UCMDB The Center of the ITSM Universe

Transcription

1 Copyright 2013 Vivit Worldwide UCMDB The Center of the ITSM Universe April 9, 2013

2 Brought to you by Vivit HP Service Management Special Interest Group (SIG) And our SIG Leaders: Mary Kay Petersen, Floris Verschoor, Maurice van den Driessche, Laura Walker and Audra Kutz

3 Hosted by Mary Kay Petersen HP Service Management Vivit SIG Leader Director, IT Service Management & Enterprise Security Mentor Graphics Audra Kutz HP Service Management Vivit SIG Leader Director, Minnesota Vivit Chapter Leader, Sales Director for Advanced MarketPlace (AMP)

4 Housekeeping This LIVE session is being recorded The recording will be available on BrightTALK immediately after the webinar Q&A: Please type questions in the Questions Box below the presentation screen Additional information available for you behind the Attachment button and later on the Vivit website

5 Agenda Introductions Customer Success Story: Medicare Lessons Learned Questions/Answers

6 Today s Presenters Roger Case Senior Consultant Advanced MarketPlace Inc. Christer Svensson Asset Configuration Manager Medicare UCMDB Environment Expert

7 Medicare Requirements The requirement was to find a solution to replace an old end of life server performance reporting system (CPMS). Medicare required automated daily, weekly, monthly and quarterly reports of CPU, Memory and Disk usage information.

8 Hurdles Install, Configuration and Implementation Bumps along the way... The system communicated through different networks and V-LAN s in the enterprise, to be expected in a highly secure environment. Involving the correct network and security groups to open the appropriate firewalls resolved these issues as well as securing proper rights for access to the accounts utilized as the main accounts for logging on to CI s and databases.

9 Lessons Learned Before You Build Do your homework... Make sure you have good knowledge of where in the Enterprise the servers will be located (networks, zones and vlans) so access between SiteScope, BSM, the Gateway and ucmdb (if used) can be opened up and verified. Make sure you have Domain Accounts pre-established with access to all CI s and Databases you need access to in the Enterprise.

10 Successes Goals Reached What Medicare s UCMDB initiative achieved... Medicare retired the old unsupported CPMS system. Medicare has since built out the UCMDB system, adding alerts and notifications for our own use and benefit. Medicare integrated and federated its existing UCMDB system into Sitescope, discovering that CI s in the Enterprise could be automatically ported over. Medicare s system is stable and in use every day of the week and the reports on the health of the CI s, performance and status remains invaluable to Medicare s customers, clients, and Adminstrators.

11 How Did We Get There? WARNING TECHINICAL CONTENT AHEAD

12 The UCMDB Center BSM Improve availability, prevent problems Operational KPIs, end-user performance Service Manager Reduce MTTR, minimize support costs Process artifacts, RFCs, incidents, problems AssetCenter IT financial management, sw/hw asset management Contracts, ownership, financial, licenses etc. Business Service Automation Business Services based configuration mgmt. Policies, release process artifacts and DSL Operations Manager Monitor health and performance, filter events Performance metrics, deep configuration data HP Universal HP CMDB UNIVERSAL CMDB CIs, CI attributes, relationships, business services Third party products Leverage domain 12 specific meta data, process outcomes SOA Center Identify rogue web services, map services SOA library, policies, performance KPIs Network Mgmt. Center Optimize network avail., performance & bandwidth Network performance,

13 Definition of an Application Customer known variables (fingerprints) Services/Processes/Databases/Specific Attributes in CIs Any discovered CIs that relate to a application

14 How does it all link in?

15 Dynamic Application Mapping This is a fingerprint based off of attributes.

16 Next Steps

17 UCMDB CI s Gives You... Configuration Monitoring (UCMDB) Active Monitoring (BSM/Sitescope) Creation of Incidents and RFCs (SM)

18 Questions/Answers Audra Kutz/Vivit Service Manager Special Interest Group Advanced MarketPlace (AMP) Midwest Sales Manager

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