Successful Transition
|
|
|
- Jacob Watts
- 6 years ago
- Views:
Transcription
1 Ministry of State for Administrative Development The Road to knowledge Society Successful Transition Planning, Setting Expectations, and Development Dr. Ahmed M. Darwish Minister of State for Administrative Development Egypt
2 The Road to Knowledge Society How many es are needed? Think again Do you know where you want to go? Ministry of State for Administrative Development 2/31
3 Transparency Ministry of State for Administrative Development 3/31
4 Lack of horizontal cooperation between organizations information and knowledge sharing coordination and cooperation of information management responsible / process owner Ministry of State for Administrative Development 4/31
5 Knowledge, People & Value Adopt information technology systems Capturing and re-using past experiences. Embedding knowledge in the products, services and processes. Build a Knowledge management systems that is relevant to the organization s mission. Promoting knowledge sharing and best practices Endorse sharing as an enterprise-wide responsibility Promote knowledge as a product Ministry of State for Administrative Development 5/31
6 The Human Side KM is as much about culture, organizational or behavioral change as technology. Technology is not the ultimate answer to achieving an effective knowledge-sharing work environment.. Connecting People to Information People to People Collaborating People to Business People to Communities Make better decisions Make faster decisions Do more with less Speed up learning Improve motivation Ministry of State for Administrative Development 6/31
7 KM Return Loop Expert Locator KMProcess Project Planning Tools Technical Specifications Mission Success Captured Case Studies Mission Safety Successful Project Management Project Management Tools & Systems KM Process Return Loop Captured LL Stories Accessible Knowledge Project Review Tools Captured Process Knowledge Project Documentation Ministry of State for Administrative Development 7/31
8 KM People Approach KM works to develop meaningful Org Vision & Mission Processes determine drive define Org Leadership Org Goals set Policies motivate Human People Endeavors deliver Org Results affect Enable Org Threats & Obstacles expect Platforms KM works to develop appropriate Ministry of State for Administrative Development 8/31
9 EISI Egyptian Information Society Culture Health Learning Business Commerce Government Access/Inclusion Ministry of State for Administrative Development 9/31
10 Back to the Basics Good Governance = Efficient Effective Government + Active Civil Participation Ministry of State for Administrative Development 10/31
11 Vision Effective Government Body capable of Adapting to change (agile), efficiently plan and manages resources, provides distinguished services and interacts with citizens. Ministry of State for Administrative Development 11/31
12 Details Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Thus, ICT is only a tool not an objective in it sown Customers: Citizens, Business men, Investors, Companies, Ministry of State for Administrative Development 12/31
13 Objectives and Components Components Basic Infrastructure Project Service Provision Project Objectives Readiness (Local and International) Distinguished services Attract Investors Business Process Automati on Local Governor ates Doc Arch & Mang. ERP Enhance Efficiency Gov Net Intranet Procure ment Reduce Expenditure Readiness (Local and International) Economic Data Bases Projects Accurate Updated Information for Decision Makers and Investors Ministry of State for Administrative Development 13/31
14 Challenges and Solutions No document of standards No legal framework to authenticate persons over networks Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Low ICT readiness of government enterprises Complexity, overlapping and variety of service providers Draft and Publish Standards E-signature law and PKI Infrastructure Simple e-payment framework Multinational frame agreements Government Gateway Ministry of State for Administrative Development 14/31
15 Service Levels Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI. Ministry of State for Administrative Development 15/31
16 Enterprise Architecture and Re-Engineering Our administration support the nation s different governmental organizations with the know-how, technology, consultation and the technical assistance required, to assure the development of a successful enterprise architecture implementation and the reengineering of its business processes in accordance with the best practice of business needs. Ministry of State for Administrative Development 16/31
17 Services Channels Citizens SMS PSTN IVR Call Centers Internet Small To Medium Businesses Post Office Service Bureaus Web Services Med. To Large Businesses COM. Lines & VPN Back End SP Ministry of State for Administrative Development 17/31
