G0vernment Service delivery to citizen through CSC

Transcription

1 G0vernment Service delivery to citizen through CSC

2 Mission Mode Projects Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realize the basic needs of the common man NeGP Visison 31 Mission Mode Projects divided into: 10 Central MMPs 14 State MMPs 7 Integrated MMPs MMPs projects aim at achieving the following: Improve efficiency of internal functions of the Govt. dept./ministries Improve efficiency, transparency and effectiveness of G2G, G2B, G2C services provided by the various government departments/ministries e-district Road Transport Commercial Taxes e- Office Income Tax NLRMP Central Excise e-biz e-courts CSC Employment Exchange Pensions e-proc NSDG epanchayat Banking India Portal EDI Posts Passport Agriculture Health Education Insurance UID INTEGRATED MMPs CENTRAL MMPs Treasuries IVFRT MCA21 PDS STATE MMPs Municipalities CCTNS

3 Common Service Centre Scheme Government of India under NeGP (National egovernance Plan program proposed to setup 1 lakhs Common Services Centers (CSC) in rural parts across the country in PPP mode NeGP envisions web-enabled Anytime, Anywhere access to information and services in rural India, through three infrastructure pillars STATE DATA CENTRE COMMON SERVICE CENTRES (CSC) STATE WIDE AREA NETWORK (SWAN) CSC ecosystem is world s largest network of telecentres THREE INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN CSC is the front-end online service delivery points for Government, private and social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-india basis. 3

4 Common Service Centre Ecosystem

5 Common Service Centre Develop a platform to enable Government, private and social organizations to integrate social & commercial goals for benefit of the rural citizens 5

6 Benefits of Common Service Centres BENEFITS TO CITIZENS Delivering government services in urban/rural areas by establishing closer links between Government & Citizens Timely delivery of critical information & services through structured system to manage issues of health, Education etc COMMON SERVICE CENTRES BENEFITS TO Government / Centres Create new/ additional revenue stream for the centre. As the services are rolled out on commission per transaction basis Delivering essential government services such as PAN Card, Election ID, UID etc. Increase administrative efficiency and provide costeffective access to Government Services Greater exposure to other products and services offered through the centre. For example, greater awareness of students about the courses offered through the centres 6

7 STATE PORTAL Govt. Service Delivery Mechanism STATE DATA CENTRE CITIZENS CAN ACCESS ELECT SERVICES THROUGH INTERNET INTERNET REGISTRATION TRANSPORT MUNICIPALITIES UIDAI SHQ Collector s Office Tehsil / Taluks APPLICATION LAYER GOVERNMENT DEPARTMENTS AND MINISTRIES (including Sub-ordinate offices) RURAL/ URBAN USER THROUGH CSC Centres COMMON SERVICE CENTRES (CSC) STATE WIDE AREA NETWORK (SWAN) 7

8 System Hierarchy of CSC State 72 Zones Zone Zone Approx 200 CSC District District District District Approx 20 CSC Block Block Covers approx 5 6 villages CSC CSC CSC CSC Village Village Village Village Various G2C, B2C services Citizens Citizens Citizens Citizens

9 CSC Roll out District wise - Jharkhand SN Division District SCA OMT Registered Wallet April 2015 Wallet Sept 2015 Active CSC April 2015 Active CSC Sept Palamu Garhwa AID Palamu Latehar AID Palamu Palamu AID AID Sub Total Dumka Deoghar BASIX Dumka Dumka BASIX Dumka Godda BASIX Dumka Jamtara BASIX Dumka Pakur BASIX Dumka Sahebganj BASIX BASIX Sub Total Hazaribagh Bokaro UTL Hazaribagh Chatra UTL Hazaribagh Dhanbad UTL Hazaribagh Giridih UTL Hazaribagh Hazaribagh UTL Hazaribagh Koderma UTL Hazaribagh Ramgarh UTL Kolhan E Singhbhum UTL Kolhan Saraikela K UTL Kolhan W Singhbhum UTL Ranchi Gumla UTL Ranchi Khunti UTL Ranchi Lohardaga UTL Ranchi Ranchi UTL Ranchi Simdega UTL UTL Sub Total Grand Total

