KuppingerCole Consumer Identity World Katryna Dow, CEO & Founder, Meeco Seattle September 2017
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- Jason Jerome Griffin
- 5 years ago
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1 KuppingerCole Consumer Identity World Katryna Dow, CEO & Founder, Meeco Seattle September 2017
2 1. Develop new products and services that are customer centered, data compliant and privacy by design 2. Design new business models emerging at the center of CIAM and Digital Transformation 3. Partner with customers to create a competitive advantage through privacy and data management.
3 Drivers Tensions Opportunities
4 Regulation is driving a shift, with new opportunities we also face new challenges
5 Open Banking Payment General Data Protection Services Directive II [PSD2] Regulation [GDPR] eprivacy
6 Data & Privacy Divide
7 Privacy Data in silos Onboarding friction Diminishing trust KYC & AML Regulation
8 Data Paradox
9 @Meeco we see a pattern emerging
10 Silo Thinking
11 Privacy $ Marketing $
12 Million$ to manage processes, identify data, develop audit trails digital transformation, customer centricity & brand value remain a challenge
13 Portfolio Approach
14 Enterprise networks, linking customers across a portfolio of products and services together with orchestrating adjacent services resulting in a better customer experience Walled-gardens like Apple, Google, Tesla that will create great value within their respective service offerings, whilst locking that value to the silo Open networks that link horizontally and enable customers to participate across enterprise networks and walled gardens, providing the crucial links & data
15 Value-chains are rapidly evolving to include people + things
16 Friction & Fraud
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18 $6.3 Billion Advertisers lost to bots in pay-per-click fees in 2015
19 If we are ad blocking we will be eye blocking
20 The power is shifting to ME
21 The API-of-Me I AM The Platform
22 The API-of-Me I AM The Platform
23 Manufacture Working Conditions Product Involved in Design Procurement Diversity Inventory Sustainability Watch & Track Supplier Phygital Global Distribution Retailer Logistics Options
24 Interoperability Portability Verified Attributes Standards Consent AI Proxy Bots Encryption Security Privacy Open Data Personas Identity Geo-Fencing Location
25 Current business models = collecting, storing & monetizing data
26 1. Real Data / Real Time Validate & provision data back to customer ROI Cost Saving Data Accuracy Onboard & enhance customer understanding 2. Accurate & Up To Date Hygiene & Big Data creepy cool 3. In Context Trust Barrier Extend service to create meaning and provide insight 5. New Marketplace Segment of one Empower & enable new value exchange 4. Intention Value & Small Data
27 What s required to make sure real VALUE is unlocked
28 Minimal Viable Collection Maximum Viable Access
29 CIAM customer centric context driven consent based
30 Consent Marketing Privacy Digital KuppingerCole CIAM Reports
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32 Participation transforms business models
33 Brands who provision data back are more trusted More than 50% of participants would use Meeco to browse privately and avoid re-targeting >50% Participants felt more in control of their data which created peace of mind & empowerment 94%Of all participants would continue to use the Meeco consent settings when sharing their data Privacy awareness of participants was increased after the completion of all Labs programs Data is openly shared when a personalised solution is offered Enabling User control over data increases engagement Popular categories for tile creation and personal data storage in Meeco Family & Friends Pets Warranty Details Most trusted organisations participants would share data with Address Health Clothing size 87% More accurate data is collected and exchanged when the user is in control Government Finance Local Businesses Of all participants were interested in using their data as an asset for value exchange Copyright 2016, Meeco Planet Pty Ltd
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36 Loyalty Loop Increase Loyalty Offer services that remove friction & create value Enable Trust Meeco API Platform New Models Create Personalised Experiences Manage Risk
37 Meeco, the technology powering personal data 2017, Meeco Planet Pty Ltd