18 Ministry of State for Administrative Development 18/31
19 Harvest 609 Info Services (L1) 51 Query/Transaction Services (L2/L3/L4) Exporters services Investors services Dispute resolution Lost and found Culture event ticketing Currently tackling all 20 EU bench mark Inquiry and payment of bills Birth certificate Lost National ID replacement University enrollment application Tax and Customs filing follow-up Car License Ministry of State for Administrative Development 19/31
20 Quarterly Statistics E-Gov Portal Quarter Q1/04 Q2/04 Q3/04 Q4/04 Q1/05 Q2/05 Q3/05 Number Hits (1000) 7,886 6,010 30,812 8,105 14,054 18,528 78,638 E-Gov Portal Users 35,000 73, , , , ,000 1,616,000 Users Average # Of Hits/Day= Ministry of State for Administrative Development 20/31
21 Monthly Statistics E-Gov Portal Per Month Total 2004 Jan 2005 Feb 2005 Mar 2005 April 2005 May 2005 June 2005 July 2005 Aug Sep Oct Total 2005 Hits (in 1000) 45,000 2,656 2,792 4,160 7,102 6,013 5,580 6,935 7,923 26,073 30, ,062 Users 834,000 47,000 61,000 77,000 89,000 53,000 57, , , , ,000 2,123,000 Ministry of State for Administrative Development 21/31
22 Operational Statistics Statistics for FY2005 E-Gov Gateway (Bawaba) Back End Services Giza Traffic (DMV) Cairo Traffic (DMV) Average To All Services نسبة التشغيل بدون توقف Srvc. Availability اسم و نوع الخدمة Service Name 99.30% Availability 94.55% 93.90% 85.00% Ministry of State for Administrative Development 22/31
23 Back Office Automation System analysis, Design, and technical support for : Financial Systems (Budget-Accounting-Procurement Inventory) Administrative systems (Human Resources payroll) Document and Information exchange. Internal workflow. So far we have achieved the following: ERP systems: 16 Ministries. Accounting systems project 1600 in 4 yrs. Archiving: 9 Ministers offices. Workflow: over 28 government agencies Positive impact on the services provision project. Ministry of State for Administrative Development 23/31
24 National & Economic Databases Availing accurate and updated information to Decision makers: To help them in the planning process. Investors: To give them a complete vision about the market and the risks and returns expected. Government: Easy and secure data exchange.. Ministry of State for Administrative Development 24/31
25 National/Economic Data Bases Integration Family Citizen (National ID) work Home Own Services Tax Pension/ Social Insurance Elect Water Gas Tel Cars Mobl Tel Bldg land Agr Land Realestate Mov Entrpr Health Edu Trans Goods Ministry of State for Administrative Development 25/31
26 Privacy Ministry of State for Administrative Development 26/31
27 Ten Strategies for Success 1. Assure that KM supports your business vision and strategy 2. Develop a KM architecture 3. Leverage existing resources 4. Build to the architecture 5. Connect people and build systems in parallel 6. Mature content management methods as knowledge base grows 7. Support organizational and individual customization and adaptation 8. Measure, measure, measure 9. Recognize that knowledge management is an organizational change project 10.Gather and maintain strong sponsorship Ministry of State for Administrative Development 27/31
28 Simple Reminder!! We are trying to fit old structures to new ideas!! Ministry of State for Administrative Development 28/31
29 Are we going there? Wisdom Knowledge Information Data Ministry of State for Administrative Development 29/31
30 Or we ll loop for a while? Technology Structure Data Technology Data Ministry of State for Administrative Development 30/31
31 Thank you For more information Please visit us Or contact us Ministry of State for Administrative Development 31/31
EISI- Government. The Egyptian Information Society Initiative. Arab Republic of Egypt
Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government Dr. Ahmed M. Darwish - Program Director Dr. Hatem ElKadi - LGD Project Manager Transformation EISI-Government Program
Arab Republic of Egypt. The Egyptian Information Society Initiative. for Government Services Delivery.
Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government for Government Services Delivery Presented by: Mohamed Sameh Bedair Director sbedair@ad.gov.eg Vision Delivering services
The Governmental Entities in Egypt
Arab Republic of Egypt Ministry of State for Administrative Development Institutional Development In The Governmental Entities in Egypt Presented by: Table of content MSAD overview...3 Strategy...3 Policies...4
E-Government : Current Trends and Approaches
E-Government : Current Trends and Approaches December 20, 2007 Bernie Mazer, Infrastructure and Engineering Information and Communication Technology What is E-Government? E-Government is the transformation
E-Govenment in Turkey
E-Govenment in Turkey E-Government in Turkey Turkey's satellite and cable TV operator named TURKSAT defines e- Government as transformation of state services from bureaucratic systems to electronic systems.
