IT ASSET MANAGEMENT INCREASED IT INTELLIGENCE TO DEFEAT ASSET ANARCHY. Presented by Cask, LLC and Blazent May, 2012

Transcription

1 IT ASSET MANAGEMENT INCREASED IT INTELLIGENCE TO DEFEAT ASSET ANARCHY Presented by Cask, LLC and Blazent May, 2012

2 Introductions 2» Rene Abreo» Associate at Cask, LLC.» Over 23 years in IT systems development, performance management, process improvement and program and project management» Bachelor s in Computer Science» Masters in Software Engineering» Executive Certificate in Technology, Operations & Value Chain Mgmt» Joe Lamastra» Principal Systems Engineer» Over 19 years experience in enterprise systems management, IT outsourcing, and business analytics.» Prior to joining Blazent, Joe held senior technical positions with Oracle, Compuware, and Convergys.» Degree in Business/Information Systems

3 Agenda 3» Introductions» The Problem» The Solution Data Quality and Agile Process Management» What are we addressing? The 15% Problem» Leveraging Blazent for Complete Infrastructure Visibility» Enabling ITAM» Where do we start? Process Maturity and Data Quality Assessment» Process Maturity Levels and Process Assessments» The Blazent Golden Record» Complete Visibility Inventory Analysis and Operational Compliance» Results Solve Problems and Reduce Costs» Assessment Outputs» Questions and Answers

4 The Problem 4» Constant data calls around inventory, anti-virus compliance and software versioning» Multiple systems of record for asset management data» Manual spreadsheets used to determine assets on your enterprise» Trouble identifying which assets are currently on your network

5 The Solution Data Quality and Agile Process Management 5 Assess Use Blazent to assess the quality of your asset data and TIPA to assess Asset Management, Configuration Management and Data Quality Management processes. Control Correct data quality defects at the source and re-assess processes to correct root cause of data defects Design Use TIPA to design improvements to data quality AND to the processes that supply the data Adopt Implement improvements to data quality rules and process execution. Improve Use Blazent to perform periodic Inventory Analysis and Operational Compliance reporting

6 6 What we are addressing? The 15% Problem Blazent sees across enterprises Baseline Inventory PCs not 8% in baseline 4% Servers not in baseline Operational Compliance 15% 8% Servers not backed up Missing Patching Agent 16% 13% Windows assets missing antivirus Servers not monitored Data Accuracy No discovery 20% agent 14% Book-to-Floor Audit Exposure Source: Blazent Analysis of 70+ Fortune 500+ engagements

7 Leveraging Blazent for Complete Infrastructure Visibility 7

8 Enable ITAM Through Total IT Visibility 8 Asset Management Request fulfillment Procure new assets Receive new assets Manage installation and changes Retire obsolete assets Plan and forecast budgets Data Quality Characteristics Data Quality Management Define quality requirements Assess data quality Define quality metrics and rules Validate data quality Measure and monitor data quality Correct data quality defects Asset Data Configuration Data Configuration Management Configuration planning Identify configuration items Relate CI s to baselines and record attributes Manage changes Compare recorded CI s to physical items

9 Where do we start? 9» Process Maturity and Data Quality Assessment» Baseline asset, configuration and data quality management processes» Eliminate reconciliation disputes with book-to-floor and floor-to-book audits» Understand coverage for anti-virus, backup, monitoring, performance, software distribution and more Kickoff - Identify applicable data sources - Explain project roles Data Extraction - TIPA and Data Quality interviews - Identify inventory data sources Data Analysis - Process and inventory data analysis - Benchmarking and data reconciliation Results Review - Review and validate results with SMEs - Develop improvement recommendations Results Presentation - Report detailed results - Discuss improvement roadmap

10 Process Maturity Levels 10 Optimizing The process is continuously improved to meet relevant current and projected business goals 5 OPTIMIZING (Continuous Improvement) 5.2 Process Optimization 5.1 Process Innovation Predictable The process is enacted consistently within defined limits 4 PREDICTABLE (Quantitatively Managed) 4.2 Process Control 4.1 Process Measurement Instance View Organization View Established A defined process is used and based on a standard process 3 ESTABLISHED (Well Defined) 3.2 Process Deployment 3.1 Process Definition 0 INCOMPLETE 2 MANAGED (Planned and Monitored) 2.2 Work Product Management 2.1 Performance Management 1 PERFORMED (Informal) 1.1 Process Performance Managed The process is managed and work products are established, controlled and maintained Performed The process is implemented and achieves its process purpose Incomplete The process is not implemented or fails to achieve its purpose

11 Process Assessment 11 Process Reference Model - Domain & Scope - Process Purpose - Process Expected Results Process Assessment Model - Scope - Indicators - Mapping - Translation Measurement Framework - Maturity Levels - Process Attributes - Rating scale Initial input - Purpose - Scope - Constraints - Identities - Approach - Assessor competence criteria - Additional information ASSESSMENT PROCESS Preparation Assessment Analysis Reporting Closure Roles & Responsibilities -Sponsor -Assessor(s) Output - SWOT Analysis - Identification of evidence - Assessment process used - Process maturity rating(s) - Additional information

