Citizen Centric e Government State Consultation Workshop. Ahmedabad 9 th September 2011

Transcription

1 Citizen Centric e Government State Consultation Workshop Ahmedabad 9 th September

2 National e-governance Plan (NeGP) Make all Government services accessible to the COMMON MAN IN HIS LOCALITY, through Common Service Delivery Outlets and ensure EFFICIENCY TRANSPARENCY & RELIABILITY of such services at AFFORDABLE COSTS to realise the BASIC NEEDS of the common man Mission mode projects Integrated projects Common Services Centers State Wide Area Network State Data Centers 2

3 Presentation Plan Common Services Centers (CSCs) Electronic Service Delivery (ESD) Act e- District Mission Mode Project National Population Register (NPR) 3

4 Common Services Centers: Vehicles of Inclusive Growth Front-end Delivery Outlets 96,311 CSCs as on August 2011 Access to information and delivery of services : G2G, G2C, B2C Public Private Partnership Bundled Approach (H/W, S/W, Trained and Incentivized Manpower) Broadband Connectivity Selection of SCAs (private entity) by State Governments 3 Tier Implementation Model SDA SCA VLE 4

5 CSC Rollout Progress ( ) 120, ,000 80,000 60,000 40,000 20, ,710 80,669 69,574 57,482 43,464 27,200 10,350 4,000 June 2008 June 2009 June 2010 June 2011 No. of CSCs Rolled Out Connecitivity 5

6 CSCs rolled out as on 31 st August 2011 CSCs rolled out 96,311 Delhi Chandigarh Gujarat Gujarat Daman and Diu Dadra & Nagar Haveli Lakshadweep Rajasthan Go a Himachal Pradesh Punjab Karnataka Karnataka Jammu J&K Kashmir Haryana Kerala HP Haryana MP Maharashtra Kerala Uttaranchal Andhra Pradesh Tamil Nadu Uttarakhand UttarPradesh AP UP Chattisgarh 70%-100% (13) 50% - 70% (3) 10% - 50% (3) *Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Madhya Pradesh, Tamil Nadu, UP and Uttarakhand around 4500 CSCs are reported to be non operational CHH Orissa Puducherry TN BiH JHD Orissa Bihar WB West Bengal Andaman & Nicobar Islands Sikkim MGH ASM TRIPURA Arunachal Pradesh MZR NGL MNP 100% (12) 10% (2) Under Discussion (2) 6

7 G2C Services being delivered through CSCs CSCs for Transactions Financial Inclusion CSCs for Issuing Certificates CSCs for Diagnosis CSCs for Data Collection CSCs for Awareness CSCs for Information Utility Bills Electricity/ BSNL Tickets reservation Banking MNREGA payment Insurance Copy of Record of Rights Certificate of Birth/ Death Domicile Certificate Agriculture Department Telemedicine West Bengal is using CSCs for Soil Testing NREGA Job Card School survey Cattle Survey in Jharkhand Data entry Consumer Affairs Department Health Camps Results Agriculture Market Prices Agriculture Extension related 7

8 CSCs Statistics Most Preferred / Revenue Generating Services (Maximum Citizens Covered) Issuance of Certificates (RoR, Birth, Character, Death, etc) with about 10 Million services delivered Services Delivered through 16,840 CSCs in the past 2 years Approximately Rs. 9.7 crores + Revenue Generated Per CSC: Citizens Served (average) = 520 Average amount spend by citizen per transaction = Rs /- (G2C + B2C) Over 1.46 crores+ customers Rs. 120 crores + revenue* (Based on data received from 28,113 CSCs) 8

9 Gujarat CSCs SCA Name Total CSC Total CSC rolled out (Aug 11) CSC with Online Monitoring Tool installed egram Vishwagram Society Total State Government of Gujarat has integrated the existing egram centres (one in each panchayat) with the CSC Scheme, although as per 1:6 ratio only 3090 CSCs were to be set up. SCA contract with 3i-Infotech has been terminated, matter with CMS is in Court, Reliance is static ( no progress); therefore, e-gram society is now acting as SCA. VSAT connectivity is provided to all CSCs in State. As reported by SCAs 9

10 Gujarat CSC Scheme State entitled for 3090 CSCs on 1:6 criteria Negative amount quoted by the SCAs during bidding 61 lakh land records issued in the last 1 year Rs. 3 crore generated by e-gram centers through the Gujarat electricity Board Service of deposition of bills e-gram CSC network operation centre at Gandhinagar supported by 586 field engineers serving support to VLEs 10

11 Bharat Nirman CSCs (7/7) Common Service Centers Scheme to be suitably repositioned as A network of panchayat-level Bharat Nirman Common Service Centers to provide government services to citizens in rural areas Bharat Nirman Common Service Centers to be set up in all the Gram Panchayats in India Assured revenue through G2C services for Bharat Nirman Common Service Centers. EFC Note Circulated to Line Ministries for comments 150,000 CSCs in 3 years Fixed Support for: Solar Backup support for all per CSCs Bandwidth Cost support for all CSCs Incentive to CSC operator Revenue Viability Gap funding for CSCs Firm linkages with Bharat Nirman Departments: NREGA, NRHM, SSA, Panchayats etc 11

