ACKNOWLEDGMENTS. Padada Water System Cooperative

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4 ACKNOWLEDGMENTS The Philippine Water Works Association wishes to thank the following water utilities for their cooperation in providing the information that made the publication of this data book possible. Town/City/Barangay Darasa Argao Maragusan O Donnell Padada Initao Jagna San Carlos Balibago Bohol Manila Maynilad Subic Angeles Bacolod Baliwag Bayawan Butuan Cabanatuan Cagayan de Oro Camarines Norte Dasmariñas Dumaguete GM Alvarez Guimba Kidapawan Metro Cebu Muñoz San Pablo Santa Rosa Sibulan Silay Tagaytay Zamboanga Utility Darasa Rural Waterworks and Sanitation Association, Inc. Community Water & Sanitation in the Countryside Multi-Purpose Cooperative Maragusan Waterworks and Sanitation Cooperative O Donnell Resettlement Waterworks Multi-Purpose Cooperative Padada Water System Cooperative Initao Municipal Waterworks System Jagna Waterworks System San Carlos City Waterworks Department Balibago Waterworks System, Inc. Bohol Water Utilities, Inc. Manila Water Company, Inc. Maynilad Water Services, Inc. Subic Water and Sewerage Company, Inc. Angeles City Water District Bacolod City Water District Baliwag Water District Bayawan Water District Butuan City Water District Cabanatuan City Water District Cagayan de Oro City Water District Camarines Norte Water District Dasmariñas Water District Dumaguete City Water District Gen Mariano Alvarez Water District Guimba Water District Metro Kidapawan Water District Metro Cebu Water District Muñoz Water District San Pablo City Water District Santa Rosa (NE) Water District Sibulan Water District Silay City Water District Tagaytay City Water District Zamboanga City Water District iv

5 Funding for the project and for the preparation of the Data Book was provided by the Philippine Water Works Association from excess funds from an earlier benchmarking project. However, the views and analyses expressed here do not necessarily reflect those of the PWWA. The Philippine Water Utilities Data Book 2015 was prepared by the PWWA Benchmarking Project Team headed by Cesar E. Yñiguez, Benchmarking Project Adviser, with support from the PWWA Secretariat composed of Ms. Nenette Javier and Ms. Norma Luarca. Technical guidance for the project was provided by PWWA Director Antonio B. Magtibay. The PWWA Board of Directors provided support to the project as PWWA s contribution to the Philippine water supply sector. DISCLAIMER The findings, interpretations, and conclusions expressed herein are entirely those of the authors and should not be attributed to the Philippine Water Works Association. The PWWA does not guarantee the accuracy of the data included in this work. v

6 ABBREVIATIONS Abbreviations and Acronyms ACWD BACIWA BAWAD BCWD BWD BWSI BWUI CCWD CNWD COWASCO COWD DCWD DRWSA DWD GMAWD GWD IMWS JWS LWUA MAWASCO MCWD MKWD MWCI MWD MWSI NRW NWRB O&M ORWAMCO PAWASCO PWWA SCCWD SICIWA SIWAD SPCWD SRWD SWSCI TCWD ZCWD Angeles City Water District Bacolod City Water District Bayawan Water District Butuan City Water District Baliwag Water District Balibago Waterworks System, Inc. Bohol Water Utilities, Inc. Cabanatuan City Water District Camarines Norte Water District Community Water and Sanitation Multi-Purpose Cooperative Cagayan de Oro City Water District Dumaguete City Water District Darasa Rural Waterworks and Sanitation Association, Inc. Dasmariñas Water District General Mariano Alvarez Water District Guimba Water District Initao Municipal Waterworks System Jagna Waterworks System Local Water Utilities Administration Maragusan Waterworks and Sanitation Cooperative Metro Cebu Water District Metro Kidapawan Water District Manila Water Company, Inc. Muñoz Water District Maynilad Water Services, Inc. non revenue water National Water Resources Board Operation and Maintenance O'Donnell Resettlement Waterworks Multi-Purpose Cooperative Padada Water System Cooperative Philippine Water Works Association, Inc. San Carlos City Waterworks Department Silay City Water District Sibulan Water District San Pablo City Water District Santa Rosa (NE) Water District Subic Water and Sewerage Company, Inc. Tagaytay City Water District Zamboanga City Water District vi

7 Measurement Units and Symbols km kilometer km 2 square kilometer lpcd or l/c/d liter per capita per day m meter m 3 cubic meter m 3 /d/c cubic meter per day per capita % percent Php Philippine Peso sq km square kilometer METHODOLOGY The Philippine Water Utilities Data Book 2015 presents the performance indicators and analysis of the performance of 34 water utilities from the Philippines.. The information contained in this data book is based on the collection of 2015 data from each of the participating water utilities. Data were collected using the questionnaire developed by the PWWA Benchmarking Project Team. Some of the information were cross checked with 2015 annual reports that were submitted to NWRB or monthly data sheets for December 2015 for most water districts. Information were also checked with many of the utilities that have additional information in their websites. The water utilities that provided data are community managed utilities like rural waterworks and sanitation associations (RWSAs), multi-purpose cooperatives, local government units (LGUs), private operators and water districts. For purposes of presentation and discussions, the name of the municipality/town/city, province or barangay served by the utility is used instead of the utility name. For example, Bayawan instead of Bayawan Water District, O Donnell instead of O Donnell Resettlement Waterworks Multi-Purpose Cooperative, Subic instead of Subic Water and Sewerage Company, Inc., and Initao instead of Initao Municipal Waterworks System. Performance indicators were derived using basic data provided by the water utilities and following various computations using the formulas given below. Almost all the data used in comparing the indicators in the tables, graphs, charts, and figures are found in each utility and area profile, hence, exact values can be extracted. Clarifications were sought on the data provided especially for consistency between the data and indicators so that the data finally presented are the best that could be obtained under the circumstances. These clarifications were done through the exchange of s, SMS messages and telephone conversations between the utilities and the benchmarking project team. Hence, PWWA is conscious that not all data are 100% reliable. In some instances, estimates were given in the absence of available measures, such as in cases where there is no total metering of production and consumption or flow measurement using weirs. This makes non revenue water or daily per capita consumption data estimates at best. If there are doubts on the reliability of some data presented, the reader is advised to verify the information from the water utility whose contact details are provided in its utility profile. A number of utilities who submitted data were eventually excluded from the data book when clarifications could not be obtained that would allow the project team to provide an accurate profile of the utility. vii

8 The information presented in this book was either taken from the water utility questionnaire or was based on computations using data from the questionnaire. The formulas used for the computations are shown below. 1. Water supply coverage (%) = [(population served with water supply] x 100 / [total population in the area of responsibility] 2. Per capita consumption (lpcd) = [total annual volume of water sold (m 3 ) x 1,000/365] / [number of people served] 3. Production/population (m 3 /day/c) = [annual production volume (m 3 ) /365] / [number of people served] 4. Non revenue water (%) = [total annual production (m 3 ) - total billed consumption (m 3 )] x 100 / [total annual production (m 3 )] 5. Average tariff (Php/m 3 ) = [total annual billing (Php)] / [total annual consumption (m 3 )] 6. Unit production cost (Php/m 3 ) = [annual O&M cost (Php)] / [total annual production (m 3 )] 7. Operating ratio = [total annual O&M cost (Php)] / [total annual revenue (Php)] 8. Accounts receivable equivalent (months) = [accounts receivable (Php) at end of the fiscal year] / [total annual revenue (Php)/12] 9. Revenue collection efficiency (%) = [total annual revenue (Php)] / [total annual billings (Php)] x Staff/1,000 water connections ratio = [number of utility staff] / [number of utility connections/1,000] Some utilities may have collection efficiency higher than 100% which may indicate that the total collections for the oneyear period included payment of bills for the previous period. Most of the utilities have no meter for measuring annual production at source and annual consumption or billing at the distribution ends, hence, the utilities provided best estimates. On water supply coverage, the number of population served was based on the number of billed connections multiplied by the average number of persons per household including those in semi-commercial establishments that are also considered as residences. On the operation and maintenance cost for computing operating ratio, depreciation and debt service were included as a quick indicator for knowing whether revenues from tariffs are able to cover all costs involved in the operation of a water utility. viii

9 TABLE OF CONTENTS Page Foreword Acknowledgments Abbreviations Methodology Table of Contents List of Tables and Figures iii iv vi vii ix xiii PART I SUMMARY OF FINDINGS 1 Summary of Results 3 Summary of Performance by Indicators 5 Overall Performance by Management Models 6 Trends for Philippine Water Utilities ( ) 8 General Conclusions 8 PART II UTILITIES COMPARISONS (Figures and Tables) 9 Institutions Names and Locations of Utilities 10 Size of Utility 11 Type of 12 Capital Expenditure per Connection 13 Production Production Volume 14 Storage Capacity 15 Production Metering 16 Service Water Coverage 17 Water Availability 18 Water Use 19 Per Capita Consumption 20 Household Monthly Consumption 21 Household Monthly Bill 22 Management Non Revenue Water 23 Consumer Metering 24 Staff per 1,000 Connections 25 Average Tariff 26 Unit Production Cost 27 Management Salaries 28 Connection Fee for House Connection 29 Priority Needs of Utility 30 Tariffs and Costs Domestic Tariff Structures - Group 1 (Butuan, Maynilad, Silay, Cebu) 32 Domestic Tariff Structures - Group 2 (Bayawan, Tagaytay, GM Alvarez, Zamboanga) 32 Domestic Tariff Structures - Group 3 (Guimba, Muñoz, Cagayan de Oro, Baliwag) 33 ix

10 Domestic Tariff Structures - Group 4 (Manila, Darasa, Dasmariñas, Cabanatuan) 33 Domestic Tariff Structures - Group 5 (Subic, Camarines Norte, Sibulan, Bohol) 34 Domestic Tariff Structures - Group 6 (Bacolod, Angeles, Balibago, Kidapawan, Argao) 34 Domestic Tariff Structures - Group 7 (Santa Rosa, Dumaguete, Maragusan, O Donnell) 35 Domestic Tariff Structures - Group 8 (San Pablo, San Carlos, Padada, Initao, Jagna) 35 Accounts Receivable 36 Cost of Water for Domestic Use (House Connections) 37 Operating Ratio 38 Revenue Collection Efficiency 39 Operation and Maintenance Annual Operation and Maintenance Costs 40 O&M Cost Components 41 Leaks Repaired 42 Meters Replaced 43 Water Quality Sampling 44 Complaints Received 45 New Connections 46 PART III - WATER UTILITY AND AREA PROFILES 47 Darasa Argao Darasa Rural Waterworks and Sanitation Association, Inc. 48 Darasa Water Supply 49 Community Water & Sanitation in the Countryside Multi-Purpose Cooperative 50 Argao Water Supply 51 Maragusan O Donnell Maragusan Waterworks and Sanitation Cooperative 52 Maragusan Water Supply 53 O Donnell Resettlement Waterworks Multi-Purpose Cooperative 54 O Donnell Water Supply 55 Padada Padada Water System Cooperative 56 Padada Water Supply 57 Initao Jagna San Carlos Initao Municipal Waterworks System 58 Initao Water Supply 59 Jagna Waterworks System 60 Jagna Water Supply 61 San Carlos City Waterworks Department 62 San Carlos Water Supply 63 x

11 Balibago Balibago Waterworks System, Inc. 64 Balibago Water Supply 65 Bohol Manila Bohol Water Utilities, Inc. 66 Bohol Water Supply 67 Manila Water Company, Inc 68 Manila Water Supply 69 Maynilad Maynilad Water Services, Inc. 70 Maynilad Water Supply 71 Subic Subic Water and Sewerage Company, Inc. 72 Subic Water Supply 73 Angeles Angeles City Water District 74 Angeles Water Supply 75 Bacolod Bacolod City Water District 76 Bacolod Water Supply 77 Baliwag Baliwag Water District 78 Baliwag Water Supply 79 Bayawan Bayawan Water District 80 Bayawan Water Supply 81 Butuan Butuan City Water District 82 Butuan Water Supply 83 Cabanatuan Cabanatuan City Water District 84 Cabanatuan Water Supply 85 Cagayan de Oro Cagayan de Oro City Water District 86 Cagayan de Oro Water Supply 87 Camarines Norte Camarines Norte Water District 88 Camarines Norte Water Supply 89 Metro Cebu Metro Cebu Water District 90 xi

12 Metro Cebu Water Supply 91 Dasmariñas Dasmariñas Water District 92 Dasmariñas Water Supply 93 Dumaguete Dumaguete City Water District 94 Dumaguete Water Supply 95 GM Alvarez Gen Mariano Alvarez Water District 96 Gen Mariano Alvarez Water Supply 97 Guimba Guimba Water District 98 Guimba Water Supply 99 Kidapawan Metro Kidapawan Water District 100 Kidapawan Water Supply 101 Muñoz Muñoz Water District 102 Muñoz Water Supply 103 San Pablo San Pablo City Water District 104 San Pablo Water Supply 105 Santa Rosa Santa Rosa (NE) Water District 106 Santa Rosa Water Supply 107 Sibulan Sibulan Water District 108 Sibulan Water Supply 109 Silay Silay City Water District 110 Silay Water Supply 111 Tagaytay Tagaytay City Water District 112 Tagaytay Water Supply 113 Zamboanga Zamboanga City Water District 114 Zamboanga Water Supply 115 xii

13 TABLES Number Title 1 Summary of Results 3 2 Performance Comparison by Groups 7 3 Names of Utilities 10 4 Size of Utilities 11 5 Priority Needs of Utility 30 6 Cost of Water for Domestic Use (House Connections) 37 Page FIGURES Number Title 1 Type of 12 2 Capital Expenditure Per Connection 13 3 Production Volume 14 4 Storage Capacity 15 5 Production Metering 16 6 Water Coverage 17 7 Water Availability 18 8 Water Use 19 9 Per Capita Consumption Household Monthly Consumption Household Monthly Bill Non Revenue Water Consumer Metering Staff per 1,000 Connections Average Tariff Unit Production Cost Management Salaries Connection Fee for House Connection 29 19a Domestic Tariff Structures - Group 1 (Butuan, Maynilad, Silay, Cebu) 32 19b Domestic Tariff Structures - Group 2 (Bayawan, Tagaytay, GM Alvarez, Zamboanga) 32 19c Domestic Tariff Structures - Group 3 (Guimba, Muñoz, Cagayan de Oro, Baliwag) 33 19d Domestic Tariff Structures - Group 4 (Manila, Darasa, Dasmariñas, Cabanatuan) 33 19e Domestic Tariff Structures - Group 5 (Subic, Camarines Norte, Sibulan, Bohol) 34 19f Domestic Tariff Structures - Group 6 (Bacolod, Angeles, Balibago, Kidapawan, Argao) 34 19g Domestic Tariff Structures - Group 7 (Santa Rosa, Dumaguete, Maragusan, O Donnell) 35 19h Domestic Tariff Structures - Group 8 (San Pablo, San Carlos, Padada, Initao, Jagna) Accounts Receivable Operating Ratio Revenue Collection Efficiency 39 xiii Page

14 23 Annual Operation and Maintenance Costs O&M Cost Components Leaks Repaired Meters Replaced Water Quality Sampling Complaints Received New Connections 46 xiv

15 PART I SUMMARY OF FINDINGS

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17 Table 1 - Summary of Results Water Coverage (%) Darasa Argao Maragusan O Donnell Padada Initao Jagna San Carlos Average (34) Top Quartile Water Availability (hours) Consumption/Capita (l/c/d) Production/Population (m 3 /d/c) Non Revenue Water (%) Connections Metered (%) Operating Ratio (ratio) Accounts Receivable (months) Revenue Collection Efficiency (%) Average Tariff (Php/m 3 ) New Connection Fee (Php) Capital Expenditure/ Connection (Php) Staff/1,000 Connections (ratio) ,720 1,450 2,500 3,000 3, ,283 4, ,416 1,074 1,910 1,541 1, Water Coverage (%) Balibago Bohol Manila Maynilad Subic Angeles Bacolod Baliwag Average (34) Top Quartile Water Availability (hours) Consumption/Capita (l/c/d) Production/Population (m 3 /d/c) Non Revenue Water (%) Connections Metered (%) Operating Ratio (ratio) Accounts Receivable (months) Revenue Collection Efficiency (%) Average Tariff (Php/m 3 ) New Connection Fee (Php) Capital Expenditure/ Connection (Php) Staff/1,000 Connections (ratio) ,000 4,200 8,935 7,339 4,014 1,250 3,915 4,095 3,283 4,014 2, ,031 5,308 5, ,526 1,541 1, Summary of Results 3

18 Table 1 - Summary of Results Water Coverage (%) Bayawan Butuan Cabana tuan Cagayan de Oro Camarines Norte Cebu Dasmari nas Dumagu ete GM Alvarez Average (34) Top Quartile Water Availability (hours) Consumption/Capita (l/c/d) Production/Population (m 3 /d/c) Non Revenue Water (%) Connections Metered (%) Operating Ratio (ratio) Accounts Receivable (months) Revenue Collection Efficiency (%) Average Tariff (Php/m 3 ) New Connection Fee (Php) Capital Expenditure/ Connection (Php) Staff/1,000 Connections (ratio) ,900 3,573 6,000 1,820 3,573 4,500 3,700 2,870 2,340 3,283 4,014 1,061 1,418 1, , , ,210 1,541 1, Water Coverage (%) Guimba Kidapawan Munoz San Pablo Santa Rosa Sibulan Silay Tagaytay Zambo anga Average (34) Top Quartile Water Availability (hours) Consumption/Capita (l/c/d) Production/Population (m 3 /d/c) Non Revenue Water (%) Connections Metered (%) Operating Ratio (ratio) Accounts Receivable (months) Revenue Collection Efficiency (%) Average Tariff (Php/m 3 ) New Connection Fee (Php) Capital Expenditure/ Connection (Php) Staff/1,000 Connections (ratio) ,400 3,264 2,600 2,880 1,195 2,500 2,450 4,200 4,600 3,283 4,014 1,332 1, , ,249 1,714 1,541 1, Philippines Water Utilities Data Book 2015

19 SUMMARY OF PERFORMANCE BY INDICATORS The preceding table (Table 1) presents the summary of results for the 34 water utilities with the average and top quartile (top 25%) values for each of the indicators. While the top quartile value for most indicators represents the suggested target for improvement, this target may not be appropriate for all indicators. For example, the top quartile may not be a relevant target for average tariffs. Similarly, in relation to consumption per capita, the utilization levels may indicate wasteful use of resources (if consumption is too high, say 200 lpcd) or insufficient availability of water for basic hygiene uses (if consumption is too low, say less than 100 lpcd). Users of these data should be discerning in the use of the target values for performance improvement. The key is to differentiate between those indicators that are under management operational control, i.e., those where the actions of managers can affect the result, and those that cannot. Water Supply Coverage (Average 78.2%) None of the 34 utilities has 100% coverage with 11 covering at least 95% of the population in their service areas led by Cabanatuan (99.7%), Cagayan de Oro (99.5%), Santa Rosa (99.0%), Dumaguete (98.9%), Guimba (98.8%) and San Pablo (98.7%). Six have less than 50% coverage: San Carlos (38.1%), Silay (40.6%), Initao (44.5%), Camarines Norte (48.0%), Bayawan (48.8%) and Zamboanga (49.7%). The remaining half serves 60% to 95% of the population in their service areas Those with the lowest coverage are due to either high NRW (Initao, Silay and Zamboanga) or shortage of water resources (Bayawan) for development. LGU operated utilities like San Carlos could also have problems of access to financing to expand coverage. In many cases, people within the service areas may have access to their own supplies like deep wells. Water Availability (Average 22.1 hours/day) Almost 2/3 of the utilities provide 24-hour water supply with nine providing hours of supply except for Initao (6 hours), Tagaytay (12 hours) and Bacolod (16 hours). Supplies of less than 24-hours pose not only a risk to health, but also affects metering and the ability to reduce NRW levels. Tagaytay has a unique problem with its source at the lake level hundreds of meters below for which it spends a lot for pumping water to the elevation of the city. Initao is also affected by high NRW with tariffs that can barely sustain its operations. Consumption (Average lpcd) Consumption of around lpcd seems reasonable. It is high enough to provide for health and hygiene requirements and low enough to help conserve resources. The high consumption areas are Bohol (184 lpcd), Manila (183 lpcd), Balibago (167 lpcd) Angeles (156 lpcd) and Zamboanga (156 lpcd). By contrast, there are a number of low consumption areas, such as Butuan (68 lpcd), Maragusan (74 lpcd), Bayawan (78 lpcd), Initao (78 lpcd) and Jagna (83 lpcd). The rest are providing more than 100 lpcd. The utilities in the low consumption areas may have source constraints as in Maragusan, Butuan, Jagna and Bayawan. High tariffs may also have affected consumption in Butuan. Production per Person (Average m 3 /d/c) This indicator measures overall efficiency of water resource use. The low figures of Maragusan (0.103 m 3 /d/c), Butuan (0.109 m 3 /d/c), Jagna (0.109 m 3 /d/c) Bayawan (0.120 m 3 /d/c) and Guimba (0.123 m 3 /d/c) reflect a shortage of water resources. High figures reflect either high levels of NRW, such as in Zamboanga (0.300 demand (per capita consumption) as in Bohol (0.318 m 3 /d/c), Zamboanga (0.300 m 3 /d/c), Cebu (0.244 m 3 /d/c) and Manila (0.228 m 3 /d/c). Zamboanga has both high demand and high NRW. Non Revenue Water (Average 24.7%) The best performers in terms of low NRW are Guimba (8.6%), Manila (11.9%), Balibago (12.4%) and Santa Rosa (14.3%) among those with full metering for both production and consumption. The worst performers are Cagayan de Oro (54.3%), Initao (52.4%), Zamboanga (50.7%), Silay (48.2%) and Butuan (35.6%). Metering is a critical component for determining NRW. Only 19 utilities have both production and consumption fully metered. For the rest, NRW figures should be interpreted with caution. About 29 utilities have meters giving full measure of production. Given low coverage and low water availability in some utilities, more must be done to reduce NRW levels. This includes 100% metering of production and consumption, repair of visible leaks, elimination of illegal connections, and identification and repair of invisible leaks. Connections Metered (Average 99.1%) Metering is important to fully account for water production and consumption in reducing NRW. Only 23 of the utilities have 100% metering of consumption, 9 with 90-99% metering and and two with 90% and 92.3% respectively.. While the average rate of metering is high, it is equally important that meters are calibrated regularly, repaired or replaced if needed. Many utilities with low NRWs replace meters every 5-7 years and recalibrate them if deviation is as much as 15% from the correct reading. Operating Ratio (Average 0.86) A low operating ratio means revenues from tariffs cover the operation and maintenance costs comfortably. If we include debt service and depreciation, it will show whether the utility also has the capacity to expand coverage through tariffs without the grants given by most LGUs. A ratio above one means they do not cover these costs. It is encouraging that except for 3 utilities, the rest of the 34 utilities surveyed meet O&M costs as well as debt service and depreciation. The worst performers requiring some improvement are Maragusan (1.09), Initao (1.06), and Sibulan (1.03), while the best performers are Maynilad (0.49), Manila (0.50), Jagna (0.59), Cagayan de Oro (0.66), and Tagaytay (0.73). Accounts Receivable (Average 1.3 months) m 3 /d/c) and Cagayan de Oro (0.259 m 3 /d/c), or a high Summary of Results 5

20 This indicator is a good measure of the effectiveness of a utility in financial management. In this case, the receivables are expressed in equivalent of the utility s average monthly billing. For small utilities, accounts receivable that represents less than 2 months of its average billing is manageable and could be 3 months for larger utilities. Six utilities have accounts receivable of more than 2 months, Angeles (3.3 months), Tagaytay (3.0 months), O Donnell (2.8 months), Padada (2.4 months), Subic (2.3 months), and Zamboanga (2.1 months). The good performers include Argao (0.02 month), Maynilad (0.05 month), Maragusan (0.11 month), San Carlos (0.2 month) and Jagna, Silay and Santa Rosa (0.3 month). Revenue Collection Efficiency (Average 101.8%) This indicator, along with average tariff, operating ratio, and accounts receivable, impacts on the financial health of a utility. All the utilities have collection efficiencies higher than 95% with 15 utilities having less than 100% collection efficiency. The relatively worst performers among those with less than 100% collection efficiency are Darasa (96.0%), Balibago (97.5%), Jagna (97.7%), Tagaytay (98.0%) and Sibulan (98.1%). These utilities should improve their collection effort and encourage consumers to pay their bills on time. Those reporting more than 100% collection efficiency reflects efforts in collecting past payment arrears like Subic and Zamboanga. Average Tariff (Average Php26.52/m 3 ) The average tariff is a good measure of the financial discipline of a utility and its ability to cover operational costs with revenues from tariffs. It is notable that the high average tariffs are with the water districts and private operators while those with low average tariffs are the LGU-run utilities and the community-managed RWSAs and cooperatives. Water districts and private operators have high average tariffs notably Tagaytay (Php49.41/m 3 ) Maynilad (Php43.69/m 3 ), Butuan (Php39.38/m 3 ), Subic (Php36.17/m 3 ), Manila (Php35.37/m 3) and Cagayan de Oro (Php34.51/m 3 ). LGU-run and community-managed utilities charge the lowest tariffs such as Initao (Php11.97/m 3 ), Jagna (Php13.75/m 3 ), Padada (Php13.85/m 3 ), Maragusan (Php15.27/m 3 ) San Carlos (Php15.27/m 3 ) and Argao (Php18.09/m 3 ). A notable exception is Bohol (Php18.61/m 3 ), a private operator. New Connection Fee (Average Php3,283) Apart from reasonable connection fee, allowing payments by installment can assist lower-income households to gain access to direct connection to their homes with significant benefits to their welfare. Most utilities now allow payment by installment over 12 months or even more while still some required payment prior to connection. Utilities with high house connection fees are Manila (Php8,935), Maynilad (Php7,339), Cabanatuan (Php6,000), Zamboanga (Php4,600), and Cebu (Php4,500) while those with low connection fees are Initao (Php350), Jagna (Php505), San Carlos (Php790), Santa Rosa (Php1,195), and Angeles (Php1,250). Average Capital Expenditure/Connection (Average Php1,541) It is not surprising that most of the utilities spending more per connection per year on capital improvements are water districts and private operators with access to loans while the RWSAs, cooperatives, and LGU-run utilities have the lowest capital expenditures. Access to financing remains is a major constraint to performance improvement of non water district utilities. Those with the lowest average capital expenditure per connection per year over the last five years are Bacolod (Php222.01), Dumaguete (Php243.50), Padada (Php281.73), Silay (Php284.27), Cagayan de Oro (Php308.65) and Argao (Php453.04). The highest are Manila (Php6,030.90), Maynilad (Php5,308.21), Subic (Php5,150.21) and Initao (Php4,416.28). Initao is an exception where the LGU took a commercial loan. Water districts with low capital expenditures are still paying for previous loans. Staff/1,000 Connections Ratio (Average 5.1) This indicator is generally used to measure the efficient use of human resources in a utility as manifested by low staff/1000 connection ratio. However, low staff/1000 connection ratio among the RWSAs and cooperatives is more due to their inability to hire staff given that low average tariffs leave little room to cover O&M costs which includes personnel salaries. Utilities with low ratios are Manila (1.3), Maynilad (1.7), Balibago (2.7) and Subic and Camarines Norte (2.9 ). Those with high ratios are GM Alvarez (8.0), Jagna (7.6), Sibulan and Guimba (7.3). Overall Performance by Management Models The comparison of the overall performance of the 34 utilities by management models is from a very limited number of participating utilities with 3 LGUs, 1 RWSA, 4 cooperatives, 5 private operators and 21 water districts. However, this will still give us a glimpse of how they perform side by side among the different groups. The overall performance of private operators and water districts are generally better than that of non water districts as shown in Table 2 in the next page which shows the group averages for the performance indicators used to assess the water utilities. Table 2 - Performance Comparison by Groups (Group Average Values) 6 Philippines Water Utilities Data Book 2015

