Digital Collaboration in Sweden. Presentation at meeting between ISA and Sweden Brussels, October 22, 2014

Transcription

1 Digital Collaboration in Sweden Presentation at meeting between ISA and Sweden Brussels, October 22,

2 Proposed Agenda Introduction The Swedish situation after the parliament election Swedish situation in Digital Collaboration Semantic interoperability Interoperability architecture Service catalogues Life-events (processes across administrative boundaries) Experiences in organisation of sharing and reuse ISA Activities On the above areas Other key initiatives Cooperation Areas Next Steps 2

3 4 The Swedish Government ministers in total of which - 18 (S) and 6 (MP) - 12 men and 12 women Mr. Stefan Löfvén Prime Minister Mr. Mehmet Kaplan Minister of Housing and Urban Development Ministry of Enterprise, Energy and Communications Sweden Government Offices of Sweden

4 5 Policies ICT for everyone Digital Agenda for Sweden (2011) Sweden should become the best in world exploiting the opportunities of digitisation Putting the citizen at the center: The Swedish Government Strategy for Collaborative Digital Services in Government Administration (2012) Everyday life for citizens and businesses will get more simplified Innovation will be enhanced by making it easier to find and use both re-usable public sector information and digital services with interfaces that can be used by other systems The quality and efficiency in the government administration will increase through standardized information management, better information security and digitized processes Ministry of Enterprise, Energy and Communications Sweden Government Offices of Sweden

5 6 Organisations The E-government Delegation (2009) coordinate e-gov projects follow up impact on citizens, businesses and agencies coordinate specific it-standardisation issues assist the Government in the international work with e-gov The Swedish E-identification Board (2011) promote and coordinate electronic identification and signature for the public sector e-services Development agencies (2011) four agencies assigned to coordinate specific areas of development and to identify needs of digital services, based on the realities of the citizens personal circumstances Ministry of Enterprise, Energy and Communications Sweden Government Offices of Sweden

6 Proposed Agenda Introduction The Swedish situation after the parliament election Swedish situation in Digital Collaboration Semantic interoperability Interoperability architecture Service catalogues Life-events (processes across administrative boundaries) Experiences in organisation of sharing and reuse ISA Activities On the above areas Other key initiatives Cooperation Areas Next Steps 7

7 Semantic interoperability ongoing activities in Sweden Alignment of Swedish Company Data Model with the Core Vocabularies ( Status on the Information Exchange Catalogue Development 8

8 The alignment of the Swedish Company Data model with the Core Vocabularies 9

9 The Concept model with Basic Information for Companies is the basis for the Information exchange model Is broken down into 10

10 A comparison between the ISA Core Vocabulary Company and the Swedish information model for Company has been initiated by ISA European Core Vocabulary Company Preliminary result shall be validated by Sweden. Next step is Swedish participation in the Semantics workshop November

11 Proposed Agenda Introduction The Swedish situation after the parliament election Swedish situation in Digital Collaboration Semantic interoperability Interoperability architecture Service catalogues Life-events (processes across administrative boundaries) Experiences in organisation of sharing and reuse ISA Activities On the above areas Other key initiatives Cooperation Areas Next Steps 12

12 Interoperability Architecture ongoing activities within the egovernment Delegation in Sweden 13

13 The key building blocks in the collaboration architecture are life aspects, life events processes, information and services LIFE ASPECTS Process Information Security Information Legal Prerequisites Service Technical Platform 14

14 The collaboration architecture - Simplified model of terms Life event Action Life situation Process Actor may trigger part of trigger is in performs performs performs Exchange conveys Term Implementation of Information exchange entity Information catalogue published in has Attribute signs Agreement published in Service catalogue realises Service describes Technical interface describes Logical interface realises Service message 15

15 Life aspects and life events are introduced to reduce complexity in describing the customers life LIFE ASPECTS THE CUSTOMER SITUATION AT A GIVEN TIME is sick between jobs receives education 16

16 Actor C Actor B Actor A Life situations are changed by life events, that could trigger collaborative processes and a need for information exhange by digital services Life situation customer value acts Info customer value customer value Info customer value Info Info Info Info Collaborative processes 17

17 The starting point for a digital collaboration is an identified need Agency Company Region Need Municipality 18

18 The needs can be solved through digital collaboration by specific actors Agency Company Region Need Municipality 19

19 First, the actors need to agree on the collaboration context Collaboration Context Purpose and goals Agency Governance Terms and conditions Company Region Need Municipality 20

20 Then the collaboration building blocks are used to analyse requirements and detail the solution Collaboration Context Purpose and goals Agency Collaboration Building Blocks Life Event Governance Terms and conditions Collaborating Process Information Exchange Company Region Need Municipality 21

21 Collaboration Context Purpose and goals Collaborative digital services are built or reused to satisfy the need Agency Collaboration Building Blocks Life Event Governance Collaborating Process Terms and conditions Information Exchange Digital Service Company Need Region Municipality 22

