[NHA WOS] Customer Information

Transcription

1 [NHA WOS] Customer Information User Manual [V.0.1] Nautilus Hyosung

2 Revision History Date Page. Information Remarks First Draft V.0.1 < 2 >

3 1. Members 1-1. Log in 1-2. Find Password 1-3. Change Password 1-4. Change Basic Informaion Table of Contents 2. Product Order 2-1. Pruduct List 2-2. Product Details Page, Select Option/Quantity 3. Shopping Cart 3-1. Check Cart Details and Place an Order 3-2. Check/Select Delivery Information 3-3. Check/Select Payment Information 3-4. Check/Apply Order Details 3-5. Check Order Completion 3-6. Check Order Progress Status and Past Details 4. Apply for an RMA 4-1. RMA_Warranty 4-2. RMA_Freight Damage 4-3. RMA_Part Repair 5. Support 5-1. Manual Download 5-2. Software Download 5-3. Troubleshooting(Error Code Search) 5-4. Locate a Technician 5-5. Technical Bulletin 6. Contact Us 6-1. RMA_Warranty < 3 >

4 1. Members 1-1. Log in Users must Log In to access more services. [Fig. 1-1] shows the Log Out status page. 1Depth 2Depth Accessible Main Log out ATM Log out Parts Log out Shopping Cart Cart Log in Log in Log in Order Order State & History Log in Log in View Transactions Log in Log in Support Downloads Log in Troubleshooting Log in RMA Log out(only gate page) Technical Blletin Log in Service Locations Log in News News Log out Events Log out newsletter Log out About Us Greetings Log out History Log out Leadership Log in Industries Log out Contact Us Log out Footer Terms & Conditions Log out Browser Requirements Log out Privacy Policy Log out [Fig.1-1] Access Permission per Page according to Log In status. < 4 >

5 If you try access services whilst in Log Out status on the page displayed as Log In as shown in [Fig.1-1], a pop-up appears as shown in [Fig.1-2] and access is restricted. [Fig.1-2] Log In Layer Pop-up. Log In is possible on any NHA WOS page through the LOG IN layer of the utility menu as shown in [Fig.1-3]. [Fig.1-3] Access Permission per Page according to Log In. < 5 >

6 1. Members 1-2. Find Password Users of the site should go through the following procedure if they lose their ID/Password. 1) If you lose your Password, click Forgot your Id Or Password, ID/PW retrieval on the utility menu or Log In layer pop up to move to the Find ID/Password page. [Fig.1-4] Log In Layer. 2) If you lose your ID, enter your address and registered Phone Number and click Submit to check the ID sent through . [Fig.1-5] Log In Layer. < 6 >

7 3) If you lose your Password, enter the and registered Phone Number. Click "Submit" on the popup and confirm Password. [Fig.1-6] Log in Layer 4) If a message appears indicating that there is no registered ID or registered , contact the customer center [Fig.]. [Fig.1-7] Contact US < 7 >

8 1. Members 1-3. Change Password For security purposes, it is recommended to change the Password periodically. Password should consist of more than 6-digit alphanumeric combination. 1) Place the mouse on Account and click My Profile on the Utility Menu [Fig.1-8] in the upper part of screen. [Fig.1-8] ACCOUNT in the Utility Menu. 2) Click Change Password on the My Profile page to display a pop-up window as shown in [Fig.1-10]. [Fig.1-9] My Account < 8 >

9 3) Click Change Password on the My Profile page to display a pop-up window as shown in [Fig.1-10]. 4) Enter the existing Password in the Current Password Input box and enter the new password in New Password and Confirm Password to complete changing your Password. 5) It is recommended to enter over eight (6) digit passwords with English characters and numbers [Fig.1-10] Change Password Popup 6) to the existing "Current " Input box to enter in the subject "New " and "Confirm " by entering changes to be completed. [Fig.1-11] Change Popup < 9 >

10 1. Members 1-4. Change Basic Information 1) Place the mouse on Account and click My Profile on the Utility Menu [Fig.1-8] on the upper part of screen. 2) Enter the changed mobile phone number/office number/ address/fax number and click the Save button to complete. [Fig.1-11] Change Basic Information screen. < 10 >

