Knowledge is Power: 8 reasons to protect your capital investment. ThyssenKrupp Elevator Americas

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1 Knowledge is Power: 8 reasons to protect your capital investment ThyssenKrupp Elevator Americas

2 Eight reasons to protect your capital investment by partnering with ThyssenKrupp Elevator: Image Performance Expenses Peace of Mind Expertise Training Service User-Friendly Contracts At ThyssenKrupp Elevator, we understand that property managers are always looking for ways to protect their capital investments. That s why we are committed to providing the utmost in personal service and professional care for any elevator system, regardless of the brand. ThyssenKrupp Elevator also demonstrates our commitment to property professionals and the commercial real estate industry by being the only elevator Cornerstone Partner of Building Owners and Management Association (BOMA). And, behind every one of our local service technicians stands a global team, dedicated to delivering worry-free elevator maintenance. Partnering with ThyssenKrupp Elevator offers benefits that you won t find with a small service company. Before you make a long-term service provider decision, read on to hear what other property managers are saying about teaming up with ThyssenKrupp Elevator. 2

3 Elevators are a major capital investment for us, and play a vital role in the operation and image of our building. ThyssenKrupp Elevator has provided unsurpassed service in protecting that investment. Bob S. - Building Owner Image The image of a building starts in the lobby, and elevators are an important part of the first impression. Elevators influence a building s marketability based on their appearance, how smoothly they run, how fast they answer calls and how often they re out of service. That is why it is essential to have a sound vertical transportation maintenance program and service contract from a reliable and trusted company. 3

4 My maintenance program with ThyssenKrupp Elevator gives me the confidence in knowing that my elevators are operating at peak performance which will save money and energy over the lifetime of the elevators. Linda M. - Facility Manager Performance Any machine that gets constant use needs constant care. It is important even after an elevator s warranty expires to receive ongoing preventative maintenance to ensure optimal and safe performance. A modern elevator is a combination of hundreds of heavy-duty mechanical and sensitive electronic parts, all functioning as an integral system. A defect in one seemingly minor part can cause a chain reaction, leading to failure of major components. Preventive maintenance keeps elevators operating at their best. It helps avoid major replacements and increases the life cycle of your elevators and optimizes energy efficiency, which is good for the environment and your bottom line. ThyssenKrupp Elevator s maintenance plans provide dependable, reliable maintenance for your elevators. 4

5 As is the case in every market, you get what you pay for. My buildings have benefited with ThyssenKrupp Elevator s valued, qualified people Expenses working for me. Scott O. - Director of Facilities As with most things in life, cutting corners usually ends up costing you more in the end. It is the same with elevators. Sooner or later, the effects of cost-cutting are going to show up in the form of expensive repairs and/or replacements. From our years of experience, ThyssenKrupp Elevator knows the time and technology it takes to maintain your elevators properly, and our realistic price is based on this experience. 5

6 My ThyssenKrupp Elevator maintenance plan has kept our elevator system in top condition. Bill W. - General Manager Peace of Mind ThyssenKrupp Elevator s commitment to maintaining your elevators, escalators and moving walks is spelled out in our Elevator Maintenance Agreement. Because it tells you exactly what we ll do for you, there will be no surprises to your budget down the road. Hydraulic Elevator Components Traction Elevator Components Hoisting machine Motor Door operator Brake Signal Fixtures Controller/Drive Governor Leveling accuracy Governor rope Door protection system Hoist ropes Interlocks Interlocks Leveling accuracy Door operator Signal Fixtures Jack Safety switches Door protection system Safety device Traveling cable Valve pump oil level Controller Safety switches Traveling cable Buffers Buffers 6

7 ThyssenKrupp Elevator Maintenance Agreement includes: The examination, lubrication and adjustment of your elevators on a systematic, regular schedule. Repair or replace parts subject to wear, as needed. Periodic safety tests as outlined by ANSI/ASME A17.1. Emergency service 24 hours a day, 365 a year. MRL Elevator Components Overhead structure with machine and deflectors I ve contracted with Counterweight rails ThyssenKrupp Elevator Car frame and sling for my entire campus because they inspect, maintain, service and repair all of my Car rail elevators. Ken B. - Campus Director Counterweight Expertise Platform Roller guides and safeties Buffers Pit template All components of an elevator are important and should be inspected and maintained regularly, despite who made the elevator. These elevator hoistway diagrams highlight some of the major components that receive the careful and systematic attention of a ThyssenKrupp Elevator maintenance technician. ThyssenKrupp Elevator is dedicated to the research, training and support of every major brand of elevator system, making us experts in all areas of the industry. Model shown is a synergy 300S, MRL available in other configurations. 7

8 After visiting International Technical Services-America (ITS), I know that ThyssenKrupp Elevator technicians get the best training in the business. Natalie B. - Property Manager Training ThyssenKrupp Elevator s training specialists provide regular training seminars at International Technical Services-America (ITS), a one-of-a-kind training, research and development facility in Dallas, TX. These special hands-on training sessions, designed by our own in-house experts, encompass the latest in technology for all types and brands of elevators. This keeps our technicians educated in all aspects of the elevator industry standards and safety requirements. This comprehensive training program turns out the sharpest, most well-informed service technicians in the industry. 8

9 ThyssenKrupp Elevator s large parts inventory keeps my elevators up and running. Michael R. - Facility Administrator Service Avoid extended downtimes with ThyssenKrupp Elevator s extensive inventory of quality parts from the industry s largest parts warehouse and distribution network available 24/7. This distribution system eliminates the hassle of having to wait on parts to arrive, which can be detrimental to business operations, decreasing your building s efficiency. 9

10 My ThyssenKrupp Elevator contract is as user-friendly as the service I receive. Alex G. - Building Owner User-Friendly Contracts ThyssenKrupp has taken steps to create a service contract that is both easy to read and easy to understand. When you sign a contract with ThyssenKrupp Elevator, you know we will be around to fulfill it. Engaging a high quality service provider maximizes elevator performance and ensures that the equipment is maintained to the highest of elevator standards. 10

11 Our Commitment When properly maintained, the lifespan of your vertical transportation can last longer and operate smoother, thus increasing your building s value. Otherwise, as the performance of your elevator declines, so does the value of your building. As your team partner, ThyssenKrupp Elevator is here to help you maximize your return on investment. No matter what kind of equipment you operate, we offer you reliable, cost-effective service for maintaining the value of your investment. Our people, our tools and training, our commitment to responsiveness and the overall strength of our national service network have made ThyssenKrupp the largest maintenance provider in North America. About ThyssenKrupp Elevator ThyssenKrupp Elevator Americas is backed by the unsurpassed technological and logistical resources of ThyssenKrupp AG, one of the most advanced corporations in the world. We continue to be the market leader in manufacturing, installation, modernization and maintenance of elevators, escalators and moving walks. ThyssenKrupp Elevator is the benchmark to which our competitors are judged. 11

12 ThyssenKrupp Elevator P.O. Box 2177, Memphis, TN Phone (877) thyssenkruppelevator.com version All illustrations and specifications are based on information in effect at time of publication approval. ThyssenKrupp Elevator reserves the right to change specifications or design and to discontinue items without prior notice or obligation. Copyright 2011 ThyssenKrupp Elevator Corporation. TKE 0147 v M 0111 GSI Printed in the USA 12