An example of user engagement

Transcription

1 Title An example of user engagement from the PoC in Water Management: SWICCA Berit Arheimer, SMHI

2 An example of user engagement: P o C WATER Proof-of-Concept in C3S for Sectorial Information Services Experience from: Co-design with Knowledge Purveyors, who are they? How to engage the users? Lessons learnt from user engagement in the SWICCA project!

3 Gap Analysis in user engagement The importance of Knowledge Purveyors = consultant engineers or agencies operating in water management = interface between Services and adaptation Management decisions Integration with other management aspects Shared accumulated knowledge in decision support Indicators integrated with local data and tools Customised Products; ECVs and indicators tailored to user needs Modelled and integrated Data, e.g. change impact indicators Information Service, including functions for data search, standards, visualisation Monitoring (Earth Observations, Global models and in-situ data) Data volume (decreasing) C L I E N T P R O V I D E R P U R V E Y O R

4 WHO is the user? Be aware: There is no END-user.. Users Users Users Users Users Users Users Users rather different orders of nested Users and Producers (and Knowledge Purveyors). User & Producer User & Producer User & Producer User & Producer

5 C o - design with Knowledge Purveyors Local SMEs/Agencies, who interact with Clients in 15 case-studies Resource allocation (multiple use) -proof Irrigation Strategies, IT Snow Effects on Water Availability, SP Extensive Drought Operations, SP Risk management and Flash-Floods, AT Warnings for Extreme River Floods, SL Risk for River Flooding in Lake-rich Regions, SE Ecological status Environmental flows and point source emissions, GR -proof River Water Balance, IT Predicting in Lake Ecosystems, SE Effects on Water Quality, SE Water related industry Drinking water in a future climate, SE Inland Navigation (Rhine River), DE Future proof region and brewery chain, NL Water demand and supply of metallurgy sector, GR Hydro Power production in a future climate, SE

6 C o - design with Knowledge Purveyors 1000 datasets (March 2017): visualisation, download, guidance, tutorials. CDS? Model ensemble No. tools: User requests SWICCA variables 45 CII:s 3 temperature 7 precipitation 10 water 12 water quality 2 air 4 socio-economic 4 ECV:s Temperature Precipitation River flow Unregulated river flow User requests Visualisation and Downloads Spatial resolution 0.5 degree grid (50 km) 0.1 degree grid (12 km) 5 km grid Catchments (mean: 215 km 2 ) Time slices Reference period ( ) Early century ( ) Mid-century ( ) End-century ( ) Transient time-series (ECVs) RCPs: 2.6; 4.5; 8.5 Knowledge Purveyor 6

7 Examples of 30 sec pitches from users SME in Greece: University in Spain: SME in Italy: Metal industry Resource allocation Irrigation

8 HOW to engage the users? Fast implementation by building on existing networks: Well-established relationship from before: Contractor & Knowledge Purveyors Knowledge Purveyors & Clients Knowledge purveyors are paid by the project - Clients are not.

9 HOW to engage the users? Keeping the interest by being alert and responsive: Agile development approach: first version of Service up and running within 1 month. s informing about updates at least once a month. Telcons, workshops or inquiry forms for co-design every second month. Frequent dialogues between Knowledge Purveyors and Clients. Frequent reporting by Knowledge Purveyors with individual feedback from the project office.

10 Examples of 30 sec pitches from users Research institute in The Netherlands: SME in Austria: Agency in Sweden: Brewery chain Flash floods Water Quality

11 Lessons learnt from user engagement Evaluation of SWICCA by Knowledge Purveyors: Technical facilities: Pros % Cons % Quick and easy access to climate impact data for down load without having to run full production chain Easy overview of European trends and climate impact information that helps communication with the client Able to download data at catchment scale Low resolution and poor quality going from regional to local scale 40 Prior knowledge is needed to use SWICCA pan-european data appropriately and effectively Usefulness in Decision-making: Pros % Cons % Increased awareness of climate change impacts on different water management issues among clients 40 Difficulties in choosing between different model and RCP combinations Valuable support to clients decision 67 Low level of confidence in indicator trend 7 Clients want to know how confident they can be in the results and/or prefers inclusion of local information. (40%) 20

12 5 Lessons learnt from user engagement 1. The Knowledge Purveyors should learn to develop their own CIIs. The ITT C3S_441 Lot 1 asked for 5 Impact Indicators (CIIs) The Tenderer suggested SWICCA after 1 year = 45 CIIs Users still want many more

13 5 Lessons learnt from user engagement 2. The users want Guidance rather than technical tools for local use. science is difficult and the climate signal is not clear.

14 5 Lessons learnt from user engagement 3. Key messages on climate signal must follow with the data. science is difficult and the climate signal is not clear.

15 5 Lessons learnt from user engagement 4. Confidence and Robustness of results important to communicate. science is difficult and the climate signal is not clear.

16 5 Lessons learnt from user engagement 5. Teach the teachers purveyors need to understand and learn good practice, to be able to communicate relevant results with clients Up-coming next week: Services Training in Wageningen March 2017.

17 Examples of 30 sec pitches from users Agency in Germany: Agency in Sweden: SME in Slovakia: Navigation Hydropower River flooding

18 An example of user engagement: P o C WATER Conclusions to increase the user-uptake: Knowledge Purveyors show high engagement as users and fill the gap between Services and adaptation. These consultant engineers/agencies need guidance and training to play this role and expand their business in climate adaptation. More focus on User Support and teaching the teachers! (less focus on technical tools and readily available CIIs they want their own!) Establish Learning Networks for Knowledge Purveyors and regional Dissemination centers for CDS?? Let s fight against ignorance of knowledge and alternative facts!

19 Thank you, from the SWICCA team!