Successes and Challenges of Supporting a Data Warehouse

Transcription

1 Sccesses and Challenges of Spporting a Data Warehose Waqar Afzal Decision Spport Lead Analyst, Centennial College Amir Saleem, Database Administrator, Centennial College

2 Agenda Introdction Who is in the room (Manager, ETL, Front end Interface, Other) Objective Srvey Form Abot Centennial Reporting Environment Sccesses Challenges User Expectations Collaboration Sccess Story from OCCCIO Next Steps Conclsion

3 Objective ONLY ONE Create a Reporting Collaboration Grop Create an active commnity grop Share sccesses and challenges Identify common goals/areas of interest Identify collaborative projects Identify technologies that can be sed for collaboration Listserv, discssions forms, portal, docment sharing, calendar Have reglar online meetings Have a Half/Fll day working session at next year s conference

4 Reporting at Centennial Abot or College Serving easter portion of Greater Toronto Area Enrolment 23,000 Fll time and 4,000 Part time 100 ethno cltral are represented & 80 langages are spoken at or for campses Software ERP: Banner, Reporting: Cognos, ETL: OWB/ODI Hardware PROD: T58 (Banner 1 TB, DW 512 GB, Cognos 32 GB) Crrent Focs in Reporting Enhancements, Dashboards, Cbes, Migration to ODI, User training on Cognos

5 Key Discssion Items Self Serve Reporting Software & Hardware Upgrades Operations vs Projects Task Management Real Time Reporting External data sorces System Enhancements External Reporting Operational vs Analytical Reporting Docmentation Cstomer Service Change Control

6 Centennial Sccesses to share Sccess Happy commnity Self Serve Reporting Retention Dataset CSER Reporting Dashboards Incident Management System Cstom Stdent Data Warehose Banner ODS Cstomization Prodction data in UAT environment How did we achieve it? Develop trst within or team and with or sers, Celebrate little happiness as it comes in or life, Weekly team meetings, Working meetings with clients, Work Life Balance Presentation to IT Dept, Commnity Development The Power of One presentation to IT Dept, Collaboration with other College departments to strengthen the IT commnity, Idea Worksheet to create Commnities of Practice in IT department, Strong spport from President, Exective and Management grop. Easy to se Cognos packages, User Training, Docmentation Secrity, Commnication, Power Athor Workshops, Monthly navigation trainings Developed a robst dataset with help from CPIR with over 200 colmns to measre retention and attrition and identify stdents at risk Strong adit system throgh adit scores and exception reports for data cleanp and validating nmbers to inclde/exclde Developed Seven sophisticated dashboards with help from CPIR, First cbe dashboard for Part Time Learning in progress, Pblished OCAS cbe data being received from OCAS throgh daily feed. Using clod based BMC Remedy IT Service Management Application provided by Bchanan Developed stars for OCAS Admission, Enrolment, Academic History and AR modles. Developed special tables for CSER Reporting and analysis like Retention and other school specific reqests. Developed an effective strategy to cstomize baseline ODS soltion to make pgrades easier. Using standby Banner database to clone UAT Banner instance which is then se to feed information in ODS and cstom data warehose database.

7 Centennial Challenges to Collaborate Challenge Self Serve Reporting Code Management Data Modeling Docmentation Standards Task Management Secrity OCAS Reporting in ODS Details Report Cleanp on reglar basis, Motivating sers to se the fll power of the tool, User training on advance reporting featres, Remove licenses not being sed, bying additional licenses for new sers. Version Control, Release Management Looking for a Data Modeling tool that is less expensive and provide necessary modeling featres Motivate technical team to create and maintain necessary docmentation of new and old systems Create and maintain standards on database side and reporting side Manage resorce workload and priorities to meet deadlines Row level secrity, Restrict data throgh SQL for Report Stdio sers OCAS reporting views does not meet or reqirement and no way near to cstom data mart we have developed for OCAS modle. We are interested to create a working grop to develop OCAS data mart as part of or ODS/ODI project

8 Users Feedback We know they are happy abot many things we do bt Shold we collect their honest feedback to bring improvement in or services? Share Finance feedback. Share School of Advancement feedback.

9 Users Wishlist We know that its never ending bt How efficient are we to flfil their reqirements? Can we record this information into a repository that can be shared across the colleges to see if someone already has a soltion for it?

10 Collaboration Sccess Story from OCCCIO James Allen (CIO Centennial College)

11 Next Steps Grop Name OCCCIO DSR Commnity Grop Lead Year : Centennial College (Waqar Afzal, Amir Saleem) Year :??? Top 3 Collaborative Projects Project 1: ODS Migration to ODI Project 2: OCAS Admission Data Mart with Canadian Soltion Center Project 3: Code Management Project 4:? Project 5:? Participating Colleges: Centennial College????

12 Conclsion Please fill ot the Srvey form and provide yor address to get the consolidated data before end of the Conference We hope that yo will consider joining or DSR Commnity Grop Please feel free to contact s at the conference: Waqar Afzal (wafzal@centennialcollege.ca) Amir Saleem (asaleem@centennialcollege.ca) Any qestion? Thank yo for attending