TRANSPARENCY ACCOUNTABILITY AND PARTICIPATION IN WATER SECTOR IN ITALY: CAP HOLDING S EXPERIENCE. Michele Falcone General Manager

Transcription

1 TRANSPARENCY ACCOUNTABILITY AND PARTICIPATION IN WATER SECTOR IN ITALY: CAP HOLDING S EXPERIENCE Michele Falcone General Manager

2 WHO WE ARE SMALL COMPANY SMALL COMPANY SMAL COMPANY

3 WHY IN MUNICIPALITIES DECIDED TO MERGE 5 OPERATORS IN 14 MONTHS ONLY Infringement cases 111 Investments 134 millions of Euros until the end of 2015

4 CHARACTERISTICS OF THE AREA Heavy urbanization Densely populated Important industrial presence High risks of pression on groundwater quality Widespread network of surface water

5 INCREASING FOR THE QUALITY: INVESTMENTS.AND TARIFF Investing in the redevelopment of the aqueduct, sewerage and depuration infrastructures is an economic and social driver. + 62% * + 11,27% * The rising price of water is linked to the increase of investments to ensure the improvement of service. * Compared to 2010

6 THE FUTURE SCENARIO: MORE NEED FOR INVESTMENTS Investments Plan TOTAL million euro of investments between 2015 and million euro of projects in ,000 euro every day Over 100 open worksites a day, most of which to deal with the infringement procedures which require that all municipalities correctly dispose of sewage % * infringement procedures Resolved within 30/06/ % Resolved within 31/12/ % * Compared to ,07% *

7 THE NECESSITY TO BE SUSTAINABLE: PARTICIPATION AND TRANSPARENCY TO BUILD TRUST Participation and transparency allow us to explain the link between every euro invested and quality of water and environmental improvement. The increase of collaboration, transparency and efficiency reinforce the willingness to pay a more expensive water price. At same time the customer satisfaction index is augmented.

8 HOW ARE OUR STAKEHOLDERS Municipalities Authority Social organizations Environmental organizations Customers organizations

9 WHAT THEY WANT TO ACHIEVE Trust in what we do to improve water quality Trust in how we spend their money on water protection Trust in our integrity policy

10 TRUST IN QUALITY TAP WATER THE WATER CONSUPTION SCENARIO IN ITALY To reinforce consumer perception and trust in tap water quality is mandatory for CAP GROUP The Italians are among the biggest consumers of bottled water along with the Mexicans and Turkish. The consumption of bottled water is increasing year after year. Consumption of bottled water in Italy

11 CONTROLLED AND PROTECTED RESOURSES COMPARISON WITH EUROPEAN STANDARDS The quality of the water supplied by the CAP Group is well above the European average: so says an international analysis in which our company participated in 2014 and which involved 48 companies from 17 countries (over 100 million inhabitants).

12 WATER DEAL: STAKEHOLDER ENGAGEMENT Transparent Simple Comprehensi ble Clear promoted by Gruppo CAP with Legambiente, Metropolitan City of Milan, Contratto Mondiale dell Acqua and others local associations; signed by about 200 mayors of municipalities of Metropolitan City of Milan; Indicated as a best practice from OECD.

13 WATER DEAL: MORE CONTROLS AND DATA THAN LAW REQUIRED Parameters analysed and not required by law Just for example: Freon 11 Freon 113 Freon 141 TCEP M.Mt.T.D 1,5-Pentamethylenetetrazol Mebicar LM6 Dimetridazole EMERGING CONTAMINANTS Data updated on line monthly Water label monthly updated Geology and aquifers data Water treatment and plants data Water kiosk data monthly updated Data not required by law Local health authority reports Water data splitted by wells

14 BEYOND THE REPORT: WATER SAFETY PLAN AND GLOBAL PROTECTION Water Safety Plan is a multidisciplinary approach combining a global protection of resource with a risksharing and stakeholder involvement model: It improves water quality; It s iterative and participated; It s a methodical approach and should drive continuous improvement; It s a part of a modern water Company s strategy; It plays a key role in making decisions regarding capital investments and in stakeholder engagement.

15 BEYOND THE REPORT: AN IMPORTANT RESULT Boost of water consumption in water kiosks as a result of improved trust in tap water quality: More than 17 million litres from january; About 8 million litres served during EXPO. Water Deal Web page: More than visitors in 3 months

16 video

17 TRANSPARENCY IN INVESTIMENTS Our second goal is ensure transparency of investments to demonstrate how, where and when are the tariff spent. More 100 constructions yards everyday; about euros invested per day; IT PLATFORM

18 TRANSPARENCY YARDS ON LINE FOR EVERYBODY An IT platform that collects information about the yards and the entire supply chain of the companies involved in constructions.

19 BECOME TRANSPARENT LIKE WATER Costruction and earthmoving are high risk of inflitration activities With Legality Protocol signed with the Prefettura of Milan, the police authority can see all details of the CAP construction sites. Through an online platform everyone involved can input the details of the contract that are readily available for police checks. Gruppo CAP received the maximum three-stars score for the Legality Rating, an acknowledgment awarded by the Antitrust Authority in association with the Anticorruption Authority.

20 LEGALITY PROTOCOL: STRICT AND CONTINUOUS CONTROLS/2 Tender data and contractual documents Data of the companies involved The cash flows of carrying out the work The conditions of safety of building sites Data showing the respect for the rights of workers Data on the workforce present on site Data regarding the administration of labor Registry identification of the subject business or economic operator The type and amount of the contract or subcontract Details about the application for criminal certification Records related to changes occurring in the ownership or management of the business Records relating to the possible loss of the contract, subcontract Indication of the current account dedicated DATA PROVIDED BY GRUPPO CAP

21 LEGALITY PROTOCOL: STRICT AND CONTINUOUS CONTROLS/3 data on the workforce present on site, specifying, for each unit, the professional; flows of the local workforce, the recruitment methods and professional types; flows of local labor, the information on the training followed by the worker; company carrying out works including contractor, subcontractor and third; All data (type, numbers, etc.) of machines of the contractor, subcontractor, and third; all data of vehicles that have access to the construction site; the names of all employees who will be involved in working within the yard, as well as the authorized persons for another reason; The site coordinator is required to enter into the information system, without any delay, and no later than on the day before the machining, any change relating to the data sent. DATA PROVIDED BY CONTRACTOR

22 video

23 CONCLUSIONS: TRANSPARENCY, PARTICIPATION AND SUSTAINABILITY We are investing in Transparency and Participation. Our Social Corporate Responsibility is exercised through transparent and ethical behavior that contributes to sustainable development, including health and welfare of society. Reinforcing consumers trust in water quality and in legality is the key for building the necessary consensus of municipalities to the tariff increasing for investments improvement

24 Transparency Accountability and participation in water sector in Italy: Cap Holding s Experience Thank you very much for your attention