Day One: Monday May 27 th 2013

Transcription

1 Day One: Monday May 27 th :00-17:45 Registration and welcome refreshments 17:45-17:50 Recitation of the Holy Quran At Main Ballroom C (Lobby Level) 17:50-17:55 Welcome address by naseba 17:55-18:00 Opening remark by the Chairperson Aqel Mohamed Aqel Research Director ISACA Riyadh Chapter 18:00-18:15 Opening keynote address Kingdom s e-government journey Eng Ali bin Saleh Al Soma Director General Yesser 18:15-19:00 Interactive panel discussion Designing e-government services to enhance end user experience In an effort to operate more efficiently and upgrade the quality of services, the government s interest in new information technologies continues to grow. Across the globe, e-government services and portals are being created, with the current design trend being citizen-oriented websites -- where content and services are organised around the anticipated needs of web visitors. In addition, despite governments around the globe expanding the availability of e-government services, little effort has been given to evaluating their effectiveness and return on investment. Viewpoint one: How to provide real end user experience? Multi-channel service delivery Managing and optimizing web application availability, performance and experience from the enduser perspective Proactive user-centric IT management Viewpoint two: Performance metrics Physical and virtual desktop performance, application performance Social media for customer feedback User productivity Viewpoint three: Automation and leveraging Protect revenue sources and critical business processes by proactively testing from the end-user perspective Automation of processes and services to provide better end user experience and leveraging the existing technology to achieve better results Dr Jarallah Al Ghamdi Vice Minister and CIO Ministry of Education Eng Anas Al Solai Deputy Director - ICT Saudi Commission for Tourism and Antiquities Saleh Al Awaji Deputy Director General Department of Zakat and Income Tax

2 Amer Zein El Abdin VP - Business Development WITS 19:00-20:30 Pre-scheduled one-to-one business meetings and open business networking session At Main Ballroom B (Lobby Level) 20:30-22:00 Gala dinner and networking reception Day Two: Tuesday May 28 th :30-08:55 Registration and welcome refreshments 08:55-09:00 Opening remark by the Chairperson At Main Ballroom C (Lobby Level) Aqel Mohamed Aqel Research Director ISACA Riyadh Chapter 09:00-09:45 Interactive panel discussion Ever changing role of e-government leadership and management e-government is more about the Government than just the e. As a tool to achieve better government, e-government is offering potential solutions to leaders across the whole of government including Director Generals, Business Operation Heads, CIOs / IT Directors and Managers, Government-wide e-government planners and co-ordinators, and most importantly, the Ministers and Governors; all have a role to play. The roles of these leaders differ, and even the role of an individual leader changes as e-government develops in a given country. At the beginning there may be an immediate need to foster innovation and diffusion of technology, whereas organisational change becomes more important once IT applications are in place. Certain key e-government management principles are common to all leaders, though their relative importance will differ. Viewpoint one: Knowledge management Viewpoint two: Change management Viewpoint three: Collaborative workflow management Eng Ahmad Al Khairy Assistant Director General Yesser Christian Rupp Federal Executive Secretary and Spokesperson Federal Chancellery of Austria Dr Ramazan Altinok Chief of e-government Advisory Group and CIO Prime Minister s Office - Turkey Dr Tomasz Janowski Founder & Director - Center for e-governance United Nations University

3 09:45-10:30 Interactive panel discussion Multi-channel public service delivery and the significance of mobility A multi-channel service delivery approach allows organisations to provide the best all-round user experience across multiple communication channels or touch points. It also allows users to move seamlessly and in real-time from one communication channel to another, to meet their need for information and complete transactions. Global IT buzz words have transitioned from networking to cloud computing and now to mobility. With a mobile network, departments can access ICT resources anytime and anywhere. And by adopting a comprehensive mobility strategy, they can provide added value and enhance public satisfaction through improved marketing, offices and services. This panel provides multi-channel example from a neighbouring country and highlights the significance of new trends in mobility. Viewpoint one: Customer focused multi-channel approach Multi-channel public service experience Efficient and cost effective government operations Innovative public services Viewpoint two: The significance and challenges to implementing government mobility Services on the go How can you ensure public service security? How can you make sure data is shared between different departments, and provides a consistent level of public services? How to provide ubiquitous network access and support massive service loads Viewpoint three: Solutions to achieve mobility Safety, collaboration, and BYOD Information platform for public service across multiple departments (eg: Cloud data centre) Ubiquitous broadband network Khaled Al Mazrouei Business Information Manager ADSIC, UAE Saif M Mashat Director of Public Services SAP Middle East Senior expert Enterprise mobility Huawei Guest Joe So Vice President - Middle East Enterprise business Huawei 10:30-11:15 Interactive panel discussion Connecting governments through enterprise architecture Governments of the future will be connected. This is also emphasized in the World Economic Forum s The Future of Government report. In this context, the role of enterprise architecture as a disciplined and structured approach for planning and realizing connected government cannot be overstated. Connected governments have deeper engagement, encourage participation and collaboration, and exhibit greater openness and transparency. Resultingly, connected governments deliver services that are more personalized and choice-based anchored around the whole-of-government paradigm. This panel discussion gives you the key components for your organisation to successfully implement, connect with governments and reap the benefits of enterprise architecture.

