3.3.1 Garbage, Recycling & Composting Environmental Services

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1 HOW DOES THIS SERVICE CONTRIBUTE TO THE QUALITY OF LIFE IN THE CITY OF LONDON? The desired population results in the City of London s Strategic Plan: A Strong Economy, A Vibrant and Diverse Community, A Green and Growing City, A Reliable Infrastructure, A Caring Community We provide many services to about 165,000 households (single family and multi-family homes) and over 360,000 people in London. Some services (e.g., disposal) are extended to the business sector and to other municipalities in southwestern Ontario (e.g., processing recyclables). To contribute to the health of the environment and the citizens of London through appropriate collection and management of recyclables, yard materials, household special waste, yard materials and other selected/designated materials. This involves creating products of value from compostable/recyclable/reuseable materials discarded by the citizens of London; promoting waste reduction and reuse opportunities; raising awareness of the benefits of recycling/composting to the environment; disposal of garbage in an environmentally responsible manner and monitoring closed landfills and other sites producing methane. City staff and our contractors are driven by our mission At Your Service: A respected and inspired public service partner. Our programs, projects, people and partnerships are designed to make specific contributions to: A Strong Economy, A Green and Growing City, A Reliable Infrastructure. BASIC FACTS Cost per 2012 Approved Gross Budget 2012 Approved Net (Tax/Rate- # Staff Household ($000) Supported) Budget ($000) 86 $75.81 $22,373 $12,703 Name the main activities done to provide this service: 1. Garbage collection for 165,000 households 2. Yard Material Collection for 90,000 households 3. Recycling collection, processing and transfer to end markets for 165,000 households How much did we do? (statistics - optional) 42 pickups/year for curbside homes 104 pickups/year for multi-residential and downtown core 4. Landfill Operations Disposal of 250,000 tonnes of residential and business waste Is this service provided by someone other than City staff? (Yes/No/%) Yes, 3% (20% when all expenditures are included) 8 pickups per year Yes, 5% (20% when all expenditures are included) 42 pickups/year for Yes, 100% curbside homes 104 pickups/year for multi-residential Yes, 60% Page 1 of Business Plan

2 5. EnviroDepot Operations and processing/composting of yard materials and marketing of finished products 6. Household Special Waste Depot Operations 7. Awareness, promotion and action plans for material reduction, reuse, composting and recycling 2 City depots receiving materials from 220,000 visitors in 2011 Management of 20,000 tonnes from curbside collection & EnviroDepots Management of 300,000 litres of material from 9,000 visitors More than 10 initiatives annually Yes, 90% Yes, 25% Yes, 60% TURNING THE CURVE Turning the curve is changing the direction of a trendline on an important measure of performance. $/household DiversionRate (%) Net Overall Operating Cost ($/household) (How well did we do?) Diversion Rate (%) (Is anybody better off?) m 3 (,000s) Recycling Volume (m 3 ) (How much did we do?) Page 2 of Business Plan

3 MOE Compliance (# of orders/year) (How well did we do?) # of Orders THE STORY BEHIND THE CURVES Net Overall Operating Cost ($/household) Program Changes - The net overall cost has been reduced over the last few years due to optimization efforts (e.g., pumping landfill leachate instead of hauling, new MRF, etc.) coupled with increased revenues (e.g., recycling revenues and tipping fees). Staff Reductions In the last two years, staff reductions have occurred in Solid Waste (Recycling, Composting & Garbage). In 2011, a Management Administrative Assistant was removed from the complement and a number of positions were reviewed. In 2012, a Public Service Clerk was removed from the complement. Diversion Rate (%) The province has an overall diversion rate objective of 60%. The City currently has a diversion rate of approximately 41% (on the last couple of years it has ranged between 40% and 42%). The 2010 Standing Committee Report Interim Business Plan for the Green Bin Program and Zero Waste Strategies outlined programs that could increase waste diversion to 60% by Financial pressures are expected to indefinitely delay the introduction of major new programs such as the Green Bin to increase waste diversion. It is important to note that London does not currently have a waste disposal capacity crisis therefore Council can implement waste diversion programs at an affordable and sustainable pace. Recycling Volume (m 3 /year) The density of individual recyclable material has been decreasing as a result of more plastic containers (e.g., clamshells, plastic containers replacing glass containers), light weighting of steel cans, concentrated products in small boxboard containers, existing plastic containers being made lighter and a reduction in the amount of newspaper being generated. This means to collect a tonne of recyclables, an increasing volume of recyclables must be collected. Over the last few years, the weight of recyclables collected has remained steady but the volume (and therefore cost to collection and process) continues to increase. MOE Compliance (# of orders/year) Waste disposal facilities that are not operating in compliance with their Certificate of Approval and to the satisfaction of the Ministry of the Environment are typically issued Orders to take appropriate remedial measures. No orders have been issued against any closed landfills or the W12A landfill since it opened (1977). Page 3 of Business Plan

