Mauritius Digital Government Summit 2014

Transcription

1 Mauritius Digital Government Summit 2014 Alvin L. Paules Chief Enterprise Architect SAP Africa 8th October 2014 G2G G2B G2C Organised by the Ministry of Information and Communication Technology, Republic of Mauritius

2 Agenda DIGITAL GOV SUMMIT 8 OCTOBER 2014 About SAP Problem in Public Sector Solution Success Stories The Way Forward 2

3 At SAP, we help accelerate business innovation through radical simplification Our Vision help the world run better and improve people s lives. Our Mission Empowering government to improve the quality of citizens lives Our Objectives Safe, sustainable communities Best value for money Innovate to create value

4 SAP in Public Sector 100% of the public sector organizations in the Forbes Global 2000 are SAP customers Governments use analytics and Big Data to detect and prevent fraud and abuse Agencies measure the performance of policies and programs, and streamline decision making. and are members of the Public Sector advisory council 14,800+ Public Sector customers worldwide in 130 Countries run SAP Segments: Deep Public Sector-specific capabilities Embedded preconfigured best practices for public organizations Clear public sector road map Governments on all levels: national, state, and local Social Services & HC Defence & Security Education Source: SAP analysis of Forbes 2000 rankings (May 2013) and SAP customer database as of May 2013 Postal service

5 Silo d Government Services: Poor Outcomes Quick Facts Trend $400 million Saved by the city of Indianapolis through shared services11 88% Respondents believe that the ability to share insights between agencies is critical12 Driven by citizens rising expectations and the fluid movement of goods, services, and citizens across regional and even global borders, governments are being challenged to boost efficiency, share services, and provide a single view across government departments via joined-up, or shared, portals. Where consolidated core services exist within and across government departments, there remains the need for an information-sharing and management framework. This framework must allow everyone to access services to the maximum extent appropriately yet dynamically set. Emerging Practices Future Practices CAPWin Social Outcomes Fund Network of the federal, state and local governments in the District of Columbia, Maryland and Virginia to support routine emergencies, policing and incident management. Its 7,000 users from 150 agencies exchange more than 15,000 messages a day A fund by the UK government for situations where solving a social problem would create savings for several different public sector bodies, but where the costs would outweigh the benefits for each of those bodies by themselves 5

6 Governing By Network: DRAFT -- not for distribution Leverage private sector, philanthropic, non-profit, and citizen volunteers 1 Public sector organizations can t solve complex horizontal problems with vertical solutions, nor by simply accomplishing bureaucratic activities better. 2 The role of the public sector is being transformed from direct service provider to generator of public value. 3 We won t get the results taxpayers deserve, nor citizens require, until we figure out how to better manage a public sector that uses data better to hold itself and third parties accountable. DIGITAL GOV SUMMIT 8 OCTOBER

7 SAP Social Service: Managing multiple Programs in one Solution Silos to Platform Use SAP Social Service Management to Harmonize Case Processing Consistent Information across Programs reduces risk of Fraud Harmonized Processes increases Resource Flexibility Centralized implementation of Eligibility & Entitlement Rules increase Quality of Decisions State-of-the-Art integrated Business Rules Engine Option to Automate Case Processing SAP Standard Software Children Children Unemployment Old Age Unemployment Old Age 7

8 Evolving System Landscapes A Layered Architecture From system centric to layered? Co-Existence Harmonization, Adaptation, Integration, Unified Lifecycle Mgmt On Premise Business Applications and Services On Demand Business Applications & Services Virtualization Dedicated Resources Focus on individual systems On premise only Central IT only Each system has its own stack Integration is mainly point-to-point Models are solely descriptive Each system has own lifecycle Shared Resources Focus on citizen needs Any deployment model Reaching out to Ministries & Departments Systems can share infrastructure Integration is centralized Models are executable Lifecycle and change managed cross-system Cloud

9 Enabling Technologies Our portfolio combines the best of next-generation technology to help government anticipate and deliver! Mobile Unwire government to deliver secure, real-time, business-critical information anytime, anywhere, to anyone, on any mobile device. Cloud Capture the power of the cloud while fully integrating with on-premise investments. Empower your employees, engage citizens, and collaborate with service providers across business networks. Applications Analytics Run your government smarter, faster, and simpler, with an integrated suite of applications powered by SAP HANA delivering long-term predictability and nondisruptive innovation. Explore and exploit data, find answers in real time, and make confident decisions. Harness visually compelling, easy-to-use tools on the devices of your choice. Database & Technology Simplify your IT infrastructure dramatically and drive high-value innovation by exploiting across structured and unstructured data sources. A real-time business platform, powered by SAP HANA

10 Singapore Workforce Development Agency (WDA): IT Phase 1 WDA s Goal: The Partnership: to transform WDA s service and operational delivery model to place WDA at the forefront of global workforce competitiveness and employability Innovation: Solution Design Principles: Is innovative, and enables WDA to innovate; Places WDA s customers and stakeholders at the core of the transformation; Consistently addresses all stakeholders both internal and external; Is simple to implement and operate; Has the fewest number of moving parts possible; and Leverages a core technology platform. Leveraging and extending industry best-practice; on a technology platform that can deliver business results that uniquely combine repeatable transactions and business intelligence insights. Consistency: Accenture and SAP s solution, because SAP Customer Relationship Management is at its core, enables WDA staff to serve WDA s customers and stakeholders consistently, be they on a telephony, , fax, SMS, or face-to-face channel. The Solution (highlights): SAP Citizen Relationship Management (CRM) SAP Grants Management for Grantor (Implementing in Release 2) SAP Extended Enterprise Content Management by OpenText SAP Process Orchestration SAP BusinessObjects Business Intelligence SAP Mobile Platform SAP NetWeaver SSO and Identity Management SAP BusinessObjects Data Services We understand that WDA has little tolerance for a complicated technology solution, which is why we have crafted the solution around a core technology platform, with pre-integrated solution components that support it.