e-government Development in Mongolia: current status and a future plan
INFORMATION TECHNOLOGY, POST AND TELECOMMUNICATIONS AUTHORITY COMMUNICATIONS AND INFORMATION TECHNOLOGY AUTHORITY e-government Development in Mongolia: current status and a future plan Badamsuren Byambaakhuu
Human Resources. Mission Statement. Mandates. General Government Expenditure Budget $70,297,997
Mission Statement leads County efforts to attract, recruit, motivate and retain high performing employees in support of achievement of the County s Vision, Values, and Strategic Goals. Expenditure Budget:
Supporting e-government Progress in the United Arab Emirates
IBIMA Publishing Journal of E-Government Studies and Best Practices http://www.ibimapublishing.com/journals/ JEGSBP/jegsbp.html Vol. 2010 (2010), Article ID 897910, 9 pages DOI: 10.5171/2010.897910 Supporting
Human Resources. Mission Statement. Mandates. Expenditure Budget: $3,081,680. General Government Expenditure Budget $69,722,741
Mission Statement leads County efforts to attract, recruit, motivate and retain high performing employees in support of achievement of the County s Vision, Values, and Strategic Goals. General Government
Session 5: Bridging the Digital Divide
PERSIDANGAN KEBANGSAAN MENGENAI MASYARAKAT BERMAKLUMAT NATIONAL SUMMIT ON INFORMATION SOCIETY (NASIS) 7 8 SEPTEMBER 2005 INTERNATIONAL CONVENTION CENTER, BRUNEI DARUSSALAM Date of issue: 2 nd September
Computerization of Major Tasks. Expansion of Digitalization
Computerization of Major Tasks Establishment of administrative DB on residence, real-estate, vehicle, etc. Expansion of Digitalization Digitalization of procurement, patent, tax, customs, passport issuance,
Local Governance and ICTs Research Network for Africa. LOG-IN Africa. State of ICT and Local Governance, Needs Analysis and Research Priorities: Egypt
African Training and Research Centre in Administration for Development International Development Research Centre Local Governance and ICTs Research Network for Africa LOG-IN Africa State of ICT and Local
e-government in Korea e-government in Korea
EG e-government in Korea Doc no: telwg29/ EG/06 Agenda item : e-government Workshop Submitted by: Korea e-government in Korea Contact: Toshio Obi Email: obi.waseda@waseda.jp APEC Telecommunications and
ICT co-ordination and management in the public sector
ICT co-ordination and management in the public sector Preconditions for information exchange (1) Arvo Ott What is interoperability? Interoperability - the ability of ICT systems to exchange data and to
BULGARIA E-government Strategy
BULGARIA E-government Strategy TABLE OF CONTENTS 1. INTRODUCTION...3 2. REALITIES...3 3. VISION AND STRATEGIC OBJECTIVES...5 4. GOALS...7 5. GENERAL PRINCIPLES...8 6. ORGANISATION AND MANAGEMENT...9 ANNEX
QUOTE-TO-CA$H CERTIFICATION. Module 3, Part 3 Revenue Management
QUOTE-TO-CA$H CERTIFICATION Module 3, Part 3 Revenue Management Table of Contents Introduction Basics of Revenue Management What this module will cover 1. Shift in the Economy to Subscriptions 2. Need
e-government of Korea : Development Journey and Outcomes May, 2013
e-government of Korea : Development Journey and Outcomes May, 2013 Contents I. Korea s e-government in Brief II. Best Practices of e-government III. Towards a Smart Government IV. Suggestions : Success
Opportunity, Urgency & Legacy
Toward Digital Government Opportunity, Urgency & Legacy IPMA Executive Seminar Skamania Lodge, Stevenson, WA September 19, 1999 Clare Donahue, Acting Director Paul W. Taylor, Deputy Director Mindshare
Good Governance in Egypt
Good Governance in Egypt Suggested areas for Improvement Dr. Mahmoud Gebril Napoli May 17-21/2004 Good Governance There is no single definition of what Good Governance is, as well as there are differences
Information Services and Technology FY Performance Plan
I. MISSION STATEMENT The Information Systems and Technology Department assists county departments in achieving their stated business goals by effectively deploying information management services and providing
Operation Excellence Dashboard Text. Metrics and Processes. Carole Cornell & Aba Diakite ICANN BIPMO 25 June 2014
Operation Excellence Dashboard Metrics and Processes Carole Cornell & Aba Diakite ICANN BIPMO 25 June 2014 Agenda Fadi s vision Strategic structure Process-driven culture Business Excellence Business Intelligence
Envisioned Role of IT. Kuwait e-government Project Improving Government Administration & Services Through ICT
Kuwait e-government Project Improving Government Administration & Services Through ICT Regional Workshop on e-government Best Practices Amman, Jordan, 3-5 December 2013 Eng. Qusai Al-Shatti Deputy Director
