CORA - MODERNIZING PUBLIC ADMINISTRATION IN SPAIN

Transcription

1 Informe diciembre Informe diciembre 2013 CORA - MODERNIZING PUBLIC ADMINISTRATION IN SPAIN FORUM PA 2016 Fernando de Pablo Martín Office for the Execution of Administrative Reform Roma, 25 May 2016

2 AGENDA Economic crisis & backgrounds From efficiency to better government Commission to reform public administration (CORA) Cooperation & ICT as key enablers to reform Some best practice cases and outcomes (Our) Learning points and conclusions

3 GDP EVOLUTION (from economic boom in 2007 to economic crisis in 2009) ROOTS OF THE CRISIS : INTERNATIONAL (CREDIT) + LOCAL (REAL STATE) REFORMS

4 TO OVERCOME ECONOMIC CRISIS... REFORMS FINANCIAL SECTOR LABORAL PUBLIC SECTOR RATIONALIZATION (CORA) REFORMS TAX REFORM TRANSPARENCY AND ACCESS TO PUBLIC SECTOR INFORMATION FINANCIAL AND BUDGETARY STABILITY

5 State (Central level) Autonomous Communities (Regional level) Local Entities (Local level) 12 Departments 139 Autonomous organisms 17 Autonomous Communities 2 Autonomous cities municipalities 41 County councils 10 Island Councils DECENTRALIZATION IN SPAIN: THREE LEVELS OF PUBLIC ADMINISTRATIONS WITH ADMINISTRATIVE RESPONSABILITIES: COOPERATION & INTEROPERABILITY

6 COMMISSION TO REFORM PUBLIC ADMINISTRATION (CORA) SUB-COMMISSIONS ORGANISATION: Administrative overlaps, to identify and eliminate overlaps and strengthen cooperation mechanisms between administrations Administrative simplification to review bureaucratic barriers, eliminate red tape and simplify administrative procedures for the benefit of citizens and enterprises. Common services and resources to centralize management processes that could be unified or coordinated to maximize public resources. Institutional Administration, it analyzed the different types of public entities that compose it and reviewed the regulatory framework, proposing general changes and integrations.

7 CORA REPORT / OECD REPORT 223 REFORM MEASURES / INDEPENDENT OVERSIGHT FOCUSED ON COOPERATION & ICT / ANALYSIS AND RECOMMENDATIONS

8 EU FRAMEWORK AUSTERITY CRISIS BUDGET REDUCTIONS STAFF REDUCTIONS TO PRESERVE THE QUALITY OF PUBLIC SERVICES IN THIS CONTEXT WE NEED TO ACCELERATE THE USE OF ELECTRONIC CHANNELS AND MORE EFFICIENCY. GREAT OPPORTUNITY FOR IMPROVEMENTS - SOME CHALLENGES.

9 A good starting point: LAW 11/2007 Electronic acces to public services A strategic Law with an Accion Plan, all procedures and services in internet A fundamental right for citizens and a duty for public administrations.

10 LAW 11/2007 IMPLEMENTATION PROCESS Award 2012 MORE OFFER THAN DEMAND Monitoring administrative procedures adaptation collecting data of use By % of procedures and 99% of overall administrative transactions adapted to internet.

11 E GOVERNMENT TO BETTER GOVERNMENT ICT BUT NOT ONLY ICT Organizational changes Process Simplification New skills Interadministrative Cooperation STRATEGY LEADERSHIP PLANNING AMBITION WILL Regulatory framework Cultural changes outcomes Improving public services Simplifying procedures Citizen-centric vision More efficient use of resources Environmental care Strengthening public policy

12 VOLUNTARY OBLIGATORY HOW TO INCREASE E-SERVICES USE: NEED TO BALANCE. MAIN BARRIERS/ENABLERS: ICT COMMON INTRASTRUCTURES, INTEROPERABILITY, SKILLS, USABILITY, ELECTRONIC IDENTITY

13 TAX AGENCY MAIN TAXES - INTERNET USE Mandatory for all companies (LE, SME, microe) (Same in social security system) 100,00 90,00 91,04 91,97 92,59 93,22 100,00 98,08 99,90 80,00 70,00 80,63 79,97 81,27 73,2 60,00 50,00 45,82 54,68 61,86 IVA IRPF Internet (Modelo 100) Informativas 40,00 Sociedades 30,00 20,00 38,34 DIRECT OR UNDIRECT USE (submiting tax returns on behalf others) 10,00 0,

14 INCOME TAX 2013 BY CHANNEL (VOLUNTARY) Papel Asistencia Telemático % Telemático 80% in current income tax 73% 80% 70% % 62% 60% ASSISTANCE 37% 40% 47% 50% 40% % 1% 31% 27% 24% 20% 15% 12% 8% 4% % 20% 10% 0%

15 E-GOVERNMENT WEBSITE ALL THE INFORMATION AVAILABLE. HUB OF EGOV STRATEGY, INFRASTRUCTURES, RE-USE AND DATA.

16 ON-LINE UPDATED INFORMATION -USE OF COMMON SERVICES - REAL TIME OPEN DATA

17 STRATEGY COMMON INFRASTRUCTURES CORA PROGRESS AND OUTCOMES

18 CORA - STRUCTURAL AND ORGANIZATIONAL CHANGES DIGITAL TRANSFORMATION STRATEGY 2020 INFORMATION CENTRAL UNIT CIO OFFICE (DTIC) NEW STRUCTURES PROCUREMENT CENTRALIZATION UNIT FISCAL RESPONSABILITY INDEPENDENT AUTORITY (AIReF) REFORM PLANNIFICATION AND IMPLEMENTATION OFFICE TRANSPARENCY AND GOOD GOVERMENT OFFICE

