Information Flow and Communication in the Asian Tsunami Disaster (2005) (Publication in Finnish)
|
|
- Louisa Collins
- 6 years ago
- Views:
Transcription
1 1(5) Hannele Huhtala & Salli Hakala & Aino Laakso & Annette Falck Information Flow and Communication in the Asian Tsunami Disaster (2005) (Publication in Finnish) Research Findings The study was commissioned by the Finnish Prime Minister's Office, in response to public criticism about the way in which the communications in connection with the disaster were handled. The tsunami research project was a part from the research project VISA A Framework for Assessing Finland s Governmental Communications The focus of the study was on the first stage of the disaster (26 December January 2005), when the crisis was chiefly the concern of the Ministry for Foreign Affairs and the Prime Minister's Office, as well as the Ministry of the Interior and the administrative area for which it is responsible. The study focuses on these organizations internal and external communication and information flow, and also the flow and exchange of information between them. The operations of other stakeholders involved in the crisis management (the Church; travel agencies: Aurinkomatkat and Finnmatkat; Finnair and the Finnish Red Cross) were also analyzed. Communication and reporting by the authorities and the flow of information during the first stage of the disaster were of the utmost importance in terms of people s information needs. The empirical data has been analyzed mainly from two perspectives: that of the authorities and that of the citizens (public). The assumption is that these two perspectives are not mutually exclusive; instead, they should be mutually supportive in order to ensure successful communication and encounters between the authorities and the citizens. From the viewpoint of communication, this means that the authorities must actively respond to people s need for information. This response should be proactive instead of reactive. In fact, the main tasks of communication by the government are the provision of information and advice for citizens, and the enabling of public participation and involvement (Prime Minister s Office 5/2001; Recommendation on the principles and procedure of central Crisis and Communication Research Project Department of Communication/ Communication Research Centre CRC Faculty of Social Sciences P.O. Box 54 (Unioninkatu 37), FIN University of Helsinki Telephone , fax
2 2(5) government communication 2002). Compared with earlier crises, the handling of this particular crisis was organized differently. This was the first time that action was organized via the Coordination Board of Government Chiefs of Preparedness. In previous crises, the Government has convened almost immediately, within 24 hours; this time, the Government waited until its scheduled meeting, which took place more than four days after the tsunami. A significant problem was that neither the public nor the media were informed of the meetings of the Coordination Board of Government Chiefs of Preparedness. It would have been good practice to issue press and Internet bulletins after each meeting and thus inform the public of the most important decisions taken. Not a single person responsible for communications was sent to the disaster area. There was no delegation of duties nor were the personnel working on the crisis informed of what exactly had happened. Information that had already been collected was not organized systematically either. Most problems with previous crisis management related to telephone communications, training, technology etc. were repeated in this crisis as well. Personal networking and telephone communications played a strategic role in the management of the crisis. The media and consequently the public at large were served better than those citizens who had been directly affected by the disaster. Stakeholders (incl. NGOs) were invited to attend meetings of the emergency planning chiefs and their expertise was put to use. This research was the first one in Finland, where people directly affected by the crisis were asked to write letters to provide information on the crisis for purposes of official investigation. The letters contained vital information on the events of the disaster area. According to victims and their families those in the disaster area primarily needed organization of the disaster and contact. Organization needs included: Coordination of various functions and clear decisions; Information and documents related to evacuation transport; Information on those who had survived or were still missing; Emergency information points for information and advice. Many letters specifically mentioned the presence of Bishop Eero Huovinen as important for the survivors morale. Serving families and victims through the media failed in the crisis. The contact needs of victims and their families included: Contact with their family
3 3(5) members; Contact to the authorities; Contact with travel agencies and Finnair; Contact with authorities through the Ministry for Foreign Affairs emergency telephone service. Family members tried to call repeatedly the published crisis phone numbers. The total number of telephone calls to the Ministry for Foreign Affairs was , of which only 6000 were connected. Communication between people themselves through sukellus.fi and thairy.net, for example, was much faster and, in this case, more reliable than the information provided by the authorities and the media. At the initial phase of the crisis during December 26 and 27, the Internet played a key role in communication, with none of the conventional media could compete. For the victims families, sukellus.fi replaced government information at the most acute phase of the crisis. These sources provided the sort of urgent information that the authorities could have released on the Internet and handed out in paper form in the disaster area. The operation and organization of sukellus.fi showed that a network of experts relying on each other could handle an acute need for information in a crisis situation even with few resources. The problem with government communication did not lie in technology but in the approach itself: effective crisis management was prevented by the government s own bureaucratic, hierarchical procedures. More exercises and rehearsals are required to ensure that those responsible for crisis management are aware of each other s roles and know how to work together in practice. The fastest information channels for people proved to be the telephone, text messages and the Internet. Using these as information channels between the government and the public should, in particular, be developed further. People must have a reliable way of reporting to the authorities over the Internet. This was yet another crisis that showed how vulnerable technology can be, which is why communication always requires wellrehearsed procedures and creative solutions. The Finnish Red Cross solved the telephone problem by setting up mobile satellite phones. The telephone including text messages and the Internet were combined in the work of sukellus.fi and thairy.net, making the Internet a forum for information exchange and creating an emergency group on the Internet. People s communication technology resources and those of the authorities must be considered realistically when technological solutions are planned.
