VOLUME 6 Communication and Consultation

Transcription

1 VICTORIA REGIONAL RAPID TRANSIT Victoria / West Shore Link VOLUME 6 Communication and Consultation August 2011 Prepared for BC Transit by SNC-Lavalin Inc Jack Stuempel & Associates Ltd McElhanney Consulting Services Ltd

2 VICTORIA REGIONAL RAPID TRANSIT Victoria / West Shore Link Volume Overview Preface Executive Summary Volume 1 Regional Data and Traffic Information Volume 2 Corridor Evaluation Volume 3 Development and Evaluation of Alignment Configuration Volume 4 Functional Alignment Report Volume 5 Technology and Option Evaluation

3 Table of Contents Executive Summary for Volume Consultation Framework Introduction Background Objectives Dialogue and Feedback Mechanisms Dialogue and Results Introduction Community Liaison Committee Municipal Planners and Engineers Public Open Houses On March 31 and April 1, Public Open House on June 23, 25 & 29, Public Open House on October 15 & 20, Public Open House on June 7 & 8, Public Open House on October 5 & 6, Public Open House on May 4 & 5, Additional Meetings Municipal Staff...15 Municipal staff - City of Colwood Municipal staff - District of Saanich Municipal staff - City of Victoria Municipal staff - Township of Esquimalt Municipal staff - City of Langford Municipal staff - Town of View Royal Additional Meetings CRD Staff Additional Meetings Municipal Chief Administrative Officers Additional Meetings Municipal Councils and Council Committees...16 Township of Esquimalt Town of View Royal City of Langford District of Saanich City of Colwood City of Victoria District of North Saanich Additional Meetings - CRD Transportation Planning Committee Additional Meetings - CRD Council of Councils Additional Meetings - CRD Board of Directors Additional Meetings - City of Victoria Official Community Plan Forum Additional Meetings Business Organizations...18 Association of Douglas Street Businesses Greater Victoria Chamber of Commerce Downtown Victoria Business Association Board of Directors West Shore Chamber of Commerce Building Owners and Managers Association Victoria Chapter Urban Development Institute Victoria Chapter Additional Meetings Community & Advocacy Associations...18 Accessible Transportation Advisory Committee James Bay Residents Association North Park Residents Association Saanich Bicycle & Pedestrian Mobility Advisory Committee Gorge Tillicum Community Association Mount View Colquitz Community Association Intermunicipal Advisory Committee on Disability Issues Additional Meetings - Victoria Regional Transit Commission Surveys...19 Monthly survey program Business/Customer Survey: Uptown-Downtown Alignment Issues & Opportunities First Nations Setting the Stage for a Positive Working Relationship with First Nations...1 Appendix Appendix Appendix Appendix Appendix Appendix Victoria Regional Rapid Transit Victoria / West Shore Link Page i

4 Table of Contents List of Tables Table Attendance and Feedback March/April Table Attendance and Feedback June Table Interactive Results Weighted Principles...8 Table Interactive Results Alignment Ranking...9 Table Attendance and Feedback October Table Attendance and Feedback June Table Attendance and Feedback October Table Attendance and Feedback May List of Figures Figure Comments Comparative... 7 Figure Comments Cumulative... 8 Figure Written Comments... 9 Figure 2.4 Summary of Feedback Figure Attendee Profile Figure Transportation Mode Choice Figure Uptown-Downtown Alignment Most Likely to be Used Figure Curbside Issues/Concerns Figure Median Issues/Concerns Figure Written Comments Number of Forms Figure Written Comments Percentage of Forms Figure Written Comments Number of Forms Figure Written Comments Percentage of Forms Figure 2.14 Comparison of Overall Level of Support Figure 2.15 Perceived Effect of a Rapid Transit Corridor on Customer Volume/Visits Figure Overall Perceived Effect of Reduced Traffic Lanes on Customer Volume/Visits Figure Overall Perceived Effect of Reduced On-Street Parking on Customer Volume/Visits Page ii Victoria Regional Rapid Transit Victoria / West Shore Link

5 Executive Summary for Volume 6 In order to develop a rapid transit solution that meets the needs and earns the support of the Capital Region, the project was founded on a comprehensive consultation program designed to involve stakeholders and the public in an active dialogue, using a variety of methods. Key elements included communications research, analysis, two-way communications and direct dialogue with all area Councils, key municipal staff, the business community, major regional institutions, and a cross-section of community interests including cyclists, youth, persons with mobility challenges, developers and community organizations. The program made use of a project website, fact sheets, public meetings, staff presentations, signage, media relations, advertising, and other common techniques for disseminating information. Monthly surveys measured residents awareness and attitudes toward the Rapid Transit Project, and a major survey of Uptown Downtown businesses and their customers identified issues and opportunities associated with a rapid transit alignment on Douglas Street. The Transit Future Bus, containing displays on the overall transit network plan including rapid transit, toured the district. Media technical briefings and talk show appearances provided additional opportunities for information-sharing. All dialogue and correspondence was considered by the project team and applied or analyzed to understand the principles being expressed. A Community Liaison Committee consisting of nearly 40 members, met 18 times over a period of more than two years. In functioning as a broad-based, well-informed sounding board for the project team, the Committee received regular briefings and provided feedback on the information presented. The Committee s input ensured that the project team remained mindful of the project s regional context, and the need to ensure the adequacy of service in areas that might not be serviced directly by rapid transit. It also offered guidance on the alignment evaluation criteria, on materials being prepared to obtain input from the broader public, and on consultations with the business community with respect to possible impacts and opportunities arising from the introduction of rapid transit. The committee was predominantly supportive of the recommendation for an LRT solution, with some concern about the estimated cost and expressing the need to aggressively pursue alternative sources of funding to mitigate the impact on local taxes. Regular meetings were held with a committee of municipal planners and engineers to ensure compatibility with official community plans. This group was helpful in identifying local issues and municipal preferences, and became deeply involved in the alignment development process, as well as the development of criteria for the multiple account evaluation of the ultimate rapid transit solution options. Additional meetings with staff on a municipality-by-municipality basis further helped to refine concepts and address localized issues. Six rounds of public open houses were held in both Victoria and the West Shore. The first round, in March- April 2009, introduced the project and its rationale, and presented data collected by the project team to respond to the questions `Where do we live?, Where do we work? and Where do we go? Attendance and rate of feedback was moderate, but showed general support for the concept of rapid transit between Victoria and the West Shore, as well as the related principle of a dedicated right-of-way. In June 2009, the project team shared findings to date and provided an overview of rapid transit technologies. Attendees were invited to provide input on the evaluation criteria, and the input resulted in adjustments being made by the project team. The public was also invited to rank the alignment options that had been identified for each segment between Victoria and the West Shore. The public s top three rankings for each segment, which differed only slightly from the preliminary rankings of the project team, were carried forward for further evaluation. Open houses in October 2009 emphasized reporting on project progress and the application of past input. Comments showed generally good support for the project s process, the preferred alignment and the vision of the complete street, i.e. designed and operated to enable safe access for all users. This open house was followed by the BC Transit Board s approval of the preferred rapid transit alignment. Feedback at the June 2010 open houses showed significant levels of interest and support for rapid transit from people who do not use transit, as well as regular transit users. An all-douglas Street alignment was favoured for the Uptown-Downtown section, and a curbside configuration was preferred to a median arrangement. Few concerns were expressed over the loss of a general purpose lane on Douglas south of Hillside. In October 2010, the project team introduced a new side-running configuration option, which received significant support. Feedback from a record number of attendees also indicated continuing strong support for the project, and particularly for an LRT-based rapid transit solution. Many also expressed a view that the E&N route remains a valuable transportation corridor even if not most suitable for the Rapid Transit Project s mandate for all-day, every-day service. Notably, there was considerable interest in seeing implementation of the project occur sooner rather than later. The final open houses, held in May 2011, presented the recommendation for an LRT solution. The recommendation was overwhelmingly supported by attendees. However, the cost of implementation was a major concern, with many expressing a desire for a public vote on the matter, and many also encouraging the exploration of alternative funding sources. Several meetings were held with municipal councils, council committees and the Capital Regional District. These meetings also provided essential input into the research, analysis and evaluation process, and ultimately, support for the rapid transit alignment by those municipalities directly affected. In addition, Victoria and Saanich expressed support for a rail-based solution. Meetings with business organizations, which were mostly supportive of the concept of rapid transit, also tended to reflect a concern about business impacts, particularly related to access, convenient on-street parking and taxes. Community and advocacy groups primarily emphasized service levels. Victoria Regional Rapid Transit Victoria / West Shore Link Page 1

