Informacion - Producto y Proceso

Transcription

1 Panorama del Sector Publico en America Latina Gobierno Electronico Y Sistemas de Informacion - Producto y Proceso 2 Diciembre 2010 Jonas Rabinovitch Senior Adviser, DPADM UNDESA UN Public Administration Programme

2 Ejemplos de Actividades 1) CEAP (CEPA) 2) UNPAN 3) METER 4) Relatorio ONU Servicio Publico 5) Premio ONU Servicio Publico 6) Sondeo ONU Gobierno Electronico 2

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4 Dos Mensajes Principales 1. Gobierno Electronico es una herramienta para Reforma y Capacitacion del Estado 2. El ranking no es para hacer competencia entre paises, sino un marco de referencia operacional para el desarollo del sector publico 4

5 United Nations e-government Survey 2010 Out of 192 Member States: 98% countries provide public services online Connected 6% Transactional 26% Enhanced 49% Emerging 19% 5 5

6 Ejemplo en Canada ANTES HRSDC CRA VAC and Other Federal Provincial Territorial Third Sector EI-Sickness Canada Study Grants CPPD CPP Voc Rehab LMAPD SPP-D Opportunity Fund Medical Exp. Supplement Attendant/Child Care TC Disability Tax Credit Infirm Dependant TC Veterans Disability Pension Veterans Health Care pgm Indian & Northern Affairs Assisted Living program Prov Disability Supports Provincial Disability Income Supplements Provincial Community Supports WCB/LTD Benefits Third Sector Supports Third Sector Community Development In Person Phone Mail Internet In Person Phone Mail Internet In Person Phone Mail Internet In Person Phone Mail Internet In Person Phone Mail Internet In Person Phone Mail Internet In Person Phone Mail Internet DESPUES Persons With Disabilities Service Strategy Outcomes *Examples of Service Offerings Disability Supports Skills Development and learning Employment Income Community Capacity Medical Exp. Supplement Veterans Health Care pgm Prov Disability Supports Third Sector Supports Infirm Dependant TC Canada Study Grants CPP Voc Rehab Attendant/Child Care TC Employment Benefits and Support Measures LMAPD Opportunities Fund EI-Sickness CPPD Disability Tax Credit Veterans Disability Pension Provincial Disability Income Supplements WCB/LTD Benefits SPP-D Indian & Northern Affairs Assisted Living program Provincial Community Supports Third Sector Community Development Integrated Channels Integrated Channel Management In Person Phone Internet Mail Source: Ramesh Gupta 6 6

7 United Nations E-Government E Survey 2010 Top 20 Rank Country E-Government Development Index 1 Republic of Korea United States Canada UK and Northern Ireland Netherlands Norway Denmark Australia Spain France Singapore Sweden Bahrain New Zealand Germany Belgium Japan Switzerland Finland Estonia Source: E-Government Survey 2010 Rank Country E-Governance (E-Participation) Index 1 Republic of Korea Australia Spain New Zealand UK and Northern Ireland Japan United States Canada Estonia Singapore Bahrain Malaysia Denmark Germany France Netherlands Belgium Kazakhstan Lithuania Slovenia

8 Indicadores UN e-gov. Survey 1. Capital Social - UNESCO 2. Infraestructura - ITU: banda ancha, internet, celulares, CPs y lineas telefonicas 3. Presencia Web (cuestionario objetivo con caracteristicas websites oficiales) 8

9 E-Government Development by Region Africa Americas Asia Europe Oceana WorldAverage Source: UN E-Government Survey

10 America Latina Norte/Central PAIS Index 2008 Index 2010 Mexico Costa Rica Panama El Salvador Honduras Guatemala Nicaragua Belize Region Index Global Index

11 America Latina Sul PAIS Index 2008 Index Colombia Chile Uruguay Argentina Brasil Peru Venezuela Ecuador Bolivia Region Index Global Index

12 United Nations E-Government E Survey Transformational Government Citizen-centric public service delivery e-decision-making E-Governance e-consultation e-information e-service E-Government e-literacy e-infrastructure 12

13 e-strategies Transformational Government Citizen-centric public service delivery e-service e-decision-making e-literacy e-consultation e-infrastructure e-information E-Government E-Governance 13

14 Supply-side

15 Supply-side Strategies e-infrastructure & e-information e-infrastructure e-information 1. Internet usage/access 2. Diffusion of personal computers 3. Main telephone lines 4. Mobile phone usage/access 5. Fixed broadband subscribers 1. E-participation policies or information 2. Information re. inclusiveness in e-gov 3. Citizen charters/service agreements 4. Info on employment opportunities 15

16 Supply-side Strategies Top 40 countries in e-infrastructure: global rankings Source: UN E-Government Survey

17 Demand-driven

18 Demand-driven Strategies e-literacy & e-consultation e-literacy e-consultation 1. Adult literacy rates 2. Human capital development 1. Public consultation blogs 2. Online surveys and polls 3. Chat rooms and instant messaging 4. Web logs, list servers and newsgroups 5. Feedback forms 18

19 Demand-driven Strategies e-literacy & e-consultation Source: UN E-Government Survey

20 Demand-driven Strategies e-literacy & e-consultation Source: UN E-Government Survey

21 Integrated-Interaction

22 Integrated-Interaction e-strategies e-service & e-decision-making e -Service e -Decision-making 1. Four stages of development 2. Use of multimedia technology to interact with citizens 3. Citizens are consulted regularly on improving public policy and public service delivery matters 1. Online discussion forums 2. Archives of past discussions 3. Online petitions 4. Officials' responsiveness to queries/comments and their incorporation of such feedback 5. Official's invitation for suggestions and comments

23 Integrated-Interaction Strategies e-service & e-decision-making Top 20 countries in e-service development: global rankings Source: UN E-Government Survey

24 United Nations E-government Survey 2012 Areas para Desarollo en el sondeo en 2012 : Emphasis on quantity/quality of Services provided (NOT number of ministry websites) - INTEGRACION More attention on Service Usage USO (TAKE-UP) More weight to E-Infrastructure in E-Readiness - DIGITAL DIVIDE Higher marks for e-services or e-inclusion of Vulnerable Groups - EQUITABLE DEVELOPMENT Higher marks for connected Mobile Internet Services M-GOVERNMENT New area of assessment on Environmental Issues - E-/M-INFORMATION ON ENVIRONMENT 24

25 Viejos problemas, varios caminos Institucion sabe a donde va DES. DE PROCESOS Institucion no sabe como llegar GESTION OPERACIONAL Institucion sabe como llegar VISION Y CREACCION CONCEPTUAL DEFINIR DIRECCION y FOCO Source: Yapp, 2005 Institucion no sabe a donde va 25

26 EUA - Open Government Initiative 26

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