4 4(5) Hakala and Huhtala argue that the tsunami communication crisis brought about a turning point in the Finnish public administration s mode of communication: due to the communication crisis, public administration was forced to shift from the transmission model of communication towards strategic communication. Crisis communication has also become more political because citizens and the media are more alert about authority communication, and they have also become more active themselves. Crisis communication is understood as an increasingly important part of crisis management and leadership. (Huhtala & Hakala, 2007: 22). New technology has brought new forms of organization to the reach of citizens. These means challenge the authorities to act more quickly and more openly in crisis situations, because in cases where the authorities fail to deliver the information, it will be gathered from other sources. Huhtala and Hakala argue that crises call forth agents and leaders to act. By organizing a web service for over a million people for the duration of one week, Alex Nieminen together with his friends proved how agency and power are produced in practice. The Sukellus.fi organization comprised a few experts from various branches of the society. They knew each other as well as their working methods. Reciprocal trust between the actors was essential. They did not ask or wait for authorization which is typical of bureaucracy). Alex Nieminen published the information on the Internet, immediately on the evening of Boxing Day 2004, as soon as the name lists of survivors came via SMS from Janne Miikkulainen in Khao Lak. In an emergency, the most important thing is to attain contact with family members or friends. Sukellus.fi fulfilled this task on behalf of the authorities for hundreds of Finnish victims and their relatives. The information operations of the Finnish diving company were noted internationally. In the Finnish tsunami disaster, the Sukellus.fi site became an example of agency in a Foucauldian sense. At the same time, for the first time in a worldwide disaster, the Net became a community of images, where people not known to each other began to help each other by transmitting crucial information via the new technologies available. (Hakala & Seeck 2009.)
5 5(5) References: Huhtala, Hannele & Hakala, Salli (2005) Information Flow and Communication in the Asian Tsunami Disaster (in Finnish: Tiedonkulku ja viestintä Aasian hyökyaaltokatastrofissa) VNK 5/ Huhtala, Hannele & Hakala, Salli (2007) Crisis and Communication. Crisis Management in the Context of Media Society (in Finnish: Kriisi ja viestintä. Yhteiskunnallisten kriisien johtaminen julkisuudessa) Helsinki: Gaudeamus. Salli Hakala & Hannele Seeck (2009) Crisis and Web-Enabled Agency in Practice: The Cases of Sukellus.fi and Thairy.net. In Kivikuru, Ullamaija & Lars, Nord (eds.) After the tsunami. Crisis communication in Finland and Sweden. Göteborg: Nordicom. Tsunami research was based on the VISA: A Framework for Assessing Finland s Governmental Communications. Timetable of the Tsunami Research: 2005 Comparative study with other Crisis and Communication Research Projects Contact: Salli Hakala, salli.hakala(at)helsinki.fi
PUBLIC POLICY STRATEGY OF THE FINNISH DEFENCE ADMINISTRATION
PUBLIC POLICY STRATEGY OF THE FINNISH DEFENCE ADMINISTRATION MINISTRY OF DEFENCE DEFENCE FORCES CONSTRUCTION ESTABLISHMENT OF DEFENCE ADMINISTRATION CONTENTS 1 The strategic role of public policy 2 The
More informationGovernment Communications in Crisis Situations and Emergencies. Prime Minister s Office Publications
Government Communications in Crisis Situations and Emergencies Prime Minister s Office Publications 20/2008 Government Communications in Crisis Situations and Emergencies Prime Minister s Office Publications
More informationCOUNCIL OF DELEGATES OF THE INTERNATIONAL RED CROSS AND RED CRESCENT MOVEMENT. Geneva, Switzerland 26 November 2011
EN Original: English COUNCIL OF DELEGATES OF THE INTERNATIONAL RED CROSS AND RED CRESCENT MOVEMENT Geneva, Switzerland 26 November 2011 Joint ICRC/International Federation Commission for National Society
More informationLiideri Business, Productivity and Joy at Work ( ) Programme for the Development of Business through Management and Organisational Renewal
Liideri Business, Productivity and Joy at Work (2012 18) Programme for the Development of Business through Management and Organisational Renewal A brief glance at Finnish programme history The first publicly
More informationResilience - for Real
CONFERENCE SUMMARY Resilience - for Real Radisson Blu Plaza Hotel, 30 October 2015, Oslo, Norway Resilience is the ability of individuals, communities, organisations, or countries exposed to disasters
More informationTeam Leader, National Operations
Job Description Job Title: Business Unit: Responsible To: Direct Reports: Indirect Reports : Key relationships: Internal External Emergency Management Advisor / Senior Advisor National Operations Ministry
