First Pan-African Conference on the Continent s Transformation and Emergence
|
|
- Gervase Hudson
- 5 years ago
- Views:
Transcription
1 First Pan-African Conference on the Continent s Transformation and Emergence Towards Efficient use of ICT (e-governance) as a Tool of Transformation and Emergence Process Dr. Jabiri Kuwe Bakari (Chief Executive Officer) e-government Agency (ega) - Tanzania Kinshasa - Democratic Republic of Congo November
2 Agenda 1. Introduction 2. e-governance as a Tool for Transformations 3. What can be Done and Where to Start 4. Emerging Issues 5. Possible Way Forward
3 Stone, Iron, Industry, Information Age! The world has now moved from natural resources to information economy
4 ICT in a nutshell Applications Operating system Hardware Ethical/Culture Legal/Contractual Administrational Managerial Operational Procedural Mechanical/Electronic Store Process Collect Database (Various business records etc. ) Communi cate Software (Operating systems, Application software) set of instructions ICT Communi cate Ethical/Culture Legal/Contractual Administrational Managerial Operational Procedural Mechanical/Electronic Store Process Collect Database (Various business records etc. ) Applications Operating system Hardware Valuable asset of organizations-information 4 Valuable asset of organizations-information
5 Agenda 1. Introduction 2. e-governance as a Tool for Transformations 3. What can be Done and Where to Start 4. Emerging Issues 5. Possible Way Forward
6 2.1 e-governance explained e-governance Application of electronic means in the interaction between government and citizens and government and businesses, as well as internal government operations to simplify and improve democratic, government and business aspects of governance.
7 E-Governance explained (Cont ) e-government is a form of e-business in governance and refers to the processes and structures needed to deliver electronic services to the public (citizens and businesses), collaborate with business partners and to conduct electronic transactions within a Government Department e-democracy refers to the processes and structures that encompass all forms of electronic interaction between the Government ( elected ) and the citizen (electorate) To provide citizens with access to information and knowledge about the political process, services and choices available. To make possible the transition from passive information access to active citizen participation by: Informing, Representing, Encouraging, Consulting and Involving the citizens.
8 Internal Processes External Processes Satisfied Business community Satisfied citizens G2C G2B Shared Resources (Data Centres, Connectivity, etc Public getting various services through Various platform/ service providers / operators Government Cloud Improved, LAN, Apps, Governance End user support G2G Government Departments
9 2.2 e-governance Stages Gartner, an international e-business research consultancy firm, has formulated a four-phase e-governance model. The model serves as a reference for governments to position itself in the overall evolution of an e- governance strategy. Increasing value to Citizen / Business Phase Transformation Phase Transaction Phase Information Phase Interaction Increasing complexity Figure 2: E-governance Maturity Model(Gartner, 2000)
10 Phase 1: Information Being present on the web Providing the external public (G2C and G2B) with relevant information. The value to the public is that government information is publicly accessible; processes are described and thus become more transparent, which improves democracy and service. Phase 2: Interaction The interaction between government and the public (G2C and G2B) is stimulated with various applications. People can ask questions via , use search engines for information and are able to download all sorts of forms and documents.
11 Tanzania Gov Portal 11
12 Phase 3: Transaction The complexity of the technology is increasing, but customer (G2C and G2B) value will also be higher. G2G processes have to be re-designed to provide quality services. Transactions can be done without visit to government office. Phase 4: Transformation All information systems are integrated and the public can get services at one (virtual) counter. The ultimate goal: One single point of contact for Government services Changing how governments work, share information, and deliver services to external and internal clients
13 Agenda 1. Introduction 2. e-governance as a Tool for Transformations 3. What can be Done and Where to Start 4. Emerging Issues 5. Possible Way Forward
14 3.1 e-governance Implementation Approach Think big vision and objectives of e -governance. Start small To create instant success and keep a positive driving force, both internally and externally. - SMART: simple, measurable, accountable, realistic and time-related.
15 3.1.1 Lessons Learned From Emerging Countries
16 1990 Malaysia e-government Road Map 2020 Vision 6 th M P NIT Council th MP 1996 Development of ICT talents Infrastructure and Apps National IT Agenda Multimedia university Multimedia Super Corridor World class hub for cutting edge ICT apps 8 th MP Nation Broadband plan 2005 Malay info communication multimedia services blue print M-Apps, Internet Broadcasting Multimedia Super Corridor Prioritized National multipurpose card, Tele-health, smart school, technopreneurship 9 th MP 2006 Implementation of Malay info communication multimedia services blue print Expansion of communication network Development of cyber cities Fostering Bioinformatics Enhance ICT skills and ICT security
17 10 th MP (2010) The target: to achieve a high income and developed nation in just 10 years. ICT as a key growth engine Identify and support the development of niche areas in software and e-solutions, creative multimedia, shared services, outsourcing and as well as e-business. Promote the use of ICT in all industries in parallel with the development of the ICT sector. Education and training prioritized to meet the human resource requirements in this sector.