21 Water Coverage (%) Water Availability (hours) Consumption/Capita (l/c/d) Production/Population (m 3 /d/c) Non Revenue Water (%) Connections Metered (%) Operating Ratio (ratio) Accounts Receivable (months) Revenue Collection Efficiency (%) Average Tariff (Php/m 3 ) New Connection Fee (Php) Capital Expenditure/ Connection (Php) Staff/1,000 Connections (ratio) RWSAs/Coops LGUs Private operators rate high in customer satisfaction with the highest coverage average (87.8%), longest water availability per day (24 hours) and sufficient quantity (160 lpcd). Water production average (0.259m 3 /d/c) is the highest while NRW (20.0%) is lowest among the different groups. It has the highest percentage of consumption metering (100%) with all connections metered. Private operators perform well in financial management with the lowest operating ratio (0.68), second lowest accounts receivable equivalent (1.2 months) with the RWSA/Coops. All the groups have collection efficiencies of over 100% suggesting collection of arrears with private operators closest to 100% with 100.2% meaning that they are more current in their collection efforts. They have high average tariffs (Php33.07) that allow them to cover O&M expenses as well as debt service and depreciation for expansion and rehabilitation evident in their operating ratio. Connection fees average Php5,698 that covers fees, materials and installation cost. They are most efficient in utilization of human resources with the lowest staff/1000 connections ratio (2.8). Water districts in the past have been better performers over the other groups including the private operators when private groups started running utilities about 2 decades ago and especially in the Private Operators Water Districts 2015 Overall Average 2004 Average 45 utilities , ,698 3,220 3,283 2, ,467 3,814 1,106 1, last decade. Many private groups have entered into joint venture agreements with a rising number of water districts which allows them more leeway in management compared to the limitations in management as government controlled corporations. For customer satisfaction, water districts are second in consumption (120 lpcd) with the second highest production (0.185 m 3 /d/c). Water availability is 22.2 hours/day and coverage is 77.7% of the population in their service areas. They are able to cover their O&M costs and service their debts with the second lowest operating ratio (0.87) with average tariffs that are second highest (Php29.01/m 3 ). Water districts have the second lowest staff/1000 connections ratio (5.4) with trained staff from LWUA or PAWD s regional training programs. The RWSAs and cooperatives in the study, while not doing as well as the water districts and private operators, are able to operate fairly well despite funding constraints which forces them to rely on their own resources, especially the multi-purpose cooperatives who can use their earnings from their other activities to fund their water supply projects. Coverage (86.0%) is second to the private operators considering that this group serves very specific clustered areas including single barangays. They are second in water availability (22.4 hours/day) and third in per capita consumption (118 lpcd) which is enough for health and hygiene needs. RWSA/Coops are second lowest in NRW (21.4%) and consumption metering (99.1%). Financial management is comparable to the water districts and LGUs as Summary of Results 7

22 they are able to cover their O&M costs, depreciation and debt service with operating ratio of 0.98 while being the highest and despite having the second lowest average tariffs (Php17.21/m 3 ). They are also able to collect all their billing payments (102.8%) including past arrears. Their ability to access financing is also reflected in the very low average capital expenditure per connection in the last 5 years (Php539). Staff per 1000 connections ratio is 5.6, just a bit higher than those of water districts. LGU-run utilities provide the poorest service to consumers with the lowest coverage (52.5%), shortest water availability per day (17.3 hours) and the least amount of water (97 lpcd) delivered to their consumers. They have the lowest average tariff (Php13.66/m 3 ) which is not enough to cover debt service, with most capital development funded from LGU development funds. Revenue collection efficiency is good as with all the groups at 100.9% with a surprisingly lowest accounts receivable equivalent of 0.5 month. Capital expenditure per connection per year shown in the table (Php2,467/connection) is distorted by the large amount borrowed by Initao compared to those of Jagna and San Carlos. LGUs also have the highest staff/1000 connection ratio of 5.9. While LGU waterworks departments have access to financing including grants from the LGUs, they do not have technical and institutional support especially during the operation and maintenance phase when these are most needed. TRENDS FOR WATER UTILITIES (From 2004 to 2015) A comparison of overall performance of the 34 utilities in 2015 with those of the 45 water utilities that participated in the benchmarking project in 2005 using 2004 data would show improvements in all aspects covering the four general areas of customer satisfaction, water resources management, financial management, and human resources management. The last two columns of Table 2 show improvements in all performance indicators except in the reduction of production per capita which can be a reminder of the effects of climate change. All cost items have increased over the last 10 years from average tariff and new connection fees. No data on capital expenditure/connection were presented for For customer satisfaction, water coverage increased from 64.7% to 78.2%, water availability from 21.0 hours/day to 22.1 hours/day, and per capita consumption from 119 lpcd to 125 lpcd. On water resources management, improvements were in the reduction in NRW levels from 29.6% to 24.7% and increase in connections metered from 95.7% to 99.1%. However, production per capita decreased from m 3 /d/c to m 3 /d/c although this was compensated with the reduction in NRW. Financial management gains were in the reduction in operating ratio from more than 1.0 to 0.86 showing that increased tariffs are now sufficient to cover O&M costs, debt service and depreciation. Collection efficiency also improved from 98.3% to 101.8% with all bill payments being collected and more. It takes 1.3 months to collect bills compared to 1.8 months in Utilities are now more efficient in managing staff with the decrease in staff/1000 connections ratio from 7.1 to 5.1. GENERAL CONCLUSIONS The analyses of data indicate that Philippine water utilities while doing well in financial management and human resources can still improve on water coverage and water availability. Investments will have to be made to develop new sources and adapt conservation measures while reducing NRW. Climate change adaptation measures have to be taken as well as water quality improvement through water safety plans. The increasing involvement of the private sector seems to be good based on the performance that they have shown through the indicators. However, there might be a need for a regulatory authority that will look at the consumers interest while balancing it with the operators viability. Capacity building especially for the small utilities outside the water districts and the private sector is needed to help narrow the gap in performance among the different management models. Water operators partnerships can be explored for this. Still, attention needs to be focused on the following: advocacy for more investment in the sector and greater coverage, 24-hour water supply, demand management by pricing and public awareness, 100% metering of both production and consumption, reduction of NRW levels, establishment of a regulatory body, regular performance monitoring institution and capacity building 8 Philippines Water Utilities Data Book 2015

23 PART II UTILITIES COMPARISONS (Figures and Tables)

24 Table 3: NAMES AND LOCATIONS OF UTILITIES Area Area Province Population 1 Year 2 Name of Utility Darasa Batangas 21, Darasa Rural Waterworks and Sanitation Association, Inc. Argao Cebu 25, COWASCO Multi-Purpose Cooperative Maragusan Compostela Valley 26, Maragusan Waterworks and Sanitation Cooperative O'Donnell Tarlac 19, O Donnell Resettlement Waterworks Multi-Purpose Cooperative Padada Davao del Sur 23, Padada Water System Cooperative Initao Misamis Oriental 12, Initao Municipal Waterworks System Jagna Bohol 13, Jagna Waterworks System San Carlos Negros Occidental 114, San Carlos City Waterworks Department Balibago Pampanga 96, Balibago Waterworks System, Inc. Bohol Bohol 92, Bohol Water Utilities, Inc. Manila Metro Manila 6,623, Manila Water Company, Inc. Maynilad Metro Manila 9,200, Maynilad Water Services, Inc. Subic Subic Bay Freeport Zone 245, Subic Water and Sewerage Company, Inc. Angeles Pampanga 350, Angeles City Water District Bacolod Negros Occidental 482, Bacolod City Water District Baliwag Bulacan 149, Baliwag Water District Bayawan Negros Oriental 56, Bayawan Water District Butuan Agusan del Norte 337, Butuan City Water District Cabanatuan Nueva Ecija 236, Cabanatuan City Water District Cagayan de Oro Misamis Oriental 616, Cagayan de Oro City Water District Camarines Norte Camarines Norte 269, Camarines Norte Water District Dasmarinas Cavite 1,305, Dasmariñas Water District Dumaguete Negros Oriental 659, Dumaguete City Water District GM Alvarez Cavite 131, Gen Mariano Alvarez Water District Guimba Nueva Ecija 118, Guimba Water District Kidapawan North Cotabato 39, Metro Kidapawan Water District Metro Cebu Cebu 210, Metro Cebu Water District Muñoz Nueva Ecija 25, Muñoz Water District San Pablo Laguna 188, San Pablo City Water District Santa Rosa Nueva Ecija 56, Santa Rosa (NE) Water District Sibulan Negros Oriental 35, Sibulan Water District Silay Negros Occidental 78, Silay City Water District Tagaytay Cavite 67, Tagaytay City Water District Zamboanga Zamboanga del Sur 672, Zamboanga City Water District 10 Philippine Water Utilities Data Book 2015

25 Table 4: SIZE OF UTILITIES Utility Production (m 3 /day) Utility Number of Connections Utility Number of Staff Utility People Served Maynilad 1,912,247 Maynilad 1,265,625 Maynilad 2,147 Maynilad 8,955,832 Manila 1,433,996 Manila 976,321 Manila 1,245 Manila 6,300,000 Cebu 212,722 Cebu 170,655 Cebu 854 Cebu 871,609 Cagayan de Oro 158,767 Dasmarinas 102,511 Dasmarinas 601 Dasmarinas 615,654 Zamboanga 100,391 Cagayan de Oro 88,076 Cagayan de Oro 421 Cagayan de Oro 613,662 Dasmarinas 84,699 Zamboanga 55,759 Zamboanga 351 Zamboanga 334,554 Bacolod 66,339 Bacolod 50,580 Bacolod 311 Bacolod 302,556 Subic 62,671 Angeles 50,408 Dumaguete 199 Butuan 265,132 Angeles 49,354 Butuan 41,024 Butuan 194 Angeles 252,040 Cabanatuan 44,868 Subic 40,137 Cabanatuan 193 Cabanatuan 235,686 San Pablo 38,319 Cabanatuan 39,531 San Pablo 182 Subic 199,426 Butuan 31,070 San Pablo 37,572 Angeles 174 San Pablo 186,260 Dumaguete 29,512 Dumaguete 29,468 Kidapawan 156 Kidapawan 141,600 Kidapawan 21,131 Kidapawan 28,320 GM Alvarez 123 Dumaguete 130,280 Bohol 20,708 Camarines Norte 26,138 Baliwag 116 Baliwag 129,975 Camarines Norte 20,403 Baliwag 25,995 Subic 115 Camarines Norte 129,529 Balibago 20,293 Balibago 18,341 Camarines Norte 77 Balibago 91,705 Baliwag 19,445 GM Alvarez 15,323 Bohol 70 GM Alvarez 76,380 Tagaytay 15,415 Tagaytay 14,221 Tagaytay 70 Tagaytay 65,855 GM Alvarez 11,810 Bohol 13,039 Guimba 58 Bohol 65,045 San Carlos 7,739 Santa Rosa 9,344 Sibulan 52 Santa Rosa 55,476 Silay 7,158 San Carlos 9,019 Balibago 50 San Carlos 43,742 Santa Rosa 7,103 Guimba 7,966 Santa Rosa 45 Guimba 39,370 Sibulan 5,411 Sibulan 7,153 O'Donnell 36 Silay 31,680 Guimba 4,859 Silay 6,392 San Carlos 36 Sibulan 28,128 O'Donnell 3,961 O'Donnell 5,098 Munoz 27 Bayawan 27,698 Argao 3,929 Bayawan 4,680 Silay 27 Maragusan 22,344 Munoz 3,408 Darasa 4,274 Argao 25 Argao 21,070 Darasa 3,357 Argao 4,214 Darasa 24 Munoz 20,665 Bayawan 3,335 Munoz 4,200 Maragusan 19 Darasa 20,290 Padada 2,896 Maragusan 3,724 Jagna 19 O'Donnell 19,580 Maragusan 2,303 Padada 3,647 Bayawan 18 Padada 17,585 Jagna 1,093 Jagna 2,513 Padada 15 Jagna 10,063 Initao 920 Initao 1,141 Initao 7 Initao 5,615 Utilities Comparison Institutions 11

26 Figure 1: Type of NO. OF UTILITIES Angeles Bacolod Baliwag Bayawan Butuan Cabanatuan Cagayan de Oro Camarines Norte 8 Dumaguete GM Alvarez Guimba 6 Kidapawan Metro Cebu Munoz 4 Darasa San Pablo Balibago Santa Rosa Argao Bohol Sibulan Maragusan Initao Manila 2 Silay O'Donnell Jagna Maynilad Tagaytay Pdd Padada San Carlos Subic Zamboanga 0 RWSA/Coop LGU Private Water District Type of Utility 12 Philippine Water Utilities Data Book 2015

27 Figure 2: Capital Expenditure Per Connection UTILITIES Bacolod Dumaguete Padada Silay Cagayan de Oro Argao O'Donnell Bohol Maragusan Angeles Munoz Darasa Cebu Santa Rosa Sibulan Dasmarinas Bayawan Jagna Kidapawan GM Alvarez Camarines Norte San Pablo Guimba Butuan Baliwag Zamboanga San Carlos Cabanatuan Balibago Tagaytay Initao Subic Maynilad Manila 6, ,000 4,000 6,000 Capital Expenditure per Connection (Php) Utilities Comparison Institutions 13

28 Figure 3: Production Volume UTILITIES Initao Jagna Maragusan Padada Bayawan Darasa Munoz Argao O'Donnell Guimba Sibulan Santa Rosa Silay San Carlos GM Alvarez Tagaytay y Baliwag Balibago Camarines Norte Bohol Kidapawan Dumaguete Butuan San Pablo Cabanatuan Angeles Subic Bacolod Dasmarinas Zamboanga Cagayan de Oro Cebu Manila Maynilad 212,722 1,433,996 1,912, , , , ,000 Production (cubic meters per day) 14 Philippine Water Utilities Data Book 2015

29 Figure 4: Storage Capacity UTILITIES Padada Jagna Sibulan O'Donnell Maragusan GM Alvarez Munoz Initao Argao Balibago Silay Darasa Guimba San Carlos Bayawan Santa Rosa Baliwag Butuan Bohol Camarines Norte Dumaguete Kidapawan Tagaytay Cabanatuan Angeles San Pablo Dasmarinas Cagayan de Oro Bacolod Zamboanga Cebu Subic Manila Maynilad 501, , ,000 20,000 30,000 40,000 50,000 Storage Capacity (cubic meters) Utilities Comparison - Production 15

30 Figure 5: Production Metering NO. OF UTILITIES 30 Argao Darasa O'Donnell Padada Initao 20 Jagna San Carlos Balibago Bohol Manila Maynilad Angeles Bacolod Baliwag Bayawan Butuan 10 Cabanatuan Cagayan de Oro Cebu Dasmarinas Dumaguete GM Alvarez Guimba Kidapawan San Pablo 0 Santa Rosa Camarines Norte Maragusan Subic Silay Sibulan Munoz Tagaytay Nil<45% 99<100% 100% Percentage of Production Metered 16 Philippine Water Utilities Data Book 2015

31 Fig 6: Water Coverage UTILITIES San Carlos Silay Initao Camarines Norte Bayawan Zamboanga Bacolod GM Alvarez Cebu Kidapawan Bohol Angeles Jagna Padada Sibulan Butuan Subic Munoz Argao Maragusan Baliwag O'Donnell Dasmarinas Manila Balibago Darasa Maynilad Tagaytay San Pablo Guimba Dumaguete Santa Rosa Cagayan de Oro Cabanatuan Water Coverage (%) Utilities Comparison Service 17

32 Figure 7: Water Availability UTILITIES UTILITIES Initao Tagaytay Bacolod Kidapawan Dumaguete Dasmarinas Padada Argao Sibulan GM Alvarez Cagayan de Oro San Carlos Zamboanga Silay Santa Rosa San Pablo Munoz Guimba Cebu Camarines Norte Cabanatuan Butuan Bayawan Baliwag Angeles Subic Maynilad Manila Bohol Balibago Jagna O'Donnell Maragusan Darasa Water Availability (hours per day) 18 Philippine Water Utilities Data Book 2015

33 Figure 8: Water Use UTILITIES Residential Others* NRW Jagna Santa Rosa Guimba Baliwag Darasa San Carlos GM Alvarez Angeles Munoz Balibago Argao San Pablo Sibulan Manila O'Donnell Camarines Norte Dasmarinas Maragusan Kidapawan Cebu Tagaytay Bayawan Cabanatuan Bohol Padada Bacolod Maynilad Butuan Dumaguete Silay Initao Subic Zamboanga Cagayan de Oro * Other use includes industrial, commercial,and institutional. Percent Utilities Comparison Service 19

34 Figure 9: Per Capita Consumption UTILITIES Initao Jagna Dasmarinas Cagayan de Oro Kidapawan Guimba Santa Rosa Silay GM Alvarez Padada Camarines Norte Cabanatuan Maynilad Baliwag Darasa Munoz Bacolod San Carlos Argao Dumaguete Sibulan O'Donnell Tagaytay Subic San Pablo Cebu Zamboanga Angeles Balibago Manila Bohol Liters Per Capita Per Day 20 Philippine Water Utilities Data Book 2015

35 Figure 10: Household Monthly Consumption UTILITIES Initao Jagna Maragusan Butuan Bayawan Guimba O'Donnell Kidapawan Sibulan Silay Camarines Norte Padada Dumaguete Dasmarinas GM Alvarez Baliwag Darasa Santa Rosa Munoz San Carlos Argao Tagaytay Cagayan de Oro Cabanatuan San Pablo Subic Zamboanga Angeles Bacolod Cebu Balibago Bohol Maynilad Manila Cubic Meters Per Month Utilities Comparison Service 21

36 Figure 11: Household Monthly Bill UTILITIES Initao Maragusan Jagna Padada San Carlos O'Donnell Cebu Kidapawan Sibulan Darasa Argao Bayawan Dumaguete Santa Rosa Camarines Norte Dasmarinas Baliwag Guimba Butuan San Pablo Angeles Munoz Cabanatuan Bohol Silay Bacolod GM Alvarez Cagayan de Oro Zamboanga Balibago Tagaytay Subic Manila Maynilad ,000 Average Monthly Water Bill (Php) 22 Philippine Water Utilities Data Book 2015

37 Figure 12: Non Revenue Water UTILITIES Jagna Darasa Guimba Manila Balibago Santa Rosa Baliwag Tagaytay Bohol Munoz Angeles GM Alvarez Maragusan Kidapawan San Pablo Camarines Norte Dasmarinas Cebu San Carlos Sibulan O'Donnell Cabanatuan Padada Argao Subic Bayawan Dumaguete Maynilad Bacolod Butuan Silay Zamboanga Initao Cagayan de Oro Non Revenue Water (%) Utilities Comparison Management 23

38 Figure 13: Consumer Metering NO. OF UTILITIES Darasa Maragusan 15 San Carlos Balibago Bohol Manila Subic Bayawan Butuan 10 Cabanatuan Cagayan de Oro Cebu Dasmarinas Dumaguete GM Alvarez 5 Guimba Kidapawan Munoz San Pablo Santa Rosa Sibulan Silay Maynilad Camarines Norte O'Donnell Bacolod Initao Argao Padada Jagna Zamboanga Baliwag Angeles 0 100% 99<100% 90<99% Percentage of Connections Metered 24 Philippine Water Utilities Data Book 2015

39 Figure 14: Staff Per 1,000 Connections UTILITIES Manila Maynilad Balibago Camarines Norte Subic Angeles Bayawan San Carlos Padada Silay Baliwag Butuan Santa Rosa San Pablo Cagayan de Oro Tagaytay Cabanatuan Cebu Maragusan Bohol Kidapawan Darasa Dasmarinas Argao Bacolod Initao Zamboanga Munoz Dumaguete O'Donnell Sibulan Guimba Jagna GM Alvarez Staff Per 1,000 Connections Ratio Utilities Comparison Management 25

40 Figure 15: Average Tariff UTILITIES Initao Jagna Padada San Carlos Maragusan Argao Bohol O'Donnell Darasa Santa Rosa San Pablo Sibulan Angeles Baliwag Kidapawan Dumaguete Dasmarinas Munoz Camarines Norte Cebu Cabanatuan Bayawan Bacolod Guimba Balibago Silay Zamboanga GM Alvarez Cagayan de Oro Manila Subic Butuan Maynilad Tagaytay Average Tariff (Php per cubic meter) 26 Philippine Water Utilities Data Book 2015

41 Figure 16: Unit Production Cost UTILITIES Initao Jagna Padada Cagayan de Oro San Carlos Bohol Zamboanga Argao Maragusan O'Donnell Kidapawan Maynilad Silay Angeles Manila San Pablo Dumaguete Darasa Bayawan Sibulan Santa Rosa Munoz Bacolod Cabanatuan Dasmarinas Cebu Camarines Norte Baliwag Subic Guimba Butuan GM Alvarez Balibago Tagaytay Unit Production Cost (Php per cubic meter) Utilities Comparison Management 27

42 Figure 17: Management Salaries UTILITIES Argao O'Donnell Padada Maragusan Darasa Jagna Balibago Sibulan Initao Munoz Guimba San Carlos Bayawan Baliwag Camarines Norte Silay GM Alvarez Dasmarinas Cabanatuan Kidapawan Butuan Cagayan de Oro San Pablo Cebu Bacolod Santa Rosa Dumaguete Angeles Tagaytay Zamboanga Bohol Average Salaries of Top Three Management Positions (Php1,000 per month) 28 Philippine Water Utilities Data Book 2015

43 Figure 18: Connection Fee for House Connection UTILITIES Initao Jagna San Carlos Santa Rosa Angeles Argao Cagayan de Oro GM Alvarez Guimba Silay Sibulan Maragusan Munoz Dumaguete San Pablo O'Donnell Padada Kidapawan Camarines Norte Butuan Dasmarinas Darasa Bayawan Bacolod Balibago Subic Baliwag Tagaytay Bohol Cebu Zamboanga Cabanatuan Maynilad Manila 0 2,000 4,000 6,000 8,000 10,000 Residential Connection Fee (php) Utilities Comparison Management 29

44 Table 5: PRIORITY NEEDS OF UTILITY Utility Priority Needs of Utility Darasa Generator sets. Reserve pumps and motors. Complete computerization program/system. Argao Additional water sources. Additional water reservoir. Lot for multi-purpose building. Maragusan Rehabilitation of transmission line. Line upgrading and expansion to new subdivisions in poblacion. Watershed protection. O Donnell Drilling of a new well. Purchase of 6 generator sets. Repainting of 6 elevated water tanks. Padada Additional production well. Generator for backup power, reserve pump and O&M tools. Computerization of accounting system and customer service. Initao Additional water source and pumping station. Hiring of technical personnel. Ring-fencing the waterworks finances. Jagna Construction of waterworks office. Additional water tank. Regular staff for waterworks office. San Carlos Source development. Expansion of services. Electromechanical support. Balibago Water sourcing. Water quality treatment. Customer service. Bohol Tariff rate increase and project financing. Development of new water sources. NRW reduction & construction of admin building and warehouse. Manila Strengthening public-private partnership. Stable and invariable regulatory environment. Government to develop long term water source to enhance water security. Maynilad Implementation of rate rebasing tariff awarded in December Limited water sources and depletion of available sources. Ease of securing necessary permits to implement projects. Subic Additional raw water source. Extension of the term of the franchise. Investment in sewerage system for the city. Angeles Alternate source of water. Infrastructure assets management. Long term NRW reduction strategy. Bacolod Additional water supply. Non revenue water reduction. Septage management. Baliwag Drilling of production well 152 m deep in Brgy. Pinagbarilan Parallel pipeline program 150 mm diameter Parallel pipeline program 100 mm diameter Bayawan Non revenue water reduction. Water treatment facility. Expanded coverage to hinterland barangays. 30 Philippines Water Utilities Data Book

45 Table 4: PRIORITY NEEDS OF UTILITY Utility Priority Needs of Utility Butuan Infrastructure improvement to address turbidity of river source. Reduction of non revenue water. Extension of supply lines to builtup areas of the city. Cabanatuan Reduction of non revenue water. Expansion to unserved barangays. Source development. Cagayan de Oro Additional production wells or alternate source of water. Non revenue water reduction. Service area or pipeline expansion. Camarines Norte Source development. Water supply system rehabilitation. Service area expansion. Dasmariñas Additional water source. Highly skilled workers. Technological systems advancement and upgrade. Dumaguete Additional water source and rehabilitation of existing wells. Extension of transmission and distribution lines. Construction of water reservoir. GM Alvarez Water safety plan. Protection of the environment. Water sustainability. Guimba Extension to 12 remaining barangays. Additional 3 pumping stations. Increase water pressure. Kidapawan Development of water sources. Water distribution coverage for waterless barangays. Additional service connections. Metro Cebu Water source. Financing for expansion. Mainlines renewal. Muñoz Expansion to other barangays. Upgrade to hydraulically efficient water distribution system. Develop and protect water sources. San Pablo Construction of additional sources of water. Upgrading and improvement of water treatment facilities. District metering by pressure zones. Santa Rosa Additional water source in Barangay La Fuente Additional water source in Barangay Soledad. Improvement of existing facilities. Sibulan Improvement of water system. Additional water sources. Construction of reservoir. Silay Non revenue water reduction. New source development. Expansion of service coverage by waterline extension. Tagaytay Water source. Septage program. NRW reduction. Zamboanga Reduction of non revenue water. Additional water supply thru construction of impounding dam. Increase in service connections/ coverage. Utilities Comparison - Management 31

46 Figure 19a: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group 1 Group Butuan 2 Maynilad Silay Cebu Monthly Household Consumption (Cubic Meters) Figure 19b: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group 2 Bayawan Tagaytay GM Alvarez Zamboanga Monthly Household Consumption (Cubic Meters) 32 Philippine Water Utilities Data Book 2015

47 Figure 19c: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group 3 Group 2 Guimba Munoz Cagayan de Oro Baliwag Monthly Household Consumption (Cubic Meters) Figure 19d: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group Manila Darasa Dasmarinas Cabanatuan Monthly Household Consumption (Cubic Meters) Utilities Comparison - Tariffs and Costs 33

48 Figure 19e: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group Group 5 Subic Camarines Norte Sibulan Bohol Monthly Household Consumption (Cubic Meters) Figure 19f: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group 6 Bacolod Angeles Balibago Kidapawan Argao Monthly Household Consumption (Cubic Meters) 34 Philippine Water Utilities Data Book 2015

49 Figure 19g: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group 7 Group 2Santa Rosa Dumaguete Maragusan O'Donnell Monthly Household Consumption (Cubic Meters) Figure 19h: DOMESTIC TARIFF STRUCTURES Tariff Rate in Php per Cubic Meter Group 8 San Pablo San Carlos Padada Initao Jagna Monthly Household Consumption (Cubic Meters) Utilities Comparison - Tariffs and Costs 35