6 Executive Summary for Volume 6 The Victoria Regional Transit Commission received regular updates from the project team, and endorsed the preferred alignment in October 2009, in advance of its approval by the BC Transit Board of Directors. A monthly survey program by BC Transit showed high support for the concept of rapid transit from the time it included questions about the Rapid Transit Project in October In most months from mid-2010, the support reached 90% or more, and a rail-based solution has consistently ranked as the favourite. In July 2010, a major consultation effort was undertaken to better understand the implications for businesses of establishing a rapid transit alignment on Douglas Street. All businesses in the Uptown- Downtown segment were invited to participate, and more than 500 responses were received. In addition, more than 400 customers were interviewed. The majority of businesses (73%) and their customers (87%) expressed support for rapid transit, and most businesses and customers also expect business volumes will be equal or higher than current levels with rapid transit. However, a reduction of on-street parking on Douglas Street south of Hillside Avenue was a concern for businesses, though less so for their customers. Business responses suggest that factors to be considered in implementing the rapid transit system include the need to recognize a continuing role for the automobile. At the same time, business and, to a greater degree, customer responses suggested that the overall impact of rapid transit on the Douglas Street corridor would be positive. Page 2 Victoria Regional Rapid Transit Victoria / West Shore Link

7 1. Consultation Framework 1.1 Introduction The purpose of this volume is to describe the process and activities of public and stakeholder engagement and consultation, the focus of which was to obtain essential input into the development of the rapid transit solution. The feedback received from area municipalities, business and other key sectors, as well as the public at large, was an important source of guidance to the project team in each of the three major stages. 1.2 Background In order to develop a rapid transit solution that meets the needs and earns the support of the Capital Region, it was established by the project team from the outset that the project needed to be founded on a comprehensive public and stakeholder engagement and consultation program. Accordingly the stakeholder/public engagement/consultation process was designed to involve stakeholders and the public in an active dialogue, using a variety of methods. It also sought to apply lessons learned from the Douglas Street Busway plan which preceded the VRRTP. The Busway plan was withdrawn due to opposition over possible business impacts, congestion, cost/value, preferences for immediate LRT and the desire for a broader, more comprehensive and integrated regional transportation strategy. The project workplan identified key elements of the VRRTP consultation process as needing to include: Communications research to determine the existing opinions and attitudes of the residents, businesses and other stakeholders. Analysis of opinions, attitudes and expectations of stakeholders to help in the design of an appropriate approach to communications and consultation. Two-way communications and direct dialogue with all area Councils, key municipal staff, the business community, major regional institutions, and a cross-section of community interests including cyclists, youth, persons with mobility challenges, developers and community organizations. Use of a project website, fact sheets, public meetings, staff presentations, signage, media relations, advertising, etc. Evaluation throughout the project implementation at major project stages ensure achievement of objectives. 1.3 Objectives The communications and stakeholder relations plan identified that the overall objective of the VRRTP was widely supported by various groups and the general public within the region, and that the project provided an opportunity for renewed communications and consultation. Further, it noted that the size and complexity of the project require a collaborative approach to identify issues and options, and to build trust and support for the planning process. With positioning based on the project s guiding principles, the plan identified the following consultation and communications objectives: Create a credible consultation program that is supported by stakeholders and enhances support for the project, its planning process and conclusions Convey current and accurate details about the project, including its guiding principles, methods, activities, progress, and relevant decisions Ensure stakeholders and public understand transit objectives and the technical requirements to achieve them, along with constraints and opportunities Seek input during the planning process, providing an ongoing information exchange with stakeholders and ensuring that public, stakeholder and community issues and concerns are heard, understood and addressed Identify obstacles and opportunities to achieving stakeholder support and develop appropriate response strategies. 1.4 Dialogue and Feedback Mechanisms To achieve the requirements of the project workplan and the objectives of the communications and stakeholder relations plan, a review of previous feedback and market research led to the establishment of several dialogue mechanisms to obtain the necessary input, trust and support. These included: A Community Liaison Committee (CLC) was formed in the fall of 2008 via invitation letters to stakeholders from BC Transit. Numbering nearly 40, members represented a broad crosssection of the community including municipalities, businesses, schools and special interest groups. Over a period of more than two years, the committee met 18 times. As a committee of informed stakeholder representatives, this committee functioned as a broad-based sounding board for the project team. A committee of municipal planners and engineers from all local municipalities and the Capital Regional District (CRD) met regularly to provide guidance and input, and to ensure that project Victoria Regional Rapid Transit Victoria / West Shore Link Page 3

8 Consultation Framework assumptions were integrated with the latest plans and data for current and future growth and development throughout the Capital Region. Formal open-house-style public input sessions were held in six rounds over two years at venues in both Victoria and the West Shore. Additional meetings and presentations were arranged with: o Planning and engineering staff at individual municipalities and the CRD to review and discuss localized matters All dialogue and correspondence was reviewed and analyzed by the project team, and applied directly where practical. Where input appeared impractical, it was analyzed by the project team to understand and consider the principles of service being expressed. o o o o o o o A committee of Municipal Chief Administrative Officers Municipal councils CRD Transportation Planning Committee CRD Board of Directors Business organizations Community and advocacy associations Victoria Regional Transit Commission BC Transit s monthly surveys on transit usage and attitudes included a section designed to measure Greater Victoria residents awareness, attitudes and trends with regard to the Rapid Transit project. A major survey of Uptown Downtown businesses and customers was undertaken to identify issues and opportunities associated with a rapid transit alignment on Douglas Street. The Transit Future Bus, or mobile public consultation centre toured the CRD communities providing information about the regional context for the Rapid Transit Project as set out in the transit future plan and included the use of on-line, interactive transit planning tools and BC Transit staff to engage with members of the public answering their questions and explaining the information. A special section of the BC Transit website was established to provide general and specific information about the project, news and progress updates, reports/presentations, minutes of CLC meetings, relevant links and displays from public open houses, including on-line feedback opportunities. Minor use was made of social media, primarily to supplement traditional mainstream media in raising awareness of public consultation opportunities. In addition, the project team undertook a variety of communications initiatives including several media technical briefings, talk show opportunities, distributing brochures and fact sheets, and hosting a presentation on Walking, Biking, Transit and Public Spaces by Gil Penalosa, Executive Director of Walk & Bike for Life. Page 4 Victoria Regional Rapid Transit Victoria / West Shore Link