18 3.1.2 Sharing Tanzania e-government Experience
19 ICT Evolution in Tanzania 1960 s 1970 s 1980 s 1965,the first computer (ICL 1970s, ICL and NCR only computer vendors 1980s, Ban on Computer importation lifted 1900), Ministry of Finance in the country 1960 s 1970 s The 1980 s coming of micro computers, Mainframe 1965,the computers first computer (ICL 1974, 1970s, 7 ICL computers and NCR only in computer the country, vendors Failure 1980s, Ban on Computer importation lifted 1900), Ministry of Finance in the country The obsolescence of existing resulted into heavy financial loss The coming computers, of micro computers, Mainframe computers 1974, 7 computers in the country, Failure Lack of Qualified Indigenous resulted into heavy financial loss The obsolescence of existing Collapse of the East African Personnel computers, Lack of Qualified Indigenous Community Personnel Collapse of the East African Uncoordinated Planning Community 1974, Computer Uncoordinated importation Planning banned. 1974, Computer importation banned s 1990 s 2000 s 2010,s 2010,s 1997,Started an ICT policy 2000,e-ThinkTank launched 2012,eGA establishment 1997,Started an ICT policy 2000,e-ThinkTank launched 2012,eGA establishment development process 2001,First attempts to initiate ICT Policy 2012,e-government strategy published development 1997,Published process 2012,e-government strategy published a process 2012,eGA Strategic Plan 1997,Published telecommunications policy a on-going 2012,eGA e-government Strategic Plan initiatives Proliferation of PC, (10 strategic pillars) 2013 on-going e-government initiatives telecommunications policy National ICT policy (10 strategic pillars) Shared Infrastructure (GovNet, Server clusters) Microsoft suites usage Proliferation of internet, websites, Microsoft Proliferation of PC, Proliferation of internet, websites, Various Shared IT Shared Services (Government Infrastructure mail system) suites usage initiatives Various silos but IT in initiatives silos e- Services (Government portal, e-recruitment System, Shared Services Lack No coordination of implementation standards Mobile Apps) Draft Lack e-government of implementation strategy standards Draft e-government strategy System, Mobile Apps) e- Services (Government portal, e-recruitment
20 National Vision 2025 MKUKUTA 5 years Development Plan National ICT Policy ICT use for improving public service delivery, teaching and learning, manufacturing etc Transforming Tanzania into a middle-income country by ICT is one of 5 core priorities to promote growth 2012 Tanzania e-government Strategy Shared Infrastructure, Shared common Systems, capacity building, e-services E-Government Agency e-government Agency Strategic Plan 2013 Gov. Network Infra., Portal, HCMIS, Finance etc.. e-services Government Mobile applications etc
21 Towards Implementation of Tanzania e-government Strategy ega Strategic Plan Mapping e-government Agency 21
22 3.2 e-governance Implementation Approach Cont Government business processes ICT Governance ICT Capacity building Government shared infrastructure Government wide shared systems e-services Establishment Institutional legal and regulatory framework
23 3.2.1 Government Business Process The success of e-government initiatives depends on defining back-office workflows within the administration and on digitalizing and reengineering such workflows. citizens do not usually know the processes taking place within an administration, they judge its performance based on their personal experiences, drawing conclusions about the quality of governance according to the time it takes to complete standard procedures, like registering a car, and the reliability and consistency of such processes.
24 3.2.1 Government Business Process Cont. a. Public institutions need to re-engineer their business processes in order to improve citizen access to and interaction with Government services. b. The service delivery channels must be built around the needs of business and the citizen
25 3.2.2 ICT Governance IT Leadership IT structure IT Processes How ICT performance shall be managed, roles and accountability, defined and delivery of outcomes be controlled i. Establishing ICT promotion programs ii. iii. iv. Responsible body to coordinate and oversee e-government initiatives Institute ICT unit/sections/department and proper positioning within the public institutions structures Attract and maintain skilled and competent ICT human resource v. Adapt appropriate ICT governance framework and best practices
26 Public Value Divers ICT Governance Cont.. Strategic Alignment matching ICT with the institutional strategic direction to achieve institutional mission Value delivery Improving public service delivery, optimizing expenses Risk management Safeguarding ICT assets Resource management Optimizing Knowledge and Infrastructure Performance Management Tracking project delivery and monitoring ICT services 5 Focus Area
27 3.2.3 ICT Capacity Building Plan, design and operationalize comprehensive capacity building programmes for all e-government stakeholders Carry out research and innovation on e-government services Strengthening public recruitment process of ICT personnel followed by appropriate Job description Professional Recruitment is key Get people who can engage analytical/ solve problem not just spending money
28 Government shared infrastructure Government shared infrastructure to provide shared ICT resources such as, bandwidth,computing and storage in efficient, reliable and secured manner. Link Government entities. Provide network infrastructure security and continuity. Enable multiple access channels for all Government stakeholders
29 Government Wide Shared Systems Common applications for improving the effectiveness And efficiency of government operations both within and across agencies, to reduce costs, streamline development, consistency to ensure quality service delivery. Adopting ICT portfolio management Stop development of new systems when similar systems already exist Establish a single common register for all systems. To help public institutions to identify sharing opportunities as an alternative to new system development (Centralized Initiative, Implementation) Decentralized
30 3.2.6 e-services establishment Prioritize and develop e-services that have maximum impact on socio-economic development. Benefits; Speeds up Government processing Enhances transparency (e.g. e-procurement, e-recruitment, e- voting, judiciary management system) Facilitates access to governmental services and public information (e.g. Government portal, Telemedicine, Land management system,)
31 3.2.7 Establish Institutional Framework e-government policy and strategy Provide high level guidelines on how ICT is to be used in pursuing social and economic development goals Enterprise Architecture Institute integrated model, set of performance, processes, data, application and technology reference standards to guide adoption and usage of ICT ICT Investment & Prioritization How much and where to invest in ICT (ICT project approval, justification, funding and sourcing) e-government M&E Framework For measuring performance
32 Agenda 1. Introduction 2. e-governance as a Tool for Transformations 3. What can be Done and Where to Start 4. Emerging Issues 5. Possible Way Forward
33 4.0 Issues 1. Information security 2. Legal issues 3. ICT skills and competency 4. Digital access (Content, literacy, infrastructure, etc
34 4.1 Information security e-government depends on an integrated networks of critical physical and information infrastructures. Increase in count and complexity of e-services, mission-critical information assets and infrastructures, more exposed to cyber related risks. Any compromise or attacks on any of these infrastructures may significantly harm the National economy. Significant efforts are required to properly manage ICT Security 34
35 ICT Service delivery problems 35
36 ICT Service delivery problems Problems related to failure of accessing computerized services in a number of connected offices or outlets. Service outlet customers in a queue 36
37 4.2 Legal issues Formation of contracts ICT and Tax Electronic signature Interpretation of computer crimes E-money Investigation and prosecution
38 4.2.1 Formation of contracts In an on-line environment, the acceptance of an offer is made by the mouse click. Contracts made over the World Wide Web are rarely completed by two humans A website operates automatically according to a set of instructions and without supervision In this situation, the acceptance is not clearly defined unless there is a law that clearly specifies the situation. In other jurisdictions (other countries) such problems have been well tackled.
