FIESTA Energy Help Desks Performance Report

Transcription

1 FIESTA Energy Help Desks Performance Report PROJECT TITLE: FIESTA Families Intelligent Energy Saving Targeted Action zasm INTERNAL IEE CODE: IEE/13/624/SI Deliverable number: D.3.1 Work Package: WP3 Responsible partner: REAP Authors: Georgi Simeonov Status: (Final/Draft) Distribution: (Public/Restricted) Date: 25 October 2017

2 Contents 1. Summary Services offered by FIESTA EHDs Key figures of FIESTA audits Monitoring of energy audits Energy audit results and comparison with Project indicators Quality of service offered by FIESTA EHDs Lessons learnt and issues faced by FIESTA cities within WP Tables: Table 1 - Summary of FIESTA energy audits... 4 Table 2 - Energy consumption by countries... 6 Table 3 - Potential savings, energy and CO Table 4: Summarized data for all 507 FIESTA monitorings Table 5: Summarized data for all 2,357 FIESTA energy audits Table 6: Results against indicators Table 7. User satisfaction: aggregated result for all FIESTA families Figures: Figure 1. Energy audits by cities... 5 Figure 2: % of families with children involved in FIESTA... 8 Figure 3: % if social families involved in FIESTA... 8 Figure 4: Cumulative focus of both target groups... 9 Figure 5: Online Monitoring Tool developed by CIRCE, Spain... 9 Figure 6: Paper version of the monitoring questionnaire Figure 7: Electronic version of the monitoring questionnaire Figure 8: Energy audit monitorings by cities Figure 9. User satisfaction: aggregated result for all FIESTA families Annexes: Annex I: Template Questionnaire for Families Annex II: Monitoring Guidelines Annex III: Results from user satisfaction survey

3 Legal disclaimer: The sole responsibility for the content of this document lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the EASME nor the European Commission are responsible for any use that may be made of the information contained therein.

4 1. Summary Under the coordination of REAP and with the technical assistance of the national TP, each municipality opened up a FIESTA EHD, that supports citizens by means of counselling activities and door to door energy audits. On the basis of the Requirements and Tips for appointing Fiesta Advisors developed at an early stage by CIRCE in WP2, 14 EHD s advisors have been selected among professionals to work at the FIESTA EHD. After the advisors selection, from the middle of FIESTA EHDs have opened up, showing a FIESTA plaque in their premises and are currently providing direct and online consulting, home energy audit, organization of workshops / lotteries and communication at local level. Technical Partners (TPs) advised all cities to appoint a second auditor in their EHD, in order to avoid stopping EHD s activities in case of main auditor s unforeseen absences, and in order to share the large bulk of work mainly with audits, and participation in workshops, and dissemination activities. All cities, with exception of Rijeka, approved that idea and appointed a second auditor in their EHD. Table 1 - Summary of FIESTA energy audits WP3 - Foreseen Completed number Additional short Outputs/Deliverable Number description FIESTA EHD operating All cities started their EHD by the end of March Only Zaragoza started at the end of August 2015 EHD s advisors appointed Energy audit performed Burgas 151 Forli 152 Larnaka 160 Limassol 228 Logrono 195 Pamplona 183 Pazardzhik 160 Pula 153 Ravenna 160 Rijeka 156 Trieste 173 Vratsa 160 Zadar 167 Zaragoza Energy Audits by countries Spain 450 Bulgaria 450 Croatia 450 Italy 450 Cyprus 300 Spain 590 (25%) Bulgaria 514 (22%) Croatia 480 (20%) Italy 460 (20%) Cyprus 312 (13%) In early stage of the project the municipalities arranged both the FIESTA EHDs location and opening hours (on average 2 days a week). Then, under the coordination of the national TPs, municipalities launched a targeted communication campaign to promote the help desk among household and key actors.