10 CSC Transaction Analysis 1. Connectivity - If the connectivity is poor then only low bandwidth services, i.e- recharge, form submission etc services are given and if the connectivity is good than all kind of services including banking, e-kyc, telemedicine etc are given. 2. Entrepreneurship skills and training - If the connectivity is from moderate to good condition then entrepreneurship of VLEs comes into picture. The no. of transacting VLEs (mainly from 1000 to 5000) transactions, which is 681 and just got doubled from the previous category of (500 to 1000 Transactions) shows the repeated no. of G2C services, like e-nagrik, e-district etc. With the help of training their skills can get enhanced and they can become consistently good performing VLEs and can enter into the category of (5000 to transactions) category. 3.Area of operation - In large volume G2C services, this plays a vital role, as the VLEs, falling under (5000 to 20000) category, mostly (more than 60%) are from urban area or block level CSCs. As the population in these areas is good as well as connectivity. 4. Quality of services - There are many CSCs, mostly in rural areas, which do less no. of transactions, but the transactional value is high as well as mainly focuses for social purposes. For example, in e-inclusion ST beneficiary project, 80% of VLEs are from rural area and most of them have trained 100 to 200 students and conducted their exams. 5. Camp mode services - There are many services like UID, Govt. schemes, etc, which a VLE does by organizing camps. These services have options like offline entry and then uploading the data through connectivity. Many VLEs, who does not have good connectivity, they prefer to give these services as the time span is short, location is of mobile type and their expectation is good earning.

11 3 D - CSC Service Mapping Diagram P o p u l a t i o n UID Govt. Schemes RAP and BC Telemedicine E-KYC H i g h L o w UID NDLM Telemedicine Data Entry Mobile Recharge VC on Agri Consultation Poor Medium Good Connectivity Reason of inactiveness of most of the CSCs: Low Entrepreneurship skills, poor connectivity and lack of monitoring

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13 CSC SERVICES Government To Citizen (G2C) Services E-District Service Service Plus Election Commission of India (EC) Services Unique identification Authority of India (UIDAI) Services Passport Services Banking Correspondent (9 banks) Apna Dhan Health Care Services (ATHS) DISHA IAP E-Inclusion NABARD Financial Literacy E Return Filing Service Digital locker UWIN Service IHHL Service Online FIR Business To Customer (B2C) Services Data Card Recharge DTH Recharge CSC Bazaar e commerce/shopping service Mobile Bill Payments Mobile Recharge Entertainment E learning 13

14 JHAR SEWA (SERVICE ONLINE + E-DISTRICT + RTGSA) 54 SERVICES INCLUDING CASTE INCOME BIRTH DEATH AND RESIDENCE CERTIFICATES 85 LACS CERTIFICATES GENERATED IN LAST FIVE YEARS THROUGH CSC

15 CSC National Portal for Services A National Portal for CSC Scheme has been developed to streamline and standardize service delivery through CSC network 15

16 Unique Identification (UID) Services Authority of India (UIDAI)

17 CSC Mandate by UIDAI Project Mandate Aadhaar enrolment eaadhaar Printing Demographic Data Update Biometric Data Update Database Seeding Best Finger Detection Authentication User Agency Authentication Service Agency Child Enrollment Infrastructure Required? Biometrics Devices Finger Print Scanner Iris Webcam Non-Biometrics Devices Computer (Laptop), MF Printer, UPS,Universal Serial Bus (USB) Hub, Focus Light, Electrical Power Backup, Storage Devices (CD/DVD/Pen Drive), VLE to earn about RS. 30,000+ per month from Aadhaar enrolment 17

18 Election Commission of India Services

19 Election Commission Services Revenue for CSC Centres Addition of name in the electoral rolls Deletion of name in the electoral rolls Modification of name / other details in the electoral rolls Transposition of name in the electoral rolls Printing of EPIC card in color Printing of Electoral roll ( Per Page) Search Services Registration of complaint Issue of Replacement of Elector s Photo Identity Card (EPIC) 19

20 Election Commission Services What is the infrastructure Required for providing these services? PC(s) or Laptops Internet Connectivity UPS (Optional) Printer 20

21 Financial Inclusion

22 Financial Inclusion Scope of Services Agreement with 32 Public sector banks Enrollment of customers, including collection of biometric and other details, provide card (ID Card, Debit, Card, Credit Card, PIN) Provide transaction facility Deposit of money in an account with a bank Withdrawal of money from an account with a bank Remittances from an account with a bank to an account with the same Balance Enquiry and issue Receipts/ Statement of Accounts. Disbursal of credit facilities to borrowers involving small amounts strictly as per the instructions of the Bank Apna Dhan Service at NPCI platform 22

23 Digital Literacy Financial Literacy Educational Services

24 Education Services Scope of Services CSCs to become NIOS Facilitation Centers NIELIT Facilitation Centers National Digital Literacy Mission Women empowerment through e literacy Use of CSCs for Adult Literacy Use of CSCs for promoting Investor Awareness and Financial Literacy 24

25 E-Inclusion: IT Training for Rural ST Beneficiaries SN District No of CSC registered Students approved Training completed 1 Deoghar Godda Pakur Sahebganj Total Completed

