SOCIAL ACCOUNTABILITY MONITOR Addressing the Systemic Issues of Service Delivery Problems. auditroundtable

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1 2ND EDITION NATIONAL FOCUS ON ADVANCED SERVICE DELIVERY IMPROVEMENT PLAN INDABA May.2018 Durban ICC THEME: A Transformed Public Service, A Better Service Delivery A Transformed Public Service,a Better Service Delivery. PEOPLE: Recruiting skilled performers, training them, promoting them and keeping them PUBLIC PRIVATE PARTNERSHIP: Effective and efficient PPP Agreements in Service Delivery THE NDP FORUM: Articulating the Objectives and Targets of the NDP for Public Sector Service Delivery. SOCIAL ACCOUNTABILITY MONITOR Addressing the Systemic Issues of Service Delivery Problems TECHNOLOGY: How it can best support government today and into the future an event from EASTERN CAPE FREE STATE GAUTENG KWAZULU NATAL LIMPOPO MPUMALANGA NORTHERN CAPE NORTH WEST WESTERN CAPE

2 FOREWORD It is both my pleasure and honour on behalf of Audit Roundtable, to welcome you to the 2nd Special Edition National Focus on Service Delivery Improvement Plan Indaba 2018, under the banner: A Transformed Public Service, A Better Service Delivery. Technical analysis of economic development accept that public sector governance, efficient management of resources as well as measurement and evaluation are the cornerstone of a country s economic progress. It is important to understand that the public sector goes beyond just a mere government since government is part thereof. However, when it comes to service delivery, citizens know the government as the provider of services without understanding the complex value chain of service delivery which implicates the entire public sector. There are a number of challenges hampering municipalities from delivering effectively and efficiently: good governance, sustainable financial management, and infrastructure investments and maintenance. However, perhaps the most essential challenge is creating a serving culture focused on putting people first. It is important to note that there is crucial relationship between governance and service delivery. The extent to which there are deficiencies in municipal governance is the same extent to which service delivery is being suffocated, which results in community protests. This special edition event brings together local and international thought leaders and practitioners to share and exchange critical analyses and best practices on strategies to implement the SDIP within their respective departments. The main aim at guiding the economic development sectors at all leadership levels towards effectual service delivery and sustainable on economic growth and distribution of economic activity. We look forward to hosting you! Best Regards Talent Moyo Research Director Tel: talent@audit-roundtable.com

3 WHO SHOULD ATTEND 75% of Households Nationally Did Not Believe That Municipalities Were Trying to Solve Their Problems or Difficulties they have Identified. The Figure is Relatively Consistent Across All Municipal Categories. StatsSA Public Sector Provincial Legislatures: Speakers, Political Party Chief Whips, Members of Provincial Legislatures (MPL s). Provincial Departments: Members of the Executive Committees (MEC s) Heads of Provincial Departments (HOD s) Provincial Directors, Ministers Premiers Members of Parliament Local Government: Executive Mayors/Mayors; Municipal Managers & Members of The Mayoral Committees (MMCs) LEDs Speakers of Councils Councillors Private Sector Private Sector: Leadership and Corporate Governance Experts and Selected Business Executives including: The Shareowners (Shareholders) or Owners The Board and Directors The Committees of the Board HR Directors and Their Subordinates HR Managers, CEOs, CFOs, CPOs, COPs Thought Leaders and Decision Makers Public Sector Solution Quality Assurance Managers Researchers/Analysts and All Related Departments. About the event THE SPECIAL EDITION: NATIONAL FOCUS ON ADVANCED SERVICE DELIVERY INDABA Theme is A Transformed Public Service, a Better Service Delivery, reflecting on the impact of service delivery protests, the capacity of local governments to provide effective stewardship of its resources, the partnerships in the spheres of government, solutions to meeting the legitimate sources of service delivery discontent and their subsequent negative contribution to economic growth. To this end the Special Edition aims at guiding the development and promotion of policy to improve Batho Pele Compliance focus on the Public Service, with effective monitoring and evaluation mechanisms both internally and externally. REGISTER NOW!!! RESTRICTED NUMBER OF SEATS AVAILABLE Tel / talent@audit-roundtable.com

