KEYNOTE SPEAKERS TRUST IN GOVERNMENT (02) PAGE TONY JONES HOST Q&A DAMON REES

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2 PAGE 2 19TH 22ND NOVEMBER KEYNOTE SPEAKERS TONY JONES HOST Q&A BEN RIMMER CEO MELBOURNE CITY TOM ROGERS DEPARTMENT OF PLANNING AND ENVIRONMENT DAMON REES CEO AUSTRALIAN ELECTORAL COMMISSION OECD MICHAEL MILLETT DIRECTOR GOVERNMENT RELATIONS TONY STUART CEO UNICEF AUSTRALIA AND CHAIR ACNC ROBYN HOBBS MENNA RAWLINGS HIGH, FOREIGN AND COMMONWEALTH OFFICE ABC ALISON FRAME DEPUTY SECRETARY MARI KIVINIEMI DEPUTY SECRETARY GENERAL NSW SMALL BUSINESS SERVICE NSW UK GOVERNMENT STEVE SPURR CEO PENDING NSW ICAC SPEAKER EDELMAN MICHAEL G. SMITH NATIONAL PRESIDENT UNITED NATIONS ASSOCIATION OF AUSTRALIA ELIZABETH TYDD NSW INFORMAITON AND PRIVACY COMMISSION TREVOR CHIPPINDALL DIRECTOR ETHICAL STANDARDS DEPARTMENT OF TRANSPORT AND MAIN ROADS (QLD) ANNIE BOLITHO DELIBERATIVE PROCESSES AND STRATEGIC FACILITATION ANNIE BOLITHO AND ASSOCIATES

3 3 ABOUT THE EVENT It is essential for government organisations to cultivate trust to deliver core organisational responsibilities. Low trust negatively affects the spectrum of Public Service work, including public policy, service delivery law making, finance, regulation and communications, and government led reform and innovation encounters roadblocks in gaining public support. The Trust in Government Summit, hosted by the Australian Government Institute, will feature lessons from Secretaries and leaders of major government organisations across Australia in how they are seeking to increase trust in their organisations and in Australian governments. The summit will also feature lessons from major international governmental organisations with an interest in enhancing trust in government, as well as well respected Not- For-Profits. Their will also be the opportunity to hear from influential community groups discussing community expectations of government organisations. The OECD lists six key factors relating to trust in government: reliability, responsiveness, openness, regulation, integrity and fairness, and inclusive policy making. All Australian governments and government agencies are seeking to increase citizen and stakeholder trust. This summit provides the knowledge and skills necessary for the practical, whole-of-organisation enhancement of trust in government organisations. KEY BENEFITS OF ATTENDING Understand the driving forces behind declines in trust in government Gain a holistic understanding of these issues relating to Federal, State and Local government Learn how Public Sector organisations and leaders can overcome these forces Effectively govern and administer in the contemporary political environment Ensure responsiveness and openness to citizens and stakeholders Enhance trust in your organisations core responsibilities, such as service delivery and policy making Ensure best practice in data management and privacy Overcome the trust deficit to drive major reform Promote trust through open dialogue and accountability Empower citizens and stakeholders in decision making to enhance engagement and buy-in Understand community group expectations of government Attend hands-on workshops to build skills to enhance trust AUDIENCE The Trust in Government Summit is aimed at Public Sector leaders and employees in Federal, State and Local government. Job categories that will attend the summit include: Secretaries and Leaders of Government Departments and Agencies Heads and Managers of Service Delivery Head and Managers of Policy Heads and Managers of Engagement Heads and Managers of Communications Head and Managers of Data Security and Privacy Heads and managers of Citizen and Customer Experience, and Digital Heads and Managers of Regulation Members of Government Organisations Seeking to Increase trust REGISTRATION AND ENQUIRIES To register for Trust in Government 2018 simply complete the registration form at the back of this brochure and send to: events@konnectlearning.com.au or call Alternatively, registrations can be made online at: /conferences CONFERENCE LOGISTICS VENUE CANBERRA CONVENTION CENTRE DATES NOVEMBER 2018 ADDRESS 31 CONSTITUTION AVE, CANBERRA ACT 2601 START/FINISH 8:50AM 5:30 PM

