Conquer Challenges in Fleet Management with Oracle Internet of Things Cloud Service [BUS6659]

Transcription

1 Conquer Challenges in Fleet Management with Oracle Internet of Things Cloud Service [BUS6659] Richard Laflamme Director Oracle Solutions Practice Monday, October 22 nd 10:30 AM 11:15 AM Moscone South Room 105

2 Agenda Fleet Management Overview IoT Enabled Fleet Management: Use Cases Technology Considerations 4 Solution Roadmap 2

3 Fleet Management Overview 3

4 Challenges in Fleet Management Inappropriate vehicle usage (heavy acceleration, aggressive breakings) leads to wear and tear of vehicle Safe driving can enhance fuel efficiency by 33% ~Environmental Protection Agency (EPA) High costs associated with accidents Managing and Controlling Fuel Spend Efficient dispatching and routing Not knowing the location of vehicles Giving customers an accurate ETA Driving Behavior (Safe Driving etc.) Others Distracted driving causes more than 80% of all accidents ~(NHSA, National Highway Safety Administration) Major event crisis such as bad weather can be avoided if exact location of vehicles is known 4

5 Fleet Management / Telematics : Market Trends Connected Fleet Trucks Focus Areas Cost-Containment Utilization Analysis Vehicle & Driver Safety Compliance with regulations Connected Fleet Trucks Trends to watch out for More emphasis on efficiency & cost containment Big Data to Have Big Impact Generation of predictive information Proactive Vehicle Communication Faster Interaction with Drivers Mobile Applications integrated in Fleet Operations All new vehicles will have real-time GPS, live view and other fleet management technologies built in Cloud Computing will accelerate fleet Decision-Making Gamification: Key Tool in Driver Behavior Modification 5

6 IoT Enabled Fleet Management: Potential Benefits Total Connectivity Data Management Remote Monitoring IoT Enablers Cost Optimization Business Efficiency Potential Benefits* ETA Prediction using connected vehicles ecosystem Real time monitoring and decision making Driver behavior and Safety management Automated alerts to facilities via geofencing Early Warning system Reductions in idle time Get a better picture of fleet utilization Fuel cost reductions Right size the fleet Lower roadside assistance & towing costs Time savings at Back-office Optimized operating costs & TCO Dispatchers can manage more vehicles Improved Maintenance Safety Less vehicle downtime Preventing vehicle theft Higher resale value Insurance premium reductions No service disruptions Reduction in speeding Better warranty recovery on newer vehicles Reduction in crashes and other incidents I n c r e a s e C u s t o m e r S a t i s f a c t i o n +15% Vehicle Utilization -20 % Average Workday Reduction -12% Idling Minutes per Vehicle per Day * 6

7 Data Queue Security Integration Overview of IoT based design for Fleet Management 1 2 Fleet Vehicles & Telematics Layer Data Layer Application Layer 3 Gateway Data Collection Data Transformation Staging Database Dashboard & Reporting Equipment Owners Dealers Internal Customers Tracking Device Attached to assets Tag RF Reader / Antenna Edge Device Sensors Data Data Storage Event / Rule Processing Operational Database Reporting & Analytics Business & VAS Analytics Free Basic Pro Subscription Management 7

8 IoT enabled Fleet Management Solution: Features Real time Location Tracking Vehicle Parameters Communications Alerts Dashboards KPIs & Reports Local analytics Vehicle to Vehicle Communication Sensitive Load Management Vehicle Safety Driver assistance Edge Processing Geo-fencing ETA calculation Compliance tracking Vehicle Safety & Security Track and Trace Predictive Analytics Maintenance Alerts Service Partner Integration Service Parts Integration Fleet Maintenance Container Tracking Condition Monitoring of special containers Alerts in case of deviation or emergency Cargo Integrity Warning system Tracking of condition of items Early warning & suggested actions Fleet Monitoring Mobile App Driver App Fleet Managers App Executives App Customer App 8

9 Use Cases IoT Enabled Fleet Management 01 FLEET MONITORING 02 PREDICTIVE MAINTENANCE 03 TRACK AND TRACE 04CARGO INTEGRITY WARNING SYSTEM 05CONTAINER TRACKING 06EDGE PROCESSING 9