ERP Package Selection A Well Rounded Evaluation
ERP Package Selection A Well Rounded Evaluation Session ID#: 105250 Selection should consider many factors. Align the selection with your long term strategy. Prepared by: Stephen Coco Managing Director
Developing customer-centric online services in Finnish administration
Developing customer-centric online services in Finnish administration Insight into the Development Program Brussels 23th April 2007 Ministry of Finance, Finland mira.nivala@vm.fi Topics of the presentation
Taiwan On-line: The Status of e-government in R.O.C. Sept. 11, Research, Development, and Evaluation Commission The Executive Yuan
Taiwan On-line: The Status of e-government in R.O.C. Research, Development, and Evaluation Commission The Executive Yuan Sept. 11, 2008 Outline 1. Background 2. What has been done 3. What we are doing
Nele Leosk November, 25, 2013
The Development of e- Governance. Building Blocks and Frameworks: Information Policy, Management and Coordination, Public Key Infrastructure, e- Services Nele Leosk November, 25, 2013 Where e-estonia?
Challenges of e-government two success stories from India
Challenges of e-government two success stories from India J Satyanarayana Principal Secretary to Government IT & Communications Department Andhra Pradesh, India Agenda About Andhra Pradesh Challenges of
MOLDOVA ICT driven innovation for Public Administration modernization
GOVERNMENT OF REPUBLIC OF MOLDOVA MOLDOVA ICT driven innovation for Public Administration modernization CORNELIA AMIHALACHIOAE Moldova e-government Center Reinforcement of e-governance in the Danube Region
INCORPORATING CRM IN E-GOVERNMENT: CASE OF EGYPT
IADIS International Conference e-commerce 2006 INCORPORATING CRM IN E-GOVERNMENT: CASE OF EGYPT Nahed Azab Maged Ali George Dafoulas Middlesex University, UK Brunel University, UK Middlesex University,
e-government Principles & Framework
e-government Principles & Framework Col J Jamwal coljjamwal@gmail.com Agenda What is e-government? Why e-government? Issues in e-government 7 Principles of e-government What is e-government? egovernment,
B. Executive Summary. Category: Digital Government: Government to Citizen Page 2 of 6
B. Executive Summary Through MyDMV it is now possible in New York State for there to be a citizen single logon for a multitude of programs, services, and applications across state agencies. MyDMV is the
Major Computer Systems & Upgrades. DWP-NC MOU Committee Meeting August 4, 2018
Major Computer Systems & Upgrades DWP-NC MOU Committee Meeting August 4, 2018 Today s Speakers Donna Stevener Donna Stevener is LADWP s Chief Administrative Officer (CAO). Stevener oversees the Joint System,
Building the Information Society
Building the Information Society Brussels Wednesday 27 th September, 2000 2000-09-27 1 TietoEnator 2000 Jyrki Poteri TietoEnator Corporation Vice President, Electronic Business Services jyrki.poteri@tietoenator.com
Strategies and Framework for Government On-Line: A Canadian Experience
Strategies and Framework for Government On-Line: A Canadian Experience Michael Turner Assistant Deputy Minister Public Works and Government Services Canada Christine Desloges Senior Director Treasury Board
Ali Al Soma Director-General Saudi e-government Program (Yesser)
Ali Al Soma Director-General Saudi e-government Program (Yesser) asoma@yesser.gov.s Electronic/Mobile Government in Arab States: Building Capacity in Knowledge Management through Partnership 18 th -20
E-Government Applications in Latin America: An overview
E-Government Applications in Latin America: An overview Fourth Caribbean Regional Ministerial Consultation and High Level Workshop on Public Sector Management Grenada January 14-15, 2003 Some shared goals
Engagement Advantage SM for Utility Companies An Integrated Approach to the Billing and Payments Life Cycle
Engagement Advantage SM for Utility Companies An Integrated Approach to the Billing and Payments Life Cycle A Integrated Approach to the Billing and Payments Life Cycle Engagement Advantage SM from Fiserv
e-government of Korea : Development Journey and Outcomes July, 2012
e-government of Korea : Development Journey and Outcomes July, 2012 Contents I. II. III. Korea s e-government in Brief Towards a Smart Government e-government Best Practices IV. Problems and Challenges
ERP Package Selection A Well Rounded Evaluation
ERP Package Selection A Well Rounded Evaluation Session ID#: 103290 Selection should consider many factors. Align the selection with your long term strategy. Prepared by: Stephen Coco Managing Director
Administration Division Public Works Department Anchorage: Performance. Value. Results.