39 4.2.2 ICT and Tax Tax revenues in general are the major source of government revenues in all countries. However, the adoption of e-commerce may affect tax revenues due to. Traditional domestic commerce within national markets and crossborder electronic trade involving physical goods that pass through customs will continue to face customs duties and value-added taxes but products delivered electronically will not. The global nature of e-commerce People can order and make payments online For example - The legal requirements to license a company where it has a principal office or where it does business has no basis when business is done through the Web.
40 Cont. Taxes can be affected by web based companies Goods and services can be digitized Revenues can be affected in digital or computerized format where no goods have directly passed through a recognized customs or domestic tax point. In order to address clearly the situation, the law should be in place. So as to cover all These loopholes.
41 4.2.3 Electronic signature Digital signature is a protocol that produces the same effect as a real signature. Most of the provisions in our developing nations recognise paper- based transactions that can not be applicable in the electronic transactions.
42 4.2.4 Interpretation of computer crimes Fraud offences Traditionally fraud has been viewed as one person deceiving another person for the purposes of deriving a benefit or gain In the electronic world, the deception may not involve two persons but rather one person and a computer, or two computers one of which is controlled by a person. In terms of computer fraud, the difficulty with this offence is that it requires a deception and this implies that it is an actual person that is being deceived, not a machine.
43 Cont. For example, If a person gains access, whether with or without permission, to a bank s computer system and dishonestly instructs the computer system to transfer money from one account in to another, then the person is deceiving the computer or computer system. Therefore, traditional fraud can not be interpreted in the same way with computer fraud.
44 Theft of information. Cont. In the case of information, two objections lie to the relevance of a charge of theft. unless the information is held on some storage device that is also removed, it is difficult to see how the requirement of taking and carrying away or the requirements of depriving the owner of property can be satisfied With recognized forms of theft, the conduct has two elements. The owner loses possession of the property and the thief acquires possession.
45 E-money E-money money that moves electronically While e-commerce is taking place, the question is on the definition of money? The activities of mobile phones on electronic fund transfer, is it legally protected? To be certain on these modern terminologies brought by ICT regime is better for cyber laws which will regulate E-commerce activities to be In place
46 4.2.6 Investigation and prosecution what type of crime is prosecuted and investigated? No matter how reprehensible is, behavior that is not defined as a crime in your legislations may not be the subject of a criminal prosecution So is obvious that without having a cyber law in place, criminals will end up been acquitted.
47 Cont. Example, The love bug crisis Although a suspect- Onel de Guzman -was eventually apprehended, there were no laws criminalising what he had done and therefore lacking the ability to charge him with precisely what he had done. The love bug crisis prompted the Philippines to adopt a cybercrime law.
48 Agenda 1. Introduction 2. e-governance as a Tool for Transformations 3. What can be Done and Where to Start 4. Emerging Issues 5. Possible Way Forward
49 Business processes reengineering Put in place ICT Governance framework Improving ICT Skills and Competencies Government shared infrastructure Deploy common shared systems Put in place key priority e-services Put in place appropriate Institutional legal and regulatory framework
50 Thank You e-government Agency - Tanzania 50
51 Discussion Q & A
Global Perspectives on E-Government
Global Perspectives on E-Government Hongren Zhou, Ph.D. Interregional Adviser The United Nations Department of Economic and Social Affairs December 11, 2001, Jamaica Nature of E-Government: Existing traditional
More informationE-Government : Current Trends and Approaches
E-Government : Current Trends and Approaches December 20, 2007 Bernie Mazer, Infrastructure and Engineering Information and Communication Technology What is E-Government? E-Government is the transformation
More informationDEPARTMENT OF TELECOMMUNICATIONS AND POSTAL SERIVCES: NATIONAL E- STRATEGY AND ICT SMME SUPPORT STRATEGY
21 August 2017 DEPARTMENT OF TELECOMMUNICATIONS AND POSTAL SERIVCES: NATIONAL E- STRATEGY AND ICT SMME SUPPORT STRATEGY 1. INTRODUCTION In April 2017, the Minister of Telecommunications and Postal Services,
More informationNSW DIGITAL GOVERNMENT STRATEGY. digital nsw DRIVING WHOLE OF GOVERNMENT DIGITAL TRANSFORMATION DESIGNING IN OUR NSW DIGITAL FUTURE
NSW DIGITAL GOVERNMENT STRATEGY digital nsw DRIVING WHOLE OF GOVERNMENT DIGITAL TRANSFORMATION DESIGNING IN OUR NSW DIGITAL FUTURE CONTENTS 1 MINISTER S FOREWORD 2 TRANSFORMATION IMPERATIVE 3 ROAD MAP
More informationSeminar on Sharing Success Stories and Challenges in e-governance/e- Administration
