Seminar on Sharing Success Stories and Challenges in e-governance/e- Administration

Transcription

1 THE UNITED REPUBLIC OF TANZANIA President s office, Public Service Management Seminar on Sharing Success Stories and Challenges in e-governance/e- Administration Countries experiences Case of Tanzania Dr. Jabiri Kuwe Bakari (Chief Executive Officer) e-government Agency (ega) - Tanzania Tangier - Morocco April

2 Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward

3 Stone, Iron, Industry, Information Age! The world has now moved from natural resources to information economy Africa?

4 Internal Government operations Public service access through different providers &devices Taxes, regulations, licenses, student loans etc. Taxes, Contracts, licenses Citizens Through various Internet Service Providers Business community the main objective of e-government is to extend services to the people via an alternative medium Shared Resources (Data Centres, Connectivity, etc Government Cloud Shared resources Dashboard G2G Improved, LAN, Apps, Governance End user support Wakala ya Serikali Mtandao 4

5 Gartner, an international e-business research consultancy firm, has formulated a four-phase e-governance model. The model serves as a reference for governments to position itself in the overall evolution of an e- governance strategy. Increasing value to Citizen / Business e-governance Stages Phase Transformation Phase Transaction Phase Information Phase Interaction Increasing complexity Figure : E-governance Maturity Model(Gartner, 2000)

6 We are following this Model 6

7 EXAMPLE: SOUTH KOREA E-GOVERNMENT BODY STRUCTURE

8 Rank Country E-government development index 1 Republic of Korea Netherlands United Kingdom Denmark United States France Sweden Norway Finland Singapore Canada Australia New Zealand Liechtenstein Switzerland Israel Germany Japan Luxembourg Estonia Global E- Government Developmen t Leaders 2012: E- government developmen t Index

9 World e-government Development Index

10 e-governance Implementation Approach Think big vision and objectives of e -governance. Start small To create instant success and keep a positive driving force, both internally and externally. - SMART: simple, measurable, accountable, realistic and time-related.

11 Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward

12 In 2003, we established ICT Policy and one of its pillar is to leverage on ICT to deliver service to public. in 2009 we finalize our egov Strategy which follows by establishment of egov Agency in 2012

13 e-government Agency Overview The e-government Agency (ega) is established under the Executive Agencies Act No. 30 of 1997, Cap. 245 and its amendments as a semi-autonomous institution, with the mandate of coordination, oversight and promotion of e-government initiatives and enforcement of e- Government standards in the public service. It is located under the President Office Public Service Management Wakala ya Serikali Mtandao

14 Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward

15 . 3.0 MAJOR MILESTONES 3.1. Acquisition of Staff and Office Official took over the office on , and the Agency was officially inaugurated on 12th July, 2012 To spearhead the Agency s initial take-off, I immediately borrowed 4 competent Staff from Various Public Institutions, and later I increased the number to 11. Acquisition of Temporary Head Office accommodation at 2nd Floor, ex-telcom Building by Wakala ya Serikali Mtandao 15

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17 . MAJOR MILESTONES (Cont ) 3.2. Baseline Survey to Reveal ICT Status in the Government A quick scan e-government Baseline Survey involving 44 public sector institutions was conducted. The findings informed the preparation of the ega Strategic Plan, which helped us to propose the first Organisation Structure 17 Wakala ya Serikali Mtandao 17

18 Towards Implementation of Tanzania e-government Strategy ega Strategic Plan Mapping Got an opportunity to present the findings to the Special Cabinet retreat Discussed about our Major findings and how we are planning to Move forward got endorsement to proceed.. e-government Agency 18

19 ega Organization Structure

20 . MAJOR MILESTONES (Cont ) Formulation the Scheme of Service Secured permission and Recruited 24 of competent, talented and skilled personnel, through PSRS (May, 2013). Currently, ega has 40 Staff The number will grow in FY 2014/ Provision of Advisory Services ega afforded to provide ICT related advisory services to several government institutions The services varied between providing professional advises, evaluating investment proposals, studying and analysing functional needs, and others 20 20

