Bevington Methodology Process Re-engineering

Transcription

1 Bevington Methodology Process Re-engineering 2018

2 Our innovative Process Re-engineering Approach Addresses process, role, structure, and system issues Engages staff Rapidly captures the required detail Supports quantitative analysis From conceptualisation to deployment, our approach is underpinned with metrics, proven methods, and actionable advice. We think outside the box. Employs proven implementation techniques

3 Process re-engineering is most appropriate for complex improvements within an organisation 3. Operating Model highest level impact A Business Operating Model is the combination of roles, skills, structures, processes, assets and technologies that allows any organisation to deliver on its service and product promises 1. Lean and Agile for first step improvement Swift elimination of non-value add work Economical means of creating simpler, more efficient processes and lower cycle times whilst engaging staff Inherently customer focused and cross functional approach 2. Process Re-engineering for complex improvements Deeper and more detailed than Lean and Agile approaches Understanding of specific role impacts and FTE reductions Detailed insights can also be used to manage role redesign and system specification as well as process and procedure improvements

4 Our proprietary XeP3 toolset supports accelerated Lean process re-engineering What is it? What does it do? How does it help? XeP3 is a cloud based, patented, productivity improvement toolset to analyse process activities Ideal for improving complex processes, widespread process reengineering and change programs in all sizes of organisations XeP3 provides a common understanding and approach to tackle process problems It is a corporate tool for driving business performance at individual, team, and corporate level It ensures improvement activity aligns with strategy Promptly identify productivity opportunities Most organisations can achieve an easy and quick 15% productivity gain Raise customer service and employee satisfaction, and free up time to focus on developing the business

5 Our approach enables organisations to realise an easy 15% productivity gain Create value, remove waste Enhance flow Create value We ensure your output, product or service is provided to the customer at the right time, place and price Remove waste With our XeP3 toolset we identify any activity that consumes resources but creates no value, and redesign your new process appropriately Pull instead of push Reduce coordination resources by producing only what is needed Single piece flow Reduce cycle times, introduce flexibility and improve resource leveling Queuing Reduce wait time and cycle time by matching input with required output Noise reduction 15% Noise 22% Value add 63%

6 The approach is highly collaborative, with strong engagement from staff and management Staff Management Define Measure Document and quantify role and process data Define problem statement and objectives during scoping Validate role and process data collected Analyse Validate initial analysis and guide deep dives Improve Control Design quick wins and tactical solutions for early momentum Complete implementation activity, with the right support Design tactical and strategic solutions to meet objectives Own the change and drive outcomes, with the right support

7 Our proven implementation techniques ensure a successful transition, supported by patented software Experience in delivering transformation, large and small XeP3 Momentum Methods to build and sustain momentum Proprietary methods and techniques Collaborative to ensure our approach is tailored to your needs Metrics focussed to ensure process improvement benefits are delivered Deep expertise in providing training for client staff to support implementation Simplify implementation plan creation Establish a weekly drumbeat of delivering change Keep management in the driving seat Empower all involved Celebrate success and highlight achievements Proven implementation techniques Supported by tools and software

8 Our Net Promoter Score regularly runs at over 70% What they do well is define the problem and current state and then agree with you the future target space and build a roadmap to get there. Senior Executive, leading Australian Bank The three key pillars of Bevington are academic credibility, high EQ and people skills. Transformation Lead, Financial Planning company They have excellent tools and models XeP3. Their key capabilities lie in utilising these tools to reduce FTE effort and waste very well used in our organisation. Senior Executive, leading Australian Bank Bevington has helped us transform our operating model from a very traditional approach to essentially a leading edge view for a modern regulator. Executive Director, Federal Government Agency The Bevington Group is a professional, flexible and outcome focused team. The final report exceeded expectation, was tidy and easy to implement. CEO, Insurance Company Bevington have the benefits of a focused team and considerable redesign experience. CEO, Health Services provider

9 WHY BEVINGTON GROUP? EXPERIENCE The Bevington Group is Australia s leading specialist process improvement, business operating model design and change management service provider. With more than 25 years of experience and having worked on over 1000 engagements, the Bevington Group is ideally placed to work with you on this assignment. OUR CLIENTS We have worked with a wide range of Australasia s most significant businesses and iconic institutions, including: ANZ Banking Group; Asgard Financial Services; Best & Less; BT Financial Group; CGU; Coles; GE Finance; Harris Scarfe; Hastings; Laminex; Myer; NAB; Orora; Pacific Brands; Royal District Nursing Service; Shell; Swire Group; TAL; The Royal Flying Doctor Service; Unisys; Visy; and Westpac Banking Corporation (Retail Banking, Business Banking and Westpac NZ). We operate in diverse industries, including: finance and banking, health care; government; insurance; supply chain and transport; manufacturing; utilities; aviation; telecommunications; tertiary education; and scientific research institutions GET IN TOUCH Website: admin@bevingtongroup.com Phone Number: METHODS SPECIALISTS LEAN AND AGILE Use Lean techniques to identify value, eliminate waste, and create flow. Use Agile for collaboration, customer focus, and faster/flexible delivery with lower risk. PROCESS REENGINEERING Apply a unique mix of standard lean methods and advanced business process improvement techniques OPERATING MODEL DESIGN Ensure the optimal combination of roles, skills, structures, processes, assets, and technologies that allow your organisation to deliver on its service or product promises