Facilities Management

Transcription

1 Facilities

2 The Playground

3 Space

4 Solid foundation throughout an Organisation User Segment Directors / C-Level Business Managers Operational Managers Administrators Executive Business Unit / Division Department Associates & Outsourcing Agents Business Reasons for Using Real Estate, Infrastructure, and Facilities Automation Wisdom Increase organizational performance to maximize stakeholder value Knowledge Make better cross-functional decisions to achieve unit objectives Information Improve discreet processes and reduce costs Data Follow policies, standards, and guidelines D A T A Instruments Data

5 Solid foundation throughout for FM Risk Planning Site Selection Emergency Preparedness Performance Plan & Locate Real Estate Portfolio Permit & License Environmental Sustainability Renew or Divest Acquire or Build Construction Site Security Space Waste Manage & Sustain Operate & Maintain Facilities OHSA Energy Asset Maintenance Service

6 The Business Relevance of FM Business Relevance Globalization Sustainability Knowledge Customer Service Value Based Pricing Work & Workplace Attracting Talent Service Quality Market Differentiation Partnership Risk Intelligent Client Integrated Solution Sourcing Process Innovation

7 The Business Relevance of FM Productivity of the resources in the organisation

8 People Processes Solutions Technology Space Data People Processes Solutions Technology People Processes Solutions Technology Services Productivity People Processes Solutions Technology

9 Resource Input Efficiency: Making best use of resources Process Effectiveness: Degree of achievement of outcome Output Efficacy: Degree of relevance of outcome Satisfied Needs Cost Economy: Minimizing cost To achieve the Value Enhancing Proposition. needs a 180 degree turn in some fundamental ways!

10 Focusing on People Not just Buildings Understanding the Work Not just Workplace Determining Value Not just Lower Costs Leveraging Cooperation Note just Competition Building Systems Not just Compilation of Components Achieving Integration Not just benign Co-ordination 180 degree turn

11 Business Relevance Globalization Sustainability Knowledge Customer Service Value Based Pricing Work & Workplace Attracting Talent Service Quality Market Differentiation Partnership Risk Intelligent Client Integrated Solution Sourcing Process Innovation

12 Productivity Standardization Behavior Change Standards Environ. Performance Supplier Designed around Business Needs Delivery Model Fundamental change Focus on Tangible Value Primary Focus: Effectiveness Clear & Appropriate Education Customer Expectations Methods of Operations Mutual Learning & Development Beyond Building Operations & Business Continuity Planning Analytics Relationships Business Benefits Collaborative Engagements Knowledge Sharing

13 Innovation or Solutions in FM Needs to respond Radical change of mindset Culture of Openness Reflection & Questioning Focus on How practically to catalyze Encourage innovation Develop innovative tools/technology processes

14 Beyond the Internet of Things (IoT) and Big Data Space BAS Process Service Data People Productivity FM = Internet of EVERYTHING! in the Built Environment

15

16 BIM Lifecycle Building Lifecycle

17 Asset Life Cycle Operate & Maintain Plan Acquisition Accountability Performance Disposal

18 Enterprise Information Modeling EIM provides the common operating picture the unites operations with strategy Workplace Services Real Estate Portfolio Building Operations Asset Space Capital Project Environmental & Risk Internet of Things Service Desk Room Reservations Portfolio Lease Strategic Planning ESRI On Demand Work Call Centre Preventive Maintenance Enterprise Asset Inventory Performance Personnel & Occupancy Move AutoCAD & Revit Project Condition Assessment Energy Compliance OHSA ERP CMMS BIM CAD Scanned Drawing Spreadsheets Enterprise Asset Space Inventory & Performance Enterprise Information Modeling Project EIM structures any data to provide actionable intelligence Lease Administration Cost Administration REPM EIM provides collaborative work environment for high-efficiency RE/IT/FM processes

19 EIM Definition Walgreens Director of Data Governance Michael Jennings, uses a clear definition: Enterprise Information (EIM) is the, framework of interdependent disciplines required to turn data into consistent and accurate information to be fully leveraged across the organization, by business and technology users, to improve an organization s performance.