21 . MAJOR MILESTONES (Cont ) 3.4. Provision of Technical support and services The Agency provided ICT related technical support to public institutions including: Development and rescue of websites and portals: Bunge Maalum website Live Streaming of Bunge Maluum Sessions - Smart Partnership Open Government Partnership (OGP) - Chief Secretary- State House Wananchi Website" (rescued) Public Service Remuneration Board (PSRB)- Development and Deployment of Government Mailing System Development and Deployment of Recruitment System Development and Deployment of Bunge Maalum mailing System Provision of ICT related technical support during Smart Partnership meeting. 21 Wakala ya Serikali Mtandao 21

22 e-government Agency - Tanzania

23 Example: Tanzania Gov Portal

24 Contents in the Government Section

25 e-government Agency - Tanzania

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28 Contents was one of the major task after the development of the Portal

29 Several Documents are now available in the portal. Eg. There are 1424 Acts.., 108 Circulars, 640 Forms, 94 Policies etc. The list is long. Government news Paper now available online A number of online system like payment systems, tax returns, student loan application which are hooked to the Portal (our dashboard) One stop place you can find them.. Also have How do I section The Portal is designed in such a way that it can track all feedback Major systems: HCMIS Centralised anagement of Human Resources, Centralised Financial Management system

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31 It is Possible!!

32 Other Achievements included

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37 Operationalisation Government system Wakala ya Serikali Mtandao 37

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39 Most important, we can track how citizen are following the sessions Tanzania, United Republic of Denmark Korea, Republic of Anonymous Proxy United Kingdom Singapore United States Netherlands (unknown country) Switzerland New Zealand Sweden France Saudi Arabia Belgium Malaysia Norway

40 Motivation to start with Recruitment process

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42 We took over the Registration of go.tz

43 Designing, Development and Operationalisat ion of Government Mobile Platform Government Mobile Platform aim to provide a one stop solution to all Ministries, Departments, Agencies and Local Government authorities (LGA) across the nation for all their mobile service delivery needs. Have harmonized the Government Mobile Services accessing number to one block which is *152*00 for (Unstructured Supplementary Service Data) USSD services and for SMS services. Preparing to promote it as a Magic Number Wakala ya Serikali Mtandao 43

44 Infrastructure Have of 7,560 kilometres of Optic Fibre Cable (OFC) Backbone covering all 25 regions and several districts of Tanzania Mainland, connectivity to submarine cables (EASSy & SEACOM) and cross-border connectivity with neighboring countries namely Kenya, Uganda, Rwanda, Malawi, Burundi and Zambia. Have just started the last mile connectivity to MDAs/LGAs Plans ahead to improve the LANs within the MDAs/MDAs

45 National ID system We consider National ID Very important for the development of our e-government initiatives The Government established the National Identification System, and the Agency (NIDA) in 2008, in order to: Manage identification of persons and provide secure ID cards to Tanzanian citizens, resident aliens and bona fide refugees Status: Registration, Production and Issuance of ID cards are in progress - Started with civil servants 45

46 We are in the process of developing e-government Master Plan Called for taking stock of all e- Government related initiatives in the Country. e-government Agency - Tanzania

47 A number of official visits, which shows Strong Political Will

48 Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward

49 Challenges and How we are Handling them 7. Resistance to Change - Change management/ awareness 1. Legal issues - ICT related Laws underway 2. ICT HR - Recruitment, ICT skills and competency, retention scheme 3. ICT Governance - Put in place appropriate ICT Governance framework 4. Digital access - (Content, literacy, infrastructure, etc ): 5. Information security - Taken from the design from design in a holistic way 6. Infrastructure- Improvement of both the LAN, last mile connectivity..

50 Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward

51 Take away It is about Business processes reengineering Put in place appropriate ICT Governance framework Improving ICT Skills and Competencies Government shared infrastructure/resources Create awareness on what is going on Involve all Stakeholders Put in place key priority e-services Deploy common shared systems Putting in place coherent legal and regulatory frameworks - Whole process of e-government need to be guided by sound legal and regulatory environment

52 END Thank You President s Office, Public Service Management e-government Agency Samora, Avenue, ExTelecoms House, 2nd Floor, P.O Box 4273, Dar es Salaam, Tel: /74, Fax: , General info@ega.go.tz, CEO ceo@ega.go.tz, Website: Wakala ya Serikali Mtandao 52 52