9 2. Dialogue and Results 2.1 Introduction The communications and consultation undertaken by the project team reflected the needs of each stage of the project. The initial stage concentrated on the collection of data and the identification and confirmation of regional transit corridors. Accordingly, the focus of dialogue during this stage was to increase public and stakeholder awareness and familiarity with the project, share research and statistical information, and receive input on key transit corridors and linkages between Victoria and the West Shore. In the next stage, the project team developed alignment options between the West Shore and the core area, then subjected these alignment options to a preliminary screening, followed by a detailed screening of the short list. This process culminated in the approval of the preferred rapid transit alignment. Building on the dialogue of the first stage, there was significant consultation which helped guide the project team in developing a recommended alignment that would be supported by the community as reasonable and rational. The final stage involved the detailed multiple account evaluation of rapid transit vehicle technology options, leading to a combined alignment/technology recommendation for the rapid transit connection between Victoria and the West Shore. Input received in the first stages was applied and reaffirmed during consultations in the final stage. Key meetings and dialogue sessions, with input received, are described below. 2.2 Community Liaison Committee The Community Liaison Committee held its inaugural meeting on December 11, 2008 to perform introductions, receive a brief overview of the project, and confirm the role of the committee. The committee decided meetings would be open to the public and the media. The committee met approximately monthly thereafter. The content of the meetings reflected the progress of the project team s study activities, and the project team was guided by both questions and suggestions from the committee. Major areas of interest in the project s early data-collection stage included the committee s concern that congestion issues extend beyond study area, and the issues of transportation planning without the existence of a regional transportation authority. The committee received regular updates from a Ministry of Transportation and Infrastructure representative on the E&N Rail Study being undertaken by the provincial government, as well as updated data being collected for the purposes of determining an appropriate alignment for an exclusive rapid transit right-of-way. In addition, the project team shared research on rapid transit systems being operated or planned elsewhere, and received feedback on the applicability of various real-world examples. Input received from the committee and applied during this stage included: Request that UVic & DND be treated as separate centres Regional transit corridors show linkages to Colwood Incidental comments on alignment options Variety of comments on draft evaluation criteria A recurring role for the committee was to review and provide guidance on the content for open house displays and other materials being prepared for public consultation sessions. The results of the public sessions were shared and discussed with the committee to ensure the full value of the process was realized. Presentations on transportation planning, including the relationship between rapid transit and land use, helped keep the committee in step with the project team s data analysis to match rapid transit alignment options with the various municipal Official Community Plans and the Capital Regional District s land use objectives. Comments from the committee included observations on the difficulty of predicting latent demand and the need to develop equitable criteria to compare road and rail solutions. BC Transit staff also provided updates on the regional transit master plan (Transit Future), which provides the regional context for the Rapid Transit Project. These presentations and the resulting discussions helped to ensure a common understanding of the integration of rapid transit with the rest of the transit network, particularly with respect to ensuring adequate service to meet the demands of areas not served directly by rapid transit, such as the Esquimalt employment centres. As direct consultations increased with local municipalities, the project team reported on results, issues and progress. The committee reviewed and held a detailed discussion of the alignment options for the three segments between the West Shore and Victoria (Segment A being the West Shore area as far east as Six Mile, Segment B covering the area between Six Mile and Uptown in Saanich, and Segment C extending from Uptown to Downtown Victoria). Input from the Committee included: Concern over any use of recently-beautified Goldstream Avenue between Veterans Memorial Parkway and Jacklin Road in Segment A. Concerns over possible impacts on local business owners with a Douglas Street alignment in Segment C. The options were refined to reflect input received and improve compatibility with the City of Langford s plans. In preparation for the public open houses scheduled for October 2009, the committee reviewed the alignment evaluation criteria and was further consulted on the resulting rankings: Segment A: Station Avenue/E&N/Goldstream/Island Highway Segment B: Galloping Goose/Trans-Canada Highway Segment C: A tie between Douglas Street and Douglas/Government couplet Victoria Regional Rapid Transit Victoria / West Shore Link Page 5

10 The committee subsequently reviewed the results of the October 2009 public open houses which showed public support for the preferred alignment, and discussed the October 27, 2009, endorsement of the preferred rapid transit alignment by the Transit Commission, followed by Board of Directors approval on October 28, While some concern was expressed about the level of representation on the Commission from West Shore municipalities, the public/stakeholder consultation and engagement process was viewed generally as positive. Following the Board s approval of the preferred alignment, the committee reviewed the ensuing project schedule and received a report on the project team s inspection of the Bombardier Streetcar rail-based vehicle being demonstrated on Vancouver s Olympic Line. Information was shared on the development of alignment cross-sections, and a progress report was provided on the Transit Future plan. The committee encouraged ongoing consultation with municipal councils to ensure harmony with municipal plans. It also requested that BC Transit identify the E&N rightof-way for potential commuter service on its planning maps. In June 2010, the committee provided detailed review and guidance on the information and public input materials for the June 2010 public open houses, which were designed to elicit specific alignment and configuration preferences from the public. During the same period, the project team shared the terms of reference being developed for a survey of businesses on and near the Douglas Street alignment between Uptown and Downtown to identify perceptions of businesses and their customers regarding issues and opportunities arising from the proximity of rapid transit. The new side-running configuration concept that arose during preliminary design was developed and introduced to the Committee during August 2010, along with further details on other alignment configuration options (curbside and median), including strengths and weaknesses of each. Realworld examples were shown and discussed by the committee. In addition, the committee was kept apprised throughout the summer and fall of ongoing consultations with the public, municipalities and community associations as well as the survey of Douglas Street corridor businesses. The committee expressed the desire to see more specific outreach occur toward the business sector in the West Shore, which resulted in an escalated level of engagement with the West Shore Chamber of Commerce. The committee provided valuable feedback on the project team s preliminary information on vehicle technology options, as well as on the configuration options within the approved alignment. At the committee s final meeting, the project team presented the results of the multiple account evaluation, recommending the implementation of a Light Rail Transit (LRT) system connecting Victoria and the West shore. The committee was predominantly supportive of the recommendation, with some members expressing reservations about the estimated cost. The project team was encouraged to aggressively pursue funding from senior government levels and explore alternative funding sources to mitigate the impact on local property taxes. 2.3 Municipal Planners and Engineers Regular meetings with the planners and engineers of all Capital Region municipalities and the CRD itself began in February After an initial discussion of the process and the project team s request for assistance on alignment development, the committee suggested further discussion when there was more technical data to review. The opportunity to review such data followed in Spring 2009, with the assimilation of travel origin/destination information, research on rapid transit and related land use characteristics, and progress in the regional transit master plan (Transit Future). In May 2009, the project team also presented the results of the preliminary screening of the alignment options. Input from the group included the recommendation that the project team brief municipal councils during the summer. At the committee s suggestion, the alignment screening was simplified by having only one criterion for each of the project s guiding principles (used as a basis for the evaluation), and the project team increased the weight or value placed on the principle of linking regional growth centres that encourage transit-oriented development. As the dialogue continued, the committee emphasized the importance of coordinating the Transit Future master plan and rapid transit schedules. The evolution of the evaluation criteria was viewed as being fair, with the recognition that individual municipalities would still need to be engaged to ensure the ultimate alignment for rapid transit is compatible with official community plans. It was also noted that, in the overall transportation system, moving goods is as important as moving people. Following the June 2009 public open houses, the planners and engineers continued to be consulted on alignment development, including proposed station locations. It was noted that while input received at open houses is valuable, it is not necessarily representative of the public at large. The need to consult with local businesses, especially with respect to a rapid transit alignment on Douglas Street, was also discussed. In addition, the group contributed to the Multiple Account Evaluation (MAE) process designed to develop final recommendations for the project, as well as the 30-year transit network plan. By the end of September 2009, the committee had reviewed and provided input into the final draft evaluation of shortlisted alignment options which were subsequently presented to the public in October In reviewing the results of the October 2009 public open houses as well as the Transit Commission s endorsement and Board of Directors approval of the preferred rapid transit corridor alignment, the planners and engineers emphasized the importance of municipalities formally confirming their support for alignment. In February 2010, the municipal planners and engineers received an overview of the project team s tour of the Bombardier streetcar being demonstrated on the Olympic line in Vancouver. The team reviewed the 2010 schedule and shared updated concept plans for the rapid transit route and exchanges. As in the past, the group requested that BC Transit deliver updated project status presentations to municipal councils. Important aspects that the committee highlighted for the project team to consider as work progressed included: on-street parking impacts in Victoria under a Douglas Street alignment scenario access to the Juan de Fuca Centre in the West Shore, and maintaining the ambience of the Galloping Goose Trail. Throughout subsequent meetings in the summer and fall of 2010, the planners and engineers expressed and exercised ongoing interest in continuing to participate in the evaluation of alignment options. Discussion included the relative merits of a Bay Street versus Queen Street crossing corridor for the Blanshard couplet concept being considered by the project team as Page 6 Victoria Regional Rapid Transit Victoria / West Shore Link