Administration Division Anchorage: Performance. Value. Results. Mission Provide administrative, budgetary, fiscal, and personnel support to ensure departmental compliance with Municipal policies and procedures,
E-Government in Austria
E-Government in Austria 15th Porvoo Conference Vienna 27.05.2009 Roland Ledinger Agenda 1. Organisation-Implementation-Cooperation 2. One stop shop: help.gv.at/myhelp.gv.at p g 3. Consistent Procedure
Business Intelligence and Business Connectivity Services in SharePoint 2010 March 26, 2010
Business Intelligence and Business Connectivity Services in SharePoint 2010 March 26, 2010 IN COLLABORATION WITH Introductions Erik Moll, Information Worker Solution Specialist, Microsoft Peter Carson,
A I D E M E M O I R E THE AFRICAN E-LEADERSHIP MEETING. Dar es Salaam, Tanzania, June, 2011 (Draft of April 2011)
U N I T E D N A T I O N S N A T I O N S U N I E S A I D E M E M O I R E THE AFRICAN E-LEADERSHIP MEETING Dar es Salaam, Tanzania, 20-23 June, 2011 (Draft of April 2011) I. INTRODUCTION Stressing the need
Extreme Agile Implementation and Creating a Value Delivery Office
Extreme Agile Implementation and Creating a Value Delivery Office Anup Deshpande Sr. Leader of Agile Portfolio Management 1 COPYRIGHT 2017 Anup Deshpande. ALL RIGHTS RESERVED For Informational Purposes
Case Studies Leading Countries
Best Practices UNeGov.net-School-Planning-102 Case Studies Leading Countries Global E-Government Readiness Report 2005 Country E-Readiness E-Participation United States (1) - 0.9062 (3) - 0.9048 Denmark
Better as One. Does 4 go into 1? Bringing four services into one! Causeway Coast and Glens District Council. CC&G 13June14
Better as One Does 4 go into 1? Bringing four services into one! It is not easy.. All mergers are difficult A major change The unknown Uncertainty regarding positions Worries about where staff will be
e-government in Lebanon: an overview and the action plan
e-government in Lebanon: an overview and the action plan Expert Group Meeting on ICT Indicators Adoption and Data Collection Cairo 13-15 February 2007 Presented by Tania Zaroubi ICT Project Manager Office
SMS, Billing & CRM for ISP s. SMS, Billing & CRM solution for Managing Subscribers, Billing, Collection, Complaints and More...
SMS, Billing & CRM for ISP s SMS, Billing & CRM solution for Managing Subscribers, Billing, Collection, Complaints and More... About In the ever competitive marketplace of today, the customer is undoubtedly
Developing customer-centric online services in Finnish administration
Developing customer-centric online services in Finnish administration Insight into the Development Program Oslo 20th March 2007 Ministry of Finance, Finland mira.nivala@vm.fi Topics of the presentation
Human Resource Information System Upgrade and Enhancements. December 2013
Human Resource Information System Upgrade and Enhancements December 2013 Technology and Business Changes Drive Need for HR Change 65% Old HR Model 10% Strategy Admin Delivery New HR Model 10% Admin. Delivery
Architecting an On Demand Enterprise with the Federal Enterprise Architecture (FEA) Andras R. Szakal Chief Architect, IBM Federal Software, S&D
Architecting an On Demand Enterprise with the Federal Enterprise Architecture (FEA) Andras R. Szakal Chief Architect, IBM Federal Software, S&D Agenda? What is driving organizations toward an On Demand
Chennai Initiatives towards SmartCity
Chennai Initiatives towards SmartCity Dr. T.G. Vinay I.A.S. Deputy Commissioner (Revenue & Finance) Urbanfutures 2014 SmartCities in the Context of Developing Nations AGENDA About Chennai Journey of Chennai
Public Service and Procurement Canada (PSPC) Strategy. September 2016 RPB
Public Service and Procurement Canada (PSPC) Strategy RPB September 2016 2 John Quincy Adams, the sixth President of the United States, once said that if you inspire people to learn more, to dream more,
Delivering Governed Self-Service BI across the Enterprise
Delivering Governed Self-Service BI across the Enterprise 1 TABLE OF CONTENTS Introduction... 3 Key Self-Service BI Governance Capabilities... 4 Top 10 Success Factor Features... 4 Self-Service Governance
Seizing E-Government Opportunities: Assessment, Prioritization, & Action. June 12, 2001
Seizing E-Government Opportunities: Assessment, Prioritization, & Action June 12, 2001 Today s Topics Understanding E-Readiness Assessing Readiness for E-Government Learning from Successes Prioritizing
Human Resources Strategy Update
Human Resources Strategy Update October 31, 2016 Human Resources Strategy Update This update includes information on: Payroll Reduction Program Time to Hire Absence Management Overtime Management Compensation
Ministry of Information and Communications Technology (MOICT) Jordan e-government Program. e-government Strategy
Ministry of Information and Communications Technology (MOICT) Jordan e-government Program e-government Strategy Table of Contents 1. Executive Summary... 4 2. Introduction... 7 2.1. Background... 7 2.2.