12 Electronic Service Delivery (ESD) e-services being enabled through MMPs etc. Access being ensured through e Infrastructure Need Accelerate the e enablement of services Mandatory delivery of e services by a cut off date Phasing out of manual delivery of services 12

13 Enablers of Electronic Service Delivery (ESD) Right to information Act, Section 4 (1) ARC Legislative framework for e services State Governments taking similar initiatives Legal Framework for Electronic Service Delivery E-governance Standards IT Act 2000 as amended in 2008, IT Rules 2011 Increasing tele-density and broadband penetration Pace of e-enabling of citizen services however continues to be slow 13

14 Electronic Service Delivery Bill 100 days agenda of MoC&IT ESD Bill proposed 8 th Feb 2011 Apex Committee directed DIT to finalize Electronic Service Delivery Bill Feb st Draft released for public consultations April nd Draft released and shared with all Ministries / State Governments 40 Ministries and 10 State Governments and UTs responded Overall support for Bill July rd Draft released 14

15 Scope of ESD Act Mandatory electronic delivery of all public services within five years from the enactment from the of ESD Act Within 180 days of enactment All departments to identify services to be e-enabled All departments to fix a cut off date for electronic delivery Manner of Delivery of Services and Service Levels Provide for a Grievance Redressal Mechanism While introducing Electronic Delivery of Services, department will provide for Assisted Access also 15

16 Oversight Mechanism for ESD Act (5/5) Electronic Service Delivery Commissions - Centre and State Level Chief Commissioner and a maximum of 2 Commissioners Function of the Electronic Service Delivery Commission: Monitor the implementation of the ESD Act Appellate mechanism for non-introduction of Electronic Services Preparation of annual report on implementation of the Act Push for joined up services Penal Provision Penalty of Rs. 5,000 to be levied on defaulting officials 16

17 e-district MMP Electronic delivery of high volume, citizen centric services at the district level Services include Certificates, Pensions, Grievances, Revenue Court Cases, Ration Card services Undertakes Backend Computerization for end to end e-service delivery Centralized application & database Business Process Re Engineering and Service Levels for each service Leverages core NeGP infrastructure of SWAN, SDC, SSDG and CSCs 17

18 e-district Pilot Projects Pilot projects in 41 districts across16 a cost of Rs crore Mandatory service categories 6 ; Optional : 4 (Additional) E-Services launched in 10 states UP, Assam, Tamil Nadu, Bihar & West Bengal, Kerala, Mizoram, Haryana, MP and Orissa. Advanced Stage in Maharashtra, Jharkhand, Punjab and Uttarakhand More than 1 lakh transactions in 2 districts of Kerala in 6 months Around transactions per month in Sitapur of Uttar Pradesh 18

19 e-district Scheme in Gujarat All districts to be part of the National Rollout Jan Sewa Kendra initiative of Gandhinagar can be ramped up All Services need to be delivered through CSCs BPR done in Gandhinagar can be adopted Innovative practices of Jan Sewa Project can be replicated Integration of Tatkal / One Day Governance / Non ODG Services 19

20 National Rollout Scheme National roll-out approved at a total cost of Rs Cr Implementation by States/ UTs across all 640 Districts Two Phase Implementation: Phase I - for districts with at least 70% CSCs operational 5 mandatory service categories common across States States to choose 5 more categories (not covered under any MMP) States to define a cut-off date for stopping manual services 20

21 National Rollout Scheme Business Process Re-engineering - Essential Service Levels Defined for each Service ICT enablement of field offices at District, Tehsil and Block level Extensive Training and Capacity Building planned at all levels Change Management - Legal Changes and issue of Notifications 21

22 National Rollout Scheme Programme Management : Empowered Committee under Chairmanship of Secretary, DIT, GoI PMUs to be set-up at the National, State and District level 24 e District Champions proposed National PMU : Prepare Guidelines and Templates; Empanelment of Consultants and System Integrators Monitor Implementation State PMU Oversee implementation at State Level District e-governance Society - Oversee implementation at Districts 22

23 Benefits from the Project Citizens can access services at doorsteps (CSCs) in an integrated manner Responsive, Transparent and Accountable Service Delivery Cost savings for citizens on account of Less number of Trips Less Waiting Time Can track status of applications Savings of upto Rs 100 per txn (based on IIM A Impact Assessment 08) Total economic benefits anticipated ~ Rs 1200 Cr per year Modernization and Automation of District Administration Empowerment of Citizens 23