22 We are now coordinating a set of guidelines, methods and tools in the Swedish E-delegation and have identified 10 areas of collaboration General Process for Collaborative Development Identify needs Present alternative solutions Specify chosen solution Initiate development Develop enablers Implement enablers Establish maintenance Realise Benefits 10 Areas of Collaboration Benefits realisation Architecture Operations and maintenance Governance User centricity Information Security Legal prerequisites Financing Communication Reusability Guidelines Guidelines Guidelines Guidelines Guidelines Guidelines Guidelines Methods & Tools 23

23 National programme management to support selected programmes e-delegation Program council Program Office Steering group National Project 10 areas of collaboration Owner Project Manager Identify needs Identify needs Present alternative solutions Present alternative solutions Specify chosen solution Specify chosen solution Initiate development Initiate development Develop enablers Develop enablers Implement enablers Implement enablers Establish maintenance Establish maintenance Realise Benefits Realise Benefits 24

24 The guidelines cover most of the collaboration areas and the guideline for Digital Collaboration gives an overview Guideline for Digital Collaboration 10 Areas of Collaboration Benefits realisation Architecture User centricity Operations and maintenance Information Security Governance Legal prerequisites Financing Communication Reusability Guideline User Centricity Guideline Information Security (MSB) Guideline Benefits Realisation Guideline Organising Collaboration Guideline Financing Guideline Legal Business Development 25

25 The guideline for Digital collaboration has evolved from a purely technical perspective to a holistic view on collaboration Perspectives Collaboration Context Organisational Legal GL v3.0 GL v40 Semantic GL v2.0 Technical GL v Primarily technical interoperability Extension on Semantic and legal Extension on Organisational and references to other guidelines Extension on Collaboration context and guideline relations 26

26 The planned version 3+ of the Guideline for Digital Collaboration will include more on collaboration context Introduction Background Prerequisites for Digital Collaboration The Swedish Concept for Digital Collaboration Collaboration Context Architecture Develop Operate Conclusions Questions and answers Reference and Litterature Appendices 27

27 Proposed Agenda Introduction The Swedish situation after the parliament election Swedish situation in Digital Collaboration Semantic interoperability Interoperability architecture Service catalogues Life-events (processes across administrative boundaries) Experiences in organisation of sharing and reuse ISA Activities On the above areas Other key initiatives Cooperation Areas Next Steps 28

28 In theory, there are several areas where systematic reuse by catalogues could be beneficial National Programme portfolio High priority Process catalogue Repository for Analysis and Specs Information Exchange catalogue Repository for Service catalogue Open Source 29

29 Collaborative processes Actor C Actor B Actor A Service and information Exchange catalogues make reuse possible of information types and digital services Life situation customer value acts Info customer value customer value Info customer value Info Information Exchange catalogue Info Info Info Collaborative processes Service catalogue 30

30 The national service catalogue should connect domain specific catalogues Technical platform Information exchange Government agencies Health and social care Open data portal information and service Spetal information and service Technical service platform Regional and local authority 31

31 A revised feasibility study has started to evaluate the possibilities for a combined national catalogue for both information exchange and services What are the business needs for enhanced service catalogues and information exchange catalogues in the primary target group (business developers, architects, project managers in the public administration)? Describe how a national catalogue should connect different distributed local catalogues? No restriction should be required in the number of local catalogues. 32

32 Additional key directives for the feasibility study How shall existing and new domain/local catalogues be connected to the national catalogue? Describe interfaces to make connections possible. Evaluate the possibility to follow W3C and the EU DCAT directive ( ). Evaluate the experiences from Vinnova regarding the use of DCAT in the Open Data Catalogue Describe how the maintenance and further development of the national catalogue shall be managed, including roles and responsibilities for the national catalogue and for the local catalogues How shall information exchange object definitions and services co exist and connect? Service Description 33

33 Proposed Agenda Introduction The Swedish situation after the parliament election Swedish situation in Digital Collaboration Semantic interoperability Interoperability architecture Service catalogues Life-events (processes across administrative boundaries) Experiences in organisation of sharing and reuse ISA Activities On the above areas Other key initiatives Cooperation Areas Next Steps 34

34 Experiences from process collaboration and information exchange cross administrative boundaries We have classified some digital collaboration cases according to Type of collaboration Collaborating Process (P) Information Exchange (I) Collaborative Base Services (S) CG RG MG CO CI OO Actor Categories Central government (CG) Regional government (RG) Municipal government (MG) Companies (CO) Citizens (CI) Other organisations (OO) P I S 35

35 Case 1: Financial Aid Information Exchange (EIF) Life Event: An individual has a need for financial assistance P I S CG RG MG CO CI OO Need The municipalities in Sweden takes decisions on financial assistance to citizens Before a decision is taken information need to be collected regarding income, unemployment situation, student loans etc. Often, the work to collect information from other agencies is time consuming and takes weeks to complete Solution Since May 2014, there is now a digital collaboration between agencies and municipalities that means that the municipality responsible social secretary gets the required information in seconds instead of in weeks. This is implemented by a composite base service that collects the base information from the individual information providers Experiences Much work must be put on understanding and handling legal constraints for information exchange. Involve legal specialists from day 1 Clear agreements on sharing of responsibility and costs are important 36