Vol.7 No. 8 May-June, 2010
Vol.7 No. 8 May-June, 2010 Introduction Situation before initiative Strategy Adopted Background Objectives Features Technology Benefit Impact of the project Screenshot egovernance News Courtesy By Shri
CORA - MODERNIZING PUBLIC ADMINISTRATION IN SPAIN
Informe diciembre Informe diciembre 2013 CORA - MODERNIZING PUBLIC ADMINISTRATION IN SPAIN FORUM PA 2016 Fernando de Pablo Martín Office for the Execution of Administrative Reform Roma, 25 May 2016 AGENDA
Supply Chain Management Experience Overview
Services across the supply chain E-procurement automation product suite goes On-demand The Product E-procurement automation vendor with a suite of products to streamline the entire procurement process
XtraNet Technologies Private Limited
XtraNet Technologies Private Limited CMMi Level 3 Certified ISO 9001:2015 Certified ISO/IEC 27001:2013 Certified ISO/IEC 20000-1:2011 Certified Corporate Profile January, 2019 About Us Who We Are What
e-government in Rwanda
Extend your Reach. CASE STUDY e-government in Rwanda The N-Frnds platform enables governments in emerging markets to provide digital services accessible to all citizens, whoever and wherever they are.
Creating a Citizen-Centric Government without Boundaries
Creating a Citizen-Centric Government without Boundaries Marty Wagner Associate Administrator Office of Governmentwide Policy, GSA www.estrategy.gov, www.smart.gov At Smart Card Alliance 15July2003 1 Moving
Challenges of E-Government at the Local Level Some Experience from Ireland
Challenges of E-Government at the Local Level Some Experience from Ireland Charles Stanley-Smith CTO Piercom Ltd Member Irish Information Society Commission Advisory Body to the Irish Prime Minister charles@piercom.ie
Digital Markham Strategy. PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017
Digital Markham Strategy PRESENTATION TO GENERAL COMMITTEE Jan. 16, 2017 Digital Markham Strategy Agenda Background Current State Assessment The Vision The Roadmap Opportunities Recommendations 2 Background:
Aligning Process Redesign and Change Management with Project Management (System Implementation Projects)
Aligning Redesign and Change Management with Project Management (System Implementation Projects) Kim Brant-Lucich Director of Redesign St. Joseph Health System Information Services HIMSS 2009: Project
E-Government Initiatives and Case Studies
E-Government Initiatives and Case Studies Tania Zaroubi Senior ICT Project Manager Office of the Minister of State for Administrative Reform Lebanon 1 Presentation Outline e-gov 2002 e-gov 2007 Case Studies
KEN BURKE CLERK OF THE CIRCUIT COURT. FY09 Budget Information Session June 5, 2008
KEN BURKE CLERK OF THE CIRCUIT COURT FY09 Budget Information Session June 5, 2008 ROLE OF THE CLERK Clerk of Circuit and County Court Recorder of Deeds Clerk and Accountant for the Board of County Commissioners
NSW DIGITAL GOVERNMENT STRATEGY. digital nsw DRIVING WHOLE OF GOVERNMENT DIGITAL TRANSFORMATION DESIGNING IN OUR NSW DIGITAL FUTURE
NSW DIGITAL GOVERNMENT STRATEGY digital nsw DRIVING WHOLE OF GOVERNMENT DIGITAL TRANSFORMATION DESIGNING IN OUR NSW DIGITAL FUTURE CONTENTS 1 MINISTER S FOREWORD 2 TRANSFORMATION IMPERATIVE 3 ROAD MAP
E-GOVERNMENT IN TUNISIA A PATH TOWARDS OPEN GOVERNANCE. From e-government to Open Governance Tallinn on May 16 th, 2013
E-GOVERNMENT IN TUNISIA A PATH TOWARDS OPEN GOVERNANCE From e-government to Open Governance Tallinn on May 16 th, 2013 E-GOVERNMENT UNIT By Riadh OUESLATI, Head of E-services Department of the E-government
A Proposed Model for E-government Maturity
A Proposed Model for E-government Maturity Kolsoom Abbasi Shahkooh abbasi@itrc.ac.ir Fatemeh Saghafi saghafi@itrc.ac.ir Ali Abdollahi abdollahi@itrc.ac.ir Abstract Information technology affected on government
National E-government Strategies: Application of ICT in Government in Achieving the Millennium Development Goals. Professor Dennis Anderson, Ph.D.