4 Viewpoint one: Embracing the systemic view Paradigm shifts Key components and inter-related priorities & risks Structuring and modeling the complex systems Viewpoint two: Key constraints Legislations, mandates & regulations Inter-connectedness and inter-operability Deploying digital identity Viewpoint three: Complexity of migrating mission critical processes and applications Reference architectures Significant time and cost saving Dr Pallab Saha Senior Research Fellow & Enterprise Architecture Evangelist National University of Singapore Ivar Tallo Founder and Director Centre for e-governance - Estonia Pierdomenico Iannarelli Regional Manager Italy & GME Microfocus Eng Abdulmageed Al Ajaji Director - ICT Saudi Industrial Property Authority 11:15-12:00 Prayers, one to one business meetings and coffee break At Main Ballroom A & B (Lobby Level) 12:00-12:45 Interactive panel discussion At Main Ballroom C (Lobby Level) Protecting the information, networks and processes that are enabling e-government As e-government is completely dependent on government, business and citizen information and services, security becomes a major challenge. With the growing number of personal data devices and other sophisticated technology, criminals are becoming better able to conceal their actions. Protecting critical network infrastructures requires a comprehensive view of security that combines physical, digital and procedural components. This session highlights the real need for security, distinguishes between primary and lateral priorities, and demonstrates that it is as easy to secure data as it is to compromise it. Viewpoint one: The role of cyber security in e-government planning and execution Viewpoint two: The role of trusted information exchange and national PKI Viewpoint three: Securing the national information infrastructure Dr Abdulaziz S Al Mulhem Deputy Minister for Planning and CIO Ministry of Culture and Information

5 Dr Fahad Al Hoymany Director General National Centre for Digital Certificates Eng Ayman Aboabah Deputy Director General Human Resource Development Fund Nawaf Abdulrahman President Bahrain Internet Society 12:45-13:30 Interactive panel discussion e-government virtualisation and stepping up to the cloud Government agencies worldwide are saving a significant amount of money and increasing efficiency through virtualisation. It helps transform IT departments into efficient, flexible enterprises that can more quickly respond to the needs of policymakers, agencies, constituents and citizens, while reducing IT infrastructure and operating costs. Viewpoint one: Stepping out of the old model of one server, one application Implementation of cloud in government agencies Cloud risk assessment and mitigation MoHE's cloud experience; the Safeer programme Viewpoint two: Key constraints and challenges Co-relation between virtualisation and cloud Scalability, performance and monitoring Technical challenges and security concerns Viewpoint three: Overcoming the challenges Public sector hybrid cloud computing Governance, management and integration Need for consolidation and benefits Dr Khaled Al Ajmi General Manager - Safeer Program Ministry of Higher Education Abdirashid Samater IT Adviser Ministry of Justice Eng Mohammed Suhebani CTO Ministry of Finance Nawaf Abdulrahman President Bahrain Internet Society 13:30-14:15 Interactive panel discussion Towards a smart government Smart government encompasses strategy and policy definition, specific applications and technologies to help improve service delivery and the establishment of new platforms for communication, data sharing, and application development. It is to transform government departments and agencies from a department-centric mode of working to one which is user-centric. Users can be citizens, businesses or other government agencies. This panel discusses how all services can be designed based on the user s preference, made freely available and accessible from anywhere, anytime, through common service delivery channels without compromising efficiency, transparency and reliability.

6 Viewpoint one: Collaborative government Viewpoint three: Mobile government Viewpoint two: Policy driven, open government Matt Poelmans Director of eparticipation Institute CitizenVision - Netherlands Dr Esam Al Wagait Dean of Deanship of e-transactions and Communications King Saud University Dr Tomasz Janowski Founder & Director - Center for e-governance United Nations University Naseer A Akhtar President and CEO InfoTech 14:15-14:20 Closing remark by chairperson Aqel Mohamed Aqel Research Director ISACA Riyadh Chapter 14:20-16:00 Networking luncheon 16:00-17:00 Demonstrations, open networking and end of summit