11 2. Product Order 2-1. Product List 1) Select the ATM/Parts you want on the menu bar in the upper part of the screen. 2) The product list and details screen can be viewed regardless of member type (Retail/Financial/Parts). [Fig.2-1] Select a product in GNB. 3) Product arrangement type can be selected depending on personal taste. [Fig.2-2] Product list (Image View). < 11 >

12 New products: arrange products in order of recent release. Most Popular: arrange products in order of popularity. Lowest Price: arrange products in order of lowest price. Highest Price: arrange products in order of highest price. : Select and click the checkbox on the list to display a comparison popup (compare two to six pop-ups). : Arranges products in the form of a bulletin board list when clicked. : Arranges products in the form of a gallery when clicked. : (User) Designates the number of products to be listed. Check and click the button to bring up a comparison window. Product thumbnail (170X170). Product name. Product description. Display minimum ~ maximum price according to product option. Move to product details page. Displayed when there is a product brochure. [Fig.2-3] Product list 1 Set < 12 >

13 2. Product Order 2-2. Product Details Page, Select Option/Quantity 1) Select the option and quantity of a product. Options selected by the user appear on the right. 2) Effective options are activated depending on the selection of options. When the selection of all options is complete, the price is displayed. 3) Click the Reset button in the option window to initialize a new selection. 4) When the selection of an option is complete, call the price according to the class of a Customer. [Fig.2-4] Select Quantity/Option. Depending on the selection of options for one item, only effective (exist) options are activated and ineffective options are inactivated so that the users cannot select them. If the user wants to select a product with another option, click Choosing again then the option window will be initialized. < 13 >

14 5) When selection of an option is complete and price is displayed, click Add to Cart and Check Out. Click the Add to Cart button to put the option in the Cart at the price according to the options and quantities of goods. Click the Check Out button to move to the Shipping page. 6) Specific product information can be found through the digital brochures and the user also can access it at the bottom of the screen. [Fig.2-5] Spacification / Advantage < 14 >

15 3. Shopping Cart 3-1. Check Cart Details and Place an Order 1) Click the on the order screen or click the button at the top of the page to move to Cart. [Fig.3-1] Home > Cart Delete the relevant items from the Cart. Display the names of the goods, descriptions of the goods and contents of the selected options. Move to Order Processing [Fig.3-3]. Move to Shipping List. Select the quantity and click Update to change the quantity. [Fig.3-2] Home > Cart 2) Separate and display the details of an order per Financial ATM / Retail ATM / Parts. < 15 >

16 3. Shopping Cart 3-2. Check/Select Delivery Information 1) Click the button on the Cart to move to the Shipping page where you can check the delivery information of the Customer. [Fig.3-3] Home > Cart > Shipping 2) According to the Log- in information, the basic information is exposed automatically and the modification is available. 3) A list of your past delivery addresses will be displayed [Fig.3-5]. < 16 >

17 [Fig.3-4] Home > Cart > Shipping 4) Enter PO Number for each customer. 5) Select the delivery method. 6) Select terms and conditions of sale. Select I AGREE to Nautilus Hyosung's Terms and Conditions of Sale. Then you can go to the next stage. 7) Go to the next order in progress [Fig.3-6]. < 17 >

18 8) Click the button on the Shipping page [Fig.3-3] to display a pop-up window as shown in [Fig.3-5]. [ 그림 3-5] Home > Cart > Shipping > Last Ship(popup) [Fig3-5] Last Ship address 10) Past shipping address can be found by entering Name field. 11) Click the Select button to display the relevant delivery address in [Fig.3-3]. < 18 >

19 3. Shopping Cart 3-3. Check/Select Payment Information 1) Enter the delivery information and click Continue to move to the Check and Enter Payment Information page. 2) There are 3 payments methods: [1 Bill Me Later 2 ACH/E-Check 3 Credit Card]. 3) For an ATM order, select one of the 12 payment methods. All 3 methods can be used for Parts ordering. [Fig3-6] Home > Cart > Payment > 1 Bill Me Later 4) Customer s basic information is exposed and Name, Phone Number, Address can be written arbitrary. 5) Check the bill order information and click Submit Order to go to the next order stage. Click Back to go back to the previous stage. < 19 >

