Digital Disruption: Redefining Cities, Countries and Businesses

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1 Digital Disruption Redefining Industries Digital Disruption: Redefining Cities, Countries and Businesses Ross Fowler VP, Enterprise Segment and Digital Transformation, Asia Pacific & Japan 27 May

2 What I ll Cover What s Happening? Latest Cisco Research How Cisco Can Help

3 What s Happening? 3

4 Digital Disrupters Across The Region

5 Digitization is Driving Business Transformation Connected Factory Real-time data with rich context Digital Manufacturing Predictive Analytics Westpac Connect Now Remote Expert Banking Specialist Smart Library Visual Analytics and Location-based Tracking Customer Experience Virtual Teller Machines

6 Digital Transformation Technology-enabled Outcomes Personalize & Contextualize Customer/Citizen Experience Transform Business Models Unleash Workforce Efficiency and Innovation

7 Digital World Every country, city and business will become digital

8 Latest Cisco Research 8

9 The Digital Transformation Journey Why Transform? What to Transform? How to Transform?

10 Disruption in the Digital Vortex Demands that Organizations Drive New Customer/Citizen Value The Digital Vortex A force that pulls everything toward the middle Chaotic: Objects are drawn to the center with exponentially increasing velocity Impact of Disruption* 4 of 10 top incumbents (per industry) are likely to be displaced by digital disruption Expected time to disruption is only 5 years Industries may dissolve and recombine At the center, a value that can be digitized is digitized * Disruption means substantial change in market share among incumbents

11 Some Industries Are More Vulnerable To Digital Disruption #6 Education #7 Hospitality & Travel #8 CPG & Manufacturing #5 Telecommunications #1 Technology Products & Services #2 Media & Entertainment #3 Retail #9 Healthcare #4 Financial Services #12 Pharmaceuticals #10 Utilities #11 Oil & Gas Source: Global Center for Digital Business Transformation, 2015

12 Industry Insights Manufacturing Retail Banking Digital & IoT enable as a service model transition Asia Pac is a forerunner. 62% of manufacturing leaders are moving to an as a service model Retailers recognize the impact of digital disruption but less than 25% are actively addressing it Retail Digital Transformation offers a $92.3 Billion opportunity across Asia Pac through to % of Finance Sector executives recognize that digital disruption increases the risk of going out of business $96 billion in Digital Value at Stake ( ) for retail banks across Asia Pac

13 In the Digital Vortex, Every Company Can Learn From Startups Startup vs. Incumbent % of respondents rating companies advantages in capitalizing on digital disruption [941 respondents] 45% 24% 37% 17% 35% 14% Innovation Agility Experimentation & Risk 14% 33% 16% 32% 11% 29% Capital Brand Customers Source: Digital Vortex: How Digital Disruption Is Redefining Industries, DBT Center, 2015

14 Requires Digital Business Agility with 3+1 Foundational Capabilities Hyperawareness Digital Business Agility Informed Decisionmaking Fast Execution

15 Enabled by Six Workforce Digital Accelerators Insight capture: Getting the real story in real time Work-pattern sensing: Uncovering the complexities of how workers work Hyperawareness Digital Business Agility Informed Decisionmaking Fast Execution

16 Enabled by Six Workforce Digital Accelerators Insight capture: Getting the real story in real time Ubiquitous analytics: Insights for all workers to drive millions of better decisions Work-pattern sensing: Uncovering the complexities of how workers work Hyperawareness Digital Business Agility Informed Decisionmaking Collaborative decision-making: Diverse voices to empower the company Fast Execution

17 Enabled by Six Workforce Digital Accelerators Insight capture: Getting the real story in real time Ubiquitous analytics: Insights for all workers to drive millions of better decisions Work-pattern sensing: Uncovering the complexities of how workers work Hyperawareness Digital Business Agility Informed Decisionmaking Collaborative decision-making: Diverse voices empower the company Agile talent pipeline: Skilled collaborators anywhere, anytime Fast Execution Intelligent talent allocation: Make every team an A team

18 Few Companies Have Attained Workforce Digital Business Agility % of companies that rate their capabilities in these categories as Excellent [941 respondents] Fewer than 1 in 10 26% 23% 25% truly excel in the core workforce digital business capabilities Ability to capture new ideas from employees Ability to make decisions based on advanced analytics Ability to turn decisions into action Hyperawareness Informed Decision-making Fast Execution

19 How Cisco Can Help 19

20 Reimagine Your Business Hyper- Awareness Know Your Customer & Workforce Connecting People, Data, Process & Things with the Network as a Sensor and a Mediator Informed Decision Making Know What to Act On Machine Learning, Contextual Insights, Decisions at the Edge Fast Execution Automate for Faster Response Software Defined Everything, Controller and Policy Driven Cyber Security Protect Your Business Security Everywhere Before, During and After an Attack Leadership and culture are keys to driving the change

21 Cisco Digital Business Platform Work Reimagined. Value Reimagined. Outcome Driven Enabled by Technology Developer Environment Partner Ecosystem Digital Solutions Cisco Digital Architecture 21

22 Cisco Digital Architecture Outcome Driven Enabled by Technology Developer Environment Partner Ecosystem Digital Solutions Data & Connectivity Cisco Digital Architecture 22

23 Cisco Digital Technologies and Solutions Customer Experience Workforce Experience Business Operations City Operations Developer Environment Digital Solutions Partner Ecosystem Security Everywhere Digital Cisco Network Digital Architecture (DNA) Application Architecture Centric Infrastructure (ACI) Internet of Things System Cloud 23

24 Cisco on Cisco: IT Blueprint for Digital Business 1 Enable New Business Models IT in Lockstep with Business Transformation Outcome Focus 2 Deliver IT as a Service e.g. Supply Chain as a Service, Render Data as a Service Simplicity 3 Build Modular IT, Automate Decouple, Modularize, Reuse, Micro-services Architecture Agility 4 Continuous Delivery DevOps, CICD, Start With a Minimum Viable Product Faster Innovation 5 Drive Customer Success Test, Measure, Refine, Repeat Customer Experience

25 OT Leaders Driving Digital Business Transformation IT Leaders, OT Leaders and LoB Leaders Business Leaders People, Process and Culture Reimagine Value Data and Analytics One Conversation 70% of people coming to EBC s are LoB execs - Chuck Robbins IT Leaders Security Orchestration Technology and Data Architecture

26 In Summary We re all on a digital journey It s about reimagining our business value There s never been a better time to partner with Cisco

27 Thank you.