50 Figure 20: Accounts Receivable UTILITIES Argao Maynilad Maragusan San Carlos Jagna Silay Santa Rosa Darasa GM Alvarez Manila Bayawan Baliwag Initao Kidapawan Munoz Sibulan San Pablo Dumaguete Balibago Bohol Butuan Dasmarinas Cabanatuan Guimba Camarines Norte Cagayan de Oro Cebu Bacolod Zamboanga Subic Padada O'Donnell Tagaytay Angeles Accounts Receivable (months equivalent) 36 Philippine Water Utilities Data Book 2015

51 Utility Table 6: Cost of Water for Domestic Use (House Connections) (10, 20, 30 & 50 m 3 /month) Cost of Cost of Cost of Cost of Utility Utility Utility 10 m 3 20 m 3 30 m 3 50 m 3 (Php) (Php) (Php) (Php) Subic Butuan Butuan 1, Butuan 2, GM Alvarez GM Alvarez GM Alvarez Silay 1, Silay Subic Silay Bayawan 1, Tagaytay Silay Bayawan GM Alvarez 1, Guimba Tagaytay Tagaytay Tagaytay 1, Bayawan Cagayan de Oro Cagayan de Oro Cagayan de Oro 1, Balibago Bayawan Subic Subic 1, Munoz Guimba Guimba Cebu 1, Cagayan de Oro Balibago Balibago Guimba 1, Butuan Munoz Zamboanga Maynilad 1, Bacolod Zamboanga Camarines Norte Zamboanga 1, Camarines Norte Camarines Norte Munoz Munoz 1, Angeles Bacolod Maynilad Camarines Norte 1, Cabanatuan Cabanatuan Bacolod Dasmarinas 1, Zamboanga Angeles Cabanatuan Balibago 1, Baliwag Baliwag Baliwag Baliwag 1, Santa Rosa Dasmarinas Angeles Cabanatuan 1, O'Donnell Santa Rosa Dasmarinas Bacolod 1, Dasmarinas Sibulan Sibulan Sibulan 1, Darasa O'Donnell Santa Rosa Angeles 1, San Pablo Darasa Darasa Darasa 1, Sibulan Argao O'Donnell Santa Rosa 1, Argao San Pablo Kidapawan Kidapawan 1, Kidapawan Kidapawan San Pablo Argao Cebu Cebu Argao San Pablo Maynilad Maynilad Cebu Manila Dumaguete Dumaguete Dumaguete O'Donnell San Carlos San Carlos Manila Bohol Padada Padada San Carlos Dumaguete Maragusan Maragusan Maragusan Maragusan Initao Manila Padada San Carlos Manila Initao Initao Padada Bohol Bohol Bohol Initao Jagna Jagna Jagna Jagna Utilities Comparison Tariffs and Costs 37

52 Figure 21: Operating Ratio UTILITIES Maynilad Manila Jagna Cagayan de Oro Tagaytay Bohol Subic Zamboanga Munoz Angeles Bayawan Kidapawan Guimba Cabanatuan Balibago Silay Cebu GM Alvarez Camarines Norte Dumaguete San Pablo Dasmarinas Darasa Butuan Bacolod O'Donnell Baliwag Santa Rosa Padada Argao San Carlos Sibulan Initao Maragusan Operating Ratio (O&M costs/billing) 38 Philippine Water Utilities Data Book 2015

53 Figure 22: Revenue Collection Efficiency UTILITIES Darasa Balibago Jagna Tagaytay Sibulan Cebu Santa Rosa Munoz GM Alvarez Dasmarinas Bayawan Maynilad San Carlos O'Donnell Argao Angeles Manila Bohol Camarines Norte Cagayan de Oro Butuan Kidapawan Baliwag Bacolod San Pablo Subic Zamboanga Initao Silay Maragusan Dumaguete Guimba Padada Cabanatuan Percentage Collection over Billings Utilities Comparison Tariffs and Costs 39

54 Figure 23: Annual Operation and Maintenance Costs UTILITIES Initao Jagna Padada Maragusan Argao O'Donnell Darasa Bayawan Munoz San Carlos Sibulan Silay Guimba Santa Rosa Bohol GM Alvarez Kidapawan Baliwag Camarines Norte Dumaguete Tagaytay Balibago San Pablo Butuan Angeles Cabanatuan Bacolod Subic Zamboanga Dasmarinas 576 Cagayan de Oro Cebu Manila Maynilad 1,473 10, Annual O&M Costs (Php million) 40 Philippine Water Utilities Data Book 2015

55 Figure 24: O&M Cost Components UTILITIES Personnel Power Repairs Other Initao Jagna Dumaguete GM Alvarez Bayawan San Pablo Bacolod San Carlos Munoz Maragusan O'Donnell Padada Guimba Zamboanga Camarines Norte Baliwag Santa Rosa Balibago Darasa Angeles Butuan Kidapawan Argao Tagaytay Sibulan Bohol Manila Dasmarinas Maynilad Silay Cabanatuan Cagayan de Oro Subic Cebu Percent Utilities Comparison - Operation and Maintenance 41

56 Figure 25: Pipe Leaks Repaired UTILITIES Initao Maragusan Padada San Carlos O'Donnell Munoz Jagna Silay Camarines Norte Darasa Argao Guimba Bohol Sibulan Santa Rosa Angeles Balibago Baliwag Tagaytay Bayawan GM Alvarez Butuan Subic San Pablo Bacolod Zamboanga Dumaguete Cabanatuan Cagayan de Oro Kidapawan Cebu Dasmarinas Manila Maynilad 21,968 36, ,000 4,000 6,000 8,000 10,000 Pipe Leaks Repaired 42 Philippine Water Utilities Data Book 2015

57 Figure 26: Meters Replaced UTILITIES Jagna Argao Padada Initao San Carlos Sibulan Darasa Maragusan Bayawan Santa Rosa O'Donnell Munoz Silay GM Alvarez Guimba Bohol Tagaytay Balibago Camarines Norte Baliwag Dumaguete Kidapawan San Pablo Subic Angeles Cagayan de Oro Dasmarinas Bacolod Butuan Cabanatuan Zamboanga Cebu Manila Maynilad 117, , ,000 4,000 6,000 8,000 10,000 Meters Replaced Annually Utilities Comparison Operation and Maintenance 43

58 Figure 27: Water Quality Sampling* UTILITIES Passed Failed Manila Dasmarinas Subic 166,440/0 121,145/0 Tagaytay Maynilad Bacolod Camarines Norte Cabanatuan Angeles Butuan Kidapawan San Pablo Cebu Baliwag Argao Dumaguete Cagayan de Oro Zamboanga Silay San Carlos Bayawan Bohol O'Donnell Santa Rosa Guimba Munoz Sibulan Maragusan GM Alvarez Jagna Padada Darasa * For Residual Chlorine Content 0 2,000 4,000 6,000 8,000 10,000 Number of Samples Passed/ Number of Samples Failed 44 Philippine Water Utilities Data Book 2015

59 Figure 28: Complaints Received UTILITIES Guimba Darasa O'Donnell Munoz San Carlos San Pablo Maragusan Camarines Norte Silay Argao Balibago Baliwag Subic Dumaguete Bohol GM Alvarez Sibulan Santa Rosa Cabanatuan Angeles Bayawan Cebu Dasmarinas Tagaytay Kidapawan Zamboanga Bacolod Cagayan de Oro Butuan Manila Maynilad 42,176 71, , ,000 10,000 15,000 20,000 25,000 30,000 Complaints Received Annually Utilities Comparison - Operation and Maintenance 45

60 Figure 29: New Connections UTILITIES Jagna Initao Argao Darasa Maragusan Silay Padada O'Donnell Munoz San Carlos Bohol Bayawan Sibulan Tagaytay Camarines Norte Santa Rosa GM Alvarez Guimba Baliwag San Pablo Subic Balibago Kidapawan Zamboanga Cabanatuan Dumaguete Bacolod Dasmarinas Butuan Cagayan de Oro Angeles Cebu Manila Maynilad 11,024 27,091 41, ,000 2,000 3,000 4,000 5,000 New Connections per Year 46 Philippine Water Utilities Data Book 2015

61 PART III WATER UTILITY AND AREA PROFILES

62 DARASA Utility Profile DARASA RURAL WATERWORKS AND SANITATION ASSOCIATION, INC Address : 907 Barangay Darasa, Tanauan City, Batangas Telephone : (63 43) Fax : (63 43) darasaruralwaterworksa@yahoo.com Website : none Head : Mr. Rolando P. Flores, Chairman, Board of Directors Darasa Rural Waterworks and Sanitation Association, Inc (DRWSA) is a community-based water utility established in It is responsible for water supply for Barangay Darasa with a total population of 20,760 people and a population density of 4,209 persons/km 2. The barangay is just one of the 48 barangays in Tanauan City. DRWSA draws water from nine deep wells. Tariff setting is regulated by the National Water Resources Board. It has an annual report for 2015 that contains financial, customer and operational information which is available to the public. Except for tariff setting, the local government has no influence in the policies and operations of DRWSA. It is following a master development plan covering The utility has a well developed management information system with computerized billing and accounting systems. Mission Statement To give the best quality of service to our concessionaires in an effective manner to meet their demands and our services shall be consonant with ecological enhancement; to protect our sources of groundwater and continuously improve our performance and operation in order to maintain clean and safe water to our consumer-members. General Data About Connections : 4,274 Staff : 24 Annual O&M Costs : Php 20,733,455 Annual Collections : Php 21,478,184 Annual Billings : Php 22,361,926 Total Capital Expenditure : Php 16,388,818 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 98.2% internally generated reserves; 1.8% government loan Tariff Structure (Effective 1 November 2011) Category Residential & Institutional Category Commercial & Industrial MINIMUM CHARGE (Php) MINIMUM CHARGE (Php) (First 10 m 3 or less) (First 25 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) , ,001 - up up All consumers pay on metered use. Consumers are billed monthly. Water bills can be paid through bill collectors, banks or at the water utility office. 2. The National Water Resources Board regulates tariffs which are adjusted every 5 years. 3. There were 192 new connections in Price of new connection is Php3,720 payable prior to connection or over 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Generator sets. 2. Reserve pumps and motors. 3. Complete computerization program/system. Consumer Service Average monthly consumption is about 19.5 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 3-5 days for new connections to be made. Connection fee can be paid prior to connection or over a period of 12 months. Water quality looks good as all 11 samples taken in 2015 passed the residual chlorine tests but the number of samples and frequency of sampling may not be sufficient. There were 165 consumer complaints recorded while 687 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone and SMS text messaging. There is no specific policy on providing water for the poor. Performance Highlights DRWSA provides water at 128 lpcd to its consumers for 24 hours a day on the average. It serves 96.4% of the population in its service area. NRW is second lowest at 7.9% with consumer use and production both fully metered. Financial management is good with operating ratio of 0.93 and accounts receivable equivalent at 0.5 month. Collection efficiency is 96%. Average tariff is slightly above the lowest quartile. It is just enough to cover O&M costs, debt service for its loan, and depreciation for replacement of operating equipment and materials. Staff/1000 connections ratio is fair at 5.6 for a small utility. It is a fairly well run utility with good management of its water resources. Capital expenditure is funded mostly from its earnings as it cannot afford commercial loans and low-interest government loans are not readily available to RWSAs. Most of its concerns are for back up operating systems to maintain 24 hour supply to its customers. 48 Philippine Water Utilities Data Book 2015

63 Area Profile DARASA DARASA WATER SUPPLY Population: 21,045 1 Production/Distribution Comm'l 9% Other 6% NRW 8% Average Daily Production 3,357 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 982 m 3 Service Area 3 Distribution pipes 5.0 sq km 20.0 km Domestic 77% Service Connections House (5 persons/hc) 4,058 Public Tap 0 Commercial 198 Industrial 0 Institutional 18 Other 0 Total 4,274 Annual Water Use 7 1,225,398 m 3 Other 10% Service Indicators Comm'l 13% Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 128 l/c/d Average Tariff Php19.81/m 3 Efficiency Indicators Annual Water Billings 7 Php22,361,926 Domestic 77% Unaccounted Water 6 7.9% Non-Revenue Water 7.9% Unit Production Cost Php16.92/m 3 Operating Ratio 0.93 Accounts Receivable 0.5 month Staff/1,000 Connections The population is for the present area served by the utility. 2 All 11 water samples taken in 2015 passed the residual chlorine content tests. 3 Total area of responsibility is 5.0 sq. km. Other 27% Personnel 31% 4 The population not served by the water utility draws water from other water service providers. 5 There were 165 consumer complaints registered in About 687 leaks were repaired in 2015 and 154 meters were either replaced or repaired. 7 Other use and billing are for include institutional connections. 8 Other costs include chemicals, transport expenses, miscellaneous O&M costs and depreciation (Php1,449,369). Debt Service 9% Repairs 6% Annual O&M Costs 8 Php20,733,455 Power 27% Data as of Darasa 49

64 ARGAO Utility Profile Mission Statement COWASCO MULTI-PURPOSE COOPERATIVE Address : Nicolas Ortega Street, Poblacion, Argao, Cebu Telephone : (63 32) Fax : (63 32) teody_aguirre@yahoo.com Website : none Head : Mr. Aniceto F. Carillo, Chairman, Board of Directors Community Water and Sanitation in the Countryside Multi-Purpose Cooperative (COWASCO) was established in The water supply system was constructed under an AusAID funding grant. It is responsible for water supply for 8 out of 45 barangays of the municipality of Argao which has a total population of 62,226 people. Its present service area has a population density of 683 persons/km 2. The utility draws water from 5 deep wells and 8 spring sources. Tariffs are approved by the members during the regular general assembly meeting of COWASCO but are regulated by NWRB. Its follows a development plan covering COWASSCO submits an annual report to the National Water Resources Board which is also available to the public. The utility has a partly-developed management information system and a computerized billing system. To effectively serve the people with continuous supply of clean and potable water and other services for the improvement of the quality of life by implementing relevant programs and projects in harmony with the ecology and environment. General Data About Connections : 4,214 Staff : 25 Annual O&M Costs : Php 18,506,084 Annual Collections : Php 18,810,019 Annual Billings : Php 18,846,244 Total Capital Expenditure : Php 9,545,619 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 16% government grant; 94% internally generated reserves from cooperative Tariff Structure (Effective 1 January 2015) Residential Commercial MINIMUM CHARGE (First 10 m 3 or less) Php (First 10 m 3 or less) Php COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) , up ,001 - up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid through the bill collector or bank. 2. Tariffs are approved by the members during the regular general assembly and are regulated and approved by the NWRB. 3. There were 152 new connections in Price of new connection starts at Php1,450 payable at the start or over 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional water sources. 2. Additional water reservoir. 3. Lot for multi-purpose building. Consumer Service Average monthly consumption is about 20.2 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 20 hours a day to most users. Applicants have to wait for about 1 week for new connections to be made. Connection fee can be paid prior to connection or over 12 months or less. Water quality is good as 1,400 of 1,560 or 90% of water samples taken passed the residual chlorine tests. There were 1,021 consumer complaints recorded while 688 leaks were repaired during the year. Consumers can complain in person at the water utility office or by letter, , telephone, SMS text messaging or social media (Facebook). The utility has no specific policy for providing water for the poor. Performance Highlights COWASCO provides water at 133 lpcd to its consumers for an average of 20 hours per day to 83.3% of the population in its service area. NRW is 27.4% with both production and consumption (98%) almost fully metered. It is above the average and just below the top quartile among the highest. Financial management is good with operating ratio of 0.98, almost no accounts receivable and collection efficiency of 99.8%. Average tariff is low at Php18.09/m 3 being the sixth lowest but still enough to cover depreciation and all the O&M costs but probably cannot take any debt without increasing tariff considering that capital expenditures were funded by government grant and mostly from the earnings of the cooperative. Staff/1000 connections ratio is 5.9 which is above the average. COWASCO can probably improve availability to 24 hours a day with their need for an additional storage. 50 Philippine Water Utilities Data Book 2015

65 Area Profile ARGAO ARGAO WATER SUPPLY Population: 25,285 1 Production/Distribution NRW 27% Average Daily Production 3,929 m 3 /d Groundwater 60% Surface Water 40% Treatment Type 2 Chlorination Storage 770 m 3 Service Area 3 Distribution pipes 37.0 sq km 17.0 km Comm'l Ind'l 3% Domestic 70% Service Connections Annual Water Use 1,434,156 m 3 House (5 persons/hc) 4,117 Public Tap 0 Commercial 97 Industrial 0 Institutional 0 Other 0 Total 4,214 Comm'l Ind'l 7% Service Indicators Service Coverage % Water Availability 5 20 hours/day Per Capita Consumption 133 l/c/d Average Tariff Php18.09/m 3 Efficiency Indicators Domestic 93% Annual Water Billings Php18,846,244 Unaccounted Water % Non-Revenue Water 27.4% Unit Production Cost Php12.90/m 3 Operating Ratio 0.98 Accounts Receivable 0.02 month Staff/1,000 Connections 5.9 Power 26% Repairs 3% 1 The population is for the present area served by the utility. 2 Of 1,560 water samples taken in 2015, 1,400 passed the residual chlorine tests. 3 Total area of responsibility is 210 sq. km. 4 The population not served by the water utility draw water from other service providers tube wells,dug wells, ponds and rain collectors. 5 About 1,021 consumer complaints were registered in About 688 leaks were repaired in 2015 and 38 meters were either replaced or repaired. Personnel 24% Other 47% 7 Other costs include chemicals, transportation, miscellaneous expenses. and depreciation (Php1,629,325). Annual O&M Costs 7 Php18,506,084 Data as of Argao 51

66 MARAGUSAN Utility Profile MARAGUSAN WATERWORKS AND SANITATION COOPERATIVE Address : MAWASCO Building, Talisay Street, Maragusan, Compostela Valley Telephone : (63 926) ; Fax : none maragusanspring@gmail.com Head : Engr. Marcelo G. Sumampong, General Manager Maragusan Waterworks and Sanitation Cooperative (MAWASCO) was originally established in 1984 as a rural waterworks and sanitation association under the Barangay Water Program. It became fully operational in October 1986 and was converted into a multi-purpose cooperative in March The cooperative is responsible for water supply for 9 barangays out of 24 barangays comprising the municipality of Maragusan which has a total population of 40,690 people and a population density of 710 persons/km 2. It draws water from a single spring source. Tariffs are approved by the National Water Resources Board. It has a master development plan covering the period The cooperative has a skills development and training program with 14 of its personnel attending courses in There is an annual report for 2015 that is available to the public. Only the setting of tariff is under government control. It has a computerized billing and accounting systems. Mission Statement To become the model cooperative water utility in the country through partnership and collaboration among stakeholders; to provide quality potable water to the general public; to have committed members, competent officers and efficient employees; and, to protect the environment most specifically the watershed area. General Data About Connections : 3,724 Staff : 19 Annual O&M Costs : Php 11,171,233 Annual Collections : Php 11,055,266 Annual Billings : Php 10,274,942 Total Capital Expenditure : Php 12,453,338 Average capital expenditure/connection/year:php (Over the last 5 years) Source of Investment Funds : 55% internally generated reserves and 45% commercial loan Tariff Structure (Effective 27 September 2014) Category Residential Institutional Category Commercial Industrial (First 10 m 3 or less) MINIMUM CHARGE (Php) (First 25 m 3 or less) COMMODITY CHARGE (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) , ,001 - up up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water cooperative office. 2. Tariffs are approved by the National Water Resources Board. 3. There were 105 new connections in Price of new connection is Php1,500 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Rehabilitation of transmission line. 2. Lateral line upgrading and expansion to new subdivisions in poblacion area. 3. Watershed protection. Consumer Service Performance Highlights Average monthly consumption is about 13.6 m 3 per household of 6 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for a day for new connections to be made. Connection fee is paid all at the start. Water quality needs close monitoring as 6 out of 40 samples taken failed the residual chlorine content requirement. There were 392 consumer complaints recorded while about 122 leaks were repaired during the year. Consumers can complain in person at the water utility office or through SMS text message. The utility has water for the poor program for indigenous communities and a Gawad Kalinga program with the Maragusan LGU and Barangay Poblacion. MAWASCO provides water at 74 lpcd to its consumers for an average of 24 hours per day to 85.5% of the population in its service area. NRW of 20.0% is slightly below the average. Consumption is fully metered while production is measured through a weir instead of a flow meter. Financial management is mixed with operating ratio at 1.09, accounts receivable equivalent of 0.1 month, the third lowest among the utilities and collection efficiency of 108% with collection of past arrears. Average tariff at Php15.27/m 3 is the fourth lowest and is slightly not sufficient to cover debt service and future replacements.. Staff/1000 connections ratio at 5.1 is the average among the utilities. It appears that tariffs needs to be increased if any further expansion and rehabilitation of its distribution lines are to be made. Water quality monitoring needs to be addressed. 52 Philippine Water Utilities Data Book 2015

67 Area Profile MARAGUSAN WATER SUPPLY Population: 26,135 1 Production/Distribution Average Daily Production 2,303 m 3 Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 226 m 3 Service Area 3 Distribution pipes 36.8 sq km 47.0 km Comm'l 17% MARAGUSAN NRW 20% Domestic 63% Service Connections Annual Water Use 7 840,720 m 3 House (6 persons/hc) 3,268 Public Tap 0 Commercial 456 Industrial 0 Institutional 0 Other 0 Total 3,724 Domestic 66% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 74 l/c/d Average Tariff Php15.27/m 3 Efficiency Indicators Comm'l 34% Annual Water Billings 7 Php10,274,942 Unaccounted Water % Non-Revenue Water 20.0% Unit Production Cost Php13.29/m 3 Operating Ratio 1.09 Accounts Receivable 0.1 month Staff/1,000 Connections The population is for the present area served by the utility. 2 About 34 water samples out of 40 taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is 41.2 sq km 4 The population not served by the water utility draw water from a Level 2 service provider. Repairs 15% Power 1% Debt Service 16% Other 33% 5 About 392 consumer complaints were registered in About 122 leaks were repaired in 2015 and 155 meters were either replaced or repaired. 7 Domestic use and billing include those of institutional/government connections. Personnel 35% 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, and depreciation (Php1,493,052.56). Annual O&M Costs 8 Php11,171,233 Data as of Maragusan 53

68 O DONNELL Utility Profile O DONNELL RESETTLEMENT WATERWORKS MULTI-PURPOSE COOPERATIVE Address : Blk 6 Lot A-6, Barangay Cristo Rey, Capas, Tarlac Telephone : (63 918) Fax : none orwamco@yahoo.com Head : Mr. Nestor D. Mallari, General Manager O Donnell Resettlement Waterworks Multi-Purpose Cooperative (ORWAMCO) was established by the Mt. Pinatubo Commission in 1995 and became operational the following year. The cooperative is responsible for water supply for the O Donnell Resettlement Site now known as Barangay Cristo Rey of the municipality of Capas. The barangay has a total population of 22,000 people who are mostly resettled victims of the Mt. Pinatubo eruption. The service area has a population density of 10,568 persons/km 2. The system draws water from 6 deep wells. Tariffs are approved by the National Water Resources Board. The utility has a master development plan covering 2016 to It does not have a skills development and training program. There is an annual report for 2015 that is available to the members. The utility has a computerized billing system. Mission Statement To promote efficiency and effectiveness in delivering potable and safe water and other reliable services for the cooperative members and the whole community. General Data About Connections : 5,098 Staff : 36 Annual O&M Costs : Php 19,393,841 Annual Collections : Php 20,464,598 Annual Billings : Php 20,531,945 Total Capital Expenditure : Php 13,427,888 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 26 April 2011) Category Residential Institutional Category Commercial Industrial MINIMUM CHARGE (Php) (First 10 m 3 or less) (First 25 m 3 or less) COMMODITY CHARGE (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) , ,001 - up up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office. 2. Tariffs are approved by the National Water Resources Board. 3. There were 241 new connections in Price of new connection is Php3,000 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Drilling of a new well. 2. Purchase of 6 generator sets. 3. Repainting of 6 elevated water tanks. Consumer Service Average monthly consumption is about 15.9 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for 2 days for new connections to be made. Connection fee is paid all at the start. Water quality is good as all 144 water samples taken in 2015 passed the required residual chlorine content test. There were 180 consumer complaints recorded while about 185 leaks were repaired during the year. Consumers can complain in person at the water utility office. The utility has no specific policy for serving the urban poor. Performance Highlights ORWAMCO provides water at 136 lpcd to its consumers for an average of 24 hours per day to 89.0% of the population in its service area. NRW of 25.4% is higher than the average among the utilities. Production is fully metered while consumption is 99.6% metered making the NRW figure fairly reliable. While operating ratio is good at 0.94 with collection efficiency of 99.7%, accounts receivable equivalent of 2.8 months, the third highest, needs to be improved. Average tariff of Php19.03/m 3 is among the lowest quartile and barely enough to cover O&M costs and depreciation. It has no debt service funding its capital development costs from internally generated reserves from earning. Its main concerns are additional sources from new deep wells, the purchase of generator sets to maintain 24-hour supply during power outages and major maintenance works. 54 Philippine Water Utilities Data Book 2015

69 Area Profile O'DONNELL WATER SUPPLY Population: 19,657 1 Production/Distribution O'DONNELL NRW 25% Average Daily Production 3,961 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 200 m 3 Service Area 3 Distribution pipes 1.9 sq km 38.0 km Comm'l 8% Domestic 67% Service Connections Annual Water Use 1,445,715 m 3 House (5 persons/hc) 5,085 Public Tap 0 Commercial 13 Industrial 0 Institutional 0 Other 0 Total 5,098 Comm'l 9% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 136 l/c/d Average Tariff Php19.03/m 3 Efficiency Indicators Annual Water Billings Php20,531,945 Domestic 91% Unaccounted Water % Non-Revenue Water 25.4% Unit Production Cost Php13.41/m 3 Operating Ratio 0.94 Accounts Receivable 2.8 months Staff/1,000 Connections 7.1 Personnel 40% Power 31% 1 The population is also that of thepresent coveraage area. 2 All 144 water samples taken in 2015 passed the residual chlorine test. Repairs 2% 3 The service area covers the entire area of responsibility. 4 The population not served by the water district draw water from tube wells. 5 About 180 consumer complaints were registered in About 185 leaks were repaired in 2015 and 222 meters were either replaced or repaired. 7 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php1,518,738.64); ORWAMCO is debt-free. Annual O&M Costs Php19,393,841 Other 27% Data as of O'Donnell 55

