Student Satisfaction Survey Results

Transcription

1 Student Satisfaction Survey Results -6 Rate your overall experience with the following MSCC services: Admissions & Records 6. % 69.6 %.9 % Bookstore. %. %. %. % 9 Business Office. %. % 6. %. % 9 Completion Coaches 6. %. % 6. %. % Disability Services 6. % 6. %. %. % Financial Aid. %. %. %. % 9 Testing Center 6. % 9. %. %.9 % 6 Please rate your experience with the admissions process. Strongly Agree Agree Disagree Strongly Disagree Responses Staff was readily available to help you 6. %. % 6. %.9 % The application was easy to complete 6. % 6. % 9. %. % 9 Notifications on admissions acceptance or outstanding requirements were timely.. %. %. % 9 Staff was helpful and courteous when assisting you 6. % 6. %. %. % 96 responses were quick and thoroughly answered. % 9. % 6. %. %

2 Please rate the method(s) of purchase at a MSCC's bookstore: In-person purchase. % 6.6 %. %. % Online purchase. % 9. %. %. % Rental Program 6. %. % 9. %. % Prices.9 % 9. % 6. %. % Please rate your experience with the following Business Office services: Ready availability of the staff to help you. %. %. %. % 6 Making payments for tuition in-person at Moore Co. Campus 9. % 6. %. %. % Making payments for tuition in-person at location other than Moore Co. Campus 6. % 6. %.9 %. % 9 Making payments for tuition online 6. % 6 6. % 9. %. % Use of the payment plan 6.9 % 9. % 6. %. % 9 Courteousness and helpfulness of the staff 6.6 % 9. %. %. % Communication with your Completion Coach s to your Motlow account. %. %. %. % s to your personal account. %. % 6. %. % 6 Office Appointments 6. % 6 9. %. %. % Phone calls 9. %.6 %. %. % 9

3 Your Completion Coach... Strongly Agree Agree Disagree Strongly Disagree Responses Was readily available when needed 9. % 9. %. %.6 % Responded in a timely manner 6. %. % 99. %. % 9 Was knowledgeable of Motlow's available resources 6. % 9 9. %. %. % Actively listened to me as a student 6. %. %. %. % 99 Provided clear communication of options and expectations 6. % 9. % 6. %. % 6 Please rate your experience with the following Disability Services: Strongly Agree Agree Disagree Strongly Disagree Responses Registering with Disability Services was beneficial to me 6. %. %. % Phone calls and s were answered promptly. %. % 9 Accommodations received were appropriate 66. %. %. % 66 Staff was courteous and helpful. % 9.6 % Staff was professional and knowledgeable. % 9.9 % 9 6 Overall I was satisfied with the services I received. %. %. % 66

4 Financial Aid Process Strongly Agree Agree Disagree Strongly Disagree Responses The financial aid section of the Motlow web site was easy to find..9 % 9.9 %. %. % 6 The steps on the Motlow Financial Aid web page, under How do I apply for financial aid? were easy to understand and easy to follow.. % 69. %. %. % Types of financial aid are clearly defined on the Motlow Financial Aid web page.. %. %. %. % The Financial Aid-Steps to Success section of the Motlow Financial Aid web page was straight forward and helped me understand the process.. % 6.9 %. %. % The directions in the s that I received from the Financial Aid Office made it easy to find and complete student requirements in the MyMotlow account..6 %. % 6. % 9.9 % The forms that I needed to complete my student requirements were easy to locate in MyMotlow.. %. %. %.9 % 9 The Frequently Asked Questions section of the Motlow Financial Aid web page answered at least one of my questions. 9. %. %. %. % 9 The Financial Aid Office and telephone contact information was easy to find.. %. % 6. %.6 % Overall, the Motlow Financial Aid web page was organized and easy to navigate.. %. %. % 6. %