More informationJob Description. Natural Hazards Group. Group Emergency Management Office. Team Leader, Emergency Management
Job Description Job title Group Section Emergency Management Coordinator (Community Resilience) Natural Hazards Group Group Emergency Management Office Responsible to Responsibility for employees Team
More informationCISV INTERNATIONAL TERMS OF REFERENCE REGIONAL DELIVERY TEAM EDUCATIONAL PROGRAMMES
Info File (Governance Constitution - Organizational Structure) Terms of Reference Regional Delivery Team for Educational Programmes (1633) Approved 11 June 2016; replaces version(1507) CISV INTERNATIONAL
More informationMeasuring e-government
Chapter 6 Measuring e-government 6.1 Towards consensus on indicators 94 6.2 Assessing online services and e-participation 95 6.3 Accounting for capacity constraints 96 6.4 Conclusions 97 Reliable and relevant
More informationJapan s Government Oil Spill Response System: From the Perspective of Crisis Management
Japan s Government Oil Spill Response System: From the Perspective of Crisis Management Kazuo Inaba, Cabinet Counsellor (National Security and Crisis Management) Cabinet Secretariat 1. The Japanese Crisis
More informationIAEA Headquarters Vienna, Austria
I5-TM-44708 TECHNICAL MEETING ON ENGAGING THE PUBLIC AND LOCAL COMMUNITIES IN THE DEVELOPMENT OF A NUCLEAR POWER PROGRAMME IAEA Headquarters Vienna, Austria 2 4 September 2013 1. BACKGROUND Public acceptance
More informationGuidelines on Managing Cooperation with Non- Members
2015/SOM3/005 Agenda Item: 12.4 Guidelines on Managing Cooperation with Non- Members Purpose: Consideration Submitted by: APEC Secretariat Third Senior Officials Meeting Cebu, Philippines 5-6 September
More informationThe research report has been published in the Internet in the following address (in Finnish):
1 Crisis and Communication Research Project RESEARCH FINDINGS Published 26 th of February, 2009. Salli Hakala & Johanna Sumiala & Minttu Tikka The first comparative research report of communication in
More informationCorporate Services; Band I
Job Description Job Title Ministerial Advisor/ Press Secretary (Office of the PM) Branch Ministerial and Secretariat Services Business Group Shared Services Reporting to Manager Ministerial Staffing Location
More informationGovernment of Alberta Communications Policy
Government of Alberta Communications Policy As approved by the Chief of Staff to the Premier and Deputy Minister of Executive Council on Thursday, September 13, 2018 SEPTEMBER 2018 Ministry of Executive
More informationReport of the Group of Observers. Procurement of electricity in Moldova (2017)
Report of the Group of Observers Procurement of electricity in Moldova (2017) I. Background Given the limited size of the market and the strong political involvement, annual electricity procurement by
More informationCrisis: Mediatization of Disaster in the Nordic Media Sphere
crisis: mediatization of disaster in the nordic media sphere Johanna Sumiala & Salli Hakala Crisis: Mediatization of Disaster in the Nordic Media Sphere Mediatization and Crisis In recent years there has
More informationOECD High Level Risk Forum: A Boost to Resilience: Incentives to Prevent and Mitigate Disruptive Shocks
OECD High Level Risk Forum: A Boost to Resilience: Incentives to Prevent and Mitigate Disruptive Shocks Top Level Outline Part I Resilience in Practice: Bringing Emerging Trends into Focus Part II Incorporating
More informationIntroduction Company values Organisational structures and cultures
Introduction Founded just 15 years ago, Capco is a leading international provider of consulting, managed services and technology solutions for the financial services industry. With 20 offices around the
More informationLessons Learned on Building Better National Action Plans on Business and Human Rights
Notes from the Field: Lessons Learned on Building Better National Action Plans on Business and Human Rights April 2016 In this Briefing Note Part I: Build Trust from the Outset and Throughout the NAP Process
More informationSpecies Survival Commission
Species Survival Commission Mandate 2017 2020 1. Mission In the intersessional period of 2017 2020, the Species Survival Commission (SSC) will continue to play a leading role in enabling IUCN to be the
More informationJob Description. Job Title Branch Business Group Reporting to Location Job Family. Purpose. Key Tasks
Job Description Job Title Branch Business Group Reporting to Location Job Family Press Secretary Ministerial and Secretariat Services Shared Services Manager Ministerial Staffing Wellington (Parliament)
More informationHuman Rights Vetting: The Process and Lessons Learned
History Human Rights Vetting: The Process and Lessons Learned By Lieutenant Colonel David R. Womack, USA Joint Training Officer Military Assistance Program United States Embassy, Amman, Jordan Human Rights
More informationBoard Charter POL-00007
Charter POL-00007 Revision Approved for issue 8 Approved by 14 December 2017 Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Purpose... 3 Responsibilities... 3 Membership... 4 Committees...