5 Figure 1. Energy audits by cities Logrono Pamplona Pazardzhik Vratsa Zaragoza Limassol Zadar Pula Rijeka Burgas Trieste Ravenna Larnaka Forli At the kick-off meeting, partnership agreed on a target number of energy audit for each city: 160 energy audits during the FIESTA project. This was a positive decision, which led to exceeding the compulsory 150 energy audits by every participating municipality. An impressive number of audits was carried out by Spanish cities with Logrono and Pamplona leading the ranking at the first two positions. Almost all cities reported that they received a large number of applications in the second part of the project which was due to the large communication and dissemination campaigns carried out within WP5 (FIESTA stands, press releases, websites news, radio campaigns, participation in events, etc.) as well as to the supporting activities in WP4 (workshops with specific target groups, lotteries, and CPGs). The total number of FIESTA audits is 2,357 which is an excess by 257 energy audits from the initial project indicator (2,100) 12,24% exceeding the initial target. 2. Services offered by FIESTA EHDs FIESTA Energy Help Desks provide energy consulting services in 14 European cities. These services are offered to citizens of the 14 municipalities, as well as to citizens who live in a close proximity to the participating cities, but outside the municipal boundaries. The main services offered by EHD include: - FIESTA energy audits for families the main purpose of energy audits is to make families aware of their own energy consumption and identify energy saving measures which can be implemented by beneficiaries. Energy saving measures are split into three categories: 1) Behavioural measures they do not require any financial resources and focus mainly on information like monitoring of energy consumption, changing or adopting habits, awareness of home appliance settings, and regulation. 2) Low-cost measures includes replacement or purchase of energy efficient equipment, which is affordable for beneficiaries, and does not require significant financial resources. 3) Investment measures new heating/cooling installations, building renovation, etc. - Direct and on-line consulting each citizen of the 14 participating municipalities may receive consultations by city auditors in regard to energy consumption issues, possibilities for installation of RES heating/cooling systems, and possible measures to reduce energy consumption at home. EHDs are open at least 2 working days per week, and citizens may

6 receive energy consulting services either at the office, by , by telephone, or can be visited by city auditor at home and receive a more detailed analysis of home energy consumption. - Organization of workshops in order to reach highest number representatives of target groups, and to disseminate project activities, each city organizes workshops with: 1) Social housing residents 2) Students 3) Local retailers and installers of heating/cooling systems - Organization of Consumer Purchasing Groups (CPG) this is another interesting service offered by the 14 EHDs. The CPGs must involve a large number of consumers of certain heating/cooling equipment or system. Once consumers are identifies, the EHD may negotiate better conditions in terms of prices, delivery, installation, and maintenance with local retailers/installers of energy products. - Organization of FIESTA Lotteries this service intends to attract a large number of citizens to visit EHDs and be informed of their activities. The main messages disseminated to citizens during lottery organizations are: If you don t save energy, you can t win or Saving energy = saving money. Lotteries are being organized in a very attractive way and prizes for winners include only energy efficient devices and equipment. - Dissemination activities EHD performs a large number of dissemination activities like publication of articles in local media, participation in thematic conferences and seminars, a large radio campaign must be performed in order to inform FIESTA target groups, distribution of dissemination materials, and organization of FIESTA stands during popular local holidays. 3. Key figures of FIESTA audits The table below summarizes total energy consumption, total size of dwellings, and members of households identified by energy audits until end of the Project by participating countries: Country Number of audits Table 2 - Energy consumption by countries Total size of dwelling (m2) How many members of household Electricity consumption (kwh)/year Fuel consumption (kwh)/year Spain Bulgaria Croatia Italy Cyprus Total: Remark: Data in the table above, and below has been extracted from the on-line FIESTA energy monitoring tool which was developed by CIRCE in order to monitor the progress of each municipality.

7 From these figures, the following conclusion can be drawn: in Spain and Italy families rely more on fuels in their domestic energy consumption, while in Bulgaria, and Cyprus electricity consumption exceeds significantly fuel consumption, which might be explained with relatively low levels of electricity prices in these countries in comparison to prices of the same energy in Italy and Spain. Croatia has almost equal consumption in terms of electricity and fuels. The next table shows potential savings in terms of energy and CO2 emissions: Table 3 - Potential savings, energy and CO2 Country POTENTIAL C02 savings (kilograms) POTENTIAL energy saving (measures, which require large investments) (kwh) POTENTIAL energy saving (measures, which require small purchase) (kwh) POTENTIAL energy saving (behavioural measures) (kwh) Bulgaria Spain Italy Cyprus Croatia Total: Energy savings potentials are split into three categories in terms of financial sources required for implementation of energy savings measures identified, as described above in Point 2 Services offered by FIESTA EHDs. The CO2 savings potential in Bulgaria and Cyprus is high and due mainly to the large share of electricity consumption. Electricity has a large emissions factor: for Bulgaria, this is kgco2 / kwh e, and for Cyprus: kgco2 / kwh e, but this CO2 savings potential could hardly be realized within FIESTA project because most of the energy savings potential identified belongs to investment measures which require time, planning, and financial resources. In Spain and Italy the CO2 savings potential is lower but this is due mainly to the broader use of natural gas which mitigates the CO2 emissions factors in those countries. Croatia has the lowest electricity emissions factor from all 5 participating countries only kgco2 / kwh e (source: Main target groups of FIESTA project are families with children and social families. The figures below show an overview of target families involved in the project towards total number of families involved:

8 Figure 2: % of families with children involved in FIESTA 68% 67% 66% 65% 64% 63% 62% 61% 60% 59% 58% 57% 56% 55% April 2016 September % of all families participating in FIESTA energy audits represent families with children the main target group of the project. It should be noted that by the time of the Interim report (April 2016), FIESTA partnership reported 61% of all families participating in energy audits were families with children. In the second half of the project, cities started to approach this target group more intensively, which led to an overall increase at the end of the project by 4%. Figure 3: % if social families involved in FIESTA 20% 18% 16% 14% 12% 10% 8% 6% 4% 2% 0% April 2016 September % of all families participating in FIESTA energy audits represent families from the social housing the second target group of the project. It should be noted that by the time of the Interim report (April 2016), FIESTA partnership reported just 10% of all families participating in energy audits were families from social housing. Similarly to the above statistics of families with children, in the second half of the project, cities started to approach this target group more intensively, which led to an overall increase at the end of the project by 8%.

9 Figure 4: Cumulative focus of both target groups 74% 72% 70% 68% 66% 64% 62% 60% 58% April 2016 September % of all families participating in FIESTA energy audits fall within the first, second, or both of the target groups: families with children or social housing. It should be noted the significant increase in this share compared to the statistics as of the Interim report 9% increase in cumulative focus from April 2016 to September Monitoring of energy audits The technical partners developed tools and questionnaires to support the process of energy audit monitorings. CIRCE developed an on-line monitoring system, where all cities could upload their monitoring results. Figure 5: Online Monitoring Tool developed by CIRCE, Spain At the same time, the technical partners developed a Monitoring Questionnaire Annex I attached to this report, first in English, and then on all other 5 FIESTA languages with the purpose to facilitate the collection of monitoring results. This was developed in two versions: paper version, which could be printed and forwarded for completion by families together with auditors support, and electronic version which could be completed either by energy auditors, once they collect

10 monitoring achievements from families, or directly by families by following an online questionnaire link: Figure 6: Paper version of the monitoring questionnaire Figure 7: Electronic version of the monitoring questionnaire Monitoring Methodology was developed by technical partnership and followed by all FIESTA cities Annex II, attached to this report. This methodology included the following three steps: - First step: energy audits development and data upload. All auditors used the FIESTA audit tool developed within WP2 of the project in order to identify families energy consumption and to identify energy saving measures of the above mentioned three categories. Once an

11 audit report was customized as according to the needs of the respective family, auditors had to upload data of the respective audit to FIESTA Monitoring Tool and after that they had to send the audit report to the family. - Second step: implementation phase. In that phase, families had to start implementation of energy saving measures identified by auditors and described inside the customized reports. They were supported by FIESTA auditors with consultations and tips on how to implement measures. Auditors were emphasizing especially on implementing of at least behavioural measures and some low-cost measures identified during audits. During the partners meeting in Zaragoza, partnership agreed that this phase might vary from family to family, but should be limited within the following time frame: from 3 to 8 months. - Third step: collection and upload of monitoring data. After the Implementation Phase, auditors had to approach families in order to assess their real savings and investment in sustainable energy. Information was split again in three categories: improved habits, purchase of efficient devices, and investment measures. At the same time, auditors were collecting information about families perception on energy issues and what is the level of user satisfaction by energy services offered by Energy Help Desks. In order to perform activities within this third step, auditors were supported with the customized questionnaires and tools developed by technical partners from above: - on-line FIESTA monitoring tool together with the FIESTA energy audit tool - monitoring questionnaires: printed version and electronic (internet) version This methodology led to the monitoring of 507 families participating in FIESTA energy audits which are about 22% from all participating families. Figure 8: Energy audit monitorings by cities Logrono Pazardzhik Trieste Vratsa Zadar Larnaka Zaragoza Burgas Limassol Forli Pamplona Pula Rijeka Ravenna

