Citizen-Centric e-government

Transcription

1 Citizen-Centric e-government Legal and Regulatory Best Practices Towards 21 st Century Government Antigua and Barbuda January 16 19, 2018 Embert Charles Communications/Regulatory Consultant

2 Outline The context for the discussion on e-government The key aspects of the eco-systems State of play in the region Best practices The regulatory toolkit How to get there Do we need more pilots? E. Charles - 21st Century Government Symposium

3 21 st Century Caribbean Government characterised by citizen-centric, seamless, open, interactive and efficient processes and will make effective use of information and communication technologies to deliver services to its citizens, internal and external clients CTU Towards 21 st Century Government Transitioning to Government 2.0 we government where participation is optimised and citizen-value added becomes the driver of the system; Working on the common elements of existing policies and strategies; Application of the tools and resources already in place; What are the citizen (private and business) related strategies to drive sustainable buy-in? What are the political challenges for implementation? Critical examination of the limited new technologies is this a function of market size of absence of competition? E. Charles - 21st Century Government Symposium

4 E-Government Ecosystem Management of Services and Information Digitization, Presence, Interaction, Transaction, Security Electronic Communications Universal Access and Connectivity Affordability, Reliability Governance and Resources Management Connected Citizen, Voting, Remote tasks, Automation, Security E. Charles - 21st Century Government Symposium

5 Where we are now Public sector institutions lagging in reform and modernisation; Stand alone uses of ICT in Government services; Regional initiatives and trials: HIPCAR; EGRIP CARCIP; Enactment of some legislation for the management of services and information (e transactions, data protection, freedom of information); Proposed new legislation on communications Electronic Communications, Facilities sharing, consumer protection etc; Available connectivity not widely affordable, not always reliable; E. Charles - 21st Century Government Symposium

6 Best Practices for Citizen-Centric e-government Full-time citizen access to information access devices and no throttling mainstreaming connectivity Reliable and resilient communications networks ensuring citizen security and privacy; Empowered citizens educated, re-tooled and digitally connected; Development of the citizen-friendly local content public/private; Access from anywhere affordability of communications services; Buy-in strategies must be targeted and citizen-centric- language; needs and priorities; immediacy; legitimacy; trust; transparency; Government must be pro-active in open government initiatives; Promotion and facilitation of digital entrepreneurship at all levels; E. Charles - 21st Century Government Symposium

7 Regulatory Toolkit for Best Practices Electronic Communications Electronic communications Act open competitive environment; Suite of Consumer Protection Legislation; Licencing - Countrywide roll-out obligations; Universal Access syncing access with government service goals; Quality of Service floors for connectivity, country-wide quality; Open Internet zero rated services for all; Facilities Sharing and Access to local Loop; Managing cost of services Interconnection rates; Roaming; E. Charles - 21st Century Government Symposium

8 Regulatory Toolkit for Best Practice _ Services/Information Management Freedom of Information/ Access to Information; Privacy and Data Protection; Electronic Transactions: (i) Commerce; (ii) Evidence; Cybercrime and Cybersecurity; Interception of Communication; Electronic Crimes; E. Charles - 21st Century Government Symposium

9 Related tasks for the CTU workstream CTU Workstream Legal and Regulatory Issues and Tasks 1 Preparatory Studies Legitimacy/Authority/Rights to Information 2 Creating Enabling Environment Regulatory Impact Assessments 3 Broadband Build Out Current licencing arrangements, ICT Taxation 4 Citizens Development Consumer rights/data protection 5 Covering the Nation Digitization; Open Data; Standards 6 Build out 21 st Century Government Incentives and concessions to business and citizens 7 Interconnect - Governments Single space - interconnection/roaming rates Multi-lateral agreements/national legislation E. Charles - 21st Century Government Symposium

10 How we get there Need to leapfrog into the communications and connectivity stage through rationalisation of existing capacity; Review of existing licences may be required; Ongoing stakeholders engagements and citizen education programmes old and new communications/media strategies; Extending buy-in from private sector on non-financial aspects of e- Government social programmes; Enactment of enabling legislation ( already in the draft tool kits); Regional wide implementation of selected digitisation components e.g. I.D; Building alliances of the willing and connected agencies, sectors, communities. E. Charles - 21st Century Government Symposium

11 Discussion Thank You E. Charles - 21st Century Government Symposium