The Just Do It Model. The Capeverdean Experience

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Tobias Bradford
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1 The Just Do It Model The Capeverdean Experience

2 Better lives poverty reduction A History of Chalenges

3 The Development Cycle M&E M&E $ Education Statistical Health

Ranking dos Serviços Públicos Base Benchmark - European E-Gov Availability Job search services Income taxes VAT Corporate tax Registration of a new company Customs declarations Submission of data to

4 Ranking dos Serviços Públicos Base Benchmark - European E-Gov Availability Job search services Income taxes VAT Corporate tax Registration of a new company Customs declarations Submission of data to statistical offices Social contribution for employees Public procurement Social security benefits Announcement of moving Personal documents Public libraries Enrolment in higher education Car registration Birth and marriage certificates Environment-related permits Declaration to the police Application for building permission Health-related services 7% 81% 74% 68% 62% 58% 57% 56% 50% 44% 43% 40% 40% 38% 37% 33% 31% 29% 29% 27% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

5 Our Opportunity Very well trained ICT (and change Management) Team Cabo Verde + advanced cty s Front Offices Departments Information Systems Data Bases Operating Systems Communications Net. Inf.

6 Census and Elections

7 Empresa no dia 65% of businesses created in March started in less then 45 Minutes!!! Before avg was 52...days

8 Before - 52 days!! Creating a business? Public Services Registry TAX Municipality Social Security Industry Tourism Multiple Front offices Repetition of forms No consistency Multiple Efforts Waste of time

9 Now Less than 45 Minutes SA SS w w w SA Public services Registry TAX B R Municipality O Social Security K E Industry R Tourism Multiple Front offices Repetition of forms No consistency Multiple Efforts Waist of time

10 Certificates in one minute (demo Portal) No signature needed!! Delivered by Internet or...sms in seconds!!!

11 Forms and Payments ONLINE Electronic forms and Payments available ONLINE for citizens and businesses!!!

12 Doctors Appointment by SMS Book appointments and receive results via SMS!!

13 The Information Society Strategic Program (ISSP) encapsulates de Electronic Government Action Plan (EGAP). Both constitute the reference documents for ICT in Cape Verde.

14 The ISSP is based on seven ICT vectors, subsequently sub-divided into nine pillars of intervention. 1. Connectivity/ Accessibility Contents, Applications, Services 2. Electronic Government 3. Digital Economy 4. Social Interventions 5. New Competences 6. Enabling Environment: Regulatory, Legal, Fiscal 7. Organizational and Financial Architecture External Factors

15 A new paradigm Citizen centric services Separation of Front Office and Back Office Paperless relationship Citizen/Administration Electronic checks between Departments, eliminating Citizen s Intervention Multiple Channels (Phisical/ Web/ Phone / SMS / ATM)

16 I-Gov Initiatives Contents I-GOV National network State of the Art IT

17 National Network On-Line Institutions Presidency Parliament Supreme Court Ministries Municipalities: Sal, S. Vicente, Praia Santiago s Municipalities Computers in Public servants Institutes Computers by 2010

18 Fiber Optic Links and WIMAX

19 HUAWEI PARTNERSHIP

20 I-Gov Initiatives Contents E-GOV National network State of the Art IT

21 Data Center 130 Servers 65 Communication Eq. 20 Firewalls 6 Load Balancers 4 Intrusion Prevention systems 10 Clusters (Data Base and Apps) 1 PKI - Infrastructure Several Layers of Security

22 Information Technology Infrastructure Network Management Security App. Data Bases Systems Communication LINUX Nation wide Harmonization

23 I-Gov Initiatives Contents E-GOV National network State of the Art IT

Integration I-GOV Sustainability Subida 12 Posições UN Congresso Norte Americano Security Accountability Other Systems Saude ISSAT Certified IGIS-Integrated Government Information System Educação

24 Integration I-GOV Sustainability Subida 12 Posições UN Congresso Norte Americano Security Accountability Other Systems Saude ISSAT Certified IGIS-Integrated Government Information System Educação IFMIS e_gov IS SIM Registos Eleitoral Transparency IDENTIFICATION & AUTHENTICATION ELECTRONIC PAYMENT SYSTEMS Estudo de Caso de Harvard, MIT e Banco Mundial Visitas Internacionais Microsoft Partnership CABO VERDE DIGITAL

25 Critical infrastructure Data Center Government s Network Identification System PKI Private Key infrastructure Electronic Payment System GIS Geographical Information System Legal Department connected to the TOP Change Management Capacity Continuous Trainning Capacity installed

26 SIGOF Architecture Central & Local Gvt Macro Economic Forecast Information support Limits Sistema de Preparação do Orçamento Quadro Despesas médio prazo (MTEF) Sector Budget Preparation E-Debt Anual Budget E-Loan Donor Relationship Budget Approval Nucleo das Funções da Gestão Financeira Central Bank E-Procurement E-Budget execution Receitas Pagamentos Fluxos de Empréstimos e doações E-treasury (E-Payment) E-Revenue E-Auditing Gestão do Orçamento e relatórios E-Accounting (central) Registo de Transacções e Balanços E-Human Resource Mgt E-Accounting Sectors E-Monitoring and Evaluation

27 I-GOV Aproach

28 Phisical Archive Paper free Execution (demo Egov-Bank) Srv1 Document imaging availabe E-Doc s Srv1 Accounting Treasury Central Bank Srv1 Srv1 E-Archive Electronic Relationship

30 Dashboard with the current situation

31 Scorecard in Realtime

33 INTRANET SAL

35 Integration A Key factor (Demo Dash Boards) Legal Accountability, transparency and...eficiency...in real Time SIGOF... The Instrument... Financial and physical Sector 1 Sector 2 Municipality Presidency... IT Harmonization...with security Change Mgt

36 A Simple Example - Death As soon as the Event is registered. Updated the Fiscal Record Updated the Elections Record Updated the Social Security Record Updated the Criminal Record Updated the Pub Admin HR Record Updated the National Mortality Statistics Updated the Relevant Impact Indicators (ex. Child mortality) Updated relevant comercial Records

37 The Development Cycle Education Health With ICT s our disadvantages can became... Advantages!!! Statistical M&E $ M&E

38 Key Success Factors in Cabo Verde Strong Political Will... Allways Open to change... (Young population) Legal framework not the driver Think Big, start small, scale fast (quick wins) Let the Agenda be influenced by the current champions. Centralize the information decisions of the Reforms Creation of a highly qualified Excelence Unit to lead ICT solutions in the whole Government Principles are not negotiable (Integration, harmonization, information)...resist the pressures...

39 so... Just Do It

Global Perspectives on E-Government

Global Perspectives on E-Government Hongren Zhou, Ph.D. Interregional Adviser The United Nations Department of Economic and Social Affairs December 11, 2001, Jamaica Nature of E-Government: Existing traditional