More informationByblos, Lebanon. Local progress report on the implementation of the Hyogo Framework for Action (First Cycle)
Byblos, Lebanon Local progress report on the implementation of the Hyogo Framework for Action (First Cycle) Name of focal point: Organization: Title/Position: Tony Sfeir Byblos Municipality Municipal member
More informationITP: 301A Sustainable Urban Water and Sanitation Integrated Processes
www.sida.se/itp ASIA ADVANCED INTERNATIONAL TRAINING PROGRAMME ITP: 301A Sustainable Urban Water and Sanitation Integrated Processes January 2018 April 2019 Phase 2 in Sweden: April 16 May 4, 2018 Phase
More informationSenior Adviser Tiina Hanhike Ministry of Employment and the Economy, Finland
To become the best European working place by 2020 17.10.2014 Senior Adviser Tiina Hanhike Ministry of Employment and the Economy, Finland Vision Working life development strategy to 2020 To become the
More informationA I D E M E M O I R E THE AFRICAN E-LEADERSHIP MEETING. Dar es Salaam, Tanzania, June, 2011 (Draft of April 2011)
U N I T E D N A T I O N S N A T I O N S U N I E S A I D E M E M O I R E THE AFRICAN E-LEADERSHIP MEETING Dar es Salaam, Tanzania, 20-23 June, 2011 (Draft of April 2011) I. INTRODUCTION Stressing the need
More information# Members (Up to) Business/Industry 2 Home Builder/Developer 2 Environmental Interest 3 Academia 2. Stakeholder Group. Page 1 of 7
Water Efficiency Strategy Update Community Liaison Committee Terms of Reference Purpose The Community Liaison Committee (CLC) provides a forum for community input and guidance to the Project Team, during
More informationScience Strategy
Science Strategy 2017-2019 September 2017 Food Safety Authority of Ireland Science Strategy, 2017-2019 CONTENTS EXECUTIVE SUMMARY 1 THE FSAI SCIENCE STRATEGY 2 SPECIFIC ACTIVITIES TO ACHIEVE THE STRATEGIC
More informationITP: 301A Sustainable Urban Water and Sanitation Integrated Processes
www.sida.se/itp GLOBAL ADVANCED INTERNATIONAL TRAINING PROGRAMME ITP: 301A Sustainable Urban Water and Sanitation Integrated Processes March 2017 to May 2018 Phase 2 in Sweden: May 29 June 16, 2017 Phase
More informationResilience The total defence concept and the development of civil defence
The Swedish Defence Commission secretariat inofficial summary Resilience The total defence concept and the development of civil defence 2021-2025 In this report the Swedish Defence Commission presents
More informationRESOLUTION 8. IMPLEMENTATION OF THE SEVILLE AGREEMENT The Council of Delegates, recalling Resolution 8 of its 2003 session,
CD 2005 Adopted as revised 18/11/2005 RESOLUTION 8 IMPLEMENTATION OF THE SEVILLE AGREEMENT The Council of Delegates, recalling Resolution 8 of its 2003 session, taking note of the report by the Standing
More informationJob Related Information
Job Related Information This document includes information about the role for which you are applying and the information you will need to provide with your application. 1. Role Details Vacancy reference
More informationThe VEO will also assist the Senior Visits & Events Organisers when required with significant Guest of Government visits.
