Department Business Plan Progress Report. Utilities. Reporting Period: Q2/2018

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1 Department Business Plan Progress Report Utilities Reporting Period: Q2/2018

2 Goal 1: UT Q2/2018 Progress Report Water, wastewater, stormwater and community energy infrastructure promotes public health and safety and mitigates impacts on the environment. Outcome: Our utility infrastructure meets the needs of current customers and is prepared to serve our growing community over the life of the assets. Develop performance measures and reporting framework for infrastructure maintenance programs Plan and execute capital projects to support growth for North of Yellowhead and Ardrossan omplete overall utility master plans, including servicing strategies for future development areas Advance Utilities asset management by developing a long-term infrastructure strategy and implementation plan ontinue work on current state assessment of utility infrastructure Increase customer connections to maximize the use of the entre in the Park ommunity Energy System : In Progress : omplete Operational reporting framework completed. Progress tracking sheet developed for all programs, updated quarterly. Design work is on hold for North of Yellowhead. Ardrossan water and wastewater upgrades are complete. Finalizing the Water Master Plan. Finalizing the long term utility renewal plan. Mainline TV assessment ongoing in onnections are confirmed for Lots 1 and 4. Planning is underway with developers to be connected in 2018 depending on construction timing. Opportunities, hallenges and Other Land acquisition and funding challenges are causing delays for North of Yellowhead. Key Performance Benchmark s Target Indicator/Measures (2018) Stormwater management facilities providing 1:100 year flood protection 17 of 20 (2014) 20 of of 20 (2018) ounty water mains with risk assessments 0% (2014) 100% 100% (2018) ounty stormwater mains with condition 44% 49% (Q2 2018) 50% (2018) assessments ounty wastewater mains with condition assessments 74% 100% (Q2 2018) 100% (2018) 2

3 Goal 2: UT Q2/2018 Progress Report Programs and services allow for a healthy and thriving community while protecting the environment. Outcome: Programs and services are compliant with health and safety regulations and residents are satisfied with services received. Pursue partnership with the ity of Edmonton for a jointly owned compost cure site Increase frequency for Weekly Summer Organics Program ontinue to implement a multitenant residential waste diversion program Obtain a water diversion license from the province Engage residential and commercial sectors in water saving practices Develop open cut construction crew for repairs to Strathcona ounty infrastructure : In Progress : omplete Opportunities, hallenges and Other Access to organics processing services was secured with renewal of collection contract. New service level commenced on May 18, The enabling Bylaw was approved by ouncil on March 24, Implementation at each multitenant property is complete. An application has been made to the Province and we are waiting for the Province to respond. Target of 200 lcd for 2016 and 2017 has been met. In 2017 litres per capita per day was 170 lcd. Sump Pump Retrofit Program (SPRP) completed in Q3 of Transition of construction crew to open cut crew is completed for all utility minor repairs. Key Performance Indicator/Measures Benchmark s Target Residential waste diverted from landfill 59% 60% (2017) 70% (2018) ustomer satisfaction - Green Routine 74.4% (2012) 78.3% (2016) 75% (2018) ustomer satisfaction - Water / Wastewater 62% (2012) 80 / 82% (2016) 65% (2018) Water quality testing to ensure safe potable 100% 100% (Q2 2018) 100% (2018) water Sewer overflows that impact natural body of water 0 0 (Q2 2018) 0 (2018) 3

4 UT Q2/2018 Progress Report Goal 3: ritical thinking and decision making are supported by integrated systems, processes and tools. Outcome: Service delivery is efficient and effective and can be delivered on a sustainable basis. Leverage technology to improve infrastructure planning, asset management, resource utilization and customer communication Integrate current customer service practices with corporate service tracking system omplete cost of service studies for wastewater and Utility Finance Policy ollaborate with the Alberta apital Region Wastewater ommission (ARW) on a Wet Weather Management Strategy omplete stormwater study with the Natural Sciences and Engineering Research ouncil of anada (NSER) and the University of Alberta omplete business process reviews for Enterprise Resource Planning (ERP) system related processes ontribute to overall implementation of preferred ERP solution and lead implementation tasks related to the utility billing function Investigate funding options for ommunity Energy System : In Progress : omplete WI Opportunities, hallenges and Other Four programs were trialed using tablets in the field to update program status. Programs were spring and fall hydrant checks, hydrant painting and main line valve turning. Several efficiencies were gained both administratively and operationally so this technology is now being used. Business process mapping has been completed. Implementation activities for waste management services are on hold. Study complete. Utilities Finance Policy was presented to Priorities ommittee on June 12, Will bring back to Priorities ommittee with more information by the end of Q Strathcona ounty received a Wet Weather Discharge Permit with the ARW. Utilities is prepared to advance and has budget dollars to support this project if the lead partners are able to submit and receive the supporting grant application. This work has been completed for utility billing in preparation for ERP upgrade. Utility Billing is within the scope of the Business Transformation Project. ouncil approved water and wastewater reserve funding for Key Performance Indicator/Measures Benchmark s Target Operating costs per customer of residential $23.50 $25.15 (2018) TBD (2018) curbside materials collected Operating costs per kilometer of water pipe $40,040 $36,206 (2017) TBD (2018) Operating costs per kilometer of wastewater pipe $39,375 $34,093 (2017) TBD (2018) Operating costs per kilometer of storm water pipe $5,210 $2,565 (2017) TBD (2018) 4

5 UT Q2/2018 Progress Report Goal 4: A working environment with high staff satisfaction relating to internal communication, ability to innovate and opportunities for learning and growth. Outcome: A work environment where staff engagement leads to extraordinary results. Develop an internal communication strategy Actively practice and encourage open communication, active listening and support Provide timely and meaningful recognition and feedback Increase emphasis on facilitation of career planning : In Progress : omplete Ongoing. Opportunities, hallenges and Other Key Performance Indicator/Measures Benchmark s Target Employee engagement 80.4% (2014) 71% (2017) 77% (2018) 5