Jermaine Jewel Jean-Pierre November 2009

Transcription

1 Jermaine Jewel Jean-Pierre November 2009

2 Largest Windward Island Situated between Guadeloupe and Martinique Total land area of km 2 (290 sq. miles) Population (CSO Census 2006): 69,000 Least populated Windward Island

3 Climate: humid tropical marine, with average temperatures of 27 o C (80 o F) Average rainfall of 400 inches annually Susceptible to landslides and vulnerable to hurricanes Very rugged and steep terrain Agriculture & tourism based economy

4 Do you want a virtual tour of the island?

5

6 What are the goals driving the Development of the ICT Sector?

7 To provide cost effective and customer driven services by the public sector To reduce poverty levels through growth and employment To improve national productivity and competitiveness Reduce government s financing requirements to sustainable levels

8 Where are we now?

9 An ICT Unit or E-Government for the public service was made operational effective January 1, The ICT Unit is the central agency to coordinate and execute the planning, implementation and monitoring of e-government and the use of ICTs within the public sector.

10 The GoCD Website was officially launched on August 29 th, 2008 ( Initially serves the purpose of information dissemination and will eventually evolve into a comprehensive web portal A number of Ministries/Departments currently have websites New sites are being developed

11 Legislative & Regulatory Framework The following bills were drafted and had a first reading in Parliament: Electronic Transactions Bill Electronic Evidence Bill Interception of Communications Bill Computer Crimes Bill

12 Dominica enjoys a moderately well developed communications infrastructure, with a considerable amount of fibre optic spread across the island. The telecommunications landscape in Dominica features: Cable and Wireless (Dominica) Ltd (NOW LIME) Marpin Telecoms and Broadcasting Ltd. - the second largest provider offering cable TV, cable modem Internet service, SAT Communications providing cable services Digicel providing mobile services.

13 Work with the Ministry of Housing, Lands and Telecommunications to first develop a National ICT Policy, then the National ICT Strategy

14 THE WAY FORWARD.

15 Use the e-government programme as a catalyst to create a receptive environment for the Strategy Identify the necessary human capacity to implement the National ICT Strategy

16 Collaborate with regional and international agencies to share best practices and identify resources for strategy implementation

17 GOVERNMENT ONLINE E-GOVERNMENT STRATEGY AND ACTION PLAN

18 Dominica s e-government Strategy and Action Plan Government On Line

19 Dominica s e-government Strategy and Action Plan Dominica s e-government opportunity extends far beyond the use of technology or the Internet: Electronic Service Delivery (ESD) increases Government s access and reach It enables the convenient delivery of important information and services that can take public sector service delivery to new heights It provides Government with a unique opportunity to fundamentally rethink and, where appropriate, redesign how it interacts with citizens, businesses and visitors

20 Dominica s e-government Strategy and Action Plan For the Citizen/Business: Convenience Easy access to info/services Faster service Savings in time and money No Line-Ups!! Less red tape / bureaucracy Consistency in service standards Involvement in democracy Improved perception of government For Government: Public service renewal Improved perception of government Internal efficiencies Increased connectivity/reach Service consistency Service integration Leadership in the Digital Economy Economic development and innovation

21 Dominica s e-government Strategy and Action Plan In Partnership with Government Ministries and Agencies The Mission of the e-government Unit is to Transform Government Service Delivery by: Effectively applying of all forms of ICT Significantly improving process and organizational efficiency Enhancing customer-service standards within the public service

22 Dominica s e-government Strategy and Action Plan Inter-Regional Service Delivery On-line policy consultations To here in 2015 Integrated service delivery Online transactions with citizens and businesses On-line information access Internal automation Manual/paper-based information & services To move Dominica from here in 2009

23 Dominica s e-government Strategy and Action Plan Derived from the Draft National ICT Policy: 1. The development of a whole-of-government programme that provides for phased, coordinated and integrated implementation of a suite of e-government services over the period 2010 to Providing 24/7 online access to client-centric information & services 3. Transforming internal processes and procedures to significantly improve service quality, consistency and delivery times

24 1. Developing all appropriate legislation, policy, standards and guidelines to support the National e-government Programme 2. Revising governance structures and protocols to support Government s new way of doing business 3. Re-skilling the public service for the e- Government era

25 Dominica s e-government Strategy and Action Plan Rationalized and Integrated Technical Infrastructure Programme 2. Electronic Service Delivery (ESD) Programme 3. e-government Organisational Transformation Programme 4. e-government Policy and Standards Programme 5. e-government and Customer Service Skills Development Programme 6. Monitoring, Evaluation & Reporting Programme

26 Dominica s e-government Strategy and Action Plan Rationalized and Integrated Technical Infrastructure Programme Projects for the period : Government Wide Technical Inventory Future State Technical Needs Analysis e-government Technical Blueprint and Rationalization Plan based on International Best Practice Detailed Design, Procurement, Development & implementation Programme

27 Dominica s e-government Strategy and Action Plan Electronic Service Delivery (ESD) Programme Projects for the period : e-services Catalogue (to identify suitable e-services, client value, usage volumes, security/technical complexity etc) e-services Client Expectation Survey Development of a client-centric and service-oriented Portal, based on International Best Practice Feasibility analysis of a central Government Call Centre Feasibility analysis of mobile Government services (i.e. services to the mobile phone or other PDA s)

28 Dominica s e-government Strategy and Action Plan e-government Organizational Transformation Programme Projects for the period : Current State and Service Mapping Analysis to examine what Ministries deliver what services today, how services are being delivered, what technologies are in place, customer service assessment, organizational and service improvement opportunities stemming from e-government etc Review of enterprise Governance Model required to support e-government and a transformed public service including International Best Practice Government-wide organizational redesign and process reengineering initiative in support of e-government Feasibility analysis of introducing a Common-Counter (or One-Stop-Shop) service delivery model

29 Dominica s e-government Strategy and Action Plan e-government Policy and Standards Programme Projects for the period : Gap Analysis of Required e-government Policies and Standards based on International Best Practice e-government Policy and Standards Redesign Initiative A Review of Government Forms required for e- Government including a review of the role of the Government Printery and National Archives

30 Dominica s e-government Strategy and Action Plan e-government and Customer Service Skills Development Programme Projects for the period : Current-State Skills Inventory Skills Development Requirements for an on-line and transformed public service based on International Best Practice Enterprise e-government and Customer Service Skills Development Programme

31 Dominica s e-government Strategy and Action Plan e-government Monitoring, Evaluation and Reporting Programme Projects for the period : e-government Project Reporting Framework for all e-government initiatives e-government Service Standards Charter National e-government Monitoring and Evaluation Programme for reporting e-government achievements at a Domestic, Regional and International level

32 Ser. Potential Barrier Mitigate By 1. Lack of Political and Senior Executive e-gov understanding, awareness and support Need for high-level Champion with cross government authority Run e-gov Executive Awareness Programme 2. Lack of funding Actively engage Funding Agencies in planning process Develop pragmatic and compelling strategy to facilitate funding 3. Insufficient internal capacity and expertise Adopt phased implementation approach don t do too much at once Wise use of expert e-gov consultants Dominica s e-government Strategy and Action Plan

33 Thank You!