Premier 100 Success Plan

Transcription

1 Welcome to your Premier 100 Success Plan Congratulations on your new purchase of the Premier 100 Success Plan! At RL we are committed to o!ering our clients the services they need to optimize their use of the RL software, and get maximum value from their investment with RL. The sky is the limit with your Premier Success Plan! Let us help you get started and show you how you can get the most out of your system. This reference guide is designed to help you become familiar with all the exciting bene"ts associated with your new Premier Success Plan. RL Solutions Client Services, Success Plans Reference Guide

2 Table of Contents 2 Overview What s included in your Premier Success Plan 3 Remote System Optimization (RSO) Get the most out of your hours 5 RL HUB Join RL's online community and connect with your peers 6 RL Palooza Information on your Palooza perks 7 RL Rewards Learn what you can earn and redeem in our loyalty program 9 Marketing Initiatives Lean how we can support your promotional efforts 9 Additional Benefits Take advantage of additional discounts and opportunities 10 Contact Keep in touch to get the most out of your Premier Success Plan RL Solutions Client Services, Success Plans Reference Guide

3 Overview What s included in your Premier 100 Success Plan? RL's Premier Success Plans give you everything you need to make sure you're getting the most out of your RL investment. Take advantage of the personalized services and bene!ts listed above to utilize the full potential of your RL system. RL Solutions Client Services, Success Plans Reference Guide Pg. 2

4 RSO Optimize your system. One of the core features of RL s Premier Success Plans is our Remote System Optimization (RSO) services, offered by our Client Success team. Your dedicated Optimization Specialist (OS) will help maintain your system, configure your forms, reports, alerts and offer advice on how to expand use of the system to meet new and evolving best practices. The RSO service offers your organization many benefits: Worry-free system configuration and maintenance provided by your dedicated Optimization Specialist. Take advantage of this service during your implementation, after go-live or during a transition period to help build competency with the RL software. More free time to help you focus on what really matters. We understand you're dedicated to improving patient safety. Let us support your patient safety initiatives by making the administration of a software system easier. Optimize the use of the system by having a system expert regularly monitor the system, providing recommendations to optimize the software, and working with you to stay on top of the latest trends, features, and functionality. Your dedicated Optimization Specialist can make recommendations to best utilize the system and provide the assistance needed to achieve your organization s goals. Ensure against downtime and costs associated with staff turnover with the reassurance that you have continuous service from RL s expert team regardless of staff availability or turnover at your organization. Our team of experts can also help with saving money on hiring, training and special system administration requests which are usually incurred during staff turnover. Complete special projects with immediate assistance from RL experts who can complete the work without adding extra responsibilities to your already busy resources. RL Solutions Client Services, Success Plans Reference Guide Pg. 3

5 RSO Get the most out of your hours. The RSO hours included in your Premier Success Plan can be applied towards a variety of services, including but not limited to: RL software update services With this service, you can have the RL team perform an update instead of doing your own using the RL Updater. To help you transition smoothly to a new software version, our technical support experts will update the software for your organization in a test, training and production environment on behalf of your IT Department. And your Optimization Specialist will ensure you are fully orientated to the new features and functionalities, and that everything is configured and ready to roll out. System Health Check For clients with Risk and Feedback, a System Health Check ensures that the system is fully functional for end-users. Usually a System Health Check is performed within the first year after go-live. For more established clients, a System Health Check ensures that your organization is optimizing the system to its full potential. Your Optimization Specialist will conduct a comprehensive analysis of specific criteria and best practices to determine where your organization is excelling and where improvements or changes could be made to achieve better results. Following the analysis, the organization is provided with a written System Health Check service report summarizing the interviews, recommendations and action plan. Annual System Admin refresher training This service is beneficial for clients who are long-time users of the system and are looking to refresh their skills. It allows them to learn new features and functionalities to maximize efficiency and effectiveness of the system. Your Optimization Specialist will design a plan suited to your specific needs. For more details on the scope of work included within the RSO services, please review the Statement of Work or visit us at rlsolutions.com/successplans. It is important to note that any unused RSO hours will expire at the end of the service term. Your Optimization Specialist will ensure that you are kept informed of your hours so that you always know how many have been used. RL Solutions Client Services, Success Plans Reference Guide Pg. 4

6 RL HUB Learn from your peers. RL HUB is your space to interact, connect and learn with RL and its community members. This online platform is your one-stop shop for all interactions with RL and its advocates. Community Ask questions, share ideas for product improvements or ideas to enhance your experience with RL. Join groups to improve your work!ow or see where you can "nd us next (maybe visiting a city near you!). The goal of Community is to connect you with your peers. If no one has answered your question in ~24 hours, someone at RL will step in to help! Knowledge Base A place for you to access information from our RL experts to help with troubleshooting and transfer of knowledge. Training A place where you can access a variety of training resources to help you master your RL software and learn about best practices. My Cases A place where system administrators can submit RSO requests to their designated Optimization Specialist, or submit cases to our support teams. Interested in a sneak peek of what your experience in RL HUB will feel like? Check out this video. Not sure where or how to get started on HUB? Don t worry, we are here to help! Once you are all set, we will share some participation guidelines as well as tips for engaging in the community for all "rst-time users. For more information on HUB, please visit us at rlsolutions.com/hub RL Solutions Client Services, Success Plans Reference Guide Pg. 5