70 PADADA Utility Profile PADADA WATER SYSTEM COOPERATIVE Address : Roxas Street, Almendras District, Padada, Davao del Sur Telephone : (63 82) Fax : (63 82) pawasco26@yahoo.com Website : none Head : Mr. Carlito O. Fiel, OIC-Manager Padada Water System Cooperative (PAWASCO) was a waterworks and sanitation association that started operation in September 1987 and was converted into a cooperative in It is responsible for water supply for 15 out of 17 barangays of the municipality of Padada which has a total population of 27,000 people. Its present service area has a population density 332 persons/km 2. The utility draws water from 3 deep wells. None of its operations is under government influence except tariff which is regulated by the National Water Resources Board. It submits an annual report to NWRB that is also available to its members. PAWASCO has a partly developed management information system and a computerized billing and cashiering systems. It is following a development plan covering aiming to extend service to the entire municipality. The utility does not have a skills development and training program for its staff. Mission Statement Quality and meaningful service effective, efficient and responsive. General Data About Connections : 3,647 Staff : 15 Annual O&M Costs : Php 10,410,457 Annual Collections : Php 11,917,966 Annual Billings : Php 10,767,524 Total Capital Expenditure : Php 5,137,363 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 24 November 2010) Residential/Institutional/Public Taps Commercial/Industrial MINIMUM CHARGE (First 10 m 3 or less) Php (First 25 m 3 or less) Php COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) , ,001 - up up All consumers pay on metered use. Consumers are billed monthly. Water bills can be paid through bill collectors or at the water utility office. 2. The National Water Resources Board allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 222 new connections in Price of new connection is Php3,200 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional production well. 2. Generator for back up power, reserve pump, and O&M tools. 3. Computerization of accounting system and customer service. Consumer Service Average monthly consumption is about 18.0 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 20 hours a day to most users. Applicants have to wait for about 2-3 days for a new connection to be made. Connection fee has to be paid prior to connection. All 12 water samples taken passed the residual chlorine test. There were 138 consumer complaints recorded while 155 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone, and SMS text messaging. The utility has no specific policy for providing water for the poor. Performance Highlights PAWASCO provides 118 lpcd of water supply to its consumers at an average of 20 hours per day but covers only 75.7% of the population in its service area. NRW is higher than the average at 26.5% with full production metering and 98% of consumption effectively metered. Operating ratio of 0.97 is good but accounts receivable equivalent of 2.4 months is the fourth highest. It can still increase tariff considering that its current average tariff Php13.85/m 3 is the third lowest. Its present tariff covers its O&M costs and depreciation with no debt service. Staff/1000 connections ratio is acceptable at 4.1 which is near the lowest quartile. There is a need to improve customer service with additional production wells and backup generators to provide more water to its present customers, expand coverage to other unserved areas, and increase availability to more than 20 hours per day. 56 Philippine Water Utilities Data Book 2015

71 Area Profile PADADA PADADA WATER SUPPLY Population: 23,220 1 NRW 27% Production/Distribution Average Daily Production 2,896 m 3 Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage m 3 Service Area 3 Distribution pipes 70.0 sq km 30.0 km Comm'l Ind'l 16% Domestic 57% Service Connections Annual Water Use 1,056,984 m 3 House (5 persons/hc) 2,809 Public Tap 0 Commercial 835 Industrial 3 Institutional 0 Other 0 Total 3,647 Comm'l Ind'l 26% Service Indicators Service Coverage % Water Availability 5 20 hours/day Per Capita Consumption 118 l/c/d Average Tariff Php13.85/m 3 Efficiency Indicators Annual Water Billings Php10,761,927 Domestic 74% Unaccounted Water % Non-Revenue Water 26.5% Unit Production Cost Php7.67/m 3 Operating Ratio 0.75 Accounts Receivable 2.4 months Staff/1,000 Connections 4.1 Repairs 11% Depreciation 12% Other 3% 1 The population is for the present area served by the utility. 2 All 12 water samples taken in 2015 passed the residual chlorine tests. 3 The total area of responsibility is 83.0 sq km. 4 The population not served by the water utility draw water from tube wells and rain collectors. 5 About 138 consumer complaints were registered in In 2015, about 155 leaks were repaired and 62 meters were either replaced or repaired. 7 Other costs include chemicals and transport costs. There is no debt service. Power 35% Personnel 39% Annual O&M Costs 7 Php8,109,853 Data as of Padada 57

72 INITAO Utility Profile INITAO MUNICIPAL WATERWORKS SYSTEM Address : Codilla Street, Poblacion, Initao, Misamis Oriental Telephone : (63 88) Fax : none maghanoy9@gmail.com Website : none Head : Mr. Nestor M. Maghanoy, Manager - Municipal Economic Enterprise & Development Office Initao Municipal Waterworks System (IMWS) was established in It is responsible for water supply for 3 out of 16 barangays of the municipality of Initao which has a total population of 33,673 people. Its present service area has a population density of 4,006 persons/km 2. The utility draws water from 2 deep wells. Tariffs are approved by the Initao Sangguniang Bayan. The utility has no annual report for It does not have a skills development and training program. Number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local government control. It has a partly developed management information system. The utility has computerized billing and accounting systems. Mission Statement Effective and efficient supervision and management of all public economic enterprise to ensure quality delivery of services/products that are important to customers of the municipality. General Data About Connections : 1,141 Staff : 7 Annual O&M Costs : Php 2,022,675 Annual Collections : Php 2,017,466 Annual Billings : Php 1,913,905 Total Capital Expenditure : Php25,194,883 Average capital expenditure/connection/year: Php4, (Over the last 5 years) Source of Investment Funds : 5.2% internally generated reserves; 94.2% commercial loan Tariff Structure (Effective 16 November 2005) Category Residential Government Commercial MINIMUM CHARGE (Php) (Php/m 3 ) (Php/m 3 ) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility s office. 2. Tariffs are approved by the local government s sangguniang bayan (legislative body). 3. There were 90 new connections in Price of new connection is Php350 as registration fee payable prior to connection. The cost of labor and materials is paid by the consumer. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional water source and pumping station. 2. Hiring of technical personnel. 3. Ring-fencing the waterworks finances. Consumer Service Average monthly consumption is about 11.9 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available for only 6 hours a day to most users. Applicants have to wait for about 2 days for new connections to be made. Connection fee is paid all at the start. No report was made on water sampling for residual chlorine test in There were 45 consumer complaints recorded while there were 72 leaks repaired during the year. Consumers can complain in person at the water utility office or through SMS text messaging. The utility has no specific policy for providing water for the poor. Performance Highlights IMWS rates low in customer satisfaction with only 78 lpcd provided to its consumers and for an average of only 6 hours per day. It covers only 44.5% of the population in its service area. Water availability is lowest while and coverage are the third lowest among the utilities. NRW of 52.0% is the second highest with production fully metered while 99.2% of consumers are effectively metered. Financial management is mixed with operating ratio at 1.06, accounts receivable equivalent of 1.0 month and collection efficiency of 105%. Average tariff at Php11.97/m 3 is the lowest and it cannot cover even O&M costs and it has no depreciation or debt service. Staff/1000 connections ratio of 6.1 is in the top quartile among the highest. With these performance figures, IMWS would have a lot of improvements to do to improve its service to its customers. Tariffs would be needed to be increased to expand its services and add more sources to increase availability to more than 6 hours a day and its per capita production. While it incurred commercial loans to fund capital expenditure, there was no indication of debt service among its O&M costs. This may be because the local government operating the utility absorbed loan repayment. 58 Philippine Water Utilities Data Book 2015

73 Area Profile INITAO INITAO WATER SUPPLY Population: 12,820 1 Production/Distribution Average Daily Production 920 m 3 Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 300 m 3 Service Area 3 Distribution Pipes 3.2 sq km 13.4 km Domestic 48% NRW 52% Service Connections Annual Water Use 7 335,705 m 3 House (5 persons/hc) 1,123 Public Tap 0 Commercial 0 Industrial 0 Institutional 10 Other 8 Total 1,141 No break down Service Indicators Service Coverage % Water Availability 5 6 hours/day Per Capita Consumption 78 l/c/d Average Tariff Php11.97/m 3 Efficiency Indicators Annual Water Billings 7 Php1,913,105 Unaccounted Water % Non-Revenue Water 52.0% Unit Production Cost Php6.03/m 3 Operating Ratio 1.06 Accounts Receivable 1.0 month Staff/1,000 Connections 6.1 Repairs 2.8% Other 0.5% Personnel 72% 1 The population is for the present area served by the utility. 2 No data was provided for tests on residual chlorine. 3 The total area of responsibility is 7.2 sq km. 4 The population not served by the water utility draw water from other service providers, tube wells, dug well and other sources. 5 About 45 consumer complaints were registered in In 2015, about 72 leaks were repaired and 120 meters were replaced. 7 No breakdown of water consumption and billing by connection type was provided. Power 25% 8 Other cost is for chemicals (chlorine). Annual O&M Costs 8 Php2,022,675 Data as of Initao 59

74 JAGNA Utility Profile JAGNA WATERWORKS SYSTEM Address : Poblacion, Jagna, Bohol Telephone : (63 38) Fax : none none Website : none Head : Bernardo Baja, JWS Officer-in-Charge Jagna Waterworks System (JWS) is a local government-run utility established in It is responsible for water supply of the municipality of Jagna with a total population of 13,417 people. Its present service area covers 15 out of the municipality s 33 barangays and has a population density of 1,149 persons/km 2. The utility draws water from two springs which is then distributed by gravity to consumers. Tariff is set through municipal ordinance. Number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local government control. JWS has a computerized billing and collection system. It has no master development plan at present and neither an annual report. Three of its staff members attended training courses in Mission Statement No mission statement. General Data About Connections : 2,513 Staff : 19 Annual O&M Costs : Php 3,000,000 Annual Collections : Php 4,970,029 Annual Billings : Php 5,086,000 Total Capital Expenditure : Php13,500,000 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 70% internally generated reserves; 30% government grant Tariff Structure (Effective 1 July 1996) Category Residential Institutional Commercial Industrial MINIMUM CHARGE (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE* Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Water bill is equal to the minimum charge plus the commodity charge beyond 10 m 3 equal to the month s consumption less 10 m 3 times the cost/m 3 for the consumption bracket. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the waterworks office. 2. Tariffs are set by municipal ordinance and are not regulated by NWRB. 3. There were 47 new connections in New connection fee is Php505 payable prior to connection. Cost of labor and materials is to user s account. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Construction of waterworks office. 2. Additional water tank. 3. Regular staff for waterworks office. Consumer Service Performance Highlights Average monthly consumption is about 12.6 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 3 days for new connections to be made. Connection fee has to be paid prior to connection. Water quality monitoring is insufficient and 11 out of 12 water samples taken failed the residual chlorine tests. There were 23 consumer complaints recorded while 246 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone and SMS text messaging. The utility has no specific policy for providing water for the poor. JWS provides 83 lpcd of water to its consumers for an average of 24 hours a day. Coverage is 75.0% of the population in its service area. NRW is 7.3% with production fully metered while 97% of all connections have working meters. Financial management is good with operating ratio of 0.59 and accounts receivable equivalent 0.3 month and collection efficiency of 97%. Average tariff is second to the lowest atphp13.75/m 3 with no debt service and depreciation as it gets grants for capital development from the local government. Personnel cost is 63% of O&M costs leaving less for repair, maintenance and improved operations. Staff/1000 connections ratio is second highest at 7.6 and personnel cost is 2/3 of O&M cost. It can afford to increase rates which has been in effect in the last 20 years to be able to take on loans to increase water supply to at least 100 lpcd and increase coverage to unserved areas. It also has to improve water quality monitoring as its water sampling program is inadequate. NRW appears low given the limitations in the amount spent for repairs. 60 Philippine Water Utilities Data Book 2015

75 Area Profile JAGNA WATER SUPPLY Population: 10,063 1 Production/Distribution Average Daily Production 1,093 m 3 /d Groundwater Nil Surface Water 100% Treatment Type 2 Chlorination Storage 158 m 3 Service Area 3 Distribution pipes 8.8 sq km 35.2 km Domestic 84% JAGNA Comm'l/ Ind'l 5% Other 3% NRW 8% Service Connections Annual Water Use 7 399,030 m 3 House (5 persons/hc) 2,141 Public Tap (180 persons) 20 Commercial 310 Industrial 6 Institutional 26 Other 10 Total 2,513 Comm'l/ Ind'l 8% Other 4% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 83 l/c/d Average Tariff Php13.75/m 3 Efficiency Indicators Domestic 88% Annual Water Billings 7 Php5,086,000 Unaccounted Water 6 7.3% Non-Revenue Water 7.3% Unit Production Cost Php7.52/m 3 Operating Ratio 0.59 Accounts Receivable 0.3 month Staff/1,000 Connections 7.6 Power 6% Repairs 16% Other 11% 1 The population is for the present area served by the utility. 2 Only one out of 12 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is 12.5 sq km 4 The population not served by the water utility draw water from other service providers and dug wells. 5 There were 23 consumer complaints registered in Personnel 67% 6 About 246 leaks were repaired in 2015 and 23 meters were either replaced or repaired. 7 Other use and billing include those of institutional connections. 8 Other costs include chemicals and transport expenses. Annual O&M Costs 8 Php3,000,000 Data as of Jagna 61

76 SAN CARLOS Utility Profile SAN CARLOS CITY WATERWORKS DEPARTMENT Address : 2 nd Floor, Public Market Building, Gustilo Street, San Carlos City, Negros Occidental Telephone : (63-34) Fax : (63-34) cwdscc@yahoo.com Website : none Head : Engr. Edward C. Sanchez, City Government Department Head San Carlos City Waterworks Department (SCCWD) was established in 1994 when it rehabilitated the original system constructed in It is responsible for water supply for the 11 urban barangays plus 5 rural barangays out of the 18 barangays of the City of San Carlos which has a total population of about 129,181. The utility draws water from 8 spring sources, 4 deep wells and purchase of treated water for one barangay. Tariffs are approved by the Sangguniang Panlungsod and NWRB. The utility has an annual report for 2015 but it is not available to the public. Number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local government control. It has a partly developed management information system with computerized billing system. Development is guided by a master development plan covering It has a skills and development program with 22 of its staff attending various training courses in Mission Statement To provide safe, potable, reliable and affordable water. General Data About Tariff Structure Connections : 9,019 Staff : 36 Annual O&M Costs : Php 32,909,353 Annual Collections : Php 32,864,079 Annual Billings : Php 32,977,957 Total Capital Expenditure : Php 86,145,347 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds (Effective date according to Barangay Location) : 13% from internally generated reserves, 81% LGU development fund, and 6% Provincial Government grant Barangay Locations Brgys 1-6, Palampas, Punao & Rizal Brgys Bagonbon, Quezon & Codcod Brgys Ermita & San Juan Brgys Buluangan & Prosperidad MINIMUM CHARGE* (Php) (Php) (Php) (Php) (First 10 m 3 or less) , , /m 3 COMMODITY CHARGE (Effectivity) 1 May October May May 2014 Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges starts at ½ connection and increase with size of connection from ¾ to 2. Commodity charges remain the same regardless of connection size. No minimum charge for Brgys Buluangan and Prosperidad with only ½ connections. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility s office. 2. Tariffs are approved by the local government s Sangguniang Panlungsod or city legislative council. 3. There were 371 new connections in Price of new connection is Php790 payable prior to connection. The cost does not include materials. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Source development. 2. Expansion of services. 3. Electromechanical support. Consumer Service Performance Highlights Average monthly consumption is about 20.0 m 3 per connection. The water bill averages Php per month per connection. Water is available 22 hours a day to most users. Applicants have to wait for about 2 days for new connections to be made. Connection fee is paid all at the start. All 459 water samples tested showed adequate residual chlorine content as required. There were 358 consumer complaints recorded while there were 171 leaks repaired during the year. Consumers can complain in person at the water utility office or through telephone, letter or SMS text messaging. The utility allows poor households to pay for materials used for connection over a period of 12 months with only 10% downpayment. SCCWD provides water at 131 lpcd to its consumers for an average of 22 hours per day but to only 38.1% of the population in its service area. NRW of 23.6% is just below the average. Both production and consumption are fully metered. Financial management is good with operating ratio at 1.0, accounts receivable of 0.2 month and collection efficiency of 99.7%. Average tariff of Php15.27/m 3 is fifth lowest and will not be sufficient to cover loans for new sources nor expand coverage. The utility depends on limited internal revenue allotment grant from the local government for any capital development. Staff/1000 connections ratio of 4.0 is among those in the lowest quartile. The utility may need to increase its tariff to cover any debt service and increased O&M costs with new sources and expanded service areas. 62 Philippine Water Utilities Data Book 2015

77 Area Profile SAN CARLOS WATER SUPPLY Population: 114,753 1 Production/Distribution SAN CARLOS NRW 24% Average Daily Production 7,739 m 3 Groundwater 92.7% Surface Water 7.0% Treated Water 0.3% Treatment Type 2 Chlorination Storage 1,140 m 3 Service Area 3 Distribution pipes 405 sq km km Service Connections (Classification by pipe size) All use 76% Annual Water Use 2,824,750 m 3 House (5 persons/hc) 4 9,019 Public Tap 0 Commercial 0 Industrial 0 Institutional 0 Other 0 Total 9,019 All use Service Indicators Service Coverage % Water Availability 6 22 hours/day Per Capita Consumption 131 l/c/d Average Tariff Php15.27/m 3 Efficiency Indicators Annual Water Billings Php32,977,957 Unaccounted Water % Non-Revenue Water 23.6% Unit Production Cost Php11.65/m 3 Operating Ratio 1.0 Accounts Receivable 0.2 month Staff/1,000 Connections 4.0 Repairs 3% Other 29% 1 The population is for the present area served by the utility. Power 25% 2 All 459 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is sq km. 4 Service connection classification is by pipe size; 97% of connections are domestic. 5 The population not served by the water utility draw water from springs and Level II systems. 6 About 358 consumer complaints were registered in In 2015, about 171 leaks were repaired and 124 meters were either replaced or repaired. 8 Other costs include chemicals, other miscellaneous operating expenses and depreciation (Php1,177,016) plus purchase of treated water (Php379,634.60) for one barangay. Personnel 43% Annual O&M Costs 8 Php32,909,353 Data as of San Carlos 63

78 BALIBAGO Utility Profile BALIBAGO WATERWORKS SYSTEM, INC. (Balibago Main Branch) Address : 3923 MacArthur Highway, Balibago, Angeles City Telephone : (63 45) Fax : (63 45) enriquezcez@yahoo.com Website : Head : Engr. Ponciano T. Cruz, General Manager Balibago Waterworks System, Inc. (BWSI) was established in 1958 as a private water utility company. The utility is responsible for water supply for the Balibago area composed of 7 out of the 33 barangays of Angeles City and 2 barangays of Mabalacat City with a total population of 96,270 people. The service area has a population density of 22,976 persons/km 2. The system draws water from 15 deep wells. Tariffs are approved by the National Water Resources Board (NWRB). The utility has a master development plan covering 2013 to BWSI has a skills development and training program with 40 staff members attending a TESDA course in It submits an annual report to NWRB which is not available to the public. None of its operations is under government influence except for setting tariffs. The utility has a partly-developed management information system and a computerized billing and accounting system. Mission Statement To promote growth and development in communities by providing quality basic services. General Data About Connections : 18,341 Staff : 50 Annual O&M Costs : Php 180,042,011 Annual Collections : Php 199,583,930 Annual Billings : Php 204,049,597 Total Capital Expenditure : Php 184,180,399 Average capital expenditure/connection/year: Php2, (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 22 October 2013) Category - Residential/Institutional MINIMUM CHARGE (Php) Category Commercial/Industrial (First 10 m 3 or less) (First 15 m 3 or less) COMMODITY CHARGE (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) Consumption (m 3 ) (Php/m 3 ) up up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office or through bill collectors, banks and payment centers. 2. Tariffs are approved by the National Water Resources Board. 3. There were 1,849 new connections in Price of new connection is Php4,000 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility Consumer Service 1. Water sourcing. 2. Water quality treatment. 3. Customer service. Average monthly consumption is about 25.4 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for a day for new connections to be made. Connection fee is paid all at the start. Residual chlorine is checked every month at each pumping station and in 4 households per station when quality issues arise. There were 1,150 consumer complaints recorded while about 1,694 leaks were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, , social media and SMS text messaging. The utility has no specific policy for serving the urban poor. Performance Highlights BWSI provides water at 167 lpcd to its consumers for an average of 24 hours per day and to 95.3% of the population in its service area. NRW of 12.4% is good at just above the lowest quartile. Both production and consumption are fully metered making the NRW value reliable. Operating ratio is good at 0.88 and accounts receivable equivalent of 1.6 months is just above the average. It collects 97.5% of its billings. Average tariff of Php31.50/m 3 is just below the top quartile but is able to cover O&M cost and depreciation with enough earnings to cover the utility s capital expenditures. Staff/1000 connections ratio at 2.7 is good and is the third lowest indicating good management of its human resources. BWSI is a fairly well run water utility with its prudent management of its water resources with the fifth lowest NRW. It could still improve its collection effort in collecting its billings. 64 Philippine Water Utilities Data Book 2015

79 Area Profile BALIBAGO BALIBAGO WATER SUPPLY Population: 96,270 1 Production/Distribution Comm'l 18% NRW 12% Average Daily Production 20,293 m 3 Groundwater 84% Bulk Water 2 16% Treatment Type 3 Chlorination Storage 908 m 3 Service Area 4 Distribution pipes 4.2 sq km 92.0 km Domestic 70% Service Connections Annual Water Use 7,406,975 m 3 House (5 persons/hc) 16,941 Public Tap 0 Commercial 1,400 Industrial 0 Institutional 0 Other 0 Total 18,341 Comm'l 31% Service Indicators Service Coverage % Water Availability 6 24 hours/day Per Capita Consumption 167 l/c/d Average Tariff Php31.50/m 3 Efficiency Indicators Domestic 69% Annual Water Billings Php204,484,742 Unaccounted Water % Non-Revenue Water 12.4% Unit Production Cost Php24.31/m 3 Operating Ratio 0.88 Accounts Receivable 1.6 months Staff/1,000 Connections 2.7 Repairs 14% Debt Service 0.4% Other 34% 1 The population is for the present area served by the utility. Power 13% 2 Other sources include purchase of treated water. 3 Treatment includes iron & manganese removal. About 1.09% out of 1,790 water samples taken failed the residual chlorine tests. 4 Total area of responsibility is also 4.19 sq. km. 5 The population not served by the water district draw water from shallow wells with handpumps. 6 About 1,150 consumer complaints were registered in Personnel 32% Bulk Supply 7% 7 About 1,694 leaks were repaired in 2015 while 556 meters were either replaced. 8 Other costs include chemicals, transport, other miscellaneous operating expenses and depreciation (Php10,724,690.69). Annual O&M Costs 8 Php180,042,011 Data as of Balibago 65

80 BOHOL Utility Profile BOHOL WATER UTILITIES, INC. Address : Ramon Enerio Street., Tagbilaran City, Bohol Telephone : (63 38) , Fax : (63 38) rgrobles@spcpower.com Website : Head : Mr. Romeo G. Robles, General Manager Bohol Water Utilities, Inc. (BWUI) took over the management/operations of the Provincial Waterworks System through a rehabilitate, own and operate (ROO) joint venture agreement with the Bohol Provincial Government in The utility is serving 11 out of 15 barangays of Tagbilaran City and 2 other barangays of nearby Baclayon Town. Total population of these17 barangays in its area of responsibility is 106,598 people. The service area has a population density of 2,867 persons/km 2. The utility draws water from 22 deep wells. Tariffs are approved by the National Water Resources Board (NWRB). The utility has a master development plan covering the period It has a skills development and training program with 2 staff members attending training courses in Its latest annual report is for 2015 but is not available to the public. None of its operations is under government influence except for setting tariffs. The utility has a partly-developed management information system and a computerized billing and collection system. Mission Statement BWUI is committed to provide safe and potable water to the service areas through effective and efficient services, endeavor to continually improve the waterworks system with appropriate investments on infrastructures to meet water demand, and expand the area coverage to reach out to more households. General Data About Connections : 13,039 Staff : 70 Annual O&M Costs : Php 89,014,197 Annual Collections : Php 117,446,877 Annual Billings : Php 116,979,851 Total Capital Expenditure : Php 37,460,750 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 1 October 2006) Category All Users MINIMUM CHARGE (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office or through banks. 2. Tariffs are approved by the National Water Resources Board. 3. There were 416 new connections in Price of new connection is Php4,200 as service fee and guarantee deposit only payable prior to connection. The consumers pay for labor and materials. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Tariff rate increase and project financing. 2. Development of new water sources. 3. Reduction of NRW and construction of administration building and warehouse. Consumer Service Average monthly consumption is about 30.8 m 3 per household of 5-6 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for 2 days for new connections to be made. Connection fee is paid all at the start. Water quality needs to be monitored with 254 out of 329 water samples (77%) taken in 2015 passing the residual chlorine tests. There were 2,284 consumer complaints recorded while about 797 leaks were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, , SMS text messaging and media outlets. While the utility has no specific policy for serving the urban poor, arrangements can be made with LGUs to serve the urban poor on a case-to-case basis. Performance Highlights BWUI provides water at 184 lpcd (the highest amount per capita) to its consumers for an average of 24 hours per day to 70.1% of the population in its service area. NRW is 16.8%, just above the lowest quartile with both production and consumption fully metered. Financial management is good with operating ratio of 0.76, accounts receivable equivalent of 1.6 months and collection efficiency of 100%. Average tariff of Php18.61/m 3 is seventh lowest and yet it is able to fund capital expenditures from earnings. Staff/1000 connections ratio at 5.4 is Just above average. The utility is able to manage its water resources with a low NRW and high per capita consumption. It has room to increase tariffs for future development of new sources and further reduction of NRW. Its relatively low coverage may be due to the operations of the local government run waterworks system in the city. 66 Philippine Water Utilities Data Book 2015

81 Area Profile BOHOL BOHOL WATER SUPPLY Population: 92,762 1 Production/Distribution Other 12% NRW 17% Average Daily Production 20,708 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 3,824 m 3 Service Area 3 Distribution pipes 32.4 sq km km Comm'l/ Ind'l 13% Domestic 58% Service Connections Annual Water Use 7,558,343 m 3 House (5.5 persons/hc) 11,827 Public Tap 0 Commercial 969 Industrial 139 Institutional 94 Other 10 Total 13,039 Comm'l/ Ind'l 22% Other 15% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 184 l/c/d Average Tariff Php18.61/m 3 Efficiency Indicators Domestic 63% Annual Water Billings Php116,979,851 Unaccounted Water % Non-Revenue Water 16.8% Unit Production Cost Php11.78/m 3 Operating Ratio 0.76 Accounts Receivable 1.6 month Staff/1,000 Connections 5.4 Repairs 3% Other 38% 1 The population is for the present area served by the utility. 2 Of 329 water samples taken in 2015, 254 passed the residual chlorine tests. 3 Total area of responsibility is 37.1 sq. km. 4 The population not served by the water utility draw water from other service providers. and private tube wells and dug wells. 5 About 2,284 consumer complaints were registered in About 1,703 leaks were repaired in 2015 while 473 meters were either replaced or repaired. Power 37% Personnel 22% 7 Other use and billing refer to institutional connections and bulk supply. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php3,019,273). Annual O&M Costs Php89,014,197 Data as of Bohol 67

