Here to stay. The role of value creation, capture and exchange in limiting the liability of newness for new entrant museums.

Size: px
Start display at page:

Download "Here to stay. The role of value creation, capture and exchange in limiting the liability of newness for new entrant museums."

Transcription

1 Here to stay. The role of value creation, capture and exchange in limiting the liability of newness for new entrant museums Christine Burton

2 Here to stay. The role of value creation, capture and exchange in limiting the liability of newness for new entrant museums Christine Burton A thesis submitted in fulfilment of the requirements of the degree of Doctor of Philosophy 2006 School of Leisure Sport and Tourism University of Technology, Sydney ii

3 Certificate of Authorship and Originality I certify that the work in this thesis has not previously been submitted for a degree nor has it been submitted as part of requirements for a degree except as fully acknowledged within the text. I also certify that the thesis has been written by me. Any help that I have received in my research work and the preparation of the thesis itself has been acknowledged. In addition, I certify that all information sources and literature used are indicated in the thesis. Signature iii

4 Acknowledgements There are a number of people who have assisted me in the course of this thesis and I would like to acknowledge and thank them: Informants in the case studies were generous with their time, forthright in their opinions and meticulous with their recollection of events. I am indebted to their generosity and thoughtfulness. My supervisors, Professor Rob Lynch and Professor Ian Palmer, were a constant source of wisdom, inspiration and guidance. They encouraged critical self-reflection and intellectual rigour in steering me in directions that proved rewarding. I am grateful for their steadfastness in the course of this research. I am grateful to the Head of the School of Leisure Sport and Tourism, Assoc Professor Bruce Hayllar, who was generous in allowing me time away from teaching to complete this work. The research and writing of a thesis is a long and lonely endeavour. I am grateful to my family for their understanding, support and love during this time. This work is dedicated to my partner, Andrew, and to my father. iv

5 Abbreviations ACT AIATSIS Australian Capital Territory Australian Institute for Aboriginal and Torres Strait Islander Studies AMIC ANU ARC ATSI ANMM CSO EE HHT NMA MAAS MMAPSS NGO NSW USA Australian Mining Industry Council Australian National University Australian Research Council Aboriginal and Torres Strait Islander Australian National Maritime Museum Community Service Obligations Earth Exchange Historic Houses Trust National Museum of Australia Museum of Applied Arts and Sciences Maritime Museums of Australia Project Support Scheme Non Government Organization New South Wales United States of America v

6 TABLE OF CONTENTS CERTIFICATE OF AUTHORSHIP AND ORIGINALITY...III ACKNOWLEDGEMENTS... IV ABBREVIATIONS...V ABSTRACT...X CHAPTER 1: VALUE AND THE NEW MUSEUM CONCEPTS EXPLORED CONTRIBUTION TO KNOWLEDGE STRUCTURE OF THE THESIS...14 CHAPTER 2: AN EMERGENT FRAMEWORK OF VALUE CREATION, CAPTURE AND EXCHANGE OVERVIEW VALUE CREATION IN THE MUSEUM AND NONPROFIT SECTORS ACCOUNTABILITY AND ALIGNMENT STAKEHOLDERS TYPES OF STAKEHOLDERS: COLLABORATORS, SPONSORS, THE PUBLIC AND THE STATE VALUE CREATION, VALUE CAPTURE, ACCOUNTABILITY, ALIGNMENT AND STAKEHOLDERS NEW ENTRANTS AND LIMITING THE LIABILITY OF NEWNESS IN THE NONPROFIT SECTOR AN EMERGING FRAMEWORK THE RESEARCH QUESTION AND SUBSIDIARY QUESTIONS CONCLUSION...80 CHAPTER 3: METHODOLOGY THE PURPOSE OF THE RESEARCH SITUATING THE RESEARCH ACASE STUDY APPROACH THE STUDY DESIGN:CASE SELECTION CONCEPT DEFINITIONS AND OPERATIONALISATION CONDUCTING THE STUDY CONCLUSION CHAPTER 4: CASE STUDY: THE NATIONAL MUSEUM OF AUSTRALIA THE NATIONAL MUSEUM OF AUSTRALIA: THE STORY OF NEW ENTRY STAKEHOLDER DESCRIPTIONS ANALYSIS OF VALUE CREATION, CAPTURE AND EXCHANGE LIMITING THE LIABILITY OF NEWNESS vi

7 CHAPTER 5: CASE STUDY: AUSTRALIAN NATIONAL MARITIME MUSEUM THE ANMM: THE STORY OF NEW ENTRY STAKEHOLDER DESCRIPTIONS ANALYSIS OF VALUE CREATION, CAPTURE AND EXCHANGE LIMITING THE LIABILITY OF NEWNESS CHAPTER 6: CASE STUDY: THE MINT THE MINT: THE STORY OF NEW ENTRY STAKEHOLDER DESCRIPTIONS ANALYSIS OF VALUE CREATION, CAPTURE AND EXCHANGE LIMITING THE LIABILITY OF NEWNESS CHAPTER 7: CASE STUDY: THE EARTH EXCHANGE THE EARTH EXCHANGE: THE STORY OF NEW ENTRY STAKEHOLDER DESCRIPTIONS ANALYSIS OF VALUE CREATION, CAPTURE AND EXCHANGE LIMITING THE LIABILITY OF NEWNESS CHAPTER 8: VALUE CREATION, CAPTURE AND EXCHANGE IN LIMITING THE LIABILITY OF NEWNESS A VALUE CYCLE FRAMEWORK OF NEW ENTRY FROM THE CASE STUDIES CONCLUSION APPENDIX 1: AN OVERVIEW OF MUSEUM MANAGEMENT APPENDIX 2: CONSTRUCT DEVELOPMENT FROM INFORMANTS AND INTERVIEW GUIDELINES APPENDIX 3: CASE STUDIES: COMPARISON OF MARKET SHARE AND GOVERNMENT APPROPRIATIONS REFERENCES vii

