DataTrak Release Notes

Transcription

1 The following is an overview of this release. Release Date: Tuesday, Release Number: Enhancement: Fixed Issues: In this release, we enhanced DataTrak to comply with a change in VISA's "Declined Authorization" rules. We also fixed the following issues. Electronic Agreement Entry - An error occurred when attempting to approve an agreement. Members - When updating a Canadian address, the system displayed United States for the country. Point of Sale o o Complete a Sale - An error occurred when a member attempted to purchase an item. Process a Return When using End-to-End Encryption, an issue caused the return to be charged back. In some cases, when processing a return and selecting Finish (Print Receipt), DataTrak did not print the receipt or open the cash drawer. Schedule - Excessive Calendar session calls caused an error. Enhancement VISA Decline Authorization Rules We have enhanced DataTrak to check the VISA blacklist for hard declines. If you are using End-to-End Encryption, the encryption service will check to see if the card was hard declined by VISA before processing the transaction. Page 1 of 7

2 Card Not Present Before authorizing a Card Not Present (CNP) transaction, the system will check to see if the card has previously been declined by VISA for this transaction. Note: Any transaction that is not an actual card swipe will be processed as CNP. The following are the VISA decline codes. Response Code Value Description 14 Invalid Card Number 54 Expired Card 57 Transaction Not Permitted The system will perform this check in the following areas: Point of Sale Club Account Card on File Online Signup MYiCLUBonline If the card has already been declined by VISA for this transaction, you will receive the following error message: Card has previously been hard declined. Do not reattempt. A previously rejected card will not be re-sent for authorization unless the card information has been updated. Club Account If Club Account attempts to process a card that was declined and added to the blacklist, the system will: Return the invoice to its previous status. Indicate "Decline" in the wallet for that card. Disable Club Account billing for that account until the card is updated. Page 2 of 7

3 Fixed Issues Electronic Agreement Entry Agreements After changing the payment plan and then attempting to approve the agreement, DataTrak produced an error indicating that the American Express credit card number was invalid even though a Visa credit card was used. We have resolved this issue. Members Personal In some cases, if you clicked the Need Updated Address alert and entered a Canadian address for the member, the system entered United States instead of Canada as the country. For example, in the Update Address pop-up, a Canadian address was entered. Page 3 of 7

4 However, the system displayed United States for the country instead of Canada. To resolve this issue we have updated the system to ensure that it sets the country code based on the selected state. Point Of Sale Complete a Sale A member attempted to purchase an item, but the inventory could not be updated for that item which resulted in an error (see example below). However, the member received multiple charges for it, but DataTrak did not create a receipt. We have resolved this issue to prevent this error from occurring in the future. Page 4 of 7

5 Process a Return In some cases, after loading a previous sale to process a return, if you clicked Finish (Print Receipt) DataTrak did not print a receipt and the cash drawer did not open. We have resolved this issue. When using End-to-End Encryption, some returns were being charged back because of an issue with the credit card number. To resolve this issue, you must select a Payment Method and then manually enter the credit card number in DataTrak. If you attempt to swipe the card with the VeriFone device or it you click the Manual Entry button and then attempt to enter the card information on the VeriFone device, you will receive an error. The following is an example of the error message that appears if you click the Manual Entry button. Page 5 of 7

6 Schedule Calendar The system did not limit the number of calls one session could make. Therefore, if there were an excessive number of calls, DataTrak locked up when attempting to refresh the page. Page 6 of 7

7 To resolve this issue, the system will limit the number of session calls. If the limit is exceeded, you will be directed to a blank page and the following error message will appear: Page request limit exceeded. Please try again. Page 7 of 7