TABLE OF CONTENTS GENERAL INFORMATION OF KENT COUNTY WATER AUTHORITY BACKGROUND OFFICES OFFICE HOURS 1-1

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1 TABLE OF CONTENTS FOREWORD i PART I GENERAL INFORMATION OF KENT COUNTY WATER AUTHORITY BACKGROUND OFFICES OFFICE HOURS INFORMATION & DISPUTES EMERGENCY CALLS INSPECTORS & METER READERS CONSERVATION ENFORCEMENT AVAILABILITY APPLICABILITY NEW RULES & REGULATIONS RATES FOR WATER OWNERSHIP HIGH SERVICE GRADIENT, CONDITIONS OF SERVICE 1-4 PART II RULES, POLICIES AND PROCEDURES EFFECTIVE GENERAL Interruption of Service 2-1 ii

2 2.2.2 Notice of Interruption of Service Unauthorized Use of Water Resale of Water Temporary Services Water Waste Right to Make Inspection Request for Turn-On Request for Service Request for Serviceability Refusal to Provide Service Acceptable Service Area Booster Pumps Residential Commercial Number of Services Thawing Frozen Service Pipes Repairs and Modifications to Property Owner s Service Pipe and Fixture Penalty for Violations of Rules Requirements Not Covered BILLING Information Regarding Bills Exemptions from Water 2-10 Protection Surcharges Connection Charges 2-10 iii

3 2.3.4 Change of Ownership, Occupancy or Use Billing Disputes Public & Private Hydrant Billing Private Fire Service Billing Turn-On Charge Service Charge Insufficient Fund Returned Checks Interest on Delinquent Accounts Chlorination Charge Material Purchase Miscellaneous, Service & Hydrant Repair Inactive Service Connection Inspection Fees Legal Fees Meter Testing Fees PAYMENTS Information Regarding Payments Residential Payment Plans Courtesy Notices Delinquent Bills METERING Service Metering Single Unit Residential Meter Pits Master Metering Optional Master Meters 2-19 iv

4 2.5.5 Fire Supply Meters Location of Meters Meter Testing Damaged Meters Repairs to Large Meters Billing Non-Registering Meters Tampering With or Defacing Meters Deduction Meters FIRE SUPPLY Fire Service Inspection Fire Service Public Fire Hydrants Private Fire Hydrants IRRIGATION SYSTEM 2-26 PART III CONSTRUCTION APPLICATION To Obtain Approval for MAIN EXTENSION FINANCING EXTENSIONS CALCULATIONS TIME OF REVIEW DURATION OF WATER SERVICE CONSTRUCTION APPROVAL DRAWINGS 3-6 v

5 3.8 WATER SYSTEM MODELING FIRE FLOW TESTING FEES NOTIFICATION INSPECTION AS-BUILT/RECORD DRAWINGS RESTRICTIONS EASEMENTS TAPPING VALVE AND SLEEVE HYDRANTS SERVICES METER CHAMBER/PITS THRUST RESTRAINT INSTALLATION METHODS PRESSURE TEST CHLORINATION/DISINFECTION 3-22 PART IV MATERIALS BACKGROUND SERVICES METERS METER CHAMBER/PITS AIR RELEASE MANHOLE THRUST RESTRAINT 4-2 vi

6 4.7 WATER PIPE PIPE FITTINGS VALVES Resilient Seat Gate 4 Inch to 12 Inch Butterfly 16 and Larger Tapping Sleeves and Valves Swing-Check Valve Road Box HYDRANTS CORPORATION STOP CURB STOPS SERVICE & GATE BOX SADDLES Service Repair FULL CIRCLE REPAIR DUCTILE IRON COUPLINGS Straight Transitional BACKFLOW PREVENTERS Testable Double Check Testable Reduced Pressure Household Dual Check BACKFILL 4-14 vii

7 PART V SERVICE BACKFLOW PREVENTION/CROSS CONNECTIONS CROSS CONNECTIONS STRICTLY PROHIBITED REQUIREMENTS FOR BACKFLOW PREVENTION 5-1 PART VI GLOSSARY 6-1 APPENDIXES Appendix A Application Requests & Forms Request for Plan Review Application Form Application for Water Service/Meter Request for Serviceability Application Form Submission Requirements Temporary Service/Meter Application Application for Water Irrigation System Design Check List for Review Calculation Check List for Review Commercial Pumping Booster Station Check List for Review Appendix B Standard Details Appendix C Customer Water Service Disinfection Policy Appendix D Exemptions from Water Protection Surcharge Appendix E Cross-Connection Control Program Appendix F Procurement Procedures Appendix G Drought Management Policy Appendix H C. A. D. Standards viii

8 Appendix I KCWA Large Meter Testing and Repair Guidelines ix