4 STRATEGIES AND ACTION PLANS TO TURN THE CURVE Briefly explain the strategies and action plans you will undertake in the next 5 years to improve effort, efficiency, effectiveness and economy, including at least one no-cost/ low-cost strategy. Who are your partners and what is their role? Net Overall Operating Cost ($/household) Action Plan A number of strategies and initiatives are being reviewed in order to reduce the overall solid waste operating cost per household in future years. These include: Staff Rationalization During 2011 and 2012 several permanent positions have been/are being reviewed to determine where the area can be further flattened through attrition and/or job requirements blended with other positions. The outcome of this review will be included in future reports and/or the 2013 Budget. Service Rationalization During 2011 and 2012 staff have been reviewing a number of services provided to determine the advantages and disadvantages of being in these business areas (e.g., collecting garbage from commercial properties, providing financial assistance for recycling and composting at Special Events in Victoria Park, accepting asbestos waste at the W12A Landfill site). The outcome of this review will be included in future reports and/or the 2013 Budget. Optimization of Solid Waste Collection - Different collection schedules (e.g., 10 hour work days, weekly summer/biweekly winter collection, multi-residential collection) and methods (e.g., voluntary roll-out carts for garbage) are being reviewed to find potential financial savings and/or provide greater customer choice and convenience. Reduce Contamination in Recyclables Reducing the contamination in recyclables will reduce processing fees. This could be done with a combination of education and enforcement. What is important to understand is that Londoners that do not follow very routine recycling rules are actually causing a program price increase and impacting those recyclers that are abiding by the same rules. Increase Revenues - Many fees in Solid Waste have not been increased in 3 or more years (e.g., landfill tipping fees, bin rental fees, etc.). Increasing these fees, where appropriate, will generate additional revenue. Diversion Rate (%) A number of initiatives were introduced in the last few years to increase the diversion rate (new materials added to recycling program, second Blue Box provided, subsidized carts to multi-residential buildings, electronics recycling, tire recycling, etc). No new major strategies and initiatives are planned for turning the curve for waste diversion over the next 2 to 5 years. Page 4 of Business Plan

5 Recycling Volume (m 3 /year) A number of initiatives were introduced in the last few years to increase the volume of recyclables (new materials added, second Blue Box provided, subsidized carts to multi-residential buildings, etc.). No additional major strategies and initiatives are planned for turning the curve for recycling volume over the next 2 to 5 years. MOE Compliance (# of orders/year) No new strategies and initiatives are required to maintain curve at current optimal location. MOE compliance remains a high priority and new strategies and initiatives are quickly implemented to stay in compliance (with appropriate updates provided to Committee and Council). Reaching a 0% Increase for Solid Waste (Recycling, Composting, Garbage) For 2013, staff have targeted a 0% increase in budget. To achieve this requires lowering service and program costs (e.g., increased efficiencies) in some areas to accommodate increased contractor costs (e.g., inflation, charges for more homes being serviced) and CUPE contract agreements. Optimization of Solid Waste Collection - Different collection schedules and methods are still being reviewed. Action plans will be developed when this review is completed. Reduce Contamination in Recyclables Reducing the contamination in recyclables will reduce processing fees. It is possible to reduce processing costs by $250,000 or more by reducing the amount of non-recyclables (e.g., children s toys, Styrofoam, etc.) and cross contamination (i.e., paper in the container stream or containers in the paper stream) placed in the Blue Box. Reducing contamination in the Blue Box will be done with a combination of education and enforcement. Education will involve leaving material such as stickers, flyers with homeowners and direct communication. Enforcement would involve leaving material behind when warranted and as a last resort. Increase Revenues - It is proposed to increase a number of fees to increase revenue. Fees to be increased will include tipping fees for business waste (3 years since last increase) and bin rental fees (5 years since last increase). Fee increase will take into account inflation since last increase and market considerations. Service Changes - Different services are being examined as part of service rationalization. Action plans will be developed when this review is completed. The outcome of this review will be included in future reports and/or the 2013 Budget. Page 5 of Business Plan