11 requested by Victoria, the Uptown-Downtown corridor business/customer survey, research on rapid transit vehicle technology, the Transit Future master plan with its related public/stakeholder consultation program and input on the multiple account evaluation that would result in the project team s recommendation on rapid transit. The results of the evaluation and next steps were reviewed and discussed with the group in late April Public Open Houses On March 31 and April 1, 2009 The first round of public open houses was held March 31, 2009, in Victoria and April 1, 2009, in the West Shore (Colwood) to provide an overview of the project, data collection results and the process for developing a viable alignment for rapid transit. The data summaries provided the regional context, responding to the questions `Where do we live?, Where do we work? and Where do we go? The regional transit corridors were identified, as were specific alignment options for rapid transit, along with the evaluation criteria developed for the preliminary screening process. Only general feedback was requested, with respondents providing their opinions on unstructured forms. The attendance level was low-to moderate, and consistent with expectations for this stage of the process, and the rate of feedback was a moderately-responsive 38%. Registered attendance and feedback is summarized in the following Table 2.1: Table Attendance and Feedback March/April 2009 Support Bus Rapid Transit Support LRT Support Streetcar/Tram Support Other Rail Emphasize "Green" Criteria Accommodate Bicycles Supportive of Process Pursue Market Share Serve Dockyard Serve Peninsula Link Up-Island Improve Highway Against Douglas Street Busway Fare Issues Credibility Issues Other (Safety) Other (Poor Session Location) Other (Colwood Corners Hub) TOTAL FORMS Session Attendees Forms Feedback% West Shore Victoria Victoria % West Shore % Figure Comments Comparative Totals % The comments indicated general support for the concept of rapid transit between Victoria and the West Shore, as well as the related principle of a dedicated right-of-way. As illustrated in Figure 2.1 and 2.2, there were many and varied pre-existing opinions with respect to the appropriate vehicle technology with a general preference for rail-based options. Victoria respondents appeared more likely to favour LRT and West Shore respondents tended to be more supportive of highway improvements. But overall, no single issue stood out. Victoria Regional Rapid Transit Victoria / West Shore Link Page 7

12 Table Attendance and Feedback June 2009 Support Bus Rapid Transit Support LRT Support Streetcar/Tram Support Other Rail Emphasize "Green" Criteria Accommodate Bicycles Supportive of Process Pursue Market Share Serve Dockyard Serve Peninsula Link Up-Island Improve Highway Against Douglas Street Busway Fare Issues Credibility Issues Other (Safety) Other (Poor Session Location) Other (Colwood Corners Hub) TOTAL FORMS Victoria West Shore Figure Comments Cumulative Public Open House on June 23, 25 & 29, 2009 The second set of formal public input sessions (two in Victoria June 23 and June 29, one in the West Shore on June 25, 2009) shared key findings and provided an overview of the spectrum of transit technologies. Specific feedback was sought on the weighting factors to be applied to each of the Guiding Principles when used for evaluating alignment options, and attendees were invited to rank the alignments in each segment. (The same feedback was solicited on-line on the project website, but with negligible input received.) Reflecting growing awareness of the project as well as its state of progress, attendance was significantly higher than for the spring sessions. Out of 219 registered visitors to the three sessions in this round, additional feedback was received via the unstructured or blank form from 72 persons, or 33% of attendees. Registered attendance and feedback is summarized in the following Table2.2: Session Attendees Forms Feedback% June 23 Victoria % June 25 Colwood % June 29 Victoria % Totals % Visitors were asked to indicate, on a scale of 1-10, the relative importance of the guiding principles, or project goals. Results are displayed in Table 2.3 below. Project team and Community Liaison Committee results are shown for comparison, and the right-hand column shows the final weightings applied in the screening process by the project team (See Volume 2, Corridor Evaluation). While the differences between the public, Community Liaison Committee and project team s initial weightings were not great in most cases, there was enough to influence the team to make adjustments to reflect the input received. Guiding Principles Table Interactive Results Weighted Principles To develop transit options that offer an alternative to the single occupancy vehicle Make transit more attractive and convenient Link regional growth centres that encourage transit oriented development Support an integrated transportation network Develop an environmentally responsible solution Design a sustainable and affordable transit system Public Average Public Median Project Team Initial CLC Project Team Applied Page 8 Victoria Regional Rapid Transit Victoria / West Shore Link

13 In the interactive alignment ranking exercise, visitors were asked to rank the alignment options for each segment according to how well they achieve the Guiding Principles for Rapid Transit. Results are shown in the following Table 2.4. The selections made by the public generally supported the project team s top-three selections, although not necessarily the order of those selections. For the West Shore to Colwood Interchange segment, the public s top-three list included the Goldstream/Island Highway option which had been excluded by the project team in favour of the Trans-Canada Highway option. After some analysis, the public s top three rankings for this segment were substituted for those of the project team for further evaluation. Westshore to Colwood Interchange Ranking Total Score Rank Trans Canada Highway Galloping Goose E&N Goldstream/Island Hwy Island Hwy Colwood Interchange to Core Ranking Total Score Rank Trans Canada Highway Galloping Goose E&N Gorge Rd/Island Hwy Craigflower/Island Hwy Esquimalt Rd Uptown to Downtown Ranking Total Score Rank Douglas Government Blanshard Lochside Table Interactive Results Alignment Ranking Written comments, summarized in the following Figure 2.3, showed a continued variety of views with respect to alignments and rapid transit vehicle technology. The E&N, as a pre-existing facility, enjoyed substantial support and showed itself to have the most passionate champions. The Galloping Goose/TCH alignment ranked highly in Segment B, and Douglas Street was strongly supported in the core area. There was also significant interest in seeing the rapid transit concept extended to other parts of the transit network. This input was retained for consideration in the corridor and technology evaluation process. Alignment Technology Considerations Process Support Goldstream Support E&N Support Douglas route Avoid Douglas Use Blanshard Bus couplet Douglas / Blanshard Don't use Goose Support water route Support circle route Serve UVIC/ Peninsula/ James Bay/ Other Support small or reg. bus, free/ more frequent Support RapidBus, or BRT for future rail Support LRT Support Streetcar/tram or trolley Support Rail (general) Support commuter rail Have Bus Priority Lane Accommodate bikes Need comfort & convenience Just do it; Start now Process - likes Criticism/suggestion for process/session TOTAL FORMS Figure Written Comments Public Open House on October 15 & 20, 2009 These public open houses consisted of one session in Victoria and one in the West Shore. There was less emphasis in this round on seeking input and more on reporting on findings, the application of input previously received and screening results, culminating in the identification of the preferred alignment for further study. The sessions also promoted the concept of the complete street (defined by the National Complete Streets Coalition as streets for everyone, designed and operated to enable safe access for all users) and the liveable city. Out of 167 registered attendees, 43 (26%) submitted free-form comment forms. Registered attendance and feedback is summarized in the following Table 2.5: Table Attendance and Feedback October 2009 Session Attendees Forms Feedback% October 15 Colwood % October 20 Victoria % Totals % The level of public interest and feedback in Victoria was fairly consistent with that received previously. However it was somewhat lower in the West Shore. Victoria Regional Rapid Transit Victoria / West Shore Link Page 9

14 As illustrated in the following Figure 2.4, comments showed good support for the project s process, the preferred alignment and the vision of the complete street. There was some continuing support for the use of the E&N alignment primarily in the context of its commuter rail potential. Some concerns were also expressed about the Douglas/Government couplet concept in the south Government Street area. Many attendees had suggestions for the detailed design of the rapid transit system and its exchanges, including comments on integration of cycling and other modes of transportation attract new ridership, it was helpful for the team to know whether a respondent was a users of public transit. The detailed questionnaire and evident progress in the project contributed to a much higher rate of feedback than any previous open house. Also, to some degree, the feedback itself may have been influenced by the existence of even more than normal traffic congestion between the West Shore and Victoria, a result of roadway construction. A very small number of follow-up responses (6) were also received. Registered attendance and feedback is summarized in the following Table 2.6: Alignment Technology Considerations Process Support Conclusion / Implementation Oppose Goldstream Support Govt. St use Oppose Govt St use Use Blanshard Use Douglas Support E&N Oppose exchange location Oppose Dedicated Lanes Question Need for Rapid Transit Other Concept Suggested Comments for Detailed System & Exchange Design Support LRT Support Electric Technology Concern - Bus Emissions Concern - Noise Make Attractive Encourage/Accommodate Cyclists incl Facilities/Trails Good Presentation/Process Critical of Consultation Process/OH Service to Peninsula Current Service Issues TOTAL FORMS Figure 2.4 Summary of Feedback Table Attendance and Feedback June 2010 Session Attendees Forms Feedback% June 7 Victoria % June 8 Colwood % Totals % Use transit rarely/never Use transit monthly Use transit weekly Use transit daily Primary mode automobile Primary mode public transit Primary mode cycling Primary mode walking Page Public Open House on June 7 & 8, 2010 With the approval of the preferred alignment by the BC Transit Board of Directors in October 2009, the project team began the process of conceptual design which would include analyzing the arrangement or configuration within the approved alignment, modelling ridership and traffic, assessing vehicle technology options, undertaking a preliminary Multiple Account Evaluation (MAE), and developing financing strategies, all within the context of an accommodating master transit network (the Transit Future plan). In this context, a round of open houses was held in Victoria on June 7, 2010 and in the West Shore (Colwood) on June 8, Attendance was up by almost 30% in Victoria, but down by 23% in the West Shore. While open-ended comment forms have generally been favoured as being less likely to be perceived as designed to obtain coached responses, on this occasion, a more detailed questionnaire was prepared to obtain a understanding of attendees perspective and provide more focused responses to help guide the project team. For example, in reviewing comments on options intended to help Modes this week - Automobile Modes this week - public transit Modes this week - cycling Modes this week-walking 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Web West Shore Victoria Figure Attendee Profile The more detailed questionnaire began with questions to create a profile of open house attendees. Questions included frequency of use for various transportation modes, primary transportation modes and frequency of public transit use. The results, illustrated in Figure 2.5, demonstrated that a significant proportion of attendees, especially in the Victoria Regional Rapid Transit Victoria / West Shore Link