United Nations Public Service Day and Forum The Role of Public Service in Achieving the Millennium Development Goals National E-government Strategies: Application of ICT in Government in Achieving the
Customer Care Services
Customer Care Services Traditional Technology ISDN, ADSL, DNIS, PSTN, PBX, IVR, ACD, SBR, Predictive Dialer, CTI. Web-Based Technology - E-Mail, Live Chat, Co-Browsing, VoIP, Call-Back with Collaboration.
Towards a SMART Dhaka City
Towards a SMART Dhaka City World Bank Group Korea Office BBL Series Data Platforms for Smart Cities: Experiences and Lessons from Korea Wednesday, Nov 21, 2018 Hyoung Gun Wang Senior Economist, Lead of
What is E-Business? processes, both within a networked enterprise and with its customers and business partners. Electronic Business Systems.
Slide 1 What is E-Business? The use of the Internet and other networks and information technologies to support electronic commerce, enterprise communications and collaboration, and Webenabled business
A Citizen Oriented E-government Maturity Model
A Citizen Oriented E-government Maturity Model By: Hala Al-Khatib Business School Brunel University 24 th March, 2009 Supervisor: Dr. Habin Lee / Prof. Ray Hackney 1 Agenda Introduction and background
Why electronic aircraft records will be the future
Why electronic aircraft records will be the future 2nd Annual AIRCRAFT RECORDS Friday 3rd May 2013 London, UK www.saviscon.com Agenda Introduction 1 Brief Introduction of SAVISCON.COM Motivation 2 The
CONTENTS. Part I BUSINESS PROCESSES AND INFORMATION SYSTEMS FOUNDATION 1. Part II TECHNOLOGY FOR BUSINESS PROCESSES AND INFORMATION SYSTEMS 65
CONTENTS Part I BUSINESS PROCESSES AND INFORMATION SYSTEMS FOUNDATION 1 Chapter 1 Introduction to Information Systems 2 Synopsis 3 Introduction 4 The Textbook s Three Themes 4 Challenges and Opportunities
Enterprise Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
12/02/2018. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
Strategy for ICT Development in Tashkent Director of computerization center Asamov M.S
Tashkent city of computerization center Strategy for ICT Development in Tashkent Director of computerization center Asamov M.S www.tashkent.uz A JOURNEY TO ICT IN UZBEKISTAN Improving ICT governance structure
emudhra - PKI Based Applications
emudhra - PKI Based Applications International Conference on PKI & its applications Bangalore, November 14-15, 2017 An ISO 27001:2013 9001:2015 20000-1:2011 CMMI Level 3 Certified Company Why PKI..? Key
High Impact Internal Audit Leadership. Contents are subject to change. For the latest updates visit
High Impact Internal Audit Leadership Page 1 of 10 Why Attend Today s chief audit executives, their deputies and internal audit managers need to work closely with business leaders, boards, audit committees,
Oregon HIX-IT Strategies and Status
Oregon HIX-IT Strategies and Status Oregon Health Insurance Exchange IT Project Presented at the Medicaid Enterprise Systems Conference August 22, 2012 Oregon Health Insurance Exchange Corporation 1 Oregon
Single Window in the Republic of Azerbaijan
unofficial translation (original - Russian) Single Window in the Republic of Azerbaijan (replies to an UNECE Questionnaire on single window -2011) Preface What has motivated the single window (SW) implementation
Accelerating the deployment of mobile money The Haiti case
Accelerating the deployment of mobile money The Haiti case Michel Stéphane Bruno Chargé de mission pour les services numériques Sogebank 06.02.16 Plan The Haiti Mobile Money Initiative o Background o Description
e-governance Academy & e-estonia: A Brief Overview Zhanna Pilving e-governance Academy