THE UNITED REPUBLIC OF TANZANIA President s office, Public Service Management Seminar on Sharing Success Stories and Challenges in e-governance/e- Administration Countries experiences Case of Tanzania
More informationTechnical Cooperation Projects on E-government
Technical Cooperation Projects on E-government 1. UNDESA and Government of Italy joint work E-Government for Development Initiative (EG4D): E-accounting Projects In the framework of the Initiative e-government
More informationCompendium of Japan s Approach of e-government
Compendium of Japan s Approach of e-government Project description (Background) It was in November 2000 that the Basic Law to formulate an Advanced Telecommunications Network Society (ICT Basic Law) was
More informationThe Governmental Entities in Egypt
Arab Republic of Egypt Ministry of State for Administrative Development Institutional Development In The Governmental Entities in Egypt Presented by: Table of content MSAD overview...3 Strategy...3 Policies...4
More informationThe U.N. e-government Survey: Methodology and Lessons Learned 2003 to 2016
Executive Development Course: Digital Government for Transformation Towards Sustainable and Resilient Societies the Singapore Experience Session
More informationINFORMATION SERVICES FY 2018 FY 2020
INFORMATION SERVICES FY 2018 FY 2020 3-Year Strategic Plan Technology Roadmap Page 0 of 14 Table of Contents Strategic Plan Executive Summary... 2 Mission, Vision & Values... 3 Strategic Planning Process...
More informationKorea s e-government (History and Lessons Learned)
Korea s e-government (History and Lessons Learned) January 14-15, 2010 Gregory Pokorny Global Planning and Consulting Department Global Cooperation Division National Information Society Agency (NIA) Table
More informationCase Studies Leading Countries
Best Practices UNeGov.net-School-Planning-102 Case Studies Leading Countries Global E-Government Readiness Report 2005 Country E-Readiness E-Participation United States (1) - 0.9062 (3) - 0.9048 Denmark
More informationBULGARIA E-government Strategy
BULGARIA E-government Strategy TABLE OF CONTENTS 1. INTRODUCTION...3 2. REALITIES...3 3. VISION AND STRATEGIC OBJECTIVES...5 4. GOALS...7 5. GENERAL PRINCIPLES...8 6. ORGANISATION AND MANAGEMENT...9 ANNEX
More informationGLOBAL SYMPOZIUM FOR REGULATORS (GSR-18)
GLOBAL SYMPOZIUM FOR REGULATORS (GSR-18) Contribution to consultation process from National Regulatory Agency for Electronic Communications and Information Technology of the Republic of Moldova I. Emerging
More informationA Proposed Model for E-government Maturity
A Proposed Model for E-government Maturity Kolsoom Abbasi Shahkooh abbasi@itrc.ac.ir Fatemeh Saghafi saghafi@itrc.ac.ir Ali Abdollahi abdollahi@itrc.ac.ir Abstract Information technology affected on government
More informationSeminar on Sharing Success Stories and Challenges in E- Governance/E-Administration
Seminar on Sharing Success Stories and Challenges in E- Governance/E-Administration (Notes for Ministry of Communication Technology Nigeria) By Dr. Tunji Olaopa (Nigeria) DEFINITION OF E-GOVERNANCE The
More informationSeizing E-Government Opportunities: Assessment, Prioritization, & Action. June 12, 2001
Seizing E-Government Opportunities: Assessment, Prioritization, & Action June 12, 2001 Today s Topics Understanding E-Readiness Assessing Readiness for E-Government Learning from Successes Prioritizing
More informationFGFOA 2017 Focus on the Future
IT Modernization: Bringing Government from Obsolete to Cutting Edge FGFOA 2017 Focus on the Future Christine Horrocks, CPA/CFF, CGMA Brent Pruim, CPA Topics Covered State of the industry with respect to
More informationCreating a Public-Sector CIO Job Description
Strategic Planning, J. Kost Research Note 18 September 2002 Creating a Public-Sector CIO Job Description To assist new public-sector CEOs as they take office and charge their transition teams with organizational
More informationEXPRESSION OF INTEREST
EXPRESSION OF INTEREST Brief Description of the assignment: Electronic and Digital payments Expert to Provide Consultancy Services to conduct a feasibility study in Uganda Department making the request:
More informationSession 5: Bridging the Digital Divide
PERSIDANGAN KEBANGSAAN MENGENAI MASYARAKAT BERMAKLUMAT NATIONAL SUMMIT ON INFORMATION SOCIETY (NASIS) 7 8 SEPTEMBER 2005 INTERNATIONAL CONVENTION CENTER, BRUNEI DARUSSALAM Date of issue: 2 nd September
More informationState IT Priorities and Trends: Collaborating with Your State CIO
State IT Priorities and Trends: Collaborating with Your State CIO SERI Institute July 9, 2013 Doug Robinson, Executive Director National Association of State Chief Information Officers About NASCIO National
More informationE-Government Applications in Latin America: An overview
E-Government Applications in Latin America: An overview Fourth Caribbean Regional Ministerial Consultation and High Level Workshop on Public Sector Management Grenada January 14-15, 2003 Some shared goals
More informationCareer opportunity. Job Descriptions
Career opportunity Job Descriptions Director/Finance DIRECTOR/FINANCE Job Summary: To manage, supervise and coordinate the Finance and Accounts function, advice Management on financial and corporate issues,
More informationE-Governance: Bangladesh Perspective