12 5. Energy audit results and comparison with Project indicators Following is a table which summarises all monitoring results by cities, and by countries for the 507 energy audit monitorings performed within FIESTA: Table 4: Summarized data for all 507 FIESTA monitorings Country City BG No. of monitorings Actual Energy savings (kwh) Energy from RES (kwh) CO2 savings (KG) Investment in sustainable energy (eur) Burgas Pazardzhik Vratsa Total for BG: CR CY IT ES Pula Rijeka Zadar Total for CR: Larnaka Limassol Total for CY: Forli Ravenna Trieste Total for IT: Logrono Pamplona Zaragoza Total for ES: TOTAL for the 507 monitorings: The above results were correlated to all 2,357 energy audits carried out by cities in order to obtain an overall overview of the FIESTA project achievements within WP3. The table below shows summarized results for all energy audits by cities, by countries, and in total for the Project:

13 Table 5: Summarized data for all 2,357 FIESTA energy audits Country City BG No. of audits Primary energy savings in toe RES energy produced in toe Total tco2 savings Total investment Burgas Pazardzhik Vratsa Total for BG: CR CY IT ES Pula Rijeka Zadar Total for CR: Larnaka Limassol Total for CY: Forli Ravenna Trieste Total for IT: Logrono Pamplona Zaragoza Total for ES: TOTAL for the project: Following is a summary table comparing FIESTA results against project indicators: Table 6: Results against indicators No. of audits Primary energy saving (toe) Renewable energy production (toe) Reduction of CO2 emissions (tco2) Cumulative investment in sustainable energy in FIESTA indicators: FIESTA results:

14 There are several conclusions which could be drawn from the above results: - Number of energy audits performed by cities is well above the project indicator which is a positive sign for FIESTA methodology and overall work; - Primary energy saving and Cumulative investment in sustainable energy exceed project indicators by a lot; - On contrary, Renewable energy production is far below the project indicators, and there are several major reasons for that: Families who participated in FIESTA undertook more investments in energy saving measures then in RES systems; Governmental policies across Europe promote energy efficiency to a greater degree instead of RES. Some FIESTA countries reported that national and regional governments promote energy saving actions to a higher extend in comparison to RES deployment in households by means of various operational programmes, grants, credit lines, subsidies, and other financial tools; In many cities they involved families who live in multi-residential buildings (blocks of apartments) where the common areas are managed by the local Condominium, and it is hard for a single family to install RES-equipment in such common areas without the approval of the other families from the building. - Reduction of CO2 emissions is slightly below the project indicator. In recent years, most of the EU member states report a significant decrease in CO2 emissions factor. This is mainly due to the increasing share of renewable energies in counties energy mix. By the time of drafting the FIESTA proposal, the average emissions factor for the five participating countries was kgco2 / kwh, while the average emissions factor at the end of FIESTA was kgo2 / kwh. This means that if older emissions factor is used, the Reduction of CO2 emissions would account for 1,375 tco2. 6. Quality of service offered by FIESTA EHDs Besides the technical questions about energy savings, installation of RES, and investment in sustainable energy, families have been requested to report their satisfaction by services offered from energy auditors and from FIESTA EHDs. They had to answer 7 questions. These were: 6.1. Was the energy audit suggestion useful for your family? 6.2. Did you improve your behaviour? 6.3. Did you improve your awareness? 6.4. Would you suggest a friend to host a FIESTA energy Audit as well? 6.5. Will you do another energy audit in the future, to achieve further efficiency and savings? 6.6. Behaviour of energy auditor (kind, clear explanations ) 6.7. Timely response of energy auditor Each question had 5 possible answers: 1. Very good (very satisfied); 2 Good (satisfied); 3. Neutral (does not know); 4 Bad (not satisfied); 5 Very bad (entirely unsatisfied). An aggregated summary of all answers was done by REAP in order to summarize the results for the whole project. The table below shows an aggregated result for all families participating in the project.

15 Table 7. User satisfaction: aggregated result for all FIESTA families Total for the Project (2357 audits): Very good Good Neutral Bad Very bad Q1 were the audit suggestions useful? 60% 29% 10% 1% 0% Q2 improve your behaviour? 41% 36% 20% 2% 1% Q3 improve your awareness? 54% 31% 13% 1% 0% Q4 suggest a friend do an audit? 69% 24% 5% 1% 0% Q5 do another audit in the future? 50% 28% 16% 3% 3% Q6 behaviour of energy auditor 84% 13% 3% 0% 0% Q7 timely response of energy auditor 76% 18% 6% 0% 0% 90% Figure 9. User satisfaction: aggregated result for all FIESTA families 80% 70% 60% 50% 40% 30% 20% Very good Good Neutral Bad Very bad 10% 0% Q1 were the audit suggestions useful? Q2 improve your behaviour? Q3 improve your awareness? Q4 suggest a friend do an audit? Q5 do another audit in the future? Q6 behaviour of energy auditor Q7 timely response of energy auditor Several conclusions could be drawn from the above results: - Regarding the first question (Q1) almost 90% answered positively which is to prove that most participating families find the proposed measures from FIESTA energy audits very useful in regards to energy saving at home. This very high result could be explained with the customizable energy audit reports and the support which auditors offered to their families after the audit procedures, and after they provided the audit reports to their families.

