Building Blocks for E-Government Capability

Transcription

1 GRANT APPLICATION Korean Trust Fund for ICT4D Building Blocks for E-Government Capability Submitted By natasha beschorner Last Edited May 23, 2008 Printed July 3, 2008 Basic Facts Country/Region Project Sector Indonesia Multisector OUI 1871 Amount Requested US$ 340,500 Primary Area Originating Dept/Division TTL Mainstreaming CITPO Natasha Beschorner Narrative 1. Objective Provide brief overall project objective, including intended impact. (Max. 500 words) The objectives of the project are to assist the Government--specifically the Planning Ministry (BAPPENAS), the Ministry of Communications and Information Technology (KOMINFO) and the National ICT Council (DETIKNAS)-- in prioritising elements of its new E-Government Master Plan. It will focus on two key building blocks for E-Government in Indonesia: (a) the Chief Information Officer (CIO) function in national and sub-national ministries and agencies; (b) broader ICT skills and awareness or "e-literacy" in select government ministries. In addition, the project will help to identify 1-2 high-value and high-visibility e-government applications that could be potentially implemented through private-public partnership (PPP) approaches. In recent years, governments around the world have tried to harness information and communication technologies (ICT) to improve administration and communicate better. In particular, egovernment (or electronic government) is seen as having a central role in future governance, bringing accurate, comprehensive and timely information to support economic development decision and policy-making. The World Bank defines egovernment as: "the use by government agencies of information technologies (such as wide area networks, the internet and mobile computing) that have the ability to transform relationships with citizens, businesses, and other arms of the government." The overarching, ambitious goal of investment in e-government is more effective service delivery, improved citizen access to information and more efficient government management. E-Government implementation is challenging in Indonesia for several reasons: inadequate capacity of telecommunications infrastructure, specifically lack of broadband Internet outside major cities; insufficient awareness of the potential of new technologies and new service delivery models; an ongoing transition to decentralized administration; limited civil service skills particularly at subnational government levels; and pervasive corruption.

2 The Government has started to address this broad set of challenges. On the infrastructure side, it is working with the private sector to facilitate rollout of broadband Internet. Various public sector reforms and anti-corruption measures are being underaken. Government recently enacted an E-Transactions (Law No 11/2008). DETIKNAS is trying to develop policies around seven "Flagship" activities: (1) Palapa Ring broadband network, (2) pilot eprocurement, (3) National Single Window, (4) ICT in Education, (5) National Identity Number, (6) E-Budgeting and (7) Legal Software. KOMINFO is preparing a new Presidential Instruction on E- Government (updating InPres 3/2003). This is to formalise the recently-completed Master Plan for E-Government, prepared with advisory assistance from Korea. [Korea has also supported a pilot program in Batam]. In this context, the expected project impacts are: (a) improved consensus within government on priority directions and implementation options for e-government, including "high-impact" applications; (b) increased awareness of new paradigms for service delivery within core institutions, including innovative PPP models; (c) through the CIO function, development of a new ICT management/accountability structure, and strong relationships between ICT managers and other public sector leaders; (d) steps towards increased confidence in the business community and among citizens about government performance in key services--hence contribution to greater transparency and accountability of government. 2. Rationale Indicate the innovative features of the project and how it plays a catalytic role in Bank Group operations. In what way does it have an impact on core Bank business? (Max. 250 words) 3. Program Description Describe project design including approach, components, resources stakeholder roles, etc. (Max words) 4. Program Duration Indicate the expected duration of the project. The project will contribute to the Bank Group's efforts to help improve the performance and credibility of government institutions in Indonesia, the central pillar of the new Country Partnership Strategy (see below). The project is entirely about innovation: using new communications technologies; promoting change management and new business models for service delivery; shifting paradigms between government-business-citizen interaction; introducing the concept of PPPs for government service delivery. In the Indonesian public sector context these are forwardlooking concepts. The proposed project responds directly to the Government's request for support. In a letter to the World Bank's country director (February 2008), BAPPENAS formally requested a program of "substantial technical assistance" to promote ICT development, in collaboration with KOMINFO and DETIKNAS. As directed by Law No. 17/2007 on the Long-Term Development Plan, , Indonesia intends to establish an information-based society by However, numerous challenges still need to be overcome including: creating an enabling environment for electronic transactions, E-government, and IT-enabled services, and for more effective use of ICT applications to facilitate communications within and among government ministries in a decentralized environment. (a) The principal counterparts for the project will be: BAPPENAS: Directorate of Energy and Telecommunications KOMINFO: Office of the Minister, and Directorate of Applications and Telematics DETIKNAS: Secretariat (b) The proposed project supports change management. This is inevitably a long-term process. The approach will therefore be highly participatory, entailing advisory assistance, workshops on critical success factors, and discussion of lessons learned from successful as well as failed approaches. The project also seeks to identify "change management" champions in core government ministries and selected sub-national administrations (kabupaten level), and opportunities for partnerships/twinning with other government institutions in the EAP region (e.g. in Korea). (c) The proposed components are as follows: (i) advisory assistance including seminars, issues notes and case studies on development of the "Chief Information Officer" function of government and related peer roles; (b) needs analysis and identification of practical options for enhancing ICT awareness and "eliteracy" skills in core national ministries and selected kabupaten administrations; (c) identification of candidate applications for implementation through a private-public partnership approach (could be vital registration, licensing, for example), and implementation advisory support. 18 months

