Waste Management Monthly Report to the City of Cedar Hill

Transcription

1 Waste Management Monthly Report to the City of Cedar Hill December 2013 Steve Kellar Public Sector Solutions Manager Ryan Frazier District Manager

2 Table of Contents Collection Services 3 Residential Diversion Rate 4 What It Means To Think Green 5 Big Belly Solar 6 Customer Service Summary 7 Customer Service Detailed Report 8

3 Collection Services Since 2006, Waste Management has provided services to the City of Cedar Hill for its trash and recycling needs. In January of 2012, the City embarked on a path of sustainability with Waste Management. We look forward to continuing to work with the City to meet its goals. In the tables below, residential materials collected by Waste Management are separated by service type and measured in tons collected per month. Tons of Residential Trash Materials Collected Service OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL AVG Total Trash , , Tons of Residential Recycling and Brush Materials Collected Service OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL AVG Recycling Brush Total Total Tons of Residential Materials Collected OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL AVG Total 1,218 1,181 1, ,810 1,270 Residential Diversion Rates OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL AVG Total Residential Diversion 22% 23% 24% 0% 0% 0% 0% 0% 0% 0% 0% 0% 23% 23%

4 Cedar Hill Residential Diversion Rate (YTD) Residential Diversion, 23% Landfill, 77%

5 What It Means To Think Green Tons of Resources Diverted From the Landfill ** Material OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL AVG Newspaper Aluminum Glass - Mixed Plastic - Mixed Tin Recycling Total Brush Total Diversion **Based on aggregate data from Materials Recovery Facility The City of Cedar Hill residents have diverted 875 tons from the landfill, the equivalent of... removing the annual emissions from 309 cars off the road the Carbon sequestered by growing 48,000 tree seedlings for 10 years greenhouse gas emissions reduction of 1,872 metric tons of CO2 equivalent As calculated by the US EPA WARM Model

6 The City of Cedar Hill has introduced twelve Big Belly Solar compactors in some of its widely used public spaces. This waste managing technology is the most cost effective public space Recycling Program. With Waste Management s Big Belly Solar Compactors, the cost of collection is reduced with super solar compaction power. A total of 0.3 tons have been collected in the last six months. Collection efficiency over the last six months is 47%. To the left of the map showing the location of the 12 solar compactors is a table with the number of pickups made this month and the fullness of each container when serviced. No containers were serviced in December.

7 Customer Service Summary At Waste Management, we provide Customer Service solutions online and by phone. Our Customer Service team is here to assist you as we strive to offer a quality experience for our customers. Waste Management provides service to approximately 14,121 households in Cedar Hill, 197,553 times a month with once a week trash, recycling, and bulk pickup, and once a month brush pickup % Average Service Success Rate this month Customer Service Complaint Summary Nature of Issue OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL AVG - s Container Issue Inappropriate Waste Other Total Service Success 99.9% 99.9% 99.9% 99.9% 99.9% Rate

8 Cedar Hill Detailed Customer Service Report December 2013 Steve Kellar, Public Sector Solutions Manager Ryan Frazier, District Manager Waste Management of Texas, Inc. Service Address Date Case No. Nature of Complaint Complaint Details Resolution 1036 Essex Dr 12/02/ N Duncanville Rd 12/02/ Phone number provided 12/02/ Heather Cir 12/03/ Container Issue Inconvenient cart placement after service Addressed with driver and crew 1720 Stewart St 12/03/ Stafford Ct 12/03/ Becky Ln 12/03/

9 Service Address Date Case No. Nature of Complaint Complaint Details Resolution 302 S Main St 12/04/ Miles Ln 12/04/ Duplicate: Customer states missed brush pick up See Case # Miles Ln 12/04/ Customer states missed brush pick up Advised yardwaste pickup is third week of month 909 Sleepy Hollow Dr Phone Number Provided 12/04/ /05/ Debris 737 Somerset Dr 12/05/ States container emptied into neighbor's yard States container not fully emptied Driver and crew state it was windy; Will keep an eye for debris Addressed with driver and crew 450 Ranier St 12/06/ Boyd St 12/09/ Property Damage Resident reports property damage in yard by WM truck Contacted customer to schedule repairs 1410 Jesse Ramsey Blvd 12/10/ Container not emptied, but bags outside container removed Phone Number Provided 12/11/ Container Issue Inconvenient cart placement after service Addressed with driver and crew

10 Service Address Date Case No. Nature of Complaint Complaint Details Resolution 600 Redbud Ct 12/11/ See Ticket # Red Bud Ct 12/12/ Lake Ridge Communities 12/12/ Stoney Creek Dr 12/13/ Lovern Ct 12/13/ Recycling bulk not recovered by recycling truck 316 Meadowbrooke Dr 12/13/ Waterview Dr 12/14/ Sullivan Dr 12/14/ Willow Ln 12/14/ N Waterford Oaks Dr 12/14/

11 Service Address Date Case No. Nature of Complaint Complaint Details Resolution 214 Lavender Dr 12/14/ See ticket # Lavender Dr 12/15/ White Dr 12/16/ Angel St 12/16/ Lavender Dr 12/16/ Lavender Dr 12/16/ Lavender Dr 12/16/ Hendrix St 12/16/ Angel St 12/16/ Nafus St 12/16/

12 Service Address Date Case No. Nature of Complaint Complaint Details Resolution 1025 Cedar Trail Dr 12/18/ Angela Ct 12/18/ Halifax Ct 12/20/ King St 12/20/ Sebring Dr 12/20/ Angela Ct 12/23/ Springtime Dr 12/23/ Springtime Dr 12/23/ Duplicate See Ticket # Anonymous 12/30/ Container Issue Inconvenient cart placement after service Addressed with driver and crew 1048 Hampshire Ln 12/30/

13 Service Address Date Case No. Nature of Complaint Complaint Details Resolution 1410 Delta Dr 12/30/ Stringer Dr 12/30/ Springfield Dr 12/30/ Lake Ridge Communities 12/30/ Shields Ave 12/31/ block of Chapman 12/31/ Chapman St 12/31/ Tuley St 12/31/ Tuley St 12/31/