16 - Questions Q2 and Q3 which refer to improved behaviour and awareness show slightly lower results, but again the positive results are high: 77% with improved EE behaviour at home, and 85% with improved awareness on sustainable use of energy due to project activities. - Question Q4 refers to the willingness of families to suggest an energy audit to other families: relatives, neighbours, etc. 85% replied positively, i.e. they will suggest other families to undertake the procedure of energy audits this is a very high results which is to prove again the positive results of FIESTA auditors work. - Question Q5 is the only question which shows slightly disputable results: although 78% replied positively, i.e. they will perform energy audits in the future again, 6% replied negatively and 16% are not sure. The high rate of negative answers could be explained with the following: Energy audits require the enrolment of significant data usually, families must provide energy consumption data for at least one-year period. Besides this, they must provide energy data related to their home energy equipment. Auditors visit them at home and try to analyse their energy behaviour; there are numerous phone calls or other means of communication during the process of energy audit. These are all activities which cause frustration among families to some extent. - Questions Q6 and Q7 show highest results. These are both related to communication between auditors and families. These positive results prove that energy auditors have established an excellent communication with participating families during FIESTA which is a mandatory condition for achieving positive results. Further detailed results split by participating cities and by countries could be found in Annex II Results from user satisfaction survey attached to this Report. 7. Lessons learnt and issues faced by FIESTA cities within WP3 Since the start-up of the project, REAP made several surveys on main issues faced by the FIESTA cities, and lessons learnt during implementation of EHD activities. Summary of most common issues and lessons learnt are listed below: - Countries located in South-Eastern part of Europe like Bulgaria, Croatia and Cyprus rely mainly on electricity in regard to households energy consumption, while in Italy and Spain the share of fuels in families energy consumption exceeds electricity. In Bulgaria and Croatia this is due mainly to the relatively low price of electricity, while in Cyprus families do not have access to natural gas as an energy source and traditionally the share of electricity in energy consumption is quite high. - Lack of information about some energy appliances used by households. During the process of collection of initial data on energy consumption of families, some cities reported there were appliances which were outdated and/or did not have any technical documentation. However, FIESTA Guidebook for Auditors provides some tips and advices on how to tackle this issue. - Lack of information on energy labelling regarding old energy appliances as the previous point, the FIESTA Guidebook for Auditors provides some tips and suggestions on how to estimate that. - Each single audit is specific, and it is difficult to find a common approach to all huge variety of cases/situations exist. The FIESTA tool is a powerful mean to assess energy saving potentials and propose certain measures for saving energy. However, customization

17 of EE measures requires strong technical background and knowledge on energy saving issues. FIESTA auditors had to perform customization of each energy audit report in order to make it more understandable and practicable for participating families. - Different approaches to involve families work differently in cities some cities reported that organizing workshops for social housing residents and workshops for schools led to involvement of a large number of families in FIESTA, while other cities reported that organizing a strong communication campaign was the key point to a successful involvement of families. - Sending of preliminary questionnaires to involved families facilitated a lot the process of energy auditing. The entire process of audit: approaching families, visiting them at home, collection of data on energy consumption, and energy behavior, inputting collected data into the FIESTA energy tool, customization of energy reports and forwarding the reports to families is a long time- and effort- consuming process. This could be slightly shorten if before auditors undertake visits at families homes, they send questionnaires with important data to be collected during the visit, and families can be prepared with data as much as possible. - Difficulties to convince families to invest in EE because of the hard economic situation. Some auditors reported unwillingness of families to spend some of their budget on EE measures. However, the report prepared by the FIESTA energy tool presents measures which do not require any financial resources, and measures which are low-cost. On the other hand, families should be informed by auditors that by saving energy, they save money, and measures which have payback period of less than 5 years could be implemented without any financial concern.