24 Strategy for faster implementation Sharing between Pilot and Non-Pilot States Best Practices, BPR reports Government Orders Identification of Services by all States Submission of DPRs by 28 th July 2011 Empanelment of Consultants, System Integrators, OEMs Digitization of legacy data on priority basis Target-based Incentives for District Collector & their teams Cloud Model for UTs? 24

25 Action Points for States (8/8) Notification of State Designated Agency and Mission Leader Formation of District e-governance Society Formation of State Project Steering Committee Identification of Services Identifications of Departments and Field Offices Identification of Gap Infrastructure Submission of DPRs in time 25

26 National Population Register (NPR) DIT to implement NPR project in 16 states and 2 UTs: Total Pop crores (rural: 44.20, urban: 12.5 crores) DIT s main strengths: over 95,000 CSCs, approx 40,000 in the allotted states NPR major components: Digitization of demographic data captured during house-listing operation Collection of biometric data (photo, 10 fingerprints, iris of both eyes) for age 5+ Database to be sent to UIDAI for de-duplication and allotment of UID nos. 26

27 NPR by DIT States: UTs: 1.Arunachal Pradesh 9. Meghalaya 1. Chandigarh 2.Assam 10. Mizoram 2. Dadra & Nagar Haveli 3.Bihar 11. Punjab 4.Chhattisgarh 12. Rajasthan 5.Haryana 13. Sikkim 6.Himachal Pradesh 14. Tripura 7.Jammu & Kashmir 15. Uttar Pradesh 8.Jharkhand 16. Uttarakhand NPR The Process Flow 27

28 Roles & Responsibilities and Current Status (3/3) DOEACC: Nodal Agency on behalf of DIT DOEACC to issue RFQs for both urban and rural areas CSCs to be given preference for 50% of the digitization work in rural areas provided they match the L1 price in bidding Rural demographic/biometric: CSC SPV will do the supervision and monitoring DOEACC will supervise and monitor for Urban areas Training: DOEACC Website and Public Interface: C-DAC Other Agencies Involved: STPI, State Governments, District Administration Current Status: RFQs finalized and awaiting final approval 28

29 Thank You 29

30 Section 4 (1) of RTI Act (1) Every public authority shall maintain all its records duly catalogued and indexed in a manner and the form which facilitates the right to information under this Act and ensure that all records that are appropriate to be computerised are, within a reasonable time and subject to availability of resources, computerised and connected through a network all over the country on different systems so that access to such records is facilitated; 30

31 Recommendation of 11th report of 2ND ARC Promoting e- Governance The Smart way forward A clear roadmap with a set of milestones should be outlined by the government of India with the ultimate objective of transforming the citizen-government interaction at all levels to the e-governance mode by This may be enshrined in a legal framework keeping in consideration the mammoth dimension of the task, levels of required coordination between the Union and State Governments and the diverse field situations in which it would be implemented. 31

32 State Initiatives Government of Delhi e SLA for Public Services Maharashtra Mandatory Electronic Delivery of Public Service Act 2010 Make it mandatory for all government officers/departments to provide electronic (online) service to citizens for all citizen centric services. Initially, electronic service can be limited restricted to: Availability of information/forms Online submission of applications by citizens Status tracking Government of Bihar, MP, Punjab, HP Right to Public Services 32

33 Program Management Program Management Unit at Central level 8 Resources at DIT 20 Anchors for States 24 e District Champions Programme Management Unit at State level 76 total Resources to be assigned on the basis of category of state Programme Management Unit at District level 600 ( one programme manager for each district) 33

34 Non core services under pilot Pilot scheme across 14 states include 13 types of such services, which include 1. Licensing, 2. Utility Bills, 3. Marriage Registration, 4. Agriculture (Information about soil testing, crop insurance), 5. Police (Information about missing/dead person, Tracking of FIR), 6. Passport (filing and tracking of application), 7. Education (admit cards, mark sheet, results, etc), 8. Disaster Management(disbursement ), 9. Employment (Exchange Registration, 10. PMeGP, 11. Election (ID cards service), 12. Consumer Court ( most services like revenue courts) 13. Health ( various information like location of primary health centers, etc) 34

35 Mandatory Services for Pilots 1 Certificates Birth, Death, Income, Caste, Domicile, etc. 2 Pensions Application Widow, Old Age, etc. 3 Revenue Court Cause list, Case adjournment, Stay orders, Final orders, etc 4 Government Dues & Recovery Issue of notices, record payments 5 Ration Cards Addition, deletion, modification 6 Grievance Redressal Application, tracking, monitoring, redressal, appeals, etc 35

36 Mandatory Services for National Rollout 1 Certificates Birth, Death, Income, Caste, Domicile, etc. 2 Social Welfare Scheme Pensions Widow, Old Age, etc. 3 Revenue Court & Government Dues and Recovery Cause list, Case adjournment, Stay orders, Final orders, Issue of notices, Record payments, etc 4 Ration Cards Addition, deletion, modification 5 Grievance Redressal Application, tracking, monitoring, redressal, appeals, etc 36