8 Tables Table 1: The elements of value creation, capture and exchange and limiting the liability of newness 76 Table 2: Concepts and questions 78 Table 3: Definitions and operationalisation of the research question 98 Table 4: Types of informants for each case study 102 Table 5: National Museum of Australia: Table of attributes for value creation, capture and exchange for different stakeholders 127 Table 6: NMA collaborative research projects 137 Table 7: NMA analysis of sponsorship funding 140 Table 8: NMA visitor analysis Table 9: NMA analysis of public programs 144 Table 10: NMA growth of collection 145 Table 11: NMA government funding patterns and staffing Table 12: NMA analysis of visitor cost 152 Table 13: ANMM: Table of attributes for value creation, capture and exchange for different stakeholders 178 Table 14 : Visitor numbers to the ANMM Table 15: Proportion of earned income to government appropriations 193 Table 16: ANMM Value of Sponsorship 194 Table 17: Admissions and gate receipts Table 18: Average visitor spend at Kiosk/Restaurant and shop Table 19: The Mint: Table of attributes for value creation, capture and exchange for different stakeholders 217 Table 20: Visitor attendance at the Mint Table 21: Visitor attendance at the Mint Table 22: Earth Exchange: visitor numbers from Table 23: Earth Exchange: Table of attributes for value creation, capture and exchange for different stakeholders 250 Table 24: Percentage of sponsorship revenue to government revenue 263 Table 25: Admission revenue as a percentage of total revenue 264 Table 26: Summary of value attributes across cases 276 Table 27: Shifts in museum paradigms 312 Table 28: Constructs developed from the interviews using the Value Cycle Framework as a working analytical tool 319 Figures Figure 1: Value Cycle Framework of New Entrant Museums 7 Figure 2: Strategy in the Public Sector 28 Figure 3: Stakeholder typology: one, two or three attributes present 44 Figure 4: New entry time span - elements of value and survival, transformation or exit 70 Figure 5: The Value Cycle Framework of New Entrant Museums 75 Figure 6: Case study research diagram 105 Figure 7: Relationship between Upstream and Negotiated Stakeholders and the Museum Figure 8: Relationship between Upstream and Negotiated Stakeholders and the Museum viii

9 Figure 9: Relationship between Upstream and Negotiated Stakeholders and the ANMM Figure 10 : Relationship between Upstream and Negotiated Stakeholders and the Mint Figure 11 : Relationship between Upstream and Negotiated Stakeholders and the Mint Figure 12: Relationship between Upstream and Negotiated Stakeholders and the Earth Exchange Figure 13: The Value Cycle Framework of New Entrant Museums 274 Figure 14: The Revised Value Cycle Framework of New Entrant Museums 298 Figure 15: Museum and art gallery market share Figure 16: Canberra market share Figure 17: Government appropriations Figure 18: Sydney market share Figure 19: Government appropriations All photographs in this thesis were taken by the author ix

10 Abstract This thesis examines the concepts of value creation, capture and exchange in limiting the liability of newness for nonprofit museums entering the sector. There has been considerable examination of cultural value in relation to museums. However, little is known about how value is created, captured and exchanged for stakeholders in new museums. It is posited that value creation, capture and exchange constitute a value cycle. Through this value cycle management in new museums detects and limits the liability of newness. The ability to detect and limit the liability of newness enables the continuation of the museum. If the liability of newness is not limited, it may mean that a new museum exits the sector or is transformed. The concept of a value cycle is derived from an examination of the nonprofit management literature, aspects of the for-profit management literature and the arts and museum management literature. Value creation is a key concept in the three literature areas. Value creation in this context, is specifically defined as the worth of the physical manifestation of the museum. It resides in the building and the collection, services and programs within the building. It is suggested that this value needs to be transformed and consumed by a range of stakeholders. The transformation of value creation is denoted as value capture. Value capture is the appeal of programs, projects and activities. Value capture includes how well the products and services align with particular stakeholders, how accountable the managers are to stakeholders and how products and services are consumed by stakeholders. The measure of how managers have been able to capture value is in the realm of value exchange. Value exchange is the merit of programs, projects and activities. Value exchange is in the form of revenue raised through sponsorship; continuation of revenue investment by the principal stakeholder, the state; time and money transacted by visitors; and intangible exchange such as leadership and reputation enhancement through collaborations. A Value Cycle Framework of New Entrant Museums is then developed as a working analytical tool to assess how the value cycle operates and how the liability of newness is detected and limited by museum management. x

11 The Value Cycle Framework is used to assess four cases. These case studies include the National Museum of Australia as a purpose built new entrant; the Australian National Maritime Museum as a purpose built new entrant; the Mint as a recycled new entrant; and the Earth Exchange as a refurbished new entrant. Each case is assessed discretely using secondary and primary source material and analysing qualitative data generated from interviews with key stakeholders. The cases are then compared in order to track similarities and differences in relation to value creation, capture and exchange. The research findings suggest that a value cycle is operating in relation to new entrant museums. This value cycle is dynamic and non-sequential. Until value creation is floated for a range of stakeholders it is difficult for managers to know the worth of their content, location or their building. Value creation is a nominal starting point, signifying the arrival of a new entrant in the museum marketplace. However, value capture is the zone that is the most vulnerable and volatile for managers of new museums. Typically in these case studies value capture includes a disruptive episode, such as a review process that indicates the liability of newness. Managers within the museum who can respond and resolve contradictions between museological beliefs and the demands of stakeholders (and in so doing limit the liability of newness) are likely to continue museum operations. Senior executives who find such reconciliation more difficult, jeopardize the future operations of the museum to such an extent that the museums close or are transformed within the museum sector. Through these four case studies a revised Value Cycle Framework is developed as an analytical device. This analytical framework can assist in understanding the processes involved in new entry for museums. xi

