Under the Patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum. UAE Vice President, Prime Minister and Ruler of Dubai

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1 Under the Patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum UAE Vice President, Prime Minister and Ruler of Dubai Dubai Government Excellence Program Dubai International Government Achievements Exhibition 2017 NATIONAL GOVERNMENTS... GLOBAL ACHIEVEMENTS April Dubai World Trade Centre Dubai, United Arab Emirates Tel: Website: 5 th Edition dubaiexcellence

2 In the Race of Excellence, there is no Finish Line His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE, Ruler of Dubai Welcome to the 5th Edition of Dubai International Government Achievements Exhibition Since its inception in 2011, Dubai International Government Achievements Exhibition (DIGAE) has established itself as the benchmark for public sector excellence showcase where all local authorities, institutions, departments and agencies unveil their most effective programmes and innovative solutions. DIGAE gave an opportunity to participating institutions to share their achievements while in return they received direct feedback from users on ongoing services-to-citizen and real-time appraisal on the pipeline of planned and future solutions. In the 5th edition of DIGAE, Dubai Government endeavors to establish international cooperation hubs on government administration best practices and principles. A wealth of local governments across the globe have been invited to join the debate on the next generation of high performing public services. DIGAE 2016 Post Show Highlights: ,222 Exhibitors Countries Visitors 2017 Agenda National Governments - Global Achievements Innovation G2E / G2C Relations Public Administration Principles Excellence Showcase Policy Roll-out We had some really exciting days at the Dubai International Government Achievements Exhibition. We also return to Denmark with lots of new inspiration from visiting the stands of the Dubai public sector and listening to speakers from all over the world. Ikast-Brande Municipality - Denmark DIGAE Exhibition offered interesting insights to the UAE market and, more importantly, a lot of new connections. Swedish Incubators And Science Parks

3 rapid pace at which information and communication technology evolved during the past few years, and new business models prove that innovation is an essential tool in the race of competitiveness and continuity. Thus, in the coming years our focus should not be limited to the application and use of the existing technology, but should also extend to exploring and inventing next generation technology. H.H. Sheikh Hamdan Bin Mohamed Al Maktoum, Crown Prince of Dubai, Chairman, Dubai Executive Council Why Exhibit? An opportunity to showcase your public services Showcase your public services to 1000s key opinion leaders and influencers from all over the world including top consultants in public services. Face to Face Meetings Network with industry peers, meet government officials and KOL. Meet Key leaders that make an impact on the services you consume on a daily basis Meet with the top regional key leaders working with large government entities from different countries. Media coverage Highlight all participants achievement in the traditional media and benefit from an extensive marketing and PR campaigns in place for the 5th Edition of DIGAE.

4 By H.E. Abullah Abdulrahman Al Shaibani Secretary General Executive Council of Dubai Welcome to the United Arab Emirates and to the Emirate of Dubai. Welcome to the 5th Edition of Dubai International Government Achievement Exhibition. His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President of the UAE, Ruler of Dubai stated not long ago that Good leadership puts the interests of the community as a whole before those of any specific group. Credibility of leadership can only be established through action and not words. Our collective motto for action is: Work Hard, Lead Smart and Achieve Excellence. se are simple principles and the fundamental pillars for any organization aiming for sustained longevity, incremental growth and strong competitiveness on the global stage. se principles have been outlined by and within our country s forefathers vision and founders mission in Today they are embedded in the strategic structure and work process of any of the authorities that is in charge of transforming the UAE and most specifically the Emirates of Dubai into a world-class business hub with a high livability index and investment potential. We are continuously translating these principles into realistic and applicable concepts like smart government, smart governance, strategic leadership and more... in the hope of maintaining our edge and continue fueling our economic and social development. Our records in terms of innovative leadership and uniqueness in delivering state-of-the-art public services has proven our ability to quickly integrate and roll-out sophisticated solutions into our domestic infrastructures. cornerstone of our governments competitiveness strategy is built around another important quote from HH Sheikh Mohamed in which he affirms that race for excellence has no finish line. We encourage our local authorities, agencies and departments to collectively and individually propose, suggest and implement ideas, mechanisms and processes that boost the performance, effectiveness and responsiveness of their respective entities. We believe that the race for excellence in public services is achieved through international partnerships where we exchange know-how, expertise and experience with leading organizations in technological innovation and policy development.