15 West Shore, reported a much higher use of automobiles to the point of considering it their primary means of transportation. Fully one-quarter of those responding indicated they rarely or never use public transit. The fact that the concept of rapid transit attracted this segment to an open house was viewed as extremely encouraging from the point of view of trying to achieve a significant transportation mode shift. Attendees views of rapid transit and the alignment sub-options were then sought. As seen in Figure 2.6, a significant proportion of respondents indicated that the existence of a rapid transit service would make them much more likely to use public transit. Approximately 20% of those who responded positively had previously indicated that at the time of the open house they rarely or never use public transit. 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Victoria (99 forms) West Shore (32 forms) Web (6 forms) Rapid transit would make public transit choice more likely Rapid transit would NOT make public transit choice more likely 30% 25% 20% 15% 10% 5% 0% All Douglas Douglas-Blanshard Douglas-Government Any None Figure Uptown-Downtown Alignment Most Likely to be Used Victoria West Shore At 25%, an all-douglas alignment was preferred to either of the couplet options, with another 25% indicating any of the alignments would do. The Douglas/Government alignment was least preferred, and a relatively low proportion indicated none of the alignments would work for them. As shown in Figures 2.8 and 2.9, attendees were then asked about any issues or concerns they might have with the curbside and median configurations being considered for the alignments at the time. Figure Transportation Mode Choice While the general rapid transit alignment between the West Shore and Victoria was already well-established, a decision remained to be made on the detailed alignment from Uptown to Downtown, with choices consisting of an all-douglas Street alignment, a Douglas/Blanshard Street couplet and a Douglas/Government Street couplet. The following Figure 2.7 illustrates the alignment that attendees indicated would most likely cause them to use the rapid transit service. 40% 35% 30% 25% 20% 15% 10% 5% 0% Victoria West Shore Figure Curbside Issues/Concerns Victoria Regional Rapid Transit Victoria / West Shore Link Page 11

16 The highest number of comments received on the curbside arrangement expressed outright preference for the concept. The most common concerns were about how to accommodate bicycles in the mix, between the sidewalk and the rapid transit system. The next most common concern, expressed by just 5%, was over making right turns across the transit way, either at intersections or into businesses along the alignment. The median arrangement also attracted some expressions of outright preference, but far fewer than the curbside option. The support was generally based on the potential for more efficiency in the rapid transit system. 40% 35% 30% 25% 20% 15% 10% 5% 0% Outright preference Left turns Safety related to stations Figure Median Issues/Concerns Turning issues for conventional traffic, in this case left turns, were voiced by about the same number of people as right-turning issues for the curbside option. The greatest concern was the perception of safety for people waiting on or getting to a station on an island in the middle of the road to catch the rapid transit service. General conclusions drawn from this open house were as follows: Victoria West Shore Public Open House on October 5 & 6, 2010 By October 2010, additional analysis had occurred on configuration options within the approved alignment, including the new side-running arrangement which had arisen during consideration of input received during the summer. Further investigation had also occurred on vehicle technology options under consideration for the rapid transit system. Open houses were held on October 5 in Victoria and October 6 in the West Shore (Langford). The purpose was to provide an update on alignment details and provide an opportunity for input on technology preferences. By this time, public interest had risen significantly as a result of project progress, increasing awareness, a major business/customer survey and considerable public discussion. Additional interest was generated with the presence of major exhibits from rail-based and road-based vehicle manufacturers, including a working example of an articulated Bus Rapid Transit (BRT) vehicle. BC Transit s Transit Future bus, a rolling exhibit used to obtain input for overall transit network planning purposes, was another feature that attracted attention and attendance. Attendance in Victoria was double the previous high, and West Shore attendance was three times greater than ever before. Registered attendance and feedback is summarized in the following Table 2.7: Table Attendance and Feedback October 2010 Session Attendees Forms Feedback% October 5 Victoria % October 6 Langford % Totals % The rate of feedback, with a return to open-ended forms, remained good. As seen in Figure 2.10 and 2.11, the most common comment was support for a rail-based solution. This was followed by support for the process and direction the project was taking. Interest and feedback levels remained fairly constant Rapid transit is strongly supported, and will influence mode use An all-douglas alignment preferred for the Uptown-Downtown segment Curbside is preferred over a median arrangement Few concerns were expressed over loss of General Purpose (GP) lane Page 12 Victoria Regional Rapid Transit Victoria / West Shore Link

17 Support process/ direction Support curbside Support side-running Support median Support all-douglas Support Douglas / Blanshard Support Douglas / Govt Support rail-based Support road-based Make better for bikes P&R / Exchange & terminus suggestions Serve Peninsula Role for E&N Existing service issues Victoria West Shore Noteworthy observations included the following: There was significant support for a side-running arrangement Many West Shore respondents favoured a Douglas-Government couplet while Victorians disliked it West Shore attendees expressed a stronger desire to see a role for the E&N, although there was an increased understanding that it would have a more specialized purpose (i.e. peak-hour commuter service rather than all-day rapid transit) General conclusions from the October open house included: There is strong support for the project, with attendees expressing the view that the process has been thorough Although it was a late addition to the options array, the side-running configuration has considerable support Figure Written Comments Number of Forms Because of the difference in number of attendees between venues, results are also presented in terms of percentage for comparison purposes. Here, the proportion of support for a rail-based solution stands out. Many respondents support a rail-based solution despite its higher capital cost as they consider long-term value The E&N remains valued as a transportation corridor Careful thought must be given to the integration of bicycle lanes Implementation is desired sooner rather than later Support process/ direction Support curbside Support side-running Support median Support all-douglas Support Douglas / Blanshard Support Douglas / Govt Support rail-based Support road-based Make better for bikes P&R / Exchange & terminus suggestions Serve Peninsula Role for E&N Existing service issues Victoria West Shore Figure Written Comments Percentage of Forms All of the above conclusions, resulting from the input received, were vital to, and influential in, the evaluation process Public Open House on May 4 & 5, 2011 The final open houses of the Rapid Transit Project planning phase were held on May 4 in Victoria and May 5 in Colwood, approximately one week following the public announcement that an LRTbased rapid transit connection between Victoria and the West Shore was being recommended. The displays reviewed the history and the rationale for the project, provided the regional and 25- year Transit Future context, the evolution of the project from data collection, through alignment development to technology evaluation, and underlined the consultations that contributed to the conclusions and recommendations. Questions that remained outstanding related to the implementation strategy, and several displays discussed funding challenges and options to construct the rapid transit system in stages. Attendance was lower than the record numbers achieved in October 2010, but higher in total than the previous session in June However, the rate of feedback, using open-ended forms, was Victoria Regional Rapid Transit Victoria / West Shore Link Page 13