Museum of Australian Democracy at Old Parliament House

Museum of Australian Democracy at Old Parliament House APPLICATION PACK Museum of Australian Democracy at Old Parliament House Housed in one of Australia s most prominent national heritage listed buildings, the Museum of Australian Democracy (MoAD) at Old

More information

UNDERSTANDING CHANGE AND CHANGE MANAGEMENT PROCESSES: A CASE STUDY. Carlo D Ortenzio

UNDERSTANDING CHANGE AND CHANGE MANAGEMENT PROCESSES: A CASE STUDY. Carlo D Ortenzio UNDERSTANDING CHANGE AND CHANGE MANAGEMENT PROCESSES: A CASE STUDY by Carlo D Ortenzio Thesis submitted in fulfillment of requirements for the degree of Doctor of Philosophy at the University of Canberra

More information

Position Description & Applicant Package: Program Assistant

Position Description & Applicant Package: Program Assistant NATIONAL ABORIGINAL SPORTING CHANCE ACADEMY (NASCA) Position Description & Applicant Package: Program Assistant Position Description & Application Package Position: Program Assistant Position Advertisement

More information

ABORIGINAL & TORRES STRAIT ISLANDER POLICY

ABORIGINAL & TORRES STRAIT ISLANDER POLICY ABORIGINAL & TORRES STRAIT ISLANDER POLICY 1. Statement of acknowledgement The Museum of Contemporary Art Australia (MCA) is located on the traditional lands of the Gadigal people of the Eora nations.

More information

The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study

The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study Janet Cheng Lian Chew B.Com. (Hons) (Murdoch University) Submitted

More information

5. THE STEVE IRWIN AWARD FOR ECOTOURISM

5. THE STEVE IRWIN AWARD FOR ECOTOURISM 5. THE STEVE IRWIN AWARD FOR ECOTOURISM This category recognises ecologically sustainable tourism with a primary focus on experiencing natural areas that foster environmental and cultural understanding,

More information

Employment at the Museum of Australian Democracy at Old Parliament House

Employment at the Museum of Australian Democracy at Old Parliament House Employment at the Museum of Australian Democracy at Old Parliament House Housed in one of Australia s most prominent national heritage listed buildings, the Museum of Australian Democracy (MoAD) at Old

More information

CATEGORY 10: BUSINESS EVENT VENUES

CATEGORY 10: BUSINESS EVENT VENUES This category recognises venues who provide high quality facilities specifically designed for business events eg meetings, incentives, conferences and exhibitions. Total score for submission 100 points

More information

8. SPECIALISED TOURISM SERVICES

8. SPECIALISED TOURISM SERVICES This category recognises the outstanding delivery of specialised tourism services that enhance the visitor experience and integrate with other tourism products. Total score for submission 100 points Site

More information

Planning for sustainable urban water: Systems-approaches and distributed strategies

Planning for sustainable urban water: Systems-approaches and distributed strategies Planning for sustainable urban water: Systems-approaches and distributed strategies Simon Anthony Fane Institute for Sustainable Futures University of Technology, Sydney Thesis submitted for the PhD in

More information

Banduk Marika, Yolngu (Artist) PLEASE MAKE A SUBMISSION TO THE

Banduk Marika, Yolngu (Artist) PLEASE MAKE A SUBMISSION TO THE The ecosystem, the environment we live in is full of natural resources. Our art is our resource, it belongs to us, we use it in a ceremonial context; it is a resource for our survival. If control of that

More information

ABORIGINAL EMPLOYMENT STRATEGY TAFE NSW Western Institute. Enrol Now. Enrol Anytime

ABORIGINAL EMPLOYMENT STRATEGY TAFE NSW Western Institute. Enrol Now. Enrol Anytime ABORIGINAL EMPLOYMENT STRATEGY 2015 2018 Enrol Now. Enrol Anytime. 1300 823 393 www.wit.tafensw.edu.au 90009 TAFE NSW Western Institute. STRATEGIC SUMMARY TAFE Western s Vision for Aboriginal Employment

More information

SEEK INTELLIGENCE 2006 EMPLOYEE SATISFACTION & MOTIVATION

SEEK INTELLIGENCE 2006 EMPLOYEE SATISFACTION & MOTIVATION SEEK INTELLIGENCE 2006 EMPLOYEE SATISFACTION & MOTIVATION SEEK INTELLIGENCE: 2006 SURVEY OF EMPLOYEE SATISFACTION AND MOTIVATION IN AUSTRALIA Have you ever wondered what Australian employees really think

More information

Superintendent s Entry Plan The First 100 Days. Kenneth R. Bossert, Ed. D.

Superintendent s Entry Plan The First 100 Days. Kenneth R. Bossert, Ed. D. Superintendent s Entry Plan The First 100 Days Kenneth R. Bossert, Ed. D. Table of Contents: Introduction 1) Objective 1 Develop Key Relationships a. Board of Education i. Establish systems for Effective

More information

University of Wollongong. Research Online

University of Wollongong. Research Online University of Wollongong Research Online University of Wollongong Thesis Collection 1954-2016 University of Wollongong Thesis Collections 2003 Teacher education and teacher competencies: a study of how

More information

Application Kit. Position Description: Development & Communications Officer

Application Kit. Position Description: Development & Communications Officer Application Kit Position Description: Development & Communications Officer National Aboriginal Sporting Chance Academy (NASCA), Recruitment for Development and Communications Officer, November 2017 Application

More information

Canberra Convention Bureau Strategic Plan Updated July 2012 with revised targets

Canberra Convention Bureau Strategic Plan Updated July 2012 with revised targets Canberra Convention Bureau Strategic Plan 2011 2015 Updated July 2012 with revised targets Chairman s Message The Canberra Convention Bureau was established in 1982 to attract business events to the ACT

