E-Government Initiatives and Case Studies

Transcription

1 E-Government Initiatives and Case Studies Tania Zaroubi Senior ICT Project Manager Office of the Minister of State for Administrative Reform Lebanon 1

2 Presentation Outline e-gov 2002 e-gov 2007 Case Studies Lessons Learnt 2

3 e-gov Vision 2002 The e-government e vision of 2002 for Lebanon centers around the attainment of a number of strategic objectives based on citizen and business-centric approaches. 3

4 The Lebanese e-government Frameworks Vertical Approach 4

5 Achievements - Legal Policies and Procedures Simplification of all government procedures Modernization of the national tax system Organizational structure of ministries and autonomous agencies New public sector tendering law ICT laws and regulations IPR and online banking laws passed in 1999 Digital Signature and other e-related e legislation are under review by special parliament committee and near enactment. 5

6 Achievements - Legal (2) ICT Policy and Standards Policy and strategy document prepared in 1998 Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters with private-public public sector partnerships Standards guidelines for ICT projects in the public sector prepared e-government strategy document completed and presented to Council of Ministers for approval. 6

7 Achievements - Technical Telecommunications Voice, ISDN and DSL services in place Phase I of national MAN infrastructure being tested; Phase II and III already scoped 2 Cellular operators offering GSM and GPRS services Government approved plans for privatizing MPT to create Liban Telecom Computer Networks Most ministries and agencies have a Local Area Network in place using latest standards and protocols Hundreds of servers (750+ across government) and Thousands of computers and peripherals have been deployed ( PCs across government). 7

8 Achievements - Services System Applications A number of vertical applications have been deployed (MOF tax system, customs system. Cadastre land registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Decisions DMS,.. etc.) Customs system expansion to cover all ports of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. Other vertical applications recently completed include Work Permits, medical benefits and compensation system for Government Employees (COOP), Commercial Registration system Some horizontal applications have been developed (Information offices, Informs portal, Budget System,..etc.). Others in the works include HR database for the civil service, personnel and financial system for agencies,..etc. 8

9 Achievements - Capacity Building Human resources Good number of civil servants trained on ICT products (OMSAR has trained in access of 6500) A sizeable number of civil servants have been trained on administration of ICT solutions (some 450+ through OMSAR projects) Assessments of ICT staff requirements for a number of ministries and agencies have been made. Draft of new ICT cadre and salary scale for government at large currently under review. 9

10 Achievements - Capacity Building Capacity building plans With the support of the local industry continuous or in-service training plans are being achieved. The new Institute for Public Administration to play a key role in in-service capacity building. An e-society e ICT awareness campaigns by the government are being prepared as well as Multi-purpose community telecenters. Private sector ICT awareness through PCA, PiPOP,, PICTA initiative and media and organizing successful conference and exhibitions such as Termium. 10

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12 Upgraded e-gov e strategy 2007 The vision for the e-e government strategy of 2007 focuses on the achievement of the following strategic objectives: Citizen-centered, not bureaucracy-centered; centered; Results-oriented; Market-based, actively promoting innovation; Good Governance; Economic Development; Social Inclusion. 12

13 e-reform Re-engineer government processes and use ICT as the spearhead of the reform process. e-business e-citizen Identification and grouping of candidate Citizen-Centric e-services. e-community Focuses on government services that are of importance to the Lebanese business community to promote private sector growth. Promote sustainable development, empowerment and reduce poverty.

14 Six significant approaches are proposed: 1. Progress Monitoring Modality. More frequent meetings of the MICTC with the Chief Information Officers (CIO) and a CIO Council taking a significant role in the strategy acceptance and implementation combined with an electronic Progress Reporting modality based on e-government implementation plans developed by agencies. 2. Chief Information Officers (CIOs) and CIO Council. The appointment of CIOs in all key agencies and extended to all government entities and the establishment of a CIO Council. CIOs will be the focal point for all ICT matters in their agency and will report to the head of the agency. The CIO Council will meet regularly, discuss and agree on ICT issues across government and make recommendations to Ministers and to the MICTC. 14

15 Six significant approaches are proposed (2): 3. Single Window Government. The construction of two government wide Portals, an e-citizen Portal to provide a focal point for the delivery of services to citizens ( one-stop-shop ) and the private sector and an Intra-Government Portal for government-to-government interactions. The Intra-government portal would link to all agencies and to a government datacenter and provide the basis for achieving interoperability between government systems. 4. Public Private Partnerships (PPPs). Greater use of the private sector in implementing e-government projects through adoption of outsourcing and use of Public Private Partnerships initiatives. 15