4 4 SPONSORSHIP PARTNERSHIP OPPORTUNITIES Join Trust in Government Summit to associate with Secretaries and Heads of large Federal, State and Local government organisations. As an event partner, we will work closely with you to achieve your objectives, such as: BRANDING build your brand amongst a large community of senior decision makers and heads of government organisations. NETWORK with senior government delegates to discuss pressing issues and your solutions. LEAD discussion about your organisations services, capabilities and solutions. DEVELOP valuable market insights to strengthen business plans and strategy KEY DRIVERS gain market feedback to understand key drivers TRENDS hear the latest insights and trends and share your knowledge and expertise. CULTIVATE your chosen spokespersons reputation as an industry thought leader. SPONSORSHIP CONTACT: BUSINESS DEVELOPMENT & ROI create new business opportunities across the government sector with decision makers who are normally difficult to engage. We are particularly interested in extending sponsorship opportunities to those in data management and privacy, consultation, engagement, and communications. Strategic sponsorship opportunities are limited. Contact the sponsorship team on or events@ konnectlearning.com.au to discuss sponsorship package options.

5 5 DAY ONE 19 TH NOVEMBER PRE-CONFERENCE WORKSHOPS 8:30AM: REGISTRATION, MORNING TEA AND COFFEE 9:00AM: BEST PRACTICE IN PUBLIC SECTOR LEADERSHIP Effective leadership within government and Public Sector organisations is vital to enhancing trust in government. Despite being part of a wider system of government, Public Sector leaders and managers must not downplay the importance of their role in citizen and stakeholder trust and perception. This workshop, for present and aspiring public sector leaders and managers, will provide attendees with the knowledge to use their position to advance trust in their organisation. Attendees will learn: Leading through values-based leadership How to disseminate core values through your organisation and teams Leadership and manager crisis management Best practice in effectively leading teams The role of the leader in ensuring trust and accountability Expert facilitator: MICHAEL BUNTING FOUNDER WORKSMART AUSTRALIA 12:30PM: LUNCH 1:30AM: ENSURING ACCOUNTABILITY, ANTI-CORRUPTION MEA- SURES AND TRANSPARENCY ACROSS YOUR ORGANISATION A major factor behind the decline in trust in government is the public perception of a lack of accountability and transparency in government. This negatively impacts the work of government, and results in negative public perceptions to government. This workshop, applicable to Local, State and Federal government organisations, will teach attendees best practice in ensuring accountability and transparency throughout all levels of their organisations. Attendees will learn: The link between public trust and government accountability and anti-corruption measures How to ensure best practice in accountability and anti-corruption throughout your organisation Strategic approaches to corruption prevention for Public Sector leaders and managers How to encourage staff to abide by protocol Staff engagement and encouragement to speak out against corruption Expert Facilitator: Transparency International Australia 5:00PM: END OF DAY ONE

6 6 DAY TWO 20 TH NOVEMBER 8:30AM: REGISTRATION, MORNING COFFEE AND TEA 8:50AM: OPENING REMARKS FROM YOUR CHAIR 9:05AM: Contextualising public trust in contemporary Australian government The Edelman Trust Barometer provides a domestic and international picture of trust in institutions. This keynote will allow attendees to understand and contextualise issues in contemporary trust in government. STEVE SPURR EDELMAN CEO 9:55AM: Effective data management and security to drive public trust Best practice data management and security are major issues for government organisations. Recent years have seen breaches in public data security that negatively affect public trust in government institutions and a willingness to engage with institutions. The Australian Electoral Commissioner will share lessons in how the AEC is ensuring the integrity of the electoral system through effective data management and security, and how this drives public trust. TOM ROGERS AUSTRALIAN ELECTORAL COMMISSION 10:45AM MORNING TEA BREAK 11:00AM: KEYNOTE: Effectively building trust in an environment of declining trust Tony Jones is one of Australia s most respected journalists, having covered seminal news events for the past several decades. As host of Q&A, Tony Jones brings together politicians and the Australian public, promoting public democracy, open dialogue and greater transparency. In this keynote, Tony Jones will present his insights in building trust in a media environment of declining trust, lessons of relevance to building government trust. TONY JONES HOST Q&A 11:50AM: Establishing public and stakeholder trust through accountability and anti-corruption measures Since being established in 1988 NSW ICAC has been a major tool for establishing public trust through ensuring accountability in the public administration of New South Wales. Attendees will learn how anti-corruption measures enhance public trust, understand specific case studies of accountability and learn methods to limit corruption and ensure accountability in your organisation. TBC: 12:40PM LUNCH BREAK