More information

Market Orientation and Business Performance: Empirical Evidence from Thailand

Market Orientation and Business Performance: Empirical Evidence from Thailand Market Orientation and Business Performance: Empirical Evidence from Thailand Wichitra Ngansathil Department of Management Faculty of Economics and Commerce The University of Melbourne Submitted in total

More information

Artist: Sarrita King Painting: Earth Cycles Karen Mundine

Artist: Sarrita King Painting: Earth Cycles Karen Mundine Innovate Reconciliation Action Plan Sept 2017 Sept 2019 A message from the Chief Executive Officer, Reconciliation Australia Contents Reconciliation Australia congratulates Boeing on the development of

More information

The importance of listening: for effective leading, engaging and serving

The importance of listening: for effective leading, engaging and serving The importance of listening: for effective leading, engaging and serving Dr Louise Parkes ACSA National Conference, Sydney, September 2011 e: louise.parkes@voiceproject.com.au p: 02 8875 2803 listen up...

More information

Position Description. Application Kit

Position Description. Application Kit Position Description Application Kit 1 Fundraising Manager Position Advertisement! NASCA is an innovative Aboriginal notforprofit experiencing a period of growth. We are currently seeking a Fundraising

More information

Public Engagement with Research

Public Engagement with Research University of Oxford Public Engagement with Research Strategic Plan 1.0 Preamble The purpose of this Plan is two-fold: 1.1 to frame an ambitious vision for Public Engagement with Research at Oxford; 1.2

More information

SRI01 TRADE SKILLS ASSESSMENT APPLICATION FORM

SRI01 TRADE SKILLS ASSESSMENT APPLICATION FORM Occupation (title) PERSONAL DETAILS ANZSCO code 3 Your name Mr Mrs Miss Ms Other Family Name Please read the Explanatory Notes and TRA Migration Skills Assessment Applicant Guidelines available on our

More information

A RISK ASSESSMENT STUDY ON ELECTRONIC VOTING SYSTEM FAISAL ABDULLAH SAKHAR AL AMRY MASTER OF TECHNOLOGY MANAGEMENT UNIVERSITI MALAYSIA PAHANG

A RISK ASSESSMENT STUDY ON ELECTRONIC VOTING SYSTEM FAISAL ABDULLAH SAKHAR AL AMRY MASTER OF TECHNOLOGY MANAGEMENT UNIVERSITI MALAYSIA PAHANG A RISK ASSESSMENT STUDY ON ELECTRONIC VOTING SYSTEM FAISAL ABDULLAH SAKHAR AL AMRY MASTER OF TECHNOLOGY MANAGEMENT UNIVERSITI MALAYSIA PAHANG UNIVERSITI MALAYSIA PAHANG DECLARATION OF THESIS AND COPYRIGHT

More information

A School Review Checklist:

A School Review Checklist: A School Review Checklist: Indicators of a successful Aboriginal and Torres Strait Islander Education Program This School Review Checklist has been developed for school leaders. The aim of the checklist

More information

Shopping through gritted teeth Retail Forecasts August 2017 Public Executive Summary

Shopping through gritted teeth Retail Forecasts August 2017 Public Executive Summary Shopping through gritted teeth Retail Forecasts August 2017 Public Executive Summary Released 12 th September 2017 Shopping through gritted teeth Recent months have seen consumer sentiment drift down but

More information

Aboriginal and Torres Strait Islander EMPLOYMENT STRATEGY

Aboriginal and Torres Strait Islander EMPLOYMENT STRATEGY Aboriginal and Torres Strait Islander EMPLOYMENT STRATEGY 2016-2020 Aboriginal and Torres Strait Islander Employment Strategy 2016-2020 At Southern Cross University we acknowledge the Traditional Custodians

More information

A STUDY OF QUEUING TIME IN WAITING LINE OF SUPERMARKET AT CASHIER COUNTER BY USING SIMULATION

A STUDY OF QUEUING TIME IN WAITING LINE OF SUPERMARKET AT CASHIER COUNTER BY USING SIMULATION A STUDY OF QUEUING TIME IN WAITING LINE OF SUPERMARKET AT CASHIER COUNTER BY USING SIMULATION NUR ATIRAH BINTI ABIT PC12029 ITM NUR ATIRAH ABIT BACHELOR OF INDUSTRIAL TECHNOLOGY MANAGEMENT WITH HONORS

More information

Benchmarking for Supplier Diversity Success

Benchmarking for Supplier Diversity Success Benchmarking for Supplier Diversity Success Natalie Walker Founder and Managing Director Inside Policy Koorinya Moreton Project Assistant Inside Policy More than business How corporate & government buyers

More information

Matt Kelly Young Achiever Award Winner. Sponsorship Proposal Page 2

Matt Kelly Young Achiever Award Winner. Sponsorship Proposal Page 2 "Upon hearing about the Queensland Young Achiever Awards and being encouraged to submit my details, I'll be honest and say I was a little apprehensive. With so many impressive awards organisations and

More information

Hannah Wardill Young Achiever Award Winner To read more testimonials please click here. Sponsorship Proposal Page 2

Hannah Wardill Young Achiever Award Winner To read more testimonials please click here. Sponsorship Proposal Page 2 "I have been involved in the Channel 9 Young Achievers for the past three years, making it to the semi-finals in 2014 and 2015 and finally winning in 2016. Each year, I have attended the Gala Presentation

More information

NGO Benchmarking Model

NGO Benchmarking Model NGO Benchmarking Model Evidence Guidelines 17 August 2017 Version 2.0 Contents 1 NGO Benchmarking Model 3 About the NGO Benchmarking Model 3 How to use the Benchmarking Model 3 How does the Benchmarking

More information

GLOSSARY OF TERMS ENTREPRENEURSHIP AND BUSINESS INNOVATION

GLOSSARY OF TERMS ENTREPRENEURSHIP AND BUSINESS INNOVATION Accounts Payable - short term debts incurred as the result of day-to-day operations. Accounts Receivable - monies due to your enterprise as the result of day-to-day operations. Accrual Based Accounting

More information

UNIVERSITY OF CALGARY Human Resources LEARNING & DEVELOPMENT GUIDELINES MANAGEMENT AND PROFESSIONAL STAFF

UNIVERSITY OF CALGARY Human Resources LEARNING & DEVELOPMENT GUIDELINES MANAGEMENT AND PROFESSIONAL STAFF UNIVERSITY OF CALGARY Human Resources LEARNING & DEVELOPMENT GUIDELINES MANAGEMENT AND PROFESSIONAL STAFF June, 2017 CONTENTS I. Introduction... 3 II. Philosophy... 4 III. Guiding Principles... 4 IV. Eligibility...