10 Cost Safety Fleet Monitoring Fleet Tracking Real time movement tracking of fleet vehicles KPI tracking (Fuel Consumption, Idling, Speeding etc.) Geo Fencing: Location zones & Entry /exit time monitoring Communications Always on communications Alerts for breaches Voice, Text & s ETA updates Estimate time of arrival and keep stakeholders updated Fleet Managers Executives Dispatchers Transportation Management Planned Shipments Items Details Handling Instructions Driver/Vehicles Info Role Based Dashboards Executives Fleet Managers Dispatchers Drivers Customers Event / Milestone Updates IoT Fleet Management Cloud Alerts / Warning / Checklists / Messages Messages / Sensor Data / Event Updates Drivers Edge App Fleet age Fuel consumption Vehicle utilization or fill Empty running Time utilization Real time KPIs Mobile App Driver Wearable Accidents Over speeding Rough driving Deviations from schedule 10

11 Fleet Maintenance What is being done Engine data like coolant temp, hydraulic temp, transmission temp, engine oil pressure, tire pressure to be captured and monitored against set parameters Air filter choke, 4 Wheel Drive ON / OFF, Battery charging ON / OFF to be monitored to alert service request Service History Vehicle Parameters Rules / Thresholds Service Need Identification OEMs / Service Partners Parts Order Service Checklist Notify Service Partner Highlight out of bound vehicle parameters Alerts for upcoming service Vehicle Health Scorecard Dashboard Rule based automatic actions trigger Alerts Benefits Proactively manage preventive maintenance service before customer complaint is recorded Better equipment lifecycle management Feedback to manufacturer for improvement of equipment design Reduces maintenance downtime of vehicles by nearly 80% 11

12 Track and Trace What is being done GPS to track exact location of vehicles Remote vehicle Disabling system can stop engines from starting Geo-fencing to determine working radius Link location data with Engine Start stop data to calculate the time spent at each location, average no. of stops etc. ETA calculation using route data and stoppage times 3PL / OEMs / Channel Partners Alerts for breaches Location zone (driving fence) definition Remote vehicle Disabling Trigger Customer visibility into shipment & ETA Voice alerts for driver (in-vehicle) and SMS messages for owners Dashboard Remote actions SoS Benefits Prevent theft of vehicle and track in case of theft Track route and optimize the same Determine and avoid risky routes Security Easy location and service team dispatch in case of break down Safety and compliance tracking Better planning for post package arrival activities 12

13 Cargo Integrity Warning system What is being done Sensor based tracking of condition of item being carried against defined standards Automatic notification to driver to alter driving style to suit item being carried Notification to driver and supplier in case of anomaly arising due to malfunction Notification to customer in case optimal condition breached for more than tolerance Auto-cancellation of consignment and fresh order placed Setup Speed Governors to directly control the speed of the vehicle depending on the type of cargo 3PL / OEMs / Channel Partners Dashboard Early warning system Transfer Goods Return to origin Wait & Watch Re-Route Repair Equipment Notify Stakeholders Auto-deploy countermeasures Benefits Prevent damage to in-transit goods Real-time corrective measures deployed to avoid loss Early warning provided to customer to plan accordingly Automatic deployment of countermeasures 13

14 Container Tracking In Transit Shipment ID: DXB7890 Truck No: XLV372 Tonnage: 22MT Cntr No: APLU Temp: -22*C Position: 30 Green Street, NJ Loading / Unloading Shipment ID: DXB7890 Shipper : GE Tonnage: 7MT Cntr No: APLU Status: 20 Pallets Loaded Gate-In & Gate-Out Shipment ID: DXB7890 Shipper : GE Cntr No: APLU Tonnage: 7MT Status: Gate Out Benefits Real time movement tracking of containers Effective Monitoring of special containers Alerts/notifications in case of deviation or emergency Improved Operational Efficiency 14

15 Edge Processing / Edge Analytics Key Benefits Vehicle to Vehicle Communication Edge processing allows uninterrupted data processing & analysis in case of no connectivity. Local Analytics & Decision Making Sync up happens whenever connectivity is restored. Vehicle Safety Conserve network bandwidth Analyze & act on the data in less than a second Process majority of the data at the edge Better security Sensitive Load Management Driver Service Engineer Servicing / Troubleshooting Wireless Network Sync up with central server Fleet Management Application 15