Job Description Job Title Branch Business Group Reporting to Visits and Events Organiser (VEO) Shared Services Location Wellington (4) Range Ministerial and Secretariat Services Manager Visits and Ceremonial
More informationMunicipal Coordinator Duties
Municipal Coordinator Duties In accordance with Title 35, a municipal coordinator is appointed by the Governor upon the recommendation of the executive officer or governing body of the municipality. The
More informationEnergy for Displaced People: A Global Plan of Action for Sustainable Energy Solutions in Situations of Displacement
CONFERENCE SUMMARY Energy for Displaced People: A Global Plan of Action for Sustainable Energy Solutions in Situations of Displacement Hosted by GIZ, Berlin, Germany, 15th 16th January 2018 Supported by:
More informationNorthern Ireland Fire & Rescue Service Job description
Northern Ireland Fire & Rescue Service Job description Ref No: N019/11/2014 Date: 28 November 2014 Dept: Section: Job Title: Grade: Corporate Communications Department Planning, Performance & Governance
More informationGovernment decision. on the security of supply goals. Given in Helsinki on 5 December 2013
Government decision on the security of supply goals Given in Helsinki on 5 December 2013 As presented by the Ministry of Employment and the Economy, the Finnish Government has made the following decision,
More informationCCPAS setting standards in safeguarding. Specialist Safeguarding Services
CCPAS setting standards in safeguarding S Specialist Safeguarding Services Introduction CCPAS is the leading Christian independent safeguarding charity in the UK. Since 1977 we have delivered high quality
More informationINEE By-Laws Article I. Name Section Article II. Mission, Vision, and Core Values Section Mission: Section 2.02.
INEE By-Laws Article I. Name Section 1.01. The name of the organization is Inter-Agency Network for Education in Emergencies, commonly known and herein referred to as INEE. Article II. Mission, Vision,
More informationInternal Advert (Nile SEC, NELSAP and ENTRO Staff only). COMMUNICATION/STAKEHOLDER ENGAGEMENT SPECIALIST. (NBI Regional Recruitment)
P.O. Box 192 Entebbe Uganda Telephone: +256 (417) 705000 / 117 Fax: +256 (41) 320 971 E-mail: nbisec@nilebasin.org Internal Advert (Nile SEC, NELSAP and ENTRO Staff only). COMMUNICATION/STAKEHOLDER ENGAGEMENT
More informationRESOLUTION. of the Conference of the Belarusian National Platform of the Eastern Partnership Civil Society Forum
Adopted by the Conference of the Belarusian National Platform of the Eastern Partnership Civil Society Forum 24 February 2018 RESOLUTION of the Conference of the Belarusian National Platform of the Eastern
More informationHead of Policy, Campaigns and Communication. Madagascar
Head of Policy, Campaigns and Communication Madagascar Head of Policy, Campaigns and Communication Job Title: Head of Policy, Campaigns and Communication Grade: G Senior Management Team (SMT) Member Reports
More informationEnterprise Availability Management
Statement of Work Enterprise Availability Management This Statement of Work ( SOW ) is between the Customer (also called you and your ) and the IBM legal entity referenced below ( IBM ). This SOW is subject
More informationSurvey ~ How to improve relations between NGOs and the Council of the European Union?
Survey ~ How to improve relations between NGOs and the Council of the European Union? EU Civil Society Contact Group recommendations EU Civil Society Contact Group, c/o Social Platform, Square de Meeûs
More informationITP: 301C Sustainable Urban Water and Sanitation Integrated Processes
www.sida.se/itp AFRICA 2018 C ADVANCED INTERNATIONAL TRAINING PROGRAMME ITP: 301C Sustainable Urban Water and Sanitation Integrated Processes August 2018 October 2019 Phase 2 in Sweden: November 26 December
More informationChapter Five. Chapter Objectives. Core Competencies. Becoming an Emergency Management Professional
Chapter Five Becoming an Emergency Management Professional Chapter Objectives 1) Understand the relevance of recommended core competencies for EM practice 2) Compare & contrast professional competency
More informationMinisterial Review - Better Responses to Natural Disasters and Other Emergencies in New Zealand. Submission by the Engineering Leadership Forum
Ministerial Review - Better Responses to Natural Disasters and Other Emergencies in New Zealand Introduction Submission by the Engineering Leadership Forum 7 July 2017 1. Thank you for the opportunity
More informationDEPARTMENT: Vice President s Office for Medical Affairs
JOB DESCRIPTION JOB TITLE: Director of Projects DEPARTMENT: Vice President s Office for Medical Affairs DIVISION: Faculty of Medicine SECTION: External Medical Affairs 1. Basic Function: Directs, supervises,
More informationRoad map for the PMDA International Vision April 2013 Pharmaceuticals and Medical Devices Agency, Japan 1
Road map for the PMDA International Vision April 2013 Pharmaceuticals and Medical Devices Agency, Japan 1 1. Introduction The Pharmaceuticals and Medical Devices Agency (PMDA), a Japanese Incorporated
More informationRISK GOVERNANCE AND COMMUNICATION An inclusive approach. Diana Dus, Chelsee Lisbon Juan Pablo Valencia, Lingzhi Zhang
