National E-Governance Plan & Common Service Centres: An Overview

Transcription

1 National Workshop on Land Policies and Administration for Accelerated Growth and Poverty Reduction in the 21 st Century National E-Governance Plan & Common Service Centres: An Overview 5 th January 2006

2 Focus on E-Governance E-Governance included in the UPA Government s NCMP & endorsed by the Cabinet (May 2004) Administrative Reforms.. E-Governance will be promoted on a massive scale.. An unprecedented opportunity to change the way the country is governed

3 NeGP Vision All Government services accessible to the common man in his locality through a One-stop-shop (integrated service delivery) ensuring convenience, efficiency, transparency & reliability

4 Approach & Strategy

5 NeGP Approach Focus on Public Service Delivery & Outcomes Process Re-engineering & Change Management are critical Radically change the way government delivers services Centralized Initiative, Decentralized Implementation Implementation framework evolved accordingly Project Implementation in Mission Mode Empowered Mission Teams professionals & domain people Effective Public Private Partnership is crucial Think Big, Start Small and Scale Fast

6 NEGP Implementation Strategy Standardization of core policies & practices to ensure Integration of services Interaction between applications Candidate list of projects Mission projects identified largely based on intensity of citizen interface 26 MMPs identified so far

7 Implementation Modalities proposed

8 Implementation Modalities Cabinet Committee on Economic Affairs - All program-level policy decisions, approval of large projects Apex Committee headed by Cabinet Secretary To drive the program & resolve inter ministerial issues Enforce standardization, interoperability, single - window service delivery Committee headed by Secretary, Expenditure To sanction, appraise projects Integrate funding decisions, minimize overlaps

9 Central MMPs - Implementation Modalities Responsibility of each GoI Department Define objectives, services and service levels, milestones, timelines & methodology for each MMP Project implementation in mission mode Mission Leaders & Empowered Mission Teams to be constituted Technical support to be provided by DIT & NIC, NISG including ensuring adherence to standards Apex Committee to ensure adherence to overall policy, strategy framework

10 State MMPs - Implementation Modalities Responsibility of State Governments Put in place institutional framework Implementation in Mission Mode Technical support by State IT Dept. (thru SeMT), NIC & NISG MMPs under overall guidance of respective Central Ministry Define minimum services and service levels Technical Coordination, overall architecture by DIT

11 Role of DIT - Implementation Modalities Department of Information Technology to Assist Apex Committee to manage program & serve as its Secretariat Address Standardization, Interoperability, Security issues Implement Pilots / Infrastructure/special projects Technically appraise MMPs & assist Departments & augment their capacity to design, implement & monitor MMPs Programme Management Unit created to discharge above functions (set up, being augmented)

12 Common Service Centres

13 The CSC Scheme: A Critical Component of the NeGP Critical component of NeGP : aims to provide a network of service points across the country. However, role goes beyond that of a delivery vehicle for e-government Aim is to enable access to a large number of government & private services like e-government, education, health, credit, entertainment etc.

14 The Experience so far Approximately 15,000 IT-enabled centers exist : CIC, Bhoomi, e-seva, e-choupal, Drishtee, Grasso, etc. Mission 2007 has been propagating Village Knowledge Centers (VKCs) with very similar objectives CSC Scheme formulated after extensive discussions with various stakeholders to allow for capture of their inputs, experiences and challenges

15 The Experience so far Experience shows that a center based on limited category of services viable only in certain environments, mostly urban. Such models difficult to scale up & sustain in rural areas Critical mass is essential to optimize Sustainable scaled up implementation could be achieved in a collaborative framework, through: an innovative combination of structured environments; rural entrepreneurship and market mechanisms government policy and support The proposed CSC Scheme aims to achieve these objectives through a Public Private Partnership (PPP)

16 The Services Model Value-adds Data Collection, Rural BPOs, etc. Quality of Life Entertainment Social Development Education, Healthcare, Agricultural Extension, etc Create Income Opportunities Market Linkages Save Costs E-Government Services The power of the CSC would lie its focus on content customization and multi-lingual delivery of End-to-End Services

17 Restructuring Service Delivery A simple AIDS Awareness poster could be delivered to 100,000 villages quickly, by using the CSC network The channel needs to be exploited by all Government departments like Health, Education, Agriculture, etc. CSCs could be used for agriculture extension As access points for the AGMARKNET & AGRISNET for farmers CSCs already being looked at by banks like ICICI to push micro credit, insurance etc. Being looked at as points of delivery of e posts by Deptt of Posts. Deptts have to relook at their delivery process taking into account the CSC.. NOW.

