Information Technology Division. Kolkata PUBLIC E-TENDER FOR MPLS-VPN BANDWIDTH (1:1) WITH NETWORK ACCESSORIES

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1 Information Technology Division. Kolkata PUBLIC E-TENDER ENQUIRY NO. : BL/ /MPLS-VPN/06 DATED : 08/09/2016 DUE ON : 24/10/2016 PUBLIC E-TENDER FOR MPLS-VPN BANDWIDTH (1:1) WITH NETWORK ACCESSORIES Balmer Lawrie & Co. Ltd. (BL), a Govt. of India Enterprise, wishes to procure a new MPLS-VPN Bandwidth for a minimum period of three years at various BL offices located across India in accordance with Telecom Regulatory Authority of India (TRAI). Offers are invited from reputed and competent vendors with following terms and conditions mentioned in this ten paged Public E-Tender. Sl. Item Description No. 1 Dedicated MPLS-VPN Bandwidth (1:1) with modem pair and routers. (Bidding for all locations and bandwidths is mandatory) Bandwidth 128 Kbps, 256kbps, 512 kbps, 1 mbps, 2 mbps, 4 mbps, 6 mbps, 8 mbps, 10 mbps, 12 mbps, 16 mbps 1. JOB SPECIFICATION The detailed specifications are given in Annexure-I. 2. MANDATORY QUALIFYING CRITERION 2.1 Bidder should have a valid license from Department of Telecommunications to render the service. Documentary evidence to be attached. 2.2 Bidding for all locations and bandwidths is mandatory. 2.3 Bidder should have its own state of the art centralized MPLS-VPN Operations Center with 24x7 service facility. 2.4 Bidder should not be blacklisted in any government department / PSU etc. 3. VALIDITY OF OFFER The offer shall remain valid for acceptance for a period of Ninety (90) days from date of opening of the Tender Document. 4. PROJECT COMPLETION The managed MPLS-VPN bandwidth ordered is required to be made mandatorily operational latest within twenty one BL working days from the date of receipt of the BL Purchase Order. The cost of installation, supply and commissioning of all required hardware and accessories, will have to be borne by the bidder and no separate charges will be paid by BL. 5. PENALTY FOR LATE COMPLETION In case of failure to deliver the items as per our delivery schedules, penalty shall be recovered from the of the basic value to a maximum of 20% of the order per week of delay or part off. Sites which is/are not ready for installation will be exempted on BL concurrence. 6. PAYMENT TERMS 6.1 Payment shall be effected from H.O. after successful installation and on receipt of invoices, installation 6.2 note/s duly signed by BL personnel along with Bank Guarantee (see Annexure II) amounting to ten percent of the BL purchase order value valid for three years from the date of successful installation. 6.2 Payment will be done by EFT mechanism. 7. Earnest Money Deposit (EMD) and Tender fees The bidder will submit no EMD. 8. TAXES AND DUTIES Taxes and duties as applicable on the date of Invoice shall be payable to you at actual. ***1of10***

2 9 PRICE EVALUATION CRITERION 9.1 Price Evaluation would be done based on three years of service contract. 9.2 Overall L1 (lowest) bidder and L2 (lower) bidder will be chosen (see Annexure III). 10 SUBMISSION OF OFFER 10.1 The bidder shall submit his response through bid submission to the e-tender on Procurement platform at by following the procedure given below. The bidder would be required to register on the procurement market place and submit their bids online. No offline bids shall be entertained by the Tender Inviting Authority. The bidders shall submit their eligibility and qualification documents, Technical bid, Financial bid etc. in the standard formats prescribed in this e-tender documents displayed in procurement web site. The bidder shall upload the scanned copies of all the relevant certificates, documents etc., in support of their eligibility criteria/technical bids in the e-procurement web site. However, bulky documents need not be scanned and uploaded but physical copy of the same should be sent to this e-tender Inviting Authority office before the tender closing date and time. The bidder shall sign on the statements, documents, certificates, uploaded by him, owning responsibility for their correctness / authenticity Registration with e-procurement platform For registration and online bid submission bidder may contact HELP DESK of M/s C1 India Pvt. Ltd., or they can register themselves online by logging in to the website Or contacting Shri Tirtha Das ( , tirtha.das@c1india.com), Shri Tuhin Ghosh ( , tuhin.ghosh@c1india.com), Ravi Gaiwal ( , ravi.gaiwal@c1india.com), Shri Ujjal Mitra ( , ujjal.mitra@c1india.com), Shri Ritabrata Chakraborty ( , ritabrata.chakraborty@c1india.com) Digital Certificate authentication The bidder shall authenticate the bid with his Digital Certificate for submitting the bid electronically on e-procurement platform and the bids not authenticated by digital certificate of the bidder will not be accepted on the e-procurement platform. All the bidders who do not have Digital Certificate need to obtain Digital Certificate. Bidders may contact Help Desk of C1 India Pvt. Ltd Submission of Hard copies : After submission of the bid online, the bidders are requested to submit the demand drafts / Bank Guarantee towards tender fees and / EMD in a separately sealed envelope mentioning the Tender No along with other documents in a separate envelope mentioning the Tender No as required, to the Tender inviting Authority latest by the due date. Under no circumstances HARD COPY of Price Bid should be submitted Corrigendum to tender : The bidder has to keep track of any changes by viewing the addendum / corrigendum s issued by the tender Inviting Authority on time-to-time basis in the e-procurement platform. The Company calling for tenders shall not be responsible for any claims / problems arising out of this Bid Submission Acknowledgement : The user should complete all the processes and steps required for bid submission. The successful bid submission can be ascertained once acknowledgement is given by the system through bid submission number after completing all the processes and steps. Tender Inviting Authority and C1 India Pvt. Ltd. will not be responsible for incomplete bid submission by users. Users may also note that the incomplete bids will not be saved by the system and not available for the Tender Inviting Authority for processing Before uploading scanned documents, the bidders shall sign on all the statements, documents, certificates uploaded by him, owning responsibility for correctness / authenticity. 11 Technical details of the Hardware Equipment and accessories to be provided free of cost as part of the installation by the vendor. ***2of10***