More information

Understanding the Visitor Economy

Understanding the Visitor Economy Understanding the Visitor Economy Phil Reddy Tourism Strategy Manager Northwest Regional Development Agency 2006 Summary In this report, Phil Reddy, the Tourism Strategy Manager for the Northwest Development

More information

Role Description Booking Services & Rostering Officer

Role Description Booking Services & Rostering Officer Role Description Booking Services & Rostering Officer Cluster Planning and Environment Agency Sydney Living Museums Division/Branch/Unit Corporate & Commercial Division/Booking Services Team Location The

More information

Tendering Guidelines

Tendering Guidelines Public Relations Institute of Australia Suit e 506, 83 Yo rk St reet Syd n ey NSW 2000 T: 02 9331 3346 F: 02 9279 3888 w w w.p ria.com.au in f o @p ria.co m.au Tendering Guidelines Appointment of Public

More information

The first step to defining clarity for your family business

The first step to defining clarity for your family business t h e f a m i l y b u s i n e s s q u e s t i o n n a i r e The first step to defining clarity for your family business M ost planning begins and ends with the numbers. The Legacy Business Optimization

More information

I. POLICY FOR INTERNAL ALIGNMENT

I. POLICY FOR INTERNAL ALIGNMENT 1 TABLE OF CONTENTS PHASE I Summary.... 3 I. Internal Alignment.....3 II. Job Structure Evaluation..3 Appendix I. Compensable Families...6 Appendix II. Compensable levels...7 Appendix III Defining Compensable

More information

Best Practice Assessment Centre Methodoloy for Aboriginal and Torres Strait Islanders

Best Practice Assessment Centre Methodoloy for Aboriginal and Torres Strait Islanders Best Practice Assessment Centre Methodoloy for Aboriginal and Torres Strait Islanders Kim has worked in the Organizational Development Industry for the past 8 years and has gained extensive experience

More information

To read more testimonials please click here

To read more testimonials please click here 3 3 4 5 5 8 9 9 10 "Being involved in the community dedicating my life's work to helping all ages on the autism spectrum is truly one of the most rewarding experiences. The Victorian Young Achiever Awards

More information

Reconciliation Action Plan. January 2018-January WCFDVS Reconciliation Action Plan January January

Reconciliation Action Plan. January 2018-January WCFDVS Reconciliation Action Plan January January Reconciliation Action Plan January -January 2019 WCFDVS Reconciliation Action Plan January - January 2019 1 Cover art: No Harm Will Come Artist: Norma MacDonald Norma MacDonald was born in Geraldton and

More information

INFORMATION SECURITY MANAGEMENT MATURITY: A STUDY OF SELECT ORGANIZATIONS

INFORMATION SECURITY MANAGEMENT MATURITY: A STUDY OF SELECT ORGANIZATIONS INFORMATION SECURITY MANAGEMENT MATURITY: A STUDY OF SELECT ORGANIZATIONS ABHISHEK NARAIN SINGH DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY DELHI MARCH, 2014 Indian Institute of Technology

More information

ONE COUNTRY, MANY VOICES BCA 2012 INDIGENOUS ENGAGEMENT SURVEY SUMMARY

ONE COUNTRY, MANY VOICES BCA 2012 INDIGENOUS ENGAGEMENT SURVEY SUMMARY ONE COUNTRY, MANY VOICES BCA 2012 INDIGENOUS ENGAGEMENT SURVEY SUMMARY About this publication The Business Council of Australia (BCA) brings together the chief executives of more than 100 of Australia

More information

Principles for action

Principles for action Wellbeing Series Principles for action For thriving individuals, families, workplaces and communities June 2017 This publication was developed by the Mental Health Commission of NSW in consultation with

More information

Table of Contents. Foreword 3. Introduction 5. What s the strategy? 7. The vision 7. The strategy 7. The goals 7. The priorities 8

Table of Contents. Foreword 3. Introduction 5. What s the strategy? 7. The vision 7. The strategy 7. The goals 7. The priorities 8 Table of Contents Message from Minister Sorenson 2 Foreword 3 National Strategy for Financial Literacy Count me in, Canada 5 Introduction 5 What s the strategy? 7 The vision 7 The strategy 7 The goals

More information

BrightPath Early Leaning Inc. Audit Committee Charter

BrightPath Early Leaning Inc. Audit Committee Charter BrightPath Early Leaning Inc. Audit Committee Charter 1. Purpose The purpose of the Audit Committee is to assist the Board of BrightPath Early Learning Inc. ( BrightPath ) in its oversight of: (a) The

More information

INFORMATION ABOUT THE DEPARTMENT

INFORMATION ABOUT THE DEPARTMENT INFORMATION ABOUT THE DEPARTMENT The Digital Directorate is responsible for the delivery of the Gallery s Digital Strategy and programme, along with its communications, media and creative outputs. The

More information

MATSITI Project Plan

MATSITI Project Plan More Aboriginal and Torres Strait Islander Teachers Initiative MATSITI Project Plan 2012 15 Project Specification University of South Australia David Unaipon College of Indigenous Education and Research

