20 15 PROGRAMME OVERVIEW

Transcription

1 PROGRAMME OVERVIEW

2 4 Programme Overview LEARNING OBJECTIVES At the end of the programme, participants will be able to: Describe the importance of upholding business conduct and consumer empowerment to sustain market confidence that supports the objectives of financial stability and inclusion. Identify the necessary institution arrangement to ensure robust consumer protection and empowerment regime. Identify the key measures and strategies to enhance the culture of fair and responsible dealings by Financial Service Providers (FSPs). TARGET AUDIENCE The programme is targeted at middle to senior level officials involved in the development, implementation and enforcement of consumer protection, market conduct and financial education policies. LEARNING METHODOLOGY A blend of lectures, group discussions and case study, drawing from the international and Malaysian experience. Participants are expected to contribute actively from their own experiences during the programme.

3 VENUE DETAILS Programme Venue Training Room Meeting Room Level 2 Sasana Kijang 2, Jalan Dato Onn Kuala Lumpur Tel: +60 (3) Welcome Lunch (8 June) Conference Hall 2 Lower Ground 2 Accommodation Venue Lanai Kijang 2, Jalan Berjasa Kuala Lumpur Tel: +60 (3) Programme Overview

4 PROGRAMME AGENDA

5 7 Programme Agenda 10:30-10:40 10:40-12:10 12:10-12:40 12:40-12:50 12:50-13:50 14:00-15:00 15:00-19:00 DAY 1: MONDAY, 8 JUNE 2015 Welcoming Remarks Alliance for Financial Inclusion Country Sharing & Expectation Setting The session will provide participants an opportunity to learn about each other s country/jurisdiction development. Mr. Mohamad Hasnul Zubir Ms. Kathrin Meyer Frankfurt School of Finance and Management Learning Roadmap & Administrative Announcements This session will give an overview of the programme. In addition, participants will also be briefed about some logistics information. Mr. Mohamad Hasnul Zubir Ms. Sophia Teh Wee Cheng Photography Session (Informal) Welcome Lunch Tour of Sasana Kijang & BNM Museum & Art Gallery Kuala Lumpur Experience

6 8 Programme Agenda DAY 2: TUESDAY, 9 JUNE :00-9:15 9:15-10:15 Review & Reiterate Session 1: Latest Developments on Consumer Empowerment and Market Conduct Regulation and Supervision This session will highlight key issues that were discussed during the recent AFI Consumer Empowerment and Market Conduct Working Group meeting. Mr. Eliki Boletawa Alliance for Financial Inclusion 10: :30-11:45 Tea break Session 2: Emerging Consumer Risk in Digital Finance Sharing of Experience from India and Tanzania This session aims to share issues and strategies surrounding digital finance adopted by Microsave and Bank of Tanzania to manage risks in order to maintain market confidence. Mr. Mukesh Sadana MicroSave India Ms. Nangi Moses Massawe Bank of Tanzania Moderator: Mr. Eliki Boletawa Alliance for Financial Inclusion

7 9 Programme Agenda DAY 2: TUESDAY, 9 JUNE :45-12:15 Introduction to Case Study and Grouping of Participants Mr. Eliki Boletawa Alliance for Financial Inclusion 12: Lunch 13:15-14:45 Session 3: Country Highlight Practices on Market Conduct and Consumer Protection for Financial Institutions in Armenia and Thailand This session seeks to highlight practices to develop and enforce consumer protection policies, including challenges faced and latest innovations in Armenia and Thailand. Ms. Diana Bostanjyan Central Bank of Armenia Ms. Panida Mulphruk Bank of Thailand Moderator: Mr. Mohamad Hasnul Zubir Session 3: Consumer Empowerment through Financial Literacy and Financial Capability Initiatives This session provides an overview of recent strategies and innovations adopted by policymakers to create awareness and educate consumers on financial services. Mr. Lyndwill Clarke Financial Services Board South Africa Ms. Catherine Kutsaira Reserve Bank of Malawi Moderator: Mr. Eliki Boletawa Alliance for Financial Inclusion 14:45-15:00 Tea Break

8 10 Programme Agenda DAY 2: TUESDAY, 9 JUNE :00-16:15 Session 4: Market Conduct Regulation and Supervision of Non- Bank Institutions in Bangladesh This session aims to highlight practices adopted by Bangladesh to regulate and supervise market conduct practices in non-bank institutions. Mr. Muhammad Shahidul Islam Microcredit Regulatory Authority Mr. Kazi Md. Shahidul Islam Bangladesh Bank Moderator: Mr. Mukesh Sadana MicroSave India Session 4: Innovations in Financial Literacy and Consumer Empowerment Malaysian Experience This session seeks to share with the participants various initiatives adopted in Malaysia to promote prudent financial management amongst consumers Ms. Nirmala Supramaniam Credit Counselling and Debt Management Agency 16:15-17:00 Review & Wrap Up