E-Governance: Bangladesh Perspective By K.A.M. Morshed 1 egovernance in the Bangladesh Context Governments, much like businesses, have two major efficiency criteria. First, in the short term it has to
More informationConsumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce
Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce KAREN ODEGAARD SENIOR MANAGER, Cloud Advisory ACCENTURE S SERVICE LANDSCAPE ACCENTURE
More informationEnhancing Public Transparency through e-government
The 6 th Global Forum on Reinventing Government Toward Participatory and Transparent Governance Enhancing Public Transparency through e-government May 26, 2005, Seoul, Korea Hee Joon Song (Ewha University)
More informationIntroduction. 2. The Area of e-government. 2.1 E-Governance Model
Introduction E-governance is more than just a government website on the Internet. Solutions to development issues often require changes to government processes, e.g. by decentralisation. Objectives are
More informationJOINT LEGISLATIVE COMMITTEE ON INFORMATION MANAGEMENT AND TECHNOLOGY JANUARY 31, LEGISLATIVE SESSION
JOINT LEGISLATIVE COMMITTEE ON INFORMATION MANAGEMENT AND TECHNOLOGY JANUARY 31, 2019 2019 LEGISLATIVE SESSION 1 Presentation Schedule January 31, 2019 OSCIO Overview Mission, Vision, Strategy Program
More informationA Citizen Oriented E-government Maturity Model
A Citizen Oriented E-government Maturity Model By: Hala Al-Khatib Business School Brunel University 24 th March, 2009 Supervisor: Dr. Habin Lee / Prof. Ray Hackney 1 Agenda Introduction and background
More informationHow APIs Fast-Track IoT Opportunities Across Industries
How APIs Fast-Track IoT Opportunities Across Industries Assessing the IoT Opportunity The combination of ubiquitous connected mobile devices and Moore s Law has created an enormous market opportunity to
More information30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1. s are being sent every day 1
Evolving IT 30% Of the world s population (2B people) is accessing and using the Internet 1 250B Emails are being sent every day 1 10B Internet connected devices worldwide 1 2 15PB Of new data is being
More informationSolution Overview : The IBM Government Industry Framework
Meng Tay Software Consultant IBM Vietnam Solution Overview : The IBM Government Industry Framework 2010 IBM Corporation Challenges governments face in this economic environment Reduce costs Virtualization
More informationFinancial Discussion. James Kavanaugh Senior Vice President and Chief Financial Officer IBM
Financial Discussion James Kavanaugh Senior Vice President and Chief Financial Officer IBM 1 IBM 2018 Investor Briefing Our differentiated value proposition is driven by innovative technology, industry
More informationRONALD E. HENRY, II AREAS OF EXPERTISE EDUCATION
March 2017 Finance and Administration 9447 Information Technology Services Director, Information Tech Services Assists the VP for Finance and Administration and the Leadership Team in establishing and
More informationAPPENDIX 1 DRAFT REVIEW AGAINST THE CODE OF CORPORATE GOVERNANCE
APPENDIX 1 DRAFT REVIEW AGAINST THE CODE OF CORPORATE GOVERNANCE 2016-17 Introduction The main principle underpinning the development of the new Delivering Good Governance in Local Government: Framework
More informationReport to: General Committee Report Date: October 23, Digital Markham Strategy Detailed Implementation Plan and Funding Strategy
SUBJECT: Digital Markham Strategy Detailed Implementation Plan and Funding Strategy PREPARED BY: Nasir Kenea, CIO, Ext. 4733 RECOMMENDATION: 1) THAT the report entitled Digital Markham Strategy Detailed
More informationFinance Technology 2020
Finance Technology 2020 New Approaches to Solving the Four Biggest Challenges to Finance Technology Success in 2020 FINANCE MEGATREND 1: DRIVE TO GUIDANCE Policy Enforcer Accounting Auditing Statutory
More informationComputerization of Major Tasks. Expansion of Digitalization
Computerization of Major Tasks Establishment of administrative DB on residence, real-estate, vehicle, etc. Expansion of Digitalization Digitalization of procurement, patent, tax, customs, passport issuance,
More informationMOLDOVA ICT driven innovation for Public Administration modernization
GOVERNMENT OF REPUBLIC OF MOLDOVA MOLDOVA ICT driven innovation for Public Administration modernization CORNELIA AMIHALACHIOAE Moldova e-government Center Reinforcement of e-governance in the Danube Region
More informationICT & e-government in Laos
ICT & e-government in Laos Mrs. Kesone SOULIVONG Deputy Director General of E-Government Center Ministry of Post and Telecommunications kesone@mpt.gov.la Outline ICT Development Constrain and Barrier for
More informationInformation Society perspectives for Communities
EMEA PUBLIC SECTOR Information Society perspectives for Communities GIORGIO PRISTER IBM Public Sector Sales Executive Europe Middle East & Africa Local Government & Health e-mail: Giorgio_Prister@it.ibm.com
More informationEnvisioned Role of IT. Kuwait e-government Project Improving Government Administration & Services Through ICT
Kuwait e-government Project Improving Government Administration & Services Through ICT Regional Workshop on e-government Best Practices Amman, Jordan, 3-5 December 2013 Eng. Qusai Al-Shatti Deputy Director
More informationNational E-government Strategies: Application of ICT in Government in Achieving the Millennium Development Goals. Professor Dennis Anderson, Ph.D.