20 1. FM and CRE are aligning 2. FM is defining its career paths CRE and FM

21 Useful Standards & Organisations MSCI Global Estate Code for Occupiers of Real Estate (IPD) RICS Standardized Method of Lifecycle Costing NIBS Lifecycle Costing Manual Institutes; Accountants (IMA) SAFMA SAAMA ISO ISO Standards for Asset ISO Facilities management -- systems ISO Building Construction -- Service Life Planning A standard for dealing with service life planning for assets. It seeks to ensure a proposed design life has a structured response in establishing its service life normally from a reference or estimated service life framework. Then in turn secure a life-cycle cost profile.

22 Trends and Objectives in Real Property 1. Controlling occupancy costs 2. Monitoring workplace & productivity 3. Reducing environmental impact A one uniformed whole Total Cost is only one part of a greater whole Source: The Global Estate Measurement Code for Occupiers, 2016 MSCI Inc.(MSCI, Morgan Stanley Capital International) 180 degree turn

23 Vocabulary for FM Professionals Balance Sheet Statement of the assets, liabilities, and capital of a business at a particular point in time (e.g. property, plant, equipment, accumulated depreciation) Profit & Loss Statement (P&L) Statement of income, operations, or earnings for a particular period (e.g. rent, energy bills, maintenance expenses) Net Present Value (NPV) Difference between the present value of cash inflows versus outflows over a period Internal Rate of Return (IRR) NPV set to 0 to calculate rate of return between similar projects Return on Assets (ROA) Calculated by dividing a company's annual earnings by its total assets(used to compare like companies within an industry) Annual Worth Calculated annual value of an asset based on initial investment, salvage value, and cashflow Facility Condition Index (FCI) Cost of maintenance, repair, and deficiencies divided by replacement value

24 Leveraging technology to provide immediate and accurate operational data for making strategic decisions Concerning the built environment. Key real estate services providers acquiring FM technology!

25 Capability Technology influence the Maturity Curve Level 1: Chaos Ad Hoc Efforts Ill-defined Processes Unpredictable results Level 2: Defined Documented Process Not Fully Adopted Some Repeatability Varied Success Limited Perf. Tracking Level 3: Reportable Adopted Processes Behavior Changing Limited Predictability Logging Indicators Level 4: Managed Leading Indicators Early Problem Detection Best Practices Improvement Begins Level 5: Predictable Predictable Results Change Tolerant Exceed World-Class External Benchmark Corporate Real Estate Maturity Model (Assessment 1 5) Maturity

26 Fear Technologies in FM

27 Technologies in FM

28 Technologies in FM

29 Technologies in FM

30 Some tips or Best Practises A system as mobile as the FM team any device (BYOD) real-time, connectivity, offline capabilities reduce job rectification times and improve service quality. (IoT) (Vizix) Partner maintenance tasks with the required skills Graphical scheduling tools. Team s shift patterns, annual leave and sick days Skill sets and availability first time fixes are increased Empower customers through self-service FM tools kiosk or public computer, enabling them to report jobs in public areas. user-friendly, graphic interface requires no training to use the system service-centric approach is proven to streamline job management ensure customer satisfaction reduce costs. (Agile Workspace) Identify areas for improvement KPIs within the system SLAs within the system, performance can be monitored real time improvements can be identified implemented to improve efficiency. Leverage BIM data Integrating FM software with BIM (Building Information Modelling) provides access to accurate asset data problems can be diagnosed quickly performance predicted resulting in fewer equipment and asset failures. 3D visualisation of the asset and its location service history and specification, and contract information in advance

31 KPIs

32 3D Navigation

33 Best Practises, more. Building information modeling (BIM) Building automation systems (BAS) FM automation (CAFM/IWMS) Condition assessment/life cycle analysis (FCI) Radio frequency identification (RFID) Geographic information systems (GIS) Social networking Sustainability and energy analysis Green Building Information and communications technology (ICT) Workflow technology that supports standards such as Business Process Modeling Notation (BPMN) Workflow Coalition (WfMC)

34 Beyond the Internet of Things and Big Data Space BAS Process Service Data People Productivity FM = Internet of EVERYTHING! in the Built Environment