11 SAP Public Services SAP Social Services SAP Architecture SAP Innovations References Discussion Contact us KMD / Payment Denmark Hosting solutions for 98 municipalities Solution for managing the entire life cycle of Danish citizens Innovation: Applications Analytics Mobile Database and Technology Cloud In Memory Computing Challenges and Opportunities Consolidate current local (99 municipalities) administration of Maternity Leave into a single national agency (Udbetaling Danmark - UDK) Objectives Greater degree of automation Demonstrate further rationalization opportunities Uniform Case Management Expected Benefits 48% more efficiency in relation to the initiation of cases Change management for the caseworker will be 60% more efficient Real time data Modern user interface Next steps Implementation of 5 additional programs for central government 50 for local authorities

12 National Human Services Organization - Australia The National Human Services Organization is currently undergoing a major change in the way it delivers services to its customers. Over the next five years, the CIO Group will focus on building services that are easy to access, carefully tailored to the needs of the community and providers, and are delivered in a highly efficient and effective manner. Client National Human Services Organization Processes Social services benefit program, child benefit and aged care benefits As part of these changes, National Human Services Organization will transition to a dominant stack environment to support the delivery of services. Current processes include: Work management system including single view of customer Online claim for Newstart (unemployment) Fraud management system Enterprise resource planning system Ongoing projects: Aged care benefit payments Child support Planned projects Replacement of social security mainframe The National Human Services Organization is working closely with a wide variety of stakeholders to design and implement a customer-centric program that will streamline how services are delivered and provide efficiencies for both staff and customers, with the intention of making it a world leader in service delivery.

13 The Journey from Welfare & Social Benefits to Work & Job Creation The Human capital Challenge Interdependencies DIGITAL GOV SUMMIT 8 OCTOBER 2014 Human Capital Development Jobs Creation Impact Social Services & Security Collection Up skilling Jobs Linkages SecurityMonetary Care- Non Monetary Return On Investment Active Labor Mgt Policies

14 GENIE simplified into FOUR Scenarios GOVERNANCE SMEE Analytics Cloud Mobile UP SKILL Training Case Management Social Services Database & Technology Youth JOB LINKAGES Recruitment engine Companies

15 Scenario 3 : Job Creation & The SME/SMB opportunity What entrepreneurs & SME/SMBs need DIGITAL GOV SUMMIT 8 OCTOBER 2014 Policy Finance Cooperate Laws SME/VSE Training Markets Counsellors Mentor Real Time Robust Collaborative Platform $$$ Loans $$ $$$ Equity $$ Youth Tools Productivity Recruitment Agencies Analytics Employment Agency Blended Training based on needs and objectives Case Management Social Services Learning Management Services Recruitment engine Database & Technology Mobile

16 Government Enterprise National Initiative for Employment A Platform for Economic & Social Development Prepare unemployed citizens to reactivate economy and perform a positive role in society Ease of use Identify real needs Social network of support Access the best professionals Manage limited time and maximize positive impact and counselling Society Companies Mentor Cooperative Markets Loans Equity Governance Analytics What If Stimulus Mgt Employment Agency Counsellors Counsellor Roadmaps Readiness Development Leveraging agreements with private sector employment agencies Agencies Work Youth Efficient Academic Cube Training Transparent Quality of service The Virtual Labor Market- VLM Blended Training based on needs and objectives Control Analytics SAP 2007 / Page 16 Case Management Social Services Learning Management Services Recruitment engine Database & Technology Mobile

17 GOVERNMENT NEXT GENERATION ARCHITECTURE Government Employees

18 Solutions for tomorrow s enterprise: Real-Time, Complete, Flexible, Orchestrated SAP HANA Innovate & integrate newest business processes Integrate newest technologies APPLICATIONS, ANALYTICS, IN MEMORY, MOBILE, CLOUD SAP Business Suite INTERNET SAP R/3 SAP R/2 CLIENT SERVER FASTER SMARTER MAINFRAME SIMPLER 70 s 80 s 90 s

19 Simplifying Technology 28% Drive business innovation Drive business innovation 72% Keep the lights on Consumption For immediate business impact User Experience Engage front line employees/customers IT Environment Forrester IT Survey, 2013 Collapse redundant infrastructure layers Keep the lights on

20 THANK YOU G2G G2B G2C DIGITAL GOV SUMMIT 8 OCTOBER 2014 Alvin L. Paules Chief Enterprise Architect alvin.paules@sap.com Organised by the Ministry of Information and Communication Technology, Republic of Mauritius 20

21 Examples of SAP - Transparency DIGITAL GOV SUMMIT 8 OCTOBER