4 SOME KEY RESEARCH FINDINGS The National average score for service delivery across the five key indicators was 59.77%. Nama Khoi (major town: Springbok) is the highest ranking local municipality where 94% of the population has access to basic services. Gert Sibande district, which recently experienced service delivery strikes in Standerton and Balfour, appears 4th on the improvement index. At 43.62% Mafikeng, the capital of the North West Province, scored the lowest on the overall improvement index. Nkandla local municipality only provides basic services to 32% of its population, although its improvement index scores higher than the national average. Mbhashe local municipality, in which former President Mbeki s home town is situated, has been identified as needing urgent attention because only 21% of its residents have access to basic services. The City of Tshwane was the lowest scoring metro on both the status and improvement indices. Its score was only lifted due to the fact that it had a 22% increase in total households. At 89.5%, the City of Cape Town delivers the best service followed by Johannesburg at 88.5%. Gauteng and the Western Cape took the top two rungs on the status index (83.1% & 82.6% respectively) but also the bottom two positions in terms of improvement (47.4% & 48.4% respectively). Limpopo boasts the highest percentage of people living in formal dwellings (83.2%) but is the only province to score below 50% on the status index this is because it only provides formal sanitation to 23% of its population and waste removal to 18.8% of its population. EmpowerDex- Service Delivery Index EmpowerDex Service Delivery Index SPEAKING OPPORTUNITIES AVAILABLE! TALK TO US FOR FURTHER INFORMATION: Tel / talent@audit-roundtable.com Send Registration form to talent@audit-roundtable.com

5 PROGRAMME AGENDA AT A GLANCE BACKGROUND ON THE POLICY REVIEW Process on Provincial & Local Government Developing Governance Capabilities Within Departments, and Creativity in All Regions, and in Lagging Regions in Particular. THE NDP FORUM: THE NDP AND SERVICE DELIVERY CHALLENGES Articulating the Objectives and Targets of the NDP for Public Sector Service Delivery. OVERSIGHT PERSPECTIVE & OVERALL PERFORMANCE Public Sector Skills and Capacity Building as an Atmosphere for Performance Certainty ASSESSING THE ROLE OF THE PRIVATE SECTOR AND STAKEHOLDER ENGAGEMENT IN THE NDP The role of the Department of Performance Monitoring and Evaluation in the Development, Monitoring and Evaluation of Plans and Delivery Agreements. SOCIAL ACCOUNTABILITY MONITOR Addressing the Systemic Issues of Service Delivery Problems The Application of Rights-Based Approach Systems-Based Thinking Evidence-Based Systematic Thinking QUALITY OF LEADERSHIP Municipalities Provide Improving the Skills of the Officials Within Municipalities, Effective Eradication of Corruption, Mal-Administration Working Co-operatively with Traditional Authorities and appropriate land use management THE PUBLIC SECTOR SCM REGULATORY ENVIRONMENT AND LEGISLATIVE REFORM. Unpacking and Understanding the Laws Regulating the Supply Chain Management System of a Provincial Government GORVENANCE AND MANAGEMENT SYSTEMS IMPROVEMENT PLANS Strengthened Systems of Governance and Management such as Reformed Tenure and Land Management Systems, and Targeted Infrastructure Provision in Areas of Densification. SMART CITIES AND DEVELOPING CUSTOM SOLUTIONS Towns and cities, as with rural areas, are highly differentiated and solutions and strategies. An open discussion on how solutions must be tailored to their unique circumstances. CHIEF WHIPS-SPEAKERS FORUM: Towards non-partisan representation and participation at the local government for world class service delivery. NON-COMPLIANCE WITH PROCUREMENT AND SCM-RELATED LEGISLATION AND POLICIES Insight into Supply Chain Management in a Municipal Context Current Status of Supply Chain Management Practices in Municipalities The Way Forward for Municipal Supply Chain Management Reviews and Audits, How to Achieve Clean Audits within your Department LED PUBLIC PRIVATE SECTOR COLLABORATION SESSION Strategic Collaboration in Local Economic Development. Creating of an Environment For Engagement with stakeholders in Implementing Strategies and Programmes in South Africa. MUNICIPAL MANAGERS FORUM ON SERVICE DELIVERY ENHANCEMENT Repositioning the Municipalities for Better Service Delivery. Entity and Local Government Administrators Break Away Sessions on the Service Delivery Indicators. PUBLIC PRIVATE PARTNERSHIP: Effective and efficient PPP Agreements in Service Delivery Reducing the Fiscal Burden on Government Without Compromising Service Delivery MAYORS BIG DATA AND THE FUTURE OF SMART CITIES FORUM A multi-discipline cross-sector effort to help municipalities around the country address efficient resources utilisation for service delivery, the cities of the future are becoming a realisation today. NB: This is a preliminary agenda and is subject to change as stakeholder engagement continues. CONTRIBUTE TO THE AGENDA BY SPEAKING talent@audit-roundtable.com

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