6 ACCOMPLISHMENTS AND STORIES Accomplishments, successes, improvements to efficiencies, economy and effectiveness in the last 12 months and stories of people who have been positively impacted by your Service. Blue Box Program Opening of new Material Recovery Facility that reduces operating costs, captures a higher percentage (99%) of recyclables and allowed additional materials to be added to the Blue Box programs including remaining plastics (#3, #6 and #7), cardboard cans (e.g., frozen juice boxes) and aerosols cans Increasing Blue Box container capacity by giving all curbside households a new larger capacity Blue Box and providing subsidized rollout carts to multi-residential buildings W12A Landfill Leachate from the W12A landfill is now being pumped offsite for treatment instead of being hauled. This change will reduce operating costs, reduce truck traffic to the facility and should reduce odours. EnviroDepots The materials being accepted at the EnviroDepots continued to grow with the Freon containing appliances being the latest material added. The convenience of being able to drop off many materials at one location has resulted in an increasing number of residents using the EnviroDepots. The number of customers (visits) visiting the EnviroDepots increased from 168,000 in 2010 to 220,000 in 2012 (30% increase). The number of customers visiting the EnviroDepots has increased by approximately 700% since Demonstration (Pilot) and Research Projects The following projects were implemented or in-progress for the purpose of gathering local information, data and understanding customer expectations: o Home Composting to determine how far Londoners (i.e., what type of diversion from landfill) can take this very cost effective diversion method for many food scraps and other yard materials o Green Bin to determine the advantages, disadvantages; and environmental benefits and cost implications of this program based on local information combined with experience from across Ontario o Garbage Cart to determine the advantages, disadvantages; and public acceptance and cost implications of this program based on local information combined with experience from across Ontario o Cardboard collection in 4 yard bins at several multi-residential properties to determine if this is a more cost effective method for collection and meets the needs residents (and property owners) living in large multi-residential building. o Staff have been undertaking a review of resource recovery facilities and strategies. This review involves looking at aerobic composting, anaerobic digestion, mechanical biological treatment (MBT) processes, advanced thermal treatment (ATT) and other technologies (including new, next generation and emerging technologies) to assist in optimizing materials recovery and moving from current diversion rate of approximately 40% towards the Provincial goal of 60%. Council requested staff report back to Council on this review. Page 6 of Business Plan

7 The People and Visitors of London Our services touch people almost every day, whether it is at the curb or at the depot Outreach initiatives have focused on all Londoners with a significant focus on recycling The London Care Curbside Food Drive surpassed the Millionth Pound in 2011, the 15 th anniversary of this community initiatives designed to assist Londoners in need The Grand Opening of the Regional Material Recovery Facility (MRF) is now having a positive impact on people living in neighbouring municipalities OTHER KEY MEASURES Description of measure Garbage collected (tonnes) 95,600 93,800 93,300 92,800 92,500 92, Yard materials collected (tonnes) 12,300 14,100 8,600 9,400 10,500 10, Waste landfill (tonnes) 284, , , , , , GHG destroyed (tonnes) 37,900 47,900 48,800 55,800 62,000 67, EnviroDepot visitors (#) 124, , , , , , HSW Managed (Litres) 239, , , , , , Garbage collection cost ($/hhld) Composting cost ($/hhld) Recycling cost ($/hhld) Days recycling not fully collected Days garbage not fully collected MEASURES UNDER DEVELOPMENT What important performance measures have you identified for which you do not currently collect the data? Customer satisfaction survey data for a variety of solid waste services (recycling, composting and garbage) Page 7 of Business Plan

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