18 almost double that received in October, with four out of every ten attendees expressing views on the recommended solution. 80% support for the LRT recommendation, strong support for a full build-out to Station Avenue and significant support expressed for funding alternatives such as an increased fuel tax. Registered attendance and feedback is summarized in the following Table 2.8: Table Attendance and Feedback May 2011 Session Attendees Forms Feedback% May 4 Victoria % May 5 Colwood % Totals % As illustrated in Figure 2.12 and 2.13, explicit support for the recommended LRT solution greatly exceeded explicit or implicit opposition; by 5-1 in Victoria, and 3-1 in the West Shore. Most of the opposition in the West Shore reflected continuing support for the E&N as alternative, whereas the support expressed for the E&N in Victoria viewed it as more of a supplement to the recommendation. Support recommendation (LRT) Oppose recommendation Support BRT Support BAU/dedicated bus lanes/ HOV Make better for bikes Role for E&N Would accept higher taxes Would not accept higher taxes Seek federal funding Raise fuel tax/ other alternatives Start ASAP Staging: to Station Staging: to JdF Staging: to 6 Mile Support public vote Concern re cost Existing service issues Victoria West Shore Support recommendation (LRT) Oppose recommendation Support BRT Support BAU/dedicated bus lanes/ HOV Make better for bikes Role for E&N Would accept higher taxes Would not accept higher taxes Seek federal funding Raise fuel tax/ other alternatives Start ASAP Staging: to Station Staging: to JdF Staging: to 6 Mile Support public vote Concern re cost Existing service issues Figure Written Comments Percentage of Forms General conclusions from the May 2011 open house include: There is strong support for the recommended LRT solution, accompanied by considerable commentary about the logical approach taken by the project team and its consideration of previous input The concept of investing now for the long term is reflected throughout, including the favouring of full build-out to Station Ave. High cost appeared to be the major concern of those who expressed opposition, who also tended to express a desire for public vote Victoria West Shore Figure Written Comments Number of Forms For comparison purposes, results are also presented in terms of percentage of responses. This representation emphasizes the similarity of results between Victoria and the West Shore, with 75- There was a fairly even split between those who favour and those who oppose a property tax increase; there is encouragement to fund through alternative sources, including increased fuel tax and federal grants. Much of the property tax opposition in Victoria was territorial, reflecting a view that the West Shore would reap the most benefit Visitors continue to offer reminders of the value of the E&N as a transportation corridor Page 14 Victoria Regional Rapid Transit Victoria / West Shore Link

19 Much of the input on existing service issues included a concern that LRT must be wellintegrated in a supportive network These findings echo input received from a variety of sources pointing to the need for a wellthought-out funding strategy that does not unduly exacerbate an already-significant local tax burden. 2.5 Additional Meetings Municipal Staff Municipal staff - City of Colwood In May 2009, the project team met with Colwood staff to discuss the rapid transit project in the context of the transit master plan (Transit Future). In early 2010, project and Colwood representatives participated in a workshop that included review of Council resolutions from November 2, 2009, related to Island Highway improvements. It was agreed that access to the Juan de Fuca Centre and the Park and Ride needs more study. A future presentation to Colwood Council was requested. In a joint meeting with View Royal staff in August 2010, the project team shared a new side-running arrangement which had been identified in the conceptual design process. Municipal staff - District of Saanich The project team met with Saanich staff in May 2009 to discuss the Uptown development and relevant rapid transit opportunities. In March 2010, a joint workshop session included discussion of possible alignment details in the Uptown area and possible locations for a rapid transit vehicle maintenance facility. In a joint meeting held in August 2010 with City of Victoria staff, the project team presented real-world examples of best practices for Rapid Transit alignments. There was discussion of existing systems and their applicability in Greater Victoria. Drawings were shared for the new side-running arrangement option that arose for consideration during conceptual design. A status update was provided in January 2011, which included discussion of the results of the Douglas Street business/customer survey, alignment configurations and the evaluation of options. Municipal staff - City of Victoria A meeting was held in June 2009 with City of Victoria staff to discuss the transit master plan (Transit Future) and plans to expand transit services. A workshop with City staff in March 2010 reviewed the rapid transit alignment options in the context of the City s updated Downtown plan. In addition to identifying the Douglas/Government couplet as the least desirable of the alignment options under consideration due to incompatibility with the pedestrian-oriented Old Town emphasis on Government Street, Victoria staff requested the addition and review of a Douglas/Blanshard couplet as a possible option. Best practices for rapid transit alignments, with real-world examples, were reviewed in a joint meeting held in August 2010 with District of Saanich staff. The project team also introduced drawings for the new intriguing and promising siderunning arrangement option that arose for consideration during conceptual design. Municipal staff - Township of Esquimalt A meeting was held in July 2009 with municipal staff to discuss transit planning and the Rapid Transit Project as it related to the Township of Esquimalt. Municipal staff - City of Langford Project staff held an initial meeting with Langford representatives in August 2009 to discuss the specifics of rapid transit options in Langford. In a March 2010 workshop, previous concerns about the possible use of Goldstream Avenue west of Veterans Memorial Parkway were alleviated with its removal from consideration. Discussion included the E&N corridor and the pending report from the Ministry of Transportation and Infrastructure. The project team s preference for exclusivity of the rapid transit way on Goldstream Avenue between Colwood City Centre and Station Avenue was identified as a concern for Council. In further discussions held in August 2010, the project team indicated that while not ideal, operating the system in a mixed-use environment on this portion of the network could be viable, thus removing an impediment to Council support. Municipal staff - Town of View Royal A meeting was held with municipal staff in December 2008 to discuss the proposed changes to the Island Highway as a result of the Casino upgrade and potential impacts on the Rapid Transit project. The following November, after alignment alternatives were reduced to a single preferred alignment, the project team met with municipal staff to review and discuss the implications of operating rapid transit along the Island Highway. A follow-up workshop in March 2010 included detailed discussion of improvements to the Island Highway, methods of providing service to the future Fort Victoria town centre, and concepts for a transit exchange at Six Mile, with consideration of the potential size of the related park & ride facility and its impact on the surrounding community. Further discussions on alignment development followed in August 2010, including a new siderunning arrangement reviewed in a joint meeting with Colwood representatives, which had arisen for consideration in the conceptual design process. It was concluded that the arrangement has merit in View Royal, although some further design work and accommodation of a small number of driveway accesses would be required. In a conference call the following month, project staff and View Royal representatives discussed the evaluation/screening criteria for configuration options on the Island Highway. With the feedback received, more emphasis was placed on business access and cycling/pedestrian connections. It was also noted that it is important to maintain a linkage between any future rapid transit alignment and View Royal construction plans on the Island Highway. 2.6 Additional Meetings CRD Staff BC Transit representatives provided a rapid transit briefing to CRD staff in September 2010, outlining the links between major CRD projects, such as the Transportation Corridor Plan and the Pedestrian and Cycling Master Plan, and the Rapid Transit Project. These linkages provided the theme of much of the dialogue, which included discussion of cycling and pedestrian access, preservation of existing uses for the Galloping Goose corridor, and minimizing conflicts between the various modes of transportation. 2.7 Additional Meetings Municipal Chief Administrative Officers Several meetings were held with the Municipal Liaison Committee consisting of municipal Chief Administrative Officers, in support of two-way communications between municipal staff and councils. The dialogue began in July 2008 with an explanation of the project and involvement of local municipalities. As the project proceeded, there were regular status updates reflecting the Victoria Regional Rapid Transit Victoria / West Shore Link Page 15

