URBAN WATER AND SEWERAGE AUTHORITY

Transcription

1 PERFORMANCE INDICATORS: A: Technical Indicators (i) URBAN WATER AND SEWERAGE AUTHORITY ANNUAL PROGRESS REPORT (JULY 2007 TO JUNE 2008) FINANCIAL YEAR 2007/2008 Supply and Demand: (a) Estimated water demand (m 3 /annum): 10,800,000 (b) Quantity of water produced (m 3 /annum): 8,739,000m 3 (c) Total number of pumps available: 9 Number of pumps operating: 8 (d) Total length of water mains (km): (ii) Production from various sources (in m 3 ): Names of Sources Mindu Reservoir Gravity Sources Total Design Capacity m 3 /d 24,000 6,000 30,000 Present Capacity m 3 /d 21,000 4,000 25,000 Production previous year 7,165,300 1,867,500 9,032,800 Production this year 7,028,750 1,710,250 8,739,000 (iii) Billed Water: (a) Quantity of billable water (m 3 /annum): 6,794,115.47m 3 (Billable water= water produced less leakage) (b) Actual quantity of water billed (m 3 /annum): 6,502, m 3 (c) Number of bills prepared: 191,191.*, dispatched: 183,456, paid: 146,234 (iv) Quality of Water Produced for the Financial Year 2008/2009 : Parameter ph Turbidity Total Dissolved Solids Chlorine Residual Chlorides Fluorides Iron Manganese Nitrates E-Coli 1

2 Unit (NTU) (mg/l) (mg/l) (mg/l) (mg/l) (mg/l) (mg/l) (mg/l) (nos/mil) Total no. of samples tested No. of samples complied (v) Quantity of chemicals consumed: Chemicals Coagulant (Alum) Algae floc 19S Calcium Hypochlorites Lime Magnafloc Soda Ash (kgs) Total (kgs) (kg) (kgs) (kgs) (litres) Quantity 42, ,000 86, , N.A. Total Cost (Tshs) 26,475, ,874, ,083, ,815, Energy Consumption (a) KWH consumed during the Financial Year 2007/2008 : 3,553,139 (b) Maximum KVA recorded during the Financial Year 2007/2008 : 2,153 (c) Other energy consumed during the Financial Year 2007/2008: 14,842 litres of petrol, 66,939 litres of diesel. B: Service Indicators (i) Average hours of service per day: 23.2 hours (ii) Proportion of consumers with 24 hours service in percentage: Estimated to be 51%. (iii) Number of new water customers was 850 and total number of customers todate is 18,891 (iv) Number of sewerage customers todate 747 (v) Number of new meters installed: 686: and total to date: 15,263: Working: 14,484: Not working: 779 (disconnected) (vi) Number of disconnections: 5,834: reconnections: 6,048: illegal connections: 23: meter bypass 83: (vii) Number of kiosks:- Total: 101: Working 92: Not working: 9 2

3 (viii) Cost of 20 litres Jerrycan: By vendors: 15Tshs. By Authority: 7.00 Tshs. (ix) No. of poor households identified to date: 830 (x) No. of poor households getting free water: 483 (of course water is paid for by MORUWASA) (xi) Distribution of connections Category Zones Domestic Institution Commercial Industries/Garages Total I 3, ,200 II 2, ,675 III 2, ,497 IV 2, ,791 V 1, ,912 VI 1, ,933 VII 3, ,883 Others TOTAL 17, ,891 (xii) Total number of metered connections Category Domestic Institution Commercial Industries/ Garages Total Total 14, ,263 Working 13, ,484 3

