Service Level Benchmarking of

Transcription

1 Service Level Benchmarking of Bruhat Bangalore Mahanagara Palike Bangalore Two days results workshop on Dec 09

2 City Profile 2001 Census Population of BMP lakhs (58.92-BBMP) Present estimated Population of BBMP lakhs Present estimated slum population of BBMP 10.9 lakhs Present Area sq. kms Declared as one of the JnNURM Cities Service Providers Service Providers Water Supply & Sewerage Bangalore Water Supply & Sewerage Board (BWSSB) Water Supply & Sewerage Bangalore Water Supply & Sewerage Board (BWSSB) Storm Water Drainage & Solid & Solid Waste Waste Management Management Bruhat Bangalore Mahanagara Palike (BBMP) Bruhat Bangalore Mahanagara Palike (BBMP)

3 Solid Waste Management Performance Indicator Benchmark Status Reliability Household Level Coverage 100% Eff. in Collection of Solid Waste 100% Extent of Segregation of MSW 100% Extent of MSW Recovered 80% Extent of Scientific Disposal of MSW 100% Extent of Cost Recovery 100% Eff. in Redressal of Customer Complaints 80% Eff. In Collection of SWM Charges 90% Nil 80 NA D B B B B demand is not being maintained D demand is not being maintained

4 SWM: Observations & Comments In wake of merger of new areas to BMP and new delimitation of wards the ward wise precise data is not available. Lack of record maintenance and updation at ward levels had a considerable impact on the indicators. Very basic data like ward wise households, commercial establishment etc. itself is not available. Garbage weighing mechanism is yet to be set up at the dumpsites (3 nos.) User fee is being collected from commercial establishments. The entire expenditure is met from municipal own revenue. There is no demand being prepared for SWM Cess collected from commercial establishment. Accounting part of SWM is being done except for O&M of vehicles which is accounted under general category.

5 SWM: Info Systems identified for improvement Indicators Reason for low reliability ISIP HH level Coverage Efficiency of collection of municipal solid waste Data base is not being maintained based on the compliance reports from wards No Weigh bridges at dumpsite (3 nos.) Even though compliance reports are being maintained the same needs to be upgraded to capture HHs coverage details To install weighing machine at dump sites GPS to be extended to 5 new zones. Segregation No segregation is being followed thus no data is available Involving Local Citizens Development Promoting source segregation

6 SWM: Timelines for ISIP Indicators ISIP Timeline HH level Coverage Even though compliance reports are being maintained the same needs to be upgraded to capture HHs coverage details 6 months Efficiency of collection of municipal solid waste To install weighing machine at dump sites GPS to be extended to 5 new zones 3 months 6 months Segregation Identification of sorting station Involving local community 6 months

7 SWM: Areas identified for improvement Performance 1. Source Segregation Source segregation of MSW to be promoted 2. Achieving zero garbage zones On pilot basis this has been successfully implemented in 2 divisions & will be replicated in the other areas. Establishment of decentralized composting units at selected CA parks, with the involvement of RWAs, SHGs and NGOs. 3. Recovery of waste Extensive usage of plastic waste in development of city roads. Development of sorting stations at ward levels for collection of materials that can be re-cycled. 4. Information improvement Monthly Information System to be developed at ward levels to achieve effective administration and monitoring system. 5. Cost Recovery Taking a policy decision on collection of user charges to attain self sustenance for the service delivery.

8 Storm Water Drainage Performance Indicator Benchmark Status Reliability Coverage 100% 5 C Incidence of water logging 0 numbers 135 numbers B Observations/Comments Exact length of tertiary drains needs to be assessed. Lack of regular updation of information on drains, water stagnation points etc. No centralized monitoring system is in place. Ward level road history is to be maintained. This is to be linked GIS.

9 SWD: Areas identified for improvement Indicators Reason for low reliability ISIP Coverage Incidence of Water logging No comprehensive records on drains. No records are being updated on occurrence of flooding Ward level road history register to be updated Developing a GIS based road database Maintenance of records Identification of flood prone areas Integration of traffic data and GIS based data Updation of records on occurrence of flooding Participatory reporting for flooding incidence Establishment of rain gauge recording system & integration of rain fall data

10 SWD - Timelines for ISIP Indicators ISIP Timeline Coverage Incidence of Water logging Ward level road history register to be updated Developing a GIS based road database Maintenance of records Identification of flood prone areas Integration of traffic data and GIS based data Updation of records on occurrence of flooding Participatory reporting for flooding incidence Establishment of rain gauge recording system & integration of rain fall data 6 months 12 months