20 group s desire to be kept informed when there were matters of substance to report. Updates included the progress of the Transit Future network plan which provided context for the rapid transit project. The Chief Administrative Officers provided general feedback, and it was understood that arrangements would be made with each municipality for the required endorsement for both the Transit Future plan and the rapid transit alignment. 2.8 Additional Meetings Municipal Councils and Council Committees Township of Esquimalt In July 2009, BC Transit representatives delivered a presentation to Esquimalt Council on the transit master plan (Transit Future) and the Rapid Transit Project, explaining the development of rapid transit alignment options. Town of View Royal BC Transit representatives delivered a presentation to View Royal Council on the transit master plan (Transit Future) and the Rapid Transit Project in July In a follow-up presentation during March 2010, Council members expressed concern over the approval by the Transit Commission and the BC Transit Board of the preferred alignment that includes a section of View Royal s municipal road system before receiving the formal support of the Town of View Royal. In November 2010, BC Transit representatives provided an update on the Transit Future plan and the Rapid Transit Project to Council s Committee of the Whole, with discussion including financial implications for the Town, the scope and magnitude of project costs, the need for rail-based transit and the need for discussions with local businesses in regard to impact of the project. On November 16, 2010, View Royal Council passed the following resolutions with respect to the Transit Future plan and the rapid transit network it encompasses: That a letter be provided to BC Transit, endorsing the Victoria Regional Transit Future Network vision and goals. That the Town of View Royal Council convey its support for rail-based transit as its preferred technology or modal choice. City of Langford In September 2010, BC Transit representatives provided an update on the Rapid Transit Project and Transit Future network plan update to Langford s Transportation & Planning Committee. The Committee expressed support for the proposed alignment following Goldstream Avenue to Station Avenue/E&N Rail Corridor with future consideration of Goldstream Avenue/Peatt Road as another option for connections, provided the Goldstream section allowed for mixed-use traffic. On September 20, 2010, Langford Council passed the following resolutions: That Council: 1. Show support for the proposed Regional Rapid Transit alignment of Goldstream Avenue to Station Avenue/E&N Rail Corridor with future consideration of Goldstream Avenue/Peat Road as another option for connections; and 2. Reiterate Langford s position that Goldstream Avenue be used for Regional Rapid Transit in mixed use traffic; and 3. Direct staff to continue to work closely with BC Transit on the proposed Regional Rapid Transit Project. 4. Write a letter to the BC Transit Commission to request additional representation for the West Shore, and in particular Langford to the BC Transit Board. District of Saanich The District of Saanich Planning, Transportation & Economic Development Committee received an update on the Rapid Transit Project and a presentation on the Transit Future plan in September Discussion included the merits of high-occupancy-vehicle (HOV) lanes as an alternative to rapid transit, and the importance of aligning transit plans with municipal policies, Regional Growth Strategies and Official Community Plans. In October 2010, BC Transit representatives provided an overview presentation on the Transit Future plan and the Rapid Transit Project to Saanich Council, which discussed alignment and technology issues. On November 1, 2010, Saanich Council discussed the Rapid Transit Project and passed the following resolution: That Saanich Council convey its support for rail-based transit as the preferred technology or modal choice for the Douglas Street Island Highway rail transit project between downtown and the West Shore, noting in particular the importance of rail to the redevelopment of the Douglas Street Corridor, to BC Transit, the Victoria Regional Transit Commission, the Capital Regional District Board, the Ministry of Transportation and Infrastructure, and Members of the Legislative Assembly and Members of Parliament representing Saanich. On December 13, 2010, Saanich Council passed the following resolution with respect to the specifics of the rapid transit corridor: That Council: Endorse the selection of Douglas Street as the corridor for rapid transit between Uptown and Downtown. City of Colwood BC Transit representatives delivered a presentation on the Transit Future plan to Colwood Council in July 2009, including an update on planning for a rapid transit connection between the West Shore and Victoria. Discussion included Colwood s preference for, and adjustments made in the plan to accommodate, a rapid transit alignment that recognized the importance of the town centre area. On October 26, 2009, Colwood Council received a staff report on the Rapid Transit Project and passed the following resolutions: Page 16 Victoria Regional Rapid Transit Victoria / West Shore Link

21 That Council supports in principle the proposed VRRTP alignment as the preferred routing for Rapid Transit using the TCH/Goose, Island Highway, route to Colwood Corner and the proposed transit exchange at Colwood Interchange; and That Council ask VRRTP to work with Colwood staff to undertake a detailed investigation of using Goldstream or Sooke/Goose as the route west from the Island Highway rather than Wale Road as this would better service the centre of gravity of density in the Colwood Town Centre; and That Council support in principle maintaining and improving interregional rail service on the existing E&N corridor as a low carbon means of moving goods, tourists and an important segment of commuters. In October 2010, BC Transit representatives delivered an update presentation on the Transit Future network and the Rapid Transit Project to a special joint meeting of Colwood s Planning and Land Use Committee and Transportation and Public Infrastructure Committee. Following discussion which included the need for improved service to the West Shore, consistency with the Official Community Plan and potential business impacts, the Committee agreed to recommend Council support the transit plan. On October 25, 2010, Colwood Council approved the following resolutions with respect to the Transit Future plan, which encompasses the rapid transit network and alignment: That Council provide a letter of endorsement addressed to the Victoria Regional Transit Commission in support of the Transit Future Network, Vision and Goals. That Council direct staff to continue to work with BC Transit to identify and support the Transit Future Network and facilities in City of Colwood s transportation and land use plans. That Council pursue the necessary steps to create an additional position for the West Shore on the Victoria Regional Transit Commission. City of Victoria BC Transit representatives attended a meeting of Victoria s Governance and Priorities Committee in June 2010 to provide an overview of the Rapid Transit Project and discuss matters of particular interest to the City, including alignment options and the project s role in enhancing a valuable and vibrant downtown core. An update was provided to the same committee the following month, with discussion including configuration options, the evaluation process, funding and the context of the entire Transit Future network plan. Another update to the committee in December 2010 included further discussion about costs and funding, realizing a shift in travel modes from cars to transit, and the relative merits of rail-based and bus-based systems. The Governance and Priorities Committee agreed to recommend to Council that it endorse the Transit Future network including the Douglas Street rapid transit alignment, with City staff to continue working with BC Transit on configuration and terminus details. On December 16, 2010, Victoria Council passed the following resolutions: That Council: 1. Provide a letter of endorsement addressed to the Victoria Regional Transit Commission in support of the Transit Future Vision, Goals and Network, including rapid transit on Douglas Street; 2. Direct staff to continue to work with BC Transit to: a. Identify and support the Transit Future Network and facilities in City of Victoria s transportation and land-use plans b. Finalize the detailed Rapid Transit configuration on Douglas Street comparing side running and curb options. c. Finalize details regarding the south terminus. That that Victoria Council convey its support for rail-based transit as the preferred technology or modal choice for the Douglas Street Island Highway rapid transit project between downtown and the West Shore to BC Transit, the Victoria Regional Transit Commission, the CRD Board, and the Ministry of Transportation and Infrastructure, as well as Members of the Legislature and Members of Parliament representing Victoria. District of North Saanich District of North Saanich Council received a presentation on the transit master plan (Transit Future) and the Rapid Transit Project in October The presentation noted that while the current emphasis is on connecting the West Shore, the Transit Future plan contemplates future Rapid Transit service on the Saanich Peninsula, with rapid transit stops incorporated in the design of the new McTavish Interchange. 2.9 Additional Meetings - CRD Transportation Planning Committee BC Transit representatives provided a project overview to the Committee in February 2009, with discussion including the need for long term planning and identification of funding. In May 2009, a progress update was provided on both the Rapid Transit Project and the Transit Future plan. An additional update was presented and discussed with the Committee in September A progress report was delivered to the Committee in May 2010, with discussion including the issues and considerations associated with the development of the rapid transit program, and the importance of directly engaging municipal councils. An additional update in September 2010 reviewed the project s progress, the Transit Future plan and related consultations, including discussions with local municipalities. At its April 2011 meeting, the Committee reviewed and discussed another progress report the Transit Future plan and the Rapid Transit Project. While generally supporting the LRT option, the Committee expressed views and concerns about costs and funding, local business and tax impacts, and public acceptance Additional Meetings - CRD Council of Councils BC Transit representatives presented an overview of the Rapid Transit Project with a process status report to a forum of Capital Region municipal councils in May Victoria Regional Rapid Transit Victoria / West Shore Link Page 17