82 MANILA WATER Utility Profile MANILA WATER COMPANY, INC Address : MWSS Administration Building, 489 Katipunan Road, Balara, Quezon City Telephone : (63 2) Fax : (63 2) Website : Head : Mr. Gerardo C. Ablaza, Jr., President Manila Water Company, Inc. (MWCI) is a private company that took over management of the East Zone concession area of Metro Manila s water supply in August Its concession area covers part of 24 cities and municipalities in Metro Manila and Rizal Province with a total area of 1,400 km 2 and a population of 7.2 million people. The service area has a population density of persons/km 2. The utility draws water mainly from surface water and some deep wells. Tariffs are regulated by the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office. MWCI is following a master development plan covering It has an annual report for 2015 that is available to the public. None of its operations is under government influence except for setting tariffs. It has a skills development and training program with 1,034 staff members sent to training courses in The utility has a well-developed management information system. Its billing and accounting systems are computerized. Mission Statement To create an exceptional customer experience in the provision of sustainable solutions vital to health and life. General Data About Connections : 976,321 Staff : 1,245 Annual O&M Costs : Php 8,123,668,268 Annual Collections : Php 16,331,486,952 Annual Billings : Php 16,318,613,202 Total Capital Expenditure : Php 29,440,481,011 Average capital expenditure/connection/year: Php6, (Over the last 5 years) Source of Investment Funds : 23% internally generated reserves; 19% foreign loans; and 58% peso loans Tariff Structure (Effective 1 June 2015) Category Residential Semi-Business Category Business Group I Business Group II Minimum Charge* (Php) (Php) Minimum Charge (Php) (Php) First 10 m First 10 m Commodity Charge (Php/m 3 ) (Php/m 3 ) Commodity Charge (Php/m 3 ) (Php/m 3 ) Next 10 m Next 90 m Next 20 m Next 100 m Next 20 m Next 100 m Next 20 m Next 100 m Next 20 m : : : Next 50 m Next 500 m Next 50 m : : : Over 200 m Over m All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, to bill collectors, banks, automated teller machines (ATMs) or at payment centers. 2. Tariffs are regulated by the MWSS Regulatory Office. 3. There were 27,091 new service connections in Price of new connection is Php8,935 payable before connection. 4. Other charges include an environmental charge of 20% of water charges to all customers; a sewerage charge of 30% of water charges (for Business Group connections); a monthly meter maintenance service charge priced according to meter size; and a value-added tax of 12%. Priority Need of Utility 1. Strengthening public-private partnership. 2. Stable and invariable regulatory environment. 3. Government to develop long term water source to enhance water security. Consumer Service Performance Highlights Average monthly consumption is about 31.8 m 3 per household of about 6 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for 7 day for new connections to be made. Connection fee is paid prior to connection. Water quality is good as there is 100% compliance for residual chlorine content in all 166,440 samples taken in There were 71,143 consumer complaints recorded while about 21,968 leaks were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, SMS text messaging, and social media. The utility serves the urban poor with individual water connections, installment payment of connection fees and lower minimum monthly charge for 10 m 3 consumption or less (Php54.14). Manila Water provides water at 183 lpcd to its consumers for an average of 24 hours per day to 95.1% of the population in its service area. Average NRW is 11.8% with both production and consumption fully metered. Financial management is good with a good operating ratio of 0.50 and accounts receivable equivalent of 0.6 month and collection efficiency of 100%. Average tariff is fifth highest at Php35.37/m 3. It is more than enough to cover O&M expenses, depreciation and debt service with sufficient earnings to fund further improvements in coverage and additional sources for its future needs. Staff/1000 connections ratio at 1.3 is lowest showing its excellent management of its human resources shown in its performance results. While connection fee is the highest, it has provision for connecting the urban poor. 68 Philippine Water Utilities Data Book 2015

83 Area Profile MANILA WATER SUPPLY Population: 6,623,475 1 Production/Distribution Average Daily Production 1,433,996 m 3 Groundwater 0.14% Surface Water 99.86% Treatment Type 2 Conventional Storage 501,700 m 3 Service Area 3 Distribution pipes 301 sq km 5,049 km Domestic 67% MANILA WATER Comm'l Ind'l 21% NRW 12% Service Connections Annual Water Use 8 523,408,503 m 3 House (5.72 persons/hc) 4 922,578 Public Tap 0 Commercial 53,743 Industrial 0 Institutional 0 Other 0 Total 976,321 Domestic 8 55% Service Indicators Service Coverage % Water Availability 6 24 hours/day Per Capita Consumption 183 l/c/d Average Tariff Php35.37/m 3 Efficiency Indicators Comm'l Ind'l 45% Annual Water Billings 8 Php16,318,613,202 Unaccounted Water % Non-Revenue Water 11.9% Unit Production Cost Php15.52/m 3 Operating Ratio 0.50 Accounts Receivable 0.6 month Staff/1,000 Connections 1.3 Personnel 19% Power 7% Repairs 1% 1 The population is for the present area served by the utility. 2 All 166,440 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is 1,400 sq km. 4 House connections include those under residential and small business and bulk connections (subdivisions). 5 The population not served by the water utility draw water from tube wells and other service providers. 6 All consumers have 24-hour water supply; 71,143 consumer complaints were registered in In 2015, about 21,956 leaks were repaired and 117,583 meters were replaced or repaired. 8 Domestic use and billing includes semi business and bulk connections. 9 Other costs include chemicals, transport, contractual services, other miscellaneous operating expenses and depreciation (Php1,780,602,212). Other 26% Annual O&M Costs 9 Php8,123,668,268 Debt Service 47% Data as of Manila 69

84 MAYNILAD Utility Profile MAYNILAD WATER SERVICES, INC Address : MWSS Compound, Katipunan Road, Balara, Quezon City Telephone : (63 2) Website : Head : Ramoncito S. Fernandez, President & CEO Maynilad Water Services, Inc. (MWSI) is a private company that took over management of the West Zone concession area of Metro Manila s water supply in August Its concession area covers part of 10 cities and 7 municipalities of Metro Manila and Cavite Province with a total area of 540 km 2 and a population of 9.8 million people. The service area has a population density of 23,958 persons/km 2. The utility draws water mainly from surface water and a number of deep wells. Tariffs are regulated by the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office. Maynilad is following a master development plan covering Its skills development and training program sent 1,395 staff members to training courses in It has an annual report for 2015 that is available to the public. None of its operations is under government influence except for setting tariffs and budget for development. The utility has a well developed management information system. Billing, accounting, pumping and water treatment systems are computerized. Mission Statement We provide safe, affordable and sustainable water solutions that enable those we serve to lead healthier, more comfortable lives. General Data About Connections : 1,265,625 Staff : 2,147 Annual O&M Costs : Php 10,241,049,000 Annual Collections : Php 20,955,000,000 Annual Billings : Php 21,040,000,000 Total Capital Expenditure : Php 33,591,000,000 Average capital expenditure/connection/year: Php5, (Over the last 5 years) Source of Investment Funds : 48% internally generated reserves; 47% commercial loans; 5% foreign loans Tariff Structure (Effective 1 June 2015) Category Residential Semi-Business Category Business Group I Business Group II Minimum Charge* (Php) (Php) Minimum Charge (Php) (Php) First 10 m First 10 m Commodity Charge (Php/m 3 ) (Php/m 3 ) Commodity Charge (Php/m 3 ) (Php/m 3 ) Next 10 m Next 90 m Next 20 m Next 100 m Next 20 m Next 100 m Next 20 m Next 100 m Next 20 m : : : Next 50 m Next 500 m Next 50 m : : : Over 200 m Over m All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at banks, automated teller machines (ATMs) or designated payment centers. 2. Tariffs are regulated by the MWSS Regulatory Office. 3. There were 41,117 new connections in Price of new connection is Php7,339 payable prior to connection. 4. Other charges include an environmental charge of 20% of water charges to all customers; a sewerage charge of 20% of water charges (for Business Group connections); a monthly meter maintenance service charge priced according to meter size; and a value-added tax of 12%. Priority Need of Utility 1. Implementation of rate rebasing tariff awarded in December Limited water sources and depletion of available sources. 3. Ease of securing necessary permits to implement projects. Consumer Service Performance Highlights Average monthly consumption is about 31.7 m 3 per household of about 7 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for 7 days for new connections to be made. Connection fees are paid prior to connection. Water quality is good as all water samples taken in 2015 complied with the required residual chlorine content. There were 96,339 consumer complaints recorded while about 36,967 leaks were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, SMS text messaging and . The utility serves the urban poor with individual water connections, installment payment of connection fees and lower minimum monthly charge for 10 m 3 consumption or less (Php84.03). Maynilad provides water at 124 lpcd to its consumers for an average of 24 hours per day and to 97.3% of the population in its service area. NRW at 31.0% is seventh highest with production fully metered and consumption about 99.8% effectively metered. Financial management is good with operating ratio of 0.49, accounts receivable equivalent of 1.4 days and collection efficiency of 99.6%. Average tariff of Php43.69/m 3 is second highest which covers O&M expenses, depreciation and debt service with more then enough reserves for future capital development needs. Staff/1000 connections ratio at 1.7 is second lowest showing its excellent management of its staff. The main concern of Maynilad is additional water sources for its future needs as well as implementation of the recently approved increase of its tariff. 70 Philippine Water Utilities Data Book 2015

85 Area Profile MAYNILAD WATER SUPPLY Population: 9,200,000 1 Production/Distribution Average Daily Production 1,912,247 m 3 /d Groundwater 0.2% Surface Water 98.8% Treatment Type 2 Conventional Storage 565,000 m 3 Service Area 3 Distribution pipes 384 sq km 7,574 km Domestic 56% Comm'l/ Ind'l 13% MAYNILAD NRW 31% Service Connections House (7.1 persons/hc) 1,205,169 Public Tap (303 persons/pt) 115 Commercial 51,308 Industrial 9,033 Institutional 0 Other 0 Total 1,265,625 Annual Water Use 7 697,970,000 m 3 Comm'l/ Ind'l 39% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 124 l/c/d Average Tariff Php43.69/m 3 Efficiency Indicators Domestic 61% Annual Water Billings Php21,040,000,000 Unaccounted Water % Non-Revenue Water 31.0% Unit Production Cost Php14.67/m 3 Operating Ratio 0.49 Accounts Receivable 0.05 month Staff/1,000 Connections The population is for the present area served by the utility. 2 All 12,200 water samples taken in 2015 passed the residual chlorine tests. Power 8% Repairs 4% Debt Service 30% 3 Total area of responsibility is 540 sq. km. 4 The population not served by the water utility draw water from other service providers, public and private wells. 5 About 96,339 consumer complaints were registered in About 36,967 leaks were repaired in 2015 while 137,619 meters were either replaced or repaired. 7 Other use includes those from public taps. 8 Other costs include transport, chemicals, other operations expenses. and depreciation (Php2,278 million) Personnel 18% Annual O&M Costs 8 Php10,241,049,000 Other 40% Data as of Maynilad 71

86 SUBIC Utility Profile SUBIC WATER AND SEWERAGE CO., INC. Address : Subicwater Bldg., Rizal Ave. (Subcom Area), Subic Bay Freeport Zone, Olongapo City Telephone : (63 47) to 2965 Fax : (63 47) support@subicwater.com.ph Website : Head : Apollo C. Tiglao, Chairman of the Board Subic Water and Sewerage Co., Inc. (SubicWater) is operating the water supply system in 17 barangays of Olongapo City and the Subic Bay Freeport Zone under a 30-year lease-operate-manage-transfer contract with the Subic Bay Metropolitan Authority starting in The facilities were constructed in the early 1950s as part of the former US Naval Base. The present service area has a total population of about 245,136 people and a population density of 747 persons/km 2. The system draws water from 7 river sources, 1 spring and 5 deep wells. Tariffs are approved by the Subic Bay Water Regulatory Board. The utility has a skills development and training program with 115 staff members attending training courses in It has an annual report for 2015 which is available to the public. SubicWater has a master development plan covering 1997 to None of its operations is under government influence except for tariff setting. It has a well developed management information system and billing, accounting systems are computerized as well as its pumping and water treatment operations. Mission Statement We are committed to continually exceed our customers expectations in all aspects of our operations through our quality water and services; we shall harness the full potentials of our associates and will continually improve our working conditions to prevent injury and ill health. In pursuit of these commitments and in full compliance with applicable legal and other requirements, we shall become a benchmark of excellence in the industry. General Data About Connections : 40,137 Staff : 115 Annual O&M Costs : Php 460,230,000 Annual Collections : Php 616,710,000 Annual Billings : Php 597,370,000 Total Capital Expenditure : Php1,033,570,000 Average capital expenditure/connection/year: Php5, (Over the last 5 years) Source of Investment Funds : 80% internally generated reserves; 20% commercial loan Tariff Structure (Effective 1 July 2015) DOMESTIC COMMERCIAL GOVERNMENT Category City Freeport Category City Freeport City Freeport MINIMUM CHARGE (Php) (Php) MINIMUM (Php) (Php) (Php) (Php) (Standing) (Standing) COMMODITY CHARGE COMMODITY Consumption (m 3 ) (Php) (Php) Consumption (m 3 ) (Php) (Php) (Php) (Php) up up All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, banks, automated teller machines (ATMs), and designated payment centers. 2. Tariffs are approved by the Subic Bay Water Regulatory Board. 3. There were 1,807 new connections in Price of new connection is Php4,014 payable prior to connection or over 12 months or less. 4. Sewerage charges are included in the water bill. Priority Need of Utility 1. Additional raw water source. 2. Extension of the term of the franchise. 3. Investment in sewerage system for the city. Consumer Service Average monthly consumption is about 23.5 m 3 per household of 5-6 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 10 days for new connections to be made. Connection fee is paid at the start or over 12 months or less. Water quality is good as only 15 out of 13,364 water samples taken in 2015 lacked the required residual chlorine content. There were 2,142 complaints recorded and 3,553 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, SMS text messaging, social media (Facebook) and . The utility has several programs for serving the urban poor like installment payment for new water connections and penalties, free installation and material cost in newly completed projects. Performance Highlights SubicWater provides water at 141 lpcd to its consumers for an average of 24 hours per day and to 81.4% of the population in its service area. NRW is 27.8%, higher than the average, with almost full metering for both production (99.1%) and consumption (100%). Financial management is mixed with a good operating ratio of 0.77 but an accounts receivable equivalent of 2.3 months, the fifth highest. Collection efficiency is 103%. Average tariff of Php36.17/m 3 is the fourth highest. It is more than enough to cover O&M costs, depreciation and debt service. Staff/1000 connections ratio good at 2.9, the fourth lowest. Its main concerns are the extension of its franchise as a private utility, additional source and investment in sewerage. 72 Philippine Water Utilities Data Book 2015

87 Area Profile SUBIC WATER SUPPLY Population: 245,136 1 Production/Distribution Other 5% NRW 28% SUBIC Average Daily Production 62,671 m 3 /d Groundwater 7% Surface Water 93% Treatment Type 2 Rapid sand filter Storage 33,341 m 3 Service Area 3 Distribution pipes 328 sq km km Comm'l/ Ind'l 22% Domestic 45% Service Connections House (5.45 persons/hc) 36,592 Public Tap 0 Commercial (includes hotels) 3,195 Industrial 1 Institutional (w/government) 297 Other (shipping) 52 Total 40,137 Service Indicators Other 9% Annual Water Use 22,874,980 m 3 Domestic 52% Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 141 l/c/d Average Tariff Php36.17/m 3 Efficiency Indicators Comm'l/ Ind'l 39% Annual Water Billings Php597,370,000 Unaccounted Water % Non-Revenue Water 27.8% Unit Production Cost Php20.12/m 3 Operating Ratio 0.77 Accounts Receivable 2.3 months Staff/1,000 Connections 2.9 Power 25% Repairs 9% Debt Service 2% 1 The population is for the present area served by the utility. 2 All of 13,364 water samples taken in 2015 except for 15 samples passed the residual chlorine tests. 3 Total area of responsibility is also 328 sq. km. 4 The population not served by the water utility draw water from dug wells. 5 About 2,142 consumer complaints were registered in About 3,553 leaks were repaired in 2015 while 2,190 meters were either replaced or repaired. 7 Other use and billing refer to institutional & government connections and bulk supply & shipping. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, depreciation (Php109,420,000) and royalty forground water extraction (Php1,430,000). Personnel 14% Annual O&M Costs Php460,230,000 Other 50% Data as of Subic 73

88 ANGELES Utility Profile Mission Statement General Data About ANGELES CITY WATER DISTRICT Address : Pampang Road, Barangay Lourdes Northwest, Angeles City, Pampanga Telephone : (63 45) ; Fax : (63 45) acwaterdistrict@yahoo.com.ph Website : Head : Engr. Reynaldo C. Liwanag, General Manager Angeles City Water District (ACWD) is a government corporation established in 1987 which took over the management of the city s waterworks system. It is responsible for water supply for 31 of 33 barangays of Angeles City which has a total population of 395,729 people. The present service area of ACWD has a population density of 8,046 persons/km 2. The utility draws water from 32 deep wells and bulk purchase of treated water. Staff salaries and tariffs are under government influence. The utility is following a development plan covering ACWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a computerized pumping system. About 151 of its staff members attended training courses in To provide the highest quality water service; train and motivate ACWD personnel to be productive, responsive and customeroriented; educate residents on effective ways and benefits of water conservation; conduct R&D on water technology and introduce innovations for efficient operation; and actively participate in community development for the protection of the environment, particularly its water resources. Connections : 50,408 Staff : 174 Annual O&M Costs : Php 277,398,322 Annual Collections : Php 341,001,739 Annual Billings : Php 340,925,606 Total Capital Expenditure : Php 173,236,871 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 50.6% internally generated reserves; 49.4% commercial loan Tariff Structure (Effective 1 January 2010) Category Residential Commercial A Commercial Commercial Commercial Bulk/ Government Industrial B C D Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) , COMMODITY CHARGE Consumption (m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4 except industrial connections going up to 10 and bulk supply/wholesale starting at 2 to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, banks and designated payment centers. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 4,010 new connections in Price of new connection is Php1,250 excluding materials and labor payable over 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Alternate source of water. 2. Infrastructure assets management. 3. Long term NRW reduction strategy. Consumer Service Average monthly consumption is about 23.8 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about a week for a new connection to be made. Connection fee can be paid over 12 months or less. Water quality can be improved with 118 out of 3,261 water samples taken during the year lacking the required residual chlorine content. There were 5,779 consumers complaints recorded and 1,481 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, or SMS text messaging. The utility has no specific policy for providing water for the poor. Performance Highlights ACWD provides water at 156 lpcd to its consumers at an average of 24 hours per day to 72% of the population in its service area. NRW is 17.9% with production fully metered but consumption with 90% of connections with functioning meters. It is lower than the average but can be determined better with full metering of connections. Financial management is mixed with an operating ratio of 0.81 and 100% collection efficiency but accounts receivable equivalent of 3.3 months is the highest. Average tariff is lower than the average at Php23.05/m 3 and is enough to cover O&M costs, replacements and debt service. Staff/1000 connections ratio is very good at 3.5, the sixth lowest. The water district can afford to increase connections as it can provide the fourth highest per consumption. However, it has room for improving its collection in a timely manner. 74 Philippine Water Utilities Data Book 2015

89 Area Profile ANGELES ANGELES WATER SUPPLY Population: 350,000 1 Production/Distribution Average Daily Production 49,354 m 3 Groundwater 100.0% Surface Water Nil Treatment Type 2 Chlorination Storage 7,806 m 3 Service Area 3 Distribution pipes 43.5 sq km 394 km Domestic Domestic 73% 73% Comm'l Comm'l 9% NRW 18% Service Connections Annual Annual Water Water Use Use 18,014, ,014,248 m 3 3 House (5 persons/hc) 46,363 Public Tap 0 Commercial 3,821 Industrial 0 Institutional 224 Other 0 Total 50,408 Comm'l Comm'l 22% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 156 l/c/d Average Tariff Php23.05/m 3 Efficiency Indicators Domestic Domestic 78% 78% Annual Water Billings Annual Water Billings Php340,925,606 7 Php340,925,606 Unaccounted Water % Non-Revenue Water 17.9% Unit Production Cost Php15.40/m 3 Operating Ratio 0.81 Accounts Receivable 3.3 months Staff/1,000 Connections The population is for the present area served by the utility. 2 All 3,261 water samples taken in 2015 except for 118 passed the residual chlorine content test. 3 The total area of responsibility is 62.2 sq km 4 The population not served by the water district draw water from other service providers. 5 About 5,779 consumer complaints were registered in About 1,481 leaks were repaired in 2015 and 2,399 meters were either replaced or repaired. 7 Domestic use and billing include institutional/government connections. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, depreciation (Php46,774,993). Bulk Supply is for purchase of 129,766 cu m of treated water. Repairs Bulk 5% Supply 4% Power 21% Other 25% Personnel 28% Debt Service 17% Debt Personnel Service 28% 17% Bulk Repairs Supply 5% 4% Annual O&M O&M Costs 8 Php277,398,322 Other 25% Power 21% Data as of Angeles 75

90 BACOLOD Utility Profile Mission Statement BACOLOD CITY WATER DISTRICT Address : Corner Galo-San Juan Streets, Bacolod City, Negros Occidental Telephone : (63 34) Fax : (63 34) baciwa@hotmail.com Website : Head : Engr. Mario G. Macatangay, General Manager Bacolod City Water District (BACIWA)) is a government corporation established in 1973 which took over the management of the city s waterworks system that dates back to It is responsible for water supply of Bacolod City which is composed of 61 barangays with a total population of 561,875 people. It is planning to provide septage management services. The present service area of BACIWA has a population density of 3,655 persons/km 2. The utility draws water from 55 deep wells and 2 spring sources. Staff salaries, appointment of top management and tariffs are under government influence. BACIWA is following a master development plan covering The utility has an annual report for 2015 but it is not available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has no management information system but its billing and accounting systems are computerized. About 238 of its staff members attended training courses in We are committed to provide our stakeholders with quality and reliable water and wastewater services through effective and efficient stewardship of resources that we manage. General Data About Connections : 50,580 Staff : 311 Annual O&M Costs : Php 435,277,000 Annual Collections : Php 472,727,277 Annual Billings : Php 461,163,043 Total Capital Expenditure : Php 56,147,406 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 17 October 2009) Category Residential/Governmen t Commercial/Industrial MINIMUM CHARGE (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, banks, payment centers and through bill collectors. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 2,590 new connections in Price of new domestic connection is Php3,915 payable over 12 months or less or at the start. 4. There is no sewerage charge on the water bill. Priority Need of Utility Consumer Service Performance Highlights 1. Additional water supply. 2. Non revenue water reduction. 3. Septage management. Average monthly consumption is about 23.9 m 3 per household of 6 persons. The water bill averages Php per month per household. Water is available 16 hours a day to most users. Applicants have to wait for about days for a new connection to be made. Connection fee can be paid over 12 months or less or prior to connection. Water quality needs improvement with only 5,952 out of 11,904 water samples taken during the year passing the residual chlorine tests. There were 24,919 consumers complaints recorded and 4,750 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter and . The utility provides water to the urban poor through community-managed communal faucets and payment of connection fees over a period of 12 months. BACIWA provides water at 131 lpcd to its consumers but at an average of 16 hours per day and to 62.7% of the population in its service area. It has a high NRW of 35.1% which is among highest quartile. Production is fully metered while consumption metering is 99.4% making the NRW figure reliable. Operating ratio is good at 0.94 with revenues just enough to cover O&M costs, depreciation and debt service and collection efficiency of about 100%. but accounts receivable equivalent of 2.0 months is among the top quartile but still manageable. Average tariff of Php29.33/m 3 is tenth highest. Staff/1000 connections ratio at 6.1 is higher than average. BACIWA has to improve its water availability and coverage as well as reduce its NRW. It has little room to increase tariffs as it is already among the highest. 76 Philippine Water Utilities Data Book 2015

91 Area Profile BACOLOD BACOLOD WATER SUPPLY Population: 482,424 1 Production/Distribution UFW 35% Average Daily Production 66,339 m 3 /d Groundwater 86% Surface Water (Spring) 14% Treatment Type 2 Chlorination Storage 23,800 m 3 Service Area 3 Distribution pipes sq km 688 km Other 7 1% Comm'l 8% Domestic 56% Service Connections House (6 persons/hc) 47,215 Public Tap 0 Commercial 3,211 Industrial 0 Institutional 153 Other 1 Total 50,580 Service Indicators Comm'l 28% Annual Water Use 7 24,213,676 m 3 Other 2% Service Coverage % Water Availability 5 16 hours/day Per Capita Consumption 131 l/c/d Average Tariff Php29.33/m 3 Domestic 70% Efficiency Indicators Annual Water Billings 7 Php461,163,043 Unaccounted Water % Non-Revenue Water 35.1% Unit Production Cost Php17.98/m 3 Operating Ratio 0.94 Accounts Receivable 2.0 months Staff/1,000 Connections The population is for the present area served by the utility. Power 21% Repairs 8% Debt Service 15% Other 12% 2 About 5,952 out ouf 11,904 water samples taken in 2015 passed the residual chlorine tests; one deepwell goes through additional filtration. 3 Total area of responsibility is 156 sq. km. 4 The population not served by the water district draw water from other service providers, private tube wells and dug wells/springs in remote areas. 5 About 81% of consumers have 24-hour water supply; 24,019 consumer complaints were registered. 6 About 4,750 leaks were repaired in 2015 while 2,958 meters were either replaced or repaired. 7 Other use and billing refer to institutional connections and a bulk connection. Commercial includes industrial use and billing. 8 Other costs include transport, chemicals and depreciation (Php6,118,000). Personnel 44% Annual O&M Costs 8 Php435,277,000 Data as of Bacolod 77

92 BALIWAG Utility Profile Mission Statement BALIWAG WATER DISTRICT Address : Tomacruz Street, Poblacion, Baliwag, Bulacan Telephone : (63-44) Fax : (63-44) balwadis@yahoo.com Website : Head : Mr. Artemio F. Baylosis, General Manager Baliwag Water District (BWD) is a government corporation established in It is responsible for water supply and sanitation for the town of Baliwag with a total population of 149,954 people. Its present service area covers all 27 barangays of the town which are all classified as either urban or highly urban. BWD draws water from 21 deep wells. Number of staff and salaries, and tariffs are under government influence. The utility has a partly-developed management information system with computerized billing, accounting and pumping systems. BWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). BWD staff members attended 130 training courses in BWD is the first and among the few water utilities outside the major cities that has a septage management program offering desludging services to customers. We commit to provide safe, adequate and affordable water and sanitation services and protect the environment through community participation. General Data About Connections : 25,995 Staff : 116 Annual O&M Costs : Php 140,961,877 Annual Collections : Php 150,792,402 Annual Billings : Php 147,485,609 Total Capital Expenditure : Php 198,314,785 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 12.65% internally generated reserves; 87.35% commercial loan Tariff Structure (Effective 1 June 2014) Category Residential Commercial A Commercial B Commercial C MINIMUM CHARGE* (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection which increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, payment centers and through credit and debit cards. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 1,229 new connections in Price of new connection starts at Php4,095 payable in 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Drilling of production well 152 m deep in Brgy. Pinagbarilan 2. Parallel pipeline program 150 mm diameter 3. Parallel pipeline program 100 mm diameter Consumer Service Average monthly consumption is about 18.9 m 3 per house connection. The water bill averages Php per month per house connection. Water is available 24 hours a day to all users. Applicants have to wait for about 7 days for a new connection to be made. Connection fees can be paid over a period of up to 12 months. Water quality is good with all 1,716 water samples taken complying with residual chlorine content requirement. There were 1,315 consumer complaints recorded while 2,569 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, and SMS text messaging. The utility has no specific policy for providing water for the poor. BWD provides desludging services to customers and non customers in its service area. Performance Highlights BWD provides 24-hour water supply at an average consumption of 125 lpcd with coverage of 86.7% of the population in its service area. NRW is 14.8% among the lowest with production 100% metered and with 92.3% of connections with working meters. Financial management is good with an operating ratio of 0.96,accounts receivable equivalent of 0.9 month and more than 100% collection efficiency. Average tariff of Php24.39 while lower than average is enough for the water district to cover O&M costs as well as replacements and debt service. Staff/1000 connections ratio of 4.5 is good at just above the lowest quartile. 78 Philippine Water Utilities Data Book 2015