United Nations Public Service Day and Forum The Role of Public Service in Achieving the Millennium Development Goals National E-government Strategies: Application of ICT in Government in Achieving the
More informationBotswana e-government Master Plan Government Modernization Office
Botswana e-government Master Plan 2015-2021 Government Modernization Office e-government MASTER PLAN a) Background b) Strategy Development c) Implementation Strategy d) Management Strategy e) Action Plan
More informationChapter 8. Innovative EC Systems: From E-Government and E-Learning to C2C
Chapter 8 Innovative EC Systems: From E-Government and E-Learning to C2C E-Government: An Overview e-government The use of IT and e-commerce to provide access to government information and delivery of
More informationCREATING SYNERGY BETWEEN BPM AND EA IN AN E-GOVERNMENT ENVIRONMENT
5TH ANNUAL BUSINESS PROCESS EXCELLENCE SUMMIT DUBAI, UAE, 2009 CREATING SYNERGY BETWEEN BPM AND EA IN AN E-GOVERNMENT ENVIRONMENT Dr Alexander Samarin www.samarin.biz About me An enterprise solutions architect
More informationThe Role of the CIO. A Questionnaire for Self-assessment by the CIO and 360-degree Feedback from Colleagues of the CIO. Thomas J.
The Role of the CIO A Questionnaire for Self-assessment by the CIO and 360-degree Feedback from Colleagues of the CIO Thomas J. Buckholtz Copyright 2005 Thomas J. Buckholtz The following material is adapted
More informationTHE LEGAL AND REGULATORY FRAMEWORKS AND INFRASTRUCTURES FOR E- GOVERNMENT INITIATIVES IN TANZANIA: A CRITICAL REVIEW. By Gwakisa A.
THE LEGAL AND REGULATORY FRAMEWORKS AND INFRASTRUCTURES FOR E- GOVERNMENT INITIATIVES IN TANZANIA: A CRITICAL REVIEW By Gwakisa A. Kamatula Roadmap Introduction The National e-government strategy and its
More informationBuilding E-Government to Improve Governance
Building E-Government to Improve Governance Dec. 19. 2006 Kuk-Hwan Jeong Korea Information Society Development Institute(KISDI) C o n t e n t s A. Introduction B. Emergence of E-Government C. Two Cases
More informationIncreasing Efficiency and Accountability through e-government
Increasing Efficiency and Accountability through e-government The Project Implementation Perspective Sarah J. Tisch, Ph.D. and Mary W. Muiruri, ABD Internews Network, Inc. www.internews.org 23 January
More informationNew Business Models and Strategies for Leveraging Technology. Paul Baguley, Principal, Contract Compliance Services, KPMG
New Business Models and Strategies for Leveraging Technology Paul Baguley, Principal, Contract Compliance Services, KPMG 1 New Business Models & Strategies for Leveraging Technology Paul Baguley, Principal,
More informationeasia Award Recommendation Form
Asia Pacific Council for Trade Facilitation and Electronic Business easia Award Recommendation Form Recommended Project: ebas A Successful Government EIP Category:? Trade Facilitation Electronic Business
More informationCOUNTY OF SAN JOAQUIN STRATEGIC DIRECTION FOR INFORMATION TECHNOLOGY
COUNTY OF SAN JOAQUIN STRATEGIC DIRECTION FOR INFORMATION TECHNOLOGY San Joaquin County government will transform the manner in which it provides services to the public and its employees so as to promote
More informationThe Future of Enterprise IT From Systems of Record to Systems of Engagement
The Future of Enterprise IT 2010 2020 From Systems of Record to Systems of Engagement 1 Agenda IT Today Enterprise IT: Systems of Record Consumer IT: Systems of Engagement The Big Disconnect Evolution
More informationDevelopment of e-government indicators
Development of e-government indicators International Seminar on ICT Statistics Seoul, 19-22 July 2010 Makane Faye OIC e-applications e Section UN Ecomomic Commission for Africa (ECA) 1 African Information
More informationTerms of Reference Framework for World Bank Financed Information and Communication Technologies (ICT) Expert Services
Terms of Reference Framework for World Bank Financed Information and Communication Technologies (ICT) Expert Services The World Bank (ICT Sector Unit and the World Bank Institute) intends to establish
More informationAlbania & Digitalization Open data governmental service Digitalization reform of Public Administration E-government law and bylaws
TIRANA TIRANA, ALBANIA Population 560,000 (city) Population 980,000 (metro) 57% of population under the age of 35 Multilingual youth Main economic generator of the country Main generator of change/innovation
More informationInternal Oversight Division. Internal Audit Strategy
Internal Oversight Division Internal Audit Strategy 2018-2020 Date: January 24, 2018 page 2 TABLE OF CONTENTS LIST OF ACRONYMS 3 1. BACKGROUND 4 2. PURPOSE 4 3. WIPO STRATEGIC REALIGNMENT PROGRAM 5 (A)
More informationArizona Strategic Enterprise Technology Arizona
Arizona Strategic Enterprise Technology 2012 Arizona Statewide Strategic IT Plan Table of Contents: p2 p3 p4 p6 From the Desk of the State CIO Executive Summary Deliver Enterprise Business Capabilities
More informationIntelligent enterprise - Nordic user group SAP S/4HANA Finance PUBLIC
Intelligent enterprise - Nordic user group Finance PUBLIC Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation
More informationMajor Computer Systems & Upgrades. DWP-NC MOU Committee Meeting August 4, 2018