7 7 DAY TWO 20 TH NOVEMBER CONTINUED... 1:40PM: Enhancing trust and ethical behaviour through Public Sector leadership In this session, Damon Rees, the CEO of Service NSW will discuss the importance of collaboration across jurisdictions and levels and government and the role of open data in enhancing trust in government organisations. This session will also feature a case study of Service NSW as a multi-channel, whole-of-government access point for the NSW government. 2:30PM: INTERNATIONAL KEYNOTE: DAMON REES SERVICE NSW CEO Lessons from Finland and the OECD in enhancing trust in government According to the OECD there are six factors that, when effective, ensure trust in government. These are: minimising uncertainty, ensuring responsiveness to citizens, open government, proper regulation, ensuring integrity and fairness and inclusive policy making. In this session, Mari Kiviniemi will discuss how to ensure these are effective, and lessons from her time as a Cabinet Minister and Prime Minister of Finland during a tumultuous time for the country. 3:20PM AFTERNOON TEA BREAK 3:40PM: PENDING SPEAKER: MARI KIVINIEMI DEPUTY- SECRETARY GENERAL, OECD, FORMER PRIME MINISTER, FINLAND Increasing citizen trust through promoting government transparency and ethics The creation and enforcement of organisational ethical standards, and the promotion of government transparency, is important to the promotion of trust. In this session, attendees will learn how to most effectively promote whole-of-organisation ethics and transparency, and understand the link between ethics, transparency and trust. TREVOR CHIPPINDALL DEPARTMENT OF TRANSPORT AND MAIN ROADS (QLD) DIRECTOR ETHICAL STANDARDS 4:30PM: Lessons in ensuring organisational trust from the Not-For-Profit sector This session will discuss how the work of charities and not-for-profits, including UNICEF Australia, interacts with government and the importance of trust in government in effectively meeting their remit. You will also hear lessons in how charities and Not-For- Profits ensure public and stakeholder trust. 5:20PM: PANEL DISCUSSION TONY STUART UNICEF AUSTRALIA CEO AND CHAIR AUSTRALIAN CHARITIES AND NOT-FOR-PROFITS COMMISSION How government can earn the trust of Stakeholders and community groups This panel discussion will feature major community groups, and other government stakeholders discussing their experiences with government, expectations of government, and how government and government agencies can enhance community group and stakeholder trust. PANELLISTS FACILITATOR: TONY STUART CEO UNICEF AUSTRALIA AND CHAIR AUSTRALIAN CHARITIES AND NFP COMMISSION INVITED: JOANNE YATES EXECUTIVE DIRECTOR, EXECUTIVE SECRETARIAT ST VINCENT DE PAUL SOCIETY 6:00PM END OF DAY TWO INVITED: AUSTRALIAN RED CROSS

8 8 DAY THREE 21 ST NOVEMBER 8:30AM: REGISTRATION, MORNING COFFEE AND TEA 8:50AM: OPENING REMARKS FROM YOUR CHAIR 9:05AM: CASE STUDY: Ensuring public access to government information to enhance trust Public access of government information is vital to enhancing trust. In this session, the NSW Information Commissioner will provide a case study on the role of the NSW Information and Privacy Commission in providing citizen and stakeholder access to government information and documents. 9:55AM: ELIZABETH TYDD NSW INFORMATION AND PRIVACY COMMISSION INFORMATION Public broadcasting and trust in government: Gaining trust in an environment of declining trust This session will focus on how the ABC gains public trust and support in its role as the national broadcaster in an environment of decline media trust. The session will consider the unique position of the ABC in Australian democracy as a national broadcaster independent of government, and how this informs strategies for ensuring public trust. PENDING SPEAKER: MICHAEL MILLETT AUSTRALIAN BROADCASTING CORPORATION DIRECTOR GOVERNMENT RELATIONS 10:45AM MORNING TEA BREAK 11:00AM: KEYNOTE: Lessons from Politics in building trust in government This session will feature an ex-politician delivering lessons on trust in government from their significant time and experience in government. PETER COSTELLO FORMER FEDERAL GOVERNMENT TREASURER 11:50AM: Overcoming trust road blocks to open space for reform Trust in government increases the likelihood of effective policy reform. In this session you will learn how trust allows government organisations to overcome reform challenges. Hear how Australia s largest state ensures public stakeholder outcomes are considered in planning and implementing reform. ALISON FRAME DEPARTMENT OF PLANNING AND ENVIRONMENT (NSW) DEPUTY SECRETARY, POLICY AND STRATEGY 12:40PM LUNCH BREAK