93 Area Profile BALIWAG WATER SUPPLY Population: 149,954 1 Production/Distribution Comm'l 6% BALIWAG NRW 15% Average Daily Production 19,445 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 2,720 m 3 Service Area 3 Distribution pipes 45.1 sq km km Domestic 79% Service Connections House (5.0 persons/hc) 24,743 Public Tap 0 Commercial 1,252 Industrial 0 Institutional 0 Other 0 Total 25,995 Comm'l 16% Annual Water Use 7 7,097,506 m 3 Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 125 l/c/d Average Tariff Php24.39/m 3 Efficiency Indicators Domestic 84% Annual Water Billings 7 Php147,485,609 Unaccounted Water % Non-Revenue Water 14.8% Unit Production Cost Php19.86/m 3 Operating Ratio 0.96 Accounts Receivable 0.9 month Staff/1,000 Connections The population is for the present area served by the utility which is also that of the mandated area. 2 All 1,716 water samples taken in 2015 complied with residual chlorine content requirement.. 3 Total area of responsibility is covered by the water district. 4 The population not served by the water district draw water from private deep wells. 5 About 1,315 consumer complaints were registered in About 2,569 leaks were repaired in 2015 and 1,271 meters were either replaced or repaired. 7 Industrial and government use and billing are all under commercial. 8 Other costs include chemicals, other miscellaneous operating expenses Debt Service 7% Repairs 4% Power 14% Other 8 40% Personnel 35% and depreciation (Php25,591,899.95). Data as of Annual O&M Costs Php140,961,877 Baliwag 79

94 BAYAWAN Utility Profile Mission Statement BAYAWAN WATER DISTRICT Address : Lot 1, Blk N, Don Gaspar Vicente Subdivision, Brgy. Villareal, Bayawan City, Negros Oriental Telephone : (63 35) Fax : (63 35) bayawanwaterdistrict@ymail.com Website : Head : Alma L. Abrasaldo, General Manager Bayawan Water District (BAWAD) is a government corporation established in 1982 which took over the management of the city s waterworks system. It is responsible for water supply for the Bayawan City which has a total population of 117,900 people. The present service area of BAWAD is composed of 13 barangays of the city s 28 barangays and has a population density of 842 persons/km 2. The utility draws water mainly from spring sources and a well. Staff, salaries, appointments and tariffs are under government influence. The water district is following a master development plan covering BAWAD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a computerized billing and accounting system. About 10 of its staff members attended training courses in Improved living conditions of the target population of Bayawan City through 24 - hour clean drinking water. General Data About Connections : 4,680 Staff : 18 Annual O&M Costs : Php 20,872,282 Annual Collections : Php 24,839,396 Annual Billings : Php 24,978,961 Total Capital Expenditure : Php 26,618,464 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 100% government loan Tariff Structure (Effective 1 March 2016) Category Residential & Government Commercial Industrial Commercial A MINIMUM CHARGE (Php) * Commercial B Commercial C Bulk/ Wholesale (First 10 m 3 or less) COMMODITY CHARGE (Php/m 3 ) Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office and through bill collector. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 489 new connections in Price of new connection is Php3,900 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Non revenue water reduction. 2. Expansion of water treatment facility. 3. Expanded coverage to hinterland barangays. Consumer Service Average monthly consumption is about 14.3 m 3 per household of 6 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for 2 3 days for a new connection to be made. Connection fee is paid prior to connection. Water quality is good with only 2 water samples out of 330 samples taken during the year failing the required residual chlorine content test. There were 9,213 consumers complaints recorded and 2,822 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, and SMS text messaging. The water district allows subsidized water connection fees for the poor. Performance Highlights BAWAD provides water at 72 lpcd to its consumers at an average of 24 hours per day but to only 48.8% of the population in its service area. NRW is 29.3% just within the top quartile with production and consumption fully metered. Financial management is good with an operating ratio of 0.84, collection efficiency of 99% and accounts receivable equivalent is 0.7 month. Average tariff is above average at Php29.02/m 3 and is enough to cover O&M costs, depreciation and debt service. Staff/1000 connections ratio is good at 3.8, among those in the lowest quartile. The water district has to improve on its customer service by providing more water to its customers and increasing coverage in its service area. 80 Philippine Water Utilities Data Book 2015

95 Area Profile BAYAWAN BAYAWAN WATER SUPPLY Population: 56,736 1 Production/Distribution NRW 29% Average Daily Production 3,335 m 3 /d Groundwater 15% Surface Water 85% Treatment Type 2 Conventional Storage 1,620 m 3 Service Area 3 Distribution pipes 67.4 sq km 67 km Comm'l 7% Domestic 64% Service Connections Annual Water Use 7 1,217,310 m 3 House (6 persons/hc) 4,242 Public Tap (6.6 persons/pt) 4 Commercial 370 Industrial 0 Institutional 64 Other 0 Total 4,680 Comm'l 17% Service Indicators Service Coverage % Water Availability 24 hours/day Per Capita Consumption 72 l/c/d Average Tariff Php29.02/m 3 Efficiency Indicators Domestic 83% Annual Water Billings 7 Php24,978,961 Unaccounted Water % Non-Revenue Water 29.3% Unit Production Cost Php17.15/m 3 Operating Ratio 0.84 Accounts Receivable 0.7 month Staff/1,000 Connections 3.8 Repairs 8% Debt Service 18% Other 20% 1 The population is for the present area served by the utility. Power 6% 2 About 328 out of 330 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from tube wells and dug wells. 5 There were 9,213 consumer complaints registered in About 2,822 leaks were repaired in 2015 and 189 meters were either replaced or repaired. 7 Other costs include chemicals, transport costs, other miscellaneous operating expenses Personnel 48% and depreciation (Php3,261,230.51). Annual O&M Costs 8 Php20,872,282 Data as of Bayawan 81

96 BUTUAN Utility Profile Mission Statement BUTUAN CITY WATER DISTRICT Address : Gov. Jose A. Rosales Avenue, Butuan City Telephone : (63 85) ; Fax : (63 85) bcwd_pr@yahoo.com Website : Head : Engr. Anselmo L. Sang Tian, General Manager Butuan City Water District (BCWD) is a government corporation established in It is responsible for water supply for 55 of 86 barangays of Butuan City which has a total population of 337,063 people. The present service area of BCWD has a population density of 749 persons/km 2. The utility draws water from 5 deep wells and Taguibo River. Staff salaries, tariffs, appointments of staff and management and budget are under government influence. The utility is following a development plan covering BCWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and computerized billing & collection, and complaints systems. About 70 of its staff members attended training courses in Butuan City Water District, a service-oriented entity, endeavors to preserve the environment, deliver quality service and satisfy its customers. General Data About Connections : 41,024 Staff : 194 Annual O&M Costs : Php 271,061,735 Annual Collections : Php 290,894,123 Annual Billings : Php 287,585,355 Total Capital Expenditure : Php 71,954,175 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 86.6% internally generated reserves; 13.4% commercial loan Tariff Structure (Effective 1 September 2010) Category Residential Government Commercial I Commercial II Industrial Bulk/ Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 2. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district office, banks and designated payment centers. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 2,854 new connections in Price of new connection is Php2,250 payable prior to connection or over 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Infrastructure improvement to address turbidity of river source. 2. Reduction of non revenue water. 3. Extension of supply lines to built-up areas of the city. Consumer Service Performance Highlights Average monthly consumption is about 13.7 m 3 per household of 7 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 3-5 days for a new connection to be made. Connection fees can be paid prior to connection or over 12 months or less. Water quality can still be improved with 18 out of 2,684 water samples taken during the year lacking the required residual chlorine content. There were 42,176 consumer complaints recorded and 2,866 leaks repaired during the year. Consumers can complain in person at the water district office or by telephone, letter, or SMS text messaging. The utility has no specific policy for providing water for the poor. BCWD provides water at 68 lpcd to its consumers at an average of 24 hours per day to 84.2% of the population in its service area. The utility is affected by turbidity of its main river source, hence, the lowest per capita consumption. NRW is high as well at 35.6% with both production and consumption fully metered. Financial management is good with an operating ratio of 0.94, accounts receivable equivalent of 1.6 months and slightly over 100% collection efficiency. Average tariff is third highest at Php39.38/m 3 which is barely enough to cover O&M costs, a high debt service and depreciation. Staff/1000 connections ratio at 4.7 is better than the average. Its main concerns are its supply problem and high water losses which would hamper its ability to increase coverage. 82 Philippine Water Utilities Data Book 2015

97 Area Profile BUTUAN WATER SUPPLY Population: 337,063 1 Production/Distribution Average Daily Production 31,070 m 3 /d Groundwater 31% Surface Water 69% Treatment Type 2 Chlorination Storage 3,120 m 3 Service Area 3 Distribution pipes sq km km Comm'l/ Ind'l 7% Other 2% Domestic 55% BUTUAN NRW 36% Service Connections Annual Water Use 7 11,340,393 m 3 House (7 persons/hc) 37,876 Public Tap 0 Commercial 1,339 Industrial 1,336 Institutional 414 Other 59 Total 41,024 Comm'l/ Ind'l 26% Other 6% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 68 l/c/d Average Tariff Php39.38/m 3 Efficiency Indicators Domestic 68% Annual Water Billings 7 Php287,585,355 Unaccounted Water % Non-Revenue Water 35.6% Unit Production Cost Php23.90/m 3 Operating Ratio 0.94 Accounts Receivable 1.6 months Staff/1,000 Connections The population is for the present area served by the utility. Personnel 27% Power 4% Repairs 7% Debt Service 28% 2 All 2,684 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from other piped service providers and public tubewells with handpumps.. 5 There were 42,176 consumer complaints registered in Other 34% 6 About 2,866 leaks were repaired in 2015 and 3,229 meters were either replaced or repaired. 7 Other use and billing include institutional/government connections. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, and depreciation (Php54,496,685.15). Annual O&M Costs 8 Php271,061,735 Data as of Butuan 83

98 CABANATUAN Utility Profile Mission Statement General Data About CABANATUAN CITY WATER DISTRICT Address : 229 Maharlika Road, Dicarma District, Cabanatuan City Telephone : (63-44) to 47 Fax : (63-44) ccwd@ccwd.com.ph Website : Head : Mr. Mario G. Villasan, General Manager Cabanatuan City Water District (CCWD) is a government corporation established in It is responsible for water supply for the city of Cabanatuan with a total population of 297,426 people. Its present service area covers 72 of the 89 barangays of the city which are all classified as either urban or highly urban. CCWD draws water from 31 deep wells. Number of staff and their salaries and appointments, tariffs and budget are under government influence. The utility has a well developed management information system with computerized billing, accounting, pumping, treatment, payroll, warehousing and inventory systems. CCWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a master development plan covering 2015 to CCWD staff members attended 102 training courses in To provide safe water of the highest quality to the people of Cabanatuan City, anticipating emerging community demands while protecting the environment; ensure that water pressure is maintained at minimum of 10 psi 24 hours a day 365 days a year at affordable prices; and operate as a dynamic, responsible, self-sufficient quasi-public corporation. Connections : 39,531 Staff : 193 Annual O&M Costs : Php 299,121,692 Annual Collections : Php 393,571,931 Annual Billings : Php 342,826,040 Total Capital Expenditure : Php 236,860,672 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 78% internally generated reserves; 22% government loan Tariff Structure (Effective 1 October 2012) Category Residential & Government Commercial II Commercial A Commercial B Commercial C Bulk Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connections which increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. Lifeline minimum charge is Php All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office and payment centers. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 2,182 new connections in Price of new connection starts at Php6,000 payable at the start or in installment. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Reduction of non revenue water. 2. Expansion to unserved barangays. 3. Source development. Consumer Service Average monthly consumption is about 22.4 m 3 per house connection of 5-6 persons. The water bill averages Php per month per house connection. Water is available 24 hours a day to all users. Applicants have to wait for about 15 working days for a new connection to be made. Connection fees can be paid over a period of up to 12 months. Water quality is good with all 10,767 water samples taken in 2015 complying with residual chlorine content requirement. There were 113 consumer complaints and 5,712 customer feedbacks recorded while 5,996 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, , SMS text messaging and online media. The utility has a lifeline minimum charge for the poor. Performance Highlights CCWD rates high in customer satisfaction by providing 24-hour water supply with a high coverage of 99.7% and average consumption of 123 lpcd. NRW is 25.8% which is about average with production and consumption fully metered. Financial management is good with an operating ratio of 0.87, accounts receivable equivalent of 1.7 months and more than 100% bill collection efficiency. Tariffs at Php28.23/m 3 average are able to cover O&M costs, replacement costs and debt service and generate some earnings. Staff/1000 connections ratio is 4.9 which is just at the median. 84 Philippine Water Utilities Data Book 2015

99 Area Profile CABANATUAN WATER SUPPLY Population: 236,454 1 Production/Distribution Average Daily Production 44,868 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 6,546 m 3 Service Area 3 Distribution pipes 122 sq km 282 km Comm'l 11% Domestic 58% CABANATUAN Inst'l 5% NRW 26% Service Connections Annual Water Use 16,376,938 m 3 House (6 persons/hc) 35,498 Public Tap 0 Commercial 3,783 Industrial 0 Institutional 250 Other 0 Total 39,531 Comm'l 29% Inst'l 8% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 123 l/c/d Average Tariff Php28.23/m 3 Domestic 63% Efficiency Indicators Annual Water Billings Php342,826,040 Unaccounted Water % Non-Revenue Water 25.8% Unit Production Cost Php18.26/m 3 Operating Ratio 0.87 Accounts Receivable 1.7 months Staff/1,000 Connections 4.9 Power 21% Repairs 9% Debt Service 2% 1 The population is for the present area served by the utility. 2 All 10,767 water samples taken in 2015 passed the residual chlorine content test. Personnel 17% 3 The total area of responsibility is 191 sq km 4 The population not served by the water district draw water from wells with handpump. 5 About 113 consumer complaints were registered in 2015 with 5,712 feedbacks. 6 About 5,996 leaks were repaired in 2015 and 4,344 meters were either replaced or repaired. 7 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php58,180,303). Annual O&M Costs 7 Php299,121,692 Other 51% Data as of Cabanatuan 85

100 CAGAYAN DE ORO Utility Profile Mission Statement CAGAYAN DE ORO CITY WATER DISTRICT Address : Corrales Avenue, Cagayan de Oro City Telephone : (63 88) ; Fax : ( ) cowd@cowd.gov.ph Website : Head : Engr. Rachel M. Beja, General Manager Cagayan de Oro City Water District (COWD) is a government corporation established in 1976 which took over the management of the city s waterworks system. It is responsible for water supply for Cagayan de Oro City and Opol Municipality which have a total population of 749,881 people. The present service area of COWD is composed of 72 barangays of the combined 95 barangays of the city and Opol which has a population density of 1,261 persons/km 2. The utility draws water mainly from 26 wells and a spring source. It buys bulk water sourced from a river. Staff, salaries, appointments and tariffs are under government influence. The water district is following a master development plan covering COWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a computerized billing and accounting system. About 181 of its staff members attended training courses in We provide excellent water service to the community we serve. General Data About Connections : 88,076 Staff : 421 Annual O&M Costs : Php 607,557,121 Annual Collections : Php 922,821,324 Annual Billings : Php 914,358,887 Total Capital Expenditure : Php 135,924,717 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : no data available Tariff Structure (Effective 1 May 2014) AREA MAIN SERVICE AREA YOUNGSVILLE SUBDIVISION Category Residential Government Commercial Industrial Residential Government MINIMUM CHARGE (Php) * Commercial Industrial (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4 and 10. charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, ATMs, banks and payment centers. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 3,418 new connections in Price of new connection is Php1,820 payable prior to connection. 4. There is no sewerage charge on the water bill. Commodity Priority Need of Utility 1. Additional production wells or alternate source of water. 2. Non revenue water reduction. 3. Service area or pipeline expansion. Consumer Service Average monthly consumption is about 22.0 m 3 per household of 7 persons. The water bill averages Php per month per household. Water is available 22 hours a day to most users. Applicants have to wait for 3 days for a new connection to be made. Connection fee is paid all at the start. Water quality is good with all 1,272 water samples taken during the year passing the required residual chlorine content test. There were 27,637 consumers complaints recorded and 6,391 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone or letter. The utility has allocated funds for LGU projects especially relocation sites for calamity victims. Performance Highlights COWD provides water at 103 lpcd to its consumers at an average of 22 hours per day to 99.5% of the population in its service area. NRW is the highest at 54.3% with production and consumption fully metered. Financial management is good with an operating ratio of 0.66, collection efficiency of over 100% and accounts receivable equivalent is 1.8 months. Average tariff is sixth highest at Php34.51/m 3 resulting in the fourth lowest operating ratio with revenues easily covering O&M cost, depreciation and debt service. Staff/1000 connections ratio at 4.8 just below the median. NRW reduction and additional sources are its main concerns. 86 Philippine Water Utilities Data Book 2015

101 Area Profile CAGAYAN DE ORO CAGAYAN DE ORO WATER SUPPLY Population: 616,532 1 Production/Distribution Comm'l/ Ind'l 6% Other 3% Average Daily Production 158,767 m 3 /d Groundwater 75% Surface Water 25% Treatment Type 2 Chlorination Storage 15,008 m 3 Service Area 3 Distribution pipes sq km km Domestic 37% NRW 54% Service Connections House (7.0 persons/hc) 80,927 Public Tap 0 Commercial 6,739 Industrial 0 Institutional 337 Other 73 Total 88,076 Service Indicators Other 6% Annual Water Use 7 57,950,037 m 3 Domestic 67% Service Coverage % Water Availability 5 22 hours/day Per Capita Consumption 103 l/c/d Average Tariff Php34.51/m 3 Comm'l/ Ind'l 27% Efficiency Indicators Annual Water Billings 7 Php914,358,887 Unaccounted Water % Non-Revenue Water 54.3% Unit Production Cost Php10.48/m 3 Operating Ratio 0.66 Accounts Receivable 1.8 months Staff/1,000 Connections The population is for the present area served by the utility. 2 All 1,272 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from Level 2 service providers Personnel 16% Power 18% Repairs 6% Debt Service 21% dug wells and private wells. 5 There were 27,637 consumer complaints registered in About 6,391 leaks were repaired in 2015 and 2,547 meters were either replaced or repaired. 7 Other use and billing include institutional/government connections. 8 Other costs include chemicals, other miscellaneous operating expenses and depreciation (Php77,229,640). Bulk supply is for purchase of treated water. Bulk Supply 25% Other 14% Annual O&M Costs 8 Php607,557,121 Data as of Cagayan de Oro 87

102 CAMARINES NORTE Utility Profile Mission Statement CAMARINES NORTE WATER DISTRICT Address : Vinzons Avenue, Barangay. Lag-on, Daet, Camarines Norte Telephone : (63 54) Fax : (63 54) loc cnwd1974@yahoo.com Website : Head Maria Antonia B. F. Boma, General Manager Camarines Norte Water District (CNWD) is a government corporation established in 1973 which took over the management of the province s waterworks system. It is responsible for water supply for 7 towns which have a total population of 377,461 people. The present service area of CNWD is composed of 102 barangays of the 7 towns 175 barangays. The utility draws water mainly from 8 spring intakes and 6 wells. Staff, salaries, appointments and tariffs are under government influence. The water district is following a master development plan covering CNWD has an annual report for 2015 but it is not available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a computerized billing system. About 52 of its staff members attended training courses in (Note: In January 2016 CNWD entered into a joint venture agreement with PrimeWater for the water supply improvement, rehabilitation, expansion, construction and management of septage facilities of CNWD that changed the corporate structure of the utility.) To ensure a 24-hour supply of potable water; to lead in watershed/environment management; to maintain corporate viability and stability towards sustained technological advancement; and, to optimize development of personnel skills for enhanced delivery of service. General Data About Connections : 26,138 Staff : 77 Annual O&M Costs : Php 143,832,613 Annual Collections : Php 162,517,404 Annual Billings : Php 161,120,679 Total Capital Expenditure : Php 334,494,183 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 16.1% internally generated reserves; 4.5% government grant; and 79.4% government loan Tariff Structure (Effective 1 August 2014) Category Residential Government Commercial Industrial MINIMUM CHARGE (Php) * (First 10 m 3 or less) COMMODITY CHARGE (Php/m 3 ) Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, through bill collectors or payment centers. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 980 new connections in Price of new connection starts at Php3, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Source development. 2. Water supply system rehabilitation. 3. Service area expansion. Consumer Service Average monthly consumption is about 17.1 m 3 per household of 4-5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for 3 weeks for a new connection to be made. Connection fee is paid prior to connection. Water quality is good with all 11,685 water samples taken during the year passing the required residual chlorine content test. There were 503 consumers complaints recorded and 656 leaks repaired during the year. Consumers can complain in person at the water district office or by telephone, letter, , SMS text messaging and social media. The water district provides water points and independent piped systems for far flung areas. Performance Highlights CNWD provides water at 121 lpcd to its consumers at an average of 24 hours per day to only 48.0% of the population in its service area. NRW is 21.2% with production only 48.5 metered and consumption 99.8% metered. Financial management is good with an operating ratio of 0.89, collection efficiency of 101% and accounts receivable equivalent is 1.8 months. Average tariff is just above average at Php27.44/m 3 but enough to cover O&M costs, debt service and depreciation. Staff/1000 connections ratio is very good at 2.9, the fourth lowest. Full metering of production and consumption will help determine the real extent of water losses. The large area to cover in the province poses a challenge to the water district to expand its services. 88 Philippine Water Utilities Data Book 2015

103 Area Profile CAMARINES NORTE CAMARINES NORTE WATER SUPPLY Population: 269,610 1 Production/Distribution Comm'l 7% Other 5% NRW 21% Average Daily Production 20,403 m 3 /d Groundwater 6% Surface Water 94% Treatment Type 2 Chlorination Storage 4,232 m 3 Service Area 3 Distribution pipes no data km Domestic 67% Service Connections Annual Water Use 7 7,447,135 m 3 House (4.65 persons/hc) 24,094 Public Tap (133 persons/pt) 76 Commercial 1,588 Industrial 0 Institutional 380 Other 0 Total 26,138 Comm'l 19% Other 7% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 121 l/c/d Average Tariff Php27.44/m 3 Efficiency Indicators Domestic 74% Annual Water Billings 7 Php161,120,679 Unaccounted Water % Non-Revenue Water 21.2% Unit Production Cost Php19.31/m 3 Operating Ratio 0.89 Accounts Receivable 1.8 months Staff/1,000 Connections 2.9 Personnel 35% Power 5% Repairs 4% Debt Service 24% 1 The population is for the present area served by the utility. 2 All 11,685 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is 1,299 sq km 4 The population not served by the water district draw water from rural water works systems, tube wells and dug wells. 5 There were 503 consumer complaints registered in Other 32% 6 About 656 leaks were repaired in 2015 and 896 meters were either replaced or repaired. 7 Other use and billing are for institutional/government connections including public taps. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, and depreciation (Php29,834,532.41). Annual O&M Costs 8 Php143,832,613 Data as of Camarines Norte 89

104 METRO CEBU Utility Profile Mission Statement General Data About METRO CEBU WATER DISTRICT Address : Magallanes Street corner Lapu-Lapu Street, Cebu City Telephone : (63 32) Fax : (63 32) mcwd@cvis.net.ph or gmo@mcwd.gov.ph Website : Head : Engr. Noel R. Dalena, Acting General Manager Metro Cebu Water District (MCWD) is a government corporation established in 1974 which took over the management of the city s waterworks system that dates back to It is responsible for water supply of Cebu City and 7 other cities and municipalities with a total population of 2,275,929 people. MCWD s present service area a population density of 5,021 persons/km 2. The utility draws its water supply from 125 deep wells, one surface water source, desalination and purchase of raw and treated water. Staff salaries and appointment and tariffs are under government influence. The utility has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed management information system with computerized billing, accounting, warehouse inventory, mapping, monitoring and data banking systems. About 832 of its staff members attended training courses in MCWD is committed to undertake continuing exploration and development activities aimed at the preservation and sustainability of our water resources; to continuously improve our capability to provide proper services; to operate and maintain our facilities in an optimal manner; to nurture a highly-motivated workforce with a strong spirit of collaboration and upheld and inspired by a competent management team with sound and prudent financial management. Connections : 170,655 Staff : 854 Annual O&M Costs : Php 1,473,738,014 Annual Collections : Php 1,028,794,804 Annual Billings : Php 1,653,644,672 Total Capital Expenditure : Php 671,464,224 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : no data provided Tariff Structure (Effective 1 January 2015) Communal Category Regular** Subdivisions Condominiums taps MINIMUM CHARGE* (Php) (Php) MINIMUM (Php) MINIMUM (Php) (First 10 m 3 or less) #Units x10 m 3 #x First 10 m COMMODITY CHARGE COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (m 3 ) (Php/m 3 ) (m 3 ) (Php/m 3 ) #Units x10 m #Units x10 m #Units x10 m Next 10 m up Succeeding m Succeeding m *Minimum charges are for ½ connection and increase with size of connection from ¾ to 6 (communal) or 10 (regular & condominium). Commodity charges remain the same regardless of connection size. Bulk rates apply to subdivisions and condominiums. ** Regular connection rates apply to residential and commercial/industrial/government connections. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district office and branches or in banks and payment centers. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 11,024 new connections in Price of new connection is Php4,500 payable over 12 months or more. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Water source. 2. Financing for expansion. 3. Mainlines renewal. Consumer Service Performance Highlights Average monthly consumption is about 24.0 m 3 per household of about 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 3-7 days for a new connection to be made. Connection fee is paid over 12 months or more. Water quality is good with only 1.09% out of 1,790 water samples taken during the year failing the residual chlorine tests. There were 9,918 consumers complaints recorded and 9,842 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, SMS text messaging, and . The utility provides water to the urban poor through community-managed communal taps with lower water rates. MCWD provides water at 154 lpcd to its consumers at an average of 24 hours per day but to only 65.5% of the population in its service area. NRW is just below average at 23.6%. Both production and consumption are fully metered. Financial management is good with an operating ratio of 0.89, collection efficiency of 99% and accounts receivable equivalent of 1.9 months. Staff/1000 connections ratio is just above the median at 5.0. The average tariff is slightly higher than the average. Tariffs can adequately cover O&M costs, depreciation and debt service with some earnings. Its main concern is financing expansion to unserved areas for which it may have to increase tariff. Water source is still a problem for which MCWD is buying water from a joint venture company with the private sector. NRW is another concern, hence, the need to rehabilitate main lines as part of the NRW reduction efforts. 90 Philippine Water Utilities Data Book 2015

