LOOKING AFTER YOUR PROPERTY

Transcription

1 LOOKING AFTER YOUR PROPERTY

2 Introducing Pyramid Plus In the highly competitive world of property maintenance, clients want partnerships with providers that deliver on their promises and have quality engrained throughout every aspect of their operation. Pyramid Plus is a property services company that works with private, public and not-for-profit organisations across London and the South East. A positive difference Of equal importance is Pyramid Plus drive to support the communities it works within, with 70% of all profits being reinvested into affordable housing and services to support the lives of local people. The business is unique in bringing together the experience and financial strength of three leading organisations, A2Dominion, Breyer B-Line and Mitie, which between them have over 100 years of history. Together, Pyramid Plus delivers a one-stop comprehensive asset management service focusing on residential housing portfolios. 3

3 Pyramid Plus delivers best-in-class property and facilities management to a range of customers. Our services Quality assured An overview of Pyramid Plus services In-house skills Pyramid Plus focuses its services towards private and social landlords with portfolios from as little as 20 units to thousands of residential homes, providing a range of highquality maintenance and repairs services. This is achieved with a growing field-based maintenance team, with over 100 multi-skilled operatives providing a range of trades. Customer focus is at the heart of the Pyramid Plus business model. Its strength lies in its understanding of the demanding needs of property owners and in managing the expectations of residents whose lives can be affected by maintenance matters. 4 Pyramid Plus is committed to a first-time fix approach, delivering services to reduce repair turnaround times, minimise customer disruption, ensure cost-effectiveness and customer satisfaction. Pyramid Plus employs quality management processes throughout all layers of its operation: Proven techniques of compliance and quality management A culture of continuous improvement Utilising latest technology to deliver streamlined and effective services Involving employees across the organisation in the evolution of Pyramid Plus A customer-focused environment to deliver value across the board. GENERAL MAINTENANCE Expertise ranging from inner-city multitenanted properties, to small and large-scale housing estates and individual street properties. RESPONSIVE REPAIRS A high degree of discipline and structure in processing and implementing repairs, working to agreed service level agreements (SLAs) and pricing structures. PLANNED MAINTENANCE A good track record including major refurbishment programmes for kitchens and bathrooms. VOID PROPERTY MANAGEMENT An understanding of the drive for fast, high-quality work to reinstate void properties, with a range of pricing models to suit different commercial needs. STATUTORY COMPLIANCE A range of services including electrical testing, fire risk, asbestos and gas safety. FACILITIES MANAGEMENT An in-depth knowledge of delivering comprehensive management programmes to the most complex of facilities, with either embedded personnel or 24/7 call-out contracts, to ensure optimal operational performance. HOUSING MANAGEMENT A broad range of complementary housing management services, through A2Dominion, focused on the practical and social needs of customers and their communities, such as resident liaison and rent collection initiatives. CUSTOMER ENQUIRY MANAGEMENT Expert Property Services Co-ordinators providing specialised repairs support, ensuring customer-focused delivery with strict adherence to SLAs. TRADES INCLUDE: PLUMBING ELECTRICAL CARPENTRY DECORATING BUILDING ROOFING GROUNDWORKS GENERAL MULTI-SKILLED OPERATIONS

4 To review your current maintenance contracts or explore new opportunities, contact the Pyramid Plus Business Development Team on or Pyramid Plus is centrally based in Ealing, London, directly employing over 150 staff. A sustainable business Skilled workforce Pyramid Plus takes great pride in making every aspect of its operation inclusive, safe, efficient and environmentally-friendly. Working across London and the South East, Pyramid Plus is made up of highly skilled tradespeople committed to delivering quality solutions. Its foundations are designed to deliver a sustainable and successful business, with values that are engendered through all Pyramid Plus staff, partners and stakeholders. All operatives are uniformed with ID badges for customer peace of mind. Pyramid Plus invests in training and development, and supports young people through its apprenticeship programme, recruiting from within the communities it serves. Operatives utilise a comprehensively equipped fleet of Pyramid Plus branded vehicles. 6 Who is behind Pyramid Plus? A2Dominion is one of the UK s leading housing providers with a portfolio of over 34,000 properties. As a registered provider, A2Dominion is a key partner of Pyramid Plus providing customer contact and support services along with housing management-related services within the Pyramid Plus offering. It is also a major recipient of Pyramid Plus asset management services. Breyer B-Line is a leading property maintenance company with over 50 years of experience operating in London and southern England. As part of the Breyer Group plc, the organisation brings its highly tested and respected quality approach to the asset management activities of Pyramid Plus. Mitie is a leading FTSE 250 business that specialises in providing facilities, property and energy management services for a wide range of public and private sector businesses across the UK. Mitie brings its strategic outsourcing capability to the Pyramid Plus mix, with specialist skills and knowledge in asset management. 7

5 T: E: W: pyramidplus.co.uk Pyramid Plus is a brand name used by Pyramid Plus London LLP (OC381404) and Pyramid Plus South LLP (OC381427). Registered in England and Wales: The Point, 37 North Wharf Road, London, W2 1BD.