11 SWD: Areas identified for improvement Performance Identification of critical flood prone areas and constructing diversion drains to prevent upstream water entering into the low lying areas Recreation of temporary retention points Remodeling and Desilting all storm water drains where necessary Use of public spaces for storage of water Incorporate effective drain management practices. Removal of all encroachments and conservation of the same Encouraging implementation of RWH at households

12 Service Level Benchmarking of Bangalore Water Supply & Sewerage Board Bangalore Two days results workshop on Dec 09

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14 Water Supply Indicators Performance Indicator Benchmark Status Reliability Coverage 100% Per Capita Supply of Water 135 lpcd B A Extent of Metering 100% 97.6 A Continuity of supply 24X7 3 D Extent of Non-revenue Water 15% 51 A 86.7 Eff. in redressal of customer complaints 80% C Quality of Water Supplied 100% Cost Recovery 100% Eff. In Collection of Water Charges 90% A B A

15 Water: Observations & Comments BWSSB has a well maintained data base on connections, user charges, demand and collection, quantity of water supplied, water quality etc. Jurisdictional overlaps (8 ULBs & BWSSB were responsible for Water Supply in their respective areas, prior to merger of ULBs as BBMP). This had significant impact on the availability of disaggregated data, as transition is still going on. Total No. of HHs and Population is not available in terms of Divisionwise jurisdiction.

16 Water: Areas identified for improvement Info Systems Indicators Reason for low reliability ISIP HH level Coverage of Direct Water Supply Connections Continuity of Water Supply Jurisdictional overlaps No data base maintained on a regular basis. Survey to be conducted to verify the BBMP Data base with BWSSB Data base. Developing a data base and a monitoring mechanism for hr. of supply and pressure at customer end. Efficiency in redressal of customer complaints No data base is maintained on a regular basis. Developing a data base and a monitoring mechanism for registering complaints at customer end.

17 Water Supply: Timelines for ISIP Indicators ISIP Timeline HH level Coverage of Direct Water Supply Connections Survey to be conducted to verify the BBMP Database with BWSSB Database. 2 years Continuity of Water Supply Developing a database and a monitoring mechanism for hours of supply and pressure at customer end. Efficiency in redressal of customer complaints Developing a database and a monitoring mechanism for registering complaints at customer end. 2 years 1 year

18 Water: Areas identified for improvement Performance New connection application shall incorporate a data element indicating number of households serviced by the connection. Addressing NRW Metering of Slum HHs HRD Accountability training programmes

19 Sewerage Indicators Performance Indicator Benchmark Status Reliability Coverage of Toilets 100% 100 D Coverage of Sewerage Network 100% 38 B Coll. Eff. of Sewerage Network 100% 55 A Adequacy of Sewage Treatment Capacity 100% 106 A Quality of Sewage Treatment 100% 100 B Extent of Reuse and Recycling of Sewage Extent of cost recovery in waste water management 20% 36 A 100% 110 B Eff. in redressal of customer complaints 80% 94 C Eff. In Collection of Sewage Water Charges 90% 97 A

20 Sewerage: Observations & Comments BWSSB has a well maintained data base on connections, user charges, demand and collection, quantity of water supplied, water quality etc. Jurisdictional overlaps (8 ULBs & BWSSB were responsible for Water Supply in their respective areas, prior to merger of ULBs as BBMP). This had significant impact on the availability of disaggregated data, as transition is still going on.

21 Sewerage: Areas identified for improvement Info Systems Indicators Reason for low reliability ISIP Coverage of Waste water Network Jurisdictional overlaps Updating Sewerage network connection database.

22 Sewerage: Timelines for ISIP Indicators ISIP Timeline Coverage of Waste water Network Updating Sewerage network connection database. 2 years

23 Sewerage: Areas identified for improvement Performance Sewerage Network Coverage (Improvement)

24 Recommendations SLB Project regarding up-scaling Technical assistance should be strengthen for up scaling this initiative Orientation and rapid training program should be conducted before the up scaling programme Exposure visit

25 Learning's SLB implementation on a sustainable basis will help in decision making process. Need time for aggregation of disaggregated data( especially for reconciliation) Continuous technical support is very much essential at least for the initial few years of implementation Orientation a must at all levels of officials periodically preferably in local language Need for SLB manuals in local language Need for exposure visits to understand PIPs and ISIPs Developing sense of ownership among the officials down the line is very challenging yet important. SLB process helped to discuss& debate on various issues related to service level performance

26 Way forward Orientation programme on SLB framework for all officials and elected representatives Identification & implementation of ISIPs program should be organized Identification & implementation of PIP program should be organized

27 THANK YOU