22 2.11 Additional Meetings - CRD Board of Directors On May 11, 2011, BC Transit representatives met with the CRD Board to review the process leading to the preferred option of Light Rail Transit (LRT) on the approved rapid transit way. The Board passed the following resolutions: 1) That the staff report be received for information, and that moving forward to the next phases of consultation and funding discussions be endorsed; and 2) That BC Transit and the Capital Regional District establish a task force to investigate alternative funding and transit incentive options. It was noted that further consultation would occur on the issue of funding, which was a concern for the Board and Capital Region municipalities Additional Meetings - City of Victoria Official Community Plan Forum BC Transit representatives displayed project information and handout materials at the forum held by the City of Victoria in March 2010 to obtain public input on its Official Community Plan. The team s presence at the forum increased awareness of the project and reinforced the collaborative involvement of local municipalities in the transit network and rapid transit planning process Additional Meetings Business Organizations Association of Douglas Street Businesses In January 2010, project staff met with a member of the Community Liaison Committee, who also chairs the Association of Douglas Street Businesses (subsequently re-named the CRD Business and Residential Taxpayer s Association), to discuss process and communications with the Association with a view to obtaining additional input from business sector and Association members. Greater Victoria Chamber of Commerce BC Transit representatives met with the Chamber in April 2010 to provide an overview of the Rapid Transit Project. The following September, an update was provided on alignment development and the results of the Douglas Street corridor business survey were shared. Discussion revealed good support for rapid transit, provided it does not favour the Uptown development over downtown. The requirement to maintain bicycle lanes on Douglas Street appeared to be a greater concern than the use of Douglas as the rapid transit corridor. The following April, an informal early-morning drop-in session was arranged with the Chamber of Commerce, featuring a narrated video presentation and the opportunity to engage project representatives. The session was lightly attended, with those participating expressing general support for the concept of rapid transit and the recommended LRT solution, but voicing concern over the potential impact on property taxes if sufficient funding from senior levels of government and/or other alternatives is not secured. Downtown Victoria Business Association Board of Directors In November 2010, BC Transit representatives provided a presentation on the Rapid Transit Project and the Transit Future plan, including the status of alignment configuration development. A summary of the results of the Douglas Street corridor business survey was also provided. Discussion reflected good support for the project, with some concerns expressed over the potential loss of traffic lanes and parking. Concerns were also expressed about the possible impact on downtown businesses if rapid transit passengers from points west were required to transfer at Uptown to complete the journey to downtown. West Shore Chamber of Commerce Meetings were held with the CEO of the West Shore Chamber of Commerce in January and February 2011 to provide information, identify issues and opportunities, and address matters of concern and interest. Follow-up to these meetings included the preparation of written materials for distribution to Chamber members. Building Owners and Managers Association Victoria Chapter A project representative was the guest speaker for BOMA Victoria s Annual General Meeting in April 2011, and provided an overview of the Rapid transit Project, including the recommendation development process. Urban Development Institute Victoria Chapter Project representatives described the recommended rapid transit solution for the Capital Region, and reviewed the evaluation process and funding requirements Additional Meetings Community & Advocacy Associations Accessible Transportation Advisory Committee Project staff provided a project a project update to the Committee in February The Committee expressed interests in ensuring sidewalks are not narrowed as a result of the introduction of rapid transit. An update was provided to the Committee in April James Bay Residents Association BC Transit representatives met with the Association in September 2010 and provided an overview of the Rapid Transit Project and the Transit Future master network plan. Input received included a stated preference for smaller, lower-emission buses and the termination of the rapid transit service at Belleville Street. North Park Residents Association The Association received an overview of the Rapid Transit Project and the Transit Future plan in September Discussion included the need for attractive and convenient service. Page 18 Victoria Regional Rapid Transit Victoria / West Shore Link

23 Saanich Bicycle & Pedestrian Mobility Advisory Committee BC Transit representatives delivered an overview presentation of the Rapid Transit Project and the Transit Future plan to the Committee in September The Committee made a number of observations and suggestions related to the safety and convenience of cyclists, including the protection of bike lanes on Douglas Street and the provision of bicycle lockers at stations. Gorge Tillicum Community Association A September 2010 presentation and discussion on the Transit Future plan and the Rapid Transit Project found the Association generally supportive of the concept and process for both. Discussion included a desire to see sufficient separation between the Galloping Goose Trail and the transit way. Mount View Colquitz Community Association Representatives of BC Transit attended a meeting of the Association in September 2010 to provide information on the Rapid Transit Project and the Transit Future plan. While supportive of the concept of rapid transit service in the neighbourhood, the association stressed its desire to see the preservation of scarce green space. Intermunicipal Advisory Committee on Disability Issues The committee received a presentation on the Transit Future plan and the Rapid Transit Project in October 2010, noting that the Rapid Transit system will include accessibility features such as level-floor boarding, pictograms and auditory signals. Discussion included input on existing services and travel costs for volunteers Additional Meetings - Victoria Regional Transit Commission The project scope, structure and schedule with accompanying work plan were presented for the Commission s information in September Regular verbal updates were provided in May and June On October 27, 2009, the project team provided a detailed report on the preferred rapid transit alignment identified by the evaluation process, and received the Commission s endorsement of the following: Segment A Colwood Corners to Six Mile along the Island Highway, with the connection from Colwood Corners to Langford to be assessed with the municipality of Langford. Segment B Six Mile to Uptown between the TransCanada Highway and the Galloping Goose. Segment C Uptown to Downtown along Douglas Street, with an option that would loop Douglas and Government will also to be assessed. The preferred alignment was approved by the BC Transit Board of Directors on October 28, As the project progressed, further updates on the Rapid Transit Project and the Transit Future plan were reported to the Commission in March and September On April 26, 2011, the project team presented the results of the evaluation process and the recommended rapid transit solution. The Commission endorsed the recommendation for an LRTbased solution. Discussion included the need for funding from senior levels of government Surveys Monthly survey program As part of its ongoing customer feedback processes, BC Transit conducts a monthly survey of Victoria residents Beginning in October 2008, BC Transit s monthly surveys on transit usage and attitudes, performed by NRG Research Group, included questions measuring awareness and attitudes toward Rapid Transit in the Capital Region. These surveys showed a generallymoderate awareness of the project which increased to a moderately-high level, mirroring growing media interest, as the project progressed from data collection and analysis through alignment selection toward technology evaluation. Peaks in awareness generally coincided with public open house consultation sessions. Support for rapid transit, never falling below 75%, usually exceeded 80%, and in most months from mid-2010, reached 90% or more. Support for a rail-based solution was significantly higher than other transportation options, with both LRT and commuter rail on the E&N line scoring between 55% and 60% first and second choices on average. By contrast, a rapid bus solution averaged between 25% and 30% first and second choices. Expanding conventional bus service received much lower support, and there was even less support for widening the highway and other roads between Victoria and the West Shore. Business/Customer Survey: Uptown-Downtown Alignment Issues & Opportunities During July 2010, BC Transit undertook a major consultation effort to better understand the implications for businesses of establishing a rapid transit alignment on Douglas Street. R.A. Malatest and Associates of Victoria was engaged to undertake a survey, developed in cooperation with the Greater Victoria Chamber of Commerce, Association of Douglas Street Businesses, Downtown Victoria Business Association and the Canadian Federation of Independent Business. All business and property owners along the Uptown to downtown section of the rapid transit corridor were invited to participate. These included those on Douglas Street itself, as well as those in the Douglas/Blanshard and Douglas/Government couplet zones and on adjacent cross-streets. There were 519 surveys completed, providing a sample error of +/- 4.2% at a 95% confidence level. The views of customers were also solicited through in-person intercept surveys, with 442 survey completions obtained, providing a sample error of +/- 4.7% at a 95% confidence level. The survey collected information about business clientele: who they are, where they are from, the time & purpose of their visits, and their method of travel. It also gauged the importance of various elements of transportation infrastructure, such as parking/loading/access, availability of rapid transit, maintaining existing general-purpose lanes, and wider sidewalks and other streetscape improvements. As illustrated in the following Figure 2.14, the majority of businesses (73%) and their customers (87%) are either supportive or strongly supportive of rapid transit. Victoria Regional Rapid Transit Victoria / West Shore Link Page 19

24 Figure 2.14 Comparison of Overall Level of Support Customers tended to be more positive about the net impact of rapid transit on their shopping habits. As the Figure 2.15 below illustrates, 93% indicated they would be equally or more likely to frequent Douglas Street businesses if a rapid transit system were available. While less optimistic, 79% of businesses still expect equal or higher customer volumes with rapid transit. Figure Overall Perceived Effect of Reduced Traffic Lanes on Customer Volume/Visits The reduction of on-street parking, also a factor on Douglas Street south of Hillside Avenue with the implementation of rapid transit, was another cause for concern among businesses, but less so for customers. Nearly 46% of businesses felt it would result in fewer customer visits. However, 77% of customers indicated it would have either no effect or even increase their likelihood of doing business in the area as reflected in the Figure 2.17 below. Figure 2.15 Perceived Effect of a Rapid Transit Corridor on Customer Volume/Visits Businesses also highlighted some areas of concern. The reduction of general-purpose traffic lanes, as contemplated on Douglas Street south of Hillside Avenue, is viewed by 47% of businesses as having negative consequences. However, 77% of customers felt it would have the opposite or no effect as reflected in Figure 2.16 below. Figure Overall Perceived Effect of Reduced On-Street Parking on Customer Volume/Visits Business responses suggest that factors to be considered in implementing the rapid transit system include the need to recognize a continuing role for the automobile. At the same time, business and, to a greater degree, customer responses suggested that the overall impact of rapid transit on the Douglas Street corridor would be positive. Page 20 Victoria Regional Rapid Transit Victoria / West Shore Link