36 Case 2: Information Management in the Justice System (RIF) Life Event: Commit a crime and the following judicial chain P I S CG RG MG CO CI OO Need Each year a large number of criminal cases are dealt with by the judicial authorities. To meet the challenges facing the judicial system and, ultimately, to reduce crime and increase people s security criminal cases need to be managed more efficiently. Before, criminal case management between the authorities in the judicial chain was largely manual and paper-based. The same information, e.g. name, personal identity number, address and criminal act, were registered anew by each authority. Documents were mainly sent in paper form or via fax, and a great deal of time was therefore spent copying, processing and scanning paper documents into the various authorities IT systems. Solution A priority project has been under way for several years to ensure that the authorities in the judicial chain take joint responsibility for, and develop the forms of, the criminal justice process. The authorities in the judicial system (11) are involved in this project. The project has been led and coordinated by the Ministry of Justice since A special council, the Council for Information Management in the Judicial System, consisting of the heads of all the authorities involved has been established for the project. Experiences Benefits of the work so far includes reduced registration work, improved quality, reduced paper work, better service to citizens, secure information management, increased knowledge and better governance of activities 37

37 Case 3: Swedish portal for businesses (verksamt.se) Life events: To consider, start, run, develop and close a business P I S CG RG MG CO CI OO Need Solution Easier for the entrepreneur Reduce administrative burden Design against demand More new and growing businesses More used e-services (agencies efficency) Verksamt.se is developed by three agencies and production started in Management and Permanent Custom Development is an ongoing work. Verksamt.se have brought together and structured information and services of value to support businesses. Use verksamt.se irrespective of where you are in your path as an entrepreneur. You can find your way using the headings: considering, starting, running, developing and closing down. Verksamt.se is the operative place for the Swedish Point of Single Contact (according to the EU Service Directory). Experiences Before Agencies internal efficiency What do the agencies want to inform the entrepreneur about? After Citizen benefit What, when och how do the entrepreneur need information? 38

38 Case 4: My pension ( Life Event: Plan for retirement P I S Private pension Occupational pension Public pension CG RG MG CO CI OO Need The complexity of the pension agreements for any individual has grown and for many persons it has been almost impossible to understand what the complete pension after retiring from work will be and how you can affect it. Solution My Pension is a collaboration between the state and the insurance industry. 31 companies and agencies are participating in the collaboration that started ten years ago. In 2004, the portal was launched. In 2009, the number of users reached 1 million and in March 2014, two million users was reached. The solution makes it possible for a citizen to prepare his/her individual pension forecast, based on all pension agreements from different employers and businesses. Together with individual input on things like retiring age, number of payment years for limited pensions, a forecast is made of the pension, consisting of Public pension, Occupational pension and any Private pensions. Experiences It takes long time (several years) to establish trust and agreements between different information providers 39

39 There are a number of additional programmes dealing with different life events (from the national programme portfolio) Becomes ill Highlighted life events describing processes collaboration based on concepts described Arriving to Sweden Close business Children start school requires transport requires education becomes unemployed becomes disabled becomes ill becomes indebted Becoming a victim of crime The accommodation needs to be expanded The accommodation is inadequate start position moving within Sweden moving abroad Get children Loose relative marries Go bankrupt Suffering economic damage Associate may need care lack of supply lack of knowledge Separates or differ traveling starts companies Obtain a driving license Meets the age requirement for retirement Detects lack of public services Subjected to degrading treatment Want to build house Witness to crime Used Google translate 40

40 Proposed Agenda Introduction The Swedish situation after the parliament election Swedish situation in Digital Collaboration Semantic interoperability Interoperability architecture Service catalogues Life-events (processes across administrative boundaries) Experiences in organisation of sharing and reuse ISA Activities On the above areas Other key initiatives Cooperation Areas Next Steps 41

41 National Competence Support on Digital Collaboration can increase x- organisational collaboration and efficiency National Interest Group National Interest - Champion Group - Competence National Interest - Champion Experts Group - Competence Experts - Network leader - Members Some national interest groups already exist for some collaboration areas Benefits realisation Architecture Legal By strengthening the role and give financial possibilities for agencies to use members of the group, knowledge sharing will grow and solutions can be developed and implemented faster. 10 Areas of Collaboration Benefits realisation Architecture User centricity Operations and maintenance Information Security Governance Legal prerequisites Financing Communication Reusability 42

42 In the future, possibilities for a national coordination of NIG:s should be evaluated National Interest Group National Interest Group National Interest Group National Interest Group National Coordination National Interest Group National Interest Group Possible National Coordination tasks include - Define NIG goals - Define NIG sponsors - Membership requirements - Funding possibilities - Prioritization principles - Connection with the national programme portfolio National Interest Group 43

43 Possible Cooperation Areas Continued Cooperation Semantics Workshop November 12 Possible additional cooperation areas Service Catalogues Experiences from implementing distributed catalogues are very interesting 44

44 Additional material, to be shown if needed 45

45 Metamodell: Process, Information, Service 46

46 The criminal process investigative authority Crime case report Judicial authority Prosecution authority Executive authority 47

47 The criminal process, exchange of information investigative authority Prosecution authority Crime case report Judicial authority Executive authority 48