7 RL Palooza Engage with us. RL Palooza isn t your typical conference. It s four, insightful days of in-depth learning sessions, networking opportunities and fun surprises you won t want to miss. From engaging frontline staff in reporting to effectively using data to drive change RL Palooza has got something for everyone! Our attendees also have an opportunity to expand their RL software expertise with practical, hands-on-training led by RL product experts, and opportunities to expand their knowledge by sitting in on client success stories and amazing industry speakers. This conference is your one-stop shop to learn all the latest tips and tricks you need to leverage the tools we offer. And, as an added bonus, our evening events allow you to the experience the host city at it s best. With the purchase of your Premier 100 Success Plan, your organization is entitled to one RL Palooza Pass, plus a 10% discount on any additional passes. For more information on RL Palooza please visit rlsolutions.com/rlpalooza For further clarification on complementary/discounted RL Palooza passes please reach out to RL s marketing department at marketing@rlsolutions.com TERMS AND CONDITIONS: This reward is redeemable for the full program registration, and it cannot be split in any way. RL Solutions will provide any additional items included as part of regular RL Palooza registration in line with what is offered for the year of redemption. Any costs outside of the registration fee, including but not limited to flights, taxis, hotels, non-rl Palooza provided meals, entertainment outside of evening events, or any other fees are the sole responsibility of the client. All free passes must be redeemed a minimum of four weeks prior to the conference date. Discounts for extra RL Palooza passes must be used toward the conference taking place during the clients Premier Success Plan term. The 10% discount on additional RL Palooza passes is not applicable to Early Bird pricing or guest passes, and can only be applied to the full conference registration rate. RL Solutions Client Services, Success Plans Reference Guide Pg. 6

8 RL Rewards Participate. Earn. Redeem. With the RL Rewards loyalty program, clients can earn points by contributing in Community on RL HUB, being a reference, providing feedback and much more. Clients can redeem their earned points for complimentary RL Palooza passes, an RL Swag pack, services or software credits to name a few. RL Rewards points can be earned by Participating in monthly challenges on RL HUB Referring a potential client Participating in a client testimonial video Posting an idea, Q&A or group discussion Mentioning RL on social media Participating in research interviews Guest feature in our newsletter or contributing to the RL Blog Hosting #AskTheExpert series Participating in a case study and more. RL Solutions Client Services, Success Plans Reference Guide Pg. 7

9 RL Rewards Participate. Earn. Redeem. These points can be later redeemed for RL Palooza passes Swag pack a collection of exclusive RL promotional items Credit towards client services including training, on-site consultations, forms or report custom work or System Health Check. Credit towards software purchases, e.g., file manager license, administrator lite license or administrator license* Charitable donations The more you participate, the more points your organization receives. For more information on redeeming RL Rewards points or how your organization can earn additional points, visit rlsolutions.com/rlrewards or marketing@rlsolutions.com. *Please note: RL Rewards points cannot be used toward annual fees (support and maintenance, subscriptions, etc.) As a part of signing up for a Premier 100 Success Plan you have earned an extra 5,000 RL Rewards points! These bonus points will be automatically credited to your account. To check your organization s balance, login to Community on RL HUB. RL Solutions Client Services, Success Plans Reference Guide Pg. 8

10 Marketing Initiatives Promote your work. Reward your staff. Premier 100 members can take advantage of any three of the five services offered below. For further assistance, please Pens RL will provide your organization with 100 pens (or substitute item, determined by RL) to distribute to your staff. This service can be redeemed once/year. Celebrate a milestone Let RL provide your team with delicious treats to help celebrate a go-live or a goal achievement. Available once/year to a maximum value of $250. Digital promotional posters RL will customize posters with your organization's logo. Display these around your hospital to help increase awareness about reporting and the system. Digital screensavers Use customized screensavers with your organization's logo on your devices to create awareness of the system and the importance of reporting. RL Swag Bags valued up to $50 Recognize the amazing people at your organization that are really making a difference. RL will provide you with up to four swag bags. Additional Benefits Treat yourself. Take advantage of the 5% discount offered with your Premier Succes Plan and apply it toward services offered by RL*. Speak with your Optimization Specialist for more information. *This discount cannot be applied to services associated with the purchase of software, licensing, annual support, Premier Success Plans and/or additional RSO hours. RL Solutions Client Services, Success Plans Reference Guide Pg. 9

11 Contact We ve got you covered! We are truly excited about your decision to become a Premier Success Plan client. We look forward to working with you and helping you reach new heights with your RL software. Need some help? Reach us through any of the portals below to get answers to any questions you may have about the RL Premier Success Plans: T Ask us your questions in RL HUB hub.rlsolutions.com Visit our website at rlsolutions.com/successplans Contact your Optimization Specialist RL Solutions Client Services, Success Plans Reference Guide Pg. 11