26 DISHA Scheme in Jharkhand 1.61 Lacs students registered, 1.32 Lacs student trained and students passed the exam

27 Financial and Legal Literacy Project NABARD STATUS - COMPLETED Registered VLEs Registration of Beneficiaries done INVESTORS AWARENESS PROJECT - COMPLETED Registered VLEs Registration of Beneficiaries done LEGAL LITERACY - COMPLETED Registered VLEs Registration of Beneficiaries done

28 Cyber Gram Yojana CYBER GRAM PROPOSAL IS PENDING FOR APPROVAL FROM CM Madarsha Students Count SN District Aided Non- Aided Aided Non- Aided 1 Pakur Sahibganj Jamtara 11 NA 907 NA 4 Deoghar Dhanbad Dumka Garhwa 1 NA 112 NA 8 Giridih Godda Gumla Hazaribagh Khunti 5 NA 181 NA 13 Lohardaga Ranchi Simdega 2 NA 150 NA Total

29 Health Services

30 Tele-Medicine Service 30

31 Telemedicine in action 31

32 The Process

33 The Process CSC न कटतम CSC क न द र पर ज ए र ग क ज क र VLE द व र एकत र त क ज त ह और ड क टर क प स भ ज ज त ह APOLLO DOCTOR अप ल च ककत सक द व र र ग - ज क र प र प त कर ज त ह व डडय पर ड क टर र ग स ब त करत ह Patient ड क टर व डडय पर र ग क ललए आवश यक सल ह द त ह CSC क र म भ ज गय प रप रस क र प श (दव क प )VLE द व र र ग क द ज त ह

34 The Requirements 512 kbps Internet Speed Web Camera Headphone and MIC Space for patient to sit and wait

35 DIGITAL LOCKER What is Digital Locker: Initiative of Government of India, DeitY. Digital locker is a Dedicated personal storage space, linked to each resident s Aadhaar number. It can be used to securely store e-documents, i.e; ID Proof, certificates, etc. How to create it: Only Aadhar number is required. Visit your nearest Pragya Kendra who will create your digital locker using OTP or fingerprint. Birth certificate PAN card Driving license BENEFITS: IT WILL MINIMIZE THE USE OF PHYSICAL DOCUMENTS AND WILL PROVIDE AUTHENTICITY OF THE E-DOCUMENTS. IT WILL ALSO PROVIDE SECURE ACCESS TO GOVT. ISSUED DOCUMENTS. 35

36 Digitize India Platform Enabling compute operations, security & control of data / records Dynamic, relevant & accurate real-time data access to authorized users Informed decision making, proactive governance, quick business decisions

37 DIP Platform Scalability Data Security & Control DIP Credibility Citizen Rewards

38 Scanning Workflow Sign off Start Process Document Receipt Content Validation N Scanning Preparation of documents for scanning Restoration if required Scanning with suitable scanners QC of Images QC Passed Y Indexing metadata Renaming as per customer specs Indexing metadata as per customer specs Upload images / data to server Data Access Handover Depreparation of docs post scanning Filing of papers in same file Handover files back to customer Receipt End

39 DIP Core Workflow Agency / Customer DIP Core Crowd Sourcing Platform Match Engine Image Ingest.jpg Shredder Snippet Store Answer If correct Snip Data Customer Metadata Identification Template Batch Creation Shred Batch Shred based on Template Check & Shred again Skip Reject Merger of Input Images Snippet XML with answer Text Output Bay Scanning Support Data Integration Support for output Documents

40 Aadhaar Authentication Digital Platform A digital online verification platform, to enable residents to prove their identity and for service providers to confirm that the residents are who they say they are' 40

41 AUA Services Name, Gender DOB, Address, YES OR NO OTP Request OTP

42 KUA Services OTP

43 Authentication Ecosystem (Overview) ASA ASA Sub-AUA AUA Leased lines Auth Server Authentication Devices ASA ASA Aadhaar Holder AUA ASA UIDAI Data Centre

44 Demographic Authentication Name, Gender DOB, Address, YES OR NO

45 Biometric Authentication

46 Business To Customer Services (B2C)

47 E-Commerce Services List of Services Mobile Recharge DTH Recharge Dish TV E-charge Data Card Recharge My Bus ticket Booking Bill Payments Entertainment E- Learning 47

48 New services

49 New services

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51 Process involved: Currently UWIN work is started in: Ranchi (E), 450 (P) Bokaro (E) Deoghar 6200(E) Total enrollment is completed

52 6000 IHHL application are filed through Urban CSCs

53 Aadhar Seeding for NREGA - To be start, integration of ekyc platform with NICs NREGA soft is completed and pilot of 30 beneficiaries is done. Babadham online ticketing Babadham tickets can be booked online Digital Locker Issuer Land Record Department and JAC wants to become issuer for digital locker. Digitize India Program RMC, Land Record Department and Ranchi University wants to digitize their documents Vision Centre 15 vision centres will be setup in collaboration of Aravinda Eye Care

54 Thank You