9 9 DAY THREE 21 ST NOVEMBER CONTINUED... 1:40PM: Understanding and delivering against changing public and stakeholder expectations to expand trust Organisational stakeholder s expectations change over time. To be a trust organisation, government organisations must deliver against these changes. In this session attendees will learn how to keep abreast of changing public and stakeholder expectations and how to ensure a timely response to such changes. TBC 2:30PM: Understanding community expectations that drive citizen trust Government service delivery requires strong public trust to be effective. In this session attendees will hear the challenges FACS NSW has in ensuring trust among its stakeholders, including some of the most disadvantaged individuals, families and communities in NSW. TBC 3:20PM AFTERNOON TEA BREAK 3:40PM: Enhancing trust in government through effective Public Sector leadership Effective leadership and trust in government is important for meeting organisational goals. Hear how the NSW Small Business Commissioner ensures trust in the Commission, allowing the commission to effectively serve as a mediator between small businesses, small business and big business, and government. ROBYN HOBBS NSW SMALL BUSINESS 4:30PM: The importance of trust in government to the United Nations and international cooperation This session will examine the importance of trust in government for international cooperation and the work of the United Nations. Attendees will also hear lessons in trust in government from the United Nations. MICHAEL G. SMITH UNITED NATIONS ASSOCIATION OF AUSTRALIA NATIONAL PRESIDENT 5:20PM: Menna Rawlings will deliver lessons on how to enhance trust in government from her significant experience in the British public service, with specific reference to her time as a senior member of the Foreign and Commonwealth office. 5:50PM END OF DAY THREE MENNA RAWLINGS UK GOVERNMENT HIGH, FOREIGN AND COMMONWEALTH OFFICE

10 10 DAY FOUR 22 ND NOVEMBER PRE-CONFERENCE WORKSHOPS 8:30AM: REGISTRATION, MORNING TEA AND COFFEE 9:00AM: EMPOWERING CITIZENS AND STAKEHOLDERS WITH PURPOSEFUL ENGAGEMENT AND DECISION-MAKING Today all levels of government encounter low trust. This can be overcome through anticipating and activating transparent, quality citizen and stakeholder involvement in decision-making. Deliberative methodologies offer an alternative approach to traditional methods. Quality citizens juries and deliberative forums require planning, investment and a commitment to purposeful social learning. In this hands-on interactive workshop delegates from all levels of Federal, State and Local government will develop capacity in this format of engagement: Expert facilitator: ANNIE BOLITHO DELIBERATIVE PROCESSES AND STRATEGIC FACILITATION ANNIE BOLITHO AND ASSOCIATES 12:30PM: LUNCH Participants will learn: Key aspects of deliberative methodology Perspectives on taking on investment in citizen engagement based on case studies Question formation for problem solving and social learning How to see problems from a policy perspective and step into participants shoes Dr Annie Bolitho is a highly experienced facilitator and a specialist in deliberative democracy, community engagement and community governance. Annie ran the first citizens jury in Victoria, and has gone on to run citizens juries that have addressed tough issues requiring informed public input, such as public drug use, water management, infrastructure investment and maintenance, planning and rating strategies. 1:30PM: DATA SECURITY AND PRIVACY FOR GOVERNMENT Data and privacy breaches are major concerns for government organisations that have had a hugely negative impact on trust in government and public perceptions of government organisations. It is important that government agencies, including those handling sensitive citizen information, have best practice in data security and privacy. This hands-on workshop will give attendees the knowledge need to ensure data security and privacy in their organisation. Expert facilitator: TIM MACKEY PRINCIPAL CONSULTANT, ENTERPRISE ARCHITECTURE AND TECHNOLOGY PROJECTS ASSURED Attendees will learn: The identification or personal information and data How to identify your organisations data and privacy risks How to implement best practice methods to ensure data security How to best protect citizen and stakeholder privacy Methods to embed a whole-of-organisaiton approach to data security and privacy for government Steps and strategies to take if there is a data security breach Staff engagement and encouragement to speak out against corruption 5:00PM: END OF DAY 4

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