4 (xiii) Number and percentage of population served: Category Institutional Household Yard tap Kiosk Total Total population ,560 Population Served* 43, ,815 79,320 17, ,305 Percentage * estimated figures (xiv) Sewerage Services Summary: (a) General: S/N Category Domestic Institution Commercial Industrial Total 1. Number of connection Design Population Population served 3,976 3, , Area coverage (%) Bills distributed 5, ,220-6, Bills paid 3, , Revenue collection 20,259, ,781, ,025, ,066, (b) (c) (d) Waste water quantity/quality: (i) Amount of waste water generated: 247,112.4m 3 /annum (ii) Capacity of treatment plant: 57,908m 3 ph DO (mg/l) BOD5 at 20 o C (mg/l) CoD (mg/l) Colour Heavy Metal (mg/l) (iii) Influent Quality N.A. (iv) Effluent Quality N.A. (v) No. of tests conducted for each parameter above: 48 (vi) No. of tests complied with standards for each parameter: 48 Total No. of pumps available: not applicable: No. of operational sewerage pumps: not applicable Total length of sewer km: inspected km; and flushed: 0.8 km (e) Number of Sewer blockages attended: 243 4

5 C: Efficiency Indicators (i) Unaccounted for water (%): 27.4 (UFW is composed of leakages, overflows, illegal connections, meter under registration, etc). (ii) Billing efficiency in (%): 95.7 (Actual quantity of water billed/quantity of billable water). (iii) Revenue Collection Efficiency (%): 99.8 (Revenue Collection Efficiency= Revenue collected annually/value of water billed annually) (iv) Metering ratio: 0.82 (Metering ratio = Metered connection/total number of connection) (v) Records of Leakage and Pipe Materials: Category G.S. Pipes Polyethy PVC Steel Cast Iron Ductile Others (mention) Number of Leakages 33 2, NIL Pipe breaks/km/annum NIL (vi) No. of consumer complaints received on lack of water/low pressure: 528 (vii) No. of complaints received on water quality: 24 Meter problems: 752 (viii) No. of complaints received on sewerage issued: 1 (ix) No. of days used to attend major breakdowns in the Financial Year 2007/2008 (if any): 59 days (x) No. of days used to attend sewerage blockages/bursts: 75.1 days D: Financial Indicator (i) Total O&M costs (Tshs): 2,745,885, (Total O&M costs = total annually O&M expenditure plus Government subsidies on electricity and salaries) (ii) Operation expenditure as a % of overall expenditure:

6 (iii) Maintenance expenditure as a % of overall expenditure: (iv) Total expenditure on O&M (for the Annual): 2,745,885, (v) Personnel expenditure as a percentage of annually revenue 32.14% (vi) Unit cost of water produced (Tshs/m 3 ) without depreciation: (Total O&M Cost without depreciation/total production) (vii) Unit cost of water produced (Tshs/m 3 ) with depreciation: (Total O&M Cost with depreciation/total production) (viii) Operating Ratio: 0.99:1 (Operating costs/operating Revenue) (ix) Accounts receivables (Financial Year 2007/2008): (1.53) (Accounts Receivable = Total arrears/average Quarterly billing) (x) Accounts payable period (Annual): (1.51) months (xi) Contribution to investment (%): (4.24) (xii) Actual Annual expenditure against budget (%): (99.43) (xiii) Current liquidity ratio: (3.35) (Current liquidity ratio = Current assets/current liabilities) (xiv) Total investment Government funded project (%): NIL Donor funded project (%): NIL UWSA funded project: Tshs. 164,914, (10.12%) E: Personnel Indicators 6

7 (i) Proportion of female employee (%): 20 (ii) Turnover per employee (%): NIL (iii) Proportion of vacant posts: 2.5 (iv) No. of employees per 1000 total water and sewerage connections: 8. (v) No. of employees per 1000 active water and sewerage connections: 9.2 (vi) Training costs as a % of total payroll: 3.9% F: General Indicators (i) No. of Board meetings held: Regular 4: Extraordinary: NIL (ii) No. of all Board Committees meetings held: 1 (iii) No. of Staff meetings held: 5 (iv) Any review of tariffs done (Yes/No) If yes give details of tariff structure and rates: NIL (v) Strategic Plan and Cost Recovery Plan in place (Yes/No): Yes (vi) OPRAS/Performance contract/client Service Charter in place and used (Yes/No): YES (vii) Financial, Purchase, Safety and Staff Regulation in place and used (Yes/No): Yes (viii) Scheme of Services in place and used: (Yes/No): Yes (ix) Training Policy in place and used: (Yes/No): Yes (x) No. of stakeholders meetings held: 2 (xi) Vehicle/1000 water and sewerage connection:

8 WATER QUALITY MONITORING REPORT OF ANNUAL 2007/2008 A. PHYSICAL AND CHEMICAL PARAMETER PARAMETER UNIT W.H.O GUIDLINE MINDU DAM MAMBOGO RIVER K/NYEMBE RIVER VITULI RIVER TW TW RW TW RW TW RW TW Ph Colour Turbidity NTU Iron mg/l Manganese µs/cm Conductivity mg/l n.m Nitrate mg/l Nitrite mg/l n.m Fluoride mg/l Total D.S mg/l Total Hardness mg/l Calcium mg/l Magnesium mg/l Alkalinity mg// Chlorides mg/l Sulphate mg/l Phosphate mg/l n.m B BACTERIOLOGICAL WATER ANALYSIS PARAMETER UNIT W.H.O GUIDLINE MINDU DAM MAMBOGO RIVER K/NYEMBE RIVER VITULI RIVER RW TW RW TW RW TW RW TW Free chlorine mg/l Total chlorine mg/l N.m Faecal No.of coliform c/100ml 0 5,400 0x10 117X10 0X10 72X10 0X10-0X10 8

9 (a) PERFORMANCE INDICATORS TECHNICAL INDICATORS AS AT JULY 2005 MOROGORO UWSA JUNE 2006 JUNE 2007 JUNE 2008 ACTUAL TARGET ACTUAL TARGET ACTUAL TARGET * Installed water production capacity (m 3 /year) 9,855,000 10,402,500 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 * Average quantity of water produced (m 3 /year) 8,753,450 8,232,500 8,800,000 9,032,800 8,800,000 8,739,000 8,800,000 * Proportion of water produced to water demand (%) * Average quantity of billable water (m 3 /year) 5,698,168 6,997,625 5,720,000 7,166,775 5,720,000 6,794, ,720,000 Quantity of Water Produced: * Total number of sampling stations * Total no. of samples tested - E - Coli Turbidity , ,008 - Residual chlorine 768 1, , ,008 - PH , ,008 - Conductivity N.A* Chemical Parameters * Proportion of samples met water quality N.A Not determined 9

10 (b) Standards (%) PERFORMANCE INDICATORS - E - Coli MOROGORO UWSA AS AT JUNE 2006 JUNE 2007 JUNE 2008 JULY 2005 ACTUAL TARGET ACTUAL TARGET ACTUAL TARGET Turbidity Residual chlorine PH Conductivity DNA 100 N.A* Chemical Parameters * Estimated quantity of waste water produced (%) 139,810 7,002, , , , , ,592 Quality of (sewerage) effluent * Proportion of waste water treated against waste water produced (%) * Total no. of samples tested BOD 5 at 20 0 C (mgo 2 /1) COD (as mgkmno 4 /1) * Proportion samples met waste water quality standards (%) - BOD 5 at C (mgo 2 /1) - COD (as mgkmno 4 /1) SERVICE INDICATORS: * Proportional of population served with water (%) * Water supply service Area coverage (%) >85 >85 >85 >85 N.A Not determined 10