12 The Blazent Golden Record MULTI-SOURCE RECONCILIATION IDENTIFY CRITICAL CONFLICTS SELECT BEST DATA APPLY LOGIC NORMALIZE DATA Blazent looks at several sources to build the golden record. The engine knows how to read and recognize various record formats. Allows client to identify and focus on problem areas Source Billing CMDB AD SCCM Backup Asset Name FDC200 FDC200 Serial Number KCC8H1 KCC8H1 KCC3H1 KCC8H1 Machine Type Physical Server Server Virtual Server Virtual Virtual Server Server Last Activity Date 1/28/2011 9/8/2010 4/8/2012 3/21/2012 Spreadsheet FDC200 KCC8H1 Server 7/13/2010 Asset Status Billable Deployed Discovered OS Name Unknown Microsoft Windows 2003 Microsoft Windows 2003 SP2 Microsoft Windows Windows 2003 Server 2003 Server Standard Standard Microsoft Win2KB Identify missing data sources Gold FDC200 KCC3H1 Virtual Server 4/8/2012 Billable Microsoft Windows 2003 Server Standard

13 Complete Visibility 13 The Blazent Analytics platform provides visibility into 4 main areas: - Baseline Inventory - Operational Efficiency - Data Quality - Billing/Chargeback

14 Inventory Analysis Book to Floor 14 The Book to Floor Audit compares assets in the Primary Asset Repository to multiple electronic sources. This audit verifies the Asset Repository as well as identifying assets that were not found on the network as expected.

15 Inventory Analysis Floor to Book 15 The Floor to Book Audit compares assets in multiple electronic sources to the Primary Asset Repository. This audit identifies assets that were found on the network but not listed in the Asset Repository. It also identifies assets found active on the network but marked inactive in the Asset Repository.

16 Operational Compliance Backup Coverage 16 The Operational Audits measure the deployment levels of various electronic tools in the environment. This example shows the analysis of multiple Backup tools across the server environment showing servers that have been backed up and the dates of the last successful backup.

17 Results Solve Problems and Reduce Costs 17» Problems Solved» 30% exposure in antivirus coverage identified and remediated in less than 2 weeks» Identified missing backup for 10% of mid-range servers supporting Tier 1 services» Provided the detailed reporting to pass regulatory audits for Global 50 Financial Co» Identified $1.5M in overbilling from IT outsourcing service providers» Reduced 5,000 hours of labor by automating one IT asset management audit» Costs Reduced» Reduced end user footprint by 15% by identifying unused or underutilized devices» $7M decrease in annual hardware maintenance for servers with wrong support level» Avoided a $500K lease return penalty» $1.2M annual labor reduction through automation of audit reporting» Eliminated the need for a $1M manual wall-to-wall inventory

18 Process Maturity and Data Quality Assessment Outputs 18 Level 1 Performed Level 2 Managed Level 3 Established Level 4 Predictable Level 5 Optimizing Process Performance Performance Management Work Product Management Process Definition Process Deployment Process Measurement Process Control Process Innovation Process Optimization Service Catalogue Management F L L N P Request Fulfilment L N P N N Legend Rates "Fully" F Not Assessed "Largely" L Non applicable N.A. "Partially" P "Not" N Key Deliverables SWOT Analysis Maturity Rating Baseline Asset Inventory Operational Compliance Report Data Quality Report Improvement Roadmap

19 Questions 19 For a copy of the presentation or for more information, please contact: Rene Abreo rene.abreo@caskllc.com Joe Lamastra jlamastra@blazent.com

20 About Cask 20» Business and Technology Management advisory firm providing Service Management strategy, process and implementation consulting and training» Cask associates have an average 16 years of industry experience; over half have Masters degrees in business, technology or engineering» Published recognition:» Cask has been selected as one of the top 15 consulting firms (small firms) to work for, to be published in Consulting Magazine next month - #3» Cask has made the 2011 Inc. 500 list of the fastest growing private companies in America - #57» Offices located across the country in San Diego, Washington DC metro, Dallas, Kansas City and Northern Florida

21 About Blazent 21» Blazent provides visibility & intelligence solutions to help companies uncover hidden opportunities to optimize IT operations, lower costs and reduce risks.» By integrating data from disparate systems and applying built-in best practices, Blazent's solutions deliver complete, accurate and trusted views into a company's entire IT environment, regardless of whether it's internal or outsourced.» To date, Blazent solutions are deployed at some of the world's largest, most complex IT organizations to manage more than 1.5 million desktop computers, servers and network assets.» Headquartered in San Mateo, CA, with offices in Dallas, Denver & Detroit

22 Blazent can add value across enterprise IT 22 Data Quality Data Certification Validate with multiple sources Measure contractually required data quality Service Management CMDB Migration and Optimization Reduced outages and resolution time Proactive operational defect remediation Outsourcing Governance Shared Transparency Eliminate Billing Disputes Service Quality Validation IT Asset Intelligence Dashboards and Analytics IT Planning and Tracking Hardware and Software Inventory