Major Computer Systems & Upgrades DWP-NC MOU Committee Meeting August 4, 2018 Today s Speakers Donna Stevener Donna Stevener is LADWP s Chief Administrative Officer (CAO). Stevener oversees the Joint System,
More informationCitizen Centric Service Delivery through e-governance Portal
Citizen Centric Service Delivery through e-governance Portal - Present Scenario in India Bhudeb Chakravarti M. Venugopal A White Paper published by National Institute for Smart Government Hyderabad, India
More informationInsurance Accounting & Systems Association (IASA): NY/NJ Chapter Spring 2014
Insurance Accounting & Systems Association (IASA): NY/NJ Chapter Spring 2014 State of Information Security by Deloitte & Touche LLP May 20, 2014 As used in this document, Deloitte means Deloitte & Touche
More informationMcGill ITS Strategic Plan
McGill Strategic Plan Context: Our 5 Year Roadmap Approved in April 205 Focuses on improvements to the following areas Teaching and Learning Research Student systems Campus Administration Must be cyclically
More informationGlobal E-Business: How Businesses Use Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems 2.1 2010 by Prentice Hall LEARNING OBJECTIVES Define and describe business processes and their relationship to information systems. Evaluate
More informationJermaine Jewel Jean-Pierre November 2009
Jermaine Jewel Jean-Pierre November 2009 Largest Windward Island Situated between Guadeloupe and Martinique Total land area of 750.6 km 2 (290 sq. miles) Population (CSO Census 2006): 69,000 Least populated
More informationDIGITAL INDIA CONTENTS
DIGITAL INDIA CONTENTS REVIEWS Introduction Role of Government The role of government in any country is to formulate policies and enact legal regulations to take the nation on the path of progress and
More informationADJUSTMENTS APPROPRIATION BILL
REPUBLIC OF SOUTH AFRICA ADJUSTMENTS APPROPRIATION BILL (As introduced in the National Assembly (proposed section 77)) (The English text is the offıcial text of the Bill) (MINISTER OF FINANCE) [B 16 2016]
More informationIBM and SAS: The Intelligence to Grow
IBM and SAS: The Intelligence to Grow IBM Partner Relationships Building Better Businesses An intelligent team Business agility the ability to make quick, wellinformed decisions and rapidly respond to
More informationModernizing Financial Management for Faster and More-Effective Decision Making
SAP Brief SAP SME s SAP Business ByDesign Objectives Modernizing Financial Management for Faster and More-Effective Decision Making Simplify your business operations with integrated financials Simplify
More informatione-government in Lebanon: an overview and the action plan
e-government in Lebanon: an overview and the action plan Expert Group Meeting on ICT Indicators Adoption and Data Collection Cairo 13-15 February 2007 Presented by Tania Zaroubi ICT Project Manager Office
More informationPAPER ID: IJIFR/V 1/E 2/019
Integrated Governance (i-gov.): The need of future E-governance in India Ashish B. Khare 1, r. M K Sharma 2 1 Research Scholar, Bhagwant University Ajmer, Rajasthan 2 Associate Professor & Head, ept. of
More informationEnabling a Digital India. Rajarshi Sengupta Senior Director, Deloitte 26 June 2015
Enabling a Digital India Rajarshi Sengupta Senior Director, Deloitte 26 June 2015 Agenda Defining Digital and its impact Digital in the Public Sector Digital Architecture Paradigms 2 What is Digital? The
More informationHead of Service Job Description
Head of Service Job Description Introduction Waverley is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing,
More informationEstonian e-government ecosystem: analogue and digital elements
Estonian e-government ecosystem: analogue and digital elements Hannes Astok Deputy Director, Strategy & Development +372 5091366 Hannes.Astok@ega.ee Hannes Astok 2011 - egovernment expert, Deputy Director,
More informationTHEMATIC COMPILATION OF RELEVANT INFORMATION SUBMITTED BY ARMENIA ARTICLE 10 UNCAC PUBLIC REPORTING
THEMATIC COMPILATION OF RELEVANT INFORMATION SUBMITTED BY ARMENIA ARTICLE 10 UNCAC PUBLIC REPORTING ARMENIA (SEVENTH MEETING) RA Law on freedom of information regulates the relations concerning freedom
More informationNew Development Bank Information Technology Policy
New Development Bank Information Technology Policy Owner: IT Department Version: 2016 V2 Date: [16] March 2016 Corporate Procurement Policy All rights reserved. Any unauthorized use, duplication or disclosure
More informatione-government in Korea e-government in Korea
EG e-government in Korea Doc no: telwg29/ EG/06 Agenda item : e-government Workshop Submitted by: Korea e-government in Korea Contact: Toshio Obi Email: obi.waseda@waseda.jp APEC Telecommunications and
More informationP a g e 1. Course Description
P a g e 1 Course Description Updated: 4.1.2018 P a g e 2 Engineering Economy (36425): Pre-requisite: - Courses Description This course covers the following concepts: Cost concepts, Decision making process,
More informationInformation Technology
12 Information Technology The most significant legislative changes in the information technology field this session were intended to improve the security, cost, and efficiency of IT processes. The legislature
More informationManagement Information Systems (MIS)
Management Information Systems (MIS) 1 Management Information Systems (MIS) Courses MIS 0855. Data Science. 3 Credit Hours. We are all drowning in data, and so is your future employer. Data pour in from