9 11 Programme Agenda DAY 3: WEDNESDAY, 10 JUNE :00-9:15 9:15-10:45 10: :00-12:30 12:30-13:30 Review & Reiterate Session 5: Consumer Outreach The Story Behind Bank Negara Malaysia's LINK and Regional Offices This session will share with the participants the strategy adopted by Malaysia to have closer engagement with consumers and success stories from the initiatives undertaken through BNM s LINK and Regional Offices. Ms. Arlina Ariff Tea Break Session 6: A Consumer s Perspective In Search of Good Practices in Consumer Protection This session will discuss the key concerns of consumers on market conduct and fair treatment in financial services industry. Dato Indrani Thuraisingham Consumers International Office for Asia & the Pacific Lunch

10 12 Programme Agenda 13:30-15:00 15:00-15:15 DAY 3: WEDNESDAY, 10 JUNE 2015 Session 7: Group Exercise Product Transparency & Disclosure This session seeks to enable participants to discuss and share challenges and practices to improve disclosure and transparency of financial products to support informed decision-making by consumers. Mr. Eliki Boletawa Alliance for Financial Inclusion Tea break 15:15-16:45 Session 8: Institutional Arrangements and Supervisory Tools on Market Conduct Regulation and Supervision Malaysian Experience This session seeks to share the approaches and key considerations adopted by in translating its consumer and market conduct mandate. Mr. Koh Kong Yong Ms. Lisa Soo Pei Yun Session 8: Collaboration with Public and Private Institutions on Financial Education Practices Malaysian Experience This session seeks to highlight Malaysia s strategic partnership with the relevant ministries, industry associations and financial service providers. Ms. Ooi See Eim 16:45-17:30 Review & Wrap Up

11 13 DAY 4 : THURSDAY, 11 JUNE :00-9:15 9:15-9:30 Photography Session (Formal) Review & Reiterate 9:30-11:00 Session 9: Country Highlights Redress Mechanisms and Alternative Dispute Resolution Approaches in Armenia, Brazil and Colombia This session aims to highlight practices adopted in Armenia, Brazil and Colombia, as well as issues and challenges to support consumer protection. Ms. Sue Lewis Financial Services Consumer Panel United Kingdom 11:00-11:15 Tea Break 11:15-12:15 Session 10: Malaysia's Approach on Redress Mechanisms and Dispute Resolution This session aims to highlight approaches adopted by the Financial Mediation Bureau to assist consumers to resolve financial disputes efficiently. Mr. Jeremy Lee Financial Mediation Bureau Malaysia 12:15-13:15 13:15-13:45 Lunch Session 11: Working Together in a Team This session aims to strengthen group dynamics for effective collaboration during case study exercise. Ms. Kathrin Meyer Frankfurt School of Finance and Management

12 14 DAY 4 : THURSDAY, 11 JUNE :45-15:15 Session 12: Case Study on Financial Literacy Group discussion Sue Lewis Financial Services Consumer Panel United Kingdom 15:15-15:30 15:30-16:45 Tea Break Session 12: Case Study on Financial Literacy (continuation) Group presentation Sue Lewis Financial Services Consumer Panel United Kingdom

13 15 Programme Agenda DAY 5: FRIDAY, 12 JUNE :00-9:15 9:15-10:15 Review & Reiterate Session 13: Consumer Protection Regulation for Microfinance Institutions This session aims to introduce the Model Law adopted by ACCION that serves as a template to help regulators build a complete legal regime for client protection or a guide for policymakers to address regulatory gaps in the microfinance industry. Ms. Mary Chaffin Ms. Jessica Cassel Center for Financial Inclusion at ACCION, US 10:15-10:30 10:30-11:30 11:30-12:00 12:00-12:30 Tea Break Session 14: Global Initiatives to Address Household Indebtedness - How These Strategies Support the Business Conduct and Consumer Protection Mandate This session aims to provide an overview of different practices adopted globally through business conduct and consumer protection policies to address the issue of high household indebtedness. Mr. Ivo Jenik The World Bank Group Action Plan Closing Remarks Mr. Eliki Boletawa Alliance for Financial Inclusion 12:30-14:30 Lunch

14 PROGRAMME MANAGERS

15 36 Programme Managers CENTRAL BANKING SERVICES Programme Managers Name : Mohamad Hasnul Zubir Office : +60 (3) H/P : +60 (12) mhasnulz@bnm.gov.my Name : Sophia Teh Wee Cheng Office : +60 (3) H/P : +60 (16) sophia@bnm.gov.my