3 Srl.no. Make & Model of the equipment/s Purpose Remarks 1 Matching Modems 2 Matching Routers 3 High Speed Network Interface Cards 4 Any other relevant accessories 12 PRECLOSURE OF SERVICE Bidder should provide the links for a minimum period of three years subject to performance evaluation at the end of every quarter. Customer reserves its rights to downgrade, upgrade and terminate the links, after commissioning at any time during the period of contract by one month notice of termination. Downgrade, upgrade, pre-closure charges whatsoever will not be applicable on BL at any point of time during the contract. The last date of submission of the required documents is till fifteen hundred (1500) hours IST on 24/10/2016. The last date of E-Bidding is till Eighteen hundred (1800) hours IST on 24/10/2016. Clarifications can be obtained in writing from the undersigned during working hours on any date before the due date of submission of this tender. Shri P.M. Dutta, Sr. Manager (IT), Balmer Lawrie & Co. Ltd., 21, Netaji.Subhas Road, Kolkata dutta.pm@balmerlawrie.com ***3of10***

4 PUBLIC E-TENDER ENQUIRY NO.: BL/ /MPLS-VPN/06 Dated: 08/09/2016 DUE ON : 24/10/2016 PUBLIC E-TENDER FOR MPLS-VPN BANDWIDTH (1:1) WITH NETWORK ACCESSORIES PRICE BID TO BE SUBMITTED ONLINE ONLY Shri P.M. Dutta, Sr. Manager (IT), Balmer Lawrie & Co. Ltd., 21, N.S. Road, Kolkata dutta.pm@balmerlawrie.com We are glad to submit our best Price offer for MPLS-VPN Bandwidth (1:1) with network accessories against your PUBLIC e-tender Enquiry No. BL/ /MPLS-VPN/06, Dated: 08/09/ BASIC PRICE (Details should be signed, stamped and uploaded as PDF) Sl. No. Location kbps mbps Kolkata 2 New Delhi 3 Chennai 4 Mumbai 5 Lucknow 6 Raipur 7 Portblair 8 Goa 9 Guwahati 10 Chandigarh 11 Gurugram 12 Indore 13 Asaoti (Faridabad) 14 Pune 15 Baroda 16 Secundrabad 17 Navi Mumbai 18 Kanpur 19 Bengaluru 20 Kochi 21 Thiruvananthap uram 22 Hyderabad 23 Visakhapatnam 24 Coimbatore 25 Karur (Tamil Nadu) ***4of10***

5 26 Tuticorin 27 Ahmedabad 28 Goa 29 Silvassa (Daman) 30 Pune 31 Medchal (Hyderabad) 32 Ludhiana 33 Gwalior 34 Mangalore 35 Chittoor(A.P.) 36 Toloja (Mumbai) 2.0 TAXES AND DUTIES Following taxes and duties will be applicable: Sl. Taxes & Duties (%) No 2.1 Service Tax (%) 2.2 Any other taxes and duties (%) 2.3 Any other Charges (if any) (`) We agree to keep the above offer is valid for Ninety (90) days. Statutory Taxes and Duties shall be as applicable on the date of Invoice. (Signature of Authorized Signatory with office seal) Name (in block letters) : Date : Place : Enclosed : 1.Copy of Tender Notice No BL/ /MPLS-VPN/06, Dated 08/09/2016 including all annexures duly signed and sealed. Annexure I ***5of10***