5 Financial Aid Staff (all locations) Knowledge of the FAFSA application process. %. %. %.9 % 9 Knowledge of and ability to explain how to use the Motlow Student account to monitor important communications about my financial aid status. % 6. %. % 9.9 % 6 Knowledge of and ability to explain how to use MyMotlow to monitor and complete student requirements for financial aid. %. %. %. % Knowledge of the overall financial aid process and willingness to assist in the process. %. %.6 %. % Staff is readily available to help you.9 %. % 6. % 9.9 % What was the most challenging part of the financial aid process? I did not have any trouble following the financial aid process. 6.% My/parent household income was too high..% I did not understand the directions outlined in the Motlow Financial Aid s..% 9 I did not understand how to monitor my Motlow Financial Aid status and/or complete the Financial Aid student requirements in MyMotlow..% I was unable meet the Motlow Financial Aid published deadlines..% Total 9 Select exam(s) you have completed in Testing Center. ACT Test 6.% 6 Business Exit Exam.%

6 CLEP.% COMPASS Test 6.% 6 Correspondence/Distance Education Test (from another college).% Early Childhood Exit Exam.% EMT/EREMT Exam (Pearson Vue).% ETS Proficiency Exit Exam.% GED Test (High School Equivalency).% HESI (Nursing Entrance Exam).% HESI (Nursing Competency Exam).% HiSET Test (High School Equivalency).% ITV Class Test.% Learning Support Test.% 9 Make-Up Exam.% 6 MSCC Online Class Test.% Pearson Vue.6% RODP or TN e-campus Test 9.% Other/Not Sure.6% 9 Total Testing Center Easy to schedule an appointment online through Motlow website or MyMotlow 6. % 6. %. %. % Hours were convenient for my testing needs 6. %. %. %. % Location was convenient and easily accessible 69. % %. %. % Staff was courteous, friendly and helpful 69. %. % 69. %. % Staff was professional and knowledgeable 6. % 66. %. %. % A room with minimal noise and/or distractions was 66. % 6. %.9 %. %

7 provided Overall, I was satisfied with the services I received 66. % 6. %. %. % Rate the following Library services/qualities: Strongly Agree Agree Disagree Strongly Disagree Responses Books readily available and are easy to find. 6. %. %. % Library databases (online magazines, journals, etc.) are up to date. 6. % 6. %. % The library has reasonable hours.. % 69. %. %. % The classroom library instruction was helpful.. %. % 9.6 % The library staff was courteous and helpful..9 %.6 %. % Please rate the following services according to your experiences: Math Lab.9 % 6. %. %.9 % Peer Tutoring 6. % 6. % 9. % 9 Writing Center (face-to-face) 66. % 9 9. % 9. %. % Writing Center (online). %. % 6. % 6. % 9 What issues prompted you to contact the Help Desk? I had issues connecting to WI-FI on campus 6.% I had log-in issues.% I had MyMotlow log-in issues.6% I had issues logging into DL.9%

8 I had issues logging onto computers on campus.% Other.% Total 9 Rate your experience with the Help Desk. Strongly Agree Agree Disagree Strongly Disagree Responses Calls/ s were answered professionally. 6. %. %. % 6 Calls/ s were returned quickly.. %. % 9.6 %. % Staff was readily available to help you. 6. %.6 % 9. % 6 Your issues were quickly resolved.. %. % 9.9 %. % Rate the main areas of Motlow's website that you have accessed Overall college website 6. % 6. % 6. %. % Academic Calendar 6. % 9. %. %.9 % Admissions & Records. % 9. % 6. %. % Business Office. % 9 9. %. %. % Catalog 6. %. %. %. % 6 MSCC Online/DL 6. %. %. %. % Motlow's Homepage 6. %. %. %. % MyMotlow 6. % 9. %. %. % News and Events.9 %. % 6. %. % 9 Student Services 6. %. %. %. % 9