105 Area Profile METRO CEBU METRO CEBU WATER SUPPLY Population: 1,305,400 1 Production/Distribution Condo Subd 4% NRW 23% Average Daily Production 212,722 m 3 /d Groundwater 73% Surface Water 2% Other Sources 2 25% Treatment Type 3 Conventional Storage 32,670 m 3 Service Area 4 Distribution pipes 260 sq km km Comm'l Inst'l 11% Domestic 62% Service Connections Annual Water Use 8 77,643,374 m 3 House (5.1 persons/hc) 166,620 Public Tap (40 persons/pt) 91 Commercial 3,570 Industrial (Condominiums) 72 Institutional (Government) 211 Other (Subdivisions) 5 91 Total 170,655 Comm'l Inst'l 23% Condo Subd 5% Service Indicators Service Coverage % Water Availability 6 24 hours/day Per Capita Consumption 154 l/c/d Average Tariff Php27.88/m 3 Efficiency Indicators Domestic 72% Annual Water Billings 8 Php1,653,644,672 Unaccounted Water % Non-Revenue Water 23.6% Unit Production Cost Php18.98/m 3 Operating Ratio 0.89 Accounts Receivable 1.9 months Staff/1,000 Connections 5.0 Personnel 13% Power 4% Bulk Purchase 25% 1 The population is for the present area served by the utility. 2 Other sources include desalination (2.3%) and purchase of raw water (23.2%). 3 Includes slow sand filter, chlorination and some desalination. About 1.09% out of 1,790 water samples failed the residual chlorine tests 4 Total area of responsibility is 677 sq. km. 5 The population not served by the water district draw water from other service providers and private tube wells. 6 There were 9,918 consumer complaints registered in About 9,842 leaks were repaired in 2015 while 17,457 meters were either replaced. 8 Institutional use and billing refer to government. 9 Other cost includes chemicals, miscellaneous O&M expenses & depreciation (Php137,111,441). Data as of Other 46% Annual O&M Costs 9 Php1,473,738,014 Debt Service 12% Metro Cebu 91

106 DASMARIÑAS Utility Profile Mission Statement DASMARIÑAS WATER DISTRICT Address : Camerino Avenue, Zone I, Dasmariñas, Cavite Telephone : (63 46) Fax : (63 46) dasmawater@dasmawater.com Website : Head : Engr. Alfredo S. Silva, General Manager Dasmariñas Water District (DWD) is a government corporation established in 1979 which took over the management of the municipal waterworks system that dates back to It is responsible for water supply of the whole town which is composed of 75 barangays with a total population of 659,019 people and a population density of 7,312 persons/km 2. The utility draws water from 111 wells. Staffs, salaries, appointment of top management, development budget and tariffs are under government influence. DWD currently has no master development plan. The utility has an annual report for 2004 which is not available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed management information system with a billing and collection system that is computerized. About 169 of its staff members attended training courses in We will provide adequate, safe, potable and affordable water to all residents of Dasmarinas, Cavite with comprehensive and balance personnel system and programs designed to uplift morale and promote integrity, efficiency and responsiveness in the implementation of its water related programs. We are committed to instill public awareness regarding water resources protection and water conservation so as to improve the quality and quantity of water which affects our health and livelihood. General Data About Connections : 102,511 Staff : 601 Annual O&M Costs : Php 576,431,429 Annual Collections : Php 622,130,491 Annual Billings : Php 627,237,477 Total Capital Expenditure : Php 534,469,980 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 1 January 2015) CHARGES Residential Government Commercial Industrial Commercial A Commercial B Commercial C Bulk Wholesale MINIMUM (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 10. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 2,707 new connections in Price of new connection is Php3,700 payable prior to connection or over a period of 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility Consumer Service 1. Additional water source. 2. Highly skilled workers. 3. Technological systems advancement and upgrade. Average monthly consumption is about 18.7 m 3 per household of 6 persons. The water bill averages Php per month per household. Water is available 20 hours a day to most users. Applicants have to wait for about a week for a new connection to be made. Connection fee is paid prior to connection or over 12 months or less. Water quality is good with all 121,545 water samples taken during the year passing the residual chlorine content tests. There were 10,014 consumers complaints recorded and 13,554 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, and SMS text messaging. The utility provides water to the urban poor with individual connections or through communal, block or public faucets which have lower residential water rates. Performance Highlights DWD provides 20 hour water supply to 93.4% of the population in its service area at 103 lpcd. NRW is below average and at the median at 21.9% with both consumption and production fully metered. Financial resource management is relatively well with an operating ratio of 0.92 and accounts receivable equivalent of 1.7 months and collection efficiency of 99%. Average tariff is average at Php25.98/m 3 which is enough to cover O&M expenses and replacements. DWD funds capital development costs from its earnings. Staff/1000 connections ratio is higher than average at 5.9. The utility needs additional water sources to increase water available to its customers which is among the utilities in the lowest quartile. 92 Philippine Water Utilities Data Book 2015

107 Area Profile DASMARIÑAS DAMARIÑAS WATER SUPPLY Population: 659,019 1 Production/Distribution Comm'l/ Ind'l 13% Other 1% NRW 22% Average Daily Production 84,699 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 10,000 m 3 Service Area 3 Distribution pipes 90.1 sq km km Domestic 64% Service Connections House (6 persons/hc) 87,533 Public Tap (20 persons/pt) 135 Commercial 13,964 Industrial 662 Institutional 217 Other 0 Total 102,511 Service Indicators Comm'l/ Ind'l 29% Annual Water Use 30,914,963 m 3 Other 7 2% Service Coverage % Water Availability 5 20 hours/day Per Capita Consumption 103 l/c/d Average Tariff Php25.98/m 3 Efficiency Indicators Annual Water Billings Php627,237,477 Domestic 69% Unaccounted Water % Non-Revenue Water 21.9% Unit Production Cost Php18.65/m 3 Operating Ratio 0.92 Accounts Receivable 1.7 months Staff/1,000 Connections This is also the population for the area of responsibility of the utility. 2 All 121,545 water samples taken in 2015 passed the residual chlorine content test. 3 The total area of responsibility is the same as the present service area. 4 The population not served by the water district draw water from subdivision water systems. 5 There were 10,014 consumer complaints registered in About 13,554 leaks were repaired in 2015 and 2,842 meters were either replaced or repaired. 7 Other use and billing include institutional/government connections. Bulk Supply 0.3% Other 34% Personnel 18% Power 32% Repairs 16% 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, and depreciation (Php55,902,135). Treated water bulk supply was 11,922 m 3. Annual O&M Costs Php576,431,429 Data as of Dasmariñas 93

108 DUMAGUETE Utility Profile Mission Statement DUMAGUETE CITY WATER DISTRICT Address : Circumferential Road, DARO, Dumaguete City, Negros Oriental Telephone : (63 35) Fax : (63 35) dumaguetewd@yahoo.com Website : Head : Mr. Esperato A. Dicen, General Manager Dumaguete City Water District (DCWD) is a government corporation established in It is responsible for water supply of the whole city which is composed of 30 barangays with a total population of 131,377 people and a population density of 3,690 persons/km 2. The utility draws water from 18 wells. Staff, salaries, appointment of staff and top management, and tariffs are under government influence. DCWD is currently following a master development plan covering 2017 to The utility has an annual report for 2015 which is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed management information system with computerized billing, accounting, pumping and water treatment systems that are computerized. About 60 of its staff members attended training courses in DCWD operates a waste water treatment facility in cooperation with the city government. DCWD is committed to the total concessionaire s satisfaction through efficient and effective water supply and service, assured reasonable water rates and enhanced financial viability, and adherence to technological advancement as well as innovation in its operations. General Data About Connections : 29,468 Staff : 199 Annual O&M Costs : Php 168,633,167 Annual Collections : Php 204,038,239 Annual Billings : Php 187,325,296 Total Capital Expenditure : Php 35,877,336 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 15% internally generated reserves; 85% government loan Tariff Structure (Effective 1 May 2012) CHARGES Residential Government Commercial Semi Commercial A Semi - Commercial B Semi - Commercial C Wholesale Bulk Sale MINIMUM (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) , COMMODITY Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 2. Commodity charges remain the same regardless of connection size. 1 All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, through banks and payment centers. 2 Tariffs are regulated by the Local Water Utilities Administration. 3 There were 2,193 new connections in Price of new connection is Php2,870 payable prior to connection or over a period of 12 months or more. 4 There is a septage removal charge on the water bill. Priority Need of Utility 1. Additional water source and rehabilitation of existing wells. 2. Extension of transmission and distribution lines. 3. Construction of water reservoir. Consumer Service Performance Highlights Average monthly consumption is about 18.4 m 3 per household of 4-5 persons. The water bill averages Php per month per household. Water is available 20 hours a day to most users. Applicants have to wait for a day for a new connection to be made. Connection fee is paid prior to connection or over 12 months or more. Water quality is good with all 1,520 water samples taken during the year passing the residual chlorine content requirement. There were 2,153 consumers complaints recorded and 5,293 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, and social media. The utility provides water to the urban poor through Operation Tabang with easy connection and reconnection terms. DCWD provides 20-hour water supply to 98.9% of the population in its service area at 134 lpcd. NRW is among those in the highest quartile at 30.6% with both consumption and production fully metered. Financial resource management is relatively well with an operating ratio of 0.97 and accounts receivable equivalent of 1.4 months and collection efficiency of more than 100%. Average tariff is Php25.05/m 3 which is enough to cover O&M expenses, replacement costs and debt service. Staff/1000 connections ratio is among those in the highest top quartile at 6.8. The water district s main concerns are capital expenses for additional sources, expansion and additional storage to increase hours of supply and reach more customers. 94 Philippine Water Utilities Data Book 2015

109 Area Profile DUMAGUETE WATER SUPPLY Population: 131,377 1 Production/Distribution NRW 31% DUMAGUETE Average Daily Production 29,512 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 4,580 m 3 Service Area 3 Distribution pipes 35.7 sq km km Other 7 4% Comm'l/ Ind'l 12% Domestic 53% Service Connections House (4.5 persons/hc) 25,931 Public Tap 0 Commercial 3,020 Industrial 0 Institutional 325 Other (Shipping Vessels) 192 Total 29,468 Annual Water Use 7 10,771,961 m 3 Other 7% Service Indicators Service Coverage % Water Availability 5 20 hours/day Per Capita Consumption 134 l/c/d Average Tariff Php25.05/m 3 Comm'l/ Ind'l 30% Domestic 63% Efficiency Indicators Annual Water Billings 7 Php187,325,296 Unaccounted Water % Non-Revenue Water 30.6% Unit Production Cost Php15.65/m 3 Operating Ratio 0.97 Accounts Receivable 1.4 months Staff/1,000 Connections 6.8 Power 16% Repairs 8% Debt Service 5% Other 16% 1 The population is for the present area served by the utility. 2 All 1,520 water samples taken in 2015 passed the residual chlorine content requirement. 3 This is also the total area of responsibility. 4 The population not served by the water district draw water from private wells. 5 There were 2,153 consumer complaints registered in About 5,293 leaks were repaired in 2015 and 1,759 meters were either replaced or repaired. Personnel 55% 7 Other use and billing include institutional connections. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php9,847,431). Data as of Annual O&M Costs 8 Php168,633,167 Dumaguete 95

110 GEN MARIANO ALVAREZ Utility Profile GEN MARIANO ALVAREZ WATER DISTRICT Address : Block 04, Lot 01, Congressional Road, Brgy. Poblacion 2, GMA, Cavite Telephone : (63 46) Fax : (63 46) gmawaterdistrict@yahoo.co.in Website : Head : Juliet M. Nacita, General Manager GMA Water District (GMAWD) is a government corporation established in 1987 and took over operations of the water supply system from the National Housing Authority in It is responsible for water supply for 22 out of 27 barangays of the municipality of General Mariano Alvarez with a total population of 160,000 people. Its present service area has a population density of 14,482 persons/km 2. GMAWD draws groundwater from 20 deep wells. Number of staff, salaries, tariffs and appointment of top management are under government influence. The utility is following a master development plan covering It has a partly-developed management information system and meter reading, billing and collection systems that are computerized. GMAWD has an annual report for 2015 that is available to the general public. About 45 of its staff members attended various training courses in Mission Statement Tumugon sa hamon ng panahon sa larangan ng patubig sa pinakamataas na antas at maging huwaran sa pantay, makatao at makakalikasang paglilingkod sa bayan ng General Mariano Alvarez. General Data About Connections : 15,323 Staff : 123 Annual O&M Costs : Php 103,486,005 Annual Collections : Php 114,880,091 Annual Billings : Php 116,093,591 Total Capital Expenditure : Php 92,666,393 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves (general fund) Tariff Structure (Effective 1 September 2011) Category Residential Government Commercial Industrial Commerci al A Commercial B Commercial C Bulk/ Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district Office or to the bill collector. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 1,096 new connections in Price of new connection is Php2,340 plus cost of materials. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Water safety plan. 2. Protection of the environment. 3. Water sustainability. Consumer Service Average monthly consumption is about 18.9 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 22 hours a day to all users. Applicants have to wait for about 3-5 days for a new connection to be made. Connection fee can be paid prior to connection or over a period of up to 12 months. Water quality is good with all 16 water samples taken during the year complying with the required residual chlorine content. There were 2,804 consumers complaints recorded while 2,840 leak repairs were made during the year. Consumers can complain in person at the water utility office or by letter, telephone, , website and SMS text message. The utility has no specific policy for providing water for the poor. Performance Highlights Water is available 22 hours a day to all its consumers. Water coverage is only 64.3%. Per capita consumption of 118 lpcd is sufficient for proper hygiene and still low enough for water conservation. NRW of 19.5% is better than the average with full metering for both production and consumer use. GMAWD is managing its finances well with an operating ratio of 0.89, accounts receivable equivalent of 0.6 month, and collection efficiency of 99%. It is not dependent on grants for capital investment in the last 5 years and is funding expansion through internally generated reserves. Tariffs of Php33.44/m 3 are seventh highest and are able to cover O&M costs, depreciation and debt service from previous loans. However, staff/1000 connections is the highest at 8.0. The utility needs to increase coverage and availability. 96 Philippine Water Utilities Data Book 2015

111 Area Profile GEN MARIANO ALVAREZ GEN MARIANO ALVAREZ WATER SUPPLY Population: 118,750 1 Production/Distribution Comm'l 7% Other 1% NRW 19% Average Daily Production 11,810 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 240 m 3 Service Area 3 Distribution pipes 8.2 sq km km Domestic 73% Service Connections House (5.0 persons/hc) 14,603 Public Tap 0 Semi Commercial 494 Commercial 179 Institutional 45 Other 2 Total 15,323 Annual Water Use 7 4,310,499 m 3 Comm'l 14% Other 1% Service Indicators Service Coverage % Water Availability 5 22 hours/day Per Capita Consumption 118 l/c/d Average Tariff Php33.44/m 3 Efficiency Indicators Domestic 85% Annual Water Billings Php116,093,591 Unaccounted Water % Non-Revenue Water 19.5% Unit Production Cost Php24.01/m 3 Operating Ratio 0.89 Accounts Receivable 0.6 month Staff/1,000 Connections 8.0 Power 27% Repairs 3% Debt Service 5% Other 15% 1 The population is for the present area served by the utility. 2 All 16 water samples taken in 2015 complied with residual chlorine requirement.. 3 Total area of responsibility is 9.7 sq km. 4 The population not served by the water district draw water from deep wells. 5 There were 2,804 consumer complaints registered in About 2,840 leaks were repaired in 2015 and 364 meters were either replaced or repaired. 7 Other use includes institutional or government use. Personnel 50% 8 Other costs include chemicals,transport and other miscellaneous operating expenses and depreciation (Php6,786,426.38). Data as of Annual O&M Costs Php103,486,005 GM Alvarez 97

112 GUIMBA Utility Profile GUIMBA WATER DISTRICT Address : Corner Faigal & Danzalan Streets, Sta. Veronica District, Guimba, Nueva Ecija Telephone : (63 44) Fax : (63 44) gwdcoc295@yahoo.com Website : Head : Engr. Felixberto C. Legarda, General Manager Guimba Water District (GWD) is a government corporation set up in 1987 and started operating in It is responsible for water supply for the town of Guimba with a total population of 118,655 people. Its present service area covers only 52 of the town s 64 barangays and has a population density of 200 persons/km 2. GWD draws water from 6 deep wells at 6 pumping stations. Number of staff and salaries, appointment of staff and top management, and tariffs are under government influence. The utility has a computerized billing system. GWD has an annual report for 2015 but it is not available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). Eleven (11) members of its staff attended training courses in Mission Statement Makapagbigay ng lubos na kasiyahan sa aming mga taga tangkilik ng serbisyo ng tubig sa pamamagitan ng pagbibigay ng ligtas, malinis at masaganang tubig at isang pantay-pantay at tapat na paglilingkod sa abot ng aming makakaya. General Data About Connections : 7,966 Staff : 58 Annual O&M Costs : Php 42,154,692 Annual Collections : Php 53,062,924 Annual Billings : Php 48,629,208 Total Capital Expenditure : Php 24,015,060 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 1 January 2005) Category Domestic/ Government Commercial Industrial Commercial A Commercial B Commercial C Bulk/ Wholesale MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 1,111 new connections in Price of new connection is Php2,400 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Extension to 12 remaining barangays. 2. Additional 3 pumping stations. 3. Increase water pressure. Consumer Service Average monthly consumption is about 15.9 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for only 3 working days for a new connection to be made. Connection fee has to be paid prior to connection. Water quality is good with all 132 samples taken during the year passing the residual chlorine content requirement. There were 141 complaints recorded in Consumers can complain in person at the water utility office or by telephone and SMS text messaging. All 708 leaks reported were repaired. The utility has no specific policy for providing water for the poor but will cover all within its area of responsibility. Performance Highlights GWD provides 24-hour water supply to 98.8% of the population in its service area at 105 lpcd. Consumption while among the lowest is sufficient for health and hygiene needs and good for water conservation. NRW of 8.6% is the third lowest with both production and consumption fully metered. Financial management is good with an operating ratio of 0.87, accounts receivable equivalent of 1.7 months, and more than 100% collection efficiency. It has an average tariff of Php29.99/m 3 which is just lower than the highest quartile. However, it is enough to cover O&M costs, depreciation and debt service of previous loans. Capital development for the last 5 years were from the utility s earnings. The utility has the third highest staff/1000 connections ratio at 7.3. Its main concerns include extension of coverage and better service reliability and pressure. 98 Philippine Water Utilities Data Book 2015

113 Area Profile GUIMBA GUIMBA WATER SUPPLY Population: 39,830 1 Production/Distribution Comm'l/ Ind'l 7% Other 4% NRW 9% Average Daily Production 4,859 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 1,000 m 3 Service Area 3 Distribution pipes sq km km Domestic 80% Service Connections House (5 persons/hc) 7,415 Public Tap 0 Commercial 459 Industrial 0 Institutional 92 Other 0 Total 7,966 Service Indicators Comm'l/ Ind'l 15% Annual Water Use 7 1,773,487 m 3 Other 6% Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 105 l/c/d Average Tariff Php29.99/m 3 Domestic 79% Efficiency Indicators Annual Water Billings 7 Php48,629,208 Unaccounted Water 6 8.6% Non-Revenue Water 8.6% Unit Production Cost Php23.77/m 3 Operating Ratio 0.87 Accounts Receivable 1.7 months Staff/1,000 Connections The population is for the present area served by the utility. 2 All 132 water samples taken in 2015 passed the residual chlorine content test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from tube wells and dug wells. 5 About 141 consumer complaints were registered in About 708 leaks were repaired in 2015 and 374 meters were either replaced or repaired. 7 Other use and billing include institutional connections. Personnel 38% Other 11% Power 15% Repairs 3% Debt Service 33% 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php5,452,161). Annual O&M Costs 8 Php42,154,692 Data as of Guimba 99

114 KIDAPAWAN Utility Profile Mission Statement METRO KIDAPAWAN WATER DISTRICT Address : Barangay Lanao, Kidapawan City, North Cotabato Telephone : (63 64) ; Fax : (63 64) metrokidapawan_wd@yahoo.com Website : Head : Stella M. Gonzales, General Manager Metro Kidapawan Water District (MKWD) is a government corporation established in 1976 which took over the management of the local government s waterworks system. It is responsible for water supply for the four towns of Kidapawan, Makilala, Magpet and Matalam which has a total population of 352,608 people. The present service area of MKWD is composed of 61 barangays of the 4 towns 144 barangays and has a population density of 108 persons/km 2. The utility draws water mainly from 2 spring sources and a river. Staff, salaries, appointments and tariffs are under government influence. The water district is following a master development plan covering MKWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a well developed management information system and a computerized billing and accounting system. About 141 of its staff members attended training courses in MKWD provides cost effective services and environmentally sensitive management of water resources that is committed to service, development and self reliance. General Data About Connections : 28,320 Staff : 156 Annual O&M Costs : Php 130,410,333 Annual Collections : Php 155,105,635 Annual Billings : Php 152,890,593 Total Capital Expenditure : Php 20,500,805 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : internally generated reserves and government loan Tariff Structure (Effective 1 August 2004) Category Residential & Government Commercial Semi Commercial A MINIMUM CHARGE (Php) * Semi Commercial B Semi Commercial C Bulk/ Wholesale (First 10 m 3 or less) COMMODITY CHARGE (Php/m 3 ) Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. These rates are for consumers in Kidapawan, Makilala and Magpet. Rates in Matalam have slightly lower minimum charges and commodity charges up to 30 m 3 consumption and higher beyond. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office and banks. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 1,980 new connections in Price of new connection is Php3,264 payable over 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Development of water sources. 2. Water distribution coverage for waterless barangays. 3. Additional service connections. Consumer Service Average monthly consumption is about 16.0 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 20 hours a day to most users. Applicants have to wait for a week for a new connection to be made. Connection fee can be paid over a period of up to12 months. Water quality is good with all 1,880 water samples taken during the year passing the required residual chlorine content test. There were 15,590 consumers complaints recorded and 7,054 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone and SMS text messaging. The utility has no specific policy for providing water to the poor. Performance Highlights MKWD provides water at 105 lpcd to its consumers at an average of only 20 hours per day and to only 67.3% of the population in its service area. NRW is 20.3% which is better than the average with production and consumption fully metered. Financial management is good with an operating ratio of 0.69, collection efficiency of 101%, and accounts receivable equivalent of 1.0 month. Average tariff at Php24.86/m 3 is lower than the average but more than enough to cover O&M costs, depreciation and debt service with enough earnings. Staff/1000 connections ratio at 5.5 is slightly higher than the average. Its main concerns are increased coverage through additional connections and expansion to waterless barangays. 100 Philippine Water Utilities Data Book 2015

115 Area Profile KIDAPAWAN KIDAPAWAN WATER SUPPLY Population: 210,301 1 Production/Distribution Average Daily Production 21,131 m 3 /d Groundwater Nil Surface Water 100% Treatment Type 2 Slow sand filter Storage 5,452 m 3 Service Area 3 Distribution pipes 1,938.5 sq km km Domestic 62% Comm'l/ Ind'l 15% NRW 20% Other 3% Service Connections Annual Water Use 7 7,712,892 m 3 House (5 persons/hc) 24,981 Public Tap 0 Commercial 3,339 Industrial 0 Institutional 0 Other 0 Total 28,320 Comm'l/ Ind'l 34% Other 3% Service Indicators Service Coverage % Water Availability 20 hours/day Per Capita Consumption 105 l/c/d Average Tariff Php24.86/m 3 Efficiency Indicators Domestic 63% Annual Water Billings 7 Php152,890,593 Unaccounted Water % Non-Revenue Water 20.3% Unit Production Cost Php16.91/m 3 Operating Ratio 0.85 Accounts Receivable 1.0 month Staff/1,000 Connections 5.5 Power 0.3% Repairs 44% 1 The population is also the population of the area of responsibility. 2 All 1,880 water samples taken in 2015 passed the residual chlorine test. 3 This is also the total area of responsibility. Personnel 25% 4 The population not served by the water district draw water from tube wells and shallow wells. 5 There were 15,590 consumer complaints registered in About 7,053 leaks were repaired in 2015 and 2,102 meters were either replaced or repaired. 7 Other use and billing include institutional connections. 8 Other costs include chemicals, transport costs, miscellaneous operating expenses. and depreciation (Php18,796,678.26). Power cost could be part of repairs & maintenance. Other 16% Annual O&M Costs 8 Php130,410,333 Debt Service 15% Data as of Kidapawan 101

116 MUÑOZ Utility Profile MUÑOZ WATER DISTRICT Address : E. Bayuga Street, Poblacion South, Science City of Muñoz, Nueva Ecija Telephone : (63 44) Fax : (63 44) munozwaterdistrict@yahoo.com Website : Head : Engr. Rogelio L. Miguel, General Manager Muñoz Water District (MWD) is a government corporation established in 1987 and started full operations in It is responsible for water supply for 14 out of 37 barangays of the city of Muñoz with a total population of 49,904 people. Its present service area has a population density of 1,292 persons/km 2. MWD draws groundwater from 5 deep wells. Number of staff, salaries and tariffs are under government influence. The utility is following a master development plan covering It has a partly-developed management information system and a billing system that is computerized. MWD has an annual report for 2015 that is available to the general public. All 27 of its staff members attended training courses in Mission Statement To uplift the quality of life through continuous delivery of safe, adequate and viable water to the public with a well defined system of operation to assure an efficient and responsive customer service. General Data About Connections : 4,202 Staff : 27 Annual O&M Costs : Php 22,223,535 Annual Collections : Php 27,023,325 Annual Billings : Php 27,323,021 Total Capital Expenditure : Php 14,812,567 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 91.3% internally generated reserves, 4.35% government grant and 4.35% government loan Tariff Structure (Effective 1 January 2010) Category Domestic Government Commercial Commercial Commercial Bulk/ Industrial A Industrial B Industrial C Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) up *Minimum charges are for ½ connections and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district office. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 348 new connections in Price of new connection is Php2,600 for a ½ connection and it increases with size and distance from water mains. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Expansion to other barangays. 2. Upgrade to hydraulically efficient water distribution system. 3. Develop and protect water sources. Consumer Service Average monthly consumption is about 20.0 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to all users. Applicants have to wait for about 15 days for a new connection to be made. Connection fee has to be paid prior to connection. Water quality is fairly good with 52 of 60 water samples taken during the year passing the residual chlorine content requirements. There were 235 consumers complaints recorded while 241 leak repairs were made during the year. Consumers can complain in person at the water utility office or by letter, telephone, and SMS text message. The utility has no specific policy for providing water for the poor. Performance Highlights MWD provides 24-hour water supply to its customers with coverage of 88.8% of its population in its service area. Per capita consumption of 131 lpcd is more than sufficient for proper hygiene and still low enough for water conservation. NRW of 17.6% is just outside the lowest quartile with full metering for both production and consumer use. MWD is managing its finances well with an operating ratio of 0.81, accounts receivable equivalent of 0.96 month, and collection efficiency of 98.9%. It is not dependent on grants for capital investment and is funding expansion through internally generated reserves. Average tariffs of Php26.67/m 3 which is the average among the utilities are able to cover O&M costs as well as expansion costs. However, staff/1000 connections ratio is in the top quartile among the highest at 6.4. Main concerns of MWD are developing additional sources to be able to expand services to other barangays and improving its distribution process. 102 Philippine Water Utilities Data Book 2015

117 Area Profile MUÑOZ MUÑOZ WATER SUPPLY Population: 25,200 1 Production/Distribution Average Daily Production 3,408 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 273 m 3 Service Area 3 Distribution pipes 19.5 sq km 23.9 km Comm'l/ Ind'l 7% Other 7 3% NRW 18% Domestic 72% Service Connections House (5.0 persons/hc) 3,729 Public Tap (5.0 persons/pt) 2 Commercial 398 Industrial 0 Institutional 64 Other 7 Total 4,200 Comm'l/ Ind'l 18% Annual Water Use 1,243,791 m 3 Other 7 4% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 109 l/c/d Average Tariff Php26.67/m 3 Domestic 81% Efficiency Indicators Annual Water Billings Php27,323,021 Unaccounted Water % Non-Revenue Water 17.6% Unit Production Cost Php17.86/m 3 Operating Ratio 0.81 Accounts Receivable 1.0 month Staff/1,000 Connections The population is for the present area served by the utility. 2 About 52 of 60 water samples taken in 2015 passed the residual chlorine test. 3 Total area of responsibility is 28.5 sq. km. 4 The population not served by the water district draw water from other service providers and shallow wells. 5 About 235 consumer complaints were registered in About 241 leaks were repaired in 2015 and 241 meters were either replaced or repaired. 7 Other use and billing include institutional connections. Repairs 3% Debt Service 4% Power 14% Other 37% Personnel 42% 8 Other costs include chemicals, other miscellaneous operating expenses and depreciation (Php2,902,427). Data as of Annual O&M Costs Php22,223,535 Muñoz 103