More information

RESPONDANT: MANAGEMENT

RESPONDANT: MANAGEMENT RESPONDANT: MANAGEMENT A QUESTIONNAIRE ON HRD POLICIES AND PRACTICES OF TOURISM INDUSTRY AN EMPERICAL STUDY OF SELECTED TOURISM PLACES IN GUJARAT Respondents Profile (1) Name and address of the organisation

More information

Our Reconciliation Action Plan

Our Reconciliation Action Plan Shell Australia Reconciliation Action Plan 2011 Our Reconciliation Action Plan Shell has decided to put in a place a RAP to ensure that we are playing a role in reconciliation activities in Australia,

More information

Appointment details Procurement Officer

Appointment details Procurement Officer Appointment details Procurement Officer Job Ref: R170287 Closing Date: 23.59 hours BST on Wednesday 12 July 2017 Contents About Aston University Welcome from Neil Scott, Chief Financial Officer University

More information

Position Description

Position Description Position Description Position: Reports To: Direct Reports: Chief Executive Officer IFL- 247 Board of Directors Corporate Services Manager Health Services Manager Senior Medical Officer Purpose of the Role

More information

Application Form (OSAP / 457)

Application Form (OSAP / 457) Application Form (OSAP / 457) Please complete the following application in accordance with the relevant guidelines. APPLICANT FULL NAME: Section 1: Select your trade and relevant skills assessment program.

More information

STRATEGIC PLAN Australian Karting Association Ltd T/A Karting Australia

STRATEGIC PLAN Australian Karting Association Ltd T/A Karting Australia STRATEGIC PLAN 2016-2018 Australian Karting Association Ltd T/A Karting Australia Background Challenges & Opportunities The objective was to create a plan for Karting Australia s future that will see karting

More information

ART ECO, CHONGMING ISLAND, CHINA MONIKA THADHANI COLLEGE OF ARCHITECTURE

ART ECO, CHONGMING ISLAND, CHINA MONIKA THADHANI COLLEGE OF ARCHITECTURE ART ECO, CHONGMING ISLAND, CHINA BY MONIKA THADHANI COLLEGE OF ARCHITECTURE Submitted in partial fulfillment of the requirements for the degree of Master of Science in Architecture in the Graduate College

More information

Reconciliation Action Plan 2o13-2o15

Reconciliation Action Plan 2o13-2o15 Reconciliation Action Plan 2o13-2o15 Acknowledgement of Country Save the Children respectfully acknowledges the traditional owners and custodians of the land on which we work, and pays respect to Elders

More information

HR Excellence in Research Action Plan

HR Excellence in Research Action Plan HR Excellence in Research Action Plan (Photo. T. Degórski, GMU) December 2017 TEMPLATE 2: HR STRATEGY - ACTION PLAN Name Organisation under review: AKADEMIA MORSKA W GDYNI (Eng. GDYNIA MARITIME UNIVERISTY)

More information

2016/17 Sponsorship Proposal

2016/17 Sponsorship Proposal 2016/17 Sponsorship Proposal TABLE OF CONTENTS EECUTIVE SUMMARY 3 AIMS & OBJECTIVES 4 CATEGORY OPTIONS 4 OPERATIONS & EVENTS 5 Launch 5 Call for Nominations 5 Judging of Nominations 6 Awards Gala Presentation

More information

[ORGANIZATION] Sponsorship Policy

[ORGANIZATION] Sponsorship Policy [ORGANIZATION] Sponsorship Policy Definition Sponsorship is a business relationship between two organizations. In this case it is between the [ORGANIZATION] and traditionally corporations but it could

More information

RESEARCH AND PUBLICATION POLICY

RESEARCH AND PUBLICATION POLICY RESEARCH AND PUBLICATION POLICY Purpose AIB has a commitment to high quality research and publications. Accordingly, Staff employed by AIB are expected to maintain research and publishing activity, supervise

More information

Reconciliation Action Plan

Reconciliation Action Plan Reconciliation Action Plan GLORIA TAMERRE PETYARRE born c1945 Utopia, 270kms north east of Alice Springs language group: Anmatyerre country: Atnangkere Awelye 1992 acrylic on canvas 132 x 132 cms image

More information

Risk culture. Building great organisations and growing your foundation for success CAPABILITY STATEMENT 2016

Risk culture. Building great organisations and growing your foundation for success CAPABILITY STATEMENT 2016 Risk culture Building great organisations and growing your foundation for success CAPABILITY STATEMENT 2016 What the regulators are saying about risk culture 2 3 An effective risk culture guides and facilitates

More information

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES NSW DEPARTMENT OF EDUCATION AND COMMUNITIES Position Description POSITION DETAILS Position Title: Reports to: Manager, Asset Management Unit (Various locations) Manager, Delivery Date: April 2010 PRIMARY

More information

SEEK Intelligence Survey of Employee Satisfaction and Motivation in New Zealand

SEEK Intelligence Survey of Employee Satisfaction and Motivation in New Zealand SEEK Intelligence 2004 Survey of Employee Satisfaction and Motivation in New Zealand The second SEEK Intelligence Survey of Employee Satisfaction and Motivation in New Zealand has collected responses from

More information

Emmanuel Christian School 4607 West Laskey Rd Toledo, OH

Emmanuel Christian School 4607 West Laskey Rd Toledo, OH Emmanuel Christian School 4607 West Laskey Rd Toledo, OH 43623 419-885-3558 Proud Member of the Association of Christian Schools International Application for: Elementary Principal Date of Application:

More information

A hive mentality Collaboration lessons for Australian oil and gas

A hive mentality Collaboration lessons for Australian oil and gas A hive mentality Collaboration lessons for Australian oil and gas Bees in a honeybee swarm, just like... neurons in a human brain, achieve their collective wisdom by organizing themselves in such a way

More information

Graduate Diploma of Family Dispute Resolution CHC80115

Graduate Diploma of Family Dispute Resolution CHC80115 Graduate Diploma of Family Dispute Resolution CHC80115 Thank you for your interest in the CHC80115 Graduate Diploma of Family Dispute Resolution! This program outline is designed to provide you with detailed

More information

STAKEHOLDER Responsibilities ACCOUNTABLE TO...