3 5. Fit with Strategies Describe how project fits with or supports sector, regional and country strategies. Highlight any relationship to an existing Bank operation or program. (Max. 500 words) The proposed project fully supports the core objective of the forthcoming Indonesia Country Partnership Strategy: "Investing in Indonesia's Institutions." As the CPS notes: "Indonesia needs stronger public institutions in order to provide better services and secure and environment for more robust private investment." The CPS seeks to "support future success stories of replicable institutional reform" in Indonesia. The CPS targets engagement with central government institutions and systems, in particular core agencies (such as Finance, Planning), and also seeks to expand the Bank's engagement with sub-national government institutions and systems. Complementary World Bank activities include the following: (a) Support for government information systems development, including Government Financial Management Reform Program, Public Expenditure and Capacity Harmonization, national single window, Tax Administration, Farmers' Empowerment through Agricultural Innovation and Technology; STATCAP statistical capacity-building, strategies for use of ICT in education. (b) Advisory assistance on Telecoms/ICT regulation, including pro-competitive licensing, numbering and spectrum management policies and regulations; feasibility assessment of "backbone" telecoms networks to support broadband; pilot program on Internet Community Access Points. Target Countries 6. Target Countries Asia: Indonesia Africa: Latin America: Middle East & North Africa: Europe & Central Asia: Categorization 7. ICT Program Areas Select all applicable program areas and categorization. Access: Mainstreaming: Public Administration and e-government Anti-Corruption Efforts Innovation and Entrepreneurship: Regional Scope: EAP, Country-specific 8. Deliverable Type Technical Assistance and Capacity-Building Activities 9. Activity Executed By World Bank Key Stakeholders 10. Key Stakeholders and Other Interested Parties Please list key stakeholders and other interested parties, both recipients and beneficiaries, in the Government Recipients BAPPENAS: State Ministry of Planning KOMINFO: State Ministry of Communications and IT DETIKNAS: National ICT Council Beneficiaries Management: improved decisionmaking processes, communications tools

4 government, private sector, and elsewhere. Private Sector (Large) Private Sector (SME) Other Business community--for potential e- government transactions Business community--for potential e- government transactions Citizens: increased transparency and accountability of government and potentially increased efficiency of service delivery. Timeline & Milestones 10. Estimated Timeline & Activity Milestones Please include titles and completion dates for each deliverable. Deliverables Date Estimated Start Date 1 Aug, 2008 Terms of Reference for Advisory Services 14 Aug, 2008 CIO Component launch 25 Sept, 2008 Workshop CIO Function 22 Oct, 2008 E-Literacy Needs Assessment & Initial Workshop 3 Nov, 2008 E-Literacy Awareness Program launch 10 Feb, 2009 Identifying priority E-Govt Applications Workshop April 3, 2009 PPP Approach Options Assessment June 5, 2009 Pilot PPP launch September 15, 2009 Program evaluation October 15, 2009 Estimated End Date 5 Dec, 2009 Risks 11. Risks Affecting Project Implementation Identify and explain briefly major risks (including political, environmental, security, governance, and implementation) to project implementation, and measures to address these risks. Type of Risk Brief Description Measure to Mitigate Risk Political Governance Insufficient political leadership to counter resistance to change in organizational structures and processes. Project not considered part of E-Master Plan Organizational Lack of access to key decision-makers and in-kind resources Implementation Project slips due to competing priorities Clear accountability at initiation of project. Political Champion and Departmental Champions. Obtain senior agreement from key structures and authorities. Note that the project responds to explicit request for support. Co-signatories Regular stakeholder communications/engagement Sign off by Minister, Council and Department Heads, regular reporting Program Team

5 12. Program Team Please provide names of all principal team members. Core Team Members Transaction leader/ contact person Other team members (including back-ups) Natasha Beschorner Name(s) Randeep Sudan, Jane Treadwell, Rowena Won-Wai Chiu, Rajendra Singh, David Satola Management Team Managing unit manager Director Phillippe Dongier Mohsen Khalil Name(s) Financing Plan 14. Budget/Financing Plan Please enter the column totals from the spreadsheet template here. Column Total Amount (US$) KTF Request 340,500 Co-financing 5,000 World Bank Group 25,000 Total Cost 370,500 Monitoring & Evaluation 15. Outputs Please fill in the key measurable performance indicators for each component. These M&E milestones need to include base line data, expected value and intermediate achievements (collected during supervision). 16. Outcomes By project component please enter the tasks to be performed, their outcomes and their expected long term impact. Measurable Indicators Baseline Intermediate 1. No. of CIOs appointed % core ministry basic ICT competency 3. interactive e-govt applications designed 15% Project Activities Expected Outcomes Expected Impacts Advisory assistance including seminars, issues notes, case studies Needs Analysis and identification of practical options for enhancing e- literacy skills Re: Role & Function of CIO Improvements in speed and quality of decision-making re egovernment investment & implementations Re: egovernment Maturity decision making Increased maturity and success of egovernment implementations Increased maturity and success of egovernment implementations Leapfrog Expected Final Development of a new ICT management/ accountability role and senior executive structure. Improved consensus within government on priority directions and implementation options for e-government, including "highimpact" applications steps towards increased confidence in the business community and among citizens about government performance in key services Increased awareness of new paradigms for service delivery within core institutions, including innovative PPP models