5 In the Dubai Government Excellence Program, we continuously seek to increase the level of administrative efficiency and innovation using specific indicators and criteria that measure performance related to the efficiency and effectiveness of governmental work to achieve the best results, and the happiness of customers. By Dr. Ahmad Al Nusairat Coordinator-General Dubai Government Excellence Program Global Economics of Public Governance An outlook at government management around the world offers different models of governance to read from: (1) austerity policies in developed countries where local governments favor fiscal sustainability and prudent spending, (2) stimulus economic package with large investments in traditional government sector to drive systemic growth, (3) aid financed government delivery in many developing economies, (4) reinvestment of economic surplus in technological infrastructure and high end public services, (5) targeted investments in innovation and technology to transform conventional government and economy into connected, efficient, future-oriented tech-nations. A Critical Leadership Shift general consensus based on the Singapore and Dubai experience is that, the integration technological innovation into government operations has significantly transformed the nature of government action. Productivity, performance, monetization, informed leadership are what described today s competent and smart governance. Strategic Investments and Controlled Government Spending control of public expenditure starts with key tech investments designed to streamlined services that in the long run results in: (1) reduced field operations footprint, (2) enabled electronic/mobile self services,(3) consolidated IT infrastructure and ease the path toward smart country model, (3) the (4) focused government resources in activities aimed at furthering economic growth. model for Technology as a factor for financial sustainability and economic growth is a compelling scenario for any government institution or policy makers. Recipe for Enhanced Performance, Efficiency and Reliability DGAE is also an interesting exercise in identifying reliable strategies and models that have proven successful in containing local government expenditure and establishing priority guidelines that help local government decision makers in targeting high performance government program and services. Case studies and perspective presented can serve as benchmark to create realistic patterns for government technology investment. DGAE also addresses the challenges of implementing tech-innovation in the context of big government with spatial disparities, where differences in infrastructure and resources can hamper progress towards seamless public service delivery. DGAE engage a debate on how to circumvent physical or infrastructural challenges to roll-out cost effective and time-efficient techno-transformation of the government sector. Dubai Government Excellence Program Dubai Government Excellence Program was established in 1997 under the guidance of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, to improve excellence and leadership in government processes and develop public sector performance. It also aims to establish a culture of excellence and innovation in government work, according to the standards, models and best practices adopted in this regard, as well as to raise the necessary reports to the Executive Council.

6 Meet over 16,000 Visitors Benefit from our extensive marketing and PR campaign Participation by Country Top Participating Countries US$6.2m Strategic marketing, advertising & PR campaign reaching more than 18.2 Million people USA Sweden KSA UAE Canada + 75,000 Contacts messaged through SMS Latvia + 350,000 Visitors to the exhibition website Chile Morocco Estonia Qatar Kuwait Bahrain DIGAE Featuers Exhibition Seminars Workshop Cooperation Hub AskGov Leaders

7 Exhibition DIGAE is characterized by its uniqueness as it is considered as an International platform that enables governments to exchange their opinions and best practices in providing services in the governmental sector. DIGAE provides a great opportunity to strengthen strategic cooperation to improve government performance. three main themes of the 5th edition of DIGAE 2017 is Happiness, Smart Transformation, and Achievements. Countries participated in DIGAE exhibition 2016 ANDORRA BELGIUM CANADA CHILE DENMARK ESTONIA FRANCE GERMANY IRELAND JORDAN LATVIA MOROCCO NORWAY QATAR SAUDI ARABIA SOUTH AFRICA SPAIN SWEDEN UNITED ARAB EMIRATES UNITED STATES OF AMERICA AskGov Leaders A forum that provides the public an opportunity to meet with the leaders of Government service providers and ask questions and address issues/ concerns about Dubai Government services and innovation.

8 Cooperation Hub Presented at DIGAE for the second time, the Cooperation hub acts as a facilitator between Local and International administrators in establishing roadmaps for long-term collaborations. main goal of the cooperation hub is for foreign delegates to meet their Dubai counterparts and initiate discussions that could lead to the signing of MOU s or establishment of working groups.

9 Workshops Smart and Effective Government Smart Cities Strategic Leadership Innovative Public-Service Creative and Collaborative Government Information Technologies Crimes Workshops are the most creative feature of DIGAE, as it encourages knowledge transfer and helps in sharing opinions and ideas in a collaborative enviroment.

10 Seminars Dubai International Government Achievements Exhibition 2017 Seminars DIGAE Seminars is one of the main activities seeks to open lines of discussion about Government Excellence Systems, Knowledge Sharing Systems and Innovation. It will also present the fourth generation of government excellence system that was launched by His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai as the first of its kind in the world. fourth generation aims to upgrade the system of government work on innovative basis and standards based on the excellence in government services in three main areas: achievement of the vision, innovation and empowerment to attain the highest satisfaction rates and people s satisfaction. It include a number of characteristics that makes it unique. It ensures the achievement of quality and unprecedented added value to government bodies, which applied it. system observes differences and privacy in the nature of work of institutions, and focusses on results achieved by the parties in accordance with the tasks assigned to them to achieve the national agenda. It motivate the institutions to look for future and keep pace with latest developments.

11 Audience & Target Sectors Professional Profile CEO - CxO, Head of Departments, Divisional Managers, Section Leads, Managers Sectors: Public Sector Federal & Local Government Authorities for: Education Transportation Aviation Legislature & Policy Justice Data & Statistics Development Economy & Trade Housing & Urban Planning Health Law Enforcement Civil Defense Emergency Services Homeland & Residency Customs Culture & Media Social Affairs International Aid Excellence Programs Quality Control Utilities & Natural Resources Human Resources & Empoyment Private Sector Vendors of solutions for: IT Technology Transportation systems Cybersecurity Accessibility Experts & Consultants Consultancies for: Public Administration Public Sector Governance Public Finance Public Affairs Exhibition was intriguing and amazing in a way that it demonstrates the innovations in government may be effective as those in the private sector. Dubai s new attempt to rejuvenate Government as the one entity of service and technology innovation will eventually be paid back with leapfrogged economy and national competitiveness. DIGAE was exciting experience for me. National Information Agency - South Korea

12 STAND To Book a Space To Sponsor or Partner To Attend or Speak Tel: Fax: info@digae.ae Website: dubaiexcellence