20 6) 2 ACH/E-Check payment process on the Payment page. 7) Enter the bank information. [Fig3-7] Home > Cart > Payment > 2 ACH/E-Check 8) Customer s basic information is exposed and Name, Phone Number, Address can be written arbitrary. 9) Enter the electronic payment information and payer information and click Submit Order to go to the next order stage. Click Back to go back to the previous stage. < 20 >

21 10) 3 Credit Card payment process on the Payment page. 11) Enter the credit card information. [Fig3-8] Home > Cart > Payment > 3 Credit Card 12) Customer s basic information is exposed and Name, Phone Number, Address can be written arbitrary. 13) Enter the credit card information and payer information and click Submit Order to go to the next order stage. Click Back to go back to the previous stage. < 21 >

22 3. Shopping Cart 3-4. Check/Apply Order Details 1) Enter the payment information and click Continue to move to the final order page where you can enter and check the order details. [Fig3-9] Home > Cart > Verify & Submit Order 2) Check all of the order details and click Submit Order to go to the order completion stage. Click Back to go back to the previous stage. 3) Simple order details can be printed. < 22 >

23 3. Shopping Cart 3-5. Check Order Completion 1) After entering the payment information, click Continue to check the details of the Order Completion Information/Delivery Information/Payment Information/Summary of Ordered Goods. [Fig3-10] Home > Cart > Order Submitted 2) A Sales Order No. will be created later in case a Financial ATM with a sales number is used in an ERP. 3) Move to the Home page. < 23 >

24 3. Shopping Cart 3-6. Check Order Progress Status and Past Details 1) At the top of the screen, click to move to the order progress status and past detail checks. [Fig3-1] Home > Order 2) Check the date of order, Sales Order No., information about ordered goods, quantity of order, amounts of goods, total amount of order and order progress status. Scope of search: Sales Order Number, Model Number, Model Name. Search period: reveals information for the most recent two months by default. Search text. Function to reorder the relevant goods. Put the goods in the Cart and move to the Cart page. [Fig3-11] Home > Order 3) Display the order details in a pop up screen. Reviewing means under review by an administrator. 4) Order Status is divided into four statuses: Submitted, In Process, Reviewing and Shipped. Submitted: order submission completed. In Process: in progress. Reviewing: complete order reception after review by the administrator, if it is a Financial ATM. Shipped: products sent by NH. < 24 >

25 5) Click the Sales Order No. in Order details to bring up the order details. 6) Print the relevant order details. < 25 >

26 4. Apply for an RMA 4-1. RMA_Warranty 1) On the GNB menu, click Support > RMA to move to Online RMA Form. [Fig4-1] GNB > Support [Fig4-2] RMA > Warranty RMA 2) In Online RMA Form and Submit RMA fill out and submit the file online, while the Download Form is to download, fill out the file and submit by fax or . 3) To submit an RMA online, click Log In. 4) By default, Warranty RMA corresponds to 30 days from the date of release. < 26 >

27 4. Apply for an RMA 4-1. RMA_Warranty Warranty RMA Required elements Field Required Information Remarks Company Name Required Customer Info Company Phone Required Customer Info Contact Name Required Customer Info Address Required Customer Info Part Name Part Description Required Required Problem Description Required Describe the problems in detail. Part Serial Number Error Codes Comment ATM Serial Number Sales Order Number ATM Model require one of the field Enter the error code that appears on the screen Other requirements of the user to create Warranty RMA Required elements Warranty RMA Required elements < 27 >

28 4. Apply for an RMA 4-1. RMA_Warranty [Fig4-2-1] RMA > Warranty RMA > Warranty Part Order 1) Enter the company name, company contact (phone number), name of person in charge, address. 2) Select the accessory and the category of the accessory. It is possible to directly enter such using the Parts Name. 3) Enter the title and content of a problem. Enter the error code that appears on the screen of the ATM. < 28 >