More informationReimagining IT: Leading technology organizations into the future The Dbriefs Technology Executives series
Reimagining IT: Leading technology organizations into the future The Dbriefs Technology Executives series Anthony Stephan, Principal, Deloitte Consulting LLP Chris Garibaldi, Principal, Deloitte Consulting
More informationDigital Strategy 1.0. Office of the Chief Information Officer OCIO City of Vaughan
1.0 Office of the Chief Information Officer OCIO City of Vaughan Rev. December 14, 2016 Communications COMMUNITY ENGAGEMENT eservices + Mobile Apps 24/7 Access to Data + Content TRANSPARENCY Internal Digital
More informationManagement Information Systems (MIS)
Management Information Systems (MIS) 1 Management Information Systems (MIS) Courses MIS 0855. Data Science. 3 Credit Hours. We are all drowning in data, and so is your future employer. Data pour in from
More informationSUBJECT: SEE BELOW DATE: Information Technology Projects Status and Future Technology Investment Strategies Semi-Annual Report
CITY OF. SAN JOSE CAPITAL OF SILICON VALLEY TO: HONORABLE MAYOR AND CITY COUNCIL COUNCIL AGENDA: 10-06-15 ITEM: 3.7 Memorandum FROM: Toni J. Taber, CM' City Clerk SUBJECT: SEE BELOW DATE: 9-24-2015 SUBJECT:
More informationCertified Internal Auditor (CIA ) Exam Syllabus
Certified Internal Auditor (CIA ) Exam Syllabus Part 1 Internal Audit Basics 125 questions 2.5 Hours (150 minutes) The CIA exam Part 1 topics tested include aspects of mandatory guidance from the IPPF;
More informationSession III: Internet and public service delivery
WORLD DEVELOPMENT REPORT 2016: INTERNET FOR DEVELOPMENT Regional Consultation Conference: Nairobi, January 26-27, 2015 Session III: Internet and public service delivery Dr. Jabiri Kuwe Bakari CEO, e-government
More informationThe Future of Enterprise IT From Systems of Record to Systems of Engagement
The Future of Enterprise IT 2010 2020 From Systems of Record to Systems of Engagement 1 2010, TCG Advisors LLC Agenda IT Today Enterprise IT: Systems of Record Consumer IT: Systems of Engagement The Big
More informationA I D E M E M O I R E THE AFRICAN E-LEADERSHIP MEETING. Dar es Salaam, Tanzania, June, 2011 (Draft of April 2011)
U N I T E D N A T I O N S N A T I O N S U N I E S A I D E M E M O I R E THE AFRICAN E-LEADERSHIP MEETING Dar es Salaam, Tanzania, 20-23 June, 2011 (Draft of April 2011) I. INTRODUCTION Stressing the need
More informationTHE B2X WORLD B2B. Electronic Transactions. by Koussouris S., Lampathaki F., Askounis D.
THE B2X WORLD B2B Electronic Transactions by Koussouris S., Lampathaki F., Askounis D. etransaction Categories G2C B 2 B C2C G2G Business to Business Transactions Towards ebusiness Processes 1/3 Manufacturer
More informationPOSITION DETAILS. ORGANOGRAM (Adjust as necessary. Include line manager, line manager s manager, all subordinates and colleagues. Include job grades)
HR191 JOB DESCRIPTION NOTES Forms must be downloaded from the UCT website: http://www.uct.ac.za/depts/sapweb/forms/forms.htm This form serves as a template for the writing of job descriptions. A copy of
More informationThe SAM Optimization Model. Control. Optimize. Grow SAM SOFTWARE ASSET MANAGEMENT
The Optimization Model Control. Optimize. Grow The Optimization Model In an ever-changing global marketplace, your company is looking for every opportunity to gain a competitive advantage and simultaneously
More informationREPORT ON THE IMPLEMENTATION OF ACTIVITIES. A2.1, A2.2, A2.3, and A2.4
International Tropical Timber Organization PD 700/13 Rev.1 (I) : DEVELOPMENT OF INTRA-AFRICAN TRADE AND FURTHER PROCESSING IN TROPICAL TIMBER AND TIMBER PRODUCTS PHASE I [STAGE 1] REPORT ON THE IMPLEMENTATION
More informationAuditing e-government
8 into IT Auditing e-government Life-cycle risks and setting up a database Biography Erna Lea is a Deputy Director General at the Office of the Auditor General of Norway (OAG). She has a degree in economics
More informationPlanning for Election Observation A Field Guide for Election Monitoring Groups
Planning for Election Observation A Field Guide for Election Monitoring Groups Planning for Election Observation This field guide is designed as an easy- reference tool for domestic non- partisan election
More informationMauritius Digital Government Summit 2014
Mauritius Digital Government Summit 2014 Alvin L. Paules Chief Enterprise Architect SAP Africa 8th October 2014 G2G G2B G2C Organised by the Ministry of Information and Communication Technology, Republic
More informationInformation Systems & Management
12 Information Systems & Management Ir. Haery Sihombing/IP Pensyarah Pelawat Fakulti Kejuruteraan Pembuatan Universiti Teknologi Malaysia Melaka Information and The Manager Data: : raw facts such as the
More informationFundamentals of Information Systems, Seventh Edition
Fundamentals of Information Systems, Seventh Edition Chapter 5 Electronic and Mobile Commerce and Enterprise Systems Fundamentals of Information Systems, Seventh Edition 1 Principles and Learning Objectives
More informationSERVICE PLAN 2003/ /06
Ministry of Management Services SERVICE PLAN 2003/04 2005/06 National Library of Canada Cataloguing in Publication Data British Columbia. Ministry of Management Services. Service plan. 2002/2003/2004/2005
More information