16 Edge Processing: Use Cases Vehicle Safety Vehicle Troubleshooting Route optimization Edge application prompts on violating safe driving norms (Speeding, Sharp turns, harsh acceleration etc.) Vehicle immobilized if theft attempt is identified Edge application analyzes the data, takes decisions locally for troubleshooting basic issues Edge application guides the driver through troubleshooting process Weather inputs Traffic inputs Social Media inputs Vehicle to Vehicle Communication In events like accidents, edge application broadcasts SOS signals to nearby fleet vehicles & emergency response service In case of hazardous materials, such alerts will also be passed on Edge application tells the driver of what actions to take (transfer items etc.) Sensitive Load Management Some items require strict conditions & regulatory compliance Edge application takes care of in transit checks Directs driver actions to ensure safety of consignment Hassle free unloading and retaining product quality during the transit Checklists Alerts / SOPs 16

17 Mobile App 41 Your Score Current Trip Distance to go: Destination: ETA: Driver Experience Security and safety Equipment and driver security during operation or while stopped (SOS button) Access and update information on the go to fill out and submit forms (Inspection checklists, POD, Issues) Real-time Communication Messaging between drivers, dispatchers and other stakeholders Customer Experience Track Shipment ETA updates etc. Fleet Managers / Executives Track KPIs Transaction on-the-go * Approvals etc. Leader Board Focus Areas Improve driving behavior by providing gamification and areas to focus on (augmented by chat bots*) * Long term roadmap 17

18 Technology Considerations 18

19 Logical Architecture End Users HTML5 Site Regular Site Mobile Web Optimized Tablet Optimized Mobile Apps Other Touchpoints Integration Services Integration Services Data Management Collaboration Dashboard Portal Console Personalization Customization Security SaaS Cloud Applications ERP Systems CRM Systems On Premise Integration Cloud Integration Orchestration Data Management / Enrichment Business Services Preventive & Predictive Maintenance Manage Field Service visits Alert on upcoming service Warnings & Alerts for Parts Replacement Optimize overall equipment performance Customer Support Voice Messaging SOS Switch System Security Location Geo Fencing Protection against theft Logistics Location Management Identification and tracking Yard Management Analytics Equipment Utilization & Usage Pattern Erratic Patterns through hard braking & engine RPM Fuel Consumption Engine RPM, hours of operation & idle time Product Design Maturity Product Design Maturity Reports Protection against theft Integration Services Device Management Event Processing Messaging Database Endpoint Management Database Operational Database Staging Database Compute Device Middleware: IoT Cloud Gateway Network / Transport Protocols HTTP IPV6 Session Protocols MQTT HTTP FTP Telnet SSH Data Link Protocols GSM GPS GPRS Devices MCU 32 bit Controller GSM Module GSM Antenna Audio voice message IC Serial Flash Device Components CAN Transceiver ESD Protection Diode GPS Module GPS Antenna Other Hardware Amplifier IC Battery Charger Internal Battery Digital Sensing & Conditioning Circuit Linear Regulator Sensors Switched voltage Regulator Data Collection Alerts Business Rules Workflow Data Transformation Metadata Analog Sensing & Conditioning Circuit Load Dump Circuit Access Control Device Authentication Firewall Incident Management Logging and Auditing Dealer s Data Customer s Data 19