e-governance Academy & e-estonia: A Brief Overview Zhanna Pilving e-governance Academy e-governance Academy (ega) WHAT: non-governmental, non-profit organisation, founded in 2002 by UNDP, OSI and government
PUBLIC SECTOR TECHNOLOGIES
ISSN 1804-0519 (Print), ISSN 1804-0527 (Online) www.academicpublishingplatforms.com PUBLIC SECTOR TECHNOLOGIES THE IMPACT OF E-GOVERNMENT IMPLEMENTATION ON THE ORGANIZATIONAL STRUCTURE: THE CASE OF JORDAN
Open Government Data for Development: Use and Reuse
Open Government Data for Development: Use and Reuse Data Beneficiaries Ramiz Uddin, PhD Head of Results Management Access to Information (a2i) Programme Prime Minister s Office, Dhaka, Bangladesh 1 OGD
the council initiative on public engagement
public engagement at the city of edmonton share your voice shape our city the council initiative on public engagement new public engagement practice and implementation roadmap final report CITY OF EDMONTON
Enterprise Information Systems
Instructor: Kevin Robertson Enterprise Information Systems Lecture Outline 6/7 Learning Objectives 1. Explain how organizations support business activities by using information technologies across the
AMANDA Licensing Digital Government: Government to Business (G to B)
AMANDA Licensing Digital Government: Government to Business (G to B) Contact: Jessica Vinson, Administrative Officer, jessica.vinson@omes.ok.gov, 405-521-2692 Office of Management and Enterprises Services
E-government Report Presentation for ITA. Presentation by Richard Kerby, UNDESA
E-government Report Presentation for ITA Presentation by Richard Kerby, UNDESA Review of Methodology Among the objectives of e-government four are of paramount importance and of relevance here: Efficient
Logistics Management Solution. Solution. EBE Technologies. Success Story. Your Business... Your Reputation. Packard Logistics, Inc.
11/3/2007 7:48 PM Page 1 EBE s solution has proved extremely valuable for Packard Logistics. The Carrier Management workflow process has automated the tasks that were once performed by our staff and eliminated
[HR / WORKFORCE ADMINISTRATION FACT SHEET]
![[HR / WORKFORCE ADMINISTRATION FACT SHEET]](/thumbs/72/66311039.jpg "[HR / WORKFORCE ADMINISTRATION FACT SHEET]")
UCPath is a system-wide project launched by the University of California to modernize its current payroll system. UCPath introduces new, modern technology on the PeopleSoft platform that will align payroll,
Atos Vision of the Future
ITEA-ARTEMIS Co-Summit 2012 A World of Change Atos Vision of the Future Keynote speech by Thierry BRETON Chairman and CEO of Atos Introduction 1/2 Topic of this year s ITEA-Artemis Co-Summit: A World of
Empowering Your Board for Success. Today s Agenda
Empowering Your Board for Success Region III webinar March 21, 2017 Allison Ma luf, Esq. Community Action Program Legal Services, Inc. (CAPLAW) www.caplaw.org allison.maluf@caplaw.org 617.357.6915 1 Today
B2B B/OSS Perspectives Eastern Communications Transformation
B2B B/OSS Perspectives Eastern Communications Transformation Emmanuel Caido, Head of IT, Eastern Communications Kannan Ramakrishnan, Head of Product & Marketing, TCS HOBS, Tata Consultancy Services Bobby
NACCS (Nippon Automated Cargo And Port Consolidated System)
Regional Meeting on Development of Efficient and Effective Logistics Information Systems, Bangkok, 10-11 December 2015 NACCS (Nippon Automated Cargo And Port Consolidated System) Yoshio (Yoshi) Kito EDI
Compendium of Japan s Approach of e-government
Compendium of Japan s Approach of e-government Project description (Background) It was in November 2000 that the Basic Law to formulate an Advanced Telecommunications Network Society (ICT Basic Law) was