STAKEHOLDER Responsibilities ACCOUNTABLE TO... Governance Trustees Trustees set the values and strategic direction and policies of the Trust. Trustees determine the governance structures for the Trust, approve the Scheme of Delegation and Risk Register.

More information

PRESIDENT'S OFFICE. No April 1996 NO. 27 OF 1996: NATIONAL EDUCATION POLICY ACT, 1996.

PRESIDENT'S OFFICE. No April 1996 NO. 27 OF 1996: NATIONAL EDUCATION POLICY ACT, 1996. PRESIDENT'S OFFICE No. 697. 24 April 1996 NO. 27 OF 1996: NATIONAL EDUCATION POLICY ACT, 1996. It is hereby notified that the President has assented to the following Act which is hereby published for general

More information

General Manager Corporate Services (Ongoing, fulltime position based at Head Office)

General Manager Corporate Services (Ongoing, fulltime position based at Head Office) Institute for Urban Indigenous Health Ltd ACN 140 019 290 General Manager Corporate Services (Ongoing, fulltime position based at Head Office) What do we do? The Institute for Urban Indigenous Health (IUIH)

More information

Safety Perception / Cultural Surveys

Safety Perception / Cultural Surveys Safety Perception / Cultural Surveys believes in incorporating safety, health, environmental and system management principles that address total integration, thus ensuring continuous improvement, equal

More information

DIMENSIONS OF ORGANISATIONAL KNOWLEDGE MANAGEMENT (OKM)

DIMENSIONS OF ORGANISATIONAL KNOWLEDGE MANAGEMENT (OKM) UNIVERSITY OF SOUTHERN QUEENSLAND DIMENSIONS OF ORGANISATIONAL KNOWLEDGE MANAGEMENT (OKM) A Study on Malaysian Managers using the Multidimensional USQ KM Scale A Dissertation submitted by Barbara Skadiang,

More information

Position Titles also reporting to the Supervisor: Sport Services Manager Development Manager Development Officer

Position Titles also reporting to the Supervisor: Sport Services Manager Development Manager Development Officer Job Title: Position Location: Incumbent: Corporate Services Manager Full Time State Office (Homebush) New position Yachting NSW is committed to the principles of Equal Employment Opportunity, Occupational

More information

FORMULA 1.0 GLIDING GRAND PRIX 2018 SPONSORSHIP PROSPECTUS

FORMULA 1.0 GLIDING GRAND PRIX 2018 SPONSORSHIP PROSPECTUS FORMULA 1.0 GLIDING GRAND PRIX 2018 SPONSORSHIP PROSPECTUS Introduction The Formula 1.0 Gliding Grand Prix is a new and innovative gliding competition bringing the growing sport of gliding into the 21

More information

Understanding Changes to the Certified Internal Auditor Program for 2013

Understanding Changes to the Certified Internal Auditor Program for 2013 Understanding Changes to the Certified Internal Auditor Program for 2013 Certified Internal Auditor (CIA ) 2013 Content Change Overview: This document is provided by IIA Global Headquarters to explain

More information

Equal Opportunity and Diversity Policy

Equal Opportunity and Diversity Policy Equal Opportunity and Diversity Policy Abstract The University of Technology Sydney is committed to equal opportunity in education and employment for students and staff. It aims to provide an environment

More information

CUdiscover. Network + Mentor + Collaborate engage.learn.grow CONCEPT DOCUMENT

CUdiscover. Network + Mentor + Collaborate engage.learn.grow CONCEPT DOCUMENT CUdiscover Network + Mentor + Collaborate engage.learn.grow CONCEPT DOCUMENT TEAM MEMBERS: Michael Atkinson, G&F Financial Group Robbie Roberson, Oregon Community Credit Union Melissa Vigil, Northwest

More information

Guidelines: Survey Procedures for Tourism Economic Impact Assessments of Gated, Permanent Attractions

Guidelines: Survey Procedures for Tourism Economic Impact Assessments of Gated, Permanent Attractions Guidelines: Survey Procedures for Tourism Economic Impact Assessments of Gated, Permanent Attractions Submitted to: Federal-Provincial-Territorial Culture/Heritage and Tourism Initiative and Tourism British

More information

WMCP WEALTH MANAGEMENT CERTIFIED PROFESSIONAL

WMCP WEALTH MANAGEMENT CERTIFIED PROFESSIONAL WMCP WEALTH MANAGEMENT CERTIFIED PROFESSIONAL THE MODERN WAY TO MANAGE WEALTH. The WMCP delivers an advanced specialization in personal wealth and investment management unlike any other professional credential

More information

Conflicts of Interest, Conflicts of Commitment, and Outside Activities

Conflicts of Interest, Conflicts of Commitment, and Outside Activities Conflicts of Interest, Conflicts of Commitment, and Outside Activities Section: Chapter: Date Updated: V: Human Resources 29 December 17, 2013 29.1. Policy 29.1.1 Applicability. This policy applies to

More information

(pronounced krice'-son) (origin Ancient Greek κρείσσων, ον) (noun) stronger, i.e. greater advantage: better

(pronounced krice'-son) (origin Ancient Greek κρείσσων, ον) (noun) stronger, i.e. greater advantage: better (pronounced krice'-son) (origin Ancient Greek κρείσσων, ον) (noun) stronger, i.e. greater advantage: better ABOUT US Kreisson is a construction, engineering and property law firm based in Sydney. We act

More information

Final Report Evaluation of Translation Bureau Programs Volume 2: Translation and Other Linguistic Services Program