9 Tennessee Promise 6. %. %. %. % Veteran Affairs 9. % 9. % 6. %. % Rate the following features in MyMotlow: Excellent Above Average Average Poor Responses Class schedule 6. %.9 %. %. % 6 Financial Status.9 %. %. %. % 99 Financial Awards. % 9. % % 69.6 % 6 GPS 6. %. % 6. % 6. % 66 Holds. %.9 % 6. %.6 % 9 Registration 6. %. %.6 %. % 6 Please rate Motlow's social media presence. Strongly Agree Agree Disagree Strongly Disagree Responses Relevant information is posted at regularly on Motlow's social media sites. 9. %. % 9. %. % Reminders of deadlines and upcoming events are available.. % 9. % 6. %. % 6 Motlow's social media sites contain accurate information..6 % 6. % 9. %.9 % Rate your computer use at Motlow: Classroom labs 6. %. %. % Cyberspace labs 6. % 9.6 %. %. %

10 Library. % 6. % 99. %.6 % 6 Lounge 66.9 % %.6 % 9. % Personal computer (rate internet connection). % %. %. % What types of access to technology do you have outside of Motlow? Computer (laptop and/or desktop) 9.% 99 Mobile devices (smartphone, ipad, etc.) 9.9% None of the above.% Total Do you have access to reliable high-speed internet from your home? Yes 9.% No 9.% Total Please rate your satisfaction with the Cafeteria on Moore County's campus: Cleanliness 9. % 9. %. %.6 % Food selection. % %. %.6 % 9 Hours.6 % 6.9 % 6. %. % Prices. %. %. % 6. % 9 Quality. % 6. % 9 9. %.6 %

11 Please rate your satisfaction with the vending services on your campus: Food selection. %. % 6. %. % Freshness of food. %. %. %. % 6 Prices 9. % 9. %. % 6 6. % 9 Quality. % 6. % 6. %. % Student Events and Activities Art Shows 6.6 % 6 6. %. %.9 % Athletic events. % 6. %. %. % Career Fairs 6. %. %. %. % 9 Club Days. % 6. % 6. %.6 % Concerts % 6. %. % Health Fairs. %. %. %. % Homecomings 6. %. %. %. % 9 International Festivals 6. % 9. %.9 %. % Plays 6.9 %. %. %.9 % 6 Public Speakers 6. % 6 6. %.9 %. % Spring Flings. %. %. %. % Overall student events and activities 6.6 %.9 %. %. % 9

12 At which location do you attend most of your classes? Moore County Campus 9.% Fayetteville Campus.6% McMinnville Campus.% 9 Smyrna Campus.% Online courses only.% Other.% Total Campuses and Facilities Classroom cleanliness and appearance 66. %. %. %. % 6 Classroom comfort level 6. % 9. %. %. % 6 Restroom cleanliness and appearance 6.9 % 6. %. % 6. % Buildings and grounds accessibility 69. % 9 9. %.9 %. % Buildings and grounds cleanliness and appearance.6 %. %. % 9 Maintenance staff was friendly and helpful. % 6. %. % Overall, how safe do you feel on campus? Very Safe 6.% Mostly Safe.9% Somewhat Safe.% Not safe at all.% Total

13 Are you signed up to receive texts and/or s about school alerts from Motlow Alert? Yes 9.% No.% 6 I was unaware this service was available..% 9 Total I am a: Freshman.% 6 Sophomore 9.% Non-degree.% 6 Other.% 9 Total 6 Please select the main reason why you chose to attend Motlow Atmosphere /environment.% Campus size/small classes.% 9 Cost.% Financial aid/scholarship 6.% Location /close to home.% 9 Programs.% Reputation of the college.% Total

14 Rate your overall experience at Motlow. Excellent 6.% 6 Good.% Fair.% 9 Poor.% Total Are you planning on returning to Motlow next semester? Yes.% No, I am transferring to another college/university.% No, I cannot afford it.% No, I am graduating this semester.% 9 No, I am on academic suspension.% No, personal responsibilities prevent me from returning at this time.% Not sure at this time.% Total 6