6 SCOPE OF WORK The vendor is required to provide dedicated MPLS-VPN Bandwidth with modems and required accessories mentioned in tender for location details attached in Annexure II as per the details indicated below: 1. Managed MPLS-VPN connectivity to be provided as per Annexure II. 2. The bidder shall terminate the MPLS-VPN connectivity at the location mentioned (to be indicated by Balmer Lawrie) Successful bidders should deliver the bandwidth as per the requirement given of 1:1 premium MPLS- VPN bandwidth with multicast enabled at HO at Kolkata on underground Fiber/Copper/RF media. Handoff will be Ethernet. 3. The links shall be terminated in the matching router to be provided by the vendor. 4. The bidder needs to configure QoS via IP SEC / SSL VPN where necessary.ern 5. Vendor shall be responsible for maintenance and upkeep of all the requisite Network components and accessories for providing connectivity and the equipment provided should be scalable. 6. The connecting cables are to be tagged for easy identification, indicating bandwidth and vendor name. 7. Any other related job incidental to providing the connectivity should be borne by the vendor. 8. The service provider would have to enter into an SLA with BL to provide an uptime of minimum 99.50%. 9. Complete installation of required modem, routers and other accessories required for providing connectivity should be borne by the vendor. 10. The vendor shall ensure the maintenance of the connectivity, including the hardware and infrastructure for providing the MPLS-VPN service during the hiring period and also data security. 11. Should have 24x7 facility to monitor the link and resolve the issue. 12. Escalation matrix along with contact details to be provided at time of commissioning the connectivity. 13. Bidder should intimate BL about planned events and service outages through s and alerts. 14. Bidder should provide online performance monitoring reporting to BL indicating bandwidth utilization, network latency, packet loss, jitter, link availability parameters as per SLA (Service Level Agreement). 15. The licensing and installation requirement for equipment to be installed for commissioning the link will be the responsibility of the vendor. In case of any equipment failure after the link being procured now, on being operational, the faulty equipment needs to be replaced by the vendor immediately free of cost to ensure continuity of service. 16. If higher bandwidth is required in future the service provider needs to provide the same with no additional installation and hardware cost. Option of Bandwidth on demand and capping should preferably be available. 17. The last mile should preferably be on fiber / copper / RF 18. The bidder should strictly abide by TRAI guidelines at all levels of its service. 19. Bidder should submit in detail documentation to BL on devices used with configurations set, network diagram set with all relevant information s as needed by BL from time to time during the period of contract. ***6of10***

7 (Signature of Authorized Signatory with stamp) Name (in block letters) : Date : Place : Check List (Tick the necessary) 1 Signed and stamped copy (all the pages) of the Tender. 2 EMD None 3 Price Bid duly signed and stamped and sealed in a separate envelope with proper markings as mentioned in the tender. ***7of10***

8 Annexure-II Performance Bank Guarantee Dated To [Name and Address] Dear Sir, We refer to the Contract Agreement (hereinafter called the Contract ) Reference No.... Dated... between you and M/s. (Name of the Contractor) (hereinafter called the Contractor ). Whereas the Contractor has undertaken to produce a Bank guarantee under the Contract including any amendment thereto, to secure its obligations to you for the performance of the Contract including the guarantees and warranty of the Facilities & the equipment supplied. 1. We... (Name of the Bank) do hereby expressly irrevocably and unreservedly undertake to unconditionally pay to you merely on your written demand, without referring it to the contractor and without protest and demur an amount not exceeding... (amount in INR). Any such demand made on us shall be conclusive as regards the amount due and payable by us under this guarantee. However, our liability under this guarantee shall be restricted to an amount not exceeding Notwithstanding anything to the contrary we agree that your decision as to whether the Contractor has committed a breach of any terms and conditions of the contract shall be final and binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but shall pay the same forthwith without any objection or excuse. 3. We undertake to pay to you any money so demanded not withstanding any dispute or disputes raised by the Contractor(s) / Contractor(s) in any suit or proceeding pending before any court or Tribunal or arbitration relating thereto, our liability under these presents being absolute and unequivocal. The payment so made by us under this Guarantee shall be a valid discharge of our liability for payment thereunder. 4. This guarantee shall come into force from the date of issue of this guarantee and shall remain revocably valid and in force initially up to and the same shall be extended further until the expiry of the Defect Liability Period of the said Contract. 5. This guarantee shall not in any way be affected by you taking any securities from the Contractor or by the winding up, dissolution, insolvency or death as the case may be of the Contractor. We shall not be entitled to proceed against the assets of the Contractor at your site 6. In order to give full effect to the Guarantee herein contained, you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Contractor, hereby guaranteed by us as aforesaid and we hereby expressly waive all our surety ship and other rights, if any, which are in any way inconsistent with the above or any other provisions of this Guarantee. 7. This guarantee is in addition to any other guarantee or guarantees given to you by us. 8. This guarantee shall not be discharged by any change in the constitution of the Contractor or us, nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure for and be available to and effaceable by the absorbing or amalgamated company or concern. ***8of10***

9 9. Notwithstanding anything contained herein before our liability under this guarantee is restricted upto a sum... (amount in INR) and shall expire on... unless a claim or demand is made on us in writing within three months of the expiry date all your rights shall be forfeited and we shall stand relieved and discharged from our liabilities hereunder. 10. We have full power to sign this guarantee under the delegations of powers and notification made under general regulation and resolutions in this regard. Yours faithfully. Dated... day of For... (Name of the Bank with office seal ) ***9of10***

10 Annexure III INDICATIVE CALCULATION FOR L1 AND L2 BIDDER Bandwidth Bidder A (Rs.) Bidder B (Rs.) Bidder C (Rs.) Bidder D(Rs.) 512kbps mbps mbps mbps Total Status L2 L4 L3 L1 Will be considered Will be considered ***10of10***