Embracing Innovation and Change

Transcription

1 Public Service Excellence: Embracing Innovation and Change Trinidad and Tobago February 14-16, 2011 The Commonwealth Association for Public Administration & Management in partnership with The Ministry of Public Administration, Government of Trinidad & Tobago

2 The Conference Public service organisations across the Commonwealth and beyond were founded on long enduring principles of tradition and stability. By not veering off tried and true policies and practices, government organisations were able to take root and build strong foundations for fair, equitable and ethical service. While the principles of tradition and stability have often served the public service well, they are now in sharp contrast to the requirements for innovation and change brought about by changing citizen needs and rapidly advancing technologies. However, innovation and change also brings about uncertainty and risk. This conference will examine how the principles of tradition, stability, innovation and change can coexist to build the public service of the future. Join us for this international conference that will explore: Embracing the Culture for Innovation New ideas challenge the status quo and are often dismissed as being unrealistic, impractical and too ambitious. While many new ideas do fall into that category and should be dismissed, it is the occasional gem that will make a real difference in enhancing public service excellence. What are the characteristics of organisations that encourage innovative thinking, rigorous assessments, and sound decision making? Balancing Innovation and Risks The shadow of failure is never far away from any innovation. Even with the best analysis and planning, there will remain an element of uncertainty when we attempt to achieve new results in new ways. Unfortunately, concepts based on return on investment analyses do not transfer well to the Public Service environment where the cost of failure is much greater than the rewards of success. What approach can public service organisations take in assessing the potential risks of new endeavors? Strategies for Change Innovations inevitably encompass changes in what we do, how we do them and the mind sets of the people involved. While change can be seen as exciting and positive for some, it can be unsettling for others because it will require participants to relinquish the familiarity of the status quo and to learn new skills. Leading organizational change has been a subject of much study and theory. Do these strategies translate well into the Public Service environment? Realizing the Promise of Technology With the expanding importance of information technologies in the daily lives of citizens and organisations, it is not surprising that IT will play a central role in many government programmes. Yet it has been estimated that 2 out of 3 information technology projects will fail. As a result, there is trepidation and reluctance to adopt new technologies. What are the best practices in learning and managing technology based innovations?

3 Accomodation & Travel Trinidad and Tobago Visa Requirements CAPAM cannot assist in procuring passports and visas. All delegates are responsible for their own travel documents. To determine what documentation is required, please visit the Trinidad and Tobago government website at: asp?app=articles&id=694 The visa application form is available here: Visa%20Application%20Form.pdf Weather and dress code Typically, temperatures in Trinidad and Tobago during February generally vary between an average high during the day of 86.0 degrees and an average low at night of 71.0 degrees. The dress code for the conference is Business Attire or National Dress. For more information on Trinidad and Tobago please visit the official tourism website at: Accommodation Please make your reservation directly with the hotel. Be sure to specify that you are booking under the CAPAM Conference Block. Space is limited so book early to ensure availability. Hyatt Regency Trinidad (conference venue): #1 Wrightson Road, Port-of-Spain, Trinidad, Republic of Trinidad & Tobago Tel: Fax: Website: Rate under CAPAM Conference Block: Single Occupancy - US$ 149; Double Occupancy - US$ 169 The above rates are subject to 21% taxes and include buffet breakfast and in room internet. Please contact jhughes@capam.org for more information.

4 About CAPAM Established as a non-profit in 1994, CAPAM represents members in a professional network that promotes good governance in public administration through knowledge sharing and capacity building in three key areas: Citizen Centered Service Delivery, Leadership Development and Growth, and Public Service Management and Renewal. We serve our members as a centre of excellence and endeavor to build a more responsive and dynamic public service. As a non-profit association, CAPAM represents an international network of 1100 senior public servants, Heads of Government, leading academics and researchers located in 50 different countries across the Commonwealth. CAPAM s Objectives are to: Ensure the development and growth of ethical and efficient public services across the Commonwealth that will better serve citizens needs Grow and foster a common network between public administrators and other professionals to promote and encourage good governance in public administration Promote integrity, ethics and standards of governance and professional conduct in the public service Promote the importance of developing public service capacity through professional development and training, drawing on best management practices in the public, private and non-governmental sectors For more information, please visit

5 Ministry of Public Administration, Trinidad & Tobago Vision: By 2013, the MPA will be Recognized as the Champion of Service Delivery Excellence. Mission: To accomplish our vision, we are focused on Facilitating the development of the capacity of the public service to deliver quality goods and services in an effective, sustainable and equitable manner. Values: We recognize that key transformative values are ingredients for us to accomplish our mission and vision, and we and our stakeholders are Team-Driven, Results-Oriented, Integrity-Based and People-Centered. Team-Driven: In the spirit of mutual respect and cooperation we partner amongst ourselves and with Ministries, Departments and other stakeholders to meet needs. We believe in harnessing diverse proficiencies and fostering commitment and discipline to achieve positive results. Results-Oriented: We are focused on achieving results and measuring our performance to ensure that our stakeholder's needs are consistently met. Whilst we persevere to meet these needs, we will innovate and adapt to our changing environment always remaining accountable for our results and celebrating achievements along the way. Integrity-Based: We interact amongst ourselves and others with honesty, building relationships based on respect and trust. In honoring our commitments we conduct our affairs ethically to ensure that we meet all professional obligations. People-Centered: We value and involve our stakeholders whether they are citizens, members of the business community or one of our own staff and strive to remain responsive to their needs. We are focused on providing high quality standards of service and efficiency History of the Ministry of Public Administration Public Administration was established in 1991 as a sub-division of the Office of the Prime Minister. The Ministry of Public Administration and Information was first established in 1996 with a broader portfolio. Subsequently it was restructured as the Ministry of Public Administration in May 2000; however the Ministry was dissolved in December of the same year, following a change in administration. Within one year the gap created through the dissolution of the Ministry was recognized and the Ministry was reconstituted as the Ministry of Public Administration in December 2001, once again following National Elections. It was then reconfigured as the Ministry of Public Administration and Information in Subsequent to the November 2007, National Election, the Ministry has been reconfigured as the Ministry of Public Administration with the following portfolio assignment: National Information Communication and Technology Programme Management Public Management Consulting Public Service Academy Public Service Transformation Property and Real Estate Services Scholarships and Advanced Training

6 Public Service Excellence: Embracing Innovation & Change REGISTRATION FORM Registration is also available online at (online registration is preferred) Please send completed registration form to Joanne Hughes, ( ) or (fax) PERSONAL INFORMATION: ( ) Mr. ( ) Mrs. ( ) Ms. ( ) Dr. ( ) Other (please specify) First Name: Last Name: Job Title: Department: Organization: Mailing Address: City: Postal Code: Country: Telephone: Fax: REGISTRATION FEES*: CAPAM Individual / Institutional Members ( ) $1000 USD Non-Members ( ) $1200 USD Join as a CAPAM member ($160 USD) and Registration Fee ($1000) ( ) $1160 USD METHOD OF PAYMENT ( ) Electronic Transfer *Contact CAPAM for information ( ) Int. Money Order ( ) Other ( ) Visa ( ) MasterCard (please specify) Card #: Expiry Date: Signature: Public Service Excellence: Embracing Innovation & Change