16 Six significant approaches are proposed (3): 5. Partnerships with Multinationals. Potential adoption of government wide solutions provided by large multinationals which have been implemented successfully in other governments (e.g. Texas Online ). This expedites the process as it relies on adopting readymade and tested solutions. 6. Partnerships with other Governments. Greater use of partnerships with other governments in implementing specific projects simplifying and streamlining the process and speeding up reform. 16

17 Ministerial ICT Committee The Prime Minister (Chairman) Minister of Administrative Reform (Vice Chairman) Minister of Finance Minister of Economy and Trade Minister of Interior Minister of Telecommunication Minister of Education 17

18 e-government Knowledge Empowerment Opportunities Growth Chain reaction 18

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21 Vinfo FORMS + extra services

22 Prerequisite s E-Signature, PKI, Certification Authority, e-payment Simplification of Procedures, Legal FW Implement the 4 Stages of e-e Government E-Gov Portal Interoperability Gateway Shared Services Standardize & Publish All Government Transaction Forms Strengthen and Expand Informs Portal

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24 The Co-Operative of Government Employees (COOP) is an autonomous public institution that enjoys administrative and financial independence and is under the tutelage of the Civil Service Board and the post control of the Court of Accounts 24

25 Established in 1963, the COOP provides services (medical aid, grants, loans, etc.) for permanent government employees (72,800) in Public Administrations, Justice, Lebanese University, Public Institutions, Independent Agencies, Municipalities, Parliament employees and guards; and their dependants (195,500). 25 Total of 268,300 Beneficiaries

26 The Before Situation Claims Processing was paper based and used to take months to complete; Claims were getting lost and misplaced and never processed; Claims were being duplicated, sometimes intentionally and sometimes by mistake; Hospitals used to refuse service to covered employees due to late payments by the COOP; Issuing of affidavits of coverage used to take several days; Auditing of transactions was a daunting and slow process; Citizens used to wait months to receive their refunds; Budgeting and financial forecasting was impossible; 26

27 Cooperative of the Government Employees and their dependents In order to enhance performance and improve productivity, and to maintain a database of its daily activities, the Medical and Social Compensation System was launched and implemented. 27

28 Main Objectives of the Automated System Providing better service to the subscribers, leading to major savings on budget by eliminating fraudulent claims and thus serving more beneficiaries with the allocated budget; Standardization of the work process throughout all branches; Reducing the processing time of claims; Effective management of all branches and departments. 28

29 Advantages through the automation of the MSCS Relieving staff from routine paperwork and unnecessary computations; Reducing dramatically the number of errors; Reducing the processing time of a claim; Ability to know the stage in which the claim is awaiting approval; Cross branch hospitalization; Availability of complete and accurate medical histories online; Ability to generate unlimited statistical and informational reports; rts; Ability to accurately prepare next year budget requirements; Ability of remote auditing of the branches by the management; Ability to provide accurate data for other government entities. 29

30 The Development was Concerned with the Following: Registering new subscribers online and updating the personal situation of the existing subscribers; Managing a dynamic workflow for each type of transaction (social compensations, medial compensations, hospitals compensations); Managing the transactions: each transaction had to be entered with a unique identification number (ID), controlled and validated by several persons (depending on the importance and priority). The system allows the creation of a workflow for each type of transaction, and keeps a current status of any transaction; Computer-aided control and verification of transactions as per the laws, the personal rights of subscriber and the status of the transaction; Tracking of each transaction depending on a referenced workflow; Several statistics with several forms of results. 30

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32 Continuous membership Case for the Retirees before Automation 32

33 Continuous membership Case for the Retirees before Automation 33

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35 Continuous membership Case for the Retirees after Automation First floor ONLY 35

36 5 Minutes Saving of 95.8% in time 36

37 Administration of Health Internal Security General Security MOPH SHARE DATA SOCIAL SECURITY COOP For Public servants Army 37

38 Benefits of the MSCS 38

39 Way Forward for the COOP Notifications by SMS, ; e Beneficiary online follow-up; Electronic submission of hospital transactions; Smart Card; Detailed statistics; Any time, any place; Hotline 39

40 Active versus Inactive Management Director General Employee 40

41 Lessons Learnt Commitment from top management Leadership and accountability Vision Innovation Empowerment and Authority Team effort The will to change Incentives Rewards Training Raising Awareness Sustainability Marketing 41

42 Conclusion Getting IT Right 42

43 Thank You Zaroubi: Tania Zaroubi Sr. ICT Project Manager OMSAR 43