Final Report Evaluation of Translation Bureau Programs Volume 2: Translation and Other Linguistic Services Program 2012-603 Evaluation of Translation Bureau Programs Office of Audit and Evaluation January 21, 2014 Table of Contents MAIN POINTS... i INTRODUCTION... 1 PROFILE... 1 Background... 1 Authority... 2 Roles

More information

BOARD POLICY I - VISION, MISSION & STRATEGIC OBJECTIVES

BOARD POLICY I - VISION, MISSION & STRATEGIC OBJECTIVES Preamble The Board of Trustees, as the governing authority for the Royal Ontario Museum (ROM) with powers vested in it by the Legislature of Ontario, is responsible for the institution, its policies, its

More information

AUDIT COMMITTEE CHARTER REINSURANCE GROUP OF AMERICA, INCORPORATED. the audits of the Company s financial statements;

AUDIT COMMITTEE CHARTER REINSURANCE GROUP OF AMERICA, INCORPORATED. the audits of the Company s financial statements; AUDIT COMMITTEE CHARTER REINSURANCE GROUP OF AMERICA, INCORPORATED I. Role of the Committee The Audit Committee (the Committee ) of the Reinsurance Group of America, Incorporated (the Company ) Board of

More information

IPSOS INNOVATE RECONCILIATION ACTION PLAN

IPSOS INNOVATE RECONCILIATION ACTION PLAN IPSOS INNOVATE RECONCILIATION ACTION PLAN OCT 2017 - OCT 2019 OUR VISION FOR RECONCILIATION Our vision for reconciliation is to contribute towards an Australia where Aboriginal and Torres Strait Islander

More information

Reserve Bank of Australia - Strategic SWOT Analysis Review

Reserve Bank of Australia - Strategic SWOT Analysis Review Reserve Bank of Australia - Strategic SWOT Analysis Review Reserve Bank of Australia - Strategic SWOT Analysis Review Sector Publishing Intelligence Limited (SPi) has been marketing business and market

More information

Nomination and Remuneration Committee

Nomination and Remuneration Committee Income Protection from the original provider. Terms of Reference Nomination and Remuneration Committee Terms of Reference 1. Membership a. Members of the Committee shall be appointed by the Board and shall

More information

Margaret Jane Empie. Education

Margaret Jane Empie. Education Margaret Jane Empie Summary of Qualifications: Self-directed and energetic leader. Especially skilled at building positive management and operational teams, streamlining operations to build efficiency,

More information

ACKNOWLEDGEMENT. hope this thesis will contribute to any parties that need information about shopping. online in Indonesia. Jakarta, March 2003

ACKNOWLEDGEMENT. hope this thesis will contribute to any parties that need information about shopping. online in Indonesia. Jakarta, March 2003 ACKNOWLEDGEMENT First of all, I would like to devote my gratefulness to GOD for his blessing and guidance towards my life so that I am able to finish my thesis. This thesis is written to fulfill the requirements

More information

THE POWER OF COLLABORATION. OMAN s PREMIER LAW FIRM

THE POWER OF COLLABORATION. OMAN s PREMIER LAW FIRM THE POWER OF COLLABORATION OMAN s PREMIER LAW FIRM THE POWER OF COLLABORATION INTRODUCTION Al Lawati Ezzat Aqrab Lawyers and Legal consultancy (TAQI Law ), a reputed firm offering full-fledged legal services,

More information

Request for O-1 Person of Extraordinary Ability

Request for O-1 Person of Extraordinary Ability Request for O-1 Person of Extraordinary Ability International Student and Scholar Services rth Decatur Building Suite 130 Tel: +1-404-727-3300 www.emory.edu/isss TO BE COMPLETED BY THE HIRING DEPARTMENT.

More information

Role Description Facilities Maintenance Coordinator

Role Description Facilities Maintenance Coordinator Role Description Facilities Maintenance Coordinator Cluster Agency Division/Branch/Unit Location Department of Justice Australian Museum Corporate Resources/Facilities and Security Transformation Sydney

More information

Level 3 Diploma in Warehousing and Storage ( )

Level 3 Diploma in Warehousing and Storage ( ) Level 3 Diploma in Warehousing and Storage (06-07) Candidate logbook 600/3766/0 www.cityandguilds.com January 202 Version.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

Goodstart Early Learning Reconciliation Action Plan

Goodstart Early Learning Reconciliation Action Plan Goodstart Early Learning Commemorative RAP artwork Artwork name: Pathway Leading to Artist: Cyndy Newman, Wiradjuri woman of Condobolin NSW Medium: Acrylic on canvas Cyndy Newman s story I have been painting

More information

Recognition of Prior Learning (RPL) & Credit Transfers

Recognition of Prior Learning (RPL) & Credit Transfers Recognition of Prior Learning (RPL) & Credit Transfers Content 1. Definition of Recognition of Prior Learning (RPL) and Credit Transfer 2. Recognition of Prior Learning (RPL) 3. Credit Transfer 4. RPL

More information

(MMU is ISO 9001:2008 Certified)

(MMU is ISO 9001:2008 Certified) MULTIMEDIA UNIVERSITY OF KENYA P.O. BOX 15653 00503, NAIROBI, KENYA. MAGADI ROAD, Tel. +254 20 2071391/2/3, Fax: +254 20 2071247 (MMU is ISO 9001:2008 Certified) NOMINATION PROCEDURE 1. Calls for nominations

More information

Volunteering at the National Library of Wales: Helping us to achieve

Volunteering at the National Library of Wales: Helping us to achieve Volunteering at the National Library of Wales: Helping us to achieve Revised Version 2015 1. The Library The National Library of Wales, established in 1907, is one of the great libraries of the world and

More information

Master in Marketing, Management Communications and Media

Master in Marketing, Management Communications and Media Master in Marketing, Management Communications and Media MASTER Programmes Overview The 18-month Master s in Marketing, Management, Communications and Media prepares students for career opportunities in

More information