19 FOSTERING E-GOVERNMENT CORA MAIN BUILDING BLOCKS Legal framework Common Infrastructures Electronic Identity Availability of services (all devices) USE Cero paper policy e-notification (internal transformation) Engaging Actos Adm. civil Automatizados servant and population (skills) Administración Administrative Cooperativa Cooperation Simplificación Administrativa Administrative Simplification

20 TRADITIONAL & ELECTRONIC PROCEDURES INTEGRATION LAW 30/1992 TRADICIONAL ADMNISTRATIVE PROCEDURE LAW 11/2007 ELECTRONIC ADMINISTRATIVE PROCEDURE National Security Framework NEW ADMINISTRATIVE PROCEDURE ACT (digital by default once only) National Interoperability Framework DISAPPEARING egov. CULTURAL CHANGE FOR PUBLIC EMPLOYEES / SKILLS

21 COMMON INFRASTRUCTURES AND SERVICES IN SPAIN a catalogue with 30 common infrastructures free to use all level public administrations (adapted to EU regulations, standars and projects) INFRASTRUCTURE AND COMMON SERVICES (ISA) COMMON COMMUNICATIONS NETWORK

22 Citizen point single contact Company Point single contact Main Electronic Register Communications Network (SARA) e-signature validation platform Data interchange platform Technology Transfer Center

23 Payment Gateway e -Notification System e-invoice Communications Network (SARA) e-empowerment e-authorized officers e -Procurement Platform

24 BEST PRACTICES: Informe diciembre 2013 NEW ELECTRONIC IDENTITY INFRASTRUCTURE DATA INTERCHANGE PLATFORM e-notifications SYSTEM E-HEALTH (EU e-gov Action Plan )

25 AUTHENTICATION & DIGITAL SIGNATURE COMMON INFRASTRUCTURES National eid card AVANCED TOP LEVEL SECURITY VISIO CORPORATION $ Card or SW certificates NOT AVANCED (SIMPLIFIED) PROPORCIONALITY (SECURITY vs RISK) Advanced electronic signature is a barrier to some citizens. Many electronic services does not need that level of security. Savings with use not with egov services availability.

26 FOUR ELECTRONIC IDENTITY SECURITY LEVELS Shared e-id system for all public administrations (according RISK) OUTCOME: INCREASED USE OF ELECTRONIC SERVICES CERTIFICATES ONLY ONE USE PIN PERMANENT USER&PASSWORD SMARTPHNE ADAPTED TO eidas NEW REGULATION

27 DATA INTERCHANGE PLATFORM COOPERATION IN PRACTICE TSA ONCE ONLY CITIZENS DGP Web services PUBLIC EMPLOYEES PUBLIC ADMINISTRAT. (55 most required certificates 60 million interchanges in 2015) UN Public Service Awards 2014

28 NOTIFICATION CLOSING THE e-circle ELECTRONIC PAYMENT ELECTRONIC REGISTER AND FULLFILL E - IDENTITY E - ADDRESS ELECTRONIC ADMINISTRATIVE MANAGEMENT AND CONSULTS Mandatory for 3 million companies: 93% formal notifications in electronic NOTIFICATION BY ELECTRONIC MEDIA (DEH) Voluntary for citizens: (23 million income tax printed in 2005, only 3 million in 2016)

29 INTEROPERABILITY: A KEY POINT IN SPANISH HEALTH SYSTEM INTEROPERABILITY IN HEALTH SYSTEM ELECTRONIC PRESCRIPTION 99,8 % electronic prescription 82 % electronic dispenses in pharmacies (no paper) INTEROPERABLE HEALTH CARD 45 millions health cards useful in all regions DIGITAL HEALTH FILES 25 million persons (55%) have some information to be consulted in other region 17 DIFFERENT HEALTH INFORMATION SYSTEMS SAME PROBLEM IN EUROPE WITH CROSS BORDER PUBLIC SERVICES HUB OF INTEROPERABILITY with REGIONAL HEALTH INFORMATION SYSTEMS

30 DIGITAL TRANSFORMATION: INTERDEPENDENCES DIGITAL BY DEFAULT E - GOV MOVILITY INFORMATION SOCIETY OPEN GOV TRANSPARENCY OPEN DATA

31 DIGITAL AGENDA REPORT 2016 LEADING POSITION IN INTERNATIONAL REPORTS ( ): egov, ehealt Interoperability, mooc, Open data, Use egov Digital Agenda, etc. (UE, OCDE, UN, WEF, INSEAD, ) BUT LOTS OF IMPROVEMENTS AND CHANGES ARE NEEDED EVERYTHING IS CHANGING: Movility, cloud, M2M, intermediaries, robots-sw, etc.) USABILITY

32 No lesson for anybody: no standard magic ways We must Informe leverage diciembre the capabilities and strengths of our 2013 countries and public administrations (eg. decentralization makes Spain a best case in Europe in some areas as e-health, Interoperability and Security national frameworks). We must try to overcome barriers and to reduce weaknesses of our public administrations.

33 OUR LEARNING POINTS Innovation (ICT) and cooperation (HR) basic pillars of the reform to provide user-centric services. Organizational commitment is needed. WILL. Skills, motivation, engagement, commitment, evaluation, flexibility. E-government services availability is a must, but it is not enough. An intensive use of ICT is essential (both external and internal) Where possible: use of common systems (structural reforms). Coordination in technical planning and interoperability among information systems (eg. health, justice, education). Balancing (voluntary/obligatory, usability/security, etc) Collect data as much as you can to decide strategies. Taking care: not more digital divides. FROM EGOVERNMENT TO BETTER GOVERNMENT

34 Thank you for your attention! CORA REPORT & TRANSPARENCY OECD REPORT EGOVERNMENT STRATEGY INFORMATION WEBSITE