RISK GOVERNANCE AND COMMUNICATION An inclusive approach Diana Dus, Chelsee Lisbon Juan Pablo Valencia, Lingzhi Zhang INDEX 1. The demand 2. The response 3. Hybrid Strategic Scenario 4. Recommendations
More informationKeep Your Company Moving After A Disaster With A Business Continuity Plan (BCP)
Keep Your Company Moving After A Disaster With A Business Continuity Plan (BCP) HR Benefits Payroll gnapartners.com It only takes one major interruption to its business operations for a company to recognize
More informationVacancy Information Pack
Vacancy Information Pack Thank you for your interest in the role of Head of Research (12 Month Fixed Term Contract). In order to be considered, please create an online account using our Online Recruitment
More informationMain points Background Our audit objective and conclusions Managing for results key findings...243
Managing for results Main points...240 Background...241 Our audit objective and conclusions...242 Managing for results key findings...243 Committed leaders show the way...244 Clear expectations include
More informationRECOMMENDATIONS FOR TRANSPARENCY OF DECISION MAKING
RECOMMENDATIONS FOR TRANSPARENCY OF DECISION MAKING This Analysis is based on research carried out by Access Info Europe and its partners: Forum Informationsfreiheit (Austria), OKFN Deutschland (Germany),
More informationGuatemala. The World Bank Country Survey FY 2013
Guatemala The World Bank Country Survey FY 2013 Report of Findings August 2012 Table of Contents I. Objectives... 3 II. Methodology... 3 III. Demographics of the Sample... 5 IV. General Issues facing Guatemala...
More informationCall for NGO Delegate Applications. Applications close 5.00pm AEDST Wednesday 18 November 2015
Australian Delegation to the 60 th Session of the United Nations Commission on the Status of Women Call for NGO Delegate Applications Applications close 5.00pm AEDST Wednesday 18 November 2015 The Department
More informationBoard Charter POL-00007
Charter POL-00007 Revision no. Approved for issue 7 Approved by 31 July 2017 Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Purpose... 2 Responsibilities... 3 Membership... 4 Committees...
More informationTesting Your Operational Readiness with Outside Agencies. Tom Clark, CBCP Director, IT Infrastructure Continuity Services Liberty Mutual Group
Testing Your Operational Readiness with Outside Agencies Tom Clark, CBCP Director, IT Infrastructure Continuity Services Liberty Mutual Group Operational Readiness Capability of an organization to continually
More informationITP: 301B Sustainable Urban Water and Sanitation Integrated Processes
www.sida.se/itp AFRICA 2019 B ADVANCED INTERNATIONAL TRAINING PROGRAMME ITP: 301B Sustainable Urban Water and Sanitation Integrated Processes May 2019 July 2020 Phase 2 in Sweden: 2 20 September, 2019
More informationDuring the work placement meetings, the following topics will be discussed:
1 year to 6 months in advance: attend an information seminar on work placement (see Careers Centre agenda). Read the regulations for work placement as a tailored subsidiary subject (only in Dutch) and
More informationUnit 3: NIMS Preparedness
Unit 3: NIMS Preparedness This page intentionally left blank. Objectives At the end of this unit, you should be able to: Describe the importance of preparedness. Identify the NIMS mechanisms and tools
More informationLaws in the era of hybrid threats
Strategic Analysis December 2017 Laws in the era of hybrid threats TIINA FERM Hybrid CoE Strategic Analysis December 2017 Laws in the era of hybrid threats In the era of hybrid threats, laws have become
More informationTRUSTEE RECRUITMENT GUIDELINES FOR CANDIDATES
TRUSTEE RECRUITMENT GUIDELINES FOR CANDIDATES Trustee Recruitment 2018 11/2017 BOARD OF TRUSTEES TERMS OF REFERENCE In accordance with Bye-Law 80, the business of the Institute shall be managed by the
More informationAction on the Sustainable Development Goals (SDGs)
04 Action on the Sustainable Development Goals (SDGs) Economic growth and new technologies have materially enriched our lives and improved convenience, but they have also been detrimental to the global
More informationOASIS COMMUNITY LEARNING ACADEMIES TRADE UNION RECOGNITION AGREEMENT
OASIS COMMUNITY LEARNING ACADEMIES TRADE UNION RECOGNITION AGREEMENT POLICY a) Oasis Community Learning ( Oasis ) and the signatory trade unions are committed to working well together with staff to consult
More informationWELLINGTON EARTHQUAKE NATIONAL INITIAL RESPONSE PLAN (WENIRP)
WELLINGTON EARTHQUAKE NATIONAL INITIAL RESPONSE PLAN (WENIRP) T.H. Woodley Ministry of Civil Defence and Emergency Management 2010 NZSEE Conference ABSTRACT The objective of this paper is to describe the
More informationWestern Balkans Recommendation on Public Participation
Western Balkans Recommendation on Public Participation Preamble The Ministers in charge of Public Administration Reform from Western Balkan economies, Acknowledging the Public Administration Reform as
More informationELECTED OFFICIAL S GUIDE TO EMERGENCY MANAGEMENT
ELECTED OFFICIAL S GUIDE TO EMERGENCY MANAGEMENT 2014 Marinette County Emergency Management This guide is a condensed summary of emergency management responsibilities in the event of an emergency or disaster.