11 PERFORMANCE INDICATORS MOROGORO UWSA AS AT JUNE 2006 JUNE 2007 JUNE 2008 JULY 2005 ACTUAL TARGET ACTUAL TARGET ACTUAL TARGET * Average hours of service per day * Total No. of water connections 15,792 16,852 16,792 18,040 17,792 18,891 18,800 * No. of active water connections 12,640 13,606 13,500 14,756 14,500 16,365 16,000 * Write offs connections (nos) 1, , , * No. of new water connections at the end of the year 856 1,060 1,000 1,136 1, * Total length of water mains and distribution (km) >254 * Length of new water mains and distribution network (km) >2 * Total No. of metered connections 14,494 13,968 16,742 14,469 17,792 15,263 18,800 * No. of active metered connections 11,592 12,681 13,500 14,045 14,500 14,484 16,000 * Total No. of public kiosks * No. of active public kiosks * Cost of 20 liter containers of water by UWSA 6/= 6/= 8/= 7 10/= 7/= 10/= * Cost of 20 liter container of water by vendor 20/= 20/= 20/= 15 15/= 15/= 15/= * No. of poor households receiving free water * Sewerage service area coverage (%) * * Sewerage service population coverage (%) * Total No. of sewerage house connections * No. of new sewerage connections at the end of the year * Total Length of laterals and main sewers (km) * Population increase. 11

12 PERFORMANCE INDICATORS MOROGORO UWSA AS AT JUNE 2006 JUNE 2007 JUNE 2008 JULY 2005 ACTUAL TARGET ACTUAL TARGET ACTUAL TARGET * Length of new laterals laid and main sewers (km) (c ) EFFICIENCY INDICATORS (d) * Billing efficiency (%) >96 * Revenue collection efficiency (minus arrears) (%) from D.A previous financial year * Revenue collection efficiency with arrears (%) 91.1 N.A * Unaccounted for water (UFW) (%) * Pipe breaks (leaks) per year per km of water pipes <5 7.3 < <5 (breaks/km/year) * Response time of customer complaints 3 N.A 2 <2 <2 <2 <2 FINANCIAL INDICATORS * Unit costs of produced water without depreciation 251 N.A <300 (Tshs/m 3 ) * Unit costs of produced water with depreciation (Tshs/m 3 ) <400 * Working Ratio N.A 0.81 * Operating Ratio :99: * Accounts Receivables (months) <2 * Accounts Payable Period * Current liquidity Ratio >5.0 * Quick (acid test) Ratio 3.07 N.A > >3.0 N.A* >3.0 * Debt Service Ratio 0.16 N.A 0.16 NIL <0.16 N.A* <0.16 N.A Not Determined D.A = Data not Available 12

13 (e) PERFORMANCE INDICATORS MOROGORO UWSA AS AT JUNE 2006 JUNE 2007 JUNE 2008 JULY 2005 ACTUAL TARGET ACTUAL TARGET ACTUAL TARGET * Debit Equity Ratio N.A < <0.012 N.A* <0.012 * Total Assets Turnover N.A > >0.077 N.A* >0.077 * Total Expenditure against Budget (%) < < <100 * Operation expenditure as % of overall expenditure * Maintenance expenditure as % of overall expenditure > > >24 * Maintenance expenditure as % of Asset value > >1.72 N.A* >1.72 * Energy bills payment (%) (Cat A) * Energy cost per cubic meter of water produced (Tshs/m 3 ) * % Contribution to investment 3 N.A > >10 PERSONNEL INDICATORS * Personnel expenditure as % of annual revenue collected <30 30 < <30 * Average Wages per Staff (Tsh/year) 2.8M 2,742,000 >2.8M 3.5 >2.8M 3.02M >2.8M * Total annual incentive package (%) <20 30 <20 <20 <20 * Proportion of female employees (%) >30 20 >30 20 >30 * Turnover per employee (%) * Proportion of vacant posts (%) * 0 4* 0 * No. of employees per 1000 active (W&S) connections * No. of employees per 1000 total (W&S) connections * Training cost as a % of total payroll > > >25 NS = No Sewerage System NA = Not Applicable (W&S) = Water and Sewerage *Four employees were dismissed due to misconduct. 13