29 4. Apply for an RMA 4-1. RMA_Warranty [Fig4-2-2] RMA > Warranty RMA > Warranty Part Order 1) Either the ATM Serial Number or Sales Order Number should be entered. 2) Fill out the delivery address field and press the Submit RMA button to move to the Verify & Submit page. 3) Select the delivery method. < 29 >

30 4. Apply for an RMA 4-1. RMA_Warranty [Fig4-3] RMA > Warranty RMA > Verify & Submit RMA 1) This page is where you can verify, modify and finally submit the prepared Warranty Parts Order. < 30 >

31 4. Apply for an RMA 4-2. RMA_Freight 1) On the GNB menu, click Support > RMA to move to Online RMA Form. [Fig4-4] GNB > Support [Fig4-5] RMA > Freight Damage 2) In Online RMA Form, and Submit RMA fill out and submit the file online, while the Download Form is to download, fill out and submit by fax or . 3) To submit an RMA online, click Log In. < 31 >

32 4. Apply for an RMA 4-2. RMA_Freight Freight Damage RMA Required elements(if Parts) Field Required Information Remarks Company Name Required Customer Info Company Phone Required Customer Info Contact Name Required Customer Info Address Required Customer Info Sales Order Number Required ATM Serial Number Part Model Required Part Serial Number Problem Description Describe the problems in detail. Freight Carrier Freight Damage RMA Required elements (If ATM) Field Required Information Remarks Company Name Required Customer Info Company Phone Required Customer Info Contact Name Required Customer Info Address Required Customer Info Sales Order Number ATM Serial Number Required ATM Model Part Model Required Problem Description Required Describe the problems in detail. Freight Carrier < 32 >

33 4. Apply for an RMA 4-2. RMA_Freight [Fig4-6-1] RMA > Freight Damage > Freight Damage Report 1) Information input page for filling out the Freight Damage Report. Either the ATM/Part can be requested and one RMA (1) occurs for one (1) ATM. If it is Parts, n parts can be requested for one (1) ATM. < 33 >

34 4. Apply for an RMA 4-2. RMA_Freight [Fig4-6-2] RMA > Freight Damage > Freight Damage Report 1) Enter the degree of damage and questionnaire stage. 2) Photo file can be attached. 3) Field to enter delivery address information. Fill out and press the Submit RMA button to move to the Verify & Submit page. < 34 >

35 4. Apply for an RMA 4-2. RMA_Freight [Fig4-7] RMA > Freight Damage > Verify & Submit RMA 1) This page is where you can verify, modify and finally submit the prepared Freight Damage Report. < 35 >

36 4. Apply for an RMA 4-3. RMA_Part Repair 1) On the GNB menu, click Support > RMA to move to Online RMA Form. [Fig4-8] GNB > Support [Fig4-9] RMA > Part Repair 2) In the Online RMA Form and Submit RMA fill out and submit the file online, while Download Form is to download, fill out and submit by fax or . 3) To submit an RMA online, click Log In. 4) A Parts Repair RMA can be performed after clicking to show your agreement to the TERMS AND CONDITIONS. < 36 >

37 4. Apply for an RMA 4-3. RMA_Part Repair Repair RMA 의 Required elements Field Required Information Remarks Company Name Required Customer Info Company Phone Required Customer Info Contact Name Required Customer Info Address Required Customer Info Part Model Required Part Serial Number Part Description ATM Serial Number Problem Description Required Describe the problems in detail. < 37 >

38 4. Apply for an RMA 4-3. RMA_Part Repair [Fig4-10] RMA > Part Repair > Part Repair Request 1) Enter the items regarding a request for repair accessories. 2) Complete the delivery address information field and press the Submit RMA button to move to the Verify & Submit page. 3) Select the delivery method. < 38 >

39 4. Apply for an RMA 4-3. RMA_Part Repair [Fig4-11] RMA > Part Repair > Verify & Submit RMA 1) This page is where you can verify, modify and finally submit the prepared Freight Damage Report. < 39 >