More informationManager Operational Support Residential & High Needs Service. Our vision is: New Zealand values the wellbeing of tamariki above all else.
POSITION DESCRIPTION Oranga Tamariki Ministry for Children Title: Group: Reports to: Location: Direct Reports: Budget: Senior Advisor Residences Care Services Manager Operational Support Residential &
More informationVACANCY NOTICE. Open to Internal and External Candidates. Position Title : Senior Operations Assistant (Field Support)
VACANCY NOTICE Open to Internal and External Candidates Position Title : Senior Operations Assistant (Field Support) Duty Station : IOM Kigali, Rwanda Classification : General Service Staff, Grade G6 (UN
More informationHelena Partanen, Head of Defence Policy Unit, Ministry of Defence, Finland Dublin Castle 17 May, 2013
Helena Partanen, Head of Defence Policy Unit, Ministry of Defence, Finland Dublin Castle 17 May, 2013 Delivering Defence Capacity, Making Defence cooperation work First of all, I would like to thank the
More informationDATE: March 5, 2014 REPORT NO. PHSSS Income & Employment Support. David Miskiw, Manager Income & Employment Support
DATE: March 5, 2014 REPORT NO. PHSSS2014-19 TO: FROM: PREPARED BY: Chair and Members Social Services Committee Dan Temprile, General Manager Public Health Safety and Social Services Jo Cupoli-Atanas, Director
More informationA functioning society in a changing world. The MSB s report on a unified national strategy for the protection of vital societal functions
A functioning society in a changing world The MSB s report on a unified national strategy for the protection of vital societal functions A functioning society in a changing world The MSB s report on a
More informationAide-Memoire. Asian Conference on Disaster Reduction Contribution to the Review of the Yokohama Strategy and Plan of Action-
Aide-Memoire Asian Conference on Disaster Reduction 2003 -Contribution to the Review of the Yokohama Strategy and Plan of Action- 15-17 January 2003 1. Introduction On the occasion of the 1994 mid-term
More informationPurpose We strive for a just world that advances children s rights and equality for girls. We engage people and partners to
ORGANISATIONAL INFORMATION Position Senior Program Manager-Disaster Risk Reduction Band 5 Reports to Disaster Risk and Resilience Manager Reportees 0 Department Programs Department Budget Expenditure $0
More informationAsia: Earthquake and Tsunami Operation Evaluation Framework
Asia: Earthquake and Tsunami Operation Evaluation Framework International Federation of Red Cross and Red Crescent Societies Monitoring and Evaluation Department Introduction Following the Asia Earthquake
More informationFull time (with occasional weekend working required)
Job Description Job Title: Reports To: Responsible For: Humanitarian Pharmacist Operations Manager Pharmacy function of UK-Med and the UK EMT Start Date: May 2018 End Date: Hours: 31 st December 2020 (with
More informationEMERGENCY OPERATIONS PLANNING AND CONTINUITY OF OPERATIONS
EMERGENCY OPERATIONS PLANNING AND CONTINUITY OF OPERATIONS County Commissioner Clerks/Engineers Administrative Professional Association Winter Conference - Columbus Convention Center Emergency Management
More informationThe Senior Private Secretary has overall management responsibility for the Ministerial office.