18 The Configuration Mix Type A Type B Type C 1 PC + OS Printer cum Scanner Digicam UPS (15 Min Back Up) Genset Furniture & Fixtures Installation & Commissioning 1 PC + OS Printer cum Scanner Digicam UPS (15 Min Back Up) Genset Furniture & Fixtures Installation & Commissioning Television & DVD/VCD Player Wireless Connectivity 1 PC + OS Printer cum Scanner Digicam UPS (15 Min Back Up) Genset Furniture & Fixtures Installation & Commissioning Television & DVD/VCD Player Wireless Connectivity Extra PC + OS + Software Projector Rs..6L (0%) Rs.1.25L (80%) Rs.2 L (20%) Three possible configuration

19 Effecting Transformations E-Government Education Tele-medicine The CSCs would be the platform for fundamental transformation of the ways in which development challenges would be met in rural India Social Inclusion Agriculture Entertainment

20 The CSC Impact Over 400,000 new employment opportunities in rural India Closer links between Government & Citizens Timely delivery of critical Information & Services CSC Higher administrative efficiency & reduced red tape Structured system to manage issues of health, education, etc. Cost-effective access to Government Services

21 The CSC Structure

22 The Challenge: Building 100,000 Rural Businesses The CSC Scheme is NOT about rolling out hardware The CSC Scheme encourages private sector & local community participation Looks beyond the physical infrastructure. Focus on how to involve local communities, seed and nurture the rural entrepreneurs, Government support perspective Shift away from a Capital Subsidy model to a revenue support model.

23 The Implementation Framework DIT STATE GOVERNMENT NLSA STATE LEVEL AGENCY SCA VLE

24 Strategy for Government Support Finance for basic CSC infrastructure available through lending agencies Real challenge is in running & sustaining CSCs Strategy is to provide revenue support to the Opex Revenue support ensures commitment towards sustainability, minimizes risks. Allows Government to optimize its funds by back ending the support. Support estimated at 33% of operating expenses (Guarantee) To be provided through a price discovery method

25 Timelines

26 Project Phases Phase 1 Phase II Phase III Project Development Put operational variables in place Set up physical, digital and technology infrastructure Ongoing support Quarter Ending MAR 06 JUN 0 6 SEPT 06 DEC 0 6 MAR 0 7 JUN 0 7 PHASE I PHASE II PHASE III

27 Thank you R. Chandrashekhar, Joint Secretary, E-Governance, Department of Information Technology, Government of India

28 Reinventing Service Delivery for the New Age All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access State Wide Area Networks (SWANs)/NICNET Scheme for Rs 3334 cr approved SWANs for 17 States for Rs 1027 cr sanctioned Tech Standards (eg TCP/IP) formulated by NIC National Data Bank/ State Data Centres ( SDCs) Common Service Centres (CSCs) primary mode of delivery (100,000 vs. 600,000 villages)

29 NEGP Mission Mode Projects (MMPs) MMPs identified on the basis of high citizen / business interface projects cover range of key services offered by department Central Income Tax Central Excise Passports/Visa & Immigration MCA 21 National ID Pensions Industry Initiative Banking Insurance State Agriculture Land Records Transport Treasuries Commercial Taxes Gram Panchayats Municipalities Registration Police Emplmt.. Exchange Integrated e-biz EDI India Portal Common Service Centers EG Gateway E Courts E-Office E E Procurement

30 NEGP Components Program Components Responsibility of DIT Core Policies Core Infrastructure Support Infrastructure Technical Assistance Organization Structures R&D Responsibility of DIT & DAR&PG HRD & Training Awareness & Assessment

31 Program Management Overall Governance Structure National National e-governance e-governance Advisory Advisory Board Board (Chairman (Chairman MCIT) MCIT) NEGP Strategy Setting Cabinet/ CCEA Cabinet/ CCEA Programme Monitoring Project Approval Working Working Group Group (Chairman (Chairman Secy Secy DIT) DIT) Apex Committee Expenditure Finance Committee Programme Approach Implementation Programme Secretariat Program Management Unit Project Owners (Central Line Ministries / State Government) DIT Sub-Program Committees Project Committees

32 Unique ID & Government Services ID based on electoral data speed, economy Employment Services Vehicle Registration Driver s License Passport/Visa National ID Examination Results National ID National ID Agriculture Land Record Property Registration Taxes (Income, Other) Utility Services Municipality Services National ID National ID Birth Certificate Health Care Pensions Insurance Health Care Death Certificate Same process applied to the Business Lifecycle

33 Institutional framework & Capacity Needs Leadership & Vision Program Development Program Management SeMT Policy Formulation Committing Resources Taking hard decisions Preparing Roadmaps Prioritization Frameworks, Guidelines Monitoring Progress Inter-agency Collaboration Funds Management Capacity Management Project Development Project Management DeMT Conceptualization Architecture Definition (RFP, SLA ) Bid Process Management Project Monitoring Quality Assurance