40 4. Apply for an RMA 4-4. RMA_Status & History... [Fig4-12] RMA > RMA Status & History Date (RMA Created): The point of time that the user created RMA form. RMA No. : When the details are approved, RMA No. is generated and exposed. RMA Info: Exposure of the basic details. RMA Category: Exposure of the RMA types. Status: Exposure of the RMA status. Date (RMA Status): Exposure the point of time (approval / rejection) of administrator. 1) Lookup for progress (by period/status) about RMA request is available in this page. 2) RMA No. is the RMA number to be created at the receipt of an RMA. 3) Status shows the current progress status. (Submitted: RMA submission completed / In Process: in progress / Closed: process completed / Rejected: rejected) 4) RMA Created Date is the date an RMA was submitted and the RMA Status Date refers to the date of receipt. 5) Details of an RMA application can be queried with the setup items. < 40 >

41 4. Apply for an RMA 4-4. RMA_Status & History [Fig4-12] RMA > RMA Status & History 1) This field is for the RMA request types. Warranty/Freight Damage/Repair 2) This field represents the status of RMA. Submitted: The details are received and the administrator is reviewing it. In Process: The details have been approved. The stage from approval ~ delivery. Closed: RMA has completed Reject: The details are rejected. < 41 >

42 4. Apply for an RMA 4-4. RMA_Detail [Fig4-13] RMA > RMA Status & History > RMA Detela 1) In RMA Status & History, click the RMA Created Date item to check the details of the relevant 2) RMA in a popup window. < 42 >

43 5. Support 5-1. Manual Download 1) On the GNB menu, click Support > Downloads to move to Manual. [Fig5-1] GNB > Support > Downloads [Fig5-2] Downloads > Manual 2) Clicking one product in the list will display the sub-category corresponding to the product as well as the manual. 3) Click the Download button to download the manual. < 43 >

44 5. Support 5-2. Software Download 1) On the GNB menu, click Support > Downloads to move to Software. [Fig5-3] GNB > Support > Downloads [Fig5-4] Downloads > Software 2) Software the model name and option corresponding to the model and the software file according to version will be provided. 3) Click the Download button to download the software. < 44 >

45 5. Support 5-3. Troubleshooting(Error Code Search) 1) On the GNB menu, click Support > Troubleshooting to move to Search Error Codes. [Fig5-5] GNB > Support > Troubleshooting 2) 제공하는소프트웨어모델명과모델에해당하는옵션및버전에따른소프트웨어파일을제공한다. 3) 다운로드버튼을클릭하면소프트웨어를다운받을수있다. [Fig5-6] Troubleshooting > Search Error Codes 2) Enter the error code of a product screen in the input field and provide the result value for each code. 3) Print the number of search results. 4) Simple explanations for each error according to its error code and the error processing method are displayed. < 45 >

46 5. Support 5-4. Locate a Technician 1) On the GNB menu, click and move to Support > Locate a Technician. [Fig5-7] GNB > Support > Locate a Technician [Fig5-8] Locate a Technician 2) Select the location, country, state information, city and Product Type, enter the keyword in the input field to display the results of the technician search at the bottom of the screen. 3) Total number of persons searched is displayed. 4) Name of engineers, company name, phone number and addresses are displayed. < 46 >

47 5. Support 5-5. Technical Bulletin 1) On the GNB menu, click and move from Support > Technical Bulletin. [Fig5-9] GNB > Support > Technical Bulletin 2) Lists of technology circulars are displayed. [Fig5-10] Technical Bulletin 3) Document title, date of document issue and download of relevant files are provided. 4) Search posting: select all or new, notices to search and view postings. < 47 >

48 6. Contact Us 1) On the GNB menu, click and move to Contact Us. [Fig6-1] GNB > Contact Us [Fig6-2] Contact Us 2) Basic company information, the seller , marketing information and inquiry , media professional , technical support and job opportunity are displayed. 3) When you click the button, it is connected to MS Outlook of the person in charge. < 48 >

49 Thank you < 49 >