20 Fleet Management with Oracle IoT GPS Cisco IR809/829 Edge Device Warnings & Alerts Geo Fencing SOS Theft Protection Operations Telematics Server WAN Vehicle to Vehicle Analytics Cloud Integration Vehicle Dashboard Analog Signals CAN BUS Data Filtering Data Collection DAC/ADC SPN Contactless CAN Reader Engine Transmission Brake System Fuel Telematics Unit Analog Signals Axle Load Vehicle Data/Alerts/Actions REST Oracle IoT REST/ Events Fleet Management Track&Trace Monitoring Supply Chain Service Management Fleet Maintenance WorkFlow Management Workflow Rules Platform Mobile REST/ Events Process Cloud REST over OAuth/JWT Operations Customers Oracle Integration Cloud Service Integration Services Dealers REST over OAuth/ JWT Enterprise Supply Chain Logistics Inventory Order Management Supply Chain Planning EAM Assets, Parts, Work orders Preventive Maintenance Schedules Manufacturing Product Engineering Publish/ Subscribe Publish/ Subscribe Mobile Backend Services Notifications Alerts Action Asset/Transportation Data Service Schedule Operational Data(Fuel Cost etc.,) CRM Service Field Service Cisco IR809/829 Edge Device Warnings & Alerts Geo Fencing SOS Theft Protection Vehicle to Vehicle Analytics Cloud Integration Data Filtering Data Collection MQTT Broker Fleet Intelligence Dashboard & Reports Fleet Analytics Analyze Data and Trends Predictive Model Development BI Cloud ERP Financials HCM Global Human Resources Vehicle Dashboard Analog Signals DAC/ADC Telematics Unit Vehicle Data/Alerts/Actions SPN CAN BUS Contactless CAN Reader Analog Signals Engine Transmission Brake System Fuel Axle Load 20

21 Solution Roadmap 21

22 IoT enabled Fleet Management Solution: Roadmap Kickoff STAGE 2 User Stories Definition POC Scenario Edge Configuration IoT Cloud Configuration OTM configuration & Integration Partner Codevelopment Early adopter on boarding End to end Development FUTURE STAGES Long Term Focus 3PL Features Manage multiple fleets Account Management STAGE 1 Use Cases Development & Validation Functional Design Framework Realization Technology Architecture Finalization o IoT platform o Edge Platform o OTM Integration o Mobile App o Dashboards Templates and KPIs STAGE 3 MVP Development Dashboards Mobile App MVPDemos Data Mining Insurance Claims Pothole Detection Fuel Usage Driver Retention Vehicle Resale Machine Learning & AI 22

23 MVP Scenarios Fleet Manager logs in Views Dashboard & KPIs Fleet Vehicles & Shipment Details Vehicle Locations & Parameters Fleet level & Vehicle KPIs Alerts Messages Dispatching Views real time vehicle data Current Location Load Status Door Status Engine Temperature Temperature History Device Battery Level Event History Driver logs in Views Assignment Shipment Details Accepts assignment Loading completed Starts Trip Route plan details Special instructions generated for sensitive items, terrain and weather conditions 5 In Transit Driving behavior monitored by Edge Application Problem reported by Edge Application (SOS) Directed to nearest service center Fleet Manager & Customer alerted Views Alerts for various events Geo-Fence breached Door Open Event Temperature over threshold Device Battery Status Predictive Maintenance Alerts Creates Service Request for Predictive Maintenance Alert 6 Servicing Done Servicing carried out ETA updated & notified Delivered 23

24 Fleet Intelligence Fleet Data Predictive Engine Signal Analysis Root Cause Analysis Sensor value distribution analysis Linear regression Platform of choice for Fleet Management Predictive Analytics Event Analysis Event Tracking & Filtering Event Correlation Event Aggregations Predictive Analytics Methodology 1. Raw Data Collection 6. Integrate into Operations 2. Edge Data Filtering 5. Predictive Modelling 3. Real-Time Data Analysis 4. Exploratory Data Analysis Cognizant s nxg Device Analytics for Improving Customer Satisfaction A product built on Cognizant s proven BigDecisions TM Platform Addresses device failure prediction Generates a holistic picture of device health and performance 24

25 Cognizant and Oracle Cognizant and Oracle Cloud technologies together play a significant role in digital transformation success across many industries: Cognizant is a multi-year award winning Oracle partner Cognizant has completed more than 250 successful projects with Oracle Cloud Let us show you how to achieve Digital@Scale in your enterprise 25

26 Join us and learn more Request a 1:1 meeting Register for our Client Reception on Tuesday evening Join Cognizant at Tabletop Tap House 175 Fourth Street at Howard Ask for our ebook Rewriting the Rulebook: New Ways of Working in the Digital Economy, how 22 businesses have driven innovation and maximized value by making the digital shift. 26

27 Thank you Richard Laflamme Director Oracle Solutions Practice