IBM Strategic Outsourcing Client Innovation Briefing

Transcription

1 IBM Strategic Outsourcing Client Innovation Briefing Tony Morgan, IBM UKI Global Technology Services, Chief Innovation Officer Strategic Outsourcing

2 Introduction This briefing is intended to provide our outsourcing clients with a short and easy to read snapshot of new and emerging trends, capabilities and resources from across IBM Content is directed by client demand so please let us know areas you d like to see included in future editions Tony Morgan, IBM UK and Ireland Chief Innovation Officer for Strategic Outsourcing 2 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

3 What is Innovation? There are many possible definitions of innovation, many drivers (e.g. cost, compliance, service, growth) and many areas of scope (e.g. specific areas of IT, across IT, across the business). Industry studies have highlighted a set of common themes for successfully driving innovation in an outsourcing relationship An agreed joint definition of innovation between client & supplier An agreed set of focus areas A governance structure to move from ideas to delivery Ongoing delivery of innovation across a range of areas tailored for each client is now built into many of IBM s outsourcing agreements; and we are running innovation activities with our clients from workshops to a range of projects. Example Definition Innovation is the use of new ideas or current thinking in a different context to result in change which delivers value This briefing includes a range of information on current and future trends and current hot topics for innovation. We ve kept it short and easy to read please let us know if you d like to know more on any topic in the context of your own organisation and partnership with IBM. 3 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

4 Technology Trends IBM GTO 2011 now available The IBM Global Technology Outlook is IBM Research s annual view of the future - identifying significant technology trends. Focus is on high impact disruptive technologies which will lead to game changing products and services over a 3-10 year horizon. IBM uses the GTO to direct its own $6 Billion annual research budget and the technology thresholds identified in the GTO often have major influences on clients, enterprises, and industries with a high potential to create new business opportunities. Previous trends identified with significant current impacts in the market have included Cloud Computing, Analytics, a range of Smarter Planet related topics and Workload Optimised Systems (see the article on Watson later in this edition). Key topics in GTO 2011 are shown on the next page these include the Internet of Things, Petascale Analytics and the Frontiers of IT focus areas include managing the explosion of data and the new IT approach of Scale In as an addition to current approaches of Scaling Up and Scaling Out. To arrange a GTO or wider technology trend briefing please contact your IBM account team 4 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

5 Technology Trends IBM GTO 2011 Topics 2011 Major Initiatives Key GTO Topics Smarter Planet Internet of Things Natural Resources Transformation and Management Cloud Analytics Petascale Analytics, Appliances & Ecosystem Socially Synergistic Enterprise Solutions Workload- Optimized Systems Frontiers of IT Services Services Implications 5 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

6 Industry Trends Access to the IBM Institute of Business Value Many of our clients want access to IBM s latest reports and thinking on industry specific topics and wider CxO level studies and research. The IBM Institute of Business Value provides leading edge thought leadership for IT and business executives. Comprised of more than 50 IBM consultants who conduct research and analysis across multiple industries and functional disciplines, the IBV provides unique insights for IBM and our clients. Many of these reports are available online (see link below) for our clients to access and we can also engage the IBV team to present their research findings to our outsourcing clients. If you d like a briefing on a specific topic please contact your IBM account team. Access IBV online 6 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

7 Current Focus Area Cloud Computing Cloud Computing is one of IBM s strategic focus areas. This is a huge area including the use of Cloud based services both to transform the delivery of IT and to drive wider business and industry transformations. In April 2011 IBM announced IBM SmartCloud. This is very relevant to our outsourcing clients as it provides a next generation multi tier enterprise-class delivery platform for Cloud based services including - IBM SmartCloud Enterprise provides advanced capabilities to provision in minutes dev/test and diverse compute workloads in an enterprise public cloud environment available and in use by clients today IBM SmartCloud Enterprise+ provides a managed, hosted cloud environment that supports production-level workloads to higher levels of committed SLA - currently being piloted with a number of clients and will be made generally available later in 2011 Read about the next generation IBM cloud platform online The IBM team is working with many of our UK & Ireland Strategic Outsourcing clients in the cloud area. Activities range from the joint development of Cloud strategy to delivery of real Cloud based services such as IBM SmartCloud Enterprise for the rapid provision and support of workloads such as dev/test and static websites. To verify how Cloud can benefit your organisation please contact your IBM account team 7 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

8 Current Focus Area - Data Lifecycle Management Data management is a growing challenge for all organisations - from creation of compliant and reduced size test data, to preparation of data for application retirement, to simple data archiving to address performance and cost challenges. We are seeing continued and growing interest in this area in our outsourcing clients with cost, compliance and performance as key drivers for change. IBM has a growing range of innovative solutions to address these challenges and we re currently working with a number of our outsourcing clients in the UK and Ireland on a range of projects and services including use of IBM Optim software for data archival and the delivery of test data creation as a repeatable service. For more info on Optim During 2011 IBM is looking into cloud-based services for the management of structured and unstructured archived data. Let us know if you re interested in finding out whether you could be an early adopter of these services. To find out more please contact your IBM account team 8 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

9 Current Focus Area Analytics Watson Wins Jeopardy You may have seen that the IBM Watson system has recently beaten all time human champions on the US quiz TV show Jeopardy and you may be wondering why IBM has invested in winning a quiz show! Competing and winning at Jeopardy has involved IBM developing the Watson system to be able to understand, interpret and analyse natural language and then rapidly provide a precise answer to a specific question. Earlier in the briefing we highlighted the IBM Global Technology Outlook. A focus topic in a previous GTO was the emergence of workload optimised systems i.e. systems that use co-designed hardware and software to address specific workload requirements. Watson is just that - a workload optimised system - created to address emerging analytics workloads. It is based upon a combination of IBM DeepQA architecture and POWER7 technology and represents a real breakthrough in addressing Analytics workloads. IBM is already implementing this technology to address real world problems in client systems in fields such as finance, retail, healthcare and telecoms. Read and watch online 9 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing

10 Questions and/or Feedback? We welcome your feedback and input for example what other topics would you like to see in future? Please contact your IBM account team 10 IBM Strategic Outsourcing UK & Ireland Client Innovation Briefing