Job Description Job Title Branch Business Group Reporting to Location Job Family Senior Private Secretary Ministerial and Secretariat Services Shared Services Manager Ministerial Staffing Wellington (Parliament)
More informationPublic Records and Archives Management Act and Challenges after Its Enforcement
Public Records and Archives Management Act and Challenges after Its Enforcement Okamoto Shinichi Professor, Faculty of Law, Fukuoka University; Former Director, Records and Archives Management Division,
More informationStrategic Plan Extension
Strategic Plan Extension 2008-2010 Approved by the General Assembly and Annual General Meeting June 16 and 17, 2007 A word from the President and Secretary General The Red Cross and Red Crescent Movement
More informationGuidance Document 12 A Guide to Local Co-ordination Centres May 2011
Guidance Document 12 A Guide to Local Co-ordination Centres May 2011 i Table of Contents Introduction to a Guide on developing and operating Local Co-ordination Centres... iii 1. Introduction to the Local
More informationITP 321 Disaster Risk Management
www.sida.se/itp GLOBAL ADVANCED INTERNATIONAL TRAINING PROGRAMME ITP 321 Disaster Risk Management June 17 19 2019 in Manila, Philippines, 3 19 September 2019 in Stockholm and Karlstad, Sweden and February
More informationBotswana s Integration of Data Quality Assurance Into Standard Operating Procedures
Botswana s Integration of Data Quality Assurance Into Standard Operating Procedures ADAPTATION OF THE ROUTINE DATA QUALITY ASSESSMENT TOOL MEASURE Evaluation SPECIAL REPORT Botswana s Integration of Data
More informationFinnish National Defence Course Association
Chairman of the European Union Military Committee Finnish National Defence Course Association "The EU Global Strategy: A chance too valuable to miss" Helsinki, 29 September 2016 Generals, Ladies and Gentlemen,
More informationJapan's International Relations
B 52862 Japan's International Relations Politics, economics and security Glenn D. Hook, Julie Gilson, Christopher W. Hughes and Hugo Dobson London and New York Contents LIST OF ILLUSTRATIONS GLOSSARY ABBREVIATIONS
More informationPOSITION DESCRIPTION Ministry of Health
POSITION DESCRIPTION Ministry of Health POSITION TITLE: DIVISION: (e.g., Division, Region, Department) Emergency Manager Population and Public Health POSITION NUMBER(S): 89774 91882 99007 82364 UNIT: (e.g.,
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Manager of International Engagement Unit/Branch, Directorate: Location: Joint Directors-General Office Wellington Salary range: K $128,161 - $192,241 Purpose of position: The Manager
More informationIntroduction to Homeland Security
Introduction to Homeland Security Chapter 8 Communications EM Communications Communicating messages to the general public is a critical and underdeveloped aspect of effective emergency management These
More informationConcept. Issue and Crisis Management
Concept Issue and Crisis Management Introduction Organisations have to deal with issues all the time and unfortunately, sometimes have to deal with crises. Crises can have catastrophic outcomes bringing
More informationUBC The leading network of cities in the Baltic Sea Region
1 UBC The leading network of cities in the Baltic Sea Region UBC Strategic Framework 2016 2021 1. What is the Union of the Baltic Cities (UBC)? UBC is the leading network of cities in the Baltic Sea Region
More informationMontreal Pipe Line Limited Emergency Management Program:
Montreal Pipe Line Limited Emergency Management Program: Introduction: As stated in the Montreal Pipe Line Limited (MPLL) Corporate Policy on the Environment MPLL will manage our business with the goal
More informationPlaybook: Leadership Communications
Playbook: Leadership Communications Volume 1: Public Relations and Crisis Preparedness Playbooks for Local & State Government Introduction In the era of Facebook and Twitter, people demand constant information
More informationCorporate Aviation Safety Management System
Corporate Aviation Safety Management System Prelude Dear aviation colleague, This guide was developed to facilitate the implementation of an effective, yet practical, safety management system (SMS). Although
More informationRECRUITMENT INFORMATION PACKAGE. Chief Executive Officer
RECRUITMENT INFORMATION PACKAGE Chief Executive Officer (NSW Consumer Advisory Group Mental Health Inc. t/a BEING) BEING is part of The Collective Purpose in collaboration with CONTENTS 1. Recruitment
More informationJoint actions 2017: Frequently Asked Questions
EUROPEAN COMMISSION CONSUMERS, HEALTH, AGRICULTURE AND FOOD EXECUTIVE AGENCY Health Unit Luxembourg, 12 April 2017 Joint actions 2017: Frequently Asked Questions Frequently Asked Questions' content 1.
More informationRole Pay Band Location Duration Reports to:
. Role Information Role Pay Band Location Duration Reports to: Director Chile Pay band 8 Santiago, Chile Indefinite Director Remote Teaching (based in Buenos Aires) Role purpose To grow the cultural relations
More informationJOB ACTION SHEET CD INFORMATION TRIAGE GROUP SUPERVISOR
JOB ACTION SHEET CD INFORMATION TRIAGE GROUP SUPERVISOR Position title: Communicable Disease Information Triage Group Supervisor Job classification code required: 2588, 2589, 2591 Required Job Skills:
More information