118 SAN PABLO Utility Profile Mission Statement SAN PABLO CITY WATER DISTRICT Address : Maharlika Highway, San Gabriel, San Pablo City, Laguna Telephone : (63 49) ; to 70 Fax : (63 49) spcwd_ogm@yahoo.com Website : Head : Engr. Alejandro R. Evangelista, General Manager San Pablo City Water District (SPCWD) is a government corporation established in 1974 which took over the management of the city s waterworks system. It is responsible for water supply for 79 of 80 barangays of San Pablo City which has a total population of 273,450 people. The present service area of SPCWD has a population density of 967 persons/km 2. The utility draws water from 9 deep wells and 7 spring sources of which bulk treated water is purchased from 2 of these springs. Staff salaries and tariffs are under government influence. The utility is following a master development plan covering SPCWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a computerized billing and collection system. About 52 of its staff members attended training courses in To contribute to the improvement of the quality of life of the residents of San Pablo City by providing potable, adequate and affordable water supply in the entire city while remaining to be self reliant and financially viable water district. General Data About Connections : 37,572 Staff : 182 Annual O&M Costs : Php 218,120,038 Annual Collections : Php 245,396,520 Annual Billings : Php 238,247,155 Total Capital Expenditure : Php 204,288,672 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 88% internally generated reserves; 12% commercial loan Tariff Structure (Effective 1 September 2012) Category Residential Commercial Commercial Commercial Commercial Bulk/ Government Industrial A B C Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 10. Commodity charges remain the same regardless of connection size. 1 All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, banks and SM Department Store collection centers. 2 Tariffs are regulated by the Local Water Utilities Administration. 3 There were 1,320 new connections in Price of new connection is Php2,880 Payable prior to connection or over 12 months or more. 4 There is no sewerage charge on the water bill. Priority Need of Utility 1. Construction of additional sources of water. 2. Upgrading and improvement of water treatment facilities. 3. District metering by pressure zones. Consumer Service Average monthly consumption is about 23.1 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about a week or two for a new connection to be made. Connection fee can be paid at the start or over 12 months or more. Water quality is good with all 1,832 water samples taken during the year passing the required residual chlorine content test. There were 389 consumers complaints recorded and 4,745 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone and letter. The utility allows for basic application charges to be paid over a maximum of 24 months. Performance Highlights SPCWD provides water at 152 lpcd to its consumers at an average of 24 hours per day to 92.7% of the population in its service area. NRW is 20.9% which is better than and below the average with production and consumption fully metered. Financial management is fairly good with an operating ratio of 0.92, over 100% collection efficiency and accounts receivable equivalent of 1.1 months which is the median. Average tariff is reasonable at Php21.54/m 3 which is lower than the average and is enough to cover O&M costs, depreciation, and debt service from previous loans. Staff/1000 connections ratio is better than average. It plans to manage pressures through district metering, construct additional production and treatment facilities. 104 Philippine Water Utilities Data Book 2015

119 Area Profile SAN PABLO SAN PABLO WATER SUPPLY Population: 188,680 1 Production/Distribution Comm'l/ Ind'l 8% Other 2% NRW 21% Average Daily Production 38,319 m 3 /d Groundwater 14% Surface Water 86% Treatment Type 2 Chlorination Storage 8,115 m 3 Service Area 3 Distribution pipes sq km km Domestic 69% Service Connections Annual Water Use 7 13,986,288 m 3 House (5 persons/hc) 34,969 Public Tap 0 Commercial 2,283 Industrial 48 Institutional 270 Other 2 Total 37,572 Service Indicators Comm'l/ Ind'l 18% Other 5% Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 152 l/c/d Average Tariff Php21.54/m 3 Efficiency Indicators Domestic 77% Annual Water Billings 7 Php238,247,155 Unaccounted Water % Non-Revenue Water 20.9% Unit Production Cost Php15.60/m 3 Operating Ratio 0.92 Accounts Receivable 1.1 months Staff/1,000 Connections The population is for the present area served by the utility. Power 10% Repairs 14% Debt Service 2% Other 24% 2 All 1,832 water samples taken in 2015 passed the residual chlorine content test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from other service providers. 5 There were 389 consumer complaints registered in About 4,745 leaks were repaired in 2015 and 2,160 meters were either replaced or repaired. Personnel 44% Bulk Supply 6% 7 Other use and billing include institutional/government connections. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, depreciation (Php26,715,588). Bulk Supply is for purchase of 2,233,301 cu m of treated water. Annual O&M Costs 8 Php218,120,038 Data as of San Pablo 105

120 SANTA ROSA Utility Profile SANTA ROSA (NE) WATER DISTRICT Address : Santa Rosa Fort Magsaysay Road, Barangay Rizal, Santa Rosa, Nueva Ecija Telephone : (63 44) Fax : (63 44) santarosa_wd@yahoo.com.ph Website : Head : Arch. Joel Felix H. Bernardo, General Manager Santa Rosa (NE) Water District (SRWD) is a government corporation established in It is responsible for water supply for the town of Santa Rosa with a total population of 69,467 people. Its present service area covers 32 of the town s 33 barangays and nearby barangays in Jaen town (2) and Cabanatuan City (1). SRWD draws water from 10 deep wells. Number of staff and salaries, and tariffs are under government influence. The utility has a partly-developed management information system with a computerized billing system. SRWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). Eleven staff members attended training courses in Mission Statement Maging mabuting halimbawa and Santa Rosa Water District sa iba pang ahensya and gobyerno. Maipatupad ng buong katapatan ang lahat ng alitutuning isinasaad ng batas at regulasyon ng Santa Rosa Water District. Makapagserbisyo ng tama at makuha ang kasiyahan ng lahat ng tumatangkilik sa tanggapang ito. General Data About Connections : 9,344 Staff : 45 Annual O&M Costs : Php 45,543,922 Annual Collections : Php 46,961,960 Annual Billings : Php 47,518,201 Total Capital Expenditure : Php 65,850,000 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 48% internally generated reserves; 52% commercial loan Tariff Structure (Effective 1 January 2009) Category Residential/ Government Commercial/ Industrial Commercial A Commercial B Commercial C Bulk/ Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection which increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 1,054 new connections in Price of new connection is Php1,195 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional water source in Barangay La Fuente 2. Additional water source in Barangay Soledad. 3. Improvement of existing facilities. Consumer Service Average monthly consumption is about 19.9 m 3 per household of 6 persons. The water bill averages Php per month per household. Water is available 24 hours a day to all users. Applicants have to wait for about 7 days for a new connection to be made. Connection fees are paid all at the start. Water quality is good with all 134 water samples taken complying with residual chlorine content requirement. There were 4,148 consumer complaints recorded while 1,358 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone, SMS text messaging and thru meter reader. The utility has no specific policy for providing water for the poor. Performance Highlights SRWD provides 24-hour water supply to 92.9% of the population in its service area with an average per capita consumption of 109 lpcd. NRW is sixth lowest at 14.3% with both production and consumption fully metered. Financial management is good with an operating ratio of 0.96 and accounts receivable equivalent of 0.3 month and collection efficiency of 99%. Tariffs are able to cover O&M costs as well as replacements and debt service at Php21.38/m 3. Funding for capital development in the last 5 years were funded from an almost equal mix of loans and earnings. Staff/1000 connections ratio is better than average at 4.8. Its main concerns are additional water sources and improvement of existing facilities. 106 Philippine Water Utilities Data Book 2015

121 Area Profile SANTA ROSA SANTA ROSA WATER SUPPLY Population: 56,064 1 Production/Distribution Comm'l 6% NRW 14% Average Daily Production 7,103 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 2,063 m 3 Service Area 3 Distribution pipes sq km 95.6 km Domestic 80% Service Connections House (6 persons/hc) 8,681 Public Tap 0 Commercial 565 Industrial 0 Institutional 98 Other 0 Total 9,344 Annual Water Use 7 2,592,703 m 3 Domestic 88% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 109 l/c/d Average Tariff Php21.38/m 3 Efficiency Indicators Comm'l 12% Annual Water Billings 7 Php47,518,201 Unaccounted Water % Non-Revenue Water 14.3% Unit Production Cost Php17.57/m 3 Operating Ratio 0.96 Accounts Receivable 0.3 month Staff/1,000 Connections 4.8 Power 16% Repairs 2% Debt Service 12% 1 The population is for the present area served by the utility. 2 All 134 water samples taken in 2015 passed the residual chlorine content test. 3 The total area of responsibility is sq km. 4 The population not served by the water district draw water from tube wells. 5 There were 4,418 consumer complaints registered in About 1,358 leaks were repaired in 2015 and 194 meters were either replaced or repaired. 7 Domestic use and billing include those for institutional connections. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php6,846,083). Personnel 34% Annual O&M Costs 8 Php45,543,922 Other 36% Data as of Santa Rosa 107

122 SIBULAN Utility Profile SIBULAN WATER DISTRICT Address : Nillas Street, Poblacion, Sibulan, Negros Oriental Telephone : (63 35) Fax : (63 35) sibulanwaterdistrict@yahoo.com Website : Head : Engr. Teresita P. Mendez, General Manager Sibulan Water District (SIWAD) is a government corporation set up in It is responsible for water supply for the town of Sibulan with a total population of 51,519 people. Its present service area covers 14 of the town s 16 barangays and has a population density of 600 persons/km 2. SIWAD draws water from 4 deep wells, 6 spring sources and bulk supply purchase. Number of staff and salaries, appointment of staff and top management, and tariffs are under government influence. The utility has a computerized billing system. SIWAD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). Mission Statement We are committed to provide adequate, safe, potable and affordable water. Because we are a public utility firm, full customer satisfaction is our index of success. General Data About Connections : 7,153 Staff : 52 Annual O&M Costs : Php 34,244,294 Annual Collections : Php 32,716,156 Annual Billings : Php 33,355,431 Total Capital Expenditure : Php 36,798,081 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 85% government grant; 15% internally generated reserves Tariff Structure (Used in 2015) Category Residential/ Government Commercial Industrial Commercial A Commercial B Commercial C MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 2. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 603 new connections in Price of new connection starts at Php2,500 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Improvement of water system. 2. Additional water sources. 3. Construction of reservoir. Consumer Service Average monthly consumption is about 16.6 m 3 per household of 4-5 persons. The water bill averages Php per month per household. Water is available 22 hours a day to most users. Applicants have to wait for about one working day for a new connection to be made. Connection fee has to be paid prior to connection. Water quality is good with all 51 samples taken during the year passing the residual chlorine content requirement. There were 3,432 complaints recorded in Consumers can complain in person at the water utility office or by telephone and letter. All 1,040 leaks reported were repaired. The utility has no specific policy for providing water for the poor. Performance Highlights SIWAD provides 22-hour water supply to 78.2% of the population in its service area at 136 lpcd. NRW of 24.8% is almost at the average with consumption fully metered but production is estimated through volumetric measurement. Financial management is fair with an operating ratio of 1.03, accounts receivable equivalent of 1.1 months and 98.1% collection efficiency. Average tariff at Php22.46/m 3 is lower than the average. The utility has the third highest staff/1000 connections ratio at 7.3. The utility has to improve on its coverage, water available to consumers, and staff efficiency. 108 Philippine Water Utilities Data Book 2015

123 Area Profile SIBULAN SIBULAN WATER SUPPLY Population: 35,990 1 Production/Distribution Other 3% NRW 25% Average Daily Production 5,411 m 3 /d Groundwater 73% Surface Water 27% Treatment Type 2 Chlorination Storage 200 m 3 Service Area 3 Distribution pipes 60.0 sq km 68.6 km Comm'l/ Ind'l 4% Domestic 68% Service Connections Annual Water Use 7 1,975,101 m 3 House (4.5 persons/hc) 6,792 Public Tap 0 Commercial 240 Industrial 47 Institutional 74 Other 0 Total 7,153 Comm'l/ Ind'l 12% Other 4% Service Indicators Service Coverage % Water Availability 5 22 hours/day Per Capita Consumption 136 l/c/d Average Tariff Php22.46/m 3 Efficiency Indicators Domestic 84% Annual Water Billings 7 Php33,355,431 Unaccounted Water % Non-Revenue Water 24.8% Unit Production Cost Php17.34/m 3 Operating Ratio 1.03 Accounts Receivable 1.1 months Staff/1,000 Connections 7.3 Bulk Supply 1% Other 8% Personnel 22% Power 11% 1 The population is for the present area served by the utility. 2 All 51 water samples taken in 2015 passed the residual chlorine content test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from other piped water service providers, tubes wells and dug wells. 5 About 3,432 consumer complaints were registered in Debt Service 20% Repairs 38% 6 About 1,040 leaks were repaired in 2015 and 152 meters were either replaced or repaired. 7 Other use and billing include institutional connections. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php2,523,298). Bulk supply purchased is 40,000 m 3. Annual O&M Costs 8 Php34,244,294 Data as of Sibulan 109

124 SILAY Utility Profile SILAY CITY WATER DISTRICT Address : Jose C. Locsin Avenue, Fortuna Subdivision, Silay City, Negros Occidental Telephone : (63 34) Fax : (63 34) silaywd@yahoo.com.ph Website : Head : Mr. Jose Luis G. Ledesma Jr, General Manager Silay City Water District (SICIWA) is a government corporation established in It took over from the LGU-run Silay Waterworks System which dates back to the 1930s. It is responsible for water supply for the city of Silay with a total population of 126,595 people. Its present service area covers 10 of the city s 16 barangays and has a population density of 582 persons/km 2. SICIWA draws water from 5 deep wells. Appointment of top management and tariffs are under government influence. The utility has a master development plan covering 2015 to It has an annual report for 2015 that is available to the public. SICIWA also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly developed management information system with a computerized billing system. Five of the utility s staff members attended training courses in Mission Statement The best water district in Negros Island contributing to the quality of life of the people of Silay by providing them safe, potable, adequate, sustainable water supply. General Data About Connections : 6,392 Staff : 27 Annual O&M Costs : Php 38,476,296 Annual Collections : Php 46,672,750 Annual Billings : Php 43,656,580 Total Capital Expenditure : Php 9,085,250 Average capital expenditure/connection/year: Php (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 29 October 2010) Category Residential/ Government Commercial Industrial Commercial A Commercial B Commercial C MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) up *Minimum charges are for ½ connection which increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills can be paid at banks or at the water utility office. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 215 new connections in Price of new connection is Php2,450 payable over 12 months or less. 4. There is no sewerage charge on the water bill. Priority Need of Utility Consumer Service Performance Highlights 1. Non revenue water reduction. 2. New source development. 3. Expansion of service coverage by waterline extension. Average monthly consumption is about 17.1 m 3 per household of 5 persons. The water bill averages Php per month per connection. Water is available 24 hours a day to most users. Applicants have to wait for about 7 days for a new connection to be made. Connection fee can be paid over 12 months or less. Water quality looks good as all 640 samples taken passed the residual chlorine content tests. There were 1,009 consumer complaints recorded while 598 leaks were repaired during the year. Consumers can complain in person at the water utility office, by telephone or . The utility allows consumers to pay connection and reconnection fees in staggered monthly payments. SICIWA provides its consumers 24-hour water supply with an average consumption of 113 lpcd but to only 40.6% of the population in its service area. The utility needs to reduce its NRW of 48.2% which is the fourth highest. Both production and consumption are fully metered. Financial management is good with operating ratio of 0.88, accounts receivable equivalent of 0.3 month and more than 100% collection efficiency. Average tariff of Php32.27/m 3 is almost among the highest but is enough to cover O&M costs, depreciation and debt service from previous loans. Recent capital expenditures were funded from earnings. Staff/1000 connections ratio of 4.2 is near the lowest quartile. Its main concern is expanding coverage. 110 Philippine Water Utilities Data Book 2015

125 Area Profile SILAY SILAY WATER SUPPLY Population: 78,048 1 Production/Distribution Average Daily Production 7,158 m 3 /d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 930 m 3 Service Area 3 Distribution pipes sq km 43.4 km Comm'l 3% Domestic 48% Other 1% NRW 48% Service Connections Annual Water Use 2,612,661 m 3 House (5.0 persons/hc) 6,104 Public Tap 0 Commercial 232 Industrial 0 Institutional 38 Other (refilling stations) 18 Total 6,392 Comm'l 10% Other 2% Service Indicators Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 113 l/c/d Average Tariff Php32.27/m 3 Efficiency Indicators Annual Water Billings Php43,656,580 Domestic 88% Unaccounted Water % Non-Revenue Water 48.2% Unit Production Cost Php14.73/m 3 Operating Ratio 0.88 Accounts Receivable 0.3 month Staff/1,000 Connections 4.2 Power 19% Repairs 4% Debt Service 11% 1 The population is for the present area served by the utility. 2 All 640 water samples taken in 2015 passed the residual chlorine content test. 3 The total area of responsibility is sq km 4 The population not served by the water district draw water from shallow wells and springs. 5 About 1,009 consumer complaints were registered in About 598 leaks were repaired in 2015 and 299 meters were either replaced or repaired. 7 Other use and billing are for institutional connections. Refilling stations are under commercial. 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses and depreciation (Php4,304,747). Personnel 17% Annual O&M Costs Php38,476,296 Other 49% Data as of Silay 111

126 TAGAYTAY Utility Profile Mission Statement General Data About TAGAYTAY CITY WATER DISTRICT Address : Tagaytay-Amadeo Road, Barangay Kaybagal Central, Tagaytay City, Cavite Telephone : (63 46) Fax : (63 46) tagaytaywaterdistrict@hotmail.com Website : Head : Ruth E. Ambion, General Manager Tagaytay City Water District (TCWD) is a government corporation established in 1977 which took over the management of the city s waterworks system. It is responsible for water supply for 34 barangays of Tagaytay City and 2 other barangays of an adjacent town which has a total population of 69,648 people. The present service area of TCWD has a population density of 1,035 persons/km 2. The utility draws water mainly from 3 spring sources and 13 deep wells. Staff, salaries, appointments and tariffs are under government influence. The water district is following a master development plan covering TCWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a computerized billing and accounting system. About 18 of its staff members attended training courses in Tagaytay City Water District, a service-oriented and socially conscious public utility agency, professionally manned by highly motivated workforce, shall be a partner towards the sustainable development of Tagaytay City and its environs by providing people access to sufficient and clean drinking water, and appropriate sewerage services with due consideration to the viability of its operation. Connections : 17,412 Staff : 70 Annual O&M Costs : Php 171,989,026 Annual Collections : Php 230,989,552 Annual Billings : Php 235,797,300 Total Capital Expenditure : Php 271,231,342 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 1 April 2015) Category Residential Commercial Commercial Commercial Commercial Bulk/ Government Industrial A B C Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m 3 Php/m up *Minimum charges are for ½ connection and increase with size of connection from ¾ to 4. Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office and banks. 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 798 new connections in Price of new connection is Php4,200 payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Water source. 2. Septage program. 3. NRW reduction. Consumer Service Average monthly consumption is about 21.3 m 3 per household of 5 persons. The water bill averages Php per month per household. Water is available 12 hours a day to most users. Applicants have to wait for a day for a new connection to be made. Connection fee is paid at the start prior to connection. Water quality is good with all 12,450 water samples taken during the year passing the required residual chlorine content test. There were 10,957 consumers complaints recorded and 2,703 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, and SMS text messaging. The utility allows for subsidized rates for residential connections. Performance Highlights TCWD provides water at 140 lpcd to its consumers at an average of only 12 hours per day to 97.9% of the population in its service area. NRW is 15.2% with production and consumption fully metered. Financial management is mixed with an operating ratio of 0.73 but collection efficiency is 98% and accounts receivable equivalent is 3.0 months. Average tariff is the highest at Php49.41/m 3 due to high pumping cost but is enough to cover O&M expenses, depreciation and debt service from previous loans. Staff/1000 connections ratio is at the median at 4.0. Availability at 12 hours per day is second lowest also the consequence of it high elevation and pumping head. Additional sources are needed for the rapidly developing city. 112 Philippine Water Utilities Data Book 2015

127 Area Profile TAGAYTAY WATER SUPPLY Population: 67,281 1 Production/Distribution Average Daily Production 15,415 m 3 /d Groundwater no data Surface Water no data Treatment Type 2 Chlorination Storage 5,892 m 3 Service Area 3 Distribution pipes 65.0 sq km 260 km Comm'l/ Ind'l 24% TAGAYTAY Other 1% NRW 15% Domestic 60% Service Connections Annual Water Use 7 5,626,417 m 3 House (5 persons/hc) 13,171 Public Tap 0 Commercial 978 Industrial 0 Institutional 72 Other 0 Total 14,221 Other 1% Domestic 47% Service Indicators Service Coverage % Water Availability 5 12 hours/day Per Capita Consumption 140 l/c/d Average Tariff Php49.41/m 3 Efficiency Indicators Comm'l/ Ind'l 52% Annual Water Billings 7 Php235,797,300 Unaccounted Water % Non-Revenue Water 15.2% Unit Production Cost Php30.57/m 3 Operating Ratio 0.73 Accounts Receivable 3.0 months Staff/1,000 Connections 4.9 Power 48% Repairs 6% Debt Service 1% Other 23% 1 The population is for the present area served by the utility. 2 All 12,450 water samples taken in 2015 passed the residual chlorine test. 3 The total area of responsibility is 70.0 sq km 4 The population not served by the water district draw water dug wells and springs. 5 About 10,957 consumer complaints were registered in About 2,703 leaks were repaired in 2015 and 532 meters were either replaced or repaired. 7 Other use and billing include institutional/government connections. Personnel 22% 8 Other costs include chemicals, transport costs, other miscellaneous operating expenses, depreciation (Php25,849,091). Annual O&M Costs 8 Php171,989,026 Data as of Tagaytay 113

128 ZAMBOANGA Utility Profile Mission Statement ZAMBOANGA CITY WATER DISTRICT Address : Pilar Street, Zone IV, Zamboanga City Telephone : (63 62) Fax : (63 62) aguaesvida@zcwd.gov.ph Website : Head : Mr. Leonardo Rey D. Vazquez, General Manager Zamboanga City Water District (ZCWD) is a government corporation established in 1974 taking over the city waterworks system which dates back to It is responsible for the water supply, sewerage and sanitation services for 58 out of 98 barangays of the city of Zamboanga with a total population of 861,799 people. The present service area of ZCWD has a population density of 1,165 persons/km 2. The utility draws its water supply from a major river source, a spring and 21 deep wells. It has a master development plan covering Number of staff, salaries and tariffs are under government influence. The utility has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed management information system with computerized billing, collection, production and SMS notification systems. About 290 of its staff members attended training courses in Zamboanga City Water District exists to (i) provide adequate, affordable and sustainable supply of potable water; (ii) develop and protect the city s water resources; and (iii) manage wastewater system in accordance with national and international policies and standards. General Data About Connections : 55,759 Staff : 351 Annual O&M Costs : Php 466,294,166 Annual Collections : Php 614,371,530 Annual Billings : Php 594,889,419 Total Capital Expenditure : Php 477,838,901 Average capital expenditure/connection/year: Php1, (Over the last 5 years) Source of Investment Funds : 66% internally generated reserves; 14% government loan; and 20% commercial loan Tariff Structure (Effective 1 January 2015) Category Residential Government Commercial /Industrial Semi- Commercial MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php/m 3 ) (First 10 m 3 or less) COMMODITY CHARGE Consumption (m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) (Php/m 3 ) Over *Minimum charges are for ½ connections which increase with size of connection from ¾ up to 4. Residential minimum charge for 3/8 connection is Php Commodity charges remain the same regardless of connection size. 1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district office, bank or automated teller machines (ATM). 2. Tariffs are regulated by the Local Water Utilities Administration. 3. There were 2,079 new connections in Price of new connection is Php3,500 for clusters and Php4,600 for individual connections payable all at the start or over 12 months or more. 4. Sewerage charge is 50% of the water charge. Bulk Priority Need of Utility 1. Reduction of non revenue water. 2. Develop additional water supply through construction of impounding dam. 3. Increase in service connections/ coverage. Consumer Service Performance Highlights Average monthly consumption is about 23.7 m 3 per household of about 5 persons. The water bill averages Php per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 5 days for a new connection to be made. Connection fee is paid prior to connection or over 12 months or more. Water quality is good as all 701 water samples taken during the year passed the residual chlorine content tests. There were 23,675 consumers complaints recorded and 4,865 leaks repaired during the year. Consumers can complain in person at the water utility office or by letter, , telephone and SMS text messaging. The utility provides water to the urban poor at 3/8 rates with lower minimum charge. ZCWD provides water at 156 lpcd to its consumers at an average of 24 hours per day but to only 49.7% of the population in its service area. NRW is high at 50.7%, the third highest with production fully metered and 97% of consumption effectively metered. Operating ratio is 0.78, more than enough for revenues to cover O&M costs as well as debt service and depreciation. Accounts receivable equivalent is 2.1 months with collection efficiency of a little over 100%. Staff/1000 connections ratio is 6.3. Average tariff is eighth highest at Php32.90/m 3 but covers O&M costs, depreciation and debt service adequately. Its main concerns are increase in coverage and NRW reduction for which it has sought the help of the private sector. Both production and consumption are fully metered. 114 Philippine Water Utilities Data Book 2015

129 Area Profile ZAMBOANGA ZAMBOANGA WATER SUPPLY Population: 672,745 1 Production/Distribution Average Daily Production 100,391 m 3 Groundwater 17% Surface Water 83% Treatment Type 2 Conventional Storage 30,000 m 3 Service Area 3 Distribution pipes sq km km Comm'l Ind'l 8% Domestic 38% Other 3% NRW 51% Service Connections House (5 persons/hc) 49,598 Public Tap 0 Commercial 5,705 Industrial 22 Institutional 434 Other 0 Total 55,759 Service Indicators Other 7% Annual Water Use 7 36,642,740 m 3 Domestic 65% Service Coverage % Water Availability 5 24 hours/day Per Capita Consumption 140 l/c/d Average Tariff Php32.90/m 3 Efficiency Indicators Comm'l Ind'l 28% Annual Water Billings 7 Php594,889,419 Unaccounted Water % Non-Revenue Water 50.7% Unit Production Cost Php12.73/m 3 Operating Ratio 0.80 Accounts Receivable 2.1 months Staff/1,000 Connections The population is for the present area served by the utility. 2 All 701 water samples taken in 2015 passed the residual chlorine content test. Water from wells Debt Service 10% Other 41% goes through chlorination only. 3 Total area of responsibility is 1,483.4 sq. km. 4 The population not served by the water district draw water from tubewells and springs 5 About 23,675 consumer complaints were registered in About 4,865 leaks were repaired in 2015 and 10,768 meters were replaced and 1,109 repaired. 7 Other use and billing include institutional connections. Repairs 5% Power 8% Personnel 36% 8 Other costs include chemicals, transport, other miscellaneous operating expenses and depreciation (Php40,764